SunPower Reviews
8.3
Overall Score
Verified Customer
Review Source
Heather Case Bakersfield, CA
We signed a contract early July 2021. One excuse after another why our system could not be installed. Installation finally complete Dec 28. Permission to operate not granted until March 5. However, my system is still not fully operational because the batteries are not working. I have a $5K true-up because it took so long to install, I now have monthly payments for my batteries and panels, and yet I am still having to use the grid at night when power is most expensive. At this rate, I am going to have another true-up in addition to the financing of the system which was supposed to allow me to get OFF the grid.
3 years ago
Reply from SunPower
Heather, we understand your frustration and apologize for any inconvenience. We appreciate your feedback and have escalated your case to our Executive Support Specialist team. A specialist will be assigned to review your case and reach out to assist. We look forward to speaking with you.
Mar. 16th, 2022
Verified Customer
Review Source
Bruce Oak Park, IL
I unfortunately had a poor experience with Blue Raven. First they did not appear to understand the local regulations where I live. The installation was done incorrectly per local regulations and required multiple visits for the company to finally get the set up acceptable to the village. It was months from the installation to when the system was operational. Then this winter, after heavy snows, ice and snow slid off the panels onto my car parked in the driveway causing thousands of damage to my vehicle. I emailed Blue Raven, and first they said they had never heard of this issue, and then stopped responding. Looking on line, this is a well known issue in states with snow, with solutions available. Their ignorance of this is unaccpeptable. I would strongly urge you to look for a different company that knows what they are doing
4 years ago
Reply from SunPower
Bruce, I tried to give you a call today, but I wasn’t able to get a hold of you. I want to apologize for the trouble you experienced at installation with delays. Please give me a call me back at 385-273-3934 or email me at reviews@blueravensolar.com so we can discuss how I can make things right. – Samantha H., Blue Raven Solar
Mar. 25th, 2021
Verified Customer
Review Source
Gregory Kernodle Fuquay-Varina, NC
Review updated: Horrible service. I had contracted and at the time, I had just installed a hot tub. through the winter before it was installed My bills were higher, so I got a quote from another company which was more panels. about a month and a half before install, I sent my rep an updated bill to which he blew me off saying it was no problem. Then it was installed, and I had to turn it on, connect to enphase and learn system myself. The rep sent me thermostats paid for out of his pocket, which is kind of shady, and they said they were going to send someone to install which hasnt happened. They are now saying I have to install 6 additional panels to get to 100% offset. Th rep is now telling me things like hybrid systems are good, but non of this was discussed before. I also had concerned that the panels are not lined up in straight lines, which my wife and neighbors have made comments, and again the rep blew me off . To me, the rep is either incompetent since I now have to purchase more, or just greedy and didn't care which is why he blew me off. The company has ceased to respond for requests to make this right or remove it and the loan. DO NOT contract with Blue Raven.
4 years ago Edited January 10, 2024
Reply from SunPower
Hi, Gregory! Thank you so much for speaking with me today. I'm sorry you felt you weren't supported when turning your system on. We can absolutely send a tech out to help you if you need more assistance. Smart thermostats and LED lights help reduce your energy consumption and make your solar system more effective so we include them with every system! Let's make sure yours get installed. I'm excited to work with you. I'll talk to you again soon! - Samantha H., Blue Raven Solar.
Mar. 10th, 2021
Verified Customer
Review Source
Andrew Boise, ID
I said I wanted solar panels but they insisted on an hour presentation when I only wanted the details of how much. Then I was told it was a 15 year loan when in reality it was 25 years. I’m a teacher so I said I could only do this during summer. They said don’t worry it’ll get done and we will do it all. Not only was it not done during summer. They also never let me know when things went through like my permit. I did all the work on that side of it. Constantly updating them on the progress of my panels. Then inspections and install had to be a week day. How can I get a sub in my class mid pandemic? On top of that you told me I wouldn’t need to because it’ll be done during summer. Constantly getting calls to schedule a week day install until finally they agreed to a weekend one and then tried to make me be the bad guy in the situation. Install guys were amazing. My contact guy was awful. He even tried to ask if he could stay in my house while I’m at work during the install. I’m going to let a guy I don’t even like into my home without me? No way. Awful service. Then my friend got solar panels from a local place. Way cheaper that I’m pay. Didn’t cost him a car to go green. If I were to do this again I’d go with any other company. This was an awful experience I hope no one else has to go through. And for some reason y’all keep asking me for these reviews. I’ve given you feed back two other times. How many times can I say you’re not a great company to work with till you leave me alone?
