Vivint Solar Reviews
5.8
Overall Score
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Vern Brokke Lake in the Hills, IL
Vivint provided me with exemplary service from the start of the project to completion. The installation crew were especially impressive as they worked throughout a long day and were kind and courteous.
3 years ago
Reply from Vivint Solar
Vern, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.
Jun. 22nd, 2021
kenneth baldwin Arroyo Grande, CA
From start to finish our experience with Vivant Solar has been first class. The process of getting the project started to the final installation has been efficient and free of problems. I can highly recommend Vivint Solar.
3 years ago
Reply from Vivint Solar
Kenneth, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.
Jun. 8th, 2021
Victor Cortese Chandler, AZ
I wish to bring attention to one of your concierge, Caitlyn A. She is the BEST at her job, and believe me I have talked to a lot of your concierges. We had a bit of trouble getting our solar up and running, and she helped me the most. I think the problem with Vivint Solar is they have too many customers and not enough people to work and do a good job. They are subcontracting the work and not checking on it before the final turn on.
3 years ago
Reply from Vivint Solar
Your review brightened our day, Victor! We appreciate you taking the time to share your experience. We'd love to look into the issue you experienced to make sure it doesn't happen again. Please send your address and review to online-reviews@sunrun.com. Thanks for choosing us as your solar provider!
Jun. 8th, 2021
Walter Bemis Petaluma, CA
Happy to have the solar installation. Not real pleased with the holes in the walls that were only partially repaired. Nor with the lack of prior information regarding the location of the solar boxes attached to the front entrance to our home. Very ugly with all the bright red warning stickers!
3 years ago
Reply from Vivint Solar
Thank you for reaching out, Walter! Please send your address and review to online-reviews@sunrun.com so that we can help resolve your concerns. Thank you!
May. 11th, 2021
Rachel Vallelunga Murrieta, CA
Excellent service ! Crystal the Salesperson is wonderful. Very thorough in explaining the Solar System The installers came in time. They were very knowledgeable, polite and cleaned up thoroughly
3 years ago
Reply from Vivint Solar
Rachel, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.
May. 3rd, 2021
Cathy Major Yuba City, CA
Everyone involved seemed very professional and quick to get their job done. Jeremy Atkinson as well has kept us “in the loop” so to speak. Very happy with everything so far!
3 years ago
Reply from Vivint Solar
This is awesome, Cathy! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!
Mar. 29th, 2021
Jorge Reyes Toms River, NJ
Your representative Greg has been amazing throughout this whole process and your installation team were excellent and professional , I’m very impressed and pleased by your company.
3 years ago
Reply from Vivint Solar
Jorge, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.
Mar. 22nd, 2021
carlo casarano Pembroke, MA
Many unanswered questions up to the date of installation and still unanswered now. The biggest question is the monthly fees ?????? and now i hear it will be 250/month when my electric bill prior to installation is 269.71, 3/1/2021.
Also mentioned the whole time was that there would be Tesla batteries now to be told that the Tesla batteries are backup and that LG's are available which was not what we agreed on and given the track record of promises I will not have them installed and wait till Tesla are available.
the system has been installed and unless these questions are resolved I will not not be permitted it to be activated. I would appreciate it if someone reviewing my account and get back to me shortly.
Thanks Carlo
3 years ago
Reply from Vivint Solar
Thanks for letting us know, Carlo. We definitely want to make sure you have a positive experience with us. Please send your address and review to online-reviews@sunrun.com so we can help resolve your concerns. Thank you!
Mar. 16th, 2021
Cara Callahan Moreno Valley, CA
Everyone i had contact with was very nice and helpful Jesse M was awesome kept me update weekly on progress, Miguel who came out on instalation was great and knowledgeable with my questions
4 years ago
Reply from Vivint Solar
Thanks for your review, Cara! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!
Nov. 23rd, 2020
Raul Ramirez Independence, MO
Great experience. Tech walk me around and told me how everything was going to happen . The best part was safety. They had a safety hat for me if I need to go outside. Overall great group of guys
4 years ago
Reply from Vivint Solar
Raul, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.
