Sungevity: Read 1,993 User Reviews From Real Homeowners

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Glen Rancho Santa Margarita, CA

Received good information and ultimately the proposed system was not what we were looking for in both components and price.

5 years ago

Reply from Sungevity

Hello Glen,
Thank you for taking the time to consider us as your solar provider. We are glad to hear you received good information and certainly hope you will keep us in mind for your future solar needs.

Blake Hazelrigg
Senior Manager

Jul. 30th, 2019

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Anthony R Tracy, CA

Alex was very helpful very knowledgeable and very courteous and kind would love to do business with people like that

5 years ago

Reply from Sungevity

Hi Anthony,
Thanks for leaving a 5 star review about your experience with Alex. He really knows his stuff!I will pass your feedback on to ensure he gets a shout-out from his manager.

Blake Hazelrigg
Senior Manager

Jul. 30th, 2019

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Peter jones Hemet, CA

Rosa did a great job on getting the solar installed and powered up in a timely manner thanks for the good work rosa

5 years ago

Reply from Sungevity

Hi Peter,
We are glad to hear Rosa did a great job! I will be sure to pass your feedback along to her and her team.

Blake Hazelrigg
Senior Manager

Jul. 30th, 2019

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Frank Monroe, NY

Very helpful always returns my calls and goes out of her way to to help with technical issues with my solar system.

5 years ago

Reply from Sungevity

Hello Frank,
Thank you for the 5 star review! We are glad to hear you have had a positive experience. Please never hesitate to reach out to us no matter what the issue!

Blake Hazelrigg
Senior Manager

Jul. 16th, 2019

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Neal n Beth Rillins Melbourne, FL

Scott was outstanding with his attitude, knowledge of his product and ability to explain things in elementary terms...

5 years ago

Reply from Sungevity

Hello Neal and Beth,

Thank you for taking the time to leave Scott 5 star feedback. We love to hear that he was able to make things understandable and clear.

Blake Hazelrigg
Senior Manager

Jul. 9th, 2019

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Raymond Stanley Wheelwright, MA

Bill was very easy to talk to and knowledgeable about about solar and was easy to start the project.

5 years ago

Reply from Sungevity

Hello Raymond,
Thanks for passing on some kudos to Bill! We will make sure he gets some recognition. Please don't hesitate to let us know if there is anything we can do to further assist you.

Blake Hazelrigg
Senior Manager

Jul. 5th, 2019

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Jay Petersen San Jacinto, CA

Shari r was very good in helping and explaining things to me over the phone it was a great experience working with her.

5 years ago

Reply from Sungevity

Hi Jay,
We are so glad to hear that Shari provided you 5 star service. We definitely appreciate your feedback and hope you will tell your friends and family about us so you can take advantage of our industry leading referral program.

Blake Hazelrigg
Senior Manager

Jun. 28th, 2019

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David Newport Beach, CA

Overall a great experience and whenever any issues arose after the fact Blake was great at getting a quick resolution.

5 years ago

Reply from Sungevity

Hello David,
Thank you for the great 5 star review. I am glad I was able to help you out. If you ever need assistance again in the future, please don't hesitate to reach out to me directly!

Blake Hazelrigg
Senior Manager

Jun. 28th, 2019

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jeff Niagara Falls, NY

I was not a good candidate for the solar system by they were very helpful in figuring that out for me.

5 years ago

Reply from Sungevity

Hi Jeff,
Thank you for considering us for your solar needs. We hope you will keep us in mind in the future!

Blake Hazelrigg
Senior Manager

Jun. 13th, 2019

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Moises Davila Sun City, CA

My project coordinator Rosa T was such a great help through out this whole process. Always answered all my questions.

5 years ago

Reply from Sungevity

Hi Moises,
Thank you for the wonderful review about your experience with Rosa! I will ensure her manager is aware of your feedback so she gets some recognition. Thanks again!

Blake Hazelrigg
Senior Manager

Jun. 3rd, 2019

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Shaun San Jacinto, CA

Fast responses, easy all I had to do is sign on the dotted line. Truly an easy process. No regrets.

5 years ago

Reply from Sungevity

Hi Shaun,
Thank you for the awesome 5 star review! We are glad to hear everything has gone easy so far. We are so glad you chose us to help power your home with sunshine!

Blake Hazelrigg
Senior Manager

May. 23rd, 2019

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Brandon Weaver Temecula, CA

Shari R was very helpful through my entire project. I would highly recommend to use her as your project coordinator.

5 years ago

Reply from Sungevity

Hi Brandon,
So glad to hear you had an awesome experience working with Shari! Welcome to the Sungevity family.

Blake Hazelrigg
Senior Manager

May. 13th, 2019

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Josh Plympton, MA

Good experience overall. Some questions were tough to get clear answers on but overall satisfied and glad to work with them.

