Name: Optima Tax Relief
Rating: 4.3

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Verified Customer

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Rose Johnson Houston, TX

Great follow through Agent provided statuses on a consistent basis

2 years ago

Reply from Optima Tax Relief

We appreciate the feedback and are overjoyed that we were able to resolve your tax burden!

Oct. 9th, 2022

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Verified Customer

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Nick Paul Adams Hattiesburg, MS

It would be a 5 except for difficulty reaching someone to call and discuss questions I had

2 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.

Oct. 9th, 2022

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Verified Customer

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Vincent Fowler Lithonia, GA

Great customer service and follow up. Everyone was willing to help and answer questions.

2 years ago

Reply from Optima Tax Relief

We're happy to hear that our team was able to answer all of your questions. We'll pass along your kind words to our staff

Oct. 9th, 2022

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Verified Customer

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Dwayne Arrington Lynchburg, VA

Communication has been up and down. This is mainly my fault. But for the most part Optima has tried to help.

2 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.

Oct. 9th, 2022

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Verified Customer

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susan mobley Erlanger, KY

At first I was receiving frequent follow ups, now I feel like I don't know what is going on.

2 years ago

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Oct. 9th, 2022

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Verified Customer

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John S (Stan) Halstead Warner Robins, GA

Great company to work with, people are professional and very helpful.

2 years ago

Reply from Optima Tax Relief

Fantastic to hear! We are happy to hear that you’ve had such a positive experience with our servicing team.

Sep. 29th, 2022

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Verified Customer

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Mary F Erie, PA

Whenever I called, they do not hesitate to answer my questions.

2 years ago

Reply from Optima Tax Relief

Owing a tax burden is tough enough! We’re happy to hear that we were able to assist you.

Sep. 29th, 2022

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Verified Customer

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Devon Marquis Jefferson Baltimore, MD

Great service and they work with you and help u understand the process

2 years ago

Reply from Optima Tax Relief

We make it our mission to assist our clients in any way possible. We're happy to hear that you had such a positive outcome with your tax burden!

Sep. 29th, 2022

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Verified Customer

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Joan Davis Azle, TX

Friendly, knowledge,and timely manner to get get information

2 years ago

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We’re happy to hear that we were able to assist you.

Sep. 22nd, 2022

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Verified Customer

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Mildred Little Rock, AR

They have the best customer service! They put their clients first

2 years ago

Reply from Optima Tax Relief

Thank you for the positive review! Our servicing team works hard to educate our clients about their tax situation and how to avoid owing the IRS in the future.

Sep. 22nd, 2022

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Verified Customer

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James LaBelle Tonawanda, NY

Everyone is very professional, knowledgeable and empathic as well.

2 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as 'professional, knowledgeable and empathetic.' We wish you well moving forward.

Sep. 22nd, 2022

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Verified Customer

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Arnold W Gaitan Hanford, CA

They helped with the IRS. Helping with a payment plan that was affordable.

2 years ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

Sep. 22nd, 2022

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Verified Customer

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Helen Young Lompoc, CA

They made it very easy for me to get all my paperwork to them.

2 years ago

Reply from Optima Tax Relief

We appreciate the time you took out of your day to leave this fantastic review!

Sep. 22nd, 2022

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Verified Customer

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Ramona Hopkins Seaford, DE

So far so good. I've not gotten any nasty letters from the IRS.

2 years ago

Reply from Optima Tax Relief

Our team of tax professionals is here to resolve your tax debt. We’re happy to hear that you had such a great experience with us!

Sep. 22nd, 2022

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Verified Customer

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David Coleman Elkins Park, PA

Very informative kept up to date and explain everything step by step

2 years ago

Reply from Optima Tax Relief

Falling behind on taxes can happen to anyone! We are so happy that you chose Optima to resolve your tax situation.

Apr. 28th, 2022

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Verified Customer

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Alex Cuppawhe Stillwater, OK

The staff has been friendly and professional from the beginning and end.

2 years ago

Reply from Optima Tax Relief

Our team of trained tax professionals is here to assist you when it comes to taxes and owing the IRS. Thanks for sharing!