Nov. 17th, 2020
Frank Bridgeport, CT
The communication could be better. The installation company had it scheduled for an interior run when it had to be and exterior run. The process could have been better explained prior to the install instead of relying on emails post installation.
4 years ago
Reply from Vivint Solar
Frank, thank you for the feedback! We are always looking for ways to improve our customer's experience. Please send your address and review to online-reviews@sunrun.com if you have any questions. Thank you!
Nov. 13th, 2020
Ye Tang Waltham, MA
Both the sales and installation team are very professional. They provide satisfactory answers to all my concerns and questions. It is a great experience to have Vivint solar to do my house solar panel. Cheer for them!
4 years ago
Reply from Vivint Solar
Thanks for your review, Ye! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!
Oct. 30th, 2020
Deb Haverhill, MA
Vivint Solar Crew were on time, Friendly, Respectful of property, attention to detail, safety procedures used. Actually my Husband & I rate these guys “Big 10”. Thank you so much 😌
4 years ago
Reply from Vivint Solar
This is awesome, Deb! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!
Oct. 26th, 2020
Jdagossh Menifee, CA
I am very impressed with your sales reps they are very personable, patient, and educated in the ins and outs of your product. It was an overall pleasant experience. The installers were also polite and Tidy.
4 years ago
Reply from Vivint Solar
Thanks for your review! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!
Oct. 26th, 2020
Sam San Diego, CA
I've had Vivint solar for about two years now. I first heard of them from my father-in-law who said good things about them. strangely enough they showed up at my house a week later. At first I declined, but then after hearing my father-in-law boast about them more I decided to give it a try. It did take a while for them to get things going. We did not have to pay for the solar panels or installment. They did fix our roof for putting the solar panels in and all for free. The upside is the salesperson told us that if we did the PPA and that not only would we get the solar panel, roof repair for free we would only have to pay for the power that we used. Sounds great right? I did a little bit of research before we signed the contract, of course nothing is ever completely free or if it is there is something hidden behind it. After doing a little bit of research, I found out that some of these solar companies that give their solar panels for "free" put a lien on your home. There was nothing in the contract that said outright anything about a lean, but there was a particular part of the contract "fixture filing" or a "UCC 1,2,3". The salesperson kept reassuring me that they would not put a lien on my home. so I decided to bring the contract to my mortgage company and have them take a look at it. They confirmed to me that these terms are putting a lien on my home. After I brought the back to Vivint solar, they still kept insisting that this wasn't a lien on the home that it was just security. When a homeowner leases a solar panel system from a TPO or goes through a PPA, the owner of that solar panel system files a UCC-1 financing statement to show that they are the true owners of the property that is the system. This would prevent the bank from claiming the solar system as part of the homeowner's property. If a homeowner chooses to refianance their home they will need to pay off the solar loan otherwise your chance for refinancing may not be possible. I didn't know the extent of the few statements that are above, so I went with the salesperson and decided to go through solor with Vivint. Literally nothing came out of my pocket with the solar installments and the roof repair and I just couldn't pass up a good deal, but after having Vivint solar for two years I realized their customer service is horrible. Not only that my energy bill hadn't changed much at all. At sometimes my bill was higher than it was before having to pay Vivint and SDG& E. And then when we decided to refinance we did find out that Vivint solar put a lien on our home. We were still able to refinance but it pushed the process back because we had to take the lean off our home because of Vivint solar. I called to complain to Vivint solar and told them to tell them they were liars, but it took so long to try to get a hold of anybody and I had so much going on that I ended up giving up. I have friends with solar and they tell me they don't pay any thing for energy because their panels produce enough energy and they questioned why I was still paying so much. The way Vivint explained it to me was that my solar panels weren't producing enough. But on weeks where the sun was blazing on my solar panels it wasn't producing enough? I just don't get it and I regret getting solar from Vivint solar. Don't make the mistakes that I made and go do your research and find the best company that works for you.
4 years ago
Reply from Vivint Solar
Hi Sam, thanks for reaching out. Vivint Solar does not place lien's on customer's property, so we apologize for any misunderstanding. Please send your address and review to online-reviews@vivintsolar.com so that we can help resolve your concerns regarding savings. Thank you!