4 years ago
Reply from SunPower
Hi, Andrew! I apologize for asking you to leave a review when you’ve already provided us with Feedback about your experience. The emails that you’ve received asking for a review were sent to touch base and let you know you are meeting your production guarantee for your system , which is great news. While a local company may have been cheaper, you really are paying for quality when you go solar with Blue Raven. We assemble the highest quality equipment for you and offer guarantees to ensure they are producing what we say they will. Please contact our support line at 855-205-2530 if there is anything we can do for you. - Samantha H., Blue Raven Solar
Feb. 23rd, 2021
Verified Customer
Review Source
Sergio Herrera Visalia, CA
I contacted SunPower for customer service regarding the app not working correctly for the panels I purchased from them, 2 different times. They have yet to reply to my emails. Their communication about my project from start to finish was horrible. It took 5 months for the system to be installed from start to finish.
I was also promised $750 from a promotion SunPower had going on for 1st time installers. I have yet to receive it.
2 years ago
Reply from SunPower
Hi Sergio, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.
Jul. 19th, 2023
Verified Customer
Review Source
Rahmatullah
The installation process was a very unexplained and the timing was very unfortunate. It was not a good process and not a good experience. The customer support was very poor.
2 years ago Edited January 10, 2024
Reply from SunPower
Hi Rahmatullah, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.
Jul. 12th, 2023
Verified Customer
Review Source
Jon Aurand Roanoke, VA
when it was working, was great. Issue and inability to contact for assistance very concerning. I was on hold twice, last time for an 75 minutes, every time they cut in, the wait time increased!! System is down and we are in heavy round the clock AC usage. So, until something happens to change this lack of communication issue, I'm hesitant to recommend
3 years ago
Reply from SunPower
Jon, we are significantly improving the performance of our monitoring system to show your data faster. During this upgrade, real-time and historical data for your system may not be available. Your system is still producing energy and the data will be visible as soon as the upgrade is complete. We apologize for any inconvenience this may cause. An Executive Support Specialist will reach out. We look forward to talking to you.
Aug. 4th, 2022
Verified Customer
Review Source
Ron Hogle Calimesa, CA
When they installed the panels they left them dirty, filled with smudges and fingerprints all over them. They told me at least 4 times they would come and clean them and they never did. I have talked to the sales rep several times also and he said they would get cleaned and nothing has ever been done. Why would they consistantly lie to me? I would not recommend them to anyone.
3 years ago
Reply from SunPower
Thank you for bringing this situation to our attention. We would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details, and we will have an Executive Support Specialist contact you.
Jan. 5th, 2022
Verified Customer
Review Source
Kate Strebe
installation was a nightmare. it was 6 months from signing to install, which they did wrong and had to redo. it was then 2 months from install till the panels got turned on, at which time one set of panels wasn't connected correctly so wasn't working at all. it was an additional 4 months from that point to get the system fully functioning. i was constantly harrassing them to get the next step scheduled and redone, and no one i talked to ever had any answer or idea for what the hold-up/problem was.
5 years ago
Reply from SunPower
Hi Kate, we are sorry to hear you had a poor experience. .Your system was producing during this time just not reporting to your app. I know this can be frustrating and I want to apologize. Your system is now producing at 99% which is great news. Please give us a call if you have any questions. Thanks, Maddie E., Blue Raven Solar
Sep. 25th, 2020
Verified Customer
Review Source
Jeanette Glen Ellyn, IL
I was impressed at first, but now they are doing everything they can not to honor their own lease agreement. My panels are not connected due to squirrel damage, which they claim are not covered under the "We promise to 100% cover all repairs and maintenance ...." They are not responding and not taking calls. It is ridiculous and all the while I am paying the lease payment but getting absolutely nothing for it. Now they insist I pay $6000 for repairs. Buyers beware. It is a scam unless everything goes right.
5 years ago Edited January 10, 2024
Reply from SunPower
Hello Jeanette,
I'm sorry to hear your expectations were not met. Id be happy to answer any questions you may have. Please send me a direct message with your contact information and your address, and we discuss your concerns in detail. We appreciate your business and value your feedback.
I'm sorry to hear your expectations were not met. Id be happy to answer any questions you may have. Please send me a direct message with your contact information and your address, and we discuss your concerns in detail. We appreciate your business and value your feedback.
May. 29th, 2020
Mi-Seon Kong
Salesman lied and kept lying about everything. They said they installed solar on my neighbor’s home but when I spoke with the neighbor found out that was false. They said I could depreciate and get 70% back from my income taxes; This is a lie. The system size they quoted me was half the panels of other quotes and they said it would offset 100%. Don’t think I can trust that when everyone else is saying something different. They were also priced much higher price per watt anyway.
