Sungevity: Read 1,994 User Reviews From Real Homeowners

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Michelle Woodland Hills, CA

So far we have been please with their service and customer service. A big shout out to Sherril T. She has been very professional and courteous.

5 years ago

Reply from Sungevity

Hi Michelle,
Glad to hear you have had a positive experience with the service we provide. Thank you for the specific shout out to Sherril! I will pass your feedback along and ensure she gets some recognition. Happy solar!

Blake Hazelrigg
Senior Manager

Jul. 24th, 2019

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MARK ALMONTE Mira Loma, CA

We loved how the Sungevity options on getting solar compared to other companies. We turned down 3 other companies before we finally found Sungevity.

5 years ago

Reply from Sungevity

Hello Mark,
We are so glad that you found us! If any questions or concerns ever come up along your solar journey please don't hesitate to give us a ring. We will be here to help you out!

Blake Hazelrigg
Senior Manager

Jul. 16th, 2019

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Freddy Ng Daly City, CA

Alex was thorough explaining solar to me and my parents. Really nice and patient with my folks, and were happy with solar process with sungevity.

5 years ago

Reply from Sungevity

Hello Freddy,
Thank you so much for taking the time to leave feedback about the experience that Alex provided to you and your parents. Alex is one of our most tenured consultants and really knows his stuff. We hope that you will not hesitate to reach out to Alex, myself or any of the Sungevity team with any questions related to your solar project.

Blake Hazelrigg
Senior Manager

Jul. 5th, 2019

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Kathy M South Plainfield, NJ

They hit my neighborhood hard just over a year ago and they are aggressive . I told them no Multiple times. I said I wanted a system to directly store my solar power so the next Sandy my family wouldn’t endure that nightmare again. All their rep did was tell me no I didn’t want that. It was too expensive. Every time I was outside and they were around they’d stop & try me again. It got so bad I cringed every time I saw one of those orange cars. Thank god they finished their installations after a few months and left the area!

5 years ago

Reply from Sungevity

Hi Kathy,
We are sorry to hear that we were over aggressive with our selling approach. I will be sure to review your feedback with our sales manager in your area. If there is anything I can do to help turn your experience around I hope you will not hesitate to let me know.

Blake Hazelrigg
Senior Manager

Jun. 21st, 2019

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jaimee itagaki Los Angeles, CA

Anthony was very helpful and helped ease my fears in taking the 1st steps towards getting solar panels! Very informative!

5 years ago

Reply from Sungevity

Hello Jaimee,
We really appreciate you leaving feedback about your experience with Anthony! We are glad to hear he made the process easy for you and got you the information you needed. We look forward to hearing how solar has benefited you!

Blake Hazelrigg
Senior Manager

Jun. 21st, 2019

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Clancy W San Leandro, CA

Blake provided great service and got my issue resolved quickly. He knows his stuff and answered all of my questions fully

5 years ago

Reply from Sungevity

Hi Clancy,
It was great working with you! Please don't hesitate to reach out to me directly if any additional questions ever come up and I will be happy to help you out. Happy solar!

Blake Hazelrigg
Senior Manager

Jun. 21st, 2019

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farley olander Rancho Cucamonga, CA

Sungevity replied very promptly to my inquiry. They provided a detailed analysis of the system requirements, and offered several financial options

5 years ago

Reply from Sungevity

Hi Farley,
Thank you for the positive review! We are so glad you considered us for your solar needs and certainly hope you will keep us in mind in the future.

Blake Hazelrigg
Senior Manager

Jun. 13th, 2019

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TheWhigs Milpitas, CA

I had discussed with one of the sales rep (won't mention name here) and we had discussed a number of options. I was told I would be called back on a certain date and time. Call never came. Also, after doing research with other solar companies, turned out Sungevity wasn't even remotely giving a competitive bid. With so many other solar companies out there (many who have been around >10 years), I figured I'll skip Sungevity.

5 years ago

Reply from Sungevity

Hello TheWhigs,
We are very sorry to hear that you did not find our pricing competitive. We work hard to provide the best product in the industry from service to overall kWh efficiency. We like to pair that with very competitive pricing. We hope you will keep us in mind for your future needs.

Blake Hazelrigg
Senior Manager

Jun. 13th, 2019

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Janine Plainview, NY

Scott has been amazing. Very informative and attentive but not overly aggressive or annoying. Great overall experience!