Sep. 11th, 2020
Jenny Hall Belvidere, IL
So far happy with the process. Vivint Solar did all the paperwork and scheduling and kept us updated every step of the way. Excited for connection and improving our carbon footprint while saving money!
4 years ago
Reply from Vivint Solar
Jenny, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.
Sep. 1st, 2020
Kristen Naylor West Valley City, UT
We have had the panels for over 2 years and for the most of that times things have been going smoothly until May. I noticed in July that our power generation had been going down since April by half by June. I contacted Vivint and they discovered that half of my panels werent working. They came and fixed them by the end of July. So from about half of May, all do June and all of July I wasnt sending any power back to the power grid since its summer and hot we were using all that was being generated. I called yesterday when I didnt get any response to my email sent last week about how I am already being charged for power because of not all of the panels not work. I was told that Vivint doesnt guarantee how much power the panels generate so I wont be compensated for the power I am now and more than likely will pay during the winter. They also said they wouldnt compensate me because some of my panels were working. I have a problem with that since they can look at last years generation number and see how much I did send back to the grid and compensate me. If I was a new customer it would be harder but we have been using them for over 2 years, this is our 3rd summer so there is record of how much we use and how much is sent to the grid. So yes up front they are great but when there is a problem they screw you over.
4 years ago
Reply from Vivint Solar
Wow, we understand the frustration, Kristen. We're so sorry you experienced this. Please send your address and review to online-reviews@vivintsolar.com and we would be happy to resolve this for you. Thanks for letting us know.
Aug. 21st, 2020
Tweetie4 Matawan, NJ
I’ve just had the panels installed...the crew got it done quickly with no problems. My only suggestion is that they clean up ...when drilling for the electric they left a mess in my house and my landscape was also messed up
4 years ago
Reply from Vivint Solar
Thanks for your review! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Please send your address and review to online-reviews@vivintsolar.com so that we can help resolve your concerns regarding the clean up. Thank you!
Aug. 13th, 2020
David Schafer Sykesville, MD
Vivint Solar - I have had Solar Panels for a number of years that were provided by Vivint Solar. I was extremely happy on the front end of the transaction. They were nice and quickly set-up my panels. One of the key drivers was that for low cost they would remove, store and put back in place your panels if their was ever a need (i.e. Roof Repair). I thought this is a no brainer... lower electric cost, help the environment, and with little down side.
Fast Forward to my roof needing repair... I have called repeated time to try and schedule an appointment, in fact, I am on hold as I type, going on 2 hours now.
Now I will say there was a person available to take my money for the appointment. They were very available and free at that point. Then they passed me on to scheduling... I have been on hold for back to back days of at least 2-3 hours and still nothing. I have tried a number of different ways to contact them, Phone, E-mail, Live Chat. I even left a note for the CEO on the Vivint site, still nothing. I would be very very very afraid of entering into the 20 year contract they sell you. Buyer beware. They are non-responsive. I will need to hire a lawyer to get them to do what is in their contract.
What a shame they made what I thought was a great idea and have become another non-customer focused company. Sell their goods and disappear
4 years ago
Reply from Vivint Solar
Hi David, thank you for letting us know. We have checked your account and can confirm that a removal appointment has been scheduled. We apologize for the delays, we have experienced slight disruptions due to COVID-19. Please email us at online-reviews@vivintsolar.coms if you have any further questions or concerns. Thanks!
Jul. 28th, 2020
Julie Rocha Merced, CA
I’ve now survived my 2nd true up bill from Pacific Gas & Electric. I believe my 1st one last year was around $1200 which I was shocked at. Just last week paid the 2nd true up bill, it was wait for it, $2495.10!! I’ve sent 3 emails as I want responses in writing to Vivint and still no response. I want something done, corrected, changed or removed and can get no response. I’m in hopes by placing my frustration here someone from Vivint will write me back. I’m so mad at this, I don’t know how many times I told our smooth talking sales rep that if it sounds too good to be true it always is!! Very dissatisfied customer.
4 years ago
Reply from Vivint Solar
We appreciate the feedback, Julie. We're sorry to hear this. While savings will vary widely based on your usage, location, etc. we definitely want to make sure you're getting the most out of your solar system. Please send your address and review to online-reviews@vivintsolar.com. Thank you!
