SunPower: Read 5,305 User Reviews From Real Homeowners

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Robert Washington, MI

Junk, absolutely and simply. Avoid this company at all costs. There microinverters fail at an unbelievable rate and I believe they are in the 3rd generation of supplying this horrible equipment. After you pay continually for repairs it ends up costing you to have solar, not to mention the dramatic outlay. To sum it up, SunPower is a company not ready for prime time. Have read reports the microinverters come from China and judging from my failure rate I would not be surprised!

8 years ago

Reply from SunPower

Hi Robert, thanks for your feedback and I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. -Thank you.

Jul. 30th, 2018

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Lester Evans Summerville, SC

Amazing experience! Everything sounded too good to be true but my panels got installed and it was all true! Thanks Blue Raven! We are saving a lot of money now that we don’t pay the utility company for power anymore!

8 years ago

Reply from SunPower

Thank you for your review Lester! We love hearing about the energy savings that our customers see after going solar. All while reducing their carbon footprint! Let us know if there's ever anything we can do to help!

Nov. 19th, 2018

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kelly del Woodland Hills, CA

I am a leasee of a Sun Power lease and have been happy with them over the past one year of lease. I feel my product is excellent and an excellent warranty.. I have had only superior customer service and would highly recommend to anyone who wants a solar lease.

9 years ago

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Susan Guire

I have had Sunpower solar panels for 5 years. They guarantee production for my panels. If production is less than the guarantee, no questions asked they provide a refund check for the difference. I have had great customer service for any issues both from the front office and the repair person.

9 years ago

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Scott Allen Santa Cruz, CA

Customer service and accounting is shopped out to people in the Phillipines...and they do not have the same business mentality as American employees...too "robot like"...extremely difficult for them to get accounting issues resolved...it took almost a year to remove an erroneous finance charge from our account....$2.82 that was not a valid charge stayed on our account for 10 months...and the way their system is setup everytime we ordered materials the shipment would always get put on credit hold...the fact that these outsourced accounting people were like robots and couldn't grasp the concept of making sure customers receive their orders in a timely manner...completely unprofessional...leave messages and noboby calls back...send emails that get ignored...just horrible customer service

9 years ago

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Jamie Hanson Idaho Falls, ID

We had a great guy come over and talk to us about Solar and this company. We investigated this company thoroughly... My husband is an electrician who approved the design and I'm a CPA so I know that we would get the maximum benefit out of the tax credit. We were convinced it was the right thing to do. All the permits where complete and the system was designed in a timely matter. This was over a month and a half ago and we haven't heard a single thing since. We even had the cash ready to pay. We have tried to contact our initial salesman, he does not answer when we call or respond to any texts. I'm just flabbergasted; we were an easy sale. I'm starting to believe this is somehow a scam and because of our jobs we were too "informed."

9 years ago

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Ernesto Lozano

I love the SUNPOWER X-22-360 solar panel. The panels are probably the best in the business, I`m very happy with them. The installation company that's where a problem may occur, like with me. Make sure you double and triple check and choose the right installation company.

9 years ago

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Ralph San Jose, CA

Have had our panels over a year and they look great and function extremely well. The company worked with us through the whole process answering all our questions as we went along. The installers were very professional and knew exactly what to do. In a single word, awesome.

9 years ago

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Amanda L. Springville, UT

I didn't purchase solar, but the sales rep that knocked on my door was so courteous and professional that I am going out of my way to write this. So let that speak for itself. It's so refreshing to have a door-to-door sales person not be pushy and a complete nuisance.

9 years ago

Reply from SunPower

Thank you for your review Amanda! We appreciate the chance to work with you even though it wasn't the right time to go solar! If you're ever in the market again, let us know! We would love to meet up again.

Nov. 19th, 2018

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Carl J Lundstrom

Had Sunpower installed in 2016. Up to this date, March 2017, it has perforrmed without a problem. I am looking forward to summertime, when we use air conditioning 24/7 every day for 4 months. So far no problems and also no electric bills.

