Vivint Solar: Read 1,181 User Reviews From Real Homeowners

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wixxman

Sales person was a snake oil salesman once installation was scheduled never heard from her will not answer emails or phone calls. Month after installation still waiting to get OK to turn system on all inspections have been done.

7 years ago

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J. Wilson

During the heavy rainfall this year in Southern California I had leakage in living room. Vivint came out and found they had not secured the panels properly causing rain to come into my house. They are still in the process getting the repairs done. It's been more than 2 months. I haven't even had the service for a year and already problems.

7 years ago

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Jimmy

This company just plain SUCKS took 6 months for them to get started Customer Service is out right LOUSY I'm stuck in a stupid lease for 20 years and my monthly electric bill is the same I paid while with Edison And my "D: care is a 1000.00 a year If you can't buy solar outright stay away

7 years ago

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James terveen Commack, NY

It was easy to get going and once installed it has saved us a significant amount on our electric bill, usually 30 % or more every month. But that really depends on the amount of sun. Can't stand those cloudy rainy days anymore.

7 years ago

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Caesar Baloy

Excellent presentation. Mark S was very professional and knowledgeable with regards to Vivint product and services.

7 years ago

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Felipe Supan Sewell, NJ

My solar panels and the system was installed more than a year ago and as of this writing is not working yet. There are at least six technicians to fix the problem but to no avail. And last Feb. 2, 2017, a technician is supposed to come to attemp (again) to fix it but nobody showed up, not even a phone call to let us know he cannot make it.

7 years ago

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Helena Holbrook, NY

Panels worked great for 1st year. Since then haven't had service for 10 out of 12 month and trying to get them to come fix the problem has been a nightmare. We are ready to gave them and remove the panels. They tell us that we would have to pay for that but they are in default Of contract that both parties signed.

7 years ago

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Dmitriy Yepikhin Woodland, CA

Worse service ever! Took over 10 months to get services connected. Vivint Solar put LIEN on your house. Unable to refinance or sell. DO NOT USE THEIR SERVICES. They don't tell you that they are putting a LIEN on your home if I knew it I wound never agreed to it.

7 years ago

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PJ Martinez Belleville, NJ

After initial 6 panels (1.44 Kw) installation, discovered power consumption is 80% to 90% higher than current design can delivered. For the past two (2) years unable to contact anyone to assist me and/or a Vivint Account Rep. in obtaining additional panels.

8 years ago

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Ed Kearns North Chelmsford, MA

Vivint Solar has terrible customer service and there billing system is terrible also. There Techs don't know how to fix a problem and bounce you from billing to another dept that is the operational dept. the wait is sometimes 60-75 minutes on hold.

8 years ago

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Kellen Scottsdale, AZ

Santos was great to work with as a sales rep. They were efficient with the installation and I just got them turned on.

8 years ago

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Jang Millersville, MD

I almost pay double than before I started to use Vivint Sola on the energy bills. The customer service is super terrible, I spent more than 2 hours on the phone and got transferred from one person to another, every time I waited for more than 30 minutes to get next person but still could not get an answer regarding my billing questions.

8 years ago

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Linda White Sierra Vista, AZ

Aaron is very kind and helped me understand all if this solar power stuff. I would recommend him to any and all

8 years ago

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Frank evans Casa Grande, AZ

Vivint was very fast and detailed with their service. My Vivint sales representative was very knowledgeable and helpful

8 years ago

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Rodney B M Goldwater A F Range, AZ

I received a letter from Vivint, dated 8/16/16-Informing me I was not approved for a Solar Lease, well I have never applied with this company and it says they ran my credit with Trans Union 11/6/2015-whats up sounds bogus to me, how can they run your credit if you have never even had them to your home and signed any kind of application, beware!!

8 years ago

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ron schuler Glen Burnie, MD

I have this system and I haven't had any trouble with it. My bill are much lower than before I got the system.

8 years ago

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Kip Kuroski Farmington, UT

Great team to work with. My sales guy explained everything perfectly, and was always there to answer questions.