Jun. 9th, 2020
adnan sawwan Gwynn Oak, MD
I like the best of VIVINT Solar their perfect performance as far the time they accomplished the installation at the promised time even with restrictions on the pandemic they still had good job
4 years ago
Reply from Vivint Solar
Adnan, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.
May. 29th, 2020
Jean Dubois Napa, CA
We had our solar installed yesterday. The staff was amazing and did an awesome job.... They installed and cleaned up like they were never here. Truly professional group. Our inspection is on Thurs.
4 years ago
Reply from Vivint Solar
Thanks for your review, Jean! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!
May. 20th, 2020
Sione Fe’iloaki Salt Lake City, UT
My solar did not generate any energy for over a month and the head office did pick up on it and someone came and look at without me even asked for it. However the guy told me that there is some connection issue and they could not read my solar from their end and he will get someone to look at it but the system is working fine. After about 3 weeks from that day I did notice on the app that it's not generating so I called Vivint and was told that nobody report it, I ask to person I spoke about when the solar stop work and it was way before the person from the head office came and look at it. So I was lied to no surprise there. Four, five days later a technician came and replaced the box(whatever it's name is) and confirmed that it stop generating for nearly 2 months and told me to called customer service and they will credit my bill for that time.
4 years ago
Reply from Vivint Solar
Thank you so much for letting us know, Sione. We are sorry this was your experience, we would be frustrated too! Please send your address and review to online-reviews@vivintsolar.com so that we can help you out. Thank you!
May. 14th, 2020
Poder Sinaloense Bakersfield, CA
I had a great experience with vivint the customer service rep was very informative and got us a great deal on our panels. The installers did a wonderful job installing and cleaned up after themselves ..
4 years ago
Reply from Vivint Solar
Poder, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.
May. 7th, 2020
HWells Los Lunas, NM
So far, all have been very efficient and professional. Everything has been smooth. Sales rep, Walker, has been great at keeping us informed. Installation was quick and painless. Nice job!!!
4 years ago
Reply from Vivint Solar
Your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.
May. 5th, 2020
Michael Hiranuma Gardena, CA
Communication from the sales agent to the lead installer was superlative. They let me know what was going to happen then verified after the task was completed. Installers cleaned up after they were finished.
4 years ago
Reply from Vivint Solar
This is awesome, Michael! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!
Apr. 28th, 2020
Margaret Tagle Corona, CA
Sales Representative Ryan C has communicated with Me regarding Every step of the process.. The Field Personnel have been very respectful and considerate of my property 5 stars ✨ many more..
4 years ago
Reply from Vivint Solar
This is awesome, Margaret! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!
Apr. 28th, 2020
Malina Brown San Diego, CA
The experience from start to finish has been great. Tommy, our Vivint rep has walked us through the process all the way and continues to check in and make sure everything meets our approval.
4 years ago
Reply from Vivint Solar
Malina, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.
Apr. 28th, 2020
Carmen Sanchez Salinas, CA
It was very good experience and it was kept professional. He let me know what he was going to do, why he was going to do it, and made sure I understood what he was saying to me.
4 years ago
Reply from Vivint Solar
Thanks for your review, Carmen! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!
Dec. 11th, 2019
Dave M Fremont, CA
In Fremont CA area. Rep Chris L was awesome every step of the way. Explain all questions to satisfaction. Installation team was efficient and made sure all proper pass inspections.
4 years ago
Reply from Vivint Solar
Thanks for your review, Dave! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!
Dec. 4th, 2019
Sean Lancaster, CA
I am in the process of initiating PPA service. The install is in the permitting process. So, I have time to back out. However, I don't want to back out. Also, These reviews do not provide me with the high confidence I need for a project of this nature. I read the contract and it seems to penalize the customer for issues that are out of the customer's control. It also does not seem to penalize Vivint properly and accordingly for issues that arise that are in Vivint's control. This needs to be corrected. Penalizing me for non-production of power when I have nothing to do with the install or operation of the system I find troubling. Repair the thing, in a timely fashion and don't charge me for a malfunction that is squarely under your control.
I also wonder if Vivint has made the necessary corrections to improve customer satisfaction.
