Sunnova: Read 5,942 User Reviews From Real Homeowners

star star star star star

Maggie Los Angeles, CA

That we have to wait so long for the electric company to approve the panels to turn them on.

1 year ago

Reply from Sunnova

Thank you, Maggie! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We do apologize for any inconvenience you have experienced. If you have any questions or concerns, please contact us at customerservice@sunnova.com

Sep. 27th, 2023

star star star star star

Alvin Hong Valencia, CA

Simply, great service and truly helps bring down utility costs for electricity !

1 year ago

Reply from Sunnova

Hi Alvin Hong! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 19th, 2023

star star star star star_border

Felipe Febo

Sunnova need to improve in relation to warranty, it did not properly respond to the client complains

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention Felipe. We are so sorry to hear about your experience. This does not represent the values of Sunnova. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 15th, 2023

star star star star_border star_border

Pablo Rivera Jiménez

I like that they answer quick to a system malfunction, but the offer me an update service that never happened or at least a reasonable offer

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention, Pablo. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 15th, 2023

star star star star star

Elba Rivera

The service is great and they are always willing to try to fix any problems you may have.

1 year ago Edited September 15, 2023

Reply from Sunnova

Thank you, Elba We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

star star star star star

Charles D Lee San Diego, CA

No problems with their system or support. I only have a storage battery from them.

1 year ago

Reply from Sunnova

Hello, Charles D Lee. We value your positive feedback. We're dedicated to offering the finest customer service possible.

Sep. 14th, 2023

star star star star star

Yessenia Rivas

Haven't had issues with the system, always having power and battery is working well.

1 year ago Edited September 26, 2023

Reply from Sunnova

Hello Yessenia Rivas, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 13th, 2023

star star star star star

John Riley Centerville, MA

The customer service was friendly. they helped me save money and it was effortless.

1 year ago

Reply from Sunnova

Hi John! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

star star star star star

Jerilyn Kronstadt Cementon, PA

Only been working with company a short time but have they been very informative at each step

1 year ago

Reply from Sunnova

Thank you, Jerilyn Kronstadt! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 1st, 2023

star star star star star

Jose Alberto Apopka, FL

I had a good experience with Sunnova, the person who attended me explains everything

1 year ago

Reply from Sunnova

Hello Jose, we are so happy to hear that your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *VD*

May. 25th, 2023

star star star star star

David FL

I apprecaite and I am grateful for the remarkable work and services provided so far.

1 year ago

Reply from Sunnova

Thank you, David! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

star star star star star

Vivian McCann Whiting, NJ

Workers were friendly and gentlemen. They were efficient a and clean up was excellent.

1 year ago

Reply from Sunnova

Hi Vivian McCann! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

star star star star star

Benito

So far I do not have any problems with the system. The system was intalled fast .

1 year ago

Reply from Sunnova

Hi Benito! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DM*

May. 25th, 2023

star star star star star

Timothy Armand Cape May, NJ

The best decision I have made as a homeowner. Sunoca is a responsibie and reliable leader in Solar

1 year ago

Reply from Sunnova

Hi Timothy Armand! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 25th, 2023

star star star star star

joann mazerolle Leominster, MA

We have had nothing but good experiences with the installers and the the solar works awesome

2 years ago

Reply from Sunnova

Hi joann mazerolle! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

Nelida Gomez Bloomfield, CT

I had enjoy service and support to the point of recommending the product to others.

2 years ago

Reply from Sunnova

Hello Nelida Gomez, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

David M. Walker Deltona, FL

So far the system is not doing what I was sold on.

4 years ago

Reply from Sunnova

Hello Mr. Walker, Thank you for reaching out. I see that the agent assisting you with your open case did attempt to reach out to you earlier today. I will contact her directly so she can follow up with you again tomorrow to address these issues for you. Thank you.^JD

Jun. 22nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Patience johnson

Im paying even more than before on my regular bill now i just have two bills

4 years ago

Reply from Sunnova

Hello Patience, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Mar. 4th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Mrs Ream

They need better communication with the inspectors

4 years ago

Reply from Sunnova

Good morning Mrs. Ream, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. Thank you for choosing Sunnova. ^MP

Feb. 11th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

AJISHA Hempstead, NY

I am still getting a regular bill for my light bill and I shouldn't be

4 years ago

Reply from Sunnova

Good Morning Ajisha, Thank you for bringing this to our attention. If you could please send us your contact information to and one of our Issue Resolutions Specialists will reach out to you soon to further assist. Thank you^MP

Dec. 3rd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Kimberly

I had a lot of problems with the company installing the solar.

4 years ago

Reply from Sunnova

Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Felicia Clair Ridgecrest, CA

It took 2.5 years for my solar project to be conpleted

5 years ago

Reply from Sunnova

Thank you for your feedback Felicia Clair. We are sorry to hear that this was your experience with your installation process. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.^OA

Sep. 17th, 2019

star star star star star_border

Mark Lamson

The amount of time from initial install to activation

9 months ago

Reply from Sunnova

Thank you for your 4-star review, Mark! We take pride in our quick and easy install process along side our partners. Welcome to the Sunnova Family!

Jan. 31st, 2024

star star star star star_border

Leonardo Gonzalez

Very much needed in PR. Great costumer service.