5 years ago

Reply from Sungevity

Hi Josh,
Thank you for taking the time to leave us a review! If you still have unanswered questions please don't hesitate to reach out to me directly and I'll be happy to help. Thank you for considering us for your solar needs!

Blake Hazelrigg
Senior Manager

May. 3rd, 2019

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LORETTA WILLIAMS Grain Valley, MO

Christina C was very knowledgeable on Solar and great to work with! I have referred her to friends.

5 years ago

Reply from Sungevity

Hi Loretta,

We are so glad you had a great experience with Christina. Thank you for telling your friends and family about us!

Blake Hazelrigg
Senior Manager

Apr. 19th, 2019

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Gilbert orosco Tulare, CA

Will not answer calls or questions after installation will lie to you I was told they would have installed in 45 days and after that they would take care of electricity bill 45 days passed and 2 more months before final installation left wires hanging very unsafe

5 years ago

Reply from Sungevity

Hi Gilbert,

I am sorry to hear you have had a poor experience and definitely want to help turn things around for you. I have reached out to you directly to see what we can do to help and ensure things are more smooth for you moving forward. Please don't hesitate to reach out to me directly if you ever need any additional solar service.

Blake Hazelrigg
Senior Manager

Mar. 26th, 2019

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P D San Francisco, CA

I found the sales person to be super high pressure. I told him I had work to do and he called 3 or 4 times a day. He was unaware of rebates I was entitled to. I really didn't like the "sign this before you read it attitude." And I took a hit on my credit rating for the hard hit. A VERY disappointing experience

5 years ago

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r t East Walpole, MA

my experience with sungevity has been horrible very poor customer service there is always no one to answer the phone and when one writes an email no response its been a year since my system is showing no production but no one from the company is able to help to fix the problem

5 years ago

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Stephen Potakey Frederick, MD

Spoke with sonny and he was truthful to me. He told me my present energy consumption is low which wouldnt need solar panels.

5 years ago

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donald b. walton Newbury Old Town, MA

felicity , is an amazing sales agent she needs a raise in my mind great employee thank you , Don Walton

5 years ago

Reply from Sungevity

Hi Don,

Thanks so much for taking the time to write us such a nice 5-Star review! we will be sure to let Felicity and her managers know about the shout-out.

Kind Regards,
Liz D.

Jan. 23rd, 2019

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Jason San Diego, CA

Initially everything was great but as soon as something went wrong Sungevity/solar spectrum is no where to be found! Had two micro-inverters go out. Called Sungevity/solar spectrum and couldn’t anybody to answer the phone. Left message after message and no return call. Sent email after email.. no response. Avoid them at all costs!!

5 years ago

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Ray Norwood, NJ

Would do zero stars if I could. They couldn’t care less about existing customers. I had problems reading my solar production and they ignore my phone calls and emails. I have not been able to get my state credit for a year now.

5 years ago

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Ken Hopewell Junction, NY

They installed our panels, went bankrupt and told their customers no monitoring or warranty. Now they are back in business and say it's a merger with another company and they don't have anything with past customer based services. This happened within the past 2 years. Check it out.

5 years ago

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Peter

The call with the consultant went really bad. The fact were not taken into account and empathy for the customer was none. Asking and arguing about certain choices by Sungevity on our project were dismissed and afterwards we got an email that we was not the right client for them...

5 years ago

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Steve Smith Richmond, CA

I asked about a high-volume csutom application for a client Sungevity gave my email lip-service but basically was completely unresponsive; the factory repeatedly referred me to a random-dealer-of-my-choice and THEY were completely unresponsive and dismissive. I gave my client a recommendation that entirely bypassed Sungevity.

5 years ago

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Shan Edison, NJ

Patrick S of Solar Spectrum provided a great sales service and helped me in deciding on a solar system

5 years ago

Reply from Sungevity

Hi Shan,

Thank you for the 5 star review! Patrick is one of our senior reps and sure prides himself on his solar knowledge. I will ensure the kudos gets passed along. Thank you for choosing us as your solar provider!

Blake Hazelrigg
Senior Manager

Nov. 14th, 2018

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Eric oda Whittier, CA

Made an appointment with a Representative named Sonny. Called me an hour late and I never took his calls back. He left me a message saying he ran into a meeting. I would appreciate a call before hand letting me know. I only give businesses one chance to earn my business. And first impressions are everything. Thanks for making my decision easier.

6 years ago

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john Maple Shade Township, NJ

Great! on time....... very polite, and professional...... Not pushy, or high pressure sales. Very Highly recommend

6 years ago

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Steve Fitch Moreno Valley, CA

Horizon solar power did a nice job. 2 weeks start to finish. Pete A and Nikki H were our Point of contact

6 years ago

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Ann Scotch Plains, NJ

Jacob G was very expert and personable in explaining solar. He also has a real passion for the mission of solar.

