Sungevity: Read 1,994 User Reviews From Real Homeowners

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Wendy Santa Ana, CA

I was in the middle of installation when COVID hit, now the panels are installed but not complete and no one since March has returned my call or emails, my contacts and even my sales person seems to have been laid off. No return phone calls even from the website general number. I have 2 liens from their supplier that the company didn't pay! I would never recommend anyone to them!

4 years ago

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Pascal Lim San Jose, CA

After the install we have had to deal with numerous roof leaks. To make things worse Solar Spectrum is always very unresponsive, and it takes weeks of emailing and phone calls to get them to respond. I live in California, and we don’t have a lot of heavy rain. So noticing the leaks and bad repairs is a challenge. I don’t recommend this company.

4 years ago

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Jeremy Judernatz Wilmington, DE

I am writing this review of Solar Spectrum. I would highly advise you to look elsewhere. I have ZERO confidence that this company will be able to help me if something happens with my system. I have been trying to call them for the last two weeks and cannot get ahold of anyone at the company. That includes sales, customer service, project manager, (project manager's manager), etc. I had another company lined up to install my panels, but I turned here because of cheaper price and panel options. BIG MISTAKE! You get what you pay for.

4 years ago Edited September 14, 2021

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Sadhna Singh Egg Harbor, NJ

We want to be a smart consumer of natural resources, Jason was very informative and helpful through the whole set up process! Thank you

4 years ago

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Ron Smith Chicago, IL

Everything went smooth and easy. Rosa T was my project manager. She was great to work with. Always very pleasant and she kept me well informed

4 years ago

Reply from Sungevity

Hi Ron,
Thanks for leaving Rosa a 5 star review! We are glad to hear she provided you with a wonderful experience. Happy solar!

Blake Hazelrigg
Senior Manager

Mar. 17th, 2020

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Gail Marblehead, MA

Excellent presentation. Eric shared his wealth of knowledge about solar energy. He thoroughly answered every question we had.

4 years ago

Reply from Sungevity

Hi Gail.
We always work to provide an education first approach and it sounds like that is just what Eric delivered. Thank you for leaving a 5 star review!

Blake Hazelrigg
Senior Manager

Mar. 17th, 2020

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Harun Burhanudin Yucaipa, CA

Nice, informative, good customer relation specially with our project manager Jannette J. Thanks to all of you, my solar system runs smoothly.

4 years ago

Reply from Sungevity

Hi Harun,
We are so glad you had a wonderful experience. Thanks for sharing your feedback!

Blake Hazelrigg
Senior Manager

Mar. 17th, 2020

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Christina Cosby Anaheim, CA

Anthony was very professional and informative...made the process very simple and quick...great representation of the company.

4 years ago

Reply from Sungevity

Hello Christina,
Thank you for the 5 star review! Glad to hear you had a wonderful experience.

Blake Hazelrigg
Senior Manager

Mar. 17th, 2020

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Gavin Tucker Irvine, CA

Alex was very informative and answered all my questions in detail. I chose to go with a local company but would recommend them to other.

4 years ago

Reply from Sungevity

Hi Gavin,
Thank you for leaving great feedback about your experience with Alex. We are glad you chose to power your home with clean energy and we hope you will keep us in mind for any future solar needs.

Blake Hazelrigg
Senior Manager

Mar. 16th, 2020

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It a me Black night Victorville, CA

Just received our PTO, basically the green light to make our own power!!! Thanks so much for a great system!! Antwan S was great!!

4 years ago

Reply from Sungevity

Hi There,
Thanks for the review! We are glad to hear you are happy with your system and experience going solar. Thank you for choosing us as your solar provider.

Blake Hazelrigg
Senior Manager

Mar. 11th, 2020

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Daeho Kim Manlius, NY

With my first choice of solar company everything went well. I highly commend Crystal G for her help going through with me with whole process.

4 years ago

Reply from Sungevity

Hello Daeho,
I am so glad to hear you had a wonderful experience with Crystal. Thank you for reaching out to us and for considering us as your solar provider. We are so glad you have made the choice to power your home with clean energy from the sun!

