Vivint Solar: Read 1,181 User Reviews From Real Homeowners

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gricel valdez Yuma, AZ

I was shopping for Solar last year and these guys by far were the pushiest. They wanted me to go Solar the day they showed me their proposal for rooftop Solar and I wanted to take my time. 48k for a system is something you don't rush to judgement on. I needed to take my time and be completely confident in my decision. After what seemed like hours of " let me think about it" the salesman relented and said that my pricing was good for only 48hrs. In 48 hrs I got more marketing from them then you can imagine and half of it wasn't even about solar. That was a big disappointment that cost them the sale.

2 years ago

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Liza Sotchenko Parkville, MD

I wish I would of went with this provider but instead made the dumb decision to get panels through Sunnova. This company came out as well and was really knowledgeable and nice. They are also always at the stores doing presentations for the panels and have always been super sweet too.

3 years ago

Reply from Vivint Solar

This is awesome, Liza! Your positive feedback is like a ray of sunshine to us. We would be thrilled to have you as a customer. Please let us know if you have any other solar needs and we would be happy to help. Thanks!

Sep. 7th, 2021

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Donald Bedford Elgin, OK

Bought the system 3 month ago. Still waiting to go live. The salesman told me I would be getting $1000 rebate. Have not seen that yet. I have asked a couple of times about the rebate, not getting any answers.

2 years ago

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W Fenner Spring, TX

One of their representatives, Trent D came to my door, despite the No solicitation sign at the entrance to our community and the one outside my door. He argued with me and refused to leave stating I was the reason energy prices are so high, ranting about how he wasn't' actually selling anything so he was free to ignore the no solicitation signs. I will spend my time spreading the word that Vivant is a company that does not respect the privacy of homeowners and openly ignores no solicitation signs. This is known as trespassing on private property.

2 years ago

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Natalie Brown she hers Ft. Washington, MD

I have spent more than a year engaged in HOURS of being on hold, being told someone (never a specific person) would call me back before the end of a business day, the next day or within 3 business days... never to hear from anyone again AND having to start from scratch again. Terrible low character of the company, clearly do not value their customers, keeping their word, or

2 years ago

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Curtis Woods Malvern, AR

If I could do a 0 I would. This is a scam and I’m trying my best along with all the others that were scammed in my neighborhood. Nathan is a liar and a crook. My bill went through the roof and 2x higher than my electric bill. Please do not use this company. I have tried to call and no one will talk about this issue. Please don’t use this company vivant sucks

2 years ago

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Luis Valcarcel

I want to thanks Nadieshka M for the Excellent service and communication with me and my wife in this process, you're the best.

2 years ago

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Dean Inouye Lexington, MA

Avoid this company and its parent, Sunrun, at all costs. It's almost impossible to reach anyone who know what he's doing. I have to answer numerous questions on the phone before being put on hold, and then I'm often disconnected. When I do reach someone, I have to start from scratch, then get transferred to another person and start from scratch again. Clearly, the company has put no effort into customer service, or is run by someone completely incompetent.

3 years ago

Reply from Vivint Solar

We appreciate your feedback, Dean. We completely understand your frustration! Our goal is to make going solar easy and enjoyable but sometimes we do make mistakes. Please send your address and review to online-reviews@sunrun.com so we can help answer any questions you have. Thanks!

Sep. 7th, 2021

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Kevin Sterken Buellton, CA

The installers, Danny A , and Mario, plus 1-2 others were: Prompt, professional, courteous, friendly, informative, and did a real good job. Cleaned up after themselves

3 years ago

Reply from Vivint Solar

We're thrilled you had a good experience, Kevin! Thanks for taking the time to share your feedback. We really appreciate hearing from you. Thanks for playing such an important role in our solar community.

Aug. 24th, 2021

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John Del Vecchio

THE WORST COMPANY I'VE EVER DEALT WITH. DO NOT USE THIS COMPANY. Their products FAIL and their service is a complete joke. It took over 9 months for the system to get installed and operation and 6 months after installation, the Inverter failed - it hasn't operated in over 2 months and they are still billing me for the monthly rental fees. UNREAL.

