SunPower: Read 5,302 User Reviews From Real Homeowners

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Jim Carlsbad, CA

Easy contract process. Fast, efficient installation. Great performance, ie production exceeds estimates.

5 years ago

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MB San Jose, CA

Panels are working well -- and when I had a question on monitoring, I received a call back within an hour

5 years ago

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Alain Yotnegparian

Excellent high performance panels.They perform better then the other manufacturers i am familiar with.

5 years ago

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LarryI

Solar panels work very well, but the monitoring system needs some work. Not getting correct reading from consumption meter.

5 years ago

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JimHry

the product is working well at this time.the system was just connected to on energy provide in Feb. of 2020

5 years ago

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Dave

Clearly the most qualified technicians and sales rep with the very best product among all the competition

5 years ago

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Chuck

SunPower has the best technical solution that is integrated with comprehensive manufacturer warranty and support.

5 years ago

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DSJ

Thoroughness, ease of working with. Staff goes extra mile to be sure all is correct. Promptly addressed minor issue.

5 years ago

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A Happy Customer

They Installed everything in a Fine Maner and no debris where left on my property when they finished

5 years ago

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RHot

Performance of the panels are good and a received defective microinverter notification and replacement.

5 years ago

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Anonymous Warrenton, NC

Always there when you need them. They system is top notch. Energy bill has gone down significantly!!!

5 years ago

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Joseph

The best panels from the best company, the installers from Ambrose were very professional throughout the process.

5 years ago

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Jason

Sunpower has an awesome product and excellent customer service. Highly recommend Esmay Electric for installation.

5 years ago

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Mike Strong

They truly care about the customer and providing the absolute best service. Not to mention their honesty.

5 years ago

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Rich C

Solar installation has a lot of steps, and SunPower did a really professional job navigating us through the process.

5 years ago

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Bob

Great products and work great. Output is fantastic. I haven't paid a electric bill for over a year.

5 years ago

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Galen Workman

Equipment seems to work well and they are recommended by installers we trust. Their app to track production is weak and needs improvement.

5 years ago

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Joe Gattie

Customer service and their product follow through and follow up. The price was good as well as the financing.

5 years ago

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Pete Capra

Quality of work in regards to appearance on roof to the clean install using the breaker panel for monitoring

5 years ago

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Steve M.

Great product great service, I had a problem with the panels and they were out and had it fixed within three days

5 years ago

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Lisa McNeil

Cgreat customer service, outstanding response time...my solar project was completed Way Ahead of time promised!

5 years ago

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Derrick Nedzel

System has worked flawlessly, company's customer service has been very responsive when I have had questions.

5 years ago Edited September 14, 2021

Reply from SunPower

Hi Derrick, thanks for leaving a review. We are thrilled to hear your install went well. Have a great weekend!- Maddie E., Blue Raven Solar

Jan. 2nd, 2020

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DON

good product and great service did what they said and followed thru that the whole experience was good

6 years ago

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Richard Los Banos, CA

Panels seem to work good, the app for the phone doesn't work to good. One day it works and other day nothing.

6 years ago

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rt in San Antonio

Installer was very proffessional, panels are top quality and high efficiency, and warrantee excellent.

6 years ago

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Thomas Edison San Clemente, CA

nobody perfect a couple minor glitches getting together with JCPL about connecting service should by now know all the gigs frim electric co.

6 years ago

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Pam Seng Fresno, CA

Because they are good with no problems. Always keep us informed about things to come. Enjoy working with them.

6 years ago

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Scott Ridout Placerville, CA

Professional and courteous only issue we had was during installation my wife's flowers were trampled. It was resolved

6 years ago

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Steve from Weston Connecticut

Industry leading technology, efficiency, and warranty. Beautifully designed panels. Excellent install crew.

6 years ago

Reply from SunPower

Thanks, Steve! Glad you appreciate our attractive panels :)

Mar. 1st, 2019

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energy concepts in Fresno Ca.

after all my research their design with the micro inverters is superior to the other panels on the market

6 years ago

Reply from SunPower

Thank you for choosing SunPower.