8 months ago
Reply from SunPower
Hi Mi-Seon, transparency and honesty are core values of our company, and we will be addressing this matter with our team to ensure this does not happen again. We also want to clarify that tax benefits and system size can vary based on individual circumstances, and we are committed to providing accurate and reliable information to our customers. We understand your frustration and value your feedback as it helps us improve our service. Please feel free to reach out to us directly if you would like to discuss this matter further at reviews@blueravensolar.com. -Emma A.
Mar. 22nd, 2025
Verified Customer
Review Source
Juan Dorado Chula Vista, CA
My system does not generate enough power to cover the entire bill. If they are feeding the info from my system to my app, surely they can track this pattern. They might claim privacy concerns etc, but I get this site is using cookies. Go with someone else.
3 years ago
Reply from SunPower
We're sorry to hear that your expectations are not being met and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.
Oct. 6th, 2022
Verified Customer
Review Source
Jose Valerio Ridgewood, NY
2 months after installation I already have problems with the solar panels. My Sunpower Home Monitoring is saying One or more devices are not working properly. I've been waiting close to a month for someone to fix the problem. Sunpower keeps telling me they are trying to locate a service technician in my area.
4 years ago
Reply from SunPower
Hi Jose, we're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance.
May. 25th, 2021
Verified Customer
Review Source
Benjamin Vacaville, CA
We’re happy with the product but during the installation we had an attic fire so I am not happy with the installers. The installation process was horrible. It cost me about three hundred thousand dollars in claims and we were out of the house for four months. It is working now and like the solar.
4 years ago
Reply from SunPower
Hi Benjamin, We apologize for the experience you had with us and the installation process. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Thank you.
May. 17th, 2021
Verified Customer
Review Source
Peter Coarsegold, CA
Horrible company to work with. Sub standard installation. They want your money but could careless about what you want. Good luck getting service work out of them. They hire sub contractors for everything. The contractors the have in house are lazy and show up when they want to. Ridiculous company.
4 years ago
Reply from SunPower
Hi Peter, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. We will have a member of the Executive Service team contact you.
Mar. 25th, 2021
Verified Customer
Review Source
MARVIN MARASIGAN
When they want my business anytime O call or text JC he will answer right away and now when they got our business I still have questions since we have not been inspected by LADWP he don't bother to answer or reply to my call or text.
5 years ago
Reply from SunPower
Hello Marvin, I've reviewed our records and it appears that you purchased your equipment from an Authorized SunPower dealer. Unfortunately, SunPower is unable to directly resolve the concerns you posted within your review; however, we will gladly contact the dealer on your behalf if you are still experiencing issues with your installation. Please send me a private message if you require further assistance from SunPower.
Dec. 14th, 2020
Verified Customer
Review Source
Maria Valenzuela Denver, CO
I have had the solar panels for a few years and the sales person lied to us. We still have a high energy bill on top of the dollar loan. It is a hoax! They also mentioned we would get so much back in taxes and that was also a lie!
5 years ago Edited January 10, 2024
Reply from SunPower
Hi Maria, I am sorry for the complications in your system's production. We have mailed you a compensation check which we hope helps make up for this error. Please let us know if we can help with anything else. Sincerely, Maddie E., Blue Raven Solar
Dec. 14th, 2020
Verified Customer
Review Source
Patrick Pease
false advertising. only designed for 75% of my electrical usage and gave me light bulbs to cover the last 25% when I was under the impression that you designed for 100% of my electrical consumption, which of course, would have been the smart thing to do....
5 years ago
Reply from SunPower
Hi Patrick, in the installation agreement you signed, Blue Raven guaranteed your system would produce 4,027 kWh in it's first year. Your system has produced 4,120 kWh in a year which is a 102% offset. You also signed the agreement for a 25% offset from our EE kit. Blue Raven has provided you with a state of the art system that is producing very well. Because your home has increased it's energy usage, the only way to offset this additional energy is to add additional panels. We are not responsible for your increased usage and such costs. - Maddie E., BRS
Nov. 20th, 2020
Verified Customer
Review Source
G. M. Davis
My system is constantly not working or not recording my energy levels. I am also receiving huge electric bills every month. What a waste for me as talking to many of my neighbors who also have solar systems..I have certainly been ripped off!
5 years ago
Reply from SunPower
Hi Georgette, we are sorry to hear you have a poor experience. Since your system went down for a few months, we have compensated for this lost production. I hope this helps to make up for our shortfall. Your system is now back online and producing very well. Please give us a call if you any other concerns or questions. Sincerely, Maddie E. Blue Raven Solar
Sep. 25th, 2020
Verified Customer
Review Source
Tom Santa Barbara, CA
They installed the panels incorrectly and it lead to some flooding in our attic. Our plumber showed what happened but they denied everything. Part of our contract calls for them to wash the panels at least once a year. They've never done it since installation.