5 years ago

Reply from Sungevity

Hi Janine,
Thank you for the great review about the experience you had with Scott. I will pass your feedback along to ensure he gets the recognition he deserves. Please let us know if there is anything we can ever do to further assist with your solar experience!

Blake Hazelrigg
Senior Manager

Jun. 3rd, 2019

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Eric Blocker Highland, CA

Karla M has been great and very accessible through my whole process. She has been professional and prompt every time I have had questions.

5 years ago

Reply from Sungevity

Hi Eric,
Thank you for taking the time to provide us with a 5 star review. We are glad to hear that Karla provided you with such a positive experience and we hope you will not hesitate to reach out to the team if any questions or concerns come up.

Blake Hazelrigg
Senior Manager

May. 31st, 2019

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Ashleh B. Desert Hot Springs, CA

The professionalism and knowledge of the representative is impressive. He is truly a solar consultant and not just a salesman.

5 years ago

Reply from Sungevity

Hi Ashleh,
Thank you for the awesome review. We are glad to hear you had a great experience. Please let us know if there is ever any additional solar service we can provide.

Blake Hazelrigg
Senior Manager

May. 23rd, 2019

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Janis Ward Lakeside, CA

Rosamaria T, the installation team, and my wonderful sales rep, Gina C , have made this experience very positive. Thanks to all.

5 years ago

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Chuck Cranston, RI

The quote was 15,000 more than other companies so I said that was high and he said we want your business so I will talk to my boss so he came back with a 3,000 discount but I only had three days to decide or the discount would go away. Just like a car salesman. Well I didn’t think that was such a great deal so I walked. I don’t do business like that. Matter of fact if they wanted to give me solar for free I wouldn’t take it.

5 years ago

Reply from Sungevity

Hi Chuck,
We are very sorry to hear that you had a poor experience with pricing. This is unusual as we typically get feedback about how competitive we are. We are very glad that you considered us for your solar needs and certainly hope you will keep us in mind in the future. If there is anything I can do to help improve your solar experience I hope you will not hesitate to let me know.

Blake Hazelrigg
Senior Manager

May. 7th, 2019

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Mohammed Chowdhury Jamaica, NY

Felicity W was fantastic and was happy to help me with my concern. She was very kind and helpful and will be doing a follow-up next week.

5 years ago

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Mike Trenton, NJ

Alex was very patient and informative. He went over all the information multiple times until we were both certain I understood everything.

5 years ago

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Robert Reber Canyon Country, CA

Please, take my advice and DON’T have anything to do with this TERIBLE company. For almost 2 years I have try to communicate with them WITHOUT success. After we pay them close to $ 20,000 for solar panels, they declared bankruptcy. After that our metering stop working and we have no idea, how much power we generating. Sungevity won’t answer phones and/or won’t return message. Several emails are left without answers. AS SOON AS YOU PAY THEM, THEY FORGET OBOUT YOU. Go to some other reputable company and save yourself the lot of troubles.

5 years ago

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Robert W Frechette Jewett City, CT

unwilling to look at facts that might require work onthere part paying your electric bill means you can not afford there system even if it is less than half you existing bill no clue???? very unwilling to look into other avenues for a client they have no trust in me i have no trust in them so enden an unhealthy relation shipi did not want to test they dont need the buisness so i purchased a whole house generator system

6 years ago

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Debby Berg Los Angeles, CA

Sungevity assistants were very helpful and quite efficient in delivering the information. Jacob was especially helpful.

6 years ago

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Jay Alpert Shutesbury, MA

I was called back by Solar Spectrum, because Sungevity went into bankruptcy. Past Sungevity clients says they cannot get service. Their warranties are worthless. Solar Spectrum took over using the Sungevity panels, but not warranty any responsibility. Solar Spectrum is a national Solar company that uses local installation companies. They made me a proposal but they could not guarantee the local installers will continue with them to honor the warranties. So, I would stay away from Sungevity and Solar Spectrum.