3 years ago

Reply from Vivint Solar

Thanks for reaching out, John. Customer service is really important to us and we'd love to look further into this for you. Please send your address and review to online-reviews@sunrun.com so that we can help resolve your concerns. Thank you!

Aug. 16th, 2021

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Adriana Valencia Loya Manteca, CA

I don't even know where to start VIVINT SOLAR has been the worst company by far. Their so-called salespersons never gets back to you. I had to call James and he would not call back or return texts and some guy called Skyler was no help either after speaking to him about my solar getting approve and connected with Pg&E waiting over two weeks and he doesn't get back to me. What kind of people are they hiring for these companies just a bunch of frauds just like the salespersons that work for these companies.

3 years ago

Reply from Vivint Solar

Thank you for bringing this to our attention, Adriana. We'd be happy to look into this for you. Please send your address and review to online-reviews@sunrun.com. Thanks!

Aug. 16th, 2021

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Patricia Hackett Wareham, MA

This is the worst company on the planet. Techs put holes in my roof when installing panels, can’t get in touch with my “claims specialist” asked for supervisor and still haven’t heard back from ANYONE in a month as to them replacing the ceiling that is all stained from their installation. The leak started in Nov. I didn’t see any staining until January, they didn’t come out to inspect until April, fixed the exterior at that point. I still have a stained ceiling and can’t get in touch with anyone. DO NOT USE THIS COMPANY!!!

3 years ago

Reply from Vivint Solar

We're so sorry to hear this, Patricia. We certainly don't want you to feel frustrated. Can we have a look? Please send your address and review to online-reviews@sunrun.com so that we can help resolve this for you. Thanks!

Jul. 19th, 2021

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Paul J. Phillips Brea, CA

I dislike being lied to, can’t get ahold of English speaking agents when you call. No follow up when you express concerns you have. The local rep won’t return calls or messages. The parent company Sunrun dosen’t seem concern about anything that Vivint does or dosen’t do. How about them saying you will never get another bill from Edison, they forgot to tell Edison.

3 years ago

Reply from Vivint Solar

Thank you for reaching out to us, Paul. We definitely want you to experience all the benefits of solar. Can we have a look? Please send your address and review to online-reviews@sunrun.com so we can look into your account. Thanks!

Jun. 16th, 2021

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g pollard Chula Vista, CA

Very thorough and knowledgeable. They explained everything that they were doing. Also they were prompt and very professional.

3 years ago

Reply from Vivint Solar

We're thrilled you had a good experience! Thanks for taking the time to share your feedback. We really appreciate hearing from you. Thanks for playing such an important role in our solar community.

Jun. 10th, 2021

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Patrick Madayag Rohnert Park, CA

Installation took out some items in my house. Main concern being frying my HVAC system. I am still waiting for resolution. Electrician that showed up was very helpful, and recommended an HVAC specialist to continue to troubleshoot.

3 years ago

Reply from Vivint Solar

Wow, we understand the frustration, Patrick. We're so sorry you experienced this. Please send your address and review to online-reviews@sunrun.com and we would be happy to resolve this for you. Thanks for letting us know.

Jun. 3rd, 2021

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Jessica Hagerstown, MD

I understand that customer "care" probably has several scripts to read from. However, they should at least not talk over and interrupt you so they are reading from the correct one. It has taken us way too long to receive a simple answer........an answer that should be made clear in documentation. But that is part of the problem, we never get a clear answer from this company.

3 years ago

Reply from Vivint Solar

Thank you so much for letting us know, Jessica. We are sorry this was your experience, we would be frustrated too! Please send your address and review to online-reviews@sunrun.com so that we can help you out. Thank you!

May. 17th, 2021

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Dorenda Clink Chicago, IL

I wish I could give it no stars!!! It's all crap from the poor follow thru of the salesperson to customer service hanging up on me and putting me on hold 6 times to speak with imaginary managers. numerous tonnes I asked for a manager until he (Mark) hung up on me. There's so much I couldn't possibly find where to start. Between getting my house and my mother's completely mixed up Save your time, energy, and sanity and wrestle a pitbull instead.

