Vivint Solar: Read 1,181 User Reviews From Real Homeowners

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Peggy Handono Fremont, CA

I have to thank you for having Chris L explain to us how the solar system work very clear and thorough and highly knowledgeable about ‘this product and process . I am convince that he really care about his customer . 5 star for Chris.

4 years ago

Reply from Vivint Solar

Peggy, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.

Dec. 4th, 2019

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Dale Fremont, CA

Chris L was my sales rep. From the initial contact with the salesman all the way through to the final inspection, every Vivint Solar employee I’ve encountered has been very professional and has a great attitude. Very happy and would definitely recommend. Chris was very attentive and made sure we were serviced all the way through.

4 years ago

Reply from Vivint Solar

Thanks for your review, Dale! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part! We hope you continue to enjoy the benefits of clean energy for many years.

Nov. 27th, 2019

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Charlene San Mateo, CA

We have been with Vivint 3 years. They are an acceptable company, but certainly not outstanding. We were misinformed @ the cost of permanent roof removal and also the time it takes to get the system up and running. Their customer service is frustrating, long wait times to talk to a rep., and we end up communicating by e-mail. It takes at least a day to receive a reply e-mail from Vivant, and every time we reply to them that's an additional day's time. We're trying to have our roofer communicate with Vivint and there is no direct # or specified person to call, access is only through the 877 #. Also, we're saving little money with solar and, looking back, it hasn't been worth the effort for us.

5 years ago

Reply from Vivint Solar

Hi Charlene, thank you for your feedback. Customer service is extremely important to us and we are sorry to hear that you have not had an outstanding experience with us. Please send your address and review to so that we can help you. Thanks.

Aug. 13th, 2019

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Wendi Covina, CA

Vivent is a great company! We had a great experience! Kyle is awesome and helped us through the whole process and answered every question!! We would totally recommend this company to anyone considering solar!! Everything was a lot easier than we ever thought possible!!

5 years ago

Reply from Vivint Solar

Hi Wendi, thank you for leaving us a review. We are happy to hear that Kyle was professional and helpful. We appreciate your recommendation. Thank you for choosing Vivint Solar!

Jul. 10th, 2019

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Kit Sensenbaugh San Diego, CA

Our electric bill with SDG&E was about $400 now we buy our electricity from Vivint and our bill has never been over $175. We have had no problems and never had to pay a single penny to have it installed. Now we sold our home and transferred the account with the new buyers, with no problems!

5 years ago

Reply from Vivint Solar

Hello Kit. We love hearing that you were seeing the benefits of solar and that the transition in selling the home was an easy one. Thank you for your review.

Jun. 27th, 2019

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Maria Thomas Fresno, CA

I went solar with vivint in 2016 and love it. I would do it again. PGE charges too much for power and vivint’s Program makes it easy to go solar and save money. Both Vivint and our rep Forrest have been great to work with.

5 years ago

Reply from Vivint Solar

Hi Maria, we love hearing that Forrest took good care of you. Thank you for choosing Vivint Solar as your solar provider.

Apr. 29th, 2019

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Edward M Hyannis, MA

I started the process with Vivint over the summer. It took about 3-4 months start to finish. My sales manager Thiago was awesome. He explained how the system worked and stayed in contact throughout the entire process. Vivint even covered tree removal for some trees in my back yard. Highly recommend

5 years ago

Reply from Vivint Solar

Hi Edward. We're glad Thiago took good care of you! Thanks for going solar with us.

Dec. 10th, 2018

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James Springfield, VA

Only had the sales guy come to our door. Me and a neighbor played with him a bit just because he is sales. I actually was the nicer of us two. But the sales guy tried to tell us that the way it works is they take the average of my elec bill today and that will be what i pay from now on to Dominion and any power put back into the grid will allow me to get paid by Dominion. Therefore i only really pay my whole bill about 6 months out of the year while i have the AC on ant the other months i pay my average but also get a check back of about $30 plus per month. He also said they do not charge anything to install or for the materials. All of this is because the government (sometimes state and sometimes federal) requires Dominion to be 15% renewable and this is how they want to do it. All expenses paid by Dominion. My neighbor friend has a unique way of irritating sales people so before they got into it physically (neighbor is 75 at least) the sales guy said he was not going to stay any longer. And that's the interaction.

6 years ago

Reply from Vivint Solar

Hi James. Thank you for your feedback. If you have any questions feel free to reach out to us.

Nov. 5th, 2018

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Masieeg Providence, RI

Super happy with my system. Signed up through Thiago B who has worked with a lot of people in my neighborhood. Sign up to system turn on took 3 Months. Only gripe is that National Grid didn't allow one more panel I wanted to even out the panels over my garage.

