SunPower: Read 5,302 User Reviews From Real Homeowners

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Craig Donat Nampa, ID

The sales and installation teams were very professional and helpful. We highly recommend Blue Raven Solar.

4 years ago

Reply from SunPower

Hi Chris, thank you for leaving a review! We are so glad to hear you enjoyed working with our team. Please reach out if you need anything in the future! - Samantha H., Blue Raven Solar

Feb. 26th, 2021

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Stephen Stefiuk Denver, CO

Everything still working great after two years. Performance as promised and am a very happy customer

4 years ago

Reply from SunPower

Hi Stephen, thank you for leaving a review! We are happy to hear you are still enjoying your system. Have a nice day! - Abigail W., Blue Raven Solar

Feb. 3rd, 2021

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W. Thompson Grand Junction, CO

I was never able to get to view the production online after 8 years. It took WEEKS to get repair parts when the system quit working. I only found out it quit by accident.

4 years ago

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Shawn Eggli Eagle, ID

The team is kind and professional, great with keeping me updated! All my questions answered. Amazing communication!

4 years ago

Reply from SunPower

Thank you for leaving a review, Shawn! We are glad to hear you enjoyed working with our team. Have a nice day! - Abigail W., Blue Raven Solar

Jan. 12th, 2021

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Annie Kelsey ,

This company took over 2 weeks to complete solar panels on my roof. They it did not communicate properly with me and we're late majority of the time I was told they're going to show up. Getting notices its complete yet still have a meter waiting to be installed.

5 years ago

Reply from SunPower

Hi Annie, I am sorry about the delays your project faced. Your feedback has been forwarded to management to ensure this type of miscommunication with scheduling does not happen again. Our system sends out a note of completion once the solar panels are installed on your roof. Because it is the responsibility of the utility company to install the net meter, Blue Raven categorizes the project as "complete". I am sorry for any confusion that may have caused. Please reach out to me at reviews@blueravensolar.com if you have any questions in the future. Sincerely, Maddie E., Blue Raven Solar

Dec. 3rd, 2020

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Sarah Jiang Covina, CA

Terrible customer service. Sunpower systems did not work since Augst and try to call them several times. They always say will take 7or 10 business days, but never reply to us. The teleology persons never call us. Do not choice this terrible company.

5 years ago

Reply from SunPower

Hi Sarah, I apologize for the lack of response from our technical support team. Please expect a callback from an Executive Service Specialist within the week to address your concerns and assist with the resolution of your open repair case.

Nov. 15th, 2020

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Roberta Stephenson Shingle Springs, CA

Mark was great with my solar problem and I highly recommend SunPower for Solar panels and other solar items.

5 years ago

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Kenia Solano Corona, CA

She's great! Edel helped me and our mutual client obtain docs. Wish other companies had someone as helpful as Edel!

5 years ago

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Marco G Nampa, ID

Very happy with this company product and service, they done a very professional job. Thanks Marco G

5 years ago

Reply from SunPower

Hi Marco, thanks leaving a review. We are thrilled you had a 5-star experience. Have a great day!- Maddie E., Blue Raven Solar

Jul. 8th, 2020

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Miguel Fretts Orlando, FL

Salesman, customer services and installers, have the answer to all my questions and concerns about the new system.

5 years ago

Reply from SunPower

HI Miguel, thanks for taking the time to review your experience with Blue Raven. We really appreciate your support at this time. Have a nice day!- Maddie E., Blue Raven Solar

Jul. 8th, 2020

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MVanbe000 Indianapolis, IN

Very easy process, always kept me informed in what was going on. Looking forward to being green with Blue!

5 years ago

Reply from SunPower

Hi M, thanks for taking the time to leave a review. We really appreciate your business and support at this time!- Maddie E., Blue Raven Solar

Jul. 7th, 2020

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NPI Port Saint Lucie, FL

1) automated tool didn't work - it works fine for other companies that use satellite images to check my roof for solar panels 2) when it already takes 2 days for someone to reply in what is called a "chat" should I dare and ask how long any response from the company will once they got my hard earned money?

5 years ago

Reply from SunPower

Hello, I'm sorry to hear that your expectations have not been met. Please send me direct message with your contact information, and I would be happy to help you with any questions or concerns you may have. We appreciate your business and value your feedback.

May. 21st, 2020

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Ariel Lindsey Salt Lake City, UT

The Salesmen and the install crew were professional. They answered every question and concern we had!

5 years ago

Reply from SunPower

Hi Ariel, thanks for reviewing your experience. We are thrilled to hear the install and process went smoothly. Have a great day!- Maddie E>, Blue Raven Solar

May. 13th, 2020

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kbest250 Raleigh, NC

From Sales to Installation service were on point. Sales answered any and all question. Installers were prompt and fast and professional. Great job!

