Sungevity: Read 1,994 User Reviews From Real Homeowners

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Annoyed by pushy people 11554

they are pushy and disorganized. I set expectations for when I could talk to them and received a number of additional calls at inconvenient times and no one seemed to know that I had arranged an appointed time to speak with them.

7 years ago

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The Robinsons 92557

Intially I picked them because they had been rated #1 and the original rep was able to answer all my questions. However since starting this process with them I have become very dissappointed with the service I have received. The installation of my solar started 10/3/17 and it still has not been completed and I'm still waiting .

7 years ago

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Bought Out Sungevity 92126

I did NOT chiise them. When I learned they had bought out the failed Sungevity and were leaving those customers high & dry (the internet is peppered with their loud complaints) I decided to best give Solar Spectum a wide pass.

7 years ago

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Is it Horizon or SolarSpectrum 92240

I like the logo and the name, so I called for a quote. The girl I spoke to did not even want to talk to me unless I signed a document that was basically a contract. I don't care if it's standard procedure, it isn't one I am comfortable with. The company tried to assume I had agreed to purchasing their product before I had a quote.

7 years ago

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Anonymous Hanford, CA

they gave me the run around then said they don't serve my area. 2 people took all my info then made an appointment, then called and canceled because of my location. Learn to read maps

7 years ago

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Andres Olguin

JD M was really helpful and informative in getting the system for my household up and running. -Andres Olguin

7 years ago

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EESTUBBS Newark, DE

Been waiting since May 2017. All paper work and agreements had been signed but here it is August 2017 and I still don't have any solar panels installed or a installation date. Did Sungevity filling for bankruptcy have anything to do with this?

7 years