9 years ago

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Jonathan Chen Portland, OR

I just signed for Blue Raven and have had some positives and a few negatives. First: the people whom are the face of the company (those who did the install and sales) were nice and pleasant to work with. However, often they came outside the appointment window in which they told us. Once we were told to expect people at 8:30 am and we had people at our door before 7:30. We had people come for appointments that we never scheduled. We also were told that there would be a grace period from when the solar panels become active to our first bill. THIS IS A LIE. They completed install of our solar panels around Nov 10th, 2016, because there were issues with inspection, we couldn't finish the inspection until beginning of December. We literally got the okay to turn on the panels AFTER our first payment came through. Not good business practice. The only reason I am giving this 4/10 is because of the people who installed and did the face to face portion of this business. Otherwise I would give them a 2.

9 years ago

Reply from SunPower

Thank you for your feedback, Jonathan. We're so happy to hear that you had a good experience with our service staff. Regarding the loan grace period, your system did have a grace period of about 30 days after installation. This was included in your loan documents. We do understand however that with getting approvals back from the city occasionally the loan can start before the system is energized. We've heard feedback like yours and have since introduced new financing options to give our customers 18 months without solar payments. To alleviate scheduling mishaps, we've also introduced a custom built scheduling software to accommodate the unique challenges that the solar process can present. If you would like to speak with anyone about your experience further, please feel free to reach out to me, Joseph, at 855-205-2530.

Nov. 19th, 2018

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Jose L. Galvan Fullerton, CA

I am retracting my initial review, the holdup was with the city not Blue Raven. Their installers came to my home & did a Fantastic Job!! they were great guys who took pride in their work.

10 years ago

Reply from SunPower

Hi Jose, thanks for your review. We appreciate your business. - Abigail W., Blue Raven Solar

Dec. 16th, 2020

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Barney Fuzzensnackle Ojai, CA

IT ALL DEPENDS ON YOUR CONTRACTOR: My Sunpower Solar system is 5-1/2 years old and I noticed it had stopped producing electricity. I found out the dealer that installed it went out of business. I contacted another official Sunpower dealer and had to pay them $100 min service charge to come out and take a look. Found a blown fuse in the inverter, but also discovered a burned out solar panel. Sunpower Co. did supply a replacement panel and I did not have to pay for the labor to replace it. However, my system is still producing less than half the power it should. Service guy said probably a bad connection somewhere, but I have to pay to have it checked. If the original contractor was still around the warranty would cover that. The local dealer refuses to do the service on an hourly basis and wants to overcharge for it. I'll have someone else do it. I wish Sunpower Co. would back up their dealers better.

10 years ago

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Audrey Saratoga, CA

I have had 18 SunPower panels on my roof for 5 years. All panels are working and I have great daily power reports from the company that built the power inverter to verify the power. I highly recommend the panels.

10 years ago

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Jannica Draper, UT

Awesome company, very nice salemen and installers, good communication, fast process and top quality equipment. Got bids from 3 other companies and did lots or research on Solar and Blue Raven was the obvious best choice.

10 years ago

Reply from SunPower

Hi Jannica, thank you for your review. We appreciate your support. - Abigail W., Blue Raven Solar

Dec. 16th, 2020

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Saisha Smith King, NC

From the sales to installation and everything in between I have nothing but good things to Say about Blue Raven Solar. They are in constant contact, and if I have questions, I don’t have to hesitate to contact them. I definitely recommend them to anyone wanting to switch the solar panels. Jackie M was my sales guy very personable!

3 years ago

Reply from SunPower

Hi Saisha, thanks for leaving a review! We are so happy your experience with Blue Raven Solar has been a positive one. Please don't hesitate to reach out to us with any questions you have about your system! -Maddie B.

Oct. 11th, 2023

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Danielle Avila Meridian, ID

Great experience with blue raven solar. Every employee we have worked with was extremely nice and informative. I appreciate how fast the process was and how supportive the company was the entire time. We highly recommend them and I will be recommending them to all my friends and family. Thank you!

3 years ago

Reply from SunPower

Danielle, Thank you for your kind words! We love seeing that you were provided a five-star experience through all the interactions throughout the process! If you ever need anything in the future, don't hesitate to reach out! -Brenden B.

Sep. 26th, 2023

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Lowell Sochia Sheridan, OR

Blue Raven Solar team was a pleasure to work with, they explained everything in detail and took care of everything from start to finish. The whole process went very smooth. I can see the amount of output I will create on sunny days and it is impressive, it should make a big difference on our electric bill in the summer months.

3 years ago

Reply from SunPower

Alright! Thank you for your positive review! Enjoy solar savings!

