Sunnova: Read 6,066 User Reviews From Real Homeowners

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Martha Berry Nashville, TN

Prompt service. Problem solved. Friendly guys.

1 year ago

Reply from Sunnova

Thanks for your message Martha Berry! We take great pride in providing you with a good solution and better understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses!

Jul. 15th, 2023

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Joe Resendes Fall River, MA

The installers were very professional and courteous

1 year ago

Reply from Sunnova

Thank you, Joe Resendes! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 12th, 2023

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Jann Shanaman Harrisburg, PA

So happy with our system. Producing soooo much energy!!

1 year ago

Reply from Sunnova

Thank you, Jann Shanaman! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 10th, 2023

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Matthew Eldredge Scottsdale, AZ

From start to finish the process took over 5 months. Absolutely ridiculous when the original sales pitch was 1-2 months

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention, Matthew Eldredge. Can you send us a private message with your system ID and a phone number where we can contact you? We will analyze this immediately.

Jul. 10th, 2023

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Anthony DeJohn

The process of installing and approvals took linger than expected

1 year ago

Reply from Sunnova

Hi, Anthony DeJohn! We appreciate your feedback. Thank you for being part of the Sunnova Family and for your continued patience!

Jul. 10th, 2023

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JAMES J RICHE Manahawkin, NJ

All went well. Smooth process kept simple.

1 year ago

Reply from Sunnova

Thank you for your message, James J. Riche. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 7th, 2023

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tim graydon Phelan, CA

Everything was in order. Everyone was so nice.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Tim Graydon! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 7th, 2023

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Jennifer Durandisse Rehoboth, MA

The overall experience was amazing.great team!

1 year ago

Reply from Sunnova

Hello Jennifer Durandisse! We are so happy to hear that your experience reflects what we strive for. Thank you for your positive feedback, and welcome to the Sunnova Family!

Jul. 3rd, 2023

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Harley Davidson Covina, CA

Excellent customer service, communication and honesty.

1 year ago

Reply from Sunnova

Hi Harley Davidson! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 30th, 2023

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Alejandro Camejo Davenport, FL

New system is more expensive than expected, didn’t warn about Duke min bill charge

1 year ago

Reply from Sunnova

Hello Alejandro Camejo, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Jun. 30th, 2023

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Migdalia Martinez Rockville, CT

Great Company, service, professional staff and employees!

1 year ago

Reply from Sunnova

Thank you, Migdalia Martinez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jun. 30th, 2023

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Karen McGrath

It was easy, they were professional, it's saving me money.

1 year ago Edited March 29, 2024

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 27th, 2023

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Petra Dejesus

Reliability Responsibility great service

1 year ago

Reply from Sunnova

Thank Richard Soener! We appreciate your positive feedback and are thrilled we could help!

Jun. 29th, 2023

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James Knox Orange, TX

Still waiting to hear back on much needed repairs. Been waiting over a week, no call back

1 year ago

Reply from Sunnova

Hello James Knox, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jun. 29th, 2023

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Steve Lichtman Westborough, MA

Great communication every step of the way.

1 year ago

Reply from Sunnova

Hi Steve! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 29th, 2023

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Pam Pearson Houston, TX

Prompt, courteous and kept me up to date on progress

1 year ago

Reply from Sunnova

Hi Pam Pearson! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 28th, 2023

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Maureen Harrisburg, PA

Great service - quick and easy to enroll

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Maureen!
We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

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Denzil

In my view the communication between customers sales person and office personnel needs improvement.

1 year ago

Reply from Sunnova

Hello Denzil,
We are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you, please?

Jun. 27th, 2023

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tharen stevens Houston, TX

Called one day to schedule an appointment. I told then I didn't need anything. They show up anyway and now my system is worse than before.

1 year ago

Reply from Sunnova

Hello tharen stevens,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number for the customer or a system ID. Please know that we take this matter seriously and look forward to resolving it for you.

Jun. 27th, 2023

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cat jankowski MA

They were great and support helpful. Much appreciated

1 year ago

Reply from Sunnova

Thank you, Cat Jankowski! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jun. 23rd, 2023

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Adam Elliott Kansas City, MO

They were professional and courteous to us

1 year ago

Reply from Sunnova

Hi Adam! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Sharon Caldwell Phoenix, AZ

Very professional. Customer service and project rep very nice

1 year ago

Reply from Sunnova

Hi Sharon! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Roger Meloun

Have not have had any major issues at all

1 year ago Edited June 13, 2024

Reply from Sunnova

Hi Roger, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 25th, 2024

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Yechiel Nakdimen Jersey City, NJ

Customer service nearly non-existent. Got thru to their office only once. Had to reach out to the rep directly to get anywhere.