6 years ago

Reply from Vivint Solar

We're glad Thiago took good care of you! Thanks for going solar with us.

Oct. 16th, 2018

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Carolyn Wysong Oceanside, CA

I was not in a great hurry to get solar, so the long lead time was not a problem. My sales rep, Brandi, did a great job telling me upfront about the long lag time. She still answers any questions I have. It was perfect for me: no capital investment on my part and a big reduction in my energy bill. I highly recommend them.

6 years ago

Reply from Vivint Solar

Thank you for the great review, Carolyn! We love hearing from our happy customers and we are glad Brandi has been taking good care of you. We appreciate your business.

Aug. 21st, 2018

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Jennifer Xanthos Alpine, UT

We installed solar panels on our home in Alpine, UT in November 2016. The system has been consistently producing what our salesman told us it would produce and our average bill has been $8.96 with Rocky Mountain Power, which is the minimum charge. We have saved thousand of dollars so far! This may be the best investment we have made on our home!!

6 years ago

Reply from Vivint Solar

Hi Jennifer, We love hearing that you're seeing the benefits of solar! Thank you for leaving your feedback.

Jul. 10th, 2018

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Wendi schmidt Apple Valley, CA

rofessional and timely. Very satisfied so far. Will recommend to family and friends. Great savings. Jason P. was our sales Rep and was very informative and accommodating. Always wanted to do solar but very skeptical until Vivint came along but feel confident in their product.

6 years ago

Reply from Vivint Solar

Thank you for leaving us your feedback, Wendi! We’re happy to hear that Jason did a great job. We appreciate your business and referrals.

Jun. 27th, 2018

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Becky Dickey Waldorf, MD

Great experience working with Vivint to put solar panels on two homes. Our salesperson Andrew was very knowledgeable and helpful every step of the way. Installation went great for both and now we’re approved and activated. So glad we decided to get solar panels and glad we chose Vivint to do it!

6 years ago

Reply from Vivint Solar

We love hearing from our customers, thank you for leaving your feedback, Becky! We are so happy to hear that you've had a positive experience with us. Thank you for choosing Vivint Solar.

Jun. 12th, 2018

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Jessica Harrison Yorba Linda, CA

Great company. Great personnel. Zack is so helpful! We recently needed an upgrade to our system because we were using more power and he patiently and friendly walked us through all our questions. We have loved our Vivint Solar experience for the past 4 yours and would highly recommend them for all your solar needs.

6 years ago

Reply from Vivint Solar

Thank you for leaving us your feedback Jessica! We’re happy to hear that Zack did a great job an took great care of you. Thank you for you doing business with us and we look forward to working with you more.

Jun. 12th, 2018

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George/Susan Jessmer Ludlow, MA

I have had Vinvint solar for several years I have had no problems with the panels, my problem is that I refered possible new customers to them one has had the service for a year My review page or whatever it,s called has the name of one of these people on there 3 times my supposedly representative put them on . So far I have spoken to several supposedly customer representatives that said no problem I will get back to you. Well all I can say for the company is don,t expect to get any check and any return calls even though the names are on your so called site or whatever on the computer.

6 years ago

Reply from Vivint Solar

Hi George and Susan, We are glad to hear you are enjoying the panels! Will you please send an email with your address to , so we can look further into your referrals? Thank you for for the review.

May. 17th, 2018

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John Davis Henderson, NV

The salesman was great. Every time I call him he either is able to answer my question, or has someone call me with an explanation. My Solar panels were installed last November, 2017. They still have not been hooked up, so they are not in use. The salesman does not have an answer to this problem. He had a Supervisor call me and he was just full of bull (lots of talk, no answers). All I got from the Supervisor was that a lot of problems are caused by Nevada Power, and Vivint Solar has no way of getting them to complete the project. From the reviews of others it seems customers from Eastern states are much happier with Vivint Solar that are customers from Western states

6 years ago

Reply from Vivint Solar

John we appreciate your review. We are happy to hear that you have had a good experience with our company. We would like to look into the issue that you mentioned with the utility company. Please email us your address or service number to so that we can verify your account and further assist you.

Jan. 18th, 2018

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Cheryl Ballard Windsor Mill, MD

Sales rep Evan R. is honest, open, courteous, communicates well and is a man of integrity. He provides excellent customer service and is always available to answer any of my questions. That technicians that came to install were also very courteous, knowledgeable, and efficient!

6 years ago

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Sarah Landon Tilghman, MD

Well, we were told by a company last year that we weren’t able to put panels on our roof based on photo from google earth. When the salesman knocked on our door, we we so pleased to learn we might me eligible. He was terrific! Great to work with.