6 years ago
Reply from SunPower
Hello Tom,
Would you mind sending me a private message with your contact information? I would like to look into this further for you and provide as much assistance as we can to get your issues addressed.
Would you mind sending me a private message with your contact information? I would like to look into this further for you and provide as much assistance as we can to get your issues addressed.
Jan. 18th, 2019
Verified Customer
Review Source
Troy Prezioso Durand, IL
Our original case was closed when our whole complaint was not addressed. We should not be charged $300 when the whole complaint and main complaint was not addressed. Very shady operation.
3 years ago
Reply from SunPower
Troy, we appreciate you bringing this to our attention and are actively looking into it. We have created a case on your behalf and escalated it to our Executive Support Specialist Team for review. Once your case has been reviewed a representative will be assigned to reach out. We look forward to talking to you.
Oct. 6th, 2022
Verified Customer
Review Source
Charles Amagansett, NY
Customer service is terrible - they have been upgrading their app for over a month and rarely answer my emails and on the rare occasion that they do, it is with some nonsense that everything is wonderful
3 years ago
Reply from SunPower
We are sorry to hear your expectations are not being met. We want to assign you an Executive Support Specialist to investigate your issue and reach out to assist in remedying this situation. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We look forward to hearing from you.
Sep. 9th, 2022
Verified Customer
Review Source
Vani Dublin, CA
It has been over 6 months since installation of the Solar power but it has not been activated correctly and hence, we lost both the power that could have been generated as well as the money that could have been saved.
3 years ago
Reply from SunPower
Hi Vani, thank you for providing us your feedback. We are truly sorry to hear for the delay you are experiencing in getting your system activated. I'd love the opportunity to restore your confidence in, SunPower. When you have a moment, please private message us your property address. So, we can further assist you on this matter.
Jul. 3rd, 2022
Verified Customer
Review Source
Irwin Rovner Wendell, NC
I believe the installation and permitting is complete, buy the system doesn't work! My most recent power bill was 135% of the neighborhood average and I am the ONLY house with solar panels. Something is wrong. VERY WRONG.
3 years ago
Reply from SunPower
Thank you for the feedback, Irwin. We are truly sorry for the experience you with your new system. We'd love to resolve this issue and restore your confidence in SunPower. Your account was located and a case has been opened regarding the matter. An executive support specialist will contact you for further assistance.
Jan. 5th, 2022
Verified Customer
Review Source
Steven Orinda, CA
My roof is thoroughly damaged and sometimes customer service is nonresponsive but the equipment seems to be performing well. I just wish they were more personal with their support for their customers.
4 years ago
Reply from SunPower
Hi Steven, I'm sorry to hear about your roof damage. I would like to have an executive support specialist contact you to address this right away. Can you please send a private message with your contact details? Thank you for bringing this to our attention.
Sep. 22nd, 2021
Verified Customer
Review Source
Celeste Temecula, CA
I'm not impressed with this company. The panels they installed never work because of a malfunction and on top of that there is a warranty issue that I can't seem to get resolved. They need to replace it, but haven't yet.
4 years ago
Reply from SunPower
Hi Celeste, thank you for bringing this situation to our attention. I am discouraged to hear of your negative experience. When you have a moment, please send us your contact information and we will have an Executive Support Specialist contact you.
Jun. 17th, 2021
Verified Customer
Review Source
Kimberly Scott
Horrible customer service, took way longer to install, not accurate prediction of solar panels needed, loanpal charged interest upfront and choice of loan company was never offered
5 years ago
Reply from SunPower
Hi Kimberly, I am sorry to hear you had a poor experience with Blue Raven. If you could email me at reviews@blueravensolar.com with your account details, I would be happy to address your concerns. Additionally, we exclusively work with Loan Pal as they provides the best value to our customers. If you have any questions about your loan please give them a call directly. Sincerely, Maddie E., Blue Raven Solar
Sep. 30th, 2020
Verified Customer
Review Source
Anonymous Englewood, CO
Because we moved from there 2 1/2 years ago and have contacted them multiple times to stop sending us the emails and information, It's none of our business but nothing changes and obviously we got your survey.
6 years ago
Reply from SunPower
Hello, we're sorry for the problems you've encountered. Please send us a private message with your contact information so that we may address your concern.
Dec. 10th, 2018
Maddie White
As far as the performance of our solar system - it was a 10. The downside is working with this company during a life event. We have provided all maintenance to our system at our own cost. We are now in the process of selling our home with the current set up and have received ZERO help. The phone number is AI only. They don't answer emails that we sent long before we even listed our home for sale. Theres no way to get a copy of our solar lease which we never received after digging through all the paperwork/emails provided to us. A total fiasco. We are a few weeks away from closing and the buyer may back out because of this hiccup.