Mar. 23rd, 2023

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Jeremy LaFrance Garner, NC

The entire experience, from the initial sales interview, until energizing the unit was a breeze. Izz was the best salesperson I have ever had, for any purchase. He assisted with all questions the entire way. Blue Raven handled everything. I couldn't be happier.

3 years ago

Reply from SunPower

Yay Jeremy! We are so glad you had a great experience. Please feel free to reach out if we can help in the future!

Jan. 18th, 2023

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CEDRIC BEAVERS St Louis, MO

I wanted to know about the product and durability. SunPower seemed to have everything I wanted such as the quality. They've been around for a while. I am glad I got part of my house with solar and I am saving a lot with electric bill.

3 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 4th, 2023

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Christopher Powell Tacoma, WA

Their customer service, communication, and install team (Team 1) are phenomenal. From the start, they made the entire process smooth and painless. The end product looks very sharp and the way it was installed, it’s unobtrusive and low profile. If you are thinking about going solar, go with Blue Raven.

3 years ago

Reply from SunPower

Thanks for your review, Christopher! We are glad to have you as a customer. Please reach out if you need anything in the future. - Ashton P., Blue Raven Solar

Dec. 2nd, 2022

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Charles Deering West Valley City, UT

Just had our system installed. So far everything was awesome. Our salesman was amazing and customer service was great. The installers were very efficient and explained everything they did so well that I didn't even have any questions for them.

4 years ago

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Trish webb Phoenix, AZ

I did a short presentation with this company when deciding to buy my new solar panels. Great presentation, very knowledgeable, and pressure-free. I decided against panels but would have picked this company if I went forward with the project.

4 years ago

Reply from SunPower

We're delighted to hear about your interest in SunPower. Thank you for sharing your experience with the sales team!

Sep. 28th, 2022

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Mike Malinowski Naperville, IL

Blue Raven worked quick to get permitting, HOA application, etc. My installation went well. The workers were all friendly and informative. The sales rep, Evan, was there every step of the way and I'll being sending all referrals his way!

4 years ago

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Michelle Crane Phoenix, AZ

My favorite part about SunPower is that you can use the design studio feature in their website to design your panels on your roof to see what they would look like. This is a great feature to see if panels would look good on your house shape and structure

4 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience! Please reach out to us if there is anything we can assist you with in the future.

Aug. 12th, 2022

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David Swenson Denver, CO

Not super impressed by Blue Raven. They do door-to-door soliciting with a very attractive proposal to cut your monthly bills drastically. They claim to have phenomenal interest rates for financing the system. However, baked into the cost of the system is huge fees to achieve this apparently low monthly rate of interest. The simple math is really bad. They were going to charge me around $32,000 for a lower-quality system when I could get a higher-quality system for $19,000. The monthly payments would be less, but it put me at huge risk because if I see my home in the next 15 years I am going to have a huge debt to pay off. I was not comfortable taking on more debt than equity gained. In my research conservatively solar increases home equity ~$14,000. That means that even after a tax credit if you had to sell your home sooner than you think you might still owen Blue Raven $5,000-$10,000. Definitely not worth the benefit of saving $30/month. I went with the local company and paid for it with a cash-out refinance, monthly payment is more than Blue Raven, but less than 5 months in I will make a profit if I sell my home! Not be in debt to a solar company!

4 years ago

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P P Seattle, WA

Patty P writes, the Blue Raven installation crew did a great job yesterday installing our system. They were fast, efficient and professional. Products showed up at 8 am sharp and crew at 8:15 am. They got to work immediately and finished the installation the same day. Theses boys showed a great work ethic.

4 years ago

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Sarah Wilson Winston-Salem, NC

They were on time for the installation and got right to work. The crew updated my house mate in what the next steps would be. Good company and good communication from the salesperson, technicians and net metering department. They even organized a person to come and fix siding after electrical work.

4 years ago

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Brenda Anderson Hewitt, TX

They were very available with good ideas to save costs on electricity, but my bill never runs over $84.00 and I have such tall trees over 70 years old that block the sun so I declined the offer but I think it would be great if I would do that save electricity!

5 years ago

Reply from SunPower

Brenda, we are so happy to have been afforded the chance to speak with you! If you ever change your mind, SunPower is here for you. Please reach out to us in the future with any questions you may have.

Oct. 25th, 2021

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Verified Customer

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Jimmy

Great customer service. Very professional. I've had it for over a year and have no problems.

3 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family!