6 years ago

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Wolfgang Rancho Cucamonga, CA

Dishonest sales person who promised a signing bonus and didn't deliver. I take that back. Received the bonus. It took a while. Better late than never

6 years ago

Reply from Sungevity

Hi Wolfgang,

This type of feedback is what we always do our best to steer clear from. I truly am sorry to hear you had a rough experience and would love the opportunity to learn more details so we can make sure we learn from this and offer the best service in the industry as we move forward. If you would like to setup a call to discuss in further detail, please do not hesitate to reach out to me using my contact info below.

Blake Hazelrigg
Senior Manager
925.241.1531

Jun. 18th, 2018

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John King Anaheim, CA

I have a Sungevity solar system that was install 6 yrs ago. I am now trying to get it serviced because the yield of power it is generating is dropping. I have tried SEVERAL times to get a response from the company and now one will reply. I have a friend that got Sungevity Solar about the saem time and he is having a Similar problem ( no one will reply to his request for service). SO if you are looking for a company that will support you after the sale..... It does not look like Solar Spectrum or Sungevity are the company you want to do business with.........

6 years ago

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Elizabeth Johnson Hesperia, CA

JD M thanks for sending him out. He noticed a key piece missing that mulitple did not notice. Thank you. Elizabeth Johnson

6 years ago

Reply from Sungevity

Hi Elizabeth, we would really like to let you know how much we appreciate you leaving us a great review as well as giving JD such a nice shout out!
Now that you have experienced the many benefits of going Solar with us let us reward you with up to $2000.
Here’s how
• Earn $500 for your first referral.
• Earn $1,000 for your second referral.
• Earn $2,000 for your third referral and every referral thereafter.
* We make it as easy as 1, 2, 3, to share your love of Solar with family, friends, and neighbors. Login to the Ambassador portal. Straight from your portal you can share your Link on social media or enter referrals manually by using the direct entry form. For Assistance Call: (866) 488-1922 or Email Warm Regards, Liz D.

Jul. 5th, 2018

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Charlie San Francisco, CA

Since the beginning of my relationship with Sungevity (3 or so years ago), they have gone bankrupt, merged, unmerged, and now are Sungevity again I guess. They do not reply to emails any more. The app is broken. The website is broken. I can't log into my dashboard any more. My lifetime warranty was dissolved after the first bankruptcy. Do not use this company. Go through an independent contractor and buy the parts yourself instead. They offer nothing except hassle.

6 years ago

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Penny Lancaster, CA

Sungevity went bankrupt and to our dismay as done so more than once, to my understanding. They have left all of us dangling and bouncing from this to that company. We don't have enough panels to even consider solar a money saver and now we have no idea how to remedy our situation. They are huge frauds in my opinion. They'll say anything and drown you in contracts with lots of legaleaze and tell you what you want to hear.

6 years ago

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Pauletta Wadsworth Fair Oaks, CA

So far they have been excellent althoythey were called Solar Spectrum when I first had contact with them and set up my contract.

6 years ago

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Rich Pavuk

#1 the sales team is poorly trained. I asked what the manufacturers warranty was and the salesperson said 25 years but he did not know what it covered. So he put his manager on the phone and he pretended like he did not know what my question was. This company only sells the product and they only use sub contractors. I was not happy with how I was treated.

6 years ago

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Dan Ayer Temecula, CA

I had some issues with customer service department but have since been contacted by a representative named Blake who has been very attentive to my situation. Hopefully we can resolve my service interruption issues shortly.

6 years ago

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Cathy Morrison Lee's Summit, MO

Our roof isn't ideal for solar, but Kyle helped us understand how we can go solar, help the environment and have it make financial sense.

6 years ago

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Michael lefler Phelan, CA

J.D. Miramontes was a wonderful representative of your company. Thank you for sending him I would always recommend him Sincerely Michael Ryan Lefler

6 years ago

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Duane Wachtelborn Half Moon Bay, CA

They initially responded via phone very quickly and se t an email follow up. I provided information they requested and a telephone follow up appointment was set. Well they failed to keep that appointment. They have not called and have not responded to 3 other emails. I now have bids from 5 other companies. No idea what happened with Horizon....

6 years ago

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Unsastifying Customer Dublin, CA

Solar Spectrum didn't keep their words. Solar Spectrum and I have worked hard for couple weeks to get a final contract. Solar Spectrum start their work by sending a technician to inspect my house. After on side inspection, the sale person informed me that they could not build a system with a price as in the contract. The new price was 5K higher than the original price.

