SunPower: Read 5,302 User Reviews From Real Homeowners

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Elvis Orlando, FL

The individuals that installed the solar panels were very polite and professional. The overall installation appears to be professionally done. The panels were installed in one day as promised. The areas where work was conducted to include driveway were left clean.

6 years ago

Reply from SunPower

Hey there Elvis,

Thanks so much for this awesome review! Be sure to reach out to to let us know how this could have been a five star experience!

Dec. 13th, 2019

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Dave Las Vegas, NV

My solar installation with Blue Raven was fantastic. They kept me informed throughout the project. They also treated my home like it was their own which I very much appreciated.

6 years ago

Reply from SunPower

Hey Dave, thanks for the review. We are so glad you had a great experience. Have a great week!- Maddie E. , Blue Raven Solar

Nov. 6th, 2019

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Dennis Debord Meridian, ID

A high quality and timely install and it works just as expected. I had 5 months without a power bill other than administrative costs ( about $5.00 per month) and the rest of the year may power bill was greatly reduced.

6 years ago

Reply from SunPower

Hi Dennis, thanks for taking the time to leave a review. We are thrilled you have been able to save money and the environment. Have a great day!- Maddie E ., Blue Raven Solar

Nov. 1st, 2019

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Annette Pasqualone Pensacola, FL

Derek was very efficient, knowledgable and thorough. However, I have decided not to go with solar at this time. If I change my mind in the near future, I will definitely call.

6 years ago

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Carlos Ch. Huntersville, NC

I have had a great experience with Blue Raven so far. From the initial proposal, installation and administrative follow ups; everyone involved has been great! I'm looking forward to begin utilizing solar power from now on.

6 years ago

Reply from SunPower

Hi Carlos, thanks for leaving a review. We appreciate your business. Enjoy all the benefits of going solar with Blue Raven. - Maddie E , Blue Raven Solar

Oct. 28th, 2019

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Tracy Pocatello, ID

Just had mine installed this week inspector comes Friday then wait for power company to install new meter everyone I’ve dealt with has been excellent install took only a day will see how it all works out

6 years ago

Reply from SunPower

Hey Tracy, thanks for the review. Enjoy your new system! - Maddie E. , Blue Raven Solar

Oct. 28th, 2019

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Betty Miller Gladstone, OR

I am very pleased with my Blue Raven Solar panels. My monthly electric bill has decreased by approximately 75%. My handyman keeps my panels clean for maximum efficiency. I really believe this was a very wise investment.

6 years ago

Reply from SunPower

Hi Betty, thanks for taking the time to leave a review. We are thrilled to hear about your savings. Have a great week! - Maddie E. Blue Raven Solar

Oct. 15th, 2019

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Sarah W. Pocatello, ID

We decided to go with blue raven back in April/May . They said it would be a month tops to get everything done and have it up and running. Well, it’s now October and they just barely put our panels on last week. I never received communication about when our inspection would be, so I called today and they had to re-apply for the permit because this process has been too long! So after it hopefully passes, then we can schedule inspection and then use it. It could take another month or so. It would’ve been nice to get solar during the summer. This company has been super frustrating. They have messed up with their communication, they sent wrong materials so we waited even longer, we had a no show from the installers and everyone blamed the other person for everything. It was literally one thing after another. The installation guys were fine, they did their job once they came. But everything else has been a headache. If I was to do this all again, I probably would NOT go with blue raven. I will try to update again when we pass inspection and get everything up and running. They told us we would produce 1% more power than we use, so we will see if they lied or told the truth.

6 years ago

Reply from SunPower

Hey Sarah,

Sounds like we messed up a few times, we're definitely sorry about that. Obviously we wish that things would have gone smoother, and your feedback has been noted. We look forward to you seeing the awesome benefits of your new system.

