Name: Optima Tax Relief
Rating: 4.3

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David Aaron Cedartown, GA

2016 I worked one half of year as a truck driver leasing a truck. My lease payments where 788 week and fuel for write off. I hired Beeler insurance and tax Cedartown Georgia to do my taxes. My gross wages was 150k- expenses. Beeler insurance reported my income on the wrong line. Beeler would not help me fix my taxes. I tried to fix myself. The IRS told me what was wrong. I thought this was a simple fix. I hired optima tax and they give me excuses for 1 year. Optima claims I owe 88k in taxes so 8800 to fix. That was a lie. The IRS give me a judgment for 47k and I lost my job over it. I do not owe 47k. This year I got extension and made more money and IRS owes me 2k that I will never see. After my last complaint optima responded in days. If I remove complaint then they would fix my taxes and credit me 800 dollars. Optima will not fix and they want return my money. Read reviews yourself... Optima has been sued before over this scam. I called a real lawyer about my tax problem, and the lawyer wants 1500 to fix. If you can’t fix my taxes with a simple error......Then how can you fix a real problem. Optima always knew I drove a truck, and they give me the wrong expense forms over and over. I work hard for my money and now I’m about to loose everything. The only way I will ever get my job back.... Straighten up my taxes, debt, and beg a federal judge to clear my negative history. I worked hard to have a clean record, and all it took was Optima tax to ruin it.. Those in military will understand about bills and IRS. After late bills it’s hard to clear your name. I have been contractor for years and my job requires no bad debt or taxes. Optima has ruined my job and messed up my life. Please always get a licensed CPA and a real tax lawyer or tax problems. Please don’t make my mistake. The job I start this week pays 25% of what I used to make. Final thought. Real lawyer wants 1500 to fix. Optima wants 8800 to do nothing. I hope I can take legal action and get my money back from optima. I found Optima off satellite radio advertising..

5 years ago

Reply from Optima Tax Relief

Hi Mr. Aaron, we would like to get a better understanding of your situation. Please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. Optima is the leader in the Tax Resolution industry because we take our clients concerns very seriously. We stand by our stellar reputation that we maintain with all other consumer review sites that verify client reviews.

One of our core values is to "aim for excellence," and we will work hard to ensure you have an excellent experience with us. We look forward to speaking with you.

Oct. 8th, 2019

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Dustin San Francisco, CA

Lots of fake reviews on this company. The Reality is it's a rip-off. I called them for a consultation and got harassed with calls DAILY about coming back. I knew on the initial call with them this was a BS SCAM. You don't need them. Do your own research, the IRS 95% of the time will NOT offer an offer in compromise. However, you can deal with them directly and they will lower your debt owed or work out a payment plan. You don't need Optima for that. They are a money grab SCAM. I was able to lower my 10,000 Balance with the IRS to $5000 with a simple call to them and payment plan worked out after. They even removed the fee's and interest penalties. I'm not sure how anybody would be crazy enough to pay them thousands to do what you can do on your own. They basically use fear and ignorance to reel in suckers.

5 years ago

Reply from Optima Tax Relief

Hi, we sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you. We have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service.

Sep. 26th, 2019

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Brian Cooper Saratoga Springs, NY

Since my initial negative reviews, Optima has re-opened my case and is actively trying to resolve this matter. I am appreciative of their efforts and hope to have this issue behind me soon.

5 years ago

Reply from Optima Tax Relief

Hi Mr. Cooper, in light of receiving your comments, we have notified our QA team and expedited your case to a specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192.

We sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients, and we look forward to speaking with you.

Apr. 5th, 2019

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R. Bradford

If I could go back in time, I would never have used this service or any other. I could have used Turbotax and saved myself the $3400 I gave to Optima. Plus, I would have copies of my actual tax returns filed. I have sent emails on their website with no reply and left voice messages but no calls returned. The miracle hype they espouse on the radio is just that, hype. Don't expect them to work miracles between the IRS and you. I bought it. I paid for it. I have buyers remorse.