6 years ago

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Barb

I feel that I was pressured into moving forward with signing what appeared to me to be a binding contract without a full and detailed quote. We had one, hour-long online presentation and based solely on this I was asked to sign a contract for almost $40,000 worth of equipment. My sales rep claims this was non-binding but who am I to believe? You are the ONLY company that required I sign a contract without a written quote. Not good. Also, while the sales rep. was pleasant (and persistent), I was not comfortable dealing with someone across the country and not a local company.

6 years ago

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EJ Hammil West Hills, CA

Jeff L. was excellent! He explained all information, answered questions, available at convenient times. I highly recommend him and Solar Spectrum!

6 years ago

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Anonymous Cathedral City, CA

Do not like the fact I have to sign a contract with you before some one has looked at my house. And, you run my FICO lowering my score. What makes you think I will automatically go with you. Unfair biz practice.

6 years ago

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MA Conaway El Cajon, CA'

The online payment system has been unseeable for a while. The inconvenience of having to call in payment or mail payment lowers my opinion.

7 years ago

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Robin Goldstone Livermore, CA

Solar Spectrum took over support for my Sungevity solar system. My system has stopped reporting data over two months ago. It is impossible to contact Solar Spectrum on the phone and they have not responded to the electronic case I opened. I have reported them to the CA Consumer Affairs department. Buyer beware, if you buy from them they may not support you!

7 years ago

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Robert Landes Simi Valley, CA

Don't trust the sales representatives of Horizon Solar. The sales representative underestimated our power usage and we are getting billed at the end of the year for power not covered by the solar panels. We trusted the sales representative and the company's response was read the fine print of the contract that they don't guarantee their estimates of number of panels will cover usage. Sales rep didn't tell us that, he actually said we would be getting a refund. I paid over $34,000 for a system that doesn't cover my usage - bad company, friendly but apparently bad sales reps.

7 years ago

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Gilda & Adrian Dixon Fallbrook, CA

I don’t know who is giving this company such great reviews!!! We just had a system installed and are having issues and they will not return emails or phone calls!! Wish we had looked at the Yelp reviews before doing business with these people! Everyone is reporting the same lack of customer support and non- response to emails or phone calls!!! RUN! Don’t do business with this company!!! Seriously considering what legal recourse we may have......

7 years ago

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Michael Tracy, CA

I really love led working with Richard W. He is knowledgeable and friendly. Also liked that Solar Spectrum has high reviews

7 years ago

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Happy In Harbeson Harbeson, DE

Everything they promised they delivered, they showed up on time, cleaned up after themselves, helped with all the filing. Everything was top notch.

7 years ago

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Ron Trumbull, CT

Anticipating full support as before restructure on purchased system. Very happy. Electric charges to date since installation $0.00!

7 years ago

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Bill La Verne, CA

Did a good job . Only thing I had to check on was appointment for installation. Seemed like they should have called me sooner to set up the appointment.

7 years ago

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Sharon 2538

highest review. very very knowledgeable sales person, very professional and personable. step-by-step direction and instruction

7 years ago

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Raman 90807

They seemed like they were flying by the seat of their pants. The person who answered the phone was constantly checking over his shoulder to someone about answers. When I told him the type of material for my roof he paused for 10 seconds then said they could not help me. I ended up with another solution so I know my roof supports pannels.

7 years ago

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Great job, as promised! 92373

Solar Spectrum promised to get things done in a timely manner and they did. We are very happy with what they have accomplished for us!

7 years ago

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LT 91354

Edward was very good at following up and he has great knowledge of the product. They should NOT change their name to Sungivity

7 years ago

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Pat 93292

Very helpful & informative. Patrick was great. Did decide to go with someone local but I appreciated all the time Patrick spent to explain everything.

7 years ago

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Susan M 91311

I did not choose them. I decided to go with sunrun. I was not impressed with there fast talking salesman. He gave me wrong information and did not listen to what I was telling him. I found a comperable system for thousands of dollars less.

7 years ago

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Carlos Aguilar Downey, CA

JD M thank you for sending him out he assessed my problem and fixed it my system is now operating correctly thanks horizon c.aguilar

7 years ago

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Sarah

I was very happy with Horizen Solar and I am saving only and they were easy to work with. I would recommend them to any one in So Cal

7 years ago

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