Best,
Evan H

Oct. 26th, 2019

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Bubba West Charleston, SC

Great customer service The installers made some mistakes but Blue Raven sent out someone to fix the problems They are not roofers and you need to check after them to make sure the shingles didn’t get damaged Also be sure to know the Loanpal company charges interest only for the first 18 months

6 years ago

Reply from SunPower

Hey Bubba,

Thanks for the review! We're always willing to own up when we make a mistake, each panel installation is a complicated and intensive construction and electrical engineering project. Thanks for bearing with us!

Best,
Evan H

Oct. 7th, 2019

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Scott Eden Oregon City, OR

Blue Raven is a reputable company with good service and fast and reliable workmanship. They optimized the benefit of the solar panels and communicated the entire process step by step. We are grateful for their help!

6 years ago

Reply from SunPower

Hi Scott, thanks for leaving a review. We are thrilled your switch to solar went well. Have a great rest of the week! - Maddie E. , Blue Raven Solar

Sep. 25th, 2019

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Ryan Summerville, SC

Our salesperson, Evan was extremely helpful and detailed about the entire process. Any questions I had were promptly answered, and our system is running perfectly! Would do it again.

6 years ago

Reply from SunPower

Hey Ryan, thanks for taking time to leave a review. We are glad the system is working perfectly. Enjoy all the benefits of switching to solar with Blue Raven. - Maddie E. , Blue Raven Solar

Sep. 25th, 2019

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Daryl Carpenter Summerville, SC

Still waiting on Blue Raven to contact us!! Do your research before you go for Solar system. I'm sure there is much better and honest company out there. We have solar panels for few year now, and nothing has improved. We are still paying around the same amount ( about $ 300.00) in electric bill. We have been trying to reach out for them, with NO response!! It's frustrating to see the lack of response, communication, transparency this company have! The first contact was wonderful, a lot promises; good "stories" , awesome custom service until you buy it, after that, we found out the hard way that the most of information they gave us wasn't true. The installation was pain full ( they installed on the wrong side of the house and took then another month to fix it). But all this isn't our biggest problem with them . The biggest problem is we have a solar system that doesn't work, and no one to reach out!! I have been waiting, and waiting and waiting and I got nothing!!! Nothing but a expensive solar panels on my roof and a power bill that still cost exactly the same all year long just like before. Extremely dissatisfied and disappointed!! We gave them a chance , a lot of chances, now I'm ready to let our lawyers to handle this!!

6 years ago

Reply from SunPower

Hey man,

I've tried to reach out to you several times, both via email and over the phone. Trust me, there's nothing we'd like more than to resolve your concerns, but our call records show that you haven't called us in quite a while.

As I said, I'd love to get in contact with you. Please return either my email or my call and we can move forward.

Best,
Evan H

Oct. 7th, 2019

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mTo Phoenix, AZ

Just filled out the paperwork for a system and at this time I can say I thought the salesperson Doug seemed very knowledgeable about solar. We'll have to wait and see about the rest, as I have nothing else to go on at this time.

6 years ago

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Jack Cupertino, CA

Our SunPower system was installed by ProVoltz who at the time was a full service company for SunPower systems. In June the SunPower monitoring system failed to notify me or the company when it stopped generating power. Apparently the monitoring system has been designed with no ability to notify anyone about problems. I happened to notice a light that flashed amber periodically on the Inverter a couple of days after the failure. I followed up by checking to find we were not getting any power generation. I immediately called ProVoltz but after a couple of days I never received a call back from their office. I still had the cell number for the owner of ProVoltz and called him directly. Then I found out that he now only does sales and I must go to Sunpower directly for help. In the meantime I had found the inverter was displaying the message “Error! Int. Error E031”. With a few quick internet searches I learned this is a common failure mode with our model of inverter and it requires that the inverter must be replaced. My nightmare started as I began my journey with SunPower support. In my first call to the 800 help line the person answering did everything possible to try to send me back to ProVoltz. After 20 minutes with me insisting that the owner of ProVoltz told me my support must come from SunPower they finally opened a case and said someone would call to set up an appointment. In a couple of days a scheduler called and said the first available appointment would be a month later. When that appointment took place the technician spent 45 minutes to determine that the inverter needed to be replaced. One of the reasons everything takes so long is that the customer facing individuals don't seem to know much and have no authority to do anything. They are constantly calling someone else at every step to find out what to do next. I was then told that the replacement inverter had to be ordered and it would take three to four weeks for it to arrive. I waited a month and heard nothing. I have now called the help desk again and, only after asking to talk to the person's manager was I promised a call back from scheduling in a couple of days. I have lost two and one-half months of power generation in the most productive time of the year and I am still waiting. Clearly SunPower has no regard for their existing customers. This is the kind of service I expect on a $200 computer, not a $24,000 solar system.

