Sungevity: Read 1,994 User Reviews From Real Homeowners

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Verified Customer

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Andres

They were always responsive and tried to help me in any way possible.'

6 years ago

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Bruce R Henry

They seem to have a tight feedback loop and have been on top of everything

6 years ago

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Jeff of Fallbrook

They did everything they said they would do--on time with no hassles.

6 years ago

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Bill Lake Elsinore, CA

They did a great job in a timely manner and communicated very well.

7 years ago

Reply from Sungevity

Hi Bill,

This is the type of feedback our team works so hard for day in and day out! Thank you for choosing us as your solar provider.

Blake Hazelrigg
Senior Manager

Oct. 16th, 2018

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Verified Customer

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Clifford Phelan, CA

The installation process was fine, I had some problems but they were willing to take care of it. They haven't delivered on everything they guaranteed me.

7 years ago

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Hildrith Apple Valley, CA

Everybody at Sungevity has been wonderful. The installation process went well.

7 years ago

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Suzanne Temecula, CA

Communication in the beginning was poor. I had to constantly call to find out why delay, when,install, etc.

7 years ago

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MICHAEL BOWERS Walnut Creek, CA

CALL BEFORE COMING OVER - ALL EMPLOYES. THERE WAS A COUPLE OF TIMES SOMEONE SHOWED UP UNANNOUCED

7 years ago

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Anonymous

They are very courteous and they keep the customer well informed of the entire process.

7 years ago

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Bharat Sadula

Had a great experience with the Sales Team. Unfortunately, the delivery team did not match my expectations.

7 years ago

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Vickie

The customer service has poor communication and didn't do the installation correctly in the first start.

7 years ago

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Dr.Wolff M Kirsch Redlands, CA

Eli G our project manager- very helpful/ wise/ and knowledgeable!

7 years ago

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Kenneth DeCiccio Sylmar, CA

They did what they said they would do in a courteous and efficient manner

7 years ago

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Verified Customer

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Phillip silveira San Martin, CA

Everything they do is great! From customer service to installation, no flaws!

7 years ago

Reply from Sungevity

Hi Philip!

We sure appreciate all the kudos. We do all we can to provide the best experience out there! If there is ever anything I can do to assist, please don't hesitate to reach out to me.

Blake Hazelrigg
Senior Manager

Aug. 1st, 2018

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Verified Customer

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David Smith Moraga, CA

There is nothing good to say about them.Nothing. The intsallation is not working and their service team has been on site three times and don't seem to know how to fix it.

7 years ago

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Verified Customer

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Rasheed Jaber Staten Island, NY

I haven't gotten anything installed yet, even though I've signed up with the company. I think Solar Spectrum has very bad communication with the customer.

7 years ago

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Don Huntington Beach, CA

The people they contract to help with installation did a horrible job! My roof leaks after installation. Their equipment is fine, but again the installation was terrible.

7 years ago

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Verified Customer

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Julie

They were very efficient. The only problem is I haven't gotten my permits back.

7 years ago

Reply from Sungevity

Hi Julie,

Thank you for the 5 star review! If you're still waiting on the permits I am happy to look into this for you with the team. Please just shoot me an email with the address where your system was installed and we will get this resolved for you. Thank you for choosing Sungevity!

Blake Hazelrigg
Senior Manager
925.241.1531

Jun. 15th, 2018

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Verified Customer

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Jerry Richards

Absolutely no problems encountered with service or installation.

7 years ago

Reply from Sungevity

Hi Jerry,

Thank you very much for the awesome 5-Star Review.

Kind Regards,
Liz D.

Apr. 19th, 2019

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Verified Customer

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Mugsy

Great value and no money down. I will recommend you when warrants.

7 years ago

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Steve T

Good price, good work, kept me informed the whole way thru the process

7 years ago

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Nicholas Savala San Jacinto, CA

We were looking around and just decided to try them. Installation was great.

7 years ago

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Ruben solis Corona, CA

Lack of communication lack of hearing customers concerns; do not return calls; solar panels have been down for over a week now and they still have not called me on the issue

8 years ago

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Verified Customer

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denny San Bernardino, CA

so far it is working great,it seems to be producing the power it is rated at.

8 years ago

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Sunrun Sun City, CA

My system has been activated for 1.5 months and remains operational and i am being billed. I've made several attempts to get my system going but its not yet complete

8 years ago

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Verified Customer

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David Cain Colton, CA

Honest, Professional and Forthright. Installation team arrived on time and did a great job.

8 years ago

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Happy costomer Palmdale, CA

Because everything works the way they promise to his claints

8 years ago

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Jeremy Day Mariposa, CA

I like their customer service and their approach to it. I'll give them a 10

8 years ago

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Richard Valerian Oakland, CA

My overall experience with Sungevity has been very good. I went with Sungevity for the price

8 years ago

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Marilyn Marsh Ashland, MA

They were very efficient and answered questions and replied promptly.

8 years ago

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CL Carmel-By-The-Sea, CA

They made it very easy for me to choose the right financial decision.

8 years ago

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Gottfried Tittiger Angels Camp, CA

They made it very easy for me to choose the right financial decision.

8 years ago

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Cia French Yuma, AZ

It's wonderful that they offer the leasing program for the people who can not afford PB systems.

8 years ago

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Gerald Stetson West Bridgewater, MA

Our consultant was relatively okay. They changed personnel too many times, I never know who I was talking to.

