Sungevity: Read 1,994 User Reviews From Real Homeowners

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Cathy rodrigues Gilroy, CA

I have been trying to refinance my home,but because of Lien on the home for Solar equipment and the bankruptcy of sungevity that is supposedly solar spectrum and or Kina ole capital and not able to get anyone to call back from any of these companies. They say leave a message and will get right back to you! Bullshit!!! I cannot get a clean title so I am being held hostage to these companies! It is costing me extra money for everyday I can't complete my refinance that I have approval for except for this title deal!

8 years ago

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Robert McKenna Bay Shore, NY

They called in less than a minute then cancelled one quote appt. after another and promised to call after each one but never did. I had to call them and the rep. said they lost their leasing company but would have another last week. Here we are in another week and no call and no contact. If I am having this much trouble BEFORE they get a contract and money I can't imagine what will happen after they have a signed contract.

8 years ago

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Jason marcia

JD M was courteous and took care of my inverter and got my system back up thank you very much Horizon for sending him out Jason marcia

8 years ago

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Earl Henderson

JD M was on time courteous and took care of the systems production thank you Horizon for sending him out. Nathaniel Johnson

8 years ago

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Rick Seely

JD Miramontes I Found this crew to be knowledgeable and confident that they could correct this problem. Thanks Horizon Rick Seely

8 years ago

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Brian Pate B M Goldwater A F Range, AZ

outsourced installation just horrible . $1100 upgrade to power panel fuse box .$8000.00 roof to be able to covered for installation warranty $14500 to pay off the the lease after selling the house plus two years of payments $2800.00 now after all of this big loss i have been waiting on a $180.00 check for the performance promise that has yet to show up after six weeks

8 years ago

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Rosemary Payne

My 72 year-old mother had Sungevity install solar solar on her rental. The set-up that they did does not cover the household usage and resulted in an almost $3000 true-up bill this year! When we asked them to fix the problem they said they would not move the panels or add more without adding another lease! Now the solar bill plus the PG&E is almost more than the PG&E bill without solar! I am now working with another company to try and fix Sungevity's screw-up. These guys are crooks! If you are considering them for your solar project, DON'T! Any company would be better than these guys.

8 years ago

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Teri

What an integral company upfront and honest no outsourcing and backed by Oak Tree financial. My pick by far!! Southern California experts.

8 years ago

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Paula

Very unprofessional at the customer service level. We never got to beyond the information level with this company. They were late in calling us at the appointed time. They didn't seem to use the information that I had provided in a previous phone call. When the phone call was mysteriously disconnected they didn't bother to call back. It didn't seem like they really wanted our business. I originally contacted the company since they are recommended by the Sierra Club.

9 years ago

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Thomas Matthews San Ramon, CA

You guys are the most unorganized solar bunch that I have dealt with out of the 4 or 5 that I have been in contact with. Even the patio cover company said the same thing to me. I don't understand why there is such miscommunication among the Sungevity team. Every time I talked to someone from Sungevity they acted like they had no clue of what was going on with my project. Do not use this company!!!

9 years ago

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Vanessa Santa Ana, CA

Solar installed & it took 3 months to actually get it running?! I was forgotten about, I had to pursue why it wasn't running- no authorization to operate!! Several emails NOT answered- several phone calls & multiple people coming out to take pictures, it FINALLY is fully working!! This was ridiculous- 3 months?! I am angry & would not recommend this company.

9 years ago

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Luis F Brum La Mesa, CA

great service. my involvement was minimal, and was done 1 month ahead of schedule. no pressure and with my best interest in my mind. thanks

9 years ago

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Samuel Trussell Beaumont, CA

Norma Aguilar did a fine job handling my questions and concerns during installation and start-up for my solar power system.

9 years ago

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Lois Cissell Palm Desert, CA

Horizon Solar knows their business very well. The explanation of the services through installation and project staff was always prompt and helpful.

9 years ago

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Sarah M Gardner Highland, NY

I leased my system in 2012. After a lightning strike in 2014, I lost a whole summer of generating while Sungevity tried to get me a new converter. In 2015 I had another long outage. The performance guarantee is BS. It's pro-rated in such a way that when things go south, they don't have to pay.