6 years ago

Reply from SunPower

Hi Jack, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower and provide a higher level of service going forward. When you have a moment, please send me a private message with your contact details.

Aug. 30th, 2019

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Russell Beaverton, OR

The process was very fast and went smooth, they took care of all the permits and scheduled inspections. The installation was quick and done on the scheduled time. Jason the lead installer was professional and polite, called before hand to ask if I had napping children at the time. Very happy with the process so far!

6 years ago

Reply from SunPower

Hey Russell,

Thanks for the review! I would love to hear how we could have earned that final star!

Thanks so much,
Evan H

Jan. 7th, 2020

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Tim Shaw Beaverton, OR

Blue Raven did an excellent job of completing the project quickly. Making it almost painless for us. We received great costumer service and they were very helpful the whole way through.

6 years ago

Reply from SunPower

Hi Tim, thanks for the review. We do our best to give you a quality product and experience when switching to solar. Enjoy!- Maddie E. , Blue Raven Solar

Oct. 17th, 2019

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Michelke Nampa, ID

They were great to work with. They rearranged schedule to suit my needs. The install guys Brendan & Dillon we’re courteous and professional. They walked me through everything.

6 years ago

Reply from SunPower

Hi Michelke, thanks for leaving a review. We are glad the install went smoothly. Have a great weekend. - Maddie E. , Blue Raven Solar

Oct. 17th, 2019

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Olivia Test Orem, UT

My install went smoothly and my panels have saved me tons of money on electricity. We did have to alter the design a bit on site due to an incorrect measurement at the site survey but, overall, things went smoothly and quickly.

6 years ago

Reply from SunPower

Hey Olivia,

Thanks for the review! It's great to hear that you've saved a bunch of money and that we were able to change that design on the fly to accommodate your home's needs.

Best,
Evan H

Jan. 7th, 2020

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Sue Palanuk Boring, OR

Excellent communication. The installation process was efficient and the crew was great with cleanup. Our production is exactly what was estimated. Very happy with the whole process.

6 years ago

Reply from SunPower

Hi Sue, we appreciate you taking time to leave a review. We a thrilled the process went well and hope you are enjoying your system. - Maddie E. , Blue Raven Solar

Oct. 17th, 2019

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Jason Murdock Colorado Springs, CO

The local people, sales rep, install crew have all been great. The process, due to the scheduling people out of Utah leaves a bit to be desired. Communication, follow through have not been great. That said, the end result is what we wanted and the administration piece is the only reason this isn't a 5 star review.

6 years ago

Reply from SunPower

Hey Jason,

Sorry that we didn't communicate as well as we could've! Thanks for bearing with us. Thanks for the feedback too! I'll pass it to everyone who worked on your account. Have a great week!

Best,
Evan H
Blue Raven

Aug. 12th, 2019

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Stacy Schoon North Augusta, SC

Do your research and pricing before choosing Blue Raven. I have found another lie that Blue Raven has told me. I have done everything that they have said, paid all of my payments, sent in the $180.00 checks that they have sent me and put all of my refund tax from Federal and State towards my loan and because they charged me way to much (more that the other solar companies). $41,197.00 is what they charged. I have paid in $7,161.03 in 14 months and because I have not met the 30% (they promised that I would with my tax payments). My payments are going up to $258.85 a month. My electric bill was never that much. This company told me in the beginning that my payments would only be $155.00 a month, because that was what I was paying for electric at the time. The panels are not saving me any money, I am paying more to have them. STAY AWAY FROM BLUE RAVEN SOLAR.