5 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Aug. 20th, 2019

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Mila Vilesova Indianapolis, IN

Although we paid all necessary fees on time, Optima Tax Rilief did not complete their part of contract- they made a lot of mistakes preparing our taxes and did not negotiate our debt with IRS. They closed our case due to “missing documentation “, but they never told us what documentation they needed from us. We provided everything they asked for. They refused to return our money for the services they did not provide. According to their contract, they cannot be sued in court. You can bring your case to an arbitrator, but it will mean another $3,000. Star E, their Executive Relations Specialist, is very rude and intimidating. Very greedy, unprofessional and irresponsible company.

5 years ago

Reply from Optima Tax Relief

Hi - thank you for reaching out and we want to let you know that we take everyone's experience with our company very seriously, and we work hard to provide the best possible resolution for all of our clients. Please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. A dedicated member of our team has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. We believe our clients have the right to "be treated like an individual, not a number," and we plan to commit to these actions in our follow up call with you.

Your concerns are especially important to us, and we aim to make any experience with us a total success. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We have devoted tax attorneys and enrolled agents possessing the certifications required to negotiate directly with the IRS on our clients' behalf and resolve their tax issues, and we are also officially approved by the IRS to provide continuing education courses.

Our success is made possible thanks to our dedicated staff - hundreds of the hardest-working tax professionals you can find - who pour their hearts and minds into helping every one of our clients, every day.

We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Jul. 23rd, 2019

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Stephanie T Ayala Bristol, CT

I called Optima for help. I am already dealing with Phoenix Financial who charge we up front for the service and they tried to charge me additional $900 for services. The representative just "well I cant help you. You are already dealing with someone else". I had already spoken to 2 other companies who didn't see that as a problem and said I would just have to forfeit my poa. It wasn't only his choice words it's how he said it. Most people that call in like myself are in a terrible situation, stressed out, and in need of help. Good thing I didn't contact them first because them I would have felt like there was no way out.

5 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Jul. 18th, 2019

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Connie Fort Irwin, CA

I filed a complaint once before against Optima. At that time Optima contacted me and asked me to drop my complaint and if I did they would continue working with me. So I decided to drop my complaint at that time and give Optima another chance. Since then Optima has done nothing to help me you can never get in contact with the person that you’re originally supposed to speak with. They’re not good at returning emails or calls when you have an appointment. They make promises they can’t keep. They tell you one thing and then do another. My husband and I have been working with Optima for over three years and still no resolution has been made. They only keep making excuses and asking for the same documents over and over to stall for time. They cannot give you clear answers to questions, they are very vague and generic with their answers. They constantly reassign caseworkers (again another stall tactic). Over three years ago my husband and I paid Optima I believe over $5000 to help us settle our debt with the IRS however over three years later nothing has been resolved or near resolution. They IRS is garnishing my Social Security and when we signed on and paid Optima they told us that we would be protected from any garnishment of wages as well as our bank account getting garnished or frozen, however now they are giving us a different answer & stating that’s not the case. I asked them what we paid them for? We were told we were in negotiations with the IRS and during that time we were protected from wage & bank account garnishments. We have jumped through all the hoops and sent them all the documents required every month it’s something different and after three years later we are still at square one and they still have the same vague generic excuses.They take peoples money and make promises they have no intention of keeping. Once they get all your money they then drop the ball. Then all of a sudden they are overload and they don’t always have time as they say to contact you or call you back. The only time they call you back is if you threaten to take them to the Better Business Bureau which is what I’m doing. After three years of working with them they still say we are in the review stages when I ask how long that takes they don’t give me a honest clear answer. They make excuses and use stall tactics as long as they can. This company is a scam and anyone that endorses them should seriously look into them before they continue to endorse them.

5 years ago

Reply from Optima Tax Relief

Hi Ms. Connie, We sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients.

In light of receiving your comments, we have notified our QA team and expedited your case to Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Jun. 12th, 2019

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Marcia Land O' Lakes, FL

I called this evening 4/24/2019, and got Steve. I asked questions like what is involved in the investigation. Steve was not specific and didn’t like that I continued to ask questions. I even asked if a Tax Accountant, CPA or attorney would be representing me and he never gave me an answer. He didn’t like that I told him that I have a Masters degree. As soon as he heard that he said I don’t think we’ll be able to help you. Who in their right mind would hire a company like this?? They want your money upfront but don’t want you to ask questions!!! Not a good business practice. This company is more self serving that customer oriented.