6 years ago

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Carol Christmas Hamden, CT

Joshua J. is the best sales rep any company could have. He is thorough and explained everything in detail at every phase of the process. All the workers were polite and efficient. I will not hesitate to recommend Vivint to all my friends.

6 years ago

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Madhu Yetukuri Orange, CT

Going Solar for our home was a seamless experience. The options were well presented and all questions where honestly answered which made our decision easy. The installation and the wiring work was meticulously done. I would highly recommend Vivint Solar. Thank you Josh and team.

6 years ago

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Frank Murphy Dracut, MA

We met with Hilary A. at our home and she has got to be one of the nicest, funniest and most knowledgeable people in the solar business. She answered all our questions and explained all the benefits of going solar in an easy layman's manner that was easy to understand.

6 years ago

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Marvin Carley East Haven, CT

Tabitha was very clear as a salesperson in explaining solar to me. She came out one day after panels were installed to see how everything went. She also told me to call when I needed help. The guys who installed everything were courteous, professional, and cleaned up and explained exactly what they had done.

6 years ago

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Laura Quay Marcus Hook, PA

I just received service from Vivint Solar. I was very impressed by the service and the professionalism of the staff. I would recommend them to any other person that would like solar energy. A special acknowledgement to Tim the foreman very nice and answered all my questions. Very professional!

6 years ago

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Christopher Murphy La Plata, MD

From a Customer Service perspective Andrew has been hands down one of the best. I can’t speak enough for how engaged he has been. Hands down one of the best representatives I have worked with. I am very impressed by him and he is truly a valued asset in your organization. We are still working towards resolution on some instllation issues but the Murphy’s are happy we made the choice to go with your company thus far. We look forward to a successful business relationship as we move forward. CDM

6 years ago

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Vicki Gray Germantown, MD

Everyone has been very professional. They have answered all our questions and have kept us informed each step along the way. The installers were all great too. They were sure to keep the area safe and they were done in about 4 hours.

6 years ago

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Pamela Whitman Marmora, NJ

Vivant Solar went the extra mile for me. I have lots of trees and was interested in solar. Other companies told me that I had to cut down the trees that I love. Vivant Solar designed a system that allows me to keep all of my trees and have solar energy too! They really listened to what matters to me.

6 years ago

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Jason McGarrahan West Wareham, MA

The sales representative that I dealt (Chris W) with was extremely helpful, knowledgeable and patient. Unfortunately we did decided not to go with solar for the time being. Reason was not because of Vivint or Chris, but a household decision between my wife and I. Chris was awesome and I have requested that he contact me in the springtime of 2018 as perhaps we will be ready then. I will only deal with Chris W.

7 years ago

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Andrew Newell Minneola, FL

A little delayed d/t local inspectors but Bryce always in touch and on top of his game.Not just a salesman.Very down to earth and consider him a friend.No pressure,essential,factual information!His f/u before during and after application very reassuring!Certainly a great asset to the company!

7 years ago

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Cloe Valencia, CA

We had Vivint Solar on our previous home. We were happy with our install and our savings. Our sales representative Eric was great, helped us through out the whole process. When we sold our house it was a seamless process. Vivint was very professional. We highly recommend them.

7 years ago

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Brian St. Hilaire Haverhill, MA

Mackenzie F W is the best rep ever! Actually stopped by the house just to check in. We went over National Grid credits and out solar panel performance. We were against going solar at first but after having them for 4 years now we see the savings.

7 years ago

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Mrs. Willis New York, NY

Mr. R was excellent. He explained the Solar installation process and even helped with repairs to keep the install moving and repairs outside of the installation process. After the install, he contacted me to make sure everything went well and that the savings are reflected in the bill.

7 years ago

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Monte L. Beers, Manteca, CA

No sure what you are talking about, Vivint does not charge for the installation or the equipment, all you pay is the PPA for the amount of energy you produce. We did have some problems with the length of time for installation but since then they are saving me $200 to $300 per month as I had prior PG & E bills from 350 to 650 per month as we use a large amount of electricity. Several of my neighbors also got Vivint and they are also getting great savings. Now my PG&E bill is about $20 (also paying for 75 % of my gas). I highly reccomend Vivint!! Monte Beers

7 years ago

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dennis lambert Williamstown, NJ

from start to turn on of solar panels Vinit was super outstanding. Atlantic city electric was the slowest in changing out our meter, their customer service is also outstanding as they answer your call and any questions without any hesitation. In my opinon they deserve a 100 awesome rating.