6 years ago

Reply from SunPower

Hi there Stacy,

All of the information regarding the tax credit, the amount needed to keep your loan costs low, and the BP+ 18 months of free solar program were provided to you and explained before you signed the installation agreement.

In a call in mid March 2018 with our customer service, we explained that receiving the full tax credit is contingent on you paying at least 30% of the system cost in federal income tax in a year and then claiming your tax credit during the following tax season. Your tax situation is not in our control, and as this information was provided at the very beginning of the process, I'm struggling to understand how this could be considered a lie.

I would be happy to have someone reach out to discuss this with you and provide a recording of the call and the proposal that contains the information you claim to have never received, but we stand behind our sales process, our product, and our customer service. I'm sorry that you feel that you were mislead.

Best,
Evan H

Aug. 9th, 2019

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Austin Sorensen Idaho Falls, ID

Blue solar provide me with professional courtesy and outstanding customer service. Coty C, the salesman, paid especially close attention to detail while providing me with honest and true details about what I was buying.

6 years ago

Reply from SunPower

Hey there Austin!

Thanks so much for this review. We like Coty a lot, and we're glad you do too! Have an awesome weekend!

Best,
Evan H
Blue Raven

Aug. 9th, 2019

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Joyce J Miller Salem, OR

I am completely satisfied with my solar panels. However, I was not expecting a three hundred dollar plus light bill in January and February. I hope the next time I run out of energy credit I will be in better shape to pay the bill.

6 years ago

Reply from SunPower

Hey there Joyce,

It's great to hear that you're satisfied with your panels! Sorry to hear about that expense last winter, It can be a little difficult depending on how rough the winter is. Thanks for the review!

Best.
Evan H
Blue Raven

Aug. 2nd, 2019

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Linda Fuller-Houston Hamden, CT

The workers were very professional and seemed to have knowledge of the work that they had to complete. I didn't expect the start-to- finish to take as long as it did. At one point I was getting frustrated and somewhat disappointed with SunPower. At last, things worked out.

6 years ago

Reply from SunPower

Thank you for choosing SunPower, Linda. Sorry to hear there were delays, as normally the process takes an average of two months, but glad to hear everything worked out.

Aug. 5th, 2019

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Clayvon Countryman Jr Tolland, CT

I’m impressed with the panels provide and we have noticed a huge savings. Everyone from the beginning of the project to the end. Kept us we informed as the steps happened. Thank You.

6 years ago

Reply from SunPower

Thank you for choosing SunPower and congrats on saving money by switching to clean solar energy.

Aug. 5th, 2019

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Edwin Bates Gaylordsville, CT

Installed in one day. Installed by sunpower techs. Very nice people. Nice clean installation. Working great. I contacted energy geeks. They coordinated everything. A+ for both companies

6 years ago

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David Los Angeles, CA

Great service, helped with the paperwork for filing, installed system professionally and my electricity bills have been reduced to just taxes and connection fees! Also with net metering i am generating some money too.

6 years ago

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Michael Murrieta, CA

Michael was very thorough with the setup of my SunPower solar system. He gave me expert advice, taught me how to read my charts and how to efficiently use my power. Overall, he’s a great person and does a great job.

6 years ago

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L Kim Hanson Idaho Falls, ID

The installation was fast and the system works great. However, here is the part Blue Raven has developed a Pinocchio nose. I asked our rep how the financing works. He said each month Blue Raven sends us a check for our average Rocky Mountain Power bill which is $59. Then each month we send a check for $89 to GreenSky for the loan. Each month. I asked him again repeating what he said. I asked if this is for the duration of the loan as I thought this was too good to be true. He said yes and repeated it all again. I repeated my understanding again. We went through this a few more times. We filled out the paperwork. For a year we received and deposited the checks. Now June 2019 I called to see where our checks are as it has been a few months of no checks. I was informed our 18 months was up. I asked what 18 months. Customer service said we were on an 18 month program. This was obviously the first I and my wife had heard of the 18 month program. They said we signed the agreement and there was nothing further they could do. Remember the saying about things being too good to be true? Yeah.