5 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Apr. 25th, 2019

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RK Sacramento, CA

If I could give Optima no stars. Same thing as previously stated with the bombardment of radio advertisements this company is only interested in lining their own pockets. Stay away. After consulting and you're already emotional over your situation, they charged me $495 for IRS and $495 for FTB just for Power of Attorney. You upload documents and you sign documents electronically, not seeing exactly what you are signing. When you learn that they want $16,100 to represent you and settle your tax issues, if you cannot afford to pay them, they have a phone interview to discuss options. I told them if I had $16,100 most of my tax issues would have been resolved by paying on my tax debt. I stalled with the interview because I wanted a second opinion. I called Tax Tiger. They are transparent (and local) and immediately got the FTB to take off the levy so I could pay my mortgage. I have filed a Complaint with the BBB. They do not perform the services they offer or they are evasive. I am requesting a refund of $990 for what I should never have paid in the first place. I recommend before you get hooked, get a 2nd or even a 3rd opinion.

5 years ago

Reply from Optima Tax Relief

Thank you for reaching out. We have tried to locate you in our database using your screen name and the content of your review, but unfortunately you did not provide enough information for us to be able to identify you as a client.

We would like to state that we have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a half billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We have a small army of qualified tax attorneys and enrolled agents possessing the certifications required to negotiate directly with the IRS on our clients' behalf and resolve their tax issues, and we are also officially approved by the IRS to provide continuing education courses. Our success is made possible thanks to our dedicated staff - hundreds of the hardest-working tax professionals you can find - who pour their hearts and minds into helping every one of our clients, every day.

One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Mar. 28th, 2019

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Matthew Finn Las Vegas, NV

I signed up for help with my back taxes in June 2018. I will start by saying no one guaranteed me any savings. But it starts with you giving them all your information. They knew how much money I make what I owed the IRS and they are supposed to know what the IRS rules are. I paid $700 for this review. I was then told it would be another $4000 for them to "Negotiate" with the IRS to settle my debt. I was hesitant but ended up deciding to pay the money for the service. My final out come was NO settlement just a payment plan and making the payment plan doesn't even stop interest or fees from accruing. I was told today that yes I paid $4000 for them to set up a payment plan for me. But I was protected during this time. Really if I would have just paid the IRS the $4000 I would have been protected and owed less!!! I was told today it turns out I make too much money for any reduction from the IRS. Which really sucks because Optima has had my paycheck since day one. They knew the day they took my money they couldn't help with the balance yet they lead me to believe they were trying. After all the working with them I just feel like an idiot for going down this path. I would recommend to everyone to work with the IRS or the IRS collection agency directly and not waste your time with this firm. I am in a worse place now March 2019 after working with this company then I was in June of 2018 with $4700. I can only guess if you don't have a job or very low income they can help you. But then where would you get the $4700 to pay them.

5 years ago

Reply from Optima Tax Relief

Hi Mr. Matthew F - first, please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. Our core values are to "be transparent, empathetic and communicate expectations," and we plan to commit to these actions in our follow up call with you.

We’d like to highlight what is a common experience for so many of our clients:

"The people at Optima Tax Relief are diligent in helping people resolve their tax situations. They walk you step by step through the process of getting your tax situation resolved. And they make sure you understand each and every step. Thank you guys and gals soooo much. You all are the best!" – Jay J., 2.7.19

Optima is the leader in the Tax Resolution industry because we take our clients concerns very seriously, because we truly care. We look forward to having a conversation.

Mar. 18th, 2019

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Chris M Nashua, NH

I'd heard and read good things about Optima, but was very disappointed with my experience. I had been laid off from my job in 2013 and was out of work for over a year (I also had to file bankruptcy as a result). I had to use my 401 k to live and was reluctant to file after that, as I thought it might 'flag' my account with the IRS. When I got the inevitable letter from the IRS, they wanted $45K, just for 2013. I called Optima, and immediately it seemed too 'sales pitchy' to me. I paid the $495 to start the 'investigation', and heard nothing for 2 months. I had the 'resolution' call and they wanted $10K to continue working on my case. No word on what the resolution would actually be, only that I now owed $91K for not filing since 2013 (I make a modest wage). I heard about a loan to pay the $10K, but nothing about the IRS. I have no savings, no 401K, old car, and I rent. In a way, I'm glad they wanted the $10K , as it made my decision a lot easier.

