SunPower: Read 5,302 User Reviews From Real Homeowners

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Verified Customer

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Jack

They have a really nice system and it works nicely

2 years ago Edited January 10, 2024

Reply from SunPower

We appreciate you sharing your installation experience with us, Jack. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Richard Klaus

The product is as good as it gets. The install went real smooth. Fast forward a year+ and it is looking like my system was undersized. I have contacted Sunpower by email on 2-3 occasions with NO response. My bills went from ~$8.00/mo. now I am receiving bills with the latest being $131.00! WHAT GIVES?

3 years ago Edited November 17, 2022

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Nov. 17th, 2022

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Richard Grand Terrace, CA

SunPower was very organized and efficient.

3 years ago

Reply from SunPower

Richard, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Nov. 16th, 2022

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Joanna Santee, CA

App function is useless. Unable to track usage

3 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Oct. 27th, 2022

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Linda Helmick Sun City, AZ

They save me money and that makes me happy.

3 years ago

Reply from SunPower

Thanks for helping us change how our world is powered! We'd love to see a screenshot of your recent production from the mySunPower app.

Oct. 20th, 2022

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Verified Customer

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Durai Glastonbury, CT

Efficient system and customer service quality.

3 years ago

Reply from SunPower

Durai, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Oct. 20th, 2022

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Verified Customer

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Gene Varela Las Cruces, NM

when I log in the data tells me that Solar is not generating power.

3 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Oct. 20th, 2022

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Verified Customer

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Don T Handel Rancho Mirage, CA

Nice product, the installer needs to be re trained and or needs a refresher

3 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Oct. 20th, 2022

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Verified Customer

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Tom Holmes San Carlos, CA

The product is still working without problems after 6 years

3 years ago

Reply from SunPower

We are so privileged to be able to read stories like yours. Thank you for the kind review and feedback. Please reach out to us if you need any assistance. We are just a call, message, or email away. Thank you for helping us change the way our world is powered.

Oct. 13th, 2022

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Denise North Dixon, IL

my bill per month isnt what it is suppose to be and ComEd is still charging me not happy with transition

3 years ago

Reply from SunPower

We are sorry to hear that you aren't satisfied with your transition. Please email us at customersuccess@sunpowercorp.com with your contact details when you have a moment. We will reach out to provide you with assistance and work towards a resolution.

Oct. 6th, 2022

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Verified Customer

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Darren Suen Elk Grove, CA

Efficient system - panels retain over 93% of solar energy

3 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Darren.

Sep. 9th, 2022

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Dan Slezak New Orleans, LA

My system is still not fully install 10 months after signing my contract and putting down my deposit.

3 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Sep. 9th, 2022

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Verified Customer

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Dennis McCarney

Hardware has been solid since day 1. The installer "Freedom Solar" has been stellar. When anyone asks me about my panels, I'm your best reference!

3 years ago Edited January 10, 2024

Reply from SunPower

Thank you for the feedback Dennis and we apologize for any inconveniences that may have occurred. Please send us a private message with your account details if you would like to discuss this further, we would be happy to help make any processes in the future run as smooth as possible. Thank you for helping us change the way our world is powered!

Aug. 25th, 2022

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Verified Customer

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Jesse Liebman Roxbury, CT

Good product, app could be more reliable

3 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Jesse Liebman. We are significantly improving the performance of our monitoring system to show your data faster. During this upgrade, real-time and historical data for your system may not be available. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 18th, 2022

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Wendy San Diego, CA

Picking SunPower came down to price and reputation

3 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Wendy. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 18th, 2022

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Sammy Isamu Yoshida Bakersfield, CA

poor customer service, application unreliability , not living up to promises or expectations

3 years ago

Reply from SunPower

Hi Sammy Isamu Yoshida, we are significantly improving the performance of our monitoring system to show your data faster. During this upgrade, real-time and historical data for your system may not be available. Your historical data will not be lost and your system is still producing power from the sun. Your data will be visible as soon as the upgrade is complete. We apologize for any inconvenience this may cause and can have an Executive Support Specialist reach out to confirm. Please reach out with your account and contact information to customersuccess@sunpowercorp.com , and we will reach out. We look forward to talking to you.