6 years ago

Reply from SunPower

Hi there Kim,

We are sorry that there was a misunderstanding in the sales process. We work hard to make sure everything is spelled out as plainly as possible for our customers, with checks throughout the sales and installation processes.

This being said, there needs to be a certain level of accountability on the consumer. Not only were the details of the Blue Power Plus 18 Months of Free Solar promotion listed in a document that you signed, it was also explained to you by a customer service representative in an introduction call that takes place independent of the sales rep. In these instances, the details of the program are listed very clearly. Your phone call on 7/9/2019 was definitely not the first time you had heard about the 18 month program which you signed up for.

Of course what you claim to have understood was too good to be true. It was also not what we were offering. Were you to have done your due-diligence before purchasing thousands of dollars of solar equipment, you would have understood that.

We have already spoken, and I understand that you feel differently. I am obligated, however, to help potential consumers understand that your claims are baseless and do not reflect negatively on Blue Raven at all. We have been transparent since the beginning.

Feel free to reach out to me any time if you wish to continue our conversation.

Respectfully,
Evan H

Jul. 16th, 2019

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William Tracy, CA

Bruce was great in explaining the solar system and components as well as setting up the app. Bruce was friendly and professional. He made sure we had all our questions answered.

6 years ago

Reply from SunPower

Thanks William!

Jul. 10th, 2019

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Bobby Harris

Great company in my opinion, everyone I have dealt with has been very friendly and professional. The crew that did my install awesome. I highly recommend Blue Raven for your solar needs.

6 years ago

Reply from SunPower

Bobby,

Thanks for the great review! Your recommendation really means the world to us. We're glad you liked working with us as much as we liked working with you.

Best,
Evan Harris

Jul. 10th, 2019

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Darren Simi Valley, CA

Very good company to work with. On point with their plans, timings, and consistent work. Communication is clear, amd.explained through the process. The panels.look amazing, clean work.all around. Thank you

6 years ago

Reply from SunPower

Thank you for choosing SunPower, Darren

Jul. 10th, 2019

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Sheila Sanchez Fallbrook, CA

Our Sun Power experience was great! From meeting with Mike B, Jessica on the phone and emails, to the installers. The crew that did the work was very professional, courteous, and speedy. The job was completed to our satisfaction. We won't hesitate to recommend SunPower!

6 years ago

Reply from SunPower

Thank you, Sheila! Congrats on going solar and we always appreciate referrals.

Jul. 10th, 2019

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Manuel Fagundes Los Banos, CA

My wife and I are very happy with our sun power so this way I’m not always after her why is this light on and having the pool it does help my bills been very low just because I have stove gas dryer gas God bless you all

6 years ago

Reply from SunPower

Thank you, Manuel. We're glad to hear going solar is giving you the freedom to use the electricity you need at home.

Jul. 10th, 2019

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Cynthia Spencer El Cajon, CA