5 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system, but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Mar. 6th, 2019

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Scammed Neptune City, NJ

WARNING, DO NOT !!!!! Scam artists. They require $550 to start their investigation, then will require an additional $4000 after you get signed up. I asked for a refund bc the agent told me that he was unable to review my file bc there was a gov’t shut down! So how can you tell me that it’s $4K without reviewing my file then?! I would have more respect if they just said it’s $4500 up front! Additionally, they did not provide me with a plan of attack or any assurance that their services are even worth the additional $4k. I get it if you can’t gaurantee any results but then the resolution conference is all a lie if you never reviewed the file and don’t have a plan of attack! I received a partial refund of $150 of the initial $550 and they did NOT perform any services. SCAM. I recommend sitting face to face w a certified tax lawyer and not these clowns!

5 years ago

Reply from Optima Tax Relief

Upon receiving your review, we've been diligently trying to locate you in our system, but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Feb. 7th, 2019

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Dave Irvington, NJ

WARNING!!! DO NOT TRUST THESE PEOPLE. A BUNCH OF HIGH TECH TALKERS THAT COERCE YOU INTO PAYING THAT INTAKE MONEY OF $995.00. THEY WILL HAVE YOU BELIEVING THAT THEY CAN HELP YOU. A BUNCH OF BS!!!! THEY TOOK MY $995.00 JUST TO SIGN 6 DOCUMENTS. THEN GAVE ME NO TIME WHATSOEVER TO TURN IN MY LAST TWO PAYCHECKS & BANK STATEMENTS ETC... I DID EVERYTHING THEY ASK IN APPROXIMATELY 2 WEEKS.. BEFORE I TURN AROUND THEY ASKING FOR $3500.00 AND FOR WHAT? THAT WASN'T EVEN THE RESOLUTION. TIL THIS DAY I HAVE NO FREAKING CLUE WHAT THE $3500.00 WAS FOR. I DIDNT HAVE IT ANYWAY... I WAS TOLD 2 WEEKS LATER THAT MY PAPERWORK GOT TRANFERED TO ANOTHER PART OF THE BUILDING & THAT IT'S OUT OF THE AGENT HANDS THAT WAS TAKING CARE OF ME IN THE FIRST PLACE... MY PAPERWORK IS ON THE DESK OF ANOTHER SO CALLED AGENT & THAT HE WOULD BE IN CONTACT WITH ME. NEVER RECIEVED A CALL AGAIN FROM THEM. TRUST ME, LEAVE OPTIMA TAX RELIEF & ALL OF THEM ALONE... I WROTE A REVIEW LATE 2017 & SOMEONE FROM OPTMA TAX CONTACT ME. TRYING TO RESOLVE MY CURRENT ISSUE & COMMENTS OF THEM BEING ALL TALK & THIEVES. THE PERSON SAID THAT HE'LL REPORT MY ISSUE TO A HIGHER STAFF MEMBER. IM THINKING MAYBE A SUPERVISOR OF SOME SORT. TIL THIS DAY JAN/2019 I'VE HEARD NOTHING AT ALL. DOES THIS SOUND LIKE A COMPANY THAT WANT TO HELP A STRUGGLING TAX PERSON.. NO I DIDN'T THINK SO... TALK TO THE IRS YOURSELF. LIKE I DID. YOU'LL FIND THEY ARE NOT BAD AS YOU THINK... THATS REAL TALK FROM A REAL PERSON. ITS FUNNY HOW THE NEG REVIEWS ARE SIMILAR IN CERTAIN WAYS. THE PEOPLE THAT GAVE THEM 5 STARS MUST BE ON THERE PAYROLL... THAT GOES FOR THE BBB ALSO THATS BACKING THEM.. THEY MUST BE GETTING A KICK BACK. A+ RATING MY FOOT!!!! OPTIMA TAX RELIEF ARE CROOKED AS A CURVY ROAD!!!! REMEMBER YOU'VE BEEN WARNED!!!!!!