Aug. 11th, 2022

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Verified Customer

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Dana Battaglia Farmingdale, NY

The app works inconsistently and troubleshooting is not easy

3 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience with your app and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jun. 2nd, 2022

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John Tarbill Pflugerville, TX

Will not do there worranty work I have call several times to get them to look at the trouble

3 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

May. 26th, 2022

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Verified Customer

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David Lee Hercules, CA

Service has had multiple technical issues and will require an on site visit

3 years ago

Reply from SunPower

Hi, we're sorry for your experience. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

May. 12th, 2022

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Verified Customer

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Lisa J Olson Palm Desert, CA

Easy to work with. Good communcation in a timely manner.

3 years ago

Reply from SunPower

We are delighted to hear that, Lisa. Thank you for helping us change the way our world is powered!

Apr. 28th, 2022

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Crystal Lake Havasu City, AZ

Process went okay, it was a little slow for start up but installation was okay.

3 years ago

Reply from SunPower

We appreciate the feedback, Crystal. If you would like to discuss the process further we would be happy to speak with you about the delays. Send us a private message with your contact and account information and we will happily assign you a specialist. Thank you for helping us change the way our world is powered!

Apr. 20th, 2022

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John Davies Oakley, CA

The panels don't get much sun with a big house in the way power comes from the grid mostly

3 years ago

Reply from SunPower

Hi John, we apologize for the issues you are experiencing. We would like to look into this further and provide additional assistance. Please send us a private message with your contact details here on Best Company. Thank you for bringing this to our attention.

Feb. 9th, 2022

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Verified Customer

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Hugo H Tejeda Fulshear, TX

Good service the quality of the solar panels are very good.

3 years ago

Reply from SunPower

Thank you for the feedback and review, Hugo. We appreciate your help in changing the way our world is powered!

Feb. 1st, 2022

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Verified Customer

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Michael Ruffolo Harvard, IL

I am happy with the panels and the power they produce.

3 years ago

Reply from SunPower

Hi, we are overwhelmed with joy to see that you love your panels so far. We are glad to hear that you are receiving clean energy. Please reach out to us with any questions or concerns in the future. We'd be more than happy to assist you. Thank you for taking the time out to post a review.

Jan. 25th, 2022

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Verified Customer

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Phil M Glastonbury, CT

Good system but service call is lagging.

3 years ago

Reply from SunPower

Hi Phil, we appreciate the feedback and review. If there is anything further we can offer or help you with please send us a private message here and we will be more than happy to help. Thank you for helping us change the way our world is powered!

Dec. 7th, 2021

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Verified Customer

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John brough

rather disorganized on the office side. installation and sales were good.

4 years ago Edited January 10, 2024

Reply from SunPower

Hi, we are happy to see you satisfied with the system and installation process. Thanks for the kind words and congrats on going solar. Don't hesitate to contact us if there are any issues we can assist you with it.

Nov. 29th, 2021

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Verified Customer

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Albert Sanger, CA

Installed in a timely and work with my schedule

4 years ago

Reply from SunPower

We are so pleased to see how satisfied you are with the installation process, Albert. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Oct. 25th, 2021

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Verified Customer

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Anonymous Brooklyn, NY

The service was fast and I believe the company is reliable.

4 years ago

Reply from SunPower

Thank you so much for the review and feedback. We sincerely appreciate you helping us change the way our world is powered!

Dec. 7th, 2021

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Verified Customer

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Jean Schmidt Webster Fresno, CA

It was hooked up for two days a couple weeks ago and has not work since then very disappointed

4 years ago

Reply from SunPower

Hi Jean, We apologize for the experience you had. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Thank you.

