Vivint Solar: Read 1,181 User Reviews From Real Homeowners

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Denise Bailey Merced, CA

Why isn’t Awesome Bryce married? Love, Love Love him. He’s even better looking from 1 year ago! Very knowledgeable and patient with all of our questions. Cash vs PPA vs Loan. Thank you Bryce for explaining all!

6 years ago

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Orlando Stevenson

Excellent- best if you clearly understand all gear involved with install and planned placement. Be onsite to help ensure installation of inverters, equipment is placed to your satisfaction.

6 years ago

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Arlene Medeiros Springfield, MA

So far, the experience has been easy and pleasant. The Area Manager has been pretty consistent in communicating and explaining. The installation crew was even a little early and they were efficient in getting the job done in the time I had been told.

7 years ago

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Stephen meehan Seekonk, MA

Vivint has been great from start to finish from the sales rep adam to the custumer service the install team was great with hiding all the condit piping for a clean looking install of the solar panels.

7 years ago

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melissa mahon Dundalk, MD

There customer service is awful. When system was installed I was informed that the system was monitored I did not have to do anything I get an email notifying me what the bill is and it is automatically withdrawn from my account. I just happen to log into my account and apparently for the last 6 months my system has not been communicating so they have been sending me an estimated bill for 6 months never notified me and the supervisor told me that they don't have the resources to have anyone monitor the systems and its on me to basically check if my system is communicating with them as it is still producing but if it does not who knows if they monitor that either. So beware as they will not monitor and do not monitor there products they solely let the computers monitor but no human to monitor the computer insane

7 years ago

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Robert Chesner Sacramento, CA

the sales person was very professional, helpful and informative and answered all our questions the installation crew was professional, helpful and informative concerning all of my questions about the system

7 years ago

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Cynthia Friedrichsen

I currently am trying to work with Vivent but have found them to be less than responsive. We began our Odyssey in February and the installation and city approval went great. Unfortunately an issue arose in the paperwork Vivent supplied and Edison sent it back to Vivent for corrections. That was approx. 3 months ago. I have endless E-mails telling me the exact same thing for three months. Lots of E-mails not responded to when I asked questions, have had to call the company several times and still unable to turn on the Solar. I am sure now that summer is over and I have had 3 months of bills for $500-$600.00 each Vivent might think about fixing their error and I may see Solar before I die

7 years ago

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William Bonnett Perris, CA

Have never had any issues with Vivint. The salesman actually followed the installation with us making the process almost seemless. The issue was with Southern California Edison. Hope I never have to go back to them for my full electric power.

7 years ago

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Billy ****** Visalia, CA

At first I didn't think this was real but I listened to the guy and read the paperwork and it really worked out. Now we are saving a ton on our bill that was getting outrageous.

7 years ago

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Mary O'Geary Seminole, FL

Personnel were professional, products were as promised and installation was one time and on target. Personnel were thoroughly familiar with their products and took the time to answer any and all questions. Personnel demonstrated willingness to give me time to do research on topics before requesting moving forward.

7 years ago

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Paul Jones

I could not be happier with the product or services. Everyone was professional, knowledgeable and courteous. I hope to have a long and productive relationship with Vivint Solar.

7 years ago

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John Anastasio Trenton, NJ

Although I was pleased with the variety of options offered by Vivint, it took more than six months before I was able to finally throw the switch and start the system up. Once in operation, it performed beautifully and I'm happy with the savings on my electric bill. Part of the problem lies with the state and local authorities, so be patient.

7 years ago

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Gayle Callahan

We have had nothing but problems with this company. Our system frequently malfunctions and as a result is not producing energy. , resulting in high bills with PG&E as well as with Vivant. These bill combined are higher than we ever paid with PG&E . Calls to the company and promises of bill adjustment, better service etc. are never acted on. When they send a technician to look at our system it fails to correct the problems. As far as I am concerned it is a rip off and I plan to file a complaint with the Better Business Bureau. When they come to your door trying to sign you up for Vivant Solar close the door as quickly as possible!