5 years ago

Reply from Optima Tax Relief

Hi Mr. G, first, thank you for sharing your feedback with us. We understand your concerns and we would like the opportunity to continue working with you, and we aim to do so as soon as possible when we have a dedicated Quality Assurance Specialist reach out to you today. Delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what additional assistance we are able to provide. Our team will be reaching out to you with additional steps we can take to further assist you with your case, but you may also call us at (800) 965-3192 at your convenience. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you, and hope to resolve any concerns you may have.

Jan. 17th, 2019

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David S. Vacaville, CA

I'm here to advise anyone who believes they need to use Optima, don't! Go to an experienced tax attorney. Optima will take your money (thousands) and do absolutely nothing. My wife and I used them approximately 4 years ago....they lost our documents a number of times, was given to different agents over 4 times (who each didn't know our case and asked for additional documents which we provided) which was terrible. In the end we paid them over $6,000 and they did nothing! Optima promised us they'd help....I know they say "we don't make promises" but they did and screwed us! I talked my wife into using them....I so regret it. Please do Not use them, don't! I will swear on an affidavit that All is true and correct.

5 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Nov. 20th, 2018

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Neil Razdan Olney, MD

THEY SENT ME AN EMAIL. FOLLOWING IS A SECTION FROM THAT EMAIL. THEY SAY, THEY SAID THEY HAVE NO INCENTIVE FOR WORKING WITH ME. OF COURSE!! I CALLED THEIR BLUFF !! THEY COULD NOT EXTORT ANY MORE MONEY FROM ME... FOR DOING NOTHING! SO THEY TOOK MY INITIAL MONEY AND RAN !! HERE IS THE EMAIL: THEY MEANT THAT CONSUMER SHOULD PAY THEM MONEY AND NOT EXPECT ANYTHING IN RETURN. IF YOU TELL PEOPLE ABOUT IT, THEN IT IS DAMAGE TO THEIR REPUTATION AND THEIR TRUTH COMES OUT. SO THEY WILL TAKE WHATEVER MONEY THEY TOOK FROM YOU AND RUNNNN... Alexis H Attachments Sep 17, 2018, 10:33 AM to me Hello Neil, I urge you to read the clear terms of you agreement which outlines what Optima Tax Relief was rendering for you. At this point in time management sees the review you left as damage done and have no incentive to work with you in reference to your refund request. Please keep in mind that all lines of communication will remain open should you want to speak with me further. All the best, Alexis H Social Media Quality Assurance Specialist Optima Tax Relief, LLC

6 years ago

Reply from Optima Tax Relief

Hi Mr. Razdan, we are always happy to accommodate your schedule. We certainly want to stay in communication and work together to find a resolution that addresses your concerns, and your feedback has not gone unnoticed as a Quality Assurance Specialist will be reaching out soon to help determine your specific needs, obtain more clarity on the situation, and ultimately help to resolve the issue. If you would like to get in touch with us at your convenience, you can always reach us at (800) 965-3192. We hope to provide additional assistance so that you ultimately have a positive experience with us. We thank you for providing the opportunity to work together, and we look forward to speaking with you soon.

Sep. 14th, 2018

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Donna M Brown Cedar City, UT

Don't fall for this. These "experts" are not experts at all. When their investigation team reported to me, "The IRS says all your business taxes are filed and up to date," I insisted I knew that was not true, the salesman's response? "(Chuckle) well, then, were just not going to talk about that because the IRS says they are." Then, when I explained that to the "resolution expert," her response was, "call your accountant." When I tried to get my money back because they refused to follow through, they wanted to give a very small portion of what I paid back to me, but insisted I sign a paper saying I would tell NO ONE what they had done. Don't see negative reviews? Desperate people have to agree to keep their mouths shut to get ANY of their money back. In the end, the person who wanted me to sign told me I must be confused about my business and personal taxes. I'm not confused.

6 years ago

Reply from Optima Tax Relief

Hi Ms. Brown, thank you for sharing your feedback. We certainly want to stay in communication and work together to find a resolution that addresses your concerns. Your feedback has not gone unnoticed, as a Quality Assurance Specialist will be reaching out soon to help determine your specific needs, obtain more clarity on the situation, and ultimately help to resolve the issue. If you would like to get in touch with us at your convenience, you can always reach us at (800) 965-3192. We hope to provide additional assistance so that you ultimately have a positive experience with us. We thank you for providing the opportunity to work together, and we look forward to speaking with you soon.

