Sunnova: Read 5,941 User Reviews From Real Homeowners

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Dad Belleville, MI

On time and got the job done and in a timely matter .

1 year ago

Reply from Sunnova

Thank you for the honest and kind message. We work hard to make sure you have a timely and well done process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 22nd, 2023

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Angelica Gonzalez Walden, NY

Professional, well put together team. Will recommend

1 year ago

Reply from Sunnova

Angelica Gonzalez, thanks for your message! We take great pride in providing you with a professional process and experience. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Aug. 22nd, 2023

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Debbie Blatz Milford, MA

Communication was key. Always willing to call you back

1 year ago

Reply from Sunnova

Thank you for your positive feedback, Debbie Blatz! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Aug. 18th, 2023

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lee baker Miami, FL

Great workers, knowledgeable, and professional

1 year ago

Reply from Sunnova

Hello lee baker, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 18th, 2023

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Malcolm Stephens Lebanon, PA

Efficient, work oriented, clean and professional

1 year ago

Reply from Sunnova

Hi Malcolm Stephens, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 16th, 2023

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Martin Lutz Cleveland, OH

They inspected my system at no cost to me.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Martin Lutz! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Aug. 15th, 2023

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Connie B Halifax, PA

Great customer service and quick installation

1 year ago

Reply from Sunnova

Thank you, Connie B! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 15th, 2023

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Sarah Boogerd Allendale, MI

Quality workmanship. Saving money one electricity.

1 year ago

Reply from Sunnova

Hello Sarah Boogerd, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 10th, 2023

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Sand2kat Kingsport, TN

Great communication from my day one. From sales to install

1 year ago

Reply from Sunnova

Greetings, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Aug. 8th, 2023

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Nancy Gilbert Winchester, MA

Installation and transition was smooth !

1 year ago Edited September 12, 2023

Reply from Sunnova

Hello Nancy Gilbert, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Aug. 8th, 2023

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Nick Fereria Fresno, CA

They were great the whole way through the whole process.

1 year ago

Reply from Sunnova

Hi Nick Fereria, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 8th, 2023

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Claudia Banta

Very professional staff. Kind and courteous.

1 year ago

Reply from Sunnova

Claudia Banta, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Aug. 4th, 2023

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Holly Chicopee, MA

Quick and efficient install. Very polite

1 year ago

Reply from Sunnova

Hello Holly, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jul. 31st, 2023

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Abebe Yimmam Glen Burnie, MD

Sun nova is very nice and professional .keep it up

1 year ago

Reply from Sunnova

We appreciate the positive feedback, Abebe Yimmam! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. We hope to continue the respectful service deserving of your rating!

Jul. 28th, 2023

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Raz Inbal

Great company with great customer service

1 year ago Edited September 28, 2023

Reply from Sunnova

Thank you for your positive feedback, Raz Inbal! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jul. 28th, 2023

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Rebecca Martin

Supportive customer service, clear outreach with next steps

1 year ago

Reply from Sunnova

Rebecca Martin, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jul. 27th, 2023

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Charles Cook Dallas, TX

Everything is fine, install went quickly

1 year ago

Reply from Sunnova

Hello Charles Cook, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jul. 27th, 2023

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Rory Simpson Markham, IL

Techs arrived on time and were professional.

1 year ago

Reply from Sunnova

Thank you for your message, Rory Simpson. We work hard to make sure the process is completed in a timely manner and as professional as necessary. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 26th, 2023

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ChevPD Cincinnati, OH

Informed me of what they did while on the roof.

1 year ago

Reply from Sunnova

ChevPD, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jul. 26th, 2023

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Toan Leung Austin, TX

On time and professional with replacement and install

1 year ago

Reply from Sunnova

Toan Leung, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Jul. 26th, 2023

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Thomas Doyle Ruskin, FL

The whole process was short and sweet. @

1 year ago Edited July 27, 2023

Reply from Sunnova

Greetings Thomas Doyle, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Jul. 26th, 2023

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Karen N. Miami, FL

Seamless installation and without any issues

1 year ago

Reply from Sunnova

Hello, Karen N., and welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jul. 24th, 2023

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Charles Morales Gilbert, AZ

Very friendly experience and amazing install crew!

1 year ago

Reply from Sunnova

Charles Morales, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Jul. 24th, 2023

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Jim Gastringer Cape Coral, FL

Great install. Nice neat job. Did the job on time,

1 year ago Edited July 24, 2023

Reply from Sunnova

Thank you for your message, Jim Gastringer. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 24th, 2023

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Walter Laseter Spartanburg, SC

Excellent service and quick response to our needs

1 year ago Edited September 13, 2023

Reply from Sunnova

Hello Walter Laseter, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jul. 20th, 2023

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Tim Phillips Wayne, PA

Great service from the beginning, kept me well informed

1 year ago

Reply from Sunnova

Hello Tim Phillips, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jul. 19th, 2023

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Lloyd Askew Ludlow, MA

Easy procedure and great service. They are very responsive.