5 years ago

Reply from SunPower

Hi, thanks for taking the time to leave a review. Enjoy your system and have a great day!- Maddie E., Blue Raven Solar

May. 13th, 2020

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Jerrod Davenport Durham, NC

The process went smoothly. They provided updates along the way. Megan T was great and the Eric lead the Install.

5 years ago

Reply from SunPower

HI Jerrod, thanks for reviewing Blue Raven Solar. We are happy to hear the install went well. Enjoy your new system and all the benefits of solar energy!

May. 12th, 2020

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Ivan Carmona Midvale, UT

Best solar company, their were clear, consistent and very very polite and profesional... Strong High recommend

5 years ago

Reply from SunPower

Hi Ivan, thanks for leaving a review. We are happy to hear you had a great experience. Please let us know if you ever need anything.- Maddie E., Blue Raven Solar

May. 8th, 2020

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Chad Knoth Denver, CO

Initial panel install date: Jan 7, 2020. Date solar went active: Not yet. Local power company (Xcel) came out 3 weeks ago and told me the electrical box was wired wrong. No one from Blue Raven has told me it is fixed, nor when the power company is supposed to come back out and turn it on.

5 years ago

Reply from SunPower

Hi Chad, I want to apologize for those delays in getting your utility inspection done. Someone is scheduled to come out today to finalize your utility work order. Your system is turned on and producing well so it should be be good to go after today. Please let us know if you need anything else. Have a nice day!- Maddie E. ,Blue Raven Solar

Apr. 6th, 2020

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Rhonda Penson Wadesboro, NC

The process of going solar has been great with Blue Raven. The installation was quick and looks great.

5 years ago

Reply from SunPower

Hi Rhonda, thanks for leaving a review. We are happy to hear you had a good experience. Enjoy your week!- Maddie E., Blue Raven Solar

Mar. 23rd, 2020

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Jerry Boise, ID

Excellant service and neatness of installation Installers were friendly and knowledgable Jerry Stewart

5 years ago

Reply from SunPower

Hi Jerry, thanks for leaving a review. We appreciate your business and hope you have a great day!- Maddie E., Blue Raven Solar

Mar. 18th, 2020

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jon earl Pahrump, NV

sunpower has not performed any maintenance as promised by the salesman , i am a 74year old disabled senior and have had their system for one year, and it has not perfoemed as promised. they have not been cleaned,and are creating a fire hazard on my roof . we were sold the cleaning,and bird stop if needed.

5 years ago

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nazntita@yahoo.com Goose Creek, SC

Bad news my solar was activated six months ago or so but my light bill still the same $331.00 and also it seams that my solar is not making enough power to compensate the power I used every night,I was promised by Evan D that my electric bill will be cut in half, So I need someone help me to find out the problem.

5 years ago

Reply from SunPower

Hi Nazario, I was able to look into your account and you are currently producing at 104% of what we estimated. There are several reasons why your panels may not be covering all your energy usage. Please email your utility bills to so we can assess them. If you have anymore questions please email me at . Regards, Maddie E. , Blue Raven Solar

Feb. 21st, 2020

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Sam Balaji Dublin, CA

I had a Sunpower 12 panel system installed in 2016. It was expected to generate 6000 kWh annually. Year 1 was 6500, year 2 was 3500 and year 3 was 2000. Several calls and emails later I am waiting on a technician who is only available in April almost 3 months after. Can someone from SunPower escalate this and help ?

5 years ago

Reply from SunPower

Hello Sam, I'm sorry to hear that your expectations have not been met. Please be expecting a call from a member of our executive specialist team. They will be able to help with your concerns.
We appreciate your business and value your feedback.

Feb. 20th, 2020

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Grant Myers Elgin, IL

These guys are great and knowledgeable from sales to install. Highly suggest them to install a system on your house.

5 years ago

Reply from SunPower

Hi Grant, thanks for leaving a review. We are so happy to hear the install went well. Have a great weekend!- Maddie E., Blue Raven Solar

Feb. 7th, 2020

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Ali mihci Chicago, IL

My solar installation is done yesterday. This huge job cmpleted perfectly by crew in 6 hours. They are great.

