SunPower: Read 5,302 User Reviews From Real Homeowners

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Verified Customer

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Sheila

Because they are amazing, straight forward and honest.

6 years ago

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Patti Fromang Durham, CA

Dependable honest in time fair price great customer service

6 years ago

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Rwest Wheatland, CA

Best product, best installation, best people, best warranty

6 years ago

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Jim Polder Newcastle, CA

Would have been a 5, but supplies were delayed without good communication.

6 years ago

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Verified Customer

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Robert Lincoln, CA

SunPower has exceeded my expectation as a solar panel.

6 years ago

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Verified Customer

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Mark Atwater, CA

Customer service and competitive pricing on solar

6 years ago

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Dennis Daly Sausalito, CA

Clean install, quality of panels, and warranty

6 years ago

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Lynn McGonagill Fremont, CA

Really quality PB panels with an awesome warranty.

6 years ago

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Happy Customer Grimes, CA

Excellent service and product; happy with results.

6 years ago

Reply from SunPower

Thank you!

Aug. 5th, 2019

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Verified Customer

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Jensen Chapman

All around great experience from start to finish

6 years ago

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Joseph El Cerrito, CA

Top quality product, great sales and installation support.

6 years ago

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M Schwartz

Great communication did job on time and product performing as described

6 years ago

Reply from SunPower

Thank you for choosing SunPower!

Mar. 1st, 2019

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Verified Customer

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Justin Orban

All of our contacts and service have been excellent

6 years ago

Reply from SunPower

Thank you Justin!

Mar. 1st, 2019

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Verified Customer

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WENDY LYERLA

Good service, the panels seem to be doing their job

6 years ago

Reply from SunPower

Thank you Wendy. Your SunPower monitoring app should give you all the information you need to ensure the panels are performing as expected.

Feb. 6th, 2019

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Verified Customer

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Mike S.

They have the best contractor (Ambrose).

6 years ago

Reply from SunPower

Thanks, Mike!

Feb. 6th, 2019

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Verified Customer

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P. Smith

Reviews on line and 25 year warrant on the panels

6 years ago

Reply from SunPower

Thank you!

Feb. 6th, 2019

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Verified Customer

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Anonymous

Fast, reliable, & most effecient panels.

6 years ago

Reply from SunPower

Thanks! Yes, our panels have a world record efficiency of 22 percent or higher.

Feb. 6th, 2019

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Verified Customer

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Beth

The employees are very prompt and clean.

6 years ago

Reply from SunPower

Thank you, Beth!

Feb. 6th, 2019

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Verified Customer

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Ron West Sacramento, CA

High-quality panels and integrated mounting hardware

6 years ago

Reply from SunPower

Thank you for choosing SunPower, Ron.

Feb. 6th, 2019

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Verified Customer

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Dave Visalia, CA

great product, doing what its supposed to do

6 years ago

Reply from SunPower

Thanks, Dave.

Feb. 6th, 2019

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Verified Customer

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Mike H. San Diego, CA

Best technology at a fair price. Zero hassles

6 years ago

Reply from SunPower

Glad to hear you're satisfied, Mike!

Feb. 6th, 2019

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Verified Customer

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Ed Earl San Diego, CA

system works fine & produces the energy stated in the guarantee

6 years ago

Reply from SunPower

Thanks, Ed!

Dec. 19th, 2018

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Verified Customer

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don friend

out performed expectations, no trouble entering 5th year

6 years ago

Reply from SunPower

That's great to hear, Don!

Dec. 19th, 2018

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Verified Customer

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kamaaina Honolulu, HI

better grade panels uninterrupted by shaddows

6 years ago

Reply from SunPower

Thanks for the review!

Dec. 12th, 2018

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Verified Customer

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Don Phoenix, AZ

My SunPower solar panels have been flawless since 2014.

6 years ago

Reply from SunPower

That's great to hear, Don. With our 25-year Power and Performance Warranty, you have many more years of clean energy to come.

Dec. 12th, 2018

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Cat Huss

They never told us that when we need power such as after hurricane it’s automatically turned off. SUNPOWER doesn’t work without the Internet. save your money buy a whole house Generac. at least then when you need power, you have it. all we have now is an $81,000 bill

1 year ago

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Rehman Javed

I got Sunpower solor system in my home two years ago and now my roof is leaking under their panels and I called them since last two weeks and they are not responding me and I m very frustrating right now. Bad customer service. I m really gave ur right reviews no one go with them after installation they will not listen u.