3 years ago

Reply from Vivint Solar

Oh no, Dorenda! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to online-reviews@sunrun.com so that we can look into this. Thank you!

May. 7th, 2021

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Matt Hussey Houston, TX

Terrible experience. Sales person basically promised us a bunch of things that were all lies. Took forever to get the system up and running (6-8 Months). Soon after installation our roof starting leaking. They sent someone out to look at it, never got up on the roof and said it was not Vivint's fault. I asked to see the documentation saying they inspected the roof to make sure it was sound before installation and they said they don't do that. This was stated to me by the sales people. I had a roofing contractor take a look and the issues are only by where the panels are installed.

3 years ago

Reply from Vivint Solar

Oh no, Matt! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to online-reviews@sunrun.com so that we can look into this. Thank you!

Apr. 2nd, 2021

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Kristin Devaney Bayville, NJ

Very disappointed. I was told that our electric bill will be no higher than what we've paid previously with solar. I just received a $400 electric bill on top of what I am paying for this solar. So basically in the dark months, the solar takes all of your electric that would be given back to JCPL so you are basically being charged double. I have never paid this much for electric. My highest bill ever was $200. Now I'm paying $500 total this month WITH solar. Very misleading. Biggest regret getting this solar!

3 years ago

Reply from Vivint Solar

We appreciate the feedback, Kristin. We're sorry to hear this. While savings will vary widely based on your usage, location, etc. we definitely want to make sure you're getting the most out of your solar system. Can we look more into this? Please send your address and review to online-reviews@sunrun.com. Thanks!

Feb. 26th, 2021

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Juscelino Union, NJ

Great sales rep and smooth and easy installation thanks to fedra ferro and her team. Made sure I got the most out of my solar energy

3 years ago

Reply from Vivint Solar

Thanks for your review, Juscelino! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

Jan. 11th, 2021

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Kay Santa Ana, CA

This is a beyond horrible experience that you are signing up for for 20 years!!! Most importantly on top of all the other issues - My bill went up 3 TIMES!!! AND I am still getting a bill from my regular company. There is absolutely no way to resolve anything with vivint solar. They never return your calls, customer service reps lie all the time and never get anything done.

3 years ago

Reply from Vivint Solar

We appreciate the feedback, Kay. We're sorry to hear this. While savings will vary widely based on your usage, location, etc. we definitely want to make sure you're getting the most out of your solar system. Please send your address and review to online-reviews@sunrun.com. Thank you!

Dec. 21st, 2020

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Hoffman Rockford, IL

I got scammed by this company!!!! I was sold a bag of goods by one of their used car salesman!!!! Since installing these on my roof, I am paying MORE per month than I was previously!!! DO NOT USE THIS COMPANY FOR YOUR SOLAR PANELS!!!! I REPEAT, DO NOT USE VIVINT SOLAR!!!!!!!!!!! Also their customer service is fn junk!!!! You have been warned!!!!!

3 years ago

Reply from Vivint Solar

We're so sorry to hear this, Hoffman. We certainly don't want you to feel frustrated. Please send your address and review to online-reviews@sunrun.com so that we can help resolve this for you. Thanks!

Dec. 7th, 2020

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Leslie Scelzi Palm Springs, CA

Went on line 2 days ago so too soon to tell, although I am pleased with the installation quality. I can say from start to finish it took about 10 months so if you go Vivint be prepared to wait it out.

4 years ago

Reply from Vivint Solar

Thank you for sharing your feedback, Leslie. We are sorry to hear that the preparation process took a long time. If you have any questions or concerns please reach out to us at online-reviews@sunrun.com. Thank you!

Nov. 3rd, 2020

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Nancy Perry El Cajon, CA

Everyone was very polite and informative. They all work protective safety gear and very professional. I would recommend them to all my friends.