5 years ago

Reply from SunPower

Hi Ali, thanks for leaving a review. We are so glad you had a great install. Enjoy your week!-Maddie E. , Blue Raven Solar

Feb. 5th, 2020

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Keswick Homes Asheville, NC

Transparent and knowledgeable, no gimmicks, tier one product, honest competitive pricing No negatives

5 years ago

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DS Wendell, NC

Excellent customer relations! Very knowledgeable about whole process. No rush / no hurry during entire process

5 years ago

Reply from SunPower

Hi DS, thanks for leaving a review. We are so glad you had a good experience. Have a great week!- Maddie E., Blue Raven Solar

Jan. 14th, 2020

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TehFeng Fang Northridge, CA

Ever since my system was installed, I have lost connection for three times, nothing has changed in the house, WiFi, internet, IPTV and all. I tried to reach online chat and help hotline, and every time is unsuccessful. If I had a choice, I'd never even consider sunpower. What a hoax!

5 years ago

Reply from SunPower

Hello TehFeng Fang, I'm sorry to hear that your expectations have not been met. I'd like to look into this a little further. Please be expecting a call from an executive service specialist to discuss your concerns in detail. We appreciate your business and value your feedback. Thank you,

Jan. 10th, 2020

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MIKE ARSENEAULT Lafayette, CO

the buying process was easy I asked a lot of questions and got quick answers the system has done well

5 years ago

Reply from SunPower

Hi Mike, thanks for the review. We are glad the process was easy for you. Have a great week!- Maddie E., Blue Raven Solar

Jan. 6th, 2020

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Bruce Haynie Littleton, CO

Salesman was very knowledgeable, installers were on time and very professional. Would highly recommend them

5 years ago

Reply from SunPower

Hi Bruce, thanks for taking the time to leave a review. We appreciate your business. Have a great day!- Maddie E., Blue Raven Solar

Jan. 2nd, 2020

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Byron Burnham Jerome, ID

Good company to work with. System has not had any down time except for weather —- to be expected with solar.

5 years ago

Reply from SunPower

Hi Bryon, thanks for the review. Have a great day!- Maddie E., Blue Raven Solar

Jan. 2nd, 2020

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Rich Riverside, CA

I twice utilized SunPower’s online request for a solar system. They never contacted me. Poor service before I ever even was able to talk with them. Is this a sample of their company’s approach to customer service? Why would I even consider them as my solar company?

5 years ago

Reply from SunPower

Hello Bob, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Upon receipt, I will have an executive service specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback.

Dec. 30th, 2019

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Sharon J Jones Boise, ID

It has been easy process and communication has been friendl, helpful and easy. I would highly recommend Blue Raven!

5 years ago

Reply from SunPower

HI Sharon, thank for leaving a review. We appreciate your business. Have a great weekend!- Maddie E., Blue Raven Solar

Dec. 20th, 2019

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Jim Kastengren Boulder, CO

Very professional install. Did what they said they would and on time. Went out of their way to make things right.

5 years ago

Reply from SunPower

Hi Jim, thanks for the review. We appreciate your business!- Maddie E., Blue Raven Solar

Dec. 18th, 2019

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Kris Jones Brighton, CO

Great customer service / care. Really enjoyed the process and we are happy with the panels and their production.

5 years ago

Reply from SunPower

Hi Kris, we appreciate you taking the time to leave a review. Have a great week!- Maddie E., Blue Raven Solar

Dec. 18th, 2019

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Heather Lind Kuna, ID

They were friendly and easy to work with. They answered all our questions and at the time and as we had them.

5 years ago

Reply from SunPower

Hi Heather, thanks for the review. Let us know if you ever need anything!- Maddie E., Blue Raven Solar

Dec. 18th, 2019

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Miriam Salem, OR

Great communication and follow up! Made it so easy to finance and step by step guide through installation!

5 years ago

Reply from SunPower

Hi Miriam, thanks for leaving a review. Have a great weekend!- Maddie E., Blue Raven Solar

Dec. 13th, 2019

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S.D. Colorado Springs, CO

Great equipment and warranty! The sales, project manager and everyone made getting our solar system easy and fast.

5 years ago

Reply from SunPower

Thanks for leaving a review. We are glad you had a positive experience. Have a great day!- Maddie E., Blue Raven Solar

Dec. 12th, 2019

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Jose Antonio Gomez Ogden, UT

I am satisfied with both the sales and installation teams, it is great not to worry about the electricity bill.

6 years ago

Reply from SunPower

Hi Jose, thanks for taking the time to leave a review. Have a great day!- Maddie E. , Blue Raven Solar

Dec. 5th, 2019

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Shane F Garner, NC

The installation guys were great. Things sometimes move slow, but other than that it's been great. Still early yet to see on savings.