Apr. 28th, 2022

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Verified Customer

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Mark perry Albuquerque, NM

Great service, answer questions, follow up, flexible, patience...ptl

2 years ago

Reply from Optima Tax Relief

Thank you for sharing your positive experience with us!

Apr. 28th, 2022

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Verified Customer

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Robert Stephen McKim

I received feedback from Optima and my case has now been closed.

2 years ago Edited January 10, 2024

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Apr. 28th, 2022

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Verified Customer

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Patrick Kalamafoni Vancouver, WA

they were professional in every way communicative with the process

2 years ago

Reply from Optima Tax Relief

Sensational! It always makes us happy to hear that our team was able to provide clarity and assistance on your case! We appreciate your positive review.

Apr. 21st, 2022

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Verified Customer

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Clinton S Sullivan Moriarty, NM

Optima has done a great job ! And they are very professional.

2 years ago

Reply from Optima Tax Relief

We truly appreciate your kind words. We are so happy to hear we were able to resolve your tax burden with the IRS.

Apr. 21st, 2022

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Stanley Posey Prince George, VA

Because they have that calm attitude that makes you I u feel comfortable

2 years ago

Reply from Optima Tax Relief

Thank you for the compliment! We do our best to make our client's experience as easy and seamless as possible.

Apr. 21st, 2022

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Verified Customer

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Lara Galano Leesburg, VA

Friendly, work quickly when urgent, and very patient. They care about my case

2 years ago

Reply from Optima Tax Relief

Thank you for the shout-out! We understand dealing with tax debt can be extremely tough and we are glad that we were able to assist you.

Apr. 21st, 2022

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Verified Customer

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Mark Hawley La Quinta, CA

They have been very thorough in their explanations of the process.

2 years ago

Reply from Optima Tax Relief

Amazing to hear! We make it our mission to ensure all of our client's questions are answered when it comes to tax debt and the IRS.

Apr. 21st, 2022

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Verified Customer

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Terry Monzon Henderson, NV

They are fast and precise to help you with your questions and needs.

2 years ago

Reply from Optima Tax Relief

We are dedicated to assisting taxpayers resolve their tax problems! Thank you for the compliment.

Apr. 21st, 2022

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Joseph Eulo Elizabeth, NJ

I feel that I have been forgotten. I still haven't spoke to my case manager, and I don't know where I stand with the service or the IRS

2 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Apr. 21st, 2022

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Verified Customer

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silvia Hurtado-lazo West Covina, CA

Communication and clarity on both parts and Great team work!!!

2 years ago

Reply from Optima Tax Relief

Sensational! It always makes us happy to hear that our team was able to provide clarity and assistance on your case! We appreciate your positive review.

Mar. 22nd, 2022

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Verified Customer

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Nerita Johnson Baltimore, MD

Great communication, dedication to helping with Tax problems.

2 years ago

Reply from Optima Tax Relief

We are completely dedicated to assisting taxpayers resolve their tax problems! Thank you for the compliment.

Mar. 22nd, 2022

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Mark Smith Hartford, CT

The program is expensive, but helpful at easing the anxiety of garnishments and losing control of your finances.

2 years ago

Reply from Optima Tax Relief

We’re so grateful to have had you as a client! Thank you for your kind words.

Mar. 10th, 2022

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Verified Customer

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Donald Robinson Jr Charlotte, NC

People are very helpful, they call to find out more information,

2 years ago

Reply from Optima Tax Relief

We appreciate your positive review! We pride ourselves on providing the best customer service to all our clients.

Mar. 10th, 2022

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Verified Customer

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Maurice Norman Hazelwood, MO

You guys are very attentive and it makes me feel like you can be trusted

2 years ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

Mar. 10th, 2022

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STEPHANIE MOORE Long Beach, CA

There should be more communication with your client, especially when you haven't received a response to your request.

2 years ago

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Mar. 3rd, 2022

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Randall Scott lundberg Gilbert, AZ

Everything has been great we just wish we would no more what was going on with the resolution.

