Sunnova: Read 5,942 User Reviews From Real Homeowners

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Olvin and warzone Game Fort Worth, TX

Great services and also I get my power wall system fast. I recommend Sunnova

2 years ago

Reply from Sunnova

Hello Olvin and warzone Game, thank you for your positive words. We want to welcome you to the Sunnova family!**MV

Jul. 23rd, 2022

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John Buggy Mantua, NJ

No problems with signing up or with the installation process

2 years ago

Reply from Sunnova

Thank you, John Buggy! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LS*

Jul. 18th, 2022

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Michelle Boone South Plainfield, NJ

BIG WAVE DESIGNED MY SOLARS PANELS AND DECEITFULLY CHANGED MY DESIGN WITH LESS PANELS AND KEPT THE SAME PRICE AND SUNNOVA DID NOTHING HORRIBLE CUSTOMER SERVICE

2 years ago

Reply from Sunnova

Hello Michelle Boone, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to resolutions@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *LS*

Jul. 11th, 2022

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FRANCES HERNON Roslindale, MA

Excellent crew of workers! Very happy with everything so far

2 years ago

Reply from Sunnova

Hi FRANCES HERNON, thank you for your 5-star rating. Welcome to the Sunnova family! **LS

Jun. 30th, 2022

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Anibal Rodriguez

That you have been attentive to the whole process keeping me informed.

2 years ago

Reply from Sunnova

Hi Anibal Rodriguez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Jun. 30th, 2022

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Lindsay Zachman

They were very communicative and kind! Super easy to work with

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Lindsay! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! +EC

Jun. 16th, 2022

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Clover Waite New York, NY

It has been very well everyone involved was very detailed- very happy with everything

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Clover Waite! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

May. 27th, 2022

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Nancy Alvarado Springfield, MA

All the people have been great and a lot of patience and very polite

2 years ago

Reply from Sunnova

Thank you for the kind words, Nancy. Welcome to the Sunnova family!^JD

May. 25th, 2022

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Rod Houston, TX

Easy to talk to, they explained everything where you can understand 💯

2 years ago

Reply from Sunnova

Thank you for the kind words, Rod. Welcome to the Sunnova family!^JD

May. 19th, 2022

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Marcia Cox Fords, NJ

Excellent service from representatives. The service provided is superb.

2 years ago

Reply from Sunnova

Thank you for the kind words, Marcia. Welcome to the Sunnova family! ^JD

May. 18th, 2022

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Tricia Bulmer Upland, CA

So far so good. We haven’t seen an Edison bill yet though.

2 years ago

Reply from Sunnova

Thank you for the kind words, Tricia. Welcome to the Sunnova family! ^JD

May. 6th, 2022

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James Peterson Manchester, CT

The company was very informative in installation went as planned

2 years ago

Reply from Sunnova

Thank you for the kind words, James. Welcome to the Sunnova family! ^JD

May. 6th, 2022

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David corporan Warwick, RI

These guys were professional and quick. This process was harmless and worth it

4 years ago

Reply from Sunnova

Hello David Corporan! We work hard to make sure you understand every step of the process. Thank you for helping us convert more homes into energy-saving powerhouses. Welcome to our Sunnova Family!^IS

Sep. 1st, 2020

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James Mcelrath Halifax, PA

Everything works well, no problems at all with the system! Great company!

4 years ago Edited September 12, 2023

Reply from Sunnova

Mr. Mcelrath, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jul. 29th, 2020

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Lori Martocchio Winsted, CT

Very professional, true to what they told us. Great group of guys!!!

4 years ago

Reply from Sunnova

Good morning Lori, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jul. 14th, 2020

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Syeda Valley Stream, NY

Excellent service and saving a lot on our electricity bill 😀

4 years ago

Reply from Sunnova

Thank you for the note, Syeda. Welcome to the Sunnova family!^JD

Jun. 29th, 2020

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Juan Acevedo Cranston, RI

I'm going to pay less money guarantee always going to pay the same

4 years ago Edited September 14, 2021

Reply from Sunnova

Thank you for the note, Mr. Acevedo. Welcome to the Sunnova Family!^JD

Jun. 4th, 2020

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Gloria Louise Broussard Houston, TX

I like the savings . I don't like the way I have been treated regarding my contract. I have been put aside, like it doesn't matter.

4 years ago

Reply from Sunnova

Hello Mrs. Broussard, we are here to help. One of our agents will contact you soon to help get this issue resolved. Thank you. ^JD

Jun. 1st, 2020

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HAWK Las Vegas, NV

Terrible company!!! Customer service is a nightmare! They do not do what they promise or follow through, and employees are changing over all of the time.

4 years ago Edited September 14, 2021

Reply from Sunnova

Hello Hawk, thanks for bringing this to our attention. Can you please send us a private message with your System ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

May. 26th, 2020

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Carolina Read Malden, MA

Great customer service. A ++++++ Will recommend it to anyone!.

4 years ago

Reply from Sunnova

Thank you for the note, Carolina. Welcome to the Sunnova Family!^JD

May. 19th, 2020

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Daniel Paul Redding, CT

We had a solar system installed and everything went smooth from start to finish

4 years ago

Reply from Sunnova

Hello Daniel Paul! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^OA

Apr. 25th, 2020

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Andrew and Cheryl Danbury, CT

Very hard to reach someone to answer questions. I got more information from the installers than anyone else.