6 years ago

Reply from SunPower

Hi Shane, we appreciate you taking the time to leave a review. We are glad the install went great. Enjoy all the benefits of going solar with Blue Raven!- Maddie E. , Blue Raven Solar

Nov. 26th, 2019

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Spencer Morris (Logan) Riverton, UT

Was super was to have them come out-- saved a bunch of money and now haven't payed a power bill in years

6 years ago

Reply from SunPower

Hi Spencer, thanks for leaving a review. We are so glad you have saved money going solar with Blue Raven. Have a great week!- Maddie E. , Blue Raven Solar

Nov. 19th, 2019

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Bruce Kirtley Scottsdale, AZ

It is a waste to choose this company and their sales people. The rep came to our house and said he was quoting a larger system then we would need. Apparently, he can't do math based on our electric bills because our lease and electric is about the same as before. Very minimal savings.

6 years ago

Reply from SunPower

Hello Bob, I'm sorry to hear that your expectations have not been met. I have reviewed your account. Per your account, you have been in contact with Michael Nagel. It is our understand that he has reached out to you and you discussed your system production in detail. Please feel free to contact him directly if you have any additional questions. We appreciate your business and truly value your feedback.

Nov. 21st, 2019

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Ramon Mendoza Cornelius, OR

It was great having Blue Raven Solar install my solar panels that was a good investment is saving me money.........

6 years ago

Reply from SunPower

Hi Ramon, thanks for the review. Enjoy your saving from going solar with Blue Raven!- Maddie E. , Blue Raven Solar

Nov. 19th, 2019

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Larry Becker Aurora, IL

I never got to see any product or talk to an installer. After setting up a consultation, they called back a few days later and said we were not good candidates for solar, even though my roof has is sunny all day. I am frustrated that I can’t even get someone out here to tell me why or explain what they think the problem is

6 years ago

Reply from SunPower

Hello Mr. Becker, I'm understand your frustration. The determination on what makes a good candidate for solar is based on several factors. Factors like Shading from trees or other obstructions, or the amount of daylight time in your area. Each of our authorized dealer creates their own form of determination. It appears that you were working with Certasun LLC. SunPower is not involved with their determination process and has no visibility to that information. I would advise that you contact your sales representative for more details.
Please send me a private message is you have any further questions. We truly appreciate your business. Thank you.

Oct. 18th, 2019

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Richard A. Jimison

No one contacted us. If we do not recognize a phone no., we hang up. If someone contacted us they left no message. What phone number was used to call us? Are you able to let us know what phone number we should expect to hear from? Thank you for your attention to this matter.

6 years ago

Reply from SunPower

Hello Mr. Jimison, I understand it can be frustrating if you don't know who exactly is reaching out to you. I would like to help but I am not seeing an open case where SunPower should be contacting to you. Can you please send me a private message with some additional details about the situation? I would be happy to help in any way I can. I look forward to hearing from you .

Oct. 15th, 2019

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Mauricio Lake in the Hills, IL

Panels are good. Terrible service from the installers and customer service. Installers very disrespectful, they caused some damaged to my house and tried to hide it. I had to call customers service and took them 3 weeks to reply to me with a sound answer. very bad experience!

6 years ago

Reply from SunPower

Hey Mauricio,

We're really sorry that there was some damage to your home. Obviously, and as has been explained over the phone, this is an issue that we are more than willing to fix. The repairs should be all finished on Monday 10/14/19. As for us trying to hide the damage or delaying the service, we apologize for any miscommunication. Our Inspections manager gave you a call to explain what we were going to do moving forward, but apparently things weren't clear enough. We're sorry for your experience and we look forward to you seeing the savings from your new system!

Best,
Evan H

Oct. 11th, 2019

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Matthew Nelson Farmington, UT

Super happy with my experience from the sales rep, back office and install. My solar looks great and works great!

6 years ago

Reply from SunPower

Hi Matthew, we are thrilled you had a good experience. Have a great day! - Maddie E. , Blue Raven Solar

Oct. 17th, 2019

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Marie Salt Lake City, UT

I love the way they were fast and efficient, the work was quick, the people friendly and the paperwork was easy to understand

6 years ago

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Benjamin Burnett Plainville, CT

Excellent service from point of sale though the installation. Very professional crew and beautiful installation.

6 years ago

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edna gonzalez Bound Brook, NJ

This is the worst solar company, promising our bill would be almost to nothing from the electric company and its not, I'm pay the same or more with the solar panel. Company doesn't honor the contract, neither did they put the correct amount to sustain the usage. Do not use them at all.

6 years ago Edited September 14, 2021

Reply from SunPower

Hello Mrs Gonzalez, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Aug. 1st, 2019

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Monique Dixon, CA

Arrived on time and explained how to use system thoroughly along with providing great customer service.

6 years ago

Reply from SunPower

Congrats on going solar Monique!

Aug. 5th, 2019

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