1 year ago
Logan Schmidt
I chose one star only because no stars was not an option. I assumed the lease of solar panels through SunPower and have nothing but headaches ever since. The panels were not working when I assumed the lease and are still broken 9 months later with no fix in sight. I have contacted them time and time again with resolution in sight. They have stopped providing any support other than, call these other solar providers for help. Assuming a solar power lease with sunpower was the worst decision of my life. They charge a 300 dollar fee if you want to refinance your home and delay the process by 30 days to do so. I would sooner shoot myself in the foot before agreeing to sign another lease with them.
1 year ago
daniel wiltberger
If I could rate negative stars I would. I got sold on a solar lease that sounded great but turns out to be complete hassle. Had roof leaks multiple times due to installation issue that sunpower confirmed and stated they would reimburse me for. Was told in April of 2024 to have repairs done. Submitted receipts and was told payment was authorized and would be sent. I never received that $5250. Now I’m being told due to the bankruptcy that I may not receive my payment. We are a single income family of 6 as well as a disabled veteran. This is how they treat their clients. But don’t worry, I still have to pay my lease payments. For what, they don’t keep up on their end of the deal why should I. Complete scam. I wish I could tear this system off my house. I probably still won’t get an answer on my Payment after this review.
1 year ago
Brenda Medina
9/9/24-When I took over lease buying my house it started outworking well, Then 7/23 it stopped working and customer service is a joke. Finally after several calls 11/23 they came and fixed part of panels and 1 box works. Told need more invertors and 2/24 they came out and said you need more invertors and that is already what I was waiting for since 7/23. Told 3 weeks they would come in and now still waiting phone call after phone call. I hold I get disconnect and still paying $450 electric bills with no one fixing my panels now over a year. Now I call and the hold is the bankruptcy has everything on hold. One year and two months later, no help at all from SunPower. Worthless company for sure, do not use them. BMedina.
1 year ago
Aprill
My experience has been horrible! Everything got screwed up starting with the installation process all the way to not getting what I was promised. I told them I wanted a system that would cover my monthly electric bill. So they went over all the electrical paperwork then recommended how many panels I would need to cover my monthly bill. So I said okay and agreed to get the system that they recommended bc I trusted their professionals but the system I have isn’t enough to cover my bill. So I called bc I was promised that it would cover my bill or they would cover the difference but they aren’t doing that. The only person that did anything right was the owner Chad. He was wonderful and did everything he could to make things right but so many things were wrong that it was impossible. I’ve left so many messages with customer service and I never receive a call back. Now I receive an email saying that they filed bankruptcy so all of the warranties that I was expecting to get me through all the years now doesn’t exist. Now I have system that if it breaks down I’m screwed bc I don’t have a company that will honor my warranty. So the reasons that made me purchase the system no longer exist. So I’m left on my own to figure things out but still paying a company that no longer will be honoring our contract.
1 year ago
Reply from SunPower
Aprill, please send us a private message with your account and contact information or reach out through the Help Center on your mySunPower app. We apologize for any inconvenience and want to help escalate your concerns as well as have one of our specialists review your account and follow up. We appreciate your feedback and look forward to talking to you soon.
Sep. 6th, 2024
Christian Martell
It almost never works consistently. I have to check the app every day to make sure the panels are working. If I’m not diligent then power is being taken from the grid and I am losing money. The panels costed $10,000 and don’t work consistently. The help center is most likely in the Philippines. When customer service determined that a techinican would have to come look at the issue in person, the email said that they have frozen all work orders because of issues with their contractors. The company has also filed bankruptcy and is looking to be bought in the summer of 2024. This entire thing might be a scam.
1 year ago
Christopher Jacoby
The SunPower installation in September 2022 "appeared" to go well, but in early 2024, discovered we had roof leaks caused by the SunPower installation (this was confirmed by SunPower technicians too). This resulted in more than $12,000 of repair work, which Timitria Thompson assured would be reimbursed by SunPower when completed.
Work was completed early August and receipts submitted to Timitria at SunPower. She responded that they would be reimbursed. Subsequently, the bankruptcy was announced and now I am not able to get ahold of anyone to confirm payment will be made. This is ridiculous.
1 year ago
Joann S
If I can rate 0 or negative I would! We have panels owned and panels leased. The panels we owned have not been working since April and we have been constantly calling and have escalated but no resolution. I was told they would call to follow up but they never do. I have asked for them to call but they would email instead just to say they have no update. We are now getting notification that our electric bill is way higher than normal. So on top of paying for the solar panel we have we now incurring electricity charges. We live I. IL and summer days most important so w exam save as much solar as we can for fall and winter and yet it’s summer and we end up paying g already. Worst company ever
1 year ago
Reply from SunPower
Hi Joann we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.