All Vivint's employees need to read all of these reviews and take them to heart. Beef up and properly train your customer service department.
One last thing: what if this was your house that Vivint was providing service for. How would you want Vivint to treat you?
Thank you
5 years ago
Reply from Vivint Solar
We definitely want to make sure you have a positive experience. Please feel free to send us an email to with your address and this review and anything we can assist you with. Thank you.
Oct. 14th, 2019
Doug Orem, UT
We purchased a home that had just recently been outfitted with Vivint Solar Panels. During the process of closing on the home loan we were informed (by our realtor) that we would need to have the solar contract reassigned to us. This was literally days before we were to close. The previous owner led us to believe it was just part of the home sale. (Not Vivint's fault) However, we also later learned that Vivint had been notified of the sale of the home by our real estate agent. In the rush to get the loan closed and due to our total lack of knowledge regarding solar systems and the contracts that go with them, we requested the paperwork to complete the process. AT NO TIME did Vivint offer to provide us with a detailed overview and explanation of the contract terms for what I later learned was a "lease" not even a purchase. We blindly and hastily signed the necessary paperwork, something I regret deeply now and in hindsight AFTER finally getting a copy of the formal contract. When I read it I felt like the biggest sucker on the planet. It's a 20 year lease, the payments started at about $120 per month, but they increase every year by 3%. Do the math and see how much my power bill will be in 20 years...when I'm retired and living on a fixed income and the panels are less effective due to age. I take responsibility for not demanding more transparency on Vivint's part but I also feel Vivint had no interest in being proactive in letting me know what I was signing up for during a very hectic and busy time as we were closing on a home loan. In hindsight, I would never have signed those documents and likely not purchased the home. If I was going to get solar panels I would have done a purchase agreement, not a lease. I contacted Vivint after reading the lease agreement. I explained the situation. I acknowledged my fault in signing the agreement but also explaining that I felt I was misinformed and not given the information I needed to be informed until after the fact. The man on the phone was very curt and basically said too bad, but not in those words. I asked if it would be possible to change my contract to a purchase agreement rather than a lease. He put me on hold and when he came back he said I could purchase the agreement for $75,000. At that point I just hung up. My experience with Vivint has been less than satisfactory and my only interactions with personnel were not pleasant. Their lease agreements are not advantageous to the customer. You get none of the tax benefits. You can't participate in any of the government rebate programs and you don't get the benefit of selling your excess power production back to the grid. You're stuck with a payment that gradually increases every year for 20 years. I don't know what happens after that. A new roof I guess. I can not, in good conscience recommend Vivint for solar power. They have been sued by numerous states for deceptive sales practices by their door to door sales people and have settled most of them out of court so as to keep the details out of public view. But if you dig, you can find enough to dissuade you. I had hoped to at least have the opportunity to change my situation, knowing I am stuck in a contract with no recourse unless a class action suit is brought by other customers in the state of Utah. That's likely not going to happen because Vivint is a Utah company and I'm sure has many friends and allies up on the hill at the state capital. All I can do is share my honest frustrations in a review based on my own experience. I wish Vivint was more transparent and actually cared more about the customer. I'm sure they have some happy customers. Had I been treated differently and my situation handled better from the beginning I would be one too. I'll never know. I'm stuck in what appears to be a no-win situation.
5 years ago
Reply from Vivint Solar
Thank you so much for bringing this to our attention, Doug. We are sorry to hear about your experience, we would be frustrated too! We would love to look further into your concerns and see how we can help you. Please send your address and review to . Thank you.
Aug. 13th, 2019
P Jones Rocklin, CA
We could not be happier with Duff D and Vivint Solar. Everyone we have dealt with has been very friendly, professional and easy to work with. We had no idea how simple it was to “go solar!”
5 years ago
Reply from Vivint Solar
Hi, thank you for leaving us a review. We are happy to hear Duff took great care of you and that our team has been professional. Thank you for going solar with us!
Jun. 6th, 2019
Bernard Pleasantville, NJ
Solar panels installed in April 2018, took 5 months to connect.