1 year ago

Reply from Sunnova

Hello Yechiel Nakdimen, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you. -Loamy P.

Jun. 14th, 2023

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Michael J Gonzalez

Excellent service , very happy with my choice!

1 year ago Edited June 30, 2024

Reply from Sunnova

Hello Michael, thank you for your five-star review, we appreciate your feedback! We hope our services keep exceeding your expectations.

Jun. 11th, 2024

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Dave Tibbet Fresno, CA

Good product and helpful people. Easy approval process

1 year ago

Reply from Sunnova

Hi Dave Tibbet! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Ramón A Rivera

Excellent company. Quality. Customer service is good.

1 year ago

Reply from Sunnova

Hi Ramon A. Rivera! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Morey White Denver, CO

Honest and friendly. Good company! Would recommend.

1 year ago

Reply from Sunnova

Hi Morey White! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Lesa warta Citrus Heights, CA

Saving us money. Having a consistent bill.

1 year ago

Reply from Sunnova

Hi Lesa Warta! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Rafael Lacen

Good service and excellent comunication!

1 year ago

Reply from Sunnova

Hi Rafael Lacen! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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George Tsiattalos

Excellent service, great website and easy to contact!

1 year ago

Reply from Sunnova

Hi George Tsiattalos! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Arlene Medina

Excellent equipment, system and service.

1 year ago Edited December 13, 2023

Reply from Sunnova

Greetings, Arlene Medina. We appreciate your review. We are pleased that you received faultless and simple service. We value your assistance in turning more households into energy-efficient powerhouses!

Dec. 16th, 2023

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Neli Mendez South Yarmouth, MA

Nice to have people like you to help with this

1 year ago

Reply from Sunnova

Hi, Neli Mendez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Kayley Petersen San Diego, CA

Loved the service and so excited to have solar

1 year ago

Reply from Sunnova

Hi Kayley Petersen! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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JOSE PEZOA Stockton, CA

everything installed on time, very trust

1 year ago

Reply from Sunnova

Hi JOSE PEZOA! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 13th, 2023

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David G New Bedford, MA

Good product and overall service has been acceptable

1 year ago

Reply from Sunnova

Hi David G! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Scott Cohen LA

Excellent service from the whole team...

1 year ago

Reply from Sunnova

Hi Scott Cohen! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 13th, 2023

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meet patel

Great system , process of installation was quick

1 year ago

Reply from Sunnova

Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 13th, 2023

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Mandyto Torres

Like my equipment at all deslike nothing to said

1 year ago Edited March 29, 2024

Reply from Sunnova

Hello Mandyto Torres, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 13th, 2023

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Eric Ryans

GREAT SERVICE FROM BEGINNING TO END! HIGHLY RECOMMEND!

1 year ago

Reply from Sunnova

Hello Eric, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 13th, 2023

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Hiram Candelaria

Good Service and excellent products. two thumbs up

1 year ago

Reply from Sunnova

Hello Hiram, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 13th, 2023

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Julio Chevres Orlando, FL

Excellent service. Always assists customer needs.

1 year ago

Reply from Sunnova

Hi Julio! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 13th, 2023

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ANTHONY G KENNEDY Atlantic City, NJ

Great solar system and customer service support.

1 year ago

Reply from Sunnova

Hi Anthony! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 13th, 2023

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Laurie Bacha

Great product, great results! It was so easy to save!

1 year ago Edited March 21, 2024

Reply from Sunnova

Hi Laurie, we appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Anne Caron Newington, CT

Our experience with so far been very positive and we are very satisfied.

1 year ago

Reply from Sunnova

Hi Anne Caron! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Annie Laconia, NH

They were available to answer all my questions.

1 year ago

Reply from Sunnova

Thank you, Annie! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *CP

Jun. 12th, 2023

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Zarak Khan Cleveland, OH

Great customer service and very professional

1 year ago

Reply from Sunnova

Hi Zarak ! We appreciate your feedback. Thank you for being part of the Sunnova Family!*AM*

Jun. 12th, 2023

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Amy Harrisburg, PA

Fast install, guys did a great job w install

1 year ago

Reply from Sunnova

Hi Amy! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Rodriguez

I like the information that is provided.

1 year ago

Reply from Sunnova

Hi Rodriguez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Raghunandan Dudda Subramanya Clementon, NJ

They have insurance protection for productivity

1 year ago

Reply from Sunnova

Hi Raghunandan Dudda Subramanya! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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