I am writing this because we are very dissatisfied with the service we have received from SunPower Solar customer service. We really do like our solar panels, which were installed in 2015, but for whatever reason, SunPowers customer service has become "HORRENDOUS". Anyone thinking of installing solar, should think long and hard before using this company. I should make it clear, that their product is good, but their service is terrible, and I am not referring to the men working in the field, just all the office employees you have to deal with. Between November 2018 and April 2019, our system has gone off line twice. On November 28, 2018 we received an email stating that we would be receiving a pre-paid MasterCard for $330.00 for compensation, then shortly after that we would receive another for $300.00 for our inconvenience. This email was received after the first time our system went down. Absolutely "0" restitution was offered after the 2nd time it went down. Originally we were OK with that, but now we "Are Not" Because we never received the 2nd card, and that is where all our problems started. Almost 6 months and 5 phone calls later-----Still Nothing. All they do is switch you from one person to another, and you have to explain the whole problem over and over again. They are forever putting you on hold (one time I actually waited 55mins before they picked up again). I have asked to speak with a manager many times and that is impossible. Every time I called, I was told "they are all in a meeting" go figure!! The highest I ever got was a case manager (I won't mention his name on line) but he lied to me, more then once. They are just playing games, and hoping I will give up!

6 years ago

Reply from SunPower

Hello Mrs. Spencer,
I’m so sorry to hear about your experience with our customer service team. We strive to provide the best possible service. It is only through feedback such as yours that we can improve upon the service we provide to our valued customers.
I understanding that you have been in contact with an Executive Service Specialist, Sofia. I’m pleased to hear we were able to rectify the compensation issue and fully address your concerns. I hope that our actions have restored your faith in SunPower. If you have any further questions, please do not hesitate to reach out to us. Thanks for helping us change the way the world is powered!

Jun. 21st, 2019

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Zainab Aderounmu Long Beach, CA

My experience with sunpower capital plc is very negative. We sincerely regret having solar. I've had the solar system for two years and our roof started leaking about 3 months ago. The customer representatives are inexperienced, rude, and very unprofessional. They claimed the roof leakage is not related to the solar panels, but they sent an inspector who reported that panels should not have been placed on the weak roof. Please verify before you install solar, so you don't have headaches like us. We want to discontinue this solar so badly, but they claimed it's impossible due to the contract. May God have Mercy.

6 years ago

Reply from SunPower

Hello Zainab Aderounmu. I am discouraged to hear of your negative experience. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback. Thank you!

Apr. 1st, 2019

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Anthony F. Austin, TX

Very knowledgeable and friendly staff, this will help me make a decision very soon on purchasing solar. I like how the solar panels look very sleek and will look great on my new home! Thanks again.

6 years ago

Reply from SunPower

Thank you for choosing SunPower, Anthony. If you have any questions during the process, don't hesitation to reach out.

Jan. 25th, 2019

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Brittany Austin, TX

We have nothing but good things to say about SunPower. Everyone we spoke to was courteous and went out of their way to help. Would definitely recommend to anyone looking for the products.

6 years ago

Reply from SunPower

Thank you, Brittany!

Jan. 25th, 2019

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jay hine Southbury, CT

Sun Power was great to work with. My system is up and running for approximately one month. I my first billing cycle has not been processed yet. I am looking forward to seeing the results

6 years ago

Reply from SunPower

Thank you, Jay, for choosing SunPower.

Jan. 25th, 2019

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Sarah Harris Rockville, CT

From the beginning SunPower has been able to help us whenever we needed it. Everyone that I have had the pleasure of dealing with has not only been helpful, but caring compassionate and quick to respond. Especially Becky S!

6 years ago

Reply from SunPower

Thank you, Sarah.

Jan. 25th, 2019

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Paul Hembrook New Milford, CT

Initial meeting to review the system and what we needed was great. Install went great. Follow up meeting with Miguel after install brought our understanding of the system to a great level.

6 years ago

Reply from SunPower

Thanks Paul! We hope you enjoy making your own clean energy in the coming year.

Jan. 16th, 2019

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John McGaughan Watertown, CT

Sales was very helpful getting the best option. The install was quick and the lead person was very helpful in explaining how things work and making sure everything was going to my liking.

6 years ago

Reply from SunPower

Thanks for choosing SunPower, John.

Jan. 11th, 2019

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Alan Hester New Britain, CT

My experience was pretty good from the start of project to the end. My coordinator Rogar was excellent, always answered all my questions and would include the right person if he was unsure on something. I give Roger a 5 star rating. Thanks again

6 years ago

Reply from SunPower

Thank you for your feedback, Alan!

