SunPower Reviews

No problem with my system. Things are working fine since the installation. The staff is courteous and responsive whenever I need them. Response time was immediate and I feel satisfied.

Long process but they kept me updated throughout the entire process. The install went well. We had 1 hiccup and they made sure to rectify it. Very professional. I am very pleased with SunPower.

The agent took the time to help me with my solar system. He answer all questions. The solar team put up the panels, kept checking with me to see ,if service was going good. I would use blue Raven again. One happy customer.

When our panels were working everything was fine. However when our inverter went down in August 2022, it went down hill. We realized in Sept 2022 that the inverter was not working, they sent out a contractor to inspect the inverter and realized it was out. Initially they were going to replace the inverter but do to lack of supply they determined it would be easier to remove the inverter and replace the parts which they took in Nov 2022. It is now March 2023 and there is still no inverter on my house, the panels are just a decoration on my roof and my electricity bill is getting higher & higher. My true up will probably end up being 10k this year.

The solar panels installed are performing great with no problems. The service technicians were very professional and had the system up and run within the timeline I was told.

Excellent Service. One of my Solar boxes went out and they were very prompt in replacing it and getting me back on track. They also reimbursed me for the time my solar wasn't producing.

SunPower was professional and I always felt in good hands with their service. SunPower customer support was always there to answer all my questions. My family feels we made a great choice to choose SunPower.

On contract over 6 months with SunPower for Solar & Battery installation since July 12, 2022. Elected to cancel purchase agreement January 25, 2023, due to non-performance. During purchasing process in July 2022, I was assured that panels would be available. The process began with Site Inspection (7/21/22) Design/Permitting (8/18/22), HOA (8/25/22) & NV Energy Incentive (11/17/22) approvals all being completed. Then on 11/9/22 was advised that panels would not be available until Q1 of 2023. Final straw (1/13/23) was when SunPower Ops Team said delivery to Las Vegas, NV was now unfirmed for any specific date. Have since selected a local Solar company with proven delivery performance in Southern Nevada. Be aware of false promises from SunPower sales managers.

I like the fact that the panels were assembled here and have a long warranty. Their inst all was efficient and they helped me interact with PG&E. Panels have worked flawlessly for 4 years, and my bills are about $65 per year !

Ronald B It has been almost 5 months since our panels were installed and we were told that we are going to get a check for a $1000.00 we are still waiting for the check. Our electric bill is still over $200 and we are paying the finance company over $150. Before the solar panels I was paying the electric company over $200. Right now I am paying almost $400 between ADT and the power company. I was told by the ADT solar Rep. that my electric bill would be about $50.

We had the system installed in August 2022. Had asked to see another installation in the area, they said they couldn't do that. Install was excellent. 14 panels and battery backup. After a couple of days we realized the battery system was extremely noisy, It is in our garage and makes it unpleasant to be in the garage working for more than 10 minutes. Complained to Sunpower, a month later they sent two techs to check it out. Yes, it is noisier than normal. Their only suggestion is to move the battery and inverter to the outside which would be near my neighbor's bedroom window. We cannot do that, have asked them to quiet the system down, or remove it. It is now November and are no longer responding to our e-mails.

This company is a total lie. Worst communication! Don’t believe this site’s rating. SunPower has good ratings because they don’t have anywhere for customers to leave ratings. They ignore you after install even if your system hasn’t been turned on. They do not reply to calls or complaints. I have filed now with Better business bureau and the solar commission. This company uses smoke and mirror to get your money but doesn’t do anything after that. STAY AWAY FROM THESE SCAMMERS! I Have had our solar installed for two whole months and it’s not active. I have called 5-6 times and also filed complaints to the company-NADA. Be warned, they only want to suck you into a financial obligation and take your money. They don’t give a red cent about your system functioning!

The panel efficiency on paper is better than the other companies we received. That's where the pros end the rest of this review will be cons. they installed our system in February it did not start producing solar power till the last 3 days of March. It a function of inspections. On July 21 the system went down. SunPower did not notify us. According to them they should remotely monitor our system and let us know if anything is wrong, they didn't. We caught it in August when we received our electric bill and noticed the jump. We started contacting Sunpower It took them over a month to get back to us. At that time they notified us it would cost $300.00 to send a technician out. I was not happy this system hasn't even been installed for 6 month we spent over $25K and they want to charge me to check the system. I agreed to the fee and asked for the next available date. to my surprise they don't service the units they sell. they have a third party company that I now had to wait to call me to schedule my visit. I waited 4 days never got a phone call. I called sunpower back they gave me there service provider phone number and i had to call them myself. They scheduled me out for Oct 7th. To recap we called them in Aug 11th to inform them that the system wasn't working (they didn't catch that we did), and the service appointment is for Oct 7th(2 months later). Hopefully that day they fix it. If i could go back on this agreement and go with a different provider I will in a heart beat. SUNPOWER DOES NOT CARE ABOUT THEIR CUSTOMERS!!! they only care about the sale and payment.

I will give them a four-star review, based on our conversations so far. I have a tree that shades about 20% of my roof in the winter time, and they want me to cut down the tree prior to getting a quote. This seems a little silly to me. What if I cut the tree down and then don't like the quote?

The worst thing about sunpower is there long waits for service then never stocking any parts, having to wait for the parts then wait again to get their defective part replaced. I have had them for 5years and the system has only worked properly for less than 3months. It has taken over 3visits and almost 4years to get the monitoring system working. If something goes wrong with system they do not monitor and let customers know. They expect the customer to check weekly. Furthermore the lease is pretty bad at the end of 20years homeowner owns nothing. With other companies like Vivant at least after 20years the home owner owns the system free and clear. I did not start the lease I purchased a house with Sunpower 2years old.

