Vivint Solar: Read 1,181 User Reviews From Real Homeowners

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Unhappy customer Kailua, HI

We are being charged higher than a normal families electric bill without solar. How is a company like this allowed to do business in the State of Hawaii?

9 years ago

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A.NAHAS Hackensack, NJ

THE SERVICE WAS GREAT TIME AND DELIVERY AND WORK TEAM IS THE BEST

9 years ago

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Ruth Johns Pasadena, MD

I've been very pleased with the customer service we received throughout the process.

9 years ago

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lori Levittown, PA

was told I would not get electric bill but I still am ,customer service sucks big time no one knows what they are doing still waiting on a tech to show up its been a month

9 years ago

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Kelli Jackson Severn, MD

We had a wonderful experience working with Alexis and Christine.

9 years ago

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Lucy Silver Spring, MD

The sales person was very professional and respectful. he answered all my questions.

9 years ago

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Lopezjason360@yahoo.com

Tommy was very very good and he didn't make us feel pressured to commit

9 years ago

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Art Kosiorek Methuen, MA

I was very much satisfied in all the dealings I've had with Vivint company and all its employees.

9 years ago

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Mike Peterson Sacramento, CA

All steps to get my solar hooked up have been delivered with great communication and accuracy.

9 years ago

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Joe Norton, MA

just got a bill from nay grid for -63 dollars. Can't wait for the next.

9 years ago

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Steve Jacques Princeton, MA

Disappointed in the fact that my gutter was damaged during panel installation that was back in January and still waiting for Vivint to send someone to replace it.

10 years ago

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Gladys Rodriguez Lawrence, MA

Im very happy with my salesman and also very happy with the panels

10 years ago

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Paul L. Nevins Roslindale, MA

Caveat emptor. Viviint Solar should be avoided at all costs. Its customer service sand responsiveness to legitimate consumer concerns about improper installation are abysmal.

10 years ago

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Kelly Framingham, MA

We have had our solar panels Installed on our roof for 7 months and they are still not connected! When we call we get no answers or time frame. Very poor customer service!

11 years ago

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Michael Ingenito Deer Park, NY

Not what they promised. Would not recommend them. Talked to customer service a month ago with a promise of a technician coming out to resolve problem. Still waiting

11 years ago

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Tara Gillispie Philadelphia, PA

I loved that the whole experience with vivint solar was on video call. It made the process so easy

3 years ago

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Gordon Gibb Pleasant Grove, UT

Excellent design and installation of our system. The app lets me monitor my electricity generation at any time.

6 years ago

Reply from Vivint Solar

Thanks for your review, Gordon! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part! We hope you continue to enjoy the benefits of clean energy for many years.

Aug. 20th, 2019

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Joseph Shorewood, IL

So far so good. No complaints. Good company.

4 years ago

Reply from Vivint Solar

Thanks for your review, Joseph! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part! We hope you continue to enjoy the benefits of clean energy for many years.

Dec. 21st, 2021

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Justice Halsey Alexandria, VA

This company has dishonest sales tactics and horrible customer service. Don’t believe their lives. They will say anything to make a sale

4 years ago

Reply from Vivint Solar

We are sorry to hear this, Justice! Please send us a private message with your service address and we will have a representative reach out to help resolve your concerns. Thank you!

Sep. 28th, 2021

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Brian Long San Diego, CA

Great team and quick and professional install!

4 years ago

Reply from Vivint Solar

This is awesome, Brian! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

Aug. 31st, 2021

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Maxwell deoliv Quincy, MA

i wish i can give 0 stars costume service horrible, so im paying way more with vivint , if knock you dont open will a big mistake!

4 years ago

Reply from Vivint Solar

Thanks for reaching out to us, Maxwell While monthly savings will vary depending on your usage, we definitely want to look into this for you to make sure you're getting the most out of your solar system. Please send your address and review to online-reviews@sunrun.com. Thanks!

Jun. 23rd, 2021

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Tyler Thomson Boston, MA

Your guys are awesome and they did an excellent guy👍

5 years ago

Reply from Vivint Solar

Your review brightened our day, Tyler! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

Apr. 5th, 2021

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Laurel Barton Los Osos, CA

The crew was very motivated and careful in their work!

5 years ago

Reply from Vivint Solar

Your review brightened our day, Laurel! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

Mar. 12th, 2021

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Maria D Escobar ,

Great customer service and installation services!

5 years ago

Reply from Vivint Solar

Your review brightened our day, Maria! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

Feb. 25th, 2021

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ken dias Maynard, MA

NICE PEOPLE SMOOTH PROCESS FROM START TO FINISH

5 years ago

Reply from Vivint Solar

Thanks for your review, Ken! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

Feb. 8th, 2021

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Phillip Potomac, MD

Totally seamless, totally painless, incident free!

5 years ago

Reply from Vivint Solar

Thanks for your review, Phillip! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

Dec. 9th, 2020

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Mike Dorchester, MA

They just installed my panels. Great guys, very professional. Nice neat job.

5 years ago

Reply from Vivint Solar

This is awesome, Mike! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

Oct. 30th, 2020

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John B Grizzard Chicago, IL

Very fast and efficient came on time did a great job

5 years ago

Reply from Vivint Solar

Your review brightened our day, John! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

Oct. 30th, 2020

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Alex Balce Los Angeles, CA

Installers are professional & safety conscious

5 years ago

Reply from Vivint Solar

Thank you for leaving us a review, Alex!