9 years ago

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Peggy Crawford Glendora, CA

Excellent company and we are very happy with our solar. Good customer service by all of the staff. I have recommended them several times now.

10 years ago

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Bob Maher Wappingers Falls, NY

Sungevity is an awesome company. Very helpful, saving money every month, doing something good for the environment. Best decision ever!!

11 years ago

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Verified Customer

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Gary Cleesen Lake Elsinore, CA

Very easy process and good communication with the staff!

5 years ago

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Verified Customer

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Shari Rajacich

They are professional and know their business

5 years ago

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Verified Customer

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Billy Wallace

attentive, on time , good installation, keeping me informed on job progresss

5 years ago

Reply from Sungevity

Hi Billy,
Thank you so much for the very positive review. We are glad to hear things went so well.

Blake Hazelrigg
Senior Manager

Feb. 19th, 2020

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Verified Customer

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Limor San Diego, CA

Best customer service and competitive proce

5 years ago

Reply from Sungevity

Hi Limor,
Thank you for the great 5 star review. Happy solar!

Blake Hazelrigg
Senior Manager

Jan. 21st, 2020

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Verified Customer

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Sean Corona, CA

Customer service, save us a lot of money

6 years ago

Reply from Sungevity

Hi Sean,
Thank you for the 5 star review! We are so glad to have you as our customer and it is wonderful to hear that your system is saving you a lot of money.

Blake Hazelrigg
Senior Manager

Dec. 5th, 2019

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Verified Customer

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Anonymous

Slow process. It has taken too much time to get connected to the PG&E Grid.

6 years ago

Reply from Sungevity

Hi There,
I am sorry to hear things have taken longer than expected to get turned on. If you would like for me to look into your project to see what can be done on our end to help expedite things I would be more than happy to! Please just send me an email using the address in my signature and we will go from there. I would love to help turn things around for you.

Blake Hazelrigg
Senior Manager

Nov. 26th, 2019

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Verified Customer

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Doug Coalinga, CA

No communication with me. Apparently my system is not producing or not communicating for 2 months. Right now I am not a happy customer.

6 years ago

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Verified Customer

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Ginny J Tehachapi, CA

Simple, everything has gone great so far!

6 years ago

Reply from Sungevity

Hey Ginny,
We are glad to hear everything is going so well. Thanks for choosing us as your solar provider!

Blake Hazelrigg
Senior Manager

Oct. 21st, 2019

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Verified Customer

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Jerry Kraft Wildomar, CA

They have done everything they promised to do.

6 years ago

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Verified Customer

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Kamran Vakil

Great company. Service has been excellent

6 years ago

Reply from Sungevity

Hello Kamran,

We are so glad to hear Rosa provided you with a top notch experience as you went solar. She really knows her stuff! Please let us know if any questions or concerns come up.

Blake Hazelrigg
Senior Manager

Jun. 21st, 2019

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Verified Customer

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Denise Quinlan Yucca Valley, CA

Everything went so smoothly from start to finish!

6 years ago

Reply from Sungevity

Hi Denise,
Thank you for the 5 stars! So glad you are harnessing the power of the sun to power your home!

Blake Hazelrigg
Senior Manager

Jul. 24th, 2019

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Verified Customer

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Cal Corona, CA

Attention to making sure the process went smooth

6 years ago

Reply from Sungevity

Thanks for the great review, Cal! Happy solar!

Blake Hazelrigg
Senior Manager

Jul. 18th, 2019

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Verified Customer

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Anonymous Covina, CA

I thought the Sungevity salemen were professional.

6 years ago

Reply from Sungevity

Thanks for the 5 star review!

Blake Hazelrigg
Senior Manager

Jul. 18th, 2019

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Verified Customer

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Great San Jose, CA

Did a good job. Completed job on time. Good and kind workers.

6 years ago

Reply from Sungevity

Hello There,
Thank you for the great review! Please reach out to us if there is ever anything we can do to turn this into a 5 star experience.

Blake Hazelrigg
Senior Manager

Jul. 18th, 2019

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Verified Customer

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Barry

Great to work with. Highly knoweledgable. No pressure.