Sep. 10th, 2018

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KATHLEEN M Kehr Saint Augustine, FL

I owed the IRS ALOT of money I did not have Optima Taxgot my resolution with the IRS so low I was shocked they are very educated and professional people

6 years ago

Reply from Optima Tax Relief

Hi Ms. Kehr, thanks for sharing your feedback for the team and company! It's great to hear that you found us to be "very educated and professional," as we work very hard to serve our clients the best resolution possible. Thanks and we wish you well!

Jul. 16th, 2018

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Jeffrey P Henderson, NV

Prompt and professional service is what you get with the Optima Tax team. I had 100% confidence with their expertise in dealing with the IRS. Tax issues resolved.

6 years ago

Reply from Optima Tax Relief

Hi Mr. P, thank you for sharing your experience with us. It's amazing to hear that you had "100% confidence" in us throughout the process. We're glad to have helped you reach a resolution you're excited for. We wish you well!

Jun. 27th, 2018

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Christine Cisneros Long Beach, CA

Optima helped me get the best resolution for me. They were very friendly and helpful. They fought and represented me better than I could have. They got by debt of over $60,000 down to $15,000. Thanks optima!!!

6 years ago

Reply from Optima Tax Relief

Hi Ms. Cisneros, thanks for leaving us feedback. We're glad that you're pleased with your resolution, and that you found us to be great at "representing" you, "better than you could have." We were happy to work with you, and we wish you well!

Jun. 1st, 2018

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michael snape Silver Spring, MD

excellent service, provided the relief I needed. had tax issues going back 5 years, they made me feel at ease and comfortable from the very beginning.

6 years ago

Reply from Optima Tax Relief

Hi Mr. Snape, thank you for leaving a review! Hearing that we provided excellent service is music to our ears. We are thrilled that we were able to provide you with "ease and comfort." We wish you well!

Jun. 1st, 2018

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Jennifer Wade North Reading, MA

This company took so much of my money and time for no end in sight. I was constantly photo copying and sending the same info and paper work over and over. In the end I gave up after a year+ of no outcome. They also state they protect you from the irs while under there investigation! Lie!!!! My accounts were emptied while I was working with them by the irs. I got no refund from them or help with my debt. I was running circles for nothing. When all was said and done it cost well over $10,000 for them to do nothing but make me send them the same papers 400 times. I should have been being paid for the work I put in. It was damn near impossible to get your case worker on the phone and it was never the same person.

6 years ago

Reply from Optima Tax Relief

Hi Ms. Wade, first, thank you for sharing your feedback with us. Feedback is very valued by our team here at Optima, as we take what our clients say very seriously, and work to implement your suggestions immediately. In fact, delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what additional assistance we are able to provide. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you with additional steps we can take to further assist you with your case. You may also call us at (800) 965-3192. It’s always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you, and hope to resolve any concerns you may have.

Mar. 16th, 2018

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Gary Condoluci Albion, NY

Optima took all the stress away from dealing with a very trying situation. They talked to the IRS so I didn't have to. This made it worth the cost and then some!

6 years ago

Reply from Optima Tax Relief

Hi Mr. Condoluci, we’re so glad we were able to relieve you of your stress with the IRS. Thank you for the kind words and we wish you the best!

Mar. 7th, 2018

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cheyenne wagner Cedarpines Park, CA

This company fired my original rep due to inability to perform to the standards of the position. They never assigned me another worker. When I received the initial review, that I paid $500 for, there was no information regarding the money already paid to the IRS (this part was blank), no information at all regarding state taxes (that portion also was just blank), and no information as to what will be the next steps in the process. They just expect you to keep paying and paying without any information. Please, learn from my mistake and find a rep that will lay out the steps and the costs up front. Do no waste your money here!

6 years ago

Reply from Optima Tax Relief

Hi Ms. Wagner - We take all of our clients' concerns very seriously and seek to solve every issue brought to our attention. We take great pride in having revolutionized the tax resolution industry with our two-step process and providing our clients the best possible service and results. Indeed, delivering excellence to every client is central to our mission. So we would appreciate the opportunity to speak with you directly so we can assist you. We invite you to please contact our Quality Assurance Department at (800) 965-3192 where one of our QA Specialists will happily work thoroughly and diligently to resolve the specifics of your situation. We hope to hear from you soon. Thank you.