Jul. 6th, 2021

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George Lossmann Woodstock, IL

Reliable, could use more panels doesn't cover me all year.

4 years ago

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Willis Wayne Denver, CO

Great service, reliable system that delivers as expected.

4 years ago

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Greg T. San Ramon, CA

Planning, installation and follow up were spot on.

4 years ago

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Stephen Taylor Auburn, CA

efficient and great warranty, great tracking production,

4 years ago

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Biju John East Meadow, NY

best service on time with quality products

4 years ago

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Richelle Meridian, ID

It was overall a good experience working with them.

4 years ago

Reply from SunPower

Hi Richelle, thank you for leaving a review! We are so glad to hear you enjoyed working with our team. Please reach out if you need anything in the future! - Samantha H., Blue Raven Solar

Mar. 2nd, 2021

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Charles Nelson Groveland, FL

Love the solar but not so much the monitoring system

4 years ago

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Stacey Higgins West Haven, CT

I love that my panels saves me so much money

4 years ago

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Stephen Hignight Woodland, CA

A real 2 and friendly company to deal with.

4 years ago

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ANURAG VERMA Schaumburg, IL

Their installation process was excellent

4 years ago

Reply from SunPower

Anurag, thank you for taking the time to leave a review. I am glad the installation went well. Let us know if you need anything in the future! - Abigail W., Blue Raven Solar

Jan. 26th, 2021

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Robert Scales Country Club Hills, IL

Quality, price, reliability, appearance and speed

4 years ago

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Donna Jordan Orem, UT

did not follow through with extended warranty as promised by rep.

4 years ago

Reply from SunPower

Hi Donna, our workmanship warranty is five years. I am sorry if the sales rep set false expectations. Looking at your account, it looks like we did offer an addendum to your warranty to stay true to what the sales rep said. If you have any questions, please email me at reviews@blueravensolar.com. Thanks, Abigail W., Blue Raven Solar

Jan. 20th, 2021

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Rick

They were informative and were able to prove there claims

5 years ago

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Maria Chavez

the sensor does not work and the thermostat turns off every so often

5 years ago

Reply from SunPower

Hi Maria, I would happy to address your concerns. Please email me at reviews@blueravensolar.com so I can locate your account. Thanks, Maddie E., BRS

Dec. 14th, 2020

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Ghassan Attar

Professional staff and seems to work quite well

5 years ago

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Marjorie M. Oshiro

Good Service & Professional Installation

5 years ago

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Michael Romedy

They supported the product after purchase.

5 years ago

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Jessica Perry

I don’t believe my system was sized properly as I am still paying significant electric bills.

5 years ago Edited January 10, 2024

Reply from SunPower

Hi Jessica, I just took a look at your system and it is producing at 95% of what we estimated. If you are having higher electricity bills than expected, it is most likely due to an increase in energy usage in your home. If you have any questions about this please give us a call. -Maddie E., Blue Raven Solar

Oct. 8th, 2020

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Jessica Kinsman

Very expensive and doesn't save us enough money to make it worth the price

5 years ago

Reply from SunPower

Hi Jessica, I am sorry to hear you are not experiencing the savings you expected. This is most likely due to an increase in energy usage. If you could email me at reviews@blueravensolar.com with your account details and recent bills, I will be able to address your concerns. Sincerely, Maddie E., Blue Raven Solar

Sep. 30th, 2020

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Jennifer White

It is a rip off, lies and lies. I end-up paying lots of money to two different companies.

5 years ago

Reply from SunPower

Hi Jennifer, I am sorry to hear you are not seeing the savings you expected. If you could email me at reviews@blueravensolar.com with your recent bills and account details, I would be happy to address your concerns. Thanks, Maddie E., Blue Raven Solar

Sep. 30th, 2020

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Conservative Penn Valley, CA

I wish the app was more real time rather than 2-3 hrs behind

5 years ago

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