1 year ago

Reply from Sunnova

Thanks for your positive feedback, Lloyd Askew! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future.

Jul. 17th, 2023

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Martha Berry Nashville, TN

Prompt service. Problem solved. Friendly guys.

1 year ago

Reply from Sunnova

Thanks for your message Martha Berry! We take great pride in providing you with a good solution and better understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses!

Jul. 15th, 2023

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Joe Resendes Fall River, MA

The installers were very professional and courteous

1 year ago

Reply from Sunnova

Thank you, Joe Resendes! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 12th, 2023

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Jann Shanaman Harrisburg, PA

So happy with our system. Producing soooo much energy!!

1 year ago

Reply from Sunnova

Thank you, Jann Shanaman! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 10th, 2023

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Matthew Eldredge Scottsdale, AZ

From start to finish the process took over 5 months. Absolutely ridiculous when the original sales pitch was 1-2 months

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention, Matthew Eldredge. Can you send us a private message with your system ID and a phone number where we can contact you? We will analyze this immediately.

Jul. 10th, 2023

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Anthony DeJohn

The process of installing and approvals took linger than expected

1 year ago

Reply from Sunnova

Hi, Anthony DeJohn! We appreciate your feedback. Thank you for being part of the Sunnova Family and for your continued patience!

Jul. 10th, 2023

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JAMES J RICHE Manahawkin, NJ

All went well. Smooth process kept simple.

1 year ago

Reply from Sunnova

Thank you for your message, James J. Riche. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 7th, 2023

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tim graydon Phelan, CA

Everything was in order. Everyone was so nice.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Tim Graydon! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 7th, 2023

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Jennifer Durandisse Rehoboth, MA

The overall experience was amazing.great team!

1 year ago

Reply from Sunnova

Hello Jennifer Durandisse! We are so happy to hear that your experience reflects what we strive for. Thank you for your positive feedback, and welcome to the Sunnova Family!

Jul. 3rd, 2023

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Harley Davidson Covina, CA

Excellent customer service, communication and honesty.

1 year ago

Reply from Sunnova

Hi Harley Davidson! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 30th, 2023

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Alejandro Camejo Davenport, FL

New system is more expensive than expected, didn’t warn about Duke min bill charge

1 year ago

Reply from Sunnova

Hello Alejandro Camejo, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Jun. 30th, 2023

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Migdalia Martinez Rockville, CT

Great Company, service, professional staff and employees!

1 year ago

Reply from Sunnova

Thank you, Migdalia Martinez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jun. 30th, 2023

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Karen McGrath

It was easy, they were professional, it's saving me money.

1 year ago Edited March 29, 2024

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 27th, 2023

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Petra Dejesus

Reliability Responsibility great service

1 year ago

Reply from Sunnova

Thank Richard Soener! We appreciate your positive feedback and are thrilled we could help!

Jun. 29th, 2023

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James Knox Orange, TX

Still waiting to hear back on much needed repairs. Been waiting over a week, no call back

1 year ago

Reply from Sunnova

Hello James Knox, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jun. 29th, 2023

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Steve Lichtman Westborough, MA

Great communication every step of the way.

1 year ago

Reply from Sunnova

Hi Steve! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 29th, 2023

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Pam Pearson Houston, TX

Prompt, courteous and kept me up to date on progress

1 year ago

Reply from Sunnova

Hi Pam Pearson! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 28th, 2023

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Maureen Harrisburg, PA

Great service - quick and easy to enroll

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Maureen!
We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

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Denzil

In my view the communication between customers sales person and office personnel needs improvement.

1 year ago

Reply from Sunnova

Hello Denzil,
We are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you, please?

Jun. 27th, 2023

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tharen stevens Houston, TX

Called one day to schedule an appointment. I told then I didn't need anything. They show up anyway and now my system is worse than before.

1 year ago

Reply from Sunnova

Hello tharen stevens,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number for the customer or a system ID. Please know that we take this matter seriously and look forward to resolving it for you.

Jun. 27th, 2023

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cat jankowski MA

They were great and support helpful. Much appreciated

1 year ago

Reply from Sunnova

Thank you, Cat Jankowski! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jun. 23rd, 2023

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Adam Elliott Kansas City, MO

They were professional and courteous to us

1 year ago

Reply from Sunnova

Hi Adam! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Sharon Caldwell Phoenix, AZ

Very professional. Customer service and project rep very nice

1 year ago

Reply from Sunnova

Hi Sharon! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Roger Meloun

Have not have had any major issues at all

1 year ago Edited June 13, 2024

Reply from Sunnova

Hi Roger, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 25th, 2024

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