6 years ago

Reply from Sungevity

Hi Barry,
Thank you for the kudos. Please let us know if there is ever any additional assistance we can provide.

Blake Hazelrigg
Senior Manager

Apr. 30th, 2019

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Verified Customer

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Anonymous Los Banos, CA

I signed with Sungevity because of the pricing. The installation process went smoothly.

6 years ago

Reply from Sungevity

Hi There,
Thank you for taking the time to review us! We are very glad to hear that you liked our pricing and that the install went smoothly. If you ever have any questions or needs solar service, please let us know as we are here to help.

Blake Hazelrigg
Senior Manager

Apr. 22nd, 2019

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Verified Customer

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D X Butler

Months ago someone from your firm said they would send someone to check our system. No contact since

6 years ago

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Verified Customer

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Doug Smith

Very informative. efficient and trustworthy.

6 years ago

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Verified Customer

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Greg Osborne Rancho Palos Verdes, CA

They were very efficient and professional

7 years ago

Reply from Sungevity

Hi Greg,

Thank you so much for the great review!
Greg, now that you have experienced the many benefits of going Solar with us let us reward you with up to $2,000.00!
Here's how:
* Earn $500 for your first referral.
* Earn $1,000 for your second referral.
* Earn $2,000 for your third and all future referrals.
We make it as easy as 1, 2, 3, to share your love of Solar with family, friends, and neighbors.
Login to the Ambassador portal:

Straight from your portal you can share your Link on social media or enter referrals manually by using the direct entry form.
For Assistance Call: (866) 488-1922 or Email

Warmest Regards,
Liz D.

Oct. 23rd, 2018

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Verified Customer

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Jeff Visalia, CA

Everything went smoothly no hitches or problems.

7 years ago

Reply from Sungevity

Hi Jeff,

Thank you so much for the awesome review!
Jeff, now that you have experienced the many benefits of going Solar with us let us reward you with up to $2,000.00!
Here's how:
* Earn $500 for your first referral.
* Earn $1,000 for your second referral.
* Earn $2,000 for your third and all future referrals.

* We make it as easy as 1, 2, 3, to share your love of Solar with family, friends, and neighbors.
Login to the Ambassador portal:

Straight from your portal you can share your Link on social media or enter referrals manually by using the direct entry form.
For Assistance Call: (866) 488-1922 or Email

Warmest Regards,
Liz D.

Oct. 23rd, 2018

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Verified Customer

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Bill McCalmon Redlands, CA

Great job, everything they promised, when they promised

7 years ago

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Verified Customer

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none San Marcos, CA

mostly satisfied but some lack of communication slowed down the job

7 years ago

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Verified Customer

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Craig Clark San Diego, CA

great communication and great installers

7 years ago

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Verified Customer

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john arreaga

Energy service is good but those who made the contract promised a repayment of 12 months and did not comply with that promise

7 years ago

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Verified Customer

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wesley schaffner Apple Valley, CA

good consistent service along with low prices

7 years ago

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Verified Customer

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Dale D. Smith Apple Valley, CA

Edison bill no more 500.00 bills. Love Horizon

7 years ago

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Verified Customer

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Lindsay

We have had some issues, but the customer service has been able to resolve it pretty quickly.

7 years ago

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Verified Customer

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Somsukdi

The sales person was very knowledgable and professional.

7 years ago

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Verified Customer

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Martin Colmenares Covina, CA

great service and customer services from sales to staff

7 years ago

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Verified Customer

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Sergio Palmdale, CA

They explain how it works, the bill is pretty detailed.

7 years ago

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Verified Customer

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Havener Murrieta, CA

Everyone was nice and helpful. Process was smooth.

7 years ago

Reply from Sungevity

Hi Havener,

Thanks for the kudos! So happy you chose us for your solar needs.

Blake Hazelrigg
Senior Manager

Aug. 1st, 2018

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Verified Customer

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sondra treadwell Montrose, NY

I began this solar project 18 months ago. I have yet to experience any solar power. What I do have is a bent gutter & my fascia torn from my house.

7 years ago

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Verified Customer

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Darlene Din Bakersfield, CA

Great Customer service- they did an outstanding job

7 years ago

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