Jul. 25th, 2023

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Verified Customer

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Daniel

Just that they're very good people to work with. They worked very well together. Very smooth.

3 years ago

Reply from SunPower

We are thrilled that you had an excellent experience with our team and that they provided a very smooth experience! Please reach out to us if you need any assistance. We are just a call, message, or email away. Thank you for helping us change the way our world is powered.

Jul. 25th, 2023

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Verified Customer

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Alan

Everything's working well. I wasn't here when they installed. They always been very good.

3 years ago

Reply from SunPower

Glad to hear it, Alan! Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Verified Customer

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Steven

Good company to work with. Responsive, good follow through and quality installation.

3 years ago

Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Steven. Thank you for helping us change the way our world is powered!

Jun. 28th, 2023

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Verified Customer

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Nicholas

They've been very responsive and they've notified me at every part of the project.

3 years ago

Reply from SunPower

Nicholas, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Elizabeth Rockwall, TX

We actually had a hail storm and nothing happened to it, so I was quite satisfied with that.

3 years ago

Reply from SunPower

We are thrilled that your MySunPower system weathered the hail storm wonderfully! We appreciate your review, value your feedback, and thank you for helping us change the way our world is powered!

May. 18th, 2023

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Verified Customer

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Alma Desert Hot Springs, CA

Very smooth, very professional. It seems like everything's in good working condition.

3 years ago

Reply from SunPower

Alma, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Apr. 18th, 2023

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Verified Customer

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Mark

I would highly recommend them. It's been trouble free. They were done installing in one day.

3 years ago

Reply from SunPower

Mark, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Apr. 18th, 2023

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Verified Customer

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Donald & Mary Lou San Ramon, CA

The length of time we've had the service, it has worked flawlessly, we've had no problems with it.

3 years ago

Reply from SunPower

What an excellent review! We are so happy to hear of your satisfaction with our products. Thank you for helping us change how our world is powered!

Feb. 23rd, 2023

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Verified Customer

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Chad Palm Springs, CA

Good responsiveness and resolution of issues. Quality equipment and good warranty.

3 years ago

Reply from SunPower

Chad, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Feb. 23rd, 2023

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Verified Customer

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Ashley Killeen, TX

Their equipment is very efficient and every time I called they were always available.

3 years ago

Reply from SunPower

Ashley, we appreciate you sharing your exceptional experience as well as delighted that you are enjoying your system. Thank you for helping us change the way our world is powered!

Jan. 16th, 2023

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Verified Customer

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Marc Medeiros Wildomar, CA

I have to systems from Sunpower, and they work great. Customer service has always been great also.

3 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Sarah McBride Dixon, CA

I received the best customer service from Ambrose Construction dealing with Sunpower products

3 years ago

Reply from SunPower

Sarah, it was great to read about your experience with Ambrose Construction and how amicable it was for you. We really appreciate the kind review and pertinent feedback. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Jim Phoenix, AZ

For installation, everything happened as explained. Months later, a system upgrade caused some erroneous messages.

3 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us at 1-800-SunPower in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Larry Richardson Palm Springs, CA

Renova installer was extremely professional and prompt. Outstanding in every way.

3 years ago

Reply from SunPower

Larry, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Dec. 22nd, 2022

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Verified Customer

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Raymond Andover, CT

It seems to be working very well. They had some technical difficulties so they had to come back a second time.

3 years ago

Reply from SunPower

We appreciate the positive feedback. It's always a pleasure to provide our customers with the best service possible.

Dec. 21st, 2022

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Verified Customer

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Linda D Glass Redding, CA

The units are installed perfectly and they worked around my schedule in a timely manner.

3 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Dec. 1st, 2022

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Verified Customer

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Terry Ruffatto Chestertown, MD

The performance of the system has been very, very good. We started seeing saving rght away.

3 years ago

Reply from SunPower

Terry, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Dec. 1st, 2022

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Verified Customer

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Stephen Corsini Newberry, SC

Besides waiting for supplies, which is out of your control, all has gone smoothly.

3 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Dec. 1st, 2022

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Verified Customer

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Tom Rocklin, CA

Start to finish it came out great All work was done and we have not had any problems Great service

3 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Dec. 2nd, 2022

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Verified Customer

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Eduardo Goncalves Newark, NJ

Solar panels working great, supplying energy to house as promised. No problems at the moment

3 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Dec. 1st, 2022

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