1 year ago

Reply from SunPower

We are sorry to read that your expectations have not been met and want to help. Your review has been submitted to your open case and you can expect follow up from your case manager in the next 24 business hours. Thank you for bringing this to our attention and we look forward to talking to you soon.

Aug. 5th, 2024

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Rachelle Schwartzman

Initially we had no trouble with the company . That changed drastically when we needed the panels reinstalled after a new roof. It's been months now and they're still sitting in our garage. Every time we call, we get someone in the Philippines. Very frustrating to say the least. It's costing us a bunch of money now

1 year ago

Reply from SunPower

Rachelle, we apologize for any inconvenience and have submitted your open case to our Escalations Team for investigation and follow-up. We appreciate your feedback and want to help resolve your current reinstallation case. We look forward to talking to you soon.

Jul. 1st, 2024

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Robert Loya

I have had this product for 10 years and it still does not work as advertised. There is no support for this product. They put the panels in the shadow of a tree, broke tiles on my roof that cased leaks in my ceilings. Make sure you read every detail of the contract. They do not cover the installation for the life of the lease.

1 year ago

Reply from SunPower

Robert, we're sorry to read that you are having issues with your system. We'd like to look into the concerns you raise in your review and have an Escalations Specialist reach out to assist you. At your earliest convenience please send us a private message with your account and contact information. We want to restore your faith in SunPower and appreciate you bringing this to our attention. We look forward to talking to you soon.

Jul. 1st, 2024

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Scott Thordarson

Actually 0 stars! Sunpower customer service SUCKS! Defective panels 2 days after installation, so far it’s been 50 days and they have no idea when it will be repaired or replaced. They also failed during the permitting process and it took them an additional month to get the standard approvals from the county. STAY AWAY!!!

1 year ago

Reply from SunPower

Scott, we would like to restore your faith in SunPower and apologize for any inconveniences surrounding your recent installation. Your open case has been submitted to our Escalations Team for further investigation and follow-up. They will be contacting you in the next 24 business hours regarding your case. We appreciate you bringing this to our attention and look forward to talking to you soon.

Jun. 25th, 2024

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Greg Stroup

This company has the worst customer service I have ever experienced.just got off the phone with a manager and the manager hung up on me because I hurt his feelings.avoid this company and read your contract very carefully and do not believe what they say. It would be in your best interest to turn this company away.

1 year ago

Reply from SunPower

Hi Greg we are sorry to read we have yet to meet your expectations. If you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Jun. 5th, 2024

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Kevin Palm

If you want a company that answers your calls or emails, don't work with these guys. Takes 3 weeks to get a response for simple questions. They told me at the beginning of the process that it would take 90 days to install our system and get it turned on. 6 months later it is still not functional and they won't answer my calls.

1 year ago

Reply from SunPower

Kevin, we're sorry to read your sentiments and appreciate you bringing this to our attention. We understand your frustrations and want to restore your faith in SunPower. We have reached out to your project coordination team in order to escalate this matter and you should be receiving an update shortly. We sincerely appreciate your feedback and look forward to talking to you soon.

Apr. 19th, 2024

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AJ Surprise, AZ

Absolutely the worst customer service I’ve dealt with - apologies like crazy but no performance - in a month from now it’ll have been 1/2 a year without power and no word on when it’ll be fixed. All I’m left with is major regrets for my Sunpower contract. Buyers beware!

1 year ago

Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Mar. 6th, 2024

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Alex Scharf

My solar monitoring system went out last summer. Sunpower has been “trying to locate a tech” to assign to fix. I’ve yet to have one tech assigned to diagnose the issue. Customer service for this company is dog sh-t at best.

1 year ago

Reply from SunPower

Alex, we're sorry to read you are experiencing issues with your case and want to help. Your open case has been submitted to our escalations team for investigation and follow-up and you can expect an update in the next 24 business hours. Thank you for bringing this to our attention and we look forward to talking to you soon.

Feb. 1st, 2024

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Travis Bassett Seattle, WA

From start to finish this process was simple, affordable and the communication/customer service was incredible.

1 year ago

Reply from SunPower

Hey Travis, thanks for taking the time to review Blue Raven Solar! We love hearing that making the transition to solar energy was smooth and communicative. If you have any questions in the future, don't hesitate to reach out! -Brenden B.