4 years ago

Reply from Vivint Solar

This is awesome, Nancy! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

Oct. 26th, 2020

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Carol Gerstung Las Vegas, NV

We have your Solid equipment , we need to know who to contact to get our panels cleaned and service our equipment!!!! I cannot find a number to call for service and that was part of our agreement that they would clean and maintain our equipment !! Please help ! Carol Gerstung

4 years ago

Reply from Vivint Solar

Hi Carol, thanks for reaching out. Please send your address and review to online-reviews@sunrun.com so that we can help answer your questions regarding cleaning and servicing the solar panels. Thank you!

Oct. 26th, 2020

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Gil Escondido, CA

I am very unhappy with this company with the way they treat customer . I signed a contract to install solar panels a year ago and in that contract says that if my roof gets damage it will get fix, well my roof started to show water damage in one area i contact them via email firs they responded saying that they will get back to me with in 2 business days which they never did i am the one calling them to figurate out what are they going to do ;I am very frustrate i will look into all of my options including suing them.

4 years ago

Reply from Vivint Solar

We're so sorry to hear this, Gil. We certainly don't want you to feel frustrated. Can we have a look? Please send your address and review to online-reviews@sunrun.com so that we can help resolve this for you. Thanks!

Oct. 16th, 2020

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CSCade Hyattsville, MD

Great customer service and great product. Like the sleek look of these solar panels. Looking forward to saving on our electric bill!

4 years ago

Reply from Vivint Solar

Thanks for your review! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part! We hope you continue to enjoy the benefits of clean energy for many years.

Oct. 12th, 2020

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John cameron Dublin, CA

I already had my own 2K system, but needed a little more. The rep said I would only pay for the kilowatts I needed and it would be cheaper than PG&E. I’ve been paying 200.00 a month to Vivint, 3 times what my electricity bill was before I even had my own 2K system. I’m being totally ripped off, and so far nothing from them. If the whole premise is to save money on your electric bill then they’ve failed big time!

4 years ago

Reply from Vivint Solar

Thank you for reaching out to us, John. We definitely want you to experience all the benefits of solar. Can we have a look? Please send your address and review to online-reviews@vivintsolar.com so we can see if it's something on our end. Thanks!

Sep. 25th, 2020

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Mike Gorden Clovis, CA

I have had them going on 7 years plus and I would say this: Worst customer service I have ever experienced! They will not tell you the truth! I’m trying to reroof and get them to remove panels to get the reroof done and been nothing but a pain! This company is just a nightmare and stay away from them! Lease panels own them don’t deal with Vivint! Will take years off your life and buyer beware

4 years ago

Reply from Vivint Solar

We're so sorry to hear this, Mike. We certainly don't want you to feel frustrated. Please send your address and review to online-reviews@vivintsolar.com so that we can help resolve this for you. Thanks!

Sep. 14th, 2020

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Christy Stewart Phoenix, AZ

If I could give them zero stars I would. Their customer service is deplorable. The keep you in their hamster wheel hoping if they ignore you for long enough you will just go away. Over 2hr wait times just to speak to a representative and they ignore your emails. If you are considering Vivint for anything, RUN!!

4 years ago

Reply from Vivint Solar

Christy, we appreciate your feedback. A specialist is assigned to your case and will reach out to you soon to continue helping to resolve your concerns. Thank you.

Aug. 27th, 2020

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Patrick Visalia, CA

I met with a salesman today and was talked into getting the solar. I decided to do some research online and I'm very happy I did, I do not think I will be going with this company. They seem to not have a very good post installment relationship.

4 years ago

Reply from Vivint Solar

Patrick, we are so sorry to hear this! Customer service is really important to us, and our goal is to make going solar easy and enjoyable. Please reach out to us at online-reviews@vivintsolar.com if you have any questions or concerns that we can help resolve. Thank you!

Jul. 29th, 2020

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Dave m Buzzards Bay, MA

So far Vivint solar has been the most unorganized and slowest company that has done work for me. The reps don’t call you back, just one delay after the next. My panels have been installed for over three months and I am still waiting for the system to be activated. The whole summer is going to be gone before this system gets turned on. Aweful experience.

4 years ago

Reply from Vivint Solar

Thanks for letting us know, Dave. We're so sorry it's taking longer than what was discussed. We don't want you to feel frustrated. Please send your address and review to online-reviews@vivintsolar.com so that we can help speed things up? Thanks!