Aug. 8th, 2024
Bern Racicot
I have been trying to get in touch with someone about billing and get put on hold from their automated answering system before they just hang up on me. They seem to have shut off my autopay, however, the money was taken out of my account on August 1st. I tried to set up a new account as instructed in a letter I received about changing their billing app, but it will not accept my information. The customer service has been awful since day 1, and it hasn't gotten any better. I took over the lease of the solar panels when I purchased my home last year. If I knew how bad the service would be, I would have never done that.
1 year ago
Reply from SunPower
Hi Bern Racicot, Effective August 1, 2024, all billing, contract, and home selling support will be provided by Launch Servicing. For further assistance, please contact the number listed on your billing statement. Additional support is available by logging into your online SunPower account at https://sunpower.youronlineaccount.com/.
Aug. 8th, 2024
Teresa Larios
I do not recommend Solar Power. Their customer service is aweful. We were sent to the wrong department several times and the solution to our issue was always different every time we called. We are attempting to transfer our solar to the new homebuyers and told us it can take 60 days to do so. It took them 1 month to send all the correct documents and to send to the correct department. We are now on the verge of losing the sale of the home due to Solar Power. Along with that, they are jeapardizing the purchase of our new home because of this delay. If you plan to sell your home, it is a nightmare to transfer the solar over to the new homeowners. I would not recommend.
1 year ago
Reply from SunPower
Teresa, we apologize for any inconvenience, understand your frustration and would like to help. Please send us your account and contact information and we will submit it to our Escalations Team for investigation and follow up. We appreciate you bringing this to our attention and look forward to talking to you soon.
Aug. 8th, 2024
Christine Menezes
Here's a revised version of your review:
---
I am currently a Realtor representing the buy side in a transaction where the sellers have a PPA with SunPower. The experience has been incredibly frustrating. SunPower has been extremely hard to get a hold of, and no one can provide a definitive timeline or even a manager's contact or name. Both the Escrow company and the sellers, buyers, and their representatives have struggled to get through.
The customer service representative who spoke to my buyer was very rude and disrespectful. This is no way to conduct business. It has been 7 weeks, and we still have no resolution. How can a real estate transaction take place with such extended and uncalled-for delays? Families are unable to move on with everything being on hold.
There has been no proper communication or emails from SunPower. Their behavior is very unprofessional and unhelpful. My buyers are significantly burdened, having to commute from San Diego to Temecula four times daily because the transfer isn't complete. School starts in a week, and this situation has caused unnecessary stress and inconvenience. I do not recommend SunPower based on this experience!!
1 year ago
Reply from SunPower
Christine, we're sorry to read about your current experience and issues regarding the sale/purchase of your client's home. Please send us a private message here on Best Company and will we happily submit it the appropriate team for further investigation and follow up. We want to restore your faith in SunPower and look forward to talking to you soon.
Aug. 8th, 2024
J Hawkins
Made inaccurate statements and kept changing their responses after calling them out on it. Made promises that did not appear in the agreement. Eventually, they went out of business and did not tell me. When I reached out asking about delays they shared they are "not taking any new leases", even though my agreement was signed prior to this announcement. They began searching for other companies that are under SunPower to pass the project on to, but without the benefits promised with SunPower, one of them being a company they spoke negatively about and encouraged me not to go with. Going out of business for a reason, over promise, under deliver, bold faced lies. Dodged a seriously terrible situation with them going out of business when they did.
1 year ago
Anthony Joseph DiPlacito
poor, poor customer service. signed up in December 2024 now August 2024 and not hooked up yet. Constant delay's no contacts with state consumer affairs or their own engineers to ok the project. Finally got the system installed in May but Failed inspection in July because of paperwork not finished correctly. Was told it would be taken care of next week, two weeks now no calls or emails and they won,t answer the phone to let us know wha'ts going on. PGE just let us know today that it will be 30 days for ok from the solar company to turn us on , so we save NO money this summer on our electric bill when it is so high. Why did we go solar, sure don't need the aggavation
1 year ago
Reply from SunPower
Anthony, we want to restore your faith in SunPower and apologize that your expectations have not been met. We have escalated your case and concerns for investigation and follow up regarding your system operation. Thank you for bringing this to our attention and we look forward to talking to you soon.
