Sunnova: Read 6,066 User Reviews From Real Homeowners

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Tom White San Francisco, CA

Excellent customer service and professional installation process.

8 years ago

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Clemente Reyes

Very happy with windmar. Would recommend to friends and family members.

8 months ago

Reply from Sunnova

Hello Clemente, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

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Peg Wright

Excellent company to work with and outstanding customer service.

9 months ago

Reply from Sunnova

Thank you, Peg Wright! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 22nd, 2024

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Bruce Steffen

Luke was very thorough.....and friendly.....Answered ALL my questions

9 months ago

Reply from Sunnova

Hello, Bruce. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Luke!

Mar. 22nd, 2024

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Robbie Perrone

Great sales! Great product! Huge savings! Definitely recommend!

9 months ago Edited June 5, 2024

Reply from Sunnova

Robbie, thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Mar. 22nd, 2024

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Donna G

So far so good!!! New system recently installed under one year.

9 months ago

Reply from Sunnova

Greetings Donna! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Christian Miciano

Sunniva has excellent customer service! Great products and easy to use!

9 months ago

Reply from Sunnova

Greetings Christian, Thank you for choosing Sunnova! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Donald MacQueen

Service was promptly executed. Solar system is saving lots of money monthly.

9 months ago

Reply from Sunnova

Greetings Donald! Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Osiris DeLeon

Great product and service. Sunnova and partners have treated me very good

9 months ago

Reply from Sunnova

Hello, Osiris DeLeon. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Mar. 22nd, 2024

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Sharon Lux

From knowledgeable presentation to professional installation, all 5 star.

9 months ago

Reply from Sunnova

Hi Sharon Lux! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Juan E. Velazquez Diaz

Sunnova is actively present in Puerto rico and Customer Service is exelent.

9 months ago

Reply from Sunnova

Hi Juan E Velazquez Diaz! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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David Bologna

Stands by there word and promises made during the installation process.

9 months ago

Reply from Sunnova

Thank you, David Bolonga! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Linda

So far all my questions have been answered in a timely manner.

9 months ago

Reply from Sunnova

Thank you, Linda! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Augustus Herrington Baltimore, MD

They came on time, worked diligently and let me know when they were finish

10 months ago

Reply from Sunnova

Thanks for reaching out to us, Augustus Herrington. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Feb. 13th, 2024

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Fred Teeter

Have had nothing but issues with the company...

3 months ago

Reply from Sunnova

Hello Fred. We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please accept our apologies for any inconvenience you have had. We did try to reach you today but were unsuccessful. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

Sep. 18th, 2024

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Ishmael Bihl Elk Grove, CA

This company has consistently provided great customer service and excellent pricing.

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Rita Young Pittsburgh, PA

Great service. Great install very professional & thorough with explanations & clean up

1 year ago

Reply from Sunnova

Hello Rita Young, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 14th, 2023

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Luis A Cora

I feel confident with the equipment because i don't worry with electric shut down

1 year ago

Reply from Sunnova

Hi Luis A Cora, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 14th, 2023

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John Sterne Los Angeles, CA

Easy installation. System is working as promised. Saving lots of money. Thank you!

1 year ago Edited December 8, 2023

Reply from Sunnova

Thank you for you review, John Sterne. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 8th, 2023

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Zuleyska Viera

Excellent service, in short, I am very satisfied and I do not regret choosing Sunnova as a dealer.

1 year ago Edited June 5, 2024

Reply from Sunnova

Hi Zuleyska, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Maggie Los Angeles, CA

That we have to wait so long for the electric company to approve the panels to turn them on.

1 year ago

Reply from Sunnova

Thank you, Maggie! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We do apologize for any inconvenience you have experienced. If you have any questions or concerns, please contact us at customerservice@sunnova.com

Sep. 27th, 2023

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Alvin Hong Valencia, CA

Simply, great service and truly helps bring down utility costs for electricity !

1 year ago

Reply from Sunnova

Hi Alvin Hong! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 19th, 2023

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Felipe Febo

Sunnova need to improve in relation to warranty, it did not properly respond to the client complains

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention Felipe. We are so sorry to hear about your experience. This does not represent the values of Sunnova. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 15th, 2023

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Pablo Rivera Jiménez

I like that they answer quick to a system malfunction, but the offer me an update service that never happened or at least a reasonable offer

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention, Pablo. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 15th, 2023

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Elba Rivera

The service is great and they are always willing to try to fix any problems you may have.

1 year ago Edited September 15, 2023

Reply from Sunnova

Thank you, Elba We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Charles D Lee San Diego, CA

No problems with their system or support. I only have a storage battery from them.

1 year ago

Reply from Sunnova

Hello, Charles D Lee. We value your positive feedback. We're dedicated to offering the finest customer service possible.