7 years ago

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Bob Trammell Bakersfield, CA

We've had the panels for 2+ years. Absolutely no problems or issues. I've saved tons of money. They installed the panels quickly with no muss. Installers cleaned up afterwards. I get a great rate with no down payment.

7 years ago

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Judith Gibbs Sacramento, CA

Tracy was helpful in every aspect. Any questions that I had she was able to answer . The installation crew was also amazing. Thank you Vivint Solar! I can't wait until my panels are on!

7 years ago

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Jessica Lee Downing Rehoboth, MA

The whole process has been simple and efficient. From the initial sales visit with Mr. D, through the inspection and planning process, to the final installation, all of the staff have been clean, polite, and accommodating.

7 years ago

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Carol Waldrop Bakersfield, CA

Had a slow start getting up and going, but it was worth the wait. My Vivint bill is really low compaired to what I was paying to PGE. Also my PGE bill is really really low. So glad I decided to go with Vivint. I'm saving lots of money.

7 years ago

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David Kennedy Baltimore, MD

Everyone was kind and freindly. The sales rep Lexi was always on time, pleasant and very helpful. She followed up quickly when I had questions and was available when I needed help or had inquiries.

7 years ago

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Eric hayes

Thanks Andrews. Service was great, your very knowledgeable and helpful from start to finish and beyond. I have my pleased with service and all that I was told has been true and to my satisfaction.

7 years ago

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mrmks phone Pomona, CA

INVOICING Vivint Solar is no longer sending invoices to their customers despite the fact their contract specifically obligates Vivint to do so. Section 2.C of the contract reads in part, "We will send You an invoice reflecting the charges for Energy produced by the System in the previous month." Prior to January 1, 2016 Vivint would send the customer an email containing a link to their monthly invoice. Clicking the link brought the invoice on screen to be viewed, printed, or saved. Subsequent to January 1, 2016, Vivint has neither sent an invoice nor an email containing a link to the customer's invoice. Emails to Vivint regarding this breach of contract have gone unanswered. A call to Vivint's billing department, answered by a bubblehead named Tiffany, regarding this issue was met with the explanation, "Oh, we've redefined the word 'send'. It's all perfectly legal." Seriously? My contract STILL reads, "We will send You an invoice..."

7 years ago

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HILTON LOTERO Hopatcong, NJ

I have not been able to enroll in their website even having an account with them because their system do not recognize my home zip code. Also, the monthly payments vary some times up to $50.00 and always have to pay to de Local Energy Company for backing up as well.

8 years ago

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Robert Quattrocchi

The most recent copy Brian was an excellent salesman very courteous very knowledgeable the contractors on the job was very professional courteous and did a nice clean job and pretty I would recommend Vivintt to everyone

8 years ago

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Thomas Steinbacher Glassboro, NJ

Customer service had been very good. Follow up has been timely and informative. Installers were right on time, courteous, and told me each step of what was involved. Clean and timely install was completed when they said it would be and looks great.

8 years ago

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Michael Murray Escondido, CA

I've been with Vivint over two years. The installation was as advertised: I paid no up front money. I've only paid for electrical production at a much lower rate than the local power company. The energy has been reliable.

8 years ago

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Ann Sacramento, CA

We've had a wonderful experience so far with Vivint. Our representative has been responsive, professional and prompt. The gentlemen installing the panels were courteous and professional as well.

8 years ago

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Brittany Phoenix, AZ

We had a great sale person by the name of Karl. And to this day he still calls to check on how we like things and if we need any help. And a huge bonus is we have save a bunch of money already!!

8 years ago

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Mary Morris Phoenix, AZ

My sales person Karl was fantastic! He took the time and answered all my questions and I had a lot! In the world of sales, Karl is the exception! He made sure that no question was to little. Great job Karl!

8 years ago

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James Jew Gilbert, AZ

Knowledgible, honest, and enthusiastic salesman who believed in the product. Saved some money but not as much as I hoped. But the panels were not maximized. No problems with service. Only negative has been with the local utility company. Delays from the get go. They also credited my account at the off peak rate for the electricity generated by the solar panels. Too bad Arizona is so hostile to solar energy, a state with 360 days of sunny days.