Aug. 1st, 2024
Margo White
My system has been half down due to a failed inverter for over 3 1/2 months now. My electric bill has soared over $1000 and I can't get anyone to fix my system. Rather than sending someone out to diagnose my system, Sunpower had me, the homeowner, do all the troubleshooting for them. They refused to send a tech out prior to declaring bankruptcy, stalling me on the repair for more than a month before flat out stating they had no one to send. Then they closed my case without asking or taking any action to remedy my situation. Now I reopen the case every time they close it, which is roughly once a week.
1 year ago Edited September 23, 2024
Reply from SunPower
Margo, we'd like to help you with your current system issues and concerns. Please send us a private message here with your account and contact info and we will follow up with our Escalations Team to help make sure your system is performing to your expectations. We appreciate you bringing this to our attention and look forward to talking to you soon.
Aug. 1st, 2024
Krista Diamantopoulos
I have been extremely dissatisfied with this company. My husband called the company back in January 2024 to inform them that 7 out of our 20 solar panels were not working. They told us they would put an order in for the parts and once the parts came in they would contact us to schedule an appointment for someone to come out and repair them. It is now July and the issue has still not been remedied. We have called them every month since to get an update and try and figure out what the hold up is. We continue to get the same run around that either the order was put in wrong, the parts aren’t ready, they are waiting on the other company to schedule a date but it doesn’t actually seem that anyone knows anything. They have not been proactive about contacting us, we have always had to be the ones to reach out to them which involves long wait times with little to no new information. It has been extremely frustrating and if I could do it all over again I would choose a different company.
1 year ago
Reply from SunPower
Krista, I am sorry to read about your experience and apologize that your expectations have not been met. We'd like to help get your case escalated and require additional information. At your earliest convenience please send us a private message with your account and contact details and we will submit your concerns to our Escalations Team to investigate and follow up. We appreciate you bringing this to our attention and look forward to talking to you soon.
Jul. 25th, 2024
Dom Tedeschi
I originally signed an agreement in nov 2023. After receiving many excuses for the delay, panels were installed on 6/28. Was told I would be contacted within a week to complete setup. As of 7/23 I’ve reached out to installer (js industries llc) 4 times. They’ve not answered calls or responded to message sent. I was given installers contact information by Sunpower support along with a Sunpower email address should I require additional help. When I sent an email to Sunpower requesting assistance, I received an automated response that the address was not monitored. My project manager represents energypal an authorized Sunpower distributor.
I will update this review if the situation improves.
1 year ago
Reply from SunPower
Dom, we'd like to help resolve your current concerns and appreciate you bringing this to our attention. Please send us a private message with your account and contact information and we will have a specialist follow up to assist you. Thank you for bringing this to our attention and we look forward to talking to you soon.
Jul. 25th, 2024
Marty Salcedo
I honestly think I got shafted leasing the solar panels. It has doubled my electric bill. Just think, during the day, I go to work and do not turn anything on. Panels generate me a bill/invoice and I got no benefit. Then I come home in the late afternoon and turn on computer to do reports, lights as needed and lo and behold, the sun goes down and I pay Edison. I am double billed.
Then on top of that, here it is on a sunny weekend day, I have no A/C on, no pool motor and the meter arrow shows it is going to the right and that means I am still paying Edison even though I have 21 panels on my roof! How in God's green earth! Are these panels supposed to generate 100 watts, I am billed for 100 watts for each panel but they only generate 15 watts or something?
I am on my 3rd inverter. I believe as none of the equipment installed seems to be decent operating material.
Please check account #100025868493.
General piece of trash scheme that I fell for.
1 year ago
Reply from SunPower
Marty, we're sorry to read about your current situation and understand your frustrations. We'd like to help but require additional information. At your earliest convenience please send us a private message here on Best Company with your preferred contact information and the address attached to your account and we will have an Escalations Specialist follow-up with you. We apologize for any inconvenience and look forward to talking to you soon.
Jul. 1st, 2024
Fabio Matuck
I am extremely disappointed with Sunpower’s service and handling of the issues related to the installation of solar panels on my tile roof. Nearly 18 months ago, Sunpower installed the system on my house, and since then, it has been nothing but a nightmare.
The installation was poorly executed, resulting in significant leaks into my roof. This has caused extensive damage to my property, and despite numerous attempts to get Sunpower to address these issues, they have consistently failed to provide a satisfactory resolution.
Right after installation, I have made countless calls and sent numerous emails, only to be met with delays, excuses, and a general lack of urgency. Sunpower’s customer service has been negligent at best, displaying a complete disregard for the severity of the situation and the impact it has had on my home and family.
Their technicians have come out multiple times, but the problem persists, suggesting either a lack of competence or a lack of concern for their customers. The leaks have not only damaged the roof but also caused internal damage to my house, leading to additional repair costs and stress.