8 years ago

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Arthur and Barbara Edmunson Eagle Mountain, UT

My rep Rico *** is very friendly and works hard to answer your questions. Dresses well and looks neat and presentable.

8 years ago

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Meredith New York, NY

This company is beyond terrible to work with. Try calling them and see how long you have to wait just to speak with someone. Oh and if you ask to speak with Manager, apparently they don't have one. I have not once spoken to a helpful person. Also, they don't even have an app for the iphone.

8 years ago

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Gregg M Marlton, NJ

Salesman very good and helpful. Installation was very fast. We monitor output on Android phone. We are saving money.

8 years ago

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Tiffany & Roberto, NM Albuquerque, NM

Very seamless beginning to end. Our Sales rep Chad made it an easy decision and the process painless.

8 years ago

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Lanie Norton Albuquerque, NM

The install team was excellent. Polite, professional, and fast. I felt like they did an exceptional job.

8 years ago

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john leonhart Laurel, MD

sales reps are great and personable, have helped us with any questions we have had. service is better than we hope.

8 years ago

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Erica West Babylon, NY

They said they would save me money but I don't see it. When you add up the PSEG bill & their bill together, it adds up to the same price. That wasn't the deal. They also mentioned that I would see a significant savings between June & August, which has not happened.

8 years ago

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Eric Toms River, NJ

So far it has been a horrible experience for many reasons but the most disheartening one is my bill is still to high because and the idiots didn't put enough panels on my roof.

8 years ago

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John Wilkinson Elk Grove, CA

Everything is installed and looks good. Was done in a timely manner just 4 hours. Just needs the inspection and the ok to turn the system on.

8 years ago

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Terri Williams Hamden, CT

Everything is easy with Vivant. The team has been great. I do wish I'd known more about the install in terms of the PVC piping.

8 years ago

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Andrea Hinton Bigler Manteca, California

FINALLY after 2 years we are sometimes making more solar than the energy we are using. They didn't want to put the extra set of panels on because they swore it would take us over 95% production. That's happened maybe 10 days in the last 2 years.

8 years ago

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Aura Javier Lawrence, MA

The experience was good as a whole. The information Luis gave us was very helpful. The solar panels look wonderful.

8 years ago

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Nancy San Bernardino, CA

I was never ever told by vivint that if I should ever move they wanted 40,000. To be paid off. If the new owners do t want to continue the lease. I did move its been a year an to date I still receive bills even after I sold my home. Very sad it took a year to get them installed. I would never recommend them

8 years ago

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Margaret Lagan South Glastonbury, CT

Jonathan M was very personable. Staff for installation were quiet and good cleaner uppers at the end of the service.

8 years ago

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Jennifer Freeman Methuen, MA

Agent Mckenzie was very helpful, the process was smooth and quick. The benefits are good. We have saved money over the past couple months.

8 years ago

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carlos Mesa North Andover, MA

my salesman Luis Galvez took his time to explain the whole process, so far very happy with my system

8 years ago

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Nicholas Anthony Sr. Bay Shore, NY

They under powered my system, while EXACT same house on my block received more than 12 extra panels. Asked to review and change, and they refused. Spoke to other companies in stores, who said that they would have upgraded, if deemed to small. Vivint and my Rep, will not. Not happy with company. Should have chose other

8 years ago

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Robert Brown Olney, MD

It has been 8 months since my solar panels were installed but system has not been activated yet! Montgomery County permit authorities say Vivint's installation does not meet County code requirements and must make corrections. Vivint has not done so. Customer service is poor, offering only email apologies but no action.

8 years ago

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Kristen lyons Chelmsford, MA

Hilary was extremely knowledgable and made the whole process really simple. I highly recommend working with her.

8 years ago

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Julie H San Jose, CA

After having the panels installed in October of 2105 and multiple delays and emails and the last one 1 month stating that they were not installed to code, I requested them to be removed and all damages to my home be fixed by them. Do Not Use they,

8 years ago

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unhappy customer Brockton, MA

Do NOT use Vivint. Signed up in June 2014, it is the end of May 2015 and I still do NOT have solar. I take days off of work for appointments for the set up and then they DO NOT show up. They don't care and they are unprofessional.