7 years ago

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James Corona, CA

We went the PPA option. Everything we were told, was true. I see some people complaining about the Net metering. This has nothing to do with Vivian. The point is to save money on your power bill, not make money by selling excess power back to the power company. They are not in the business of buying power. We have saved money every month. we are very happy with the service and would recommend it to anyone.

7 years ago

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Terri Naylor Largo, FL

I want to share about our experience in working with Dusty on pulling together a plan for solar for our home. He was very personable and knowledgeable about the product and the process. He patiently answered all of our questions and worked very hard to put together the best plan for our home. He came to our home several times and was good to follow up on answers to our questions.

7 years ago

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John Baltimore, MD

I was installed in reisterstown Maryland in December of 2016. I'm very happy with my system and the savings. My rep Was very kind and honest through the whole process. Only complaint is the process takes real long, but that out of there control. A+

7 years ago

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Terence Christianson Spring Valley, CA

Superior Company and product, everything has gone smooth except for a panel issue that they corrected, went with the PPA and it is a helluva deal! My neighbors had recommended Vivint and we are glad they did, saving on our bill every month!

7 years ago

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Bryan Hooten

I signed up with Vivint 3 years ago, I had no issues with getting it installed and up and running in a timely manner. My only complaint is the monitoring system on their website, it totally sucks. The information about your system only gives a monthly, last 7 day's and total production since system has been in up and running. I would like to see a daily production count. Every time I call them about an issue about the website, I get "well we are still working on it", well if I was paying someone to develop my website and it took this this long, they would be fired. On the upside, I am not giving my money to PG&E.

7 years ago

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Larry Z Pomona, CA

We opted for the 20 year lease contract in June of 2015. With engineering and permits, the installation process was reasonable. We were up and running in August. After the first year of service, we received a $90 rebate from Edison. No increase in price for the second year. I'm really pleased.

7 years ago

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Jess Simboli Seminole, FL

I can't believe I can get solar for no money out of pocket and still actually save money monthly on my utilities, I'm so excited. I'm not sure why anyone would not choose to switch. We also couldn't have been happier with Dan, he was professional, personable and knowledgeable.

7 years ago

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Rixann Oceanside, CA

My sales representative Lexie was very professional and knowledgeable about the solar system that I am getting answered all my questions and explained everything to me. Efrain and his crew were very nice and put up my solar panels in a very timely manner and explained everything to me. I would highly recommend Vivint solar to anybody

7 years ago

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Saira Vázquez

We are very satisfied with the explanation of services from vivint and how fast our panels were installed. I am thankful that everything was explained to me as thoroughly as possible. We can't wait for our panels to be up and running!

7 years ago

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Thomas Brodeur

My experience working with vivint solar was excellent. My sales rep Paul A could not have been better. He walked me through the whole process and was extremely knowledgeable. He was able to explain each step in the process so we knew exactly what to expect and he helped us with any questions or concerns we may have had.

7 years ago

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Marty Naz Philadelphia, PA

Salesman came to the door, I was excited but skeptical at first. No money down! He explained the process and the rates. It was a professional experience from start to finish. The panels were installed in a day. I seen a break the next month with my bills.

7 years ago

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John Waggner

Dane was a pleasure to work with on this project. From the initial contact through the installation, he was very informative about the process and the equipment. He answered all our questions and addressed all of our concerns in a timely manner. He represents the company well and was certainly a factor in our decision to move forward.

7 years ago

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Louis G Gilroy, CA

besides saving about $400 at month on my bill i cant say it enough all this young man impressed me how polite and hard worker they all were, i have no idea why more people dont know about vivint yet they are the best in my opinion.

7 years ago

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Rob Bernier Jr Romulus, MI

Eric C was my sales Rep and he was very knowledgeable. Took the time to explain everything to me very thourougly and was able to answer all my questions. Very confident with Eric as my sales rep and will recommend him to family and friends.

7 years ago

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Ray Vienna, VA

Lexi C is very knowledgeable about solar. She explained everything and made it make sense to us. If you are smart, you will chose VIVINT Solar and save money as well as the planet. VIVINT was extremely professional and everything was done in a timely manner. I can't wait to refer my friends! Thanks Lexi and VIVINT!

7 years ago

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Maudie

All the people that I worked with were professional and personable. From Quinton to the installers to the electrical upgrade. Every thing was good. Inspections were smooth and went well. I keep records over the years and I am saving a ton of money.

7 years ago

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Kim Revere Phoenix, AZ

My sales representative is Santo. He has been informative, timely, and patient in answering all of my questions. I feel strongly that I made the right decision and even feel knowledgeable about solar panels and the purchasing process. Thank you, Santo!

8 years ago

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