8 years ago

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Dave Harris ID

James *** has been very helpful through the entire process from sale to install. The crew who installed the 16 panels were done in 3 hours and only left a few bits and pieces that were easily cleaned up. I'm satisfied with the install and instructions going forward. Now waiting on the city to give the go-ahead.

8 years ago

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C Fischer Orem, UT

My experience with Vivint Solar has been very good thus far. My salesman, Terry, has educated my family on solar and has been transparent with all aspects of the program. I strongly recommend Vivint Solar.

8 years ago

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Terry Haar

Tory from Vivint did a great job getting us the necessary information so we could make the correct decision for our solar needs. She answered all of our questions so that we felt comfortable going with Vivint Solar.

8 years ago

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Nathan Anderson Salt Lake City, UT

Jake *** with Vivint was great. I appreciated his knowledge and patience. He took time to explain everything and answer my questions. I would highly recommend Vivint, and specifically Jake ***.

8 years ago

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Khalid Mcdonald Gilbert, AZ

All around great service I have it installed on 2 of my homes and are waiting for Chino Valley area to open up to have installed on 3rd. Have noticed considerable savings on my electric bills.

8 years ago

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Mike Vignapiano Philadelphia, PA

My sales agent (Derrick) was awesome. Straightforward, honest, no BS. Emily Hatton jumped in to take over my account when previous "success" managers totally ignored all my calls & emails, like Jamison Tarrant. Once she did, things went much smoother her and I was kept abreast of everything. If I was raring Derek and Emily alone, this would be an 11.

8 years ago

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George Ronkette Annapolis, MD

From the sales person to the installer this was a very pleasant experience. I have recommended Vivint to everyone I know. Unfortunately Vicky isn't in Delaware yet because I know a few people their that are definitely interested.

8 years ago

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Felicia Broschart Valley Center, CA

We sold our home in early June 2016. All transfer paperwork was completed and submitted to the company in early May 2016. I assumed all the proper transfers had taken place until I received a full bill in July 2016. After many phone calls and significant hold times I was told they had not even set up an account with the new owners of the home. They assured me they would reconcile the billling but also told me it would be up to me to request a refund if they overcharged me. Why would I need to prove I made a payment! Seems like they have a lousy accounting system. I am crossing my fingers and hoping this gets resolved, but I would steer clear of this company. There are too many other options out there.

8 years ago

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Rosemary Babylon, NY

We enjoyed the whole process with Vivint. Our sales rep Jarret was fantastic, and still keeps in touch with us a year later. We are greatful for reducing our footprint, and for all the support we received from our rep. He was/is still available for any questions we may have. I highly recommend!

8 years ago

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Marie Thibodeau Methuen, MA

Our Sales Representative Mckenzie *****, was amazing......She explained everything so that we would understand. Her knowledge of the solar and her personality are out standing!

8 years ago

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Harry Mangsen Rehoboth, MA

The service was excellent! The install crew was very professional and proficient. I was informed all along the way as to what was going to be happening. Very happy with Vivint and would recommend them to all.

8 years ago

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Sabra Shaw Houston, TX

Brandon Lewis was very knowledgeable of the Solar product. He was very patient and helpful throughout the process. The installation took place ahead of schedule and looks great on my home

8 years ago

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Bill Salera Philadelphia, PA

Derrick(my salesman)was very friendly and well informed.the install crew was also great.everyone was very easy to work with and put great care into the work they did.I would definitely recommend this Vivint Solar!!!