Jul. 18th, 2019

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D Grant

Optima Tax Relief were there for me. They were professional and walked me thru every step. They were able to do an Offer in Compromise to lower my tax debt. I highly recommend OTR.

7 years ago

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JR

It has been nearly two years since a family member first signed up with Optima. The net results at this point in time are: - No relief or viable solution offered - Ongoing requests to update information (continually provided) - IRS has levied a tax lien on her house - Her credit rating has been destroyed (she maxed out her credit cards to pay up front fees to Optima - IRS tax burden has INCREASED due to ongoing late fees and interest while nothing gets resolved I contacted the leadership of Optima on her behalf to request a review and help. None of the four officers has ever responded; instead, her case worker has returned the communications, but offered nothing new. If she had know six months into the process that her case was weak, she may have been able to settle with the IRS at that time with family support. Instead she has a higher debt, an IRS lien, destroyed credit rating. All the above is in stark contrast to how Optima promotes their capabilities.

7 years ago

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Annie R Maguatt Louisville, CO

The customer service is excellent. They called me every week until my issue was resolved, They save me thousands of dollars, Thanks Optima Tax Relief.

7 years ago

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Kevin Welch Mobile, AL

Optima tax relief is advertised heavily on the radio and I made the mistake of calling them to help with a tax situation I was facing. I was called repeatedly by a sales person who made many false statements regarding what he would be able to do. I assured him I caould liquidate a 401k and life insurance to pay the debt if needed, but he urged me to pay 2500 to hav them investigate. I reluctantly agreed and let them determine what they could do. The investigation indicated that they would be able to help me reduce what was owed. He asked for an additional sum of thousands of dollars to go to the resolution phase. I was skeptical that they would be able to help that much and asked if I would be better to just use those dollars to pay down the debt. He assurend me they are the very best at what they do and would be able to make it well worth the investment. After years of paperwork, the final resolution was much higher than what I owed when we started due to the delay in working with them. They tried to strongarm me in to removing honest reviews byt halting the process, but ultimately all they did was fill out a few forms. There is very little value in the company and anyone would be better advised to go with a local accountant.

7 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system, but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Mar. 6th, 2019

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Caprice Crowe Chino Hills, CA

Optima was very helpful in clearing up a substantial debt I had with the IRS. It was a very reasonable amount compared to what original debt was. I would recommend their services if you have a issue to settle with the IRS.

7 years ago

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Joseph Greco Los Angeles, CA

My gut told me not to trust this company, especially when my,"So called" account professional was reading from a script. Sounds like a telemarketing firm. They record questions with vague answers and only want your initial $1000.00. They lied about money owed to the IRS to increase there commission. BEWARE!!! They also have an employee, Leo Leon, Executive Relations Specialist, who's sole job is to handle charge backs. Tax resolution does not have to cost this much. Sad, when a companies sole purpose is to rip people off and gain financially from people in need. Call any honest accountant and ask for the truth.

8 years ago

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Lin C Tulsa, OK

Over all it was great to get the 14 year nightmare over. Let's face it, we can't possibly know the tax laws, fortunately there's optima. We can't fix it, but they can. Thank you optima.

8 years ago

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Jesse A. Philadelphia, PA

I am satisfied with the service I received from Optima Tax Relief. My favorite part is when my installment agreement with the IRS was formulated. This is not the end yet. My case is transferred to another department for review if I am qualified for the Fresh Start Program.

8 years ago

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Fernando

Optima tax relief definitely lives up to their name. They helped me with my back taxes and I was super relieved to have that weight off my shoulders. Their customer service reps were awesome.

2 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that we were able to get you compliant with the IRS. We wish you well!

Apr. 29th, 2022

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James MOLINA San Antonio, TX

Helped me get out of tight situation with taxes. Great service very helpful staff with plenty of knowledge on taxes .Showing you different options that fit your given situation.

2 years ago

Reply from Optima Tax Relief

Thank you for the compliment! We do our best to make our client's experience as easy and seamless as possible.

Apr. 29th, 2022

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Patricia O'Connell Las Vegas, NV

Currently working with them. My 6 past years have been filed. Waiting to hear from the IRS. THEY TAKE CARE OF ALL IRS CORRESPONDENCE. They don’t keep in touch as much as. I would like. It’s hard to ‘talk’ with a person but emails are promptly answered. I’ll rewrite a review when this has all be resolved for me.