Oct. 26th, 2020

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Andrea Union City, CA

Everyone is polite, professional, and great work work with!

5 years ago

Reply from Vivint Solar

Your review brightened our day, Andrea! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

Aug. 27th, 2020

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Linda Weathers Santa Rosa, CA

Very pleasant work crew. Work looks good

5 years ago

Reply from Vivint Solar

Your review brightened our day, Linda! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

Jun. 29th, 2020

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JT Laguna Niguel, CA

Good service, neat work, no complaints so far.

6 years ago

Reply from Vivint Solar

Thank you for your review, JT!

May. 7th, 2020

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Jesus ,

Good comunicación answer all the questions we had thanks

6 years ago

Reply from Vivint Solar

Your review brightened our day, Jesus! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

May. 7th, 2020

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Jenny Martinez Lancaster, CA

Rep was very knowledgeable, professional, and precise

6 years ago

Reply from Vivint Solar

Your review brightened our day, Jenny! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

May. 5th, 2020

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Debi Schrag Colorado Springs, CO

Great people from start to finish, all phases work seamless

6 years ago

Reply from Vivint Solar

Your review brightened our day, Debi! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

May. 5th, 2020

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Dave Burton West Jordan, UT

they work great, they look great and they save us money

6 years ago

Reply from Vivint Solar

Dave, your review brightened our day! We're so happy to hear that you're saving money (and the earth) with solar energy! Thank you for taking the time to send us some feedback, we love having you in our solar community.

May. 5th, 2020

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Nny Gmz Lawrence, MA

On time, professional and clean service!

6 years ago

Reply from Vivint Solar

Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

Apr. 28th, 2020

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Claudia Salles Kissimmee, FL

We are having a horrible experience with Vivint solar. They installed our system a year ago and it is still not operating

6 years ago

Reply from Vivint Solar

We're so sorry to hear this, Claudia. We certainly don't want you to feel frustrated. Can we have a look? Please send your address and review to online-reviews@vivintsolar.com so that we can help resolve this for you. Thanks!

Apr. 28th, 2020

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erastus johnson jr. Baltimore, MD

Very good experience with excellent results.

6 years ago

Reply from Vivint Solar

Thanks for your review, Erastus! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

Dec. 2nd, 2019

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Richard Dunn Bensalem, PA

Installed wrong. The phase matching device was not plugged in. Burned out microwave, 2 air conditioners, an attic fan and several power supplies.

6 years ago

Reply from Vivint Solar

Hi Richard, We're sorry to hear about your experience. Can you please send your address to so we can look further into your account?

Nov. 18th, 2018

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Mario Arenas Bakersfield, CA

Everything was good, great and fast in one day.

6 years ago

Reply from Vivint Solar

Thank you for your review, Mario! We are so happy that you had a positive experience with our installation team and that they were very efficient. Thank you for choosing Vivint Solar!

Aug. 13th, 2019

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carl thomas mueller Webster, MA

1 year since roof panels installed still not connected , with no communication regarding system operation and contract ! carl mueller

7 years ago

Reply from Vivint Solar

Hi Carl. We are sorry to hear about your frustrations and want to look further into this for you. Please send us an email to with more information. Thank you.

Apr. 29th, 2019

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Gerald Juniel North Las Vegas, NV

Charlie and Sean were very helpful and knowledgeable.

7 years ago

Reply from Vivint Solar

Hi Gerald. We love hearing that Charlie and Sean took good care of you. Thank you for going solar with us!

Mar. 6th, 2019

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Karl clarke Orem, UT

Company is a joke. Their sales manager MARK S is the real joke. He trains his Salesmen to be sleezy and lie to you. They need to get rid of this guy.

7 years ago

Reply from Vivint Solar

Karl, we are sorry for any frustration we may have caused. Please email us your address or service number to so that we can locate your account to further assists with your concerns.

Aug. 27th, 2018

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Juan Orozco Wharton, NJ

My electric bill is basically the same ...how i really know if a saving even a penny?

7 years ago

Reply from Vivint Solar

Hi Juan, thank you for bringing your concerns to our attention. Please send your address or account number to , so we can dig deeper into the issue you're experiencing. Thank you for leaving your feedback.

Jun. 5th, 2018

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Cassandra Benitez Desert Hot Springs, CA

Sales representative is not explain the overall benefits of getting solars. You pay Vivint for the energy generated, regardless of what is consume.

8 years ago

Reply from Vivint Solar

Cassandra, we would love to talk to you about the contract and how it works. Please email us your address or service number to so that we can locate your account to further assist you.

Jan. 19th, 2018

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Willy mejia Montgomery Village, MD

Very professional company they know what there doing

8 years ago

Reply from Vivint Solar

We are happy to hear that we were able to make this a professional experience for you Willy. We would like to say that we appreciate your review.

Jan. 27th, 2018

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James Robinson White Plains, NY

Salesman is the best and the workers were top notch

8 years ago

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Darlene Nopper North Adams, MA

Everyone from start to the installation was Great!

8 years ago

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Kathie Toms River, NJ

So for everything has been uncomplicated. Very smooth intstall.

8 years ago

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