8 years ago

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Daniel O'Neil Romulus, MI

Hi Vivint, so here it goes... On May 21 -Sales rep Jake visited my wife and I. He did a great job discussing our options and we decided to go Vivint. June 5 -The initial survey was done by a great tech, checked all roof sections on a 90' day, not a peep. July 15 -Our install was scheduled. Electricians say "they cant do anything because because they couldn't install the inverter where they want it", and didn't have parts to run wire through porch roof, so we need to reschedule. My panicked wife called me, I spoke with them over phone, and asked to at least installed panels and said they would. Panels were hung with nothing else done. Aug 22 -3 electrician's vans returned to finish install, but their vendor sent them the wrong part. I went out and bought three options from a local supply, and they used one for the install. To complete the install. Place system in stand-by until inspected. Sept 1 -A Vivint electrical inspector showed up unannounced. He observed the install from the ground using binoculars and said the inspection failed due to "loose wires" under the panels. He never set foot on the roof. Oct 13 -Since we hadn't seen or heard from any Vivint techs or inspectors for weeks I contacted Vivint customer service to check the status of our systems install. The CS rep told me our system was already on-line. I replied that "if it's online then why does the control panel read "Stand-by?" The after waiting on hold I was told our system had just been turned on. We have been happy since getting the system up and running, and have referred people to get panels, but it seems as they are hesitant seeing how our experience went waiting almost five months. We will continue to praise Vivint, based solely on the number of texts and emails we've exchanged with SR Jake, who confidently reassured us everything would work out just fine. Thanks, Dan O'Neil Shirley, Ma

8 years ago

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Bert Ragatz Dixon, CA

The crew that installed the solar were great, they keep me informed during the entire installation on what was taking place. The sales Manager Adam Woolums also provided step by step process of the installation, how long in would take from start to the activation. I would recommend Vivint solar to Friends and Family.

8 years ago

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Richard Stinchfield Methuen, MA

Our sales person was excellent and thoroughly well prepared. We understood the agreement and process, and felt very comfortable throughout. The installers were quick neat and clean, and the physical installation is very professional.

8 years ago

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STEVE New Hyde Park, NY

I have had Vivint for over 3-years and i'm very pleased with the service, some months my electric bill is $11.00. Any time I called for service they showed up on time, and never had a problem with customer service. I have recommended to 2 family members, and they are satisfied also.

8 years ago

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Darrin Mcnamara Stratford, CT

From Lance rich, to the crew sent out –forgot names– but very very nice, safe friendly. Cant see why anyone would pick someone else. Also, it really looks clean with the lower shield at the bottom of panels.

8 years ago

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Tom Bowditch Fitchburg, MA

While the process at times seems to bog down, we are very pleased with our customer service rep., Lyle Webster, who responded to all our questions and concerns promptly and professionally. We are still waiting for the "full effects" to kick in financially, but the first couple of electric bills are encouraging.

8 years ago

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Margaret furlong Amesbury, MA

Took several attempts to get an apt for final approval and to start panels Apt times were not convenient for follow u after installation. I had to call to get panel information connected to internet. Should have been done at installation. Sales person was good. Not high pressure very professional

8 years ago

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Dianne Sandberg Thousand Oaks, CA

We were so excited to get our solar and start saving money. 9 months after installation we still had no service. They dropped the ball after the installation with the certificates and getting Edison involved. I called them 2 to 3 times a week and still no service. I finally started bugging them on the phone every day. After a few months of no service, I wanted to cancel my service an told them to come get the panels off the roof but they said I signed the contract and couldn't cancel. So we were stuck. They'd tell me they were coming to the house to do something and they wouldn't show after I had been sitting there waiting for hours. Panels installed in September......service not connected until July. All's been good with the Edison electric bill very low prices. 6 or 12 dollars a month. Been paying the solar company $150-200 a month. 1/2 of what we paid before solar. Then at the end of the year Edison sends a big bill for $3000+. Come to find out the solar company didn't have us plugged into the Internet for Edison. No clue what that meant. So now we are fixing that. They say will reimburse us for that mistake. They came back out to the house and hooked us back up to wifi. What a mess. Hopefully we will get it going correctly for this next year. Very agrivating and frustrating. If I had it to do over again I would go with solar city.

8 years ago

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Jim Methuen, MA

My sales rep was very pleasant. She took a lot of time to explain everything and answer any questions. I didn't have to do anything for the installation except be home. In 9 months (Aug thru April), I have saved $241 when comparing what I pay National Grid plus Vivent versus what I would have paid the electric company if I had no panels.

8 years ago

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