Jan. 11th, 2019

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Paola D'Ottavio Mullica Hill, NJ

Overall experience from Lexi in Customer Service and Jay D thoroughly explaining the product to the process we are very satisfied in the company we chose for our solar panels and would recommend them to anyone.

6 years ago

Reply from SunPower

Thank you for choosing SunPower!

Jan. 7th, 2019

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Lee Staten Island, NY

SunPower was a good company to work with, however the process was long. We were suppose to have installation by end of June. Installation happened in Early September. Also, we had two managers for the project. The first one would take a while to respond to emails and then was gone one day. The new manager was better.

6 years ago

Reply from SunPower

Thank you for choosing SunPower, Lee. Sorry to hear there was a delay but glad you went solar and are helping to change how our world is powered.

Dec. 31st, 2018

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Bill Phoenix, AZ

My system stopped working . Took 4 weeks to get someone to look at. Then no call back to tell me what’s wrong . I called several times and I’m told the report is being reviewed. Asked for someone to call me to give me time frame for repair , no call yet. It’s been close to two monthes and no timeframe . All I get is out technical department is reviewing to determine what’s wrong. Pretty sad since there are only two components panels and inverter and one or both are bad needs replacing. Sun Power suppose to be experts but can’t figure out what’s wrong . Run do not lease from this company. Customer service is a call center oversees so only scripeded answers. Time for a attorney since they still want me to Pay my lease payments

6 years ago

Reply from SunPower

Hello Bill, We're very sorry to hear you've had issues with your system that haven't been resolved. Please email me at with your account name and case number if you have it so we may assist you.

Dec. 19th, 2018

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Ken Overman Cottonwood, CA

My SunPower has been installed for 10 Months now, and has been working wonderfully! I am so pleased with the design and its great knowing that I have the top of the line product, with the greatest warranty on my roof!

7 years ago

Reply from SunPower

Thank you, Ken!

Dec. 12th, 2018

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Isaac Mt. Pleasant, SC

Got installed 6 months ago and system has overproduced by 10-15% more than what was estimated. Everything turned out just how it was explained. Looking forward to more and more savings each year,

7 years ago

Reply from SunPower

Thank you for your review, Isaac! We're always so thrilled to hear from customers about their solar savings. Please let us know if there's ever anything that we can do to help! Welcome again to the Blue Raven family.

Nov. 9th, 2018

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Stephen Wilder

My panels were installed in November of 2015. I was told that they were top-of-the-line. After all was installed, it was inspected and it turned out that all the electrical panels/inverter in the basement had to be moved because they were originally installed under a drain pipe. I have since had periodic problems with the inverter, losing several weeks of power production over the years. I have been promised that it would be fixed, but it hasn't. I have been promised compensation for the lost days of production, but I haven't received anything. Third, my production has fallen off considerably. I was told that production decreases by about 1% per year up to a max of 10%, but my production has fallen off way more than than projected. The people I have dealt with have been very nice, but their failure to follow through it completely frustrating. I would not recommend this company

7 years ago

Reply from SunPower

Hi Stephen,
We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Hillary

Oct. 9th, 2018

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Ronald Summers El Centro, CA

When I first started with Sun Power some of my panels were not hooked up. After three month they got them hooked up to deliver power to me. A circuit breaker pops everytime my unit reaches 8KW. I have to reset it so I called them. They told me someone would call me in 5 to 10 days. Still no one called me. I called them back and they told me they would get right on it. Three days has passed and still no one called. I spent an hour on the phone trying to reach them. They have to contract some other solar company to repair my system. Do anyone know how to get from under there contract for the type of service they are providing?

7 years ago

Reply from SunPower

Hi Ronald, I'm sorry to hear about the problems you've encountered. I will contact you within 24 hrs. to help address this issue.

We appreciate your business and truly value your feedback.

Best regards,
Jeremy

Aug. 30th, 2018

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