Feb. 6th, 2019

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Tom Santa Barbara, CA

They installed the panels incorrectly and it lead to some flooding in our attic. Our plumber showed what happened but they denied everything. Part of our contract calls for them to wash the panels at least once a year. They've never done it since installation.

6 years ago

Reply from SunPower

Hello Tom,
Would you mind sending me a private message with your contact information? I would like to look into this further for you and provide as much assistance as we can to get your issues addressed.

Jan. 18th, 2019

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s h roe Hamilton, NY

Panel system works well; hard to understand their home office agents. I rate their local contractor, ETM Solar as superb.

6 years ago

Reply from SunPower

Thank you!

Dec. 19th, 2018

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Paul La Quinta, CA

Met all my expectations for a solar system. The system has performed perfectly for the last 5 years.

6 years ago

Reply from SunPower

Thank you, Paul!

Dec. 12th, 2018

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Omar Marshall

I liked the installation process that Sunpower has. The techs were very professional and came on time to do the installation. They were very very helpful during this time. They would constantly contact me making sure I was still interested. After installation, a totally different story. I had to turn the switches on myself. I've been trying for over 2 months to get someone out to come take a look at the system to ensure that light company is getting my solar production because my light bill is higher than ever. I've been living at my home since 2008 and my light bill has never reached $200 in the summer. However, since solar installation, my light bill has bee steady increasing. The most recent was $215 from the light company and $97 for solar payment. That is over $300. Wow! Last year I was using 1200-1300 Kwh per power company. This year the same, plus what my solar has been producing. Meaning in using over 2000 Kwh. Makes no sense to me, but it has yet to be resolved because Sunpower keeps promising to send someone out. It has yet to happen and no one returns my calls to so call set up an appointment. I'm very disappointed because they were on top of everything during installation because they were making the deal to make some money. After that it's like whatever!

1 year ago

Reply from SunPower

Omar, we appreciate your feedback and want to help. Your case has been escalated for further investigation and follow up. A specialist will contact you in the next 24 business hours to provide an update.

Aug. 16th, 2024

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Dominic Bilodeau

**Review for Sunpower:** Avoid Sunpower at all costs. Their technician left our battery installation unfinished and claimed someone else would fix it. After two months of constant calling, they insisted everything was fine and just waiting for a permit. Once we finally got the permit, two hours on the phone with their customer support revealed they needed to send someone out again, which will take another five weeks. Meanwhile, we're stuck paying for both a solar panel loan and California Edison, effectively doubling our bills. Their incompetence and terrible customer service have wasted us hundreds of dollars. When we asked for compensation, they flatly refused, hiding behind their contract. Do yourself a favor and go with local providers—they'll likely be cheaper and far more reliable.

1 year ago

Reply from SunPower

Dominic, we apologize for any inconvenience and appreciate you bringing this to our attention. We have followed up with the coordination team as well as your case manager requesting further investigation and follow-up. We'd like to restore your faith in SunPower and look forward to talking to you soon.

Jul. 3rd, 2024

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Luciano Virgilio

The overall function of the (very expensive) solar panels and batteries is acceptable. However, the app to monitor the system and its functionality is beyond lame! Whenever I try to log in to see the production, the app either won't load up the data or accept my credentials requiring me to reset the password. And customer service assistance is practically useless since they always have a pre-recording stating that the app is experiencing delays in displaying the data and that are working as fast as possible to resolve the issue. Clearly, the resolution is not working considering that this review is based on at least the past 12 months of attempts. I feel like the app needs to be scrapped and redesigned by someone able to create a working app.

1 year ago

Reply from SunPower

Hi Luciano we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Jun. 5th, 2024

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Elisa Contreras

Absolutely excellent Blue Raven service!!!! The crew workers installing our solar panels were kind, efficient, competent, and knowledgeable. Highly recommend solar power with Blue Raven!!!

1 year ago

Reply from SunPower

We love to hear that your experience was so great, Elisa! Feel free to contact us if you ever have questions. Enjoy your solar savings! - Sean F.