Jul. 20th, 2020

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Arliene Alcantara San Diego, CA

Your representative Josiah was great and the installers were very helpful and respectful. Thank you Vivint for this experience and opportunity.

4 years ago

Reply from Vivint Solar

Arliene, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.

Jul. 13th, 2020

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Arline Bertelli Sacramento, CA

Back in October of 19 I had the solar panels removed . They assured me that a license roofer would remove the panels. Came to our attention that the roofers VIVANT USED covered up the vents and completely removed them on the roof, and SEALED them closed .. This could have been a horrible outcome!! I am now seeking legal advice . If course have sent a email and no response

4 years ago

Reply from Vivint Solar

Thank you so much for letting us know, Arline. We are sorry this was your experience, we would be frustrated too! Please send your address and review to online-reviews@vivintsolar.com so that we can help you out. Thank you!

Jun. 16th, 2020

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Randy J. Mills Vacaville, CA

Very professional people in sales, review of the site, and installation. QA check at the end of the installation was impressive.

4 years ago

Reply from Vivint Solar

We're thrilled you had a good experience, Randy! Thanks for taking the time to share your feedback. We really appreciate hearing from you. Thanks for playing such an important role in our solar community.

May. 5th, 2020

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Enrique Martillo Hartford, CT

there are some boxes that look next to the iron panels put them inside the attic and they had put two panels wrong then they took them out and left under the roof something that looks like raised in four different parts .. my roof looks very bad now

4 years ago

Reply from Vivint Solar

Thank you so much for letting us know, Enrique. We are sorry this was your experience, we would be frustrated too! Please send your address and review to online-reviews@vivintsolar.com so that we can help you out. Thank you!

May. 5th, 2020

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shirley keener Encinitas, CA

Sales and installation people were knowledgeable and shared information with us. even the roofers were polite and didn't leave a mess. Great service

4 years ago

Reply from Vivint Solar

Thanks for your review, Shirley! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part! We hope you continue to enjoy the benefits of clean energy for many years.

May. 5th, 2020

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John Pesente Hanson, MA

Great , best experience of my life. And excited John Pesente was able to make sure everything was processed snd completed correctly

4 years ago

Reply from Vivint Solar

This is awesome, John! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

Apr. 28th, 2020

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vivian popek Manteca, CA

Choosing Vivint was a great choice for us. The installment when just as expected. Everything that was explained perfectly. Good experience.

4 years ago

Reply from Vivint Solar

We're thrilled you had a good experience, Vivian! Thanks for taking the time to share your feedback. We really appreciate hearing from you. Thanks for playing such an important role in our solar community.

Apr. 28th, 2020

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Daniel Ukpong Port Saint Lucie, FL

Excellent experience with the overall team work displayed by Vivint staff in the installation operations of Solar System.

4 years ago

Reply from Vivint Solar

We're thrilled you had a good experience, Daniel! Thanks for taking the time to share your feedback. We really appreciate hearing from you.

Apr. 28th, 2020

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Sue Anderson Manteca, CA

Worst customer service ever. We were never provided a contract. Tried to sell our house and it was a nightmare. We closed on our house for a lot less than we would have received due to issues with vivint. The house closed in January, I paid Vivint 15,000.00 and signed the release of liability. 3 months Vivint is still charging us for power without my permission. I was told by them that I still own the solar because the new owners failed to sign the transfer agreement. I get nothing but the runaround from Vivint.

4 years ago

Reply from Vivint Solar

Sue, We're so sorry you experienced this. Please send your address and review to online-reviews@vivintsolar.com and we would be happy to resolve this for you. Thanks for letting us know.

Apr. 28th, 2020

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Yury San Ramon, CA

Charge money for not provided energy and customer service is not able to solve this. System was broken and service team turn it off for replacement for about 15 days, but they charge me a money and name this as communication issue (what charged as average production). Spend more than hour on phone (with 4 or 5 jumps from one to other operator) trying to solve issue with no luck, customer service just repeat: "communication issue" with no evidence from their side, just word vs word. It not happen every day but at this moment I am highly disappointed.