2 years ago

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Feb. 9th, 2022

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Verified Customer

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Drayton Denson Belleville, IL

A painless and professional atmosphere when you deal with them

2 years ago

Reply from Optima Tax Relief

We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Feb. 9th, 2022

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Verified Customer

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Joe delario Mansfield, TX

Very knowledgeable seem to be helping me with the tax situation

2 years ago

Reply from Optima Tax Relief

Amazing to hear! We make it our mission to address all our client’s concerns and ensure they understand every step of our process.

Feb. 1st, 2022

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Verified Customer

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Kenneth C hall Maumelle, AR

easy to work with very professional answered my questions promptly

2 years ago

Reply from Optima Tax Relief

Thank you for the compliment! We do our best to make our client's experience as easy and seamless as possible.

Jan. 25th, 2022

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Steve Saginaw, MI

They have helped free me from the anxiety of years of tax non-compliance.

2 years ago

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We’re happy to hear that we were able to assist you.

Jan. 25th, 2022

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Dee Gremling Klamath Falls, OR

So far they have shown compassion, professionalism and great support

2 years ago

Reply from Optima Tax Relief

We truly appreciate having you as a client! We wish you well.

Jan. 25th, 2022

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Heidi Burkhart North Manchester, IN

Sometimes I cannot get a call back but most times my email is answered promptly

2 years ago

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Jan. 25th, 2022

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Jackie McGinnis Leonardtown, MD

Keep asking for stuff I don't have yet, couldn't find third party contact in that was filed originally.

2 years ago

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We encourage you to reach out to our team so we can address any further questions or concerns that you may have.

Jan. 25th, 2022

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Dan Murphy Corpus Christi, TX

Communication was excellent. Service was as expected. I am satisfied.

2 years ago

Reply from Optima Tax Relief

Falling behind on taxes can happen to anyone! We are so happy that you chose Optima to resolve your tax situation. We appreciate you sharing your story.

Jan. 25th, 2022

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Patrick G Grant Gary, IN

Helped me with my tax issue very knowledgeable and what they do thanks again

2 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "very knowledgeable." We'll pass along your kind words!

Dec. 14th, 2021

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Clayton Simon Playa Del Rey, CA

TEAM MEMBER WAS COUTEOUS; POLITE; AND ACCURATE TO THE POINT.

2 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "courteous, polite, and accurate." We make it our mission to get people out of collections and compliant with the IRS!

Dec. 7th, 2021

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Jimmie Benally Laguna, NM

I rate them 5 stars for quick services and great communication

2 years ago

Reply from Optima Tax Relief

Amazing to hear! We're overjoyed to hear you had such a great experience with our team.

Dec. 7th, 2021

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June Griswold Wells River, VT

The first conversation with Andrew was very relieving. Very professional.

2 years ago

Reply from Optima Tax Relief

We're happy to hear that our team was able to answer all of your questions. We'll pass along your kind words to our staff.

Dec. 7th, 2021

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dorothy m parker Harvey, LA

I rated a 5 because I feel as though they care about my situation

2 years ago

Reply from Optima Tax Relief

Fantastic to hear! Thank you for the positive review.

Dec. 7th, 2021

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Abel Salinas Panorama City, CA

Because i don't know what i'm doing and they talk me thru it

3 years ago

Reply from Optima Tax Relief

Thank you for the positive review!

Nov. 1st, 2021

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Daniel Washington Fort Myers, FL

They were great from the start. Did not treat me like I was irresponsible.

3 years ago

Reply from Optima Tax Relief

Thank you for your positive review. Our team of tax professionals is here to assist you and answer any of your tax questions!

Nov. 1st, 2021

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Jacobo leanos Joliet, IL

They are friendly, understanding,and attentive with my case

3 years ago

Reply from Optima Tax Relief

Thank you for thinking of our staff as “friendly, understanding, and attentive.” We are happy to have been able to resolve your tax debt!

Nov. 1st, 2021

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James Gainesville, FL

They do as advertised and follow up on all calls and messages

3 years ago

Reply from Optima Tax Relief

Fantastic to hear! Thank you for the positive review.

Nov. 1st, 2021

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David Goodwin Middle River, MD

Knowledgeable professionals who genuinely care about their clients.

3 years ago

Reply from Optima Tax Relief

Our team of tax professionals is here to resolve your tax debt. We’re happy to hear that you had such a great experience with us!

Oct. 6th, 2021