Apr. 9th, 2024

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Kham Srilasak

I hate to write bad reviews but I have had to do a lot of this with Sunpower. I've had my system since 2016 and things had been great with both the product and costumer service. Starting October 2023, I noticed changes in my production and saw that one of my panels starting to fail. I contacted the company to get it fixed under their warranty and have been given the runarounds since. I am now down 2 panels with a 3rd panel now starting to underperform as well. Only responses I get is that they are "working on it" or that "someone will reach out to you in a few business days to follow up" and weeks go by without a word. Not sure what happened with this company because back in 2019, they replaced an failed inverter on a timely basis without me having to have to constantly follow up. 6 months out now and still no fix on my Sunpower system.

1 year ago

Reply from SunPower

Kham, we're sorry to read that your expectations have not recently been met and want to help. Your review regarding your system production and panel concerns has been submitted to your open case for further investigation and follow-up. You can expect your case manager to reach out to you with an update today. Thank you for bringing this to our attention and we look forward to talking to you soon.

Apr. 2nd, 2024

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Sherrie Pearson Park Forest, IL

I've had my system for about 2 months and it hasn't saved me any money. I've been using more power from the grid than my panels, which is disheartening because I got the panels to save money. The rep from the company also promised I would receive a $500 check and a electric heater, after install. I had to reach out to the rep several time to inquire when I would receive the heater and the check. I finally received the heater last week, but I haven't received the check. After about the 5th time of me inquiring about the check, he stated he had no control over when it would be mailed out. Even though I am not in dire need for money, it is the principle. If someone, be it a business or person tell you you will receive something, you would expect it. Of course, not saving on my bill and the company not making good on a promise has caused me to be concerned about the decision I have made, getting panels.

1 year ago

Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Feb. 3rd, 2024

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Patrick Bonas Lancaster, CA

Installation took almost 2 years. Mostly due to engineering errors by sunpower. System fas been operational for 4 months. I paid for 32 425 panels and am expecting all 32 to work at optimum. Not what we are getting. 4 panels produce very low numbers because they were installed next to the chimney and are shaded. Another engineering error and when Ive requested they move them Sunpower tells me to hire someone and pay to move them myself!! I paid almost $50k cash for my system and their customer service is horrible. I have also contacted corporate and the never responded.

1 year ago

Reply from SunPower

Patrick, we apologize for any inconvenience and understand your frustration. We want to restore your faith in SunPower and have escalated your open case regarding your system production and billing issues. We appreciate you bringing this to our attention and look forward to talking to you soon.

Jan. 2nd, 2024

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Lana Medford, OR

We have been satisfied with each person working on every facet of this from the sales to the insulation to the set up. They were professional, always on time informative. Lana Hjorten

2 years ago

Reply from SunPower

Hi Lana, Thank you for taking the time to leave us a positive review! We are glad that your solar project went smoothly and were informed along the way. Enjoy your solar savings! -Brenden B.

Nov. 13th, 2023

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Sony Ta Los Angeles, CA

I can't speak to the product yet because they haven't completed the installation. For the reputation of SunPower and additional expense paid for the reputation and service, the installation so far has been a let down. We had 2 different site inspections to plan the installation for our house which we had to plan our FT jobs around. When the installers came last week, they were scheduled for Monday/Tuesday but by Tuesday, we were told the distance from the planned hub/battery to the electrical panel was "unexpectedly" long (how can that be after 2 site visits?) so would need to come back on Friday or following Monday to finish the electrical transfer. The team came on Wednesday to do some additional work and then came on Friday. On Friday, we were told that they were not ready to do the electrical transfer and we should plan to have it done Monday. On Monday, no one showed up and no one called. When I called SunPower, the CS rep reviewed the notes and said the Monday appt wasn't even listed. We have fulltime jobs where we have to coordinate in office or telework with our colleagues, work with a separate contractor for our house renovation we put on hold for the last 2 weeks, and also a large salt water aquarium so have been anxious about that and generator power for each of the days we were told to expect a power outage that didn't happen. I am now waiting for a 4th appointment for this electrical transfer. I was looking forward to this installation and was confident in SunPower but with this dragging on, it's rather disappointing.