9 years ago

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Licious Brown San Antonio, TX

Extremely pushy salesman who lied multiple times, which I called him on. It was extremely difficult to get him to understand I am moving within 2 years, and therefore a 10 year contract was not in my best interest. He kept reassuring me that the next owner would love it "for sure."

10 years ago

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Shenira Billups Hamden, CT

I love the service as it has saved me so much on energy cost over the years, and their customer service support is friendly!!!

1 year ago

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Randy Scoville Pleasant Grove, UT

A rep came to my door. I have a no soliciting sign on my door. They knocked anyway. I kindly explained that I had a solar quote already and didn't do it. They were aggressive in saying that I didn't fully understand, and that if I did, I would buy.

5 years ago

Reply from Vivint Solar

We're so sorry to hear about your experience, Randy. We completely understand your frustration! If you have the representatives name or their badge ID please feel free to email us at . Thank you for your feedback.

Sep. 4th, 2019

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Mandi Smith American Fork, UT

Vivint Solar came to our house and proposed a bid that would allow them to own the equipment and me to rent it from them. This option known as leasing didn't really achieve the goal I had with my power bill. That goal was to have no power bill at all. Not pay Vivint for 20 years.

5 years ago

Reply from Vivint Solar

Hello Mandi. We are sorry to hear about your experience. If you have concerns or questions about your system please feel free to email us at . Thank you.

Feb. 11th, 2019

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Nancy Szeto Stoughton, MA

My sales Rep Alicia is very informative and always stay ahead with the project schedule.

3 years ago

Reply from Vivint Solar

Thanks for your review, Nancy! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

Sep. 10th, 2021

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Cjclaver Burlington, NJ

No hassle experience. Contractors showed respect and did work swiftly and professionally. Good job

3 years ago

Reply from Vivint Solar

Thanks for your review, CJ! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

Sep. 7th, 2021

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Linda Ward Fullerton, CA

We pay more to Vivint than we ever paid the electric company. Now we are stuck. We were dumb and didn't do our research first. We also were not offered a battery back up, which we really need for my disability.

3 years ago

Reply from Vivint Solar

Thanks for bringing this to our attention, Linda. While monthly savings will vary depending on your usage, we definitely want to look into this for you to make sure you're getting the full benefits. Please send your address and review to online-reviews@sunrun.com. Thanks!

Jul. 27th, 2021

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Michael Yesk Pittsburg, CA

Roof repair went without a hitch. Solar installed in one day, easy! Not one penny out of pocket

3 years ago

Reply from Vivint Solar

Michael, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.

May. 28th, 2021

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J Hanks Watsonville, CA

I was happy to be contributing to solar, but I am paying out an average of $60 a month. I pay, and Vivant gets rich: with my money and with the solar energy they sell. Buyers beware.

3 years ago

Reply from Vivint Solar

Thank you for reaching out! Please send your address and review to online-reviews@sunrun.com so that we can help resolve your concerns. Thank you!

May. 13th, 2021

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Andrew Manokoune San Diego, CA

This is by far the worst company I have ever worked with so very unprofessional full of lies would not recommend at all too many things to list but u guys get the idea do not purchase!

3 years ago

Reply from Vivint Solar

We are so sorry to hear this, Andrew. Please send your address and review to online-reviews@sunrun.com so that we can help resolve your concerns. Thank you!

Mar. 29th, 2021

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Rich Frey North Las Vegas, NV

The Sun Run representative was top notch. Answered every question without reservation.

3 years ago

Reply from Vivint Solar

This is awesome, Rich! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

Mar. 22nd, 2021

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Shirley Weaver Spring Valley, CA

The guys was really very helpful the work was fantastic and the cleanup was fantastic

3 years ago

Reply from Vivint Solar

Your review brightened our day, Shirley! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

Dec. 28th, 2020

Vivint Solar Reviews