2 years ago

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Apr. 27th, 2022

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G Anniston, AL

Great service offered a by a great company saved me and my family thousands. Anyone with tax problems should give these guys a chance .I particularly like their convenient payment options.

2 years ago Edited November 22, 2021

Reply from Optima Tax Relief

Our team of tax professionals is here to resolve your tax debt. We’re happy to hear that you had such a great experience with us!

Nov. 22nd, 2021

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Tina Tampa, FL

I have paid in full and it’s been 4 months since payment I haven’t seen anything to help me out with my tax bill yet

8 months ago

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Feb. 15th, 2024

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Verified Customer

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David Phoenix, AZ

Delayed response a few times…People seemed very knowledgeable

1 year ago

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax burden with the IRS.

Oct. 18th, 2023

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Verified Customer

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Mr. Chuck Memphis, TN

Optima explains each step of the program as it moves from phase to phase.

1 year ago

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax burden.

Jul. 6th, 2023

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Verified Customer

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Kennicott Shuttle, LLC Valdez, AK

I have had no problems as yet with the reps I have spoken to.

1 year ago

Reply from Optima Tax Relief

We are happy to have been able to assist you!

Jul. 6th, 2023

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Verified Customer

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Jon Nichols Huntersville, NC

Very professional and easy to deal with. Takes a lot of pressure off

1 year ago

Reply from Optima Tax Relief

Amazing to hear! Our team makes it their mission to ensure that each of our client's questions and concerns has been addressed.

Jun. 1st, 2023

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Verified Customer

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Paul Wilmington, NC

To this point in the process, the customer service has been excellent!

1 year ago

Reply from Optima Tax Relief

We’re so grateful to have you as a client! Thank you for your kind words.

May. 17th, 2023

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Verified Customer

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Darryl Wilson Columbus, OH

I believe they're doing a great job helping me with my tax problem.

1 year ago

Reply from Optima Tax Relief

Thank you for the compliment! We do our best to make our client's experience as easy and seamless as possible.

Dec. 22nd, 2022

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Verified Customer

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Betty johnson Douglasville, GA

Very professional and caring. They put my mind at ease from the very beginning.

1 year ago

Reply from Optima Tax Relief

We are overjoyed to hear that we were able to resolve your tax burden with the IRS!

Dec. 16th, 2022

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Verified Customer

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Ed Lewis Orlando, FL

Not seeing my tax issues going away, They keep asking me for documents I don't have and paid 5k FOR NOT SURE WHAT?

1 year ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.

Dec. 8th, 2022

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Verified Customer

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Darlina Johnson Birmingham, AL

They help me resolve my taxes. I will tell other people about Optima Tax.

2 years ago

Reply from Optima Tax Relief

We are so happy to hear that we were able to resolve your tax debt with the IRS and take away your stress! Thank you for the positive review!

Oct. 27th, 2022

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Verified Customer

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Thomas Brennan Torrington, CT

Very professional and proactive. Reasonable price. Knowledgeable

2 years ago

Reply from Optima Tax Relief

We’re so grateful to have had you as a client! Thank you for your kind words.

Oct. 27th, 2022

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Verified Customer

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Elliott Asheville, NC

They've been very wonderful in communicating and jumped right on my case!

2 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that we were able to get you compliant with the IRS. We wish you well!

Oct. 27th, 2022

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Verified Customer

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Patricia Ray-Jackson Chicago, IL

They are helping me all l have spoken with are nice peoples

2 years ago

Reply from Optima Tax Relief

Owing taxes to the IRS is a nightmare! We are happy to hear we were able to help resolve your tax situation.

Oct. 27th, 2022

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Verified Customer

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Celia Wilkins Memphis, TN

They keep you updated on everything and very friendly when they talk to you.

2 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that our team of tax professionals has been able to provide you the assistance that you require!

Oct. 27th, 2022

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Verified Customer

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Emilee Pierce Ukiah, CA

They helped me zero out my IRS balance quickly. So much stress has been lifted!

2 years ago

Reply from Optima Tax Relief

Fantastic to hear! Thank you for the positive review.

Oct. 9th, 2022