2 years ago

Reply from SunPower

Hi Sony Ta, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Oct. 24th, 2023

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Ron D Wallingford, CT

Although I am satisfied with the product, the customer service is poor. went through 5 project coordinators and 10 months of delays for no apparent reasonable explanation before up and running. Biggest complaint was a false promo for a $1,000 gift card if you purchased/financed their system using their preferred financial partners, which I did. Made numerous complaints, was given a case number and after 15 months still getting nothing. Apparently the different departments do not have the ability to converse with each other and fix simple issues.

2 years ago

Reply from SunPower

Ron, we are happy to read that you are satisfied with our product. We would however like to look into your other concerns on your behalf. Please send us a private message here on Best Company with your account and contact details at your earliest convenience. We will have a specialist review your account and follow-up with you. Thank you for helping us change the way our world is powered and we look forward to talking to you soon.

Oct. 23rd, 2023

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RICKY DOCKEN DELIA DOCKEN

I chose Sunpower because of their top quality hi-watt panels.The less panels on your roof producing more energy is what we liked.The guys came out and had the job finished in 6 hours.Extremely pleased with the experience

2 years ago

Reply from SunPower

Thank you, RICKY! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 28th, 2023

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George Dalsheimer Miami, FL

Sunpower provides excellent service. They were easy to work with and offered honest advice. Their proposal was less expensive than others. The installation, though delayed, went smoothly. Highly recommended

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Sep. 27th, 2023

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Terry Dredge Idaho Falls, ID

I finally went soler, I'm upset 😡 that I waited so long 😫 to make this choice. To Blue Raven Solar ( Job Well Done ) on install of solar and sales rep that came to the home. Just Do It go solar.

2 years ago

Reply from SunPower

Thanks for your review, Terry! We are glad you made the choice to go solar and to have you as a customer. Please reach out if you need anything in the future! - Brenden B., Blue Raven Solar

Sep. 26th, 2023

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Andrew Ehlers West Chester, OH

Blue Raven thought the whole process was amazing. From scheduling to keeping in touch with my power company and making sure things were moving forward. I would recommend anyone looking for Solar to reach out. Well worth it.

2 years ago

Reply from SunPower

Andrew, Thank you for your positive review! We love hearing about the seamless transition to renewable energy. If you ever have any questions, please reach out! -Brenden B.

Sep. 21st, 2023

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Fred Santa Clarita, CA

I purchased a new home that included a SunPower solar system. All was fine until the system needed repair just before the warranty expired. The system was offline for about four months during the hottest part of the year (when my electrical consumption was at its greatest). It would probably still be down had I not called and emailed SunPower relentlessly in order to get attention. I needed to spend $300 to get an affiliate to diagnose the issue (which SunPower said that I shouldn’t need to do). Also, I was told that I would be getting an “upgraded” (more-reliable) unit from a different manufacturer but that wasn’t the case. Very disappointed with how the support was handled. (Interestingly, I was told after the repair was completed that I may be invited to provide a survey. When I said that it wouldn’t be good and explained why, I never got an invite.)

2 years ago

Reply from SunPower

Hi Fred, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Sep. 14th, 2023

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Jason Bruhowzki Saint Clair Shores, MI

Excellent communication of process and implementation. Great support & quick responses to any questions I had along the way. Love doing something good for the environment & my pocketbook!

2 years ago

Reply from SunPower

Jason! Thank you for your 5-star review! We love hearing about the great experience we were able to provide throughout the solar process. Enjoy your solar savings! -Brenden B., Blue Raven Solar

Sep. 6th, 2023

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Maria Kanab, UT

After just a few months my battery backup failed. Waited months for parts. Had 3 power outages and 3 power interruptions for the service calls. Told no compensation because I bought my system instead of renting. Really. I’m asking for $875 (my payment while battery out of service ) your multi million dollar company doesn’t have a department for buyers. Very disappointed The staff I spoke with were very nice or my rating would be lower

2 years ago

Reply from SunPower

Maria, we're sorry to read about your experience and appreciate you bringing it to our attention. When you have a moment, please send us a private message here on Best Company with your account and contact information, and we will have an Executive Support Specialist contact you.

Aug. 1st, 2023

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