It is unacceptable for a company of Sunpower’s stature to handle such serious issues with such negligence. I trusted Sunpower to provide a reliable and professional service, but they have failed miserably. I strongly advise anyone considering their services to look elsewhere and avoid the prolonged headache and financial burden that I have experienced.
In summary, Sunpower has demonstrated a complete lack of accountability and professionalism. Their inability to resolve the issues caused by their poor installation has been both frustrating and costly. I hope this review serves as a warning to others and prompts Sunpower to take their customers’ concerns more seriously in the future.
1 year ago
Reply from SunPower
Fabio, I apologize for any inconvenience and want to help restore your faith in SunPower. We have submitted your review to your open case and requested investigation and follow-up regarding your current issues and concerns. We appreciate your feedback and look forward to talking to you soon.
Jun. 25th, 2024
Norbin Cruz
I have been working with SunPower for 200 days, and I am still not connected to the power grid. Despite numerous attempts to get answers from corporate, no one is responding to me. I was informed that my installation was passed down to their "trusted" installer after the company laid off all their crew. This is beyond disappointing.
It's the middle of summer, and my panels are installed, but instead of harvesting energy during the peak season, I am left fighting to get someone to acknowledge my request and complete my installation. Emails and calls lead nowhere, leaving me with no choice but to contact SunPower through all social media channels and review sites.
They promised to cut my $500 electrical bill to $200, and I hope they honor this commitment and reimburse me for my costs. This experience has been incredibly frustrating, and I would not recommend SunPower to anyone based on my ordeal.
1 year ago
Reply from SunPower
Norbin, we're sorry to read your sentiments and concerns and understand your frustration. Your review is greatly appreciated and we have submitted it to our Escalations and Coordination Teams for investigation and follow-up. We want to restore your faith in SunPower and look forward to talking to you soon.
Jun. 24th, 2024
Craig Morrison
I have no idea how this company as so many great reviews. We signed a lease, which had a guarantee for the amount of solar they will produce for our house. Our panels died within last year and we were basically told we need to fix them and keep paying the lease payment. Apparently, we were supposed to go down to the local SunPower parts shop and fix the panels ourselves. We fought with them for months to get a tech out to fix it. Finally we stopped payment on the panels, since we were paying for nothing while also paying the original electric bill during a summer in Arizona. The tech finally came out after waiting 6 months and said the PV5 was no longer communicating/working with their system so they had to change it out for a PV6. Once it was swapped out, IT STARTING WORKING! IMAGINE! We started paying on the bill and received a final debt collection notice. We paid the missing months because we were tired of dancing around even though we paid for nonworking panels just to move forward. Nope, according to the last invoice, they have received no payments, even though their sorry website says we all the payments owed to them. We've spoken to over a dozen "representatives" and they are all clueless. They keep asking for money even though our bill should be 0 until the following month. Would never recommend this guys to anyone.
1 year ago
Reply from SunPower
Hi Craig, we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.
Jun. 5th, 2024
Review Source
Asam Irfan
Recently bought new home in jan2024 and it's been 5 months my solar system is not activated yet. First sunpower team didn't submit the paperwork to Smud later I found with Smud there is no paperwork from sunpower.. After doing everything once everything was ready to go then sunpower team just sending us emails with instructions how to activate solar system by our self instead of sending their team member to activate it.
After first e-mail they reply after a month later and then same lame excuses like we did try online but unfortunately didn't work out so again received same e-mail how to activate by our self...
Really disappointed, non professional and 3rd class service from sunpower.
1 year ago
Reply from SunPower
Asam, we're sorry to read you are having a hard getting your system activated and want to help. We submitted your feedback to our case and escalated it for further investigation and follow-up. We want to help, understand your frustration and look forward to talking to you soon. Thank you for bringing this to our attention.
May. 29th, 2024
rfm526@aol.com
This is the worst customer service I have ever encountered.
No call backs! No email replies!
It's like they have my money and now I'm forgotten!
I had my panels removed by the sub contractor they sent out for a new roof replacement. Now the roof work has been completed almost a year now and I still can't get my panels replaced back up on my roof. Called and getting nowhere! Then they are switching sub contractors three different companies and can't get any answers.
I got dates for installation but I got NO shows and NO calls!
I can't keep taking off from work for this!
I'm am missing out on any benefits I am supposed to get with solar! I feel that I'm wasting my money!
1 year ago
Reply from SunPower
Hello, we are sorry to read about your experience and want to help restore your faith in Sunpower. We have escalated your open case for further investigation and follow-up. Your new case manager will be following up with an update regarding your current subcontractor issues. Thank you for bringing this to our attention and we look forward to talking to you soon.
May. 29th, 2024