Sep. 14th, 2023

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Yessenia Rivas

Haven't had issues with the system, always having power and battery is working well.

1 year ago Edited September 26, 2023

Reply from Sunnova

Hello Yessenia Rivas, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 13th, 2023

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John Riley Centerville, MA

The customer service was friendly. they helped me save money and it was effortless.

1 year ago

Reply from Sunnova

Hi John! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

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Jerilyn Kronstadt Cementon, PA

Only been working with company a short time but have they been very informative at each step

1 year ago

Reply from Sunnova

Thank you, Jerilyn Kronstadt! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 1st, 2023

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Jose Alberto Apopka, FL

I had a good experience with Sunnova, the person who attended me explains everything

1 year ago

Reply from Sunnova

Hello Jose, we are so happy to hear that your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *VD*

May. 25th, 2023

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David FL

I apprecaite and I am grateful for the remarkable work and services provided so far.

1 year ago

Reply from Sunnova

Thank you, David! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Vivian McCann Whiting, NJ

Workers were friendly and gentlemen. They were efficient a and clean up was excellent.

1 year ago

Reply from Sunnova

Hi Vivian McCann! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Benito

So far I do not have any problems with the system. The system was intalled fast .

1 year ago

Reply from Sunnova

Hi Benito! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DM*

May. 25th, 2023

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Timothy Armand Cape May, NJ

The best decision I have made as a homeowner. Sunoca is a responsibie and reliable leader in Solar

1 year ago

Reply from Sunnova

Hi Timothy Armand! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 25th, 2023

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joann mazerolle Leominster, MA

We have had nothing but good experiences with the installers and the the solar works awesome

2 years ago

Reply from Sunnova

Hi joann mazerolle! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

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Nelida Gomez Bloomfield, CT

I had enjoy service and support to the point of recommending the product to others.

2 years ago

Reply from Sunnova

Hello Nelida Gomez, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

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Alycia Filippone

There was lack of communication and sloppy work.

4 months ago

Reply from Sunnova

Hello Alycia. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right.

Aug. 5th, 2024

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Verified Customer

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David M. Walker Deltona, FL

So far the system is not doing what I was sold on.

4 years ago

Reply from Sunnova

Hello Mr. Walker, Thank you for reaching out. I see that the agent assisting you with your open case did attempt to reach out to you earlier today. I will contact her directly so she can follow up with you again tomorrow to address these issues for you. Thank you.^JD

Jun. 22nd, 2020

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Verified Customer

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Patience johnson

Im paying even more than before on my regular bill now i just have two bills

4 years ago

Reply from Sunnova

Hello Patience, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Mar. 4th, 2020

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Verified Customer

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Mrs Ream

They need better communication with the inspectors

4 years ago

Reply from Sunnova

Good morning Mrs. Ream, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. Thank you for choosing Sunnova. ^MP

Feb. 11th, 2020

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Verified Customer

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AJISHA Hempstead, NY

I am still getting a regular bill for my light bill and I shouldn't be

5 years ago

Reply from Sunnova

Good Morning Ajisha, Thank you for bringing this to our attention. If you could please send us your contact information to and one of our Issue Resolutions Specialists will reach out to you soon to further assist. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Kimberly

I had a lot of problems with the company installing the solar.

5 years ago

Reply from Sunnova

Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Felicia Clair Ridgecrest, CA

It took 2.5 years for my solar project to be conpleted

5 years ago

Reply from Sunnova

Thank you for your feedback Felicia Clair. We are sorry to hear that this was your experience with your installation process. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.^OA

Sep. 17th, 2019

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Gaby Ramos

Because i’m very happy with the system !

8 months ago

Reply from Sunnova

Gaby Ramos, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Mark Mayhem

Awesome product, awesome service, Sunnova is the way to go!

9 months ago

Reply from Sunnova

Hello, Mark. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best business, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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Fred Axline

system works for me would like lower lease payments

9 months ago

Reply from Sunnova

Fred Axline, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Gail Vaillancourt

still paying eversource, but much smaller bill

9 months ago

Reply from Sunnova

Hi Gail Vaillancourt. We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Mar. 22nd, 2024

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Ayamga Atua

I dislike tech support services, when have a problem no quick response

9 months ago

Reply from Sunnova

Hi Ayamga Atua, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Mar. 22nd, 2024

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Eric S

Good savings compared to what pge charges

9 months ago

Reply from Sunnova

Hi Eric S, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 21st, 2024

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Amit Saran Union City, NJ

customer service and app need more update

9 months ago

Reply from Sunnova

Greetings Amit, thank you for taking the time to write us a four star review. We genuinely appreciate your feedback, as it helps us identify areas where we can improve.

Mar. 13th, 2024

Sunnova Reviews