10 months ago

Reply from Sunnova

Thank you for reaching out to us, Leonardo. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 15th, 2023

star star star star star_border

JERRY C

they are good the system works saves me money

10 months ago Edited March 21, 2024

Reply from Sunnova

Thanks for reaching out to us, Jerry C. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 8th, 2023

star star_border star_border star_border star_border

David Overby Orlando, FL

This all sucks can you come and get the crap off my roof. It has been off over a month and no one even told us

11 months ago

Reply from Sunnova

We apologize for the inconvenience. We will look into this for you right away and ensure you receive the assistance you need. Please send us a private message with your case details to customerservice@sunnova.com and we will follow up with your case owner to expedite the response.

Nov. 22nd, 2023

star star star star_border star_border

Paul Haas Las Vegas, NV

The employees would just show up to do repairs, no phone calls beforehand

11 months ago

Reply from Sunnova

Greetings Paul Haas, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova.

Nov. 20th, 2023

star star star star star_border

Tommy Garcia

The quality of panels the info turn around rate was quick.

11 months ago

Reply from Sunnova

Hello Tommy Garcia, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 10th, 2023

star star star star star_border

Darryl L Taylor

The process went smoothly, but it also took longer than expected to complete.

2 weeks ago

Reply from Sunnova

Thank you, Darryl! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

star star star star star

Domingo Gonzalez

Good service. Alway William to help the customers.

4 weeks ago

Reply from Sunnova

Hello Domingo, thank you for your five-star review. We appreciate your feedback! We hope our services keep exceeding your expectations.

Oct. 7th, 2024

star star star star star

Arthur Yuen 2025 [Parent]

This company is really good and responsive

1 month ago

Reply from Sunnova

Thank you, Arthur! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 9th, 2024

star star star star star

Jeff C

Smooth evaluation, installation, and initiation.

2 months ago

Reply from Sunnova

Hello Jeff. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 8th, 2024

star star star star star

Jorge Rivera

Excellent service and detail-oriented company.

2 months ago

Reply from Sunnova

Greetings Jorge. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 8th, 2024

star star star star star

Michelle Varner

I am still in the beginning phases but so far so good!

5 months ago

Reply from Sunnova

Hi Michelle Varner! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 13th, 2024

star star star star star

Stephanie Gregory Lonek

Excellent customer service and fast service

5 months ago

Reply from Sunnova

Hi Stephanie, thank you for your message. Our goal is to provide world-class customer service. It's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

May. 9th, 2024

star star star star star

scot macmullen

Great communication and fairly quick install!

5 months ago

Reply from Sunnova

Hi Scot, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. We appreciate your support!

May. 9th, 2024

star star star star star_border

David Ting

knowledgeable sales representative has been very helpful.

7 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

star star star star star

Eladio O Infante

Rapid Response and no problem with system

8 months ago

Reply from Sunnova

Hello Eladio O Infante, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 9th, 2024

star star star star star

Amy Sommerville Ocala, FL

All the people that we have encountered have been wonderful

1 year ago

Reply from Sunnova

Hello, Amy Sommerville. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Nov. 7th, 2023

star star star star star_border

Allison Reisch

Very pleased with the service I received during the whole process.

1 year ago

Reply from Sunnova

Hi, Allison Reisch. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Nov. 7th, 2023

star star star star star

TYLER NEGRI

Jason and the company did a great job from start to finish!

1 year ago

Reply from Sunnova

Hello, Tyler Negri. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Nov. 7th, 2023

star star star star star

hurdlesua

Excellent customer service…professional, and informative!

1 year ago

Reply from Sunnova

We value your view, hurdlesua. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Nov. 7th, 2023

star star star star star

Bobbie Johnson Seattle, WA

Great job well done and outside crew was outstanding.

1 year ago

Reply from Sunnova

Hi Bobbie Johnson, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Nov. 7th, 2023

star star star star star

Mjones

Ease of business, great product and people.

1 year ago

Reply from Sunnova

We value your view, Mjones. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Nov. 7th, 2023

star star star star star

Patrick Carey Haddonfield, NJ

Good customer relations. Very pleased so far.

1 year ago

Reply from Sunnova

Hello, Patrick Carey. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Nov. 7th, 2023

star star star star star

Lainie Segal Winter Haven, FL

Wonderful service! Worked to make having solar affordable.

1 year ago

Reply from Sunnova

Hello Lainie Segal, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 3rd, 2023

star star star star star

welcome 2023 Dover, DE

Fast installation and discrete location

1 year ago Edited December 22, 2023

Reply from Sunnova

Hello welcome2023, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 3rd, 2023

star star star star star

Travis French North Port, FL

Great experience! They made it very simple.

1 year ago

Reply from Sunnova

Hello Travis French welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 3rd, 2023

star star star star star

Miguel Galarza Wayne, PA

The installation work was quick. It looks great

1 year ago

Reply from Sunnova

Greetings, Miguel Galarza , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 24th, 2023

star star_border star_border star_border star_border

Felicia Rice Peoria, AZ

First three install appointment days late. Still not complete. W9 filled out on 10-15. Great sales men, very nice install men

1 year ago

Reply from Sunnova

Hello Felicia Rice , We apologize for any inconvenience. Feel free to reach us via email at customerservice@sunnova.com with your full name and system ID and with any concerns you may have, so we can further assist you and ensure that you have a positive experience with us.

Oct. 23rd, 2023

Sunnova Reviews