Vivint rep. came by last week to check system and told me only 1 panel working out of 38. Been trying to reach Vivint for about a week , no luck just long waits on the phone. Customer service is horrible when you need them. Maybe this will get your attention. Cannot afford to pay for services not rendered by Vivint
5 years ago
Reply from Vivint Solar
Hello Bernard, we are sorry to hear about your experience. Please send us an email to with your service address. Thank you for bringing this to our attention.
May. 28th, 2019
Talmadge Michie Smith Upper Marlboro, MD
I made a mistake getting Vivint Solar!!! Your customer service is horrendous. I discovered that my solar system was not working at all when I received a bill from my power co.
When I first got Vivint Solar I received a call or alert if something was wrong with my system but apparently that doesn’t happen any more.
(Apparently my system stopped working in December). When I discovered there was an issue (early February) I contacted you only to be told that I would have to wait almost 1 month for someone to fix my system ( March 5, 2019) then.
I received my most recent power bill from my power company for over $300.00!
How can you remain in business if the very thing that you are getting paid for from me is the electricity that is generated from my system? How can you tell how much electricity the solar panels are generating to bill me but not contact me if they are not working??
I would think that would be an issue for any business. I think those who own this company have gotten out of touch with their company horrible customer service. Maybe you should go on Secret Boss or Undercover Boss Again. This time focus on Solar.
Based on My experience your company’s Customer Service is the Worst!!!! Apple Great, DirecTV Great, VW Great, even Microsoft and my local DMV has better customer service than your company (and that’s saying something). If there is any consolation I think you are just above the VA!
The last time my system worked according to your website was March 5th, 2019 it generated 14.2961 kWh, that was when the system was serviced.
What is the problem? Why isn’t it working properly?
I have very little hope that this email will be returned in a timely fashion (It never has been before). I think that it will be a week at least before I get a response. But I dare you to prove me wrong. I’m guessing that no one will get to service me before 20th of April or early May...but prove me wrong, I dare you.
I have had an exposed plastic tube from the roof (I’m guessing it contains wires) since FallOf 2018. I sent an email regarding this with pictures and it hasn’t be fixed yet.
Prove Me Wrong...
Talmadge Michie Smith
5 years ago
Reply from Vivint Solar
Hi Talmadge. We are sorry to hear about your experience. Looks like you have been working with our specialist Mike. Mike will continue to work with you to address your concerns. Thank you for your review.
Mar. 29th, 2019
LAURA S ALMQUIST Thousand Oaks, CA
This has been one of the easiest things I have ever done. Josh explained everything from the beginning to end. He comes by the house to check up on the installation and to let us know where we are in the process! Jake was in charge of the install and he was great!
5 years ago
Reply from Vivint Solar
Hello Laura, we are happy to hear that Josh explained the process to you and that he checked in on you during this process. Thank you for leaving us a review!
Mar. 20th, 2019
Leslie C Daniels Palmdale, CA
When we spoke with the Vivint rep we discussed a purchase and lease and decided to go with the purchase. The rep told us any time we wanted the panels cleaned just give them a call. A date was set for the install. The employees showed up a few days later and began to install the system. The second day the installer had me sign the paperwork for the installation, later I found out it was for a lease. A few days later I received call from Vivint telling me the rep will be coming my residence to discuss the system. He never showed up. My wife called Vivint recently to have the panels cleaned and she was told "we don't do that". After the install screws and clamps have been falling off my roof and we had one tile fall from the edge of the roof as well.
6 years ago
Reply from Vivint Solar
Hi Leslie, We're sorry to hear that you've had a frustrating experience. Can you please send your address to so we can look further into your account? Thank you for the review.
Aug. 28th, 2018
Bernie Julio San Diego, CA
From Sales rep. Doug, Roof Inspector Chris and Installer Abraham so far have been very professional and informative. Definitely will recommend Vivint Solar to my neighbors, friends and family
6 years ago
Reply from Vivint Solar
Hi Bernie, we really appreciate the feedback about your experience with Vivint Solar and very glad to hear that Doug, Chris, and Abraham took great care of you!
Jun. 20th, 2018
Janet Curry Lincoln, CA
This company has serious issues with follow through! I have been waiting since the panels were installed on my roof in September, 2017. As of mid March, 2018, the system has not been turned on.