4 years ago

Reply from Vivint Solar

Wow, we understand the frustration, Yury We're so sorry you experienced this. Please send your address and review to online-reviews@vivintsolar.com and we would be happy to resolve this for you. Thanks for letting us know.

Apr. 28th, 2020

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Kevin Kempton Framingham, MA

I was very pleased with the how the entire procedure went. From the first conversation through to the installation. would reccomend them to anyone.

4 years ago

Reply from Vivint Solar

We're thrilled you had a good experience, Kevin! Thanks for taking the time to share your feedback. We really appreciate hearing from you. Thanks for playing such an important role in our solar community.

Apr. 28th, 2020

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Claxton Haggard Miami, FL

Nothing but a problem since day one, which dates back to June of 2017. After signing papers in July 2017, they never came until Oct of 2017 to do the install, From that point it took until mid May of 2018 for them to finish the system. Long story short the system has been down for almost 2 years. I am looking into legal ways of having them take the system off of my roof.

4 years ago

Reply from Vivint Solar

Oh no, Claxton! We're so sorry to hear this. We definitely want to make sure you have a positive experience. We sent you a private message with our contact information so that we can help resolve your concerns. Thank you!

Mar. 17th, 2020

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gary Washington, DC

I was misled / lied by your sales representative Brian B. He told my wife we had a no cost cancellation clause in Maryland which turned out to be false. I have a copy of an email sent to Brian reiterating my concerns prior to the installation and again he assured me that there's no cost cancellation. Now 7 years later were trying to sell our house and most people walk away the moment I bring up the leased Solar Panels

4 years ago

Reply from Vivint Solar

Oh no, Gary! We're so sorry to hear this. We definitely want to make sure you have a positive experience. We have sent you a private response with our contact information so that we can help resolve your concerns. Thank you!

Mar. 11th, 2020

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ma ta Carlsbad, CA

It saved us 48% from our power bill, and we own electric car this is a huge savings and their warranty, and ecstatic look,

4 years ago

Reply from Vivint Solar

This is awesome! Saving money and the environment is what we love to hear. Thanks for choosing us as your solar provider. We're so happy to have you in our community.

Mar. 9th, 2020

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John Shea Auburn, MA

Nothing but a problem since day one, which dates back to Nov of 2014. After signing papers in July they never came until Nov of 2014 to do the install, of which it was 4 days after the death of my wife. From that point it took until mid Feb of 2015 for them to finish the system. Long story short the system has been down for almost 2 years. I am looking into legal ways of having them take the system off of my roof. John F Shea Auburn, Ma

4 years ago

Reply from Vivint Solar

John, we are sorry for any frustration we may have caused. Please email us your address or service number to so that we may locate your account to further assist you.

Aug. 7th, 2018

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Shuyang yu Fremont, CA

Chris L. is good salesmen from San Jose office. He always keep me update and care about if we have any questions. I will refer him more customers

4 years ago

Reply from Vivint Solar

Your review brightened our day, Shuyang! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

Dec. 20th, 2019

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MarkB Scotts Valley, CA

Customer service was excellent and our rep, Aaron, was patient with our questions. After we signed up, he shepherded us through the entire process.

4 years ago

Reply from Vivint Solar

Thanks for your review, Mark! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part! We hope you continue to enjoy the benefits of clean energy for many years.

Dec. 10th, 2019

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ScT Fallbrook, CA

It's all about the support service. With Vivint that mean foreign speaking staff that refuse to transfer customers to the USA . Highly untrained staff barely understand American English . We made three calls of over 30 minutes each after constant disconnects without one grain of assistance. In two hours we still had zero contact with a technical support person. Unless you have barrels of time and the patience of angels, don't use Vivint. Anyone can sell but service is the key. We are still on hold after three hours for after asking for simple support.

5 years ago

Reply from Vivint Solar

Thank you so much for letting us know. We are sorry this was your experience, we don't want you to feel frustrated! Please send us an email to with your address and this review so we can assist. Thank you!

Nov. 25th, 2019

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