Blake Hazelrigg
Senior Manager

Mar. 3rd, 2020

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suneth wickramaratne Columbia, MD

Bill was very helpful and followed up very quickly for my questions. it was a very positive experience working with him.

4 years ago

Reply from Sungevity

Hi Suneth,
I am so glad to hear Bill took such great care of you. Please don't hesitate to reach out to Bill or any of the Sungevity team if any other questions or concerns come up.

Blake Hazelrigg
Senior Manager

Mar. 3rd, 2020

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Peter Brown New York, NY

Pleasant experience working with William. Honest, clear and felt like he really wanted to help me get the best deal out there. Thank you

4 years ago

Reply from Sungevity

Hi Peter,
We are glad to hear you had a great experience with William. Thank you for the review!

Blake Hazelrigg
Senior Manager

Feb. 19th, 2020

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Terri Rawlings Livingston, CA

Cameron L. is very informative and knowledgeable. Was willing to spend extra time to be a good fit for my solar project needs.

4 years ago

Reply from Sungevity

Hi Terri,
It sounds like Cam provided you with an educational first approach. We are glad to hear you had a positive experience and truly appreciate you leaving a review.

Blake Hazelrigg
Senior Manager

Feb. 13th, 2020

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Victorino Chicago, IL

I save a lot on my electric bill. Happy I choose to get the panels on my roof while we still had the tax credit available.

4 years ago

Reply from Sungevity

Hi Victorino,
We are so glad to hear you are saving money on your electric bill! Thank you for choosing us as your solar provider.

Blake Hazelrigg
Senior Manager

Feb. 13th, 2020

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Jinggong Zheng Corona, CA

I recently installed my solar system in my house and I am very happy with Horizon. Emily P is my PC and she is very helpful !

4 years ago

Reply from Sungevity

Hi Jinggong,
We are so glad you chose us to be your solar provider. Thank you for leaving a wonderful review about your experience with your install and the service Emily provided. Happy solar!

Blake Hazelrigg
Senior Manager

Feb. 6th, 2020

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Grace A Messerschmidt Alpine, CA

The company did a good job making sure that everything was upgraded and ready to go. The only thing this company lacked was keeping us updated on how things were processing.

4 years ago

Reply from Sungevity

Hello Grace,
Thank you for taking the time to leave us a review. We are sorry to hear your updates were sparse. Please know our management team will take a close look into your project and see what can be done to make this a learning experience. We appreciate your feedback. Please do not hesitate to reach out to us if there is ever anything we can do to assist you with your solar system.

Blake Hazelrigg
Senior Manager

Feb. 6th, 2020

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Steve Livermore, CA

Alex was incredibly helpful as my wife and I discussed solar as an option. He got right back to us with answers that helped us along the way.

4 years ago

Reply from Sungevity

Hi Steve,
I am glad to hear Alex took great care of you. Thank you for the 5 star review!

Blake Hazelrigg
Senior Manager

Jan. 27th, 2020

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Michael Hackensack, NJ

DO NOT BE TRICKED BY THE GUARANTEE They just guarantee a production instead warranty, They are guarantee around 94~96% of Estimated output. It looks OK, but, They are carry over an extra production from the guarantee value. not from the estimated output. It is really so gimmick, Think again carefully what will happen. After 10 years, if system is shut-down for 6 months, they do not have any responsibility. Check the warranty term again, carefully.

4 years ago

Reply from Sungevity

Hello Michael,
I am sorry to hear you have had a poor experience related to the performance guarantee with your system and would like to personally look into this for you. This is a benefit associated with the systems we sell and hope that our customers will find it as a nice security feature. Please email me directly using my email listed below so that I can look up your account and further assist you. I am confident that we can turn your experience around.

Blake Hazelrigg
Senior Manager

Jan. 14th, 2020

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Joye Maple Carmel-by-the-Sea, CA

Friendly and patient with my husband and I. We are old people and he was very good at explaining. I hope to just work with Blake in the future.

5 years ago

Reply from Sungevity

Hi Joye,
Thank you for leaving me a review. I am glad that we were able to connect and that I was able to help explain things to you. Happy solar!

Blake Hazelrigg
Senior Manager

Dec. 26th, 2019

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CLIFF Bloomfield, NJ

GREAT CUSTOER SERVICE SYSTEM WORKS GREAT WITV FAST RESPONSE TO MY QUESTIONS THANK YOU BLAKE FOR DOE YOUR HELP EACH TIME I CALL

5 years ago

Reply from Sungevity

Hey Cliff,
Glad we were able to connect. Please don't hesitate to reach out to me if any additional questions or concerns come up. We are glad to have you as our customer.

Blake Hazelrigg
Senior Manager

Dec. 19th, 2019

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martin pipitone Hammonton, NJ

a very very good company Answered all our questions and concerns very happy .Our sales guy Anthony R is the Best very honest and Knowledgeable

5 years ago

Reply from Sungevity

Hi Martin,
Thank you for the kudos. Happy solar!

Blake Hazelrigg
Senior Manager

Dec. 2nd, 2019

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Jay San Diego, CA

Blake provides excellent customer service. He is patient and clearly answers all of my questions. Thank you for your help. Jay

5 years ago

Reply from Sungevity

Hi Jay,
I am glad we were able to connect. It is always nice working with you. Let me know if there is ever anything else I can do to help!

Blake Hazelrigg
Senior Manager

Nov. 26th, 2019

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Alex Smith Manteca, CA

I talked with William and he was very clear and honest in explaining things to me. Also always available to answer any questions I had. Recommended!

5 years ago

Reply from Sungevity

Hi Alex,
We are glad to hear William took good care of you! Please don't hesitate to reach out to William or any of the Sungevity team if there is ever anything else we can do to further assist you.

Blake Hazelrigg
Senior Manager

Nov. 26th, 2019

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Charles Fillmore, CA

The process of signing up for solar has gone smoothly. All of my questions and concerns were answered. I am excited to get going.

5 years ago

Reply from Sungevity

Hi Charles,
Thank you for the 5 star review! We can't wait to hear about the benefits you receive from powering your house with sunshine.

Blake Hazelrigg
Senior Manager

Nov. 26th, 2019

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Ron Napa, CA

Alex was great to work with, He is very knowledgable and patient. Provided relevent information and answers to my questions.

5 years ago

Reply from Sungevity

Hi Ron,
Thank you for the 5 star review about your experience with Alex. Thanks for working with us!

Blake Hazelrigg
Senior Manager

Nov. 14th, 2019

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Sophia L. San Diego, CA

William M. was always available to answer any questions that I had. Clear in his explanations and very fair. Definitely recommended.

5 years ago

Reply from Sungevity

Hi Sophia,
This is great to hear! Thank you for working with us.

Blake Hazelrigg
Senior Manager

Nov. 14th, 2019

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Deborah Bryant Victorville, CA

ROSA T WAS A DELIGHT TO HAVE AS MY COORDINATOR. SHE WAS VERY PATIENT WITH ME AND HELPED ME WITH ALL OF MY QUESTIONS AND CONCERNS.

5 years ago

Reply from Sungevity

Hi Deborah,
Thank you for leaving Rosa a 5 star review. I will pass on to her and her manager to ensure she gets some credit for your feedback. We are so happy you chose us as your solar provider.

Blake Hazelrigg
Senior Manager

Nov. 7th, 2019

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Lisa Westhaus Phoenix, AZ

I just bought a home with their solar panels. Blake called me to get the system in my name and explain how it works. Thankful for the call!

5 years ago

Reply from Sungevity

Hello Lisa,
Thank you for the review. It will be exciting to see how much of an impact the solar system will make on your new homes electric bill - I am confident you will experience big savings. Please don't hesitate to reach out to me if any additional questions or concerns come up. Happy solar!

Blake Hazelrigg
Senior Manager

Nov. 5th, 2019

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Mary van Dam Beverly Hills, CA

William M was great and I will definitely get back to him if we decide to get a battery back up in addition to our old solar system.

5 years ago

Reply from Sungevity

Hi Mary,
Thank you for the review. We are so happy you had a positive experience with William and we sure hope you will keep us in mind for your future solar needs.

Blake Hazelrigg
Senior Manager

Nov. 5th, 2019

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PPS Warwick, RI

Blake was able to assist me with a solar issue I had at my second home even though I was not there. He went above and beyond communicating with me.

5 years ago

Reply from Sungevity

Hello PPS,
I am so glad we were able to connect and I was able to assist you. Please don't hesitate to shoot me an email if any questions come up in the future. Thanks for the review!

Blake Hazelrigg
Senior Manager

Oct. 29th, 2019

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Brenda Highland, CA

William M was fabulous. His customer service was exceptional. He really went out of his way to explain the features and benefits of the product.

5 years ago Edited September 14, 2021

Reply from Sungevity

Thanks Brenda,
We are glad to hear William was able to help answer your questions. Thanks for working with us!

Blake Hazelrigg
Senior Manager

Oct. 30th, 2019

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jaleel San Diego, CA

It was such a pleasure dealing with this company. kept me updated the entire way through. Rosa T from Horizon Solar Power was great!

5 years ago

Reply from Sungevity

Hello Jaleel,
Thank you for the wonderful 5 star review! I will be sure to pass this along to Rosa's manager to ensure she gets some kudos. We are glad to hear you received great communication and had a positive experience.

Blake Hazelrigg
Senior Manager

Oct. 16th, 2019

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Martin Cohen Bedford, NY

They have been informative and helpful so far (just signed contract). Provided lots of information about solar energy and their process.

5 years ago

Reply from Sungevity

Hi Martin,
Thank you! We really appreciate the feedback. Let us know if you ever need anything!

Blake Hazelrigg
Senior Manager

Oct. 9th, 2019

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michel hales Las Vegas, NV

Blake was amazing at explaining everything I needed to know to go solar. I am very happy with the company and my future plans to work with them.

5 years ago

Reply from Sungevity

Great to hear, thanks Michel!

Blake Hazelrigg
Senior Manager

Oct. 7th, 2019

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Vic Corona, CA

Alex A was clear and very detailed with his presentation and what to expect during each step of the process, from set up to going live.

5 years ago

Reply from Sungevity

Hi Vic,
Thanks for the great review. Happy solar!

Blake Hazelrigg
Senior Manager

Oct. 2nd, 2019

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GailG West Yarmouth, MA

Felicity W is a very good.she explained everything in detail and answered all my questions. Very patient. Had a very good experience.

5 years ago

Reply from Sungevity

Hi Gail,
We are glad to hear that Felicity provided you with the service you deserve. This type of feedback is definitely pretty common with her. Thank you for the feedback, we will make sure Felicity gets a shout out.

Blake Hazelrigg
Senior Manager

Oct. 1st, 2019

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Misty W Dana Point, CA

Didn't install by promised date which cost us more in utility bills. They guaranteed to cover as a result. However, we are still waiting for reimbursement some 8 months later. I have been told it was getting mailed numerous times. They were all available for my business when they were trying to cut a deal, but now that they have my money I am being lied to and ignored. Says a lot about their customer service department. Doesn't appear to be any accountability within the company.

5 years ago

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masis khodaverdian Burbank, CA

very helpful reps. Ray followed up on regular basis to make sure I selected the right system and checked the contract for flows.

5 years ago

Reply from Sungevity

Hi Masis,
Thank you for the great review about your experience with Ray! I will be sure to pass your feedback on so he and his manager are aware. We are glad to hear you found your reps to be very helpful. Thanks again for the 5 stars!

Blake Hazelrigg
Senior Manager

Oct. 1st, 2019

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Bob Bohannon Thousand Oaks, CA

My experience both in getting solar put into my own home as well as the experience of those I have referred has been excellent.

5 years ago

Reply from Sungevity

Hey Bob,
Thanks for the 5 star review. We are so glad you have told had an excellent experience and really appreciate you telling your friends and family about us. Happy solar!

Blake Hazelrigg
Senior Manager

Sep. 20th, 2019

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James Riverside, CA

As install has not yet occurred, this rating is based on the patience and professionalism of Crystal in the contract process.

5 years ago

Reply from Sungevity

Hi James,
We are so glad to hear that you had a great experience with Crystal! Thank you for choosing us as your solar provider. Do not hesitate to reach out to Crystal, myself or any of the Sungevity team if any questions come up!

Blake Hazelrigg
Senior Manager

Sep. 17th, 2019

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howard leongmunchau38 South San Francisco, CA

I have an excellent time with Bill. who answard all my question with patient and knowledge.You can not have anyone better.

5 years ago

Reply from Sungevity

Hi Howard,
It is wonderful to hear that Bill took great care of you. He is a very knowledgeable rep that cares a lot about the experience he provides his customers. Thanks for the feedback!

Blake Hazelrigg
Senior Manager

Sep. 11th, 2019

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Jamil Canyon Country, CA

I dealt with Sherril T who was awesome and very helpful. I would definitely ask for her for any future issues. Thank you Sherril.

5 years ago

Reply from Sungevity

Hi Jamil,
It is wonderful to hear about the great experience Sherril provided you! I will pass your feedback along to ensure that she gets some recognition for the service she provided you.

Blake Hazelrigg
Senior Manager

Sep. 5th, 2019

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Mark Stockton, CA

Talked with Patrick over the phone. Although not selecting Sungevity, I had a pleasant opinion of Patrick as he represented your company very professionally.

5 years ago

Reply from Sungevity

Hello Mark,
Thank you for sharing about your experience with Patrick and for considering us as your solar provider. We sure hope that you will keep us in mind for any future solar needs.

Blake Hazelrigg
Senior Manager

Sep. 3rd, 2019

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Derek Bakersfield, CA

Horrible experience and company. From start to finish they didn't complete the promises they made. They installed the incorrect panels and ended up just discounting the price of the solar system due to failure on their part. Furthermore, the lack of communication was significant leading me to have to reach out to several people to get an answer. DO NOT GO WITH THIS COMPANY!

5 years ago

Reply from Sungevity

Hello Derek,
We are so sorry to hear about your poor experience. Communication is incredibly important with home improvement projects, especially solar construction projects that have so many moving parts. We will be reviewing the activity history of your project with our team to look for learning opportunities. While the panel color was not ideal, I am glad I was able to meet your request for a pricing resolution. If there is anything I can do to help turn your experience around, please don't hesitate to reach out to me.

Blake Hazelrigg
Senior Manager

Aug. 27th, 2019

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Sonny Singh San Jose, CA

Alex took his time and explained everything thoroughly. He is very knowledgeable and explains the entire process in detail.

5 years ago

Reply from Sungevity

Hi Sonny,
Thank you for giving Alex some kudos! I will make sure he is aware of your feedback and gets some recognition.

Blake Hazelrigg
Senior Manager

Aug. 27th, 2019

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Leo Strik Smithfield, RI

Chrystal was extremely polite and professional. No pressure sales tricks. Just gave me good information and ideas related to my inquiry.

5 years ago

Reply from Sungevity

Hi Leo,
Thanks for leaving Chrystal a glowing review about your interactions with her. I will be sure to pass this on to ensure she receives the recognition she deserves.

Blake Hazelrigg
Senior Manager

Aug. 22nd, 2019

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asc Dublin, CA

The sales person mentioned about the $ 100 gift card for coming out to our house and giving us an estimate. However, the rep called on the day of the appointment to re-schedule it for next day and we did meet then. However, subsequent to the meeting, I received an email that we are sorry the appointment was cancelled and thereafter I didn't receive any gift card. Not sure if there was a miss or it is a business practice

5 years ago

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Antonio Sportiello Piscataway, NJ

Christina C is very knowledgeable, friendly, and helpful. She always answers my questions, explaining in simple easy ways to understand .

5 years ago

Reply from Sungevity

Hello Antonio,
We are so glad to hear you had such a positive experience with Christina. She is certainly a valuable and appreciated member of our project management department. We hope that you will not hesitate to reach out to her, myself or any of the Sungevity team if any questions or concerns come up.

Blake Hazelrigg
Senior Manager

Aug. 14th, 2019

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Phil Van Nuys, CA

Very informative. Pleasant and knowledgeable initial consultation. William P is very professional but easy to talk to. Thank you

5 years ago

Reply from Sungevity

Hello Phil,
We are glad to hear you had a very pleasant experience as William provided your initial consultation. Please don't hesitate to reach out to William, myself or anything of the Sungevity team if any additional questions pop up!

Blake Hazelrigg
Senior Manager

Aug. 9th, 2019

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