4 years ago

Reply from Sunnova

Hello Andrew and Cheryl, thanks for bringing this to our attention. Can you please send us a private message with your system ID and phone number where we can reach you? We'll look into this right away. Thank you ^JD

Apr. 14th, 2020

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Anthony phillip Woodbine, NJ

Great company to do business with and very dedicated workers

4 years ago

Reply from Sunnova

Hello Anthony phillip , Thank you for your kinds words and 5-star feedback. Welcome to the Sunnova family!. ^OA

Apr. 7th, 2020

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Terry Walker Red Lion, PA

They work very hard with you to come up with the best individualized plan

4 years ago

Reply from Sunnova

Good morning Terry, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Victoria L Carter Parkville, MD

Sunova was very knowledgeable and friendly. They did superior work.

4 years ago

Reply from Sunnova

Good Afternoon Victoria, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Jan. 14th, 2020

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Lil rastaman Haines City, FL

Well explained services, professional, and great customer services

5 years ago

Reply from Sunnova

Thank You Lil rastaman! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 20th, 2019

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Javier Gutierrez Fisherville, MA

All was perfect and one time as they said. Faster than I expected.

5 years ago

Reply from Sunnova

Hello Javier, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 26th, 2019

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Alfredo T DaCosta Cumberland, RI

Staff always very professional in answering any questions that I may have.

5 years ago

Reply from Sunnova

Good Morning Alfredo, Thank you for your feedback and Welcome to The Sunnova Family!. ^MP

Aug. 12th, 2019

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Daniel El Paso, TX

Great service, my questions were answered promptly and clearly.

5 years ago

Reply from Sunnova

Hello Daniel, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

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Geri Mahaffey Lemoore, CA

Very helpful, timely, explained program well. Thank you so very much...

5 years ago

Reply from Sunnova

Hello Geri, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

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Kathy

Easy to work with and our electric Bill's are exactly as they stated

5 years ago Edited January 10, 2024

Reply from Sunnova

Hello Kathy, we are glad your happy with the system and savings. Welcome to the SUnnova family!**MV

May. 25th, 2021

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Dj Jose

Is a great company to deal with easy to make a deal go SUNNOVA

5 years ago

Reply from Sunnova

Good Afternoon Dj Jose, Thank you for your positive feedback and Welcome to the Sunnova Family! . ^MP

Jul. 3rd, 2019

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Guillermo Ramirez Riverside, CA

Ive had a few leaks after the panels were put on. I called sunnova and they refuse to help me out even when the leaks are right under my pabels. .....

5 years ago

Reply from Sunnova

Hello Guillermo Ramirez, we are here to help. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank You. ^OA

Jun. 27th, 2019

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alba e acuna

happy that everything came as expected miss kim is very helpful

5 years ago

Reply from Sunnova

Good morning Alba, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Jun. 21st, 2019

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Sandy G Enfield, CT

Pleasant experience. Hold time was minimal. Questions answered quickly.

5 years ago

Reply from Sunnova

Hello Sandy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jun. 12th, 2019

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Sebastian New Bedford, MA

they keep you informed step by step thru out the complete job

6 years ago

Reply from Sunnova

Hello Sebastian, we appreciate your positive feedback. Welcome to the Sunnova Family!

Oct. 27th, 2018

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Noel M. Baitlon

Your staffs are so professionals any asked info. Well answered and informative

6 years ago

Reply from Sunnova

Thank You Noel! we appreciate your positive feedback!

Oct. 25th, 2018

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Erin MacDonnell North Haven, CT

The staff was professional and kept me up to date with emails.

6 years ago

Reply from Sunnova

Hello Erin,, we are excited to welcome you to the Sunnova family! We are so happy to hear your experience reflected what we strive for. We appreciate your positive feedback.

Aug. 31st, 2018

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Brendan Haugh The Bronx, NY

Everything going great install went smoothly and roof install went smooth

6 years ago

Reply from Sunnova

Hello Brendan, we are excited to welcome you to the Sunnova. family We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. KM

Aug. 25th, 2018

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hedy Li PLLC Phoenix, AZ

They taking forever to remove it since we bought a foreclosure house. I just keep calling them,never give me a time frame when will be remove it. thanks

6 years ago

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John Stracensky San Francisco, CA

Excellent experience and I was totally impressed with their work.

8 years ago

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Tom White San Francisco, CA

Excellent customer service and professional installation process.

8 years ago

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Maggie Starkey Farmington, NM

The employees we have dealt with have been courteous and friendly

10 months ago

Reply from Sunnova

Hello, Maggie Starkey we appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Jan. 2nd, 2024

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Dave Lynn Haverhill, MA

Making use of the environment to ssave energy, and Trinity came to us.

10 months ago

Reply from Sunnova

Thank you, Dave! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Martin L Tulare, CA

I like everything about the company to the workers to customer service

10 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Lynette J. Deptford, NJ

Great service. I’m enjoying my panels. Can’t wait to see the savings.

10 months ago

Reply from Sunnova

Thank you, Lynette! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Alphawindman IVL Las Vegas, NV

I've had no problems at all with the service and I am very happy

10 months ago

Reply from Sunnova

Hi Alphawindman IVL, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2023

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Devon Maple Tucson, AZ

Easy installation, a long process but they make sure its done right.

10 months ago

Reply from Sunnova

Thanks for reaching out to us, Devon Maple . Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 26th, 2023

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Grayson Sharp Davenport, FL

No pushy questions, I like getting billed as an email instead of snail mail.

10 months ago

Reply from Sunnova

Hello Grayson Sharp, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 18th, 2023

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Charmaine Shimizu Las Vegas, NV

Savings, savings, savings each month since I signed the agreement with Sunnova!

10 months ago

Reply from Sunnova

Charmaine Shimizu, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Dec. 14th, 2023

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