Outstanding scheduling and communication at each stage; very knowledgeable techs and installers; when there was an issue everyone was very responsive and the situation was quickly addressed.

SunPower makes saving money and saving the planet so easy. The employees did a great job explaining how my solar system for house works. I've saved so much money on electricity!

I had the first meeting in May of 2021 with the sales agent and the contract was signed then. We are in Oct now and still no solar electricity yet. There is a lack of management, planning... no supervisor ever contacts and update you about what is next. I have to call and text or email "too many times" to have my project rolling. I am so nervous even after this project is done, how the customer service would be in case of repair or any technical issues. If I go back, I would not choose them and I do not recommend them to anyone. They also increased the cost of my project by 9k. Their excuse was the city decides to instal the panel in a different place. We all know most contractors the trick or first proposed price and the real pricing. They first offer a reasonable price but then later on they pretend that it is out of their hand. A professional company would sent a professional person to assess and evaluate, estimate the price by knowing the setting and where and how the box should be installed. Even as a doctor myself, I have learned now that the electrical box has to be located closest to the city electrical pole. How did they not know it before they gave me the price other than it was only a trick to signed me up as a customer. I do not recommend this company, and I am very nervous about the future of their customer service. The worst part is there is no one that you can talk to....

Putting in the system was painless, the process for setting up the contract was OK. The installation went fine. System looked great at the time. Over a period of a 18 months... I have a dead panel and Blueraven responds that we will have someone come out and correct that next week. OK... Nobody shows up. So I send emails and call and the next person acts like this is the first time someone is calling them. Someone will be out next week. NO SHOW!!!!! 3 Months later the guy shows up, put a different type panel on my roof than what I purchased and..... nothing. I call back and they say it takes a couple of days. A week later...I call back and they will send a tech out. No tech shows up. Ever. The panel is dead to this day. After installation support has been horrible. Over the last 90 days.... Last week I called in help because the whole system is offline and they tell me someone will be there "Tomorrow". No show. I call back and they tell me someone came out and let me look at the notes. I tell the guy, I have camera's around my property and nobody entered it. He then changes his toon and says someone will be out in 2 days. The guy shows up and literally reboots my system. Something I have done 8 times in the time they took to show up. He can't climb on my roof so what he does could have been done over the phone with me as remote hands. He says they will have to send out a tech.....3 week go by and no tech. Call BlueRaven and they tell me, "The ticket was closed after the onsite tech fixed the issue." The onsite guy has told me that he CANNOT fix the issue and another tech should come out. I asked why they didn't contact me when the system went offline because their sales guy said that they would. That they would know before I do. Their tech team tells me that they could not possibly monitor all the solar systems they have installed. He says this to a guy that literally monitors and manages Hundreds of Thousands of computer systems. At the beginning of this process I was happy with them. At this time, they will get no recommendations from me and I will be sure to tell everyone I know....do not use BlueRaven. If I could return this entire system and get my money back, I would. P.S. I reached out to Enphase, the manufacturer for another certified installer, and had a third party come out. They found and fixed the issue. BlueRaven....crickets.

When it works we save $$$ unfortunately it doesn't seem to work when we need it the most during our Arizona summers... The first summer in AZ with it the inverter broke and of course we didn't know until a $600+ bill from aps came (on top of the $127 we pay Sunpower). It takes them days to send someone out to inspect the unit, then another few weeks to get the inverter, then to get someone out to replace the inverter... Let's just say we had 3-4 months of $600+ bills in 2020, which would be normal if we weren't paying for solar but we are. After multiple attempts to get them to make things right, they finally reimbursed us the monthly $127 during those months that we weren't using Sunpower due to the broken inverter. Once the inverter was replaced things seemed to be going amazingly. We were receiving the minimum $20 aps bill that we expected as well as paying our monthly $127 to Sunpower. Until July 2021 (AZ summers have been in the 100 degrees plus for 2 months now) suddenly our bill jumped to 500+ Customer service can be helpful but are limited to what they can do by their company, the company has no urgency on seeing what the problem is... it is up to you to try to understand yourself. Let's just say we don't know why our bill is so high and has been the past 3 months, but it's a waste of time to call and try to get answers. Bottom line if it works it's great, if it doesn't it's not likely you'll receive much assistance in finding out the reason. Side note, if an inverter breaks they cover the inverter cost as we leased it, but there is no compensation otherwise. We just have to be prepared for a $600 aps bill anytime.

Just heard from SunPower that they will not be able to send out a tech until Sept 9, 2021, as one of my two inverters is not working. Thus, my panels are generating about half the power designed for. It is ARIZONA and 110 degrees! I have had the system for eight years without any heartache. Something is wrong when a company can't service it's leased products in a timely fashion. Six weeks down time is unrealistic. If there service department is that overworked, then for crying out loud hire more people. Now I am glad I decided not to get involved in their battery storage as one can only imagine how long it would take to service that. I am not a happy customer.

Very professional and efficient. Taylor was great, installers were very professional. From start through turning the system on I could not have been more pleased by their focus on the customer.

Sunpower has been outstanding for me so far I have a cabin way up in the woods and if it wasn’t for sun power I wouldn’t have electric or heat to stay warm. It’s by far the best investment I’ve made in along time..