Jan. 18th, 2024

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Edgar Rodriguez Washington, DC

Worse experience EVER!!! I got this solar panels with the promise of saving money and only having to pay sunpower for supplier, I been paying for months to sunpower and “ Eversource CT electric providers” so disappointed, I got this solar panels company for my two house, I DEFINITELY DONT RECOMMEND THIS COMPANY,

1 year ago

Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Jan. 11th, 2024

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Lyndsey Higa Waianae, HI

The system and service is a scam. Promises are made but not produced. Terrible time getting in touch with the right person. All their personnel give contradictory information. They don't meet the terms of their own contract. No one responds to a complaint.

1 year ago

Reply from SunPower

We're sorry to hear that your expectations are not being met and see you have an open case with us. Please expect your Escalation Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and thank you for bringing this to our attention.

Jan. 10th, 2024

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Jim H Tulare, CA

Called with same issue every 60 days for over a year. Called and spoke with 4 reps today. They gave me number to their contractor. Contractor advised me to call sunpower again and ask for a supervisor. After being on hold 28 minutes the rep advised me supervisor would not speak with me. Help!

1 year ago

Reply from SunPower

Hi, we are sorry for the inconvenience. If you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Dec. 12th, 2023

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Smiles Ofpatrick

Great customer service; had some initial issues with the system but they kept at it until I was where I needed to be.

2 years ago

Reply from SunPower

Hey Patrick! Thanks so much for taking the time to leave us a review! We are happy to hear that we were able to work through your initial issues to provide a high-quality product! If you have any questions in the future, don't hesitate to reach out! -Brenden B.

Oct. 24th, 2023

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Suzy Stern

Customer service is great UNTIL installation. They are then difficult. Hard to get firm information from representatives. Too busy selling to follow up perhaps.

2 years ago

Reply from SunPower

Suzy, we're sorry to hear you are having a hard time receiving follow-up. Please send us a private message here with your account details as well as a brief description of your issue and we will happily have a specialist reach out to assist you. Thank you for bringing this to our attention.

Sep. 27th, 2023

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Steven Fourby Walnut Creek, CA

Good product. Installation was first rate. App is ok on information but could be improved on stability and granularity.

2 years ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Jul. 26th, 2023

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Jerry Guffey Chicago, IL

Generating more electricity than expected! Smooth process from start to finish. Excellent communication!

2 years ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jul. 26th, 2023

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jen fox-venti Sarasota, FL

Good customer service. Everything went smoothly, although quite a long wait of a few months for panels to be installed.

2 years ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Jul. 26th, 2023

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Paul Palm Desert, CA

Great system. The customer service and installation were great. Significant decrease in electric bills

2 years ago

Reply from SunPower

Paul, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jul. 26th, 2023

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Elvis Rocks Safety Harbor, FL

The installation was well organized and professional. My electrical box was outdated and was replaced to a newer one.

2 years ago

Reply from SunPower

Elvis, your review and feedback is greatly appreciated. We're glad to read that you had an exceptional installation experience. Thank you for helping us change the way our world is powered!

Jul. 24th, 2023

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Jerry Galena, IL

Everything is much better now The beginning wasn’t great but since the install it’s gotten better

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jul. 19th, 2023

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Donna Stamford, CT

Good solar company and everyone involved was very efficient and pleasant in the jobs they were required to do.

2 years ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jul. 14th, 2023

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Patricia Fresno, CA

I so appreciated the way I was informed at every step of the process of having my solar panels installed.

2 years ago

Reply from SunPower

Patricia we are happy to read your satisfaction with our team and panels. Thank you for helping us change the way our world is powered!

Jun. 16th, 2023

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Scott Cheshire, CT

I liked that the whole process of getting SunPower installed was easy and everything was explain on how it works.

2 years ago

Reply from SunPower

We are delighted to hear of your satisfaction! It is always a goal to see clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Jun. 14th, 2023

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Louis Sell Brooklyn, NY

Support is horrible. My system has 9 out of 20 panels not producing. I had to call and let them know instead of them proactively fixing. It is now a week later and they are still trying to fix the issue remotely instead of setting up a site visit.

2 years ago

Reply from SunPower

Louis, we apologize for any inconvenience and thank you for bringing this to our attention. We would like to assist you by further investigating your issue. We have located your account and open case and will have an Executive Support Specialist follow-up. We appreciate your feedback and look forward to talking to you soon.

Jun. 7th, 2023

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