This company is run by children. All they can do is point the finger at someone else. It is either the City Inspector or PG &E that is causing the delay. COME ON, MAN, and take ownership of your failures to deliver! At least then I would respect you.
I cannot recommend this company to anyone at this time. They need to grow up and act like adults. I had such high hopes as the initial sales person was most excellent in his communication skills but his company let him (and me) down.
6 years ago Edited September 14, 2021
Reply from Vivint Solar
Janet, we are sorry for any frustration we may have caused. Please email us your address or service number to so that we may locate your account to further assist you with your concerns.
Mar. 19th, 2018
Becky Shipley Bakersfield, CA
Vivint came out looked everything over and installed panels. We saved 200.00 to 400.00 a month in the summer 100+ degree heat we have here in Bakersfield Calif. We were out no Money to have this work done and very pleased with Vivint. Would recommend to anyone.
6 years ago
Reply from Vivint Solar
Becky, that you for taking the time to leave a review with us. We are happy to hear that you have saved money and we appreciate your recommendation.
Mar. 17th, 2018
Michael Bulzomi Holbrook, NY
Company is terrible at repairing your system once you buy it. Been calling several times a week to get a repair person to my house, took 2 months.... He came late after dark and said I cant make a full assessment you need to reschedule, I did next appointment available 2 month wait again with no panels! I call several times speak to supervisors they cant even get anyone in to service my system that is suppose to be maintained by them. They dont care because guess what I bought the system and fianced it, so now they have no need to fix it fats they already got their money. Freaking joke between what the sales person says and what really happens in the company. The best kicker is that this is $37,000 system installed in april 2017 and system broke in July/August 2017. Now its Jan 2018 and still broken, this company sucks wish I went with almost anyone else. Thanks for nothing Vivint
6 years ago
Anny Methuen, MA
I’m a real estate agent and been happy with Vivant solar since the day from the installation to the visits they do periodically and also happy with the money I’ve been saving all year. I would definitely recommend this company to my clients.
6 years ago
Bonnie Chepovsky Norton, MA
Great service, I had Andrew as a rep he explained everything clearly and answered all my questions. Installation was quick and awesome to watch. Can't wait to see the savings!
6 years ago
Robert Bergeron Absecon, NJ
I would have given 5 stars, but think that is premature..
On the basis of my experience so far, it is 5 stars. I've been very pleased with the contacts and how we've been treated. The installation job on my roof looks excellent and the craftsmen were pleasant and courteous.
6 years ago
Anthony LaBrecque Sr Dracut, MA
The workers did a excellent job and they were very informative and polite They all knew what they was suppose to do. I give them a A plus Thank you for sending this great team. Semper-Fi..... Tony
6 years ago
Joseph Kimatu Springfield, MA
The panels were just installed. The installers were courteous and they did their job exuding they knew what they were doing. They explained every step they took. The work was complete in approximately 7 hours.
6 years ago
Donna Attleboro, MA
I have only been up and running for a couple of weeks now so I cannot accurately speak to amount of savings on electric bills. But as far as the process from the initial approach by my agent, Eric C, who has been fantastic to work with, the company is the real deal. Organized, communicating regularly, knowledgeable and pleasant.
I had been approached by one other Solar Sales person prior to Eric coming to see me. I was not interested. Eric was low key, pleasant, engaging-no pressure. We sat out on my front step for about an hour chatting about what I could expect, how it all worked, realistic savings and when, etc.
Even if you are considering going with another company, do yourself a favor and give Vivint a call before you make any decisions. Ask for Eric!
7 years ago Edited September 14, 2021
Jann Sterner Princess Anne, MD
Dane was extremely helpful in providing information and keeping me updated as to progress. Installers were very professional and aware of following all safety guidelines. Finished product looks great!
7 years ago
Kelly Bourgeois St. Petersburg, FL
All the employees treated us with professional service. It was an easy process from start to finish. I was apprehensive and had hesitations of finally taking the first steps, but very happy we did!
7 years ago
Walt and Virginia Bockmiller Land O' Lakes, FL
The process went smoothly and all our questions were answered so we could understand how the system works and what we would save now and in the future. The installers were especially knowledgeable and very efficient.
7 years ago