6 years ago Edited September 14, 2021

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Michael Redlands, CA

Jd really helpful trying to get my panel working went out of his way thanks for sending him mike bunch

6 years ago

Reply from Sungevity

Hi Michael, First, I would like to thank you for choosing Horizon Solar Power/Sungevity to purchase your Solar System and let you know how much we appreciate you taking the time to leave us such a thoughtful review and giving JD the wonderful shout-out! Now that you have experienced the many benefits of going Solar with us let us reward you with up to $2000. Here’s how • Earn $500 for your first referral. • Earn $1,000 for your second referral. • Earn $2,000 for your third referral and every referral thereafter. * We make it as easy as 1, 2, 3, to share your love of Solar with family, friends, and neighbors. Login to the Ambassador portal. Straight from your portal you can share your Link on social media or enter referrals manually by using the direct entry form. For Assistance Call: (844) 765-2780 or Email Warm Regards, Liz D.

Jun. 25th, 2018

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Dona Ryan

I'm sorry to give such a poor rating, but after reading 5 reviews written by customers of your, dated March 2018....customer service is non-existent post installation. Your sales team is aggressive and that's good. The sales portion may be stellar, but after installation you abandon your customers.

6 years ago

Reply from Sungevity

Hi Dona,

I am very sorry to hear you have had this experience! We have a strong team that actively works customer services cases the same day that they come in. It is important for us to resolve all customers questions and issues in a timely fashion. I would love to chat with you and see what we can do to help improve your solar experience.

Blake Hazelrigg
Senior Manager
925.241.1531 (direct line)

May. 15th, 2018

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Jordan Monterey Park, CA

J.D. M - friendly, knowledgeable, articulate in teaching and explaining problem-solving. Great experience. -Jordan Yee

6 years ago

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Salaam

If a phone call is going to take 45 min the salesman should warn you at the start. When I say at the start that I am looking into different companies the salesman should tell me at the end when I wont signup right then that I am not ready to go solar

6 years ago

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Rick

Salesman called and told me about lease programs. I said I wasnot interested in leasing. He can you hold for a minute, I said sure. I waited for five minutes and he never came back on the phone. So I hung up. I assume he does not make as much comission on a purchase rather than a lease. Don't call me back!!!

6 years ago

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John

Just because so far in the process--not yet a contracted customer--they are handling everything just fine.

6 years ago

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Yvonne York Fair Lawn, NJ

Jacob G. was very knowledgeable and helpful with all my concerns. Very easy to speak with. Not pushing and very patient with me.

6 years ago

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Walter Ellard San Diego, CA

As a previous installer for Sungevity and them owing us money as well as the homeowner calling us for warranty claims this company has a new contractors license and has only been in business for 1 year. If they are using the experience of another company they should also get the fallout as well.

6 years ago

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Charles Goldberg Costa Mesa, CA

Joe S. did an awesome job of finishing up the painting on my solar installation. He was on time and very professional.

6 years ago

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Rickf Palmdale, CA

Well to make things clear. We signed agreements in Sept 2017. My solar is still not active as 2/22/18! They were very responsive prior to installation. Panels went up in Oct 2017. Company doesn't appear to know the regulations to pass an inspection. Really!!!!!!!!!!!!!!

6 years ago

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Julie Mascarenas Livermore, CA

this is the worse customer service. this company is a former sungevity which went bankrupt and now this provider is my provider under a new name and does not respond to calls emails no matter how many times you try to get a hold of them. Buyer BEWARE!!!!!!

6 years ago

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Bruce Burnett Orange, MA

good service,very informative & attentive.Checked in with me several times to make sure things were going smoothly.Overall,good experience.

6 years ago

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Darrell Myers Visalia, CA

Edward was easy to work with and we got exactly what we looking for. I highly recommend this company.

6 years ago

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DS

Expertly explain the whole process including the many benefits financially that are out there for consumers.

6 years ago

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Sales

Wet educated folks explained complete details. We had a death in the family that has put our Project on hold but hopefully we can proceed shortly.

6 years ago

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Angela Yucaipa, CA

The entire process went very smoothly. We are saving a significant amount on our electric bills. Couldn’t be happier.

6 years ago

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Jim Victorville, CA

Customer service is great! Install crew was fast and polite. the longest part was waiting for the inspector to show up

7 years ago

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Anonymous Novato, CA

Because when they gave me a price and I did the math, it came out with 14,000 on overpayment. When I questioned the rep, he quickly changed the subject and said it was for the warranty, which was already included in the proposal price. When I pointed this out, he said just forget about that proposal and focus on a different plan.

7 years ago

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Victor Moneke Apple Valley, CA

JD M a great job he found my missing panels right away and secured them for extreme high winds thanks horizon Victor

7 years ago

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Nicole CHan 1760

Because they had a reasonable price and we felt comofortable they would offer a good product and service.

7 years ago

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Annoyed by pushy people 11554

they are pushy and disorganized. I set expectations for when I could talk to them and received a number of additional calls at inconvenient times and no one seemed to know that I had arranged an appointed time to speak with them.

7 years ago

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