8 years ago

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Marilyn Manning Phoenicia, NY

I'm 100% in favor of this wonderful company. The team was terrific!

8 years ago

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Melani Vanpetten Oakland, CA

It's been fine, no problems at all. It really cut my electric bill

8 years ago

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Cheyenne Cute Cortland, NY

Early on, I had some issues, but they took care of it and I haven't had any issues since.

8 years ago

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Verified Customer

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Daniel Frink Davis, CA

Working with Sungevity has been trouble free and we are satisfied. I think the price is reasonable.

8 years ago

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Angelo Cappos Bonita, CA

I think one of the best features was the after purchased customer service.

8 years ago

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Peter Allen Griswold, CT

Sungevity is excellent. Went with them for their price and the leasing options.

8 years ago

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Christopher Golla Newark, DE

Sungevity's pricing was really good, and the system is excellent. I am very satisfied overall.

8 years ago

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Ricky Williams Oceanside, CA

The installation process was very,very good. Everything went well and we are totally satisfied.

8 years ago

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Lynnda Shepherd Chula Vista, CA

Are you still in business? Our panels (leased through you) are now needing warranty replacement after 10 years. Spruce has been non responsive for almost a year. Apparently the performance guarantee stayed with Sungevity when the assets were sold off. So.. if you own my performance guarantee how can you help getting this resolved? Sungevity was a great company. Now I regret ever going solar

2 years ago

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Bill Keyes Saratoga, CA

Sungevity/ Horizon/ Solar Spectrum CLOSED for BUSINESS, just 1 month after billing and accepting my Final payments. They didn't pay the Supplier, CED, which immediately filed a LIEN on my house, for ALL the material costs. So I can forget about system, and battery monitoring and warranty for 20yrs. It is now ALL my expense. Sungevity changes names and REOPEN and start again. Now its PINEAPPLE ENERGY company. STAY AWAY. In addition, the CSLB doesn't hold any of these businesses accountable.

4 years ago

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Emmy Verkozen Sebastopol, CA

Totally frustrated trying to reach this company. Customer service at it's utter worst. I need to reroof and schedule to take the panels off and back on for that to happen. All phone numbers do not even ring, emails bounce. I'm shocked and appauled. The website pages list contacts that are vapor, as well. I have no idea what to do about all this. This review is an attempt to get the needed response, asap. 6/17/21

4 years ago

Reply from Sungevity

Thank you for your feedback and we are sorry to hear you are less than satisfied. We cannot verify that you were a customer, could you please send an email to gosolar@pineappleenergy.com so we can resolve this issue?

Jun. 22nd, 2021

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Carol Grossi San Marcos, CA

I am writing to retract my review I wrote previously. What the last reviewer said is correct. I have now had mechincal liens placed on my house by two subcontractors and Horizon Solar Power who my contract was with is no were to be found. There office has a padlock and chain on the door and know one is there. Numerous phone calls and messages have not been returned. These people are bad news. I would not give them any stars, but you can't submit without answering all the questions

4 years ago

Reply from Sungevity

Thank you for your feedback and we are sorry to hear you were less than satisfied. We cannot verify that you were a customer, could you please send an email to gosolar@pineappleenergy.com so we can resolve this issue?

Jun. 11th, 2021

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Ruh-roh RAGGY San Diego, CA

BEWARE- Horizon Solar Power (Sungevity in Temecula) is not paying their 3rd party subcontractors and customers are getting mechanical liens placed on their properties. We had our solar installed in Sept 2020 and paid in full, but now there are two separate mechanical liens on our property because Horizon Solar breached their contract and did not pay their subcontractors. There are dozens of other Horizon Solar customers now in the same boat as us. We need to file a large lawsuit for their illegal business activities. Please do not sign a contract with Horizon Solar Power.

5 years ago

Reply from Sungevity

Thank you for your feedback and we are sorry to hear you were less than satisfied. We cannot verify that you were a customer, could you please send an email to gosolar@pineappleenergy.com so we can resolve this issue?

Jun. 11th, 2021

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Scott Pyle San Clemente, CA

We had a great experience with Sungevity and our project coordinator, Shari R. They met or exceeded all of our expectations!

5 years ago

Reply from Sungevity

Hi David,
Thank you for sharing. Its wonderful hearing your great experience.
I will be sure to let Shari know the 5 star feedback.
Michelle Steffani
Sr. Manager Customer Experience
Michelle.Steffani@sungevity.com

Aug. 31st, 2020

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Dane Holly Alpine, CA

Stay far away from this company, the subcontractor they used was amazing but now my monitoring is not working because Sungevity went bankrupt and stopped paying for it. Sungevity sold me my system years ago, they filed for bankruptcy in 2017. I was told they would charge me to fix my system. Now I see they are selling systems again. When will they file for bankruptcy again? Soon if you ask me.

5 years ago

Reply from Sungevity

Hi Dane,
I am very sorry to hear you had a difficult experience with Sungevity Inc. Please email me directly to share additional details and I will do what I can to help you out.

Blake Hazelrigg
Senior Manager
Blake.Hazelrigg@Sungevity.com

Jul. 29th, 2020

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Wendy Santa Ana, CA

I was in the middle of installation when COVID hit, now the panels are installed but not complete and no one since March has returned my call or emails, my contacts and even my sales person seems to have been laid off. No return phone calls even from the website general number. I have 2 liens from their supplier that the company didn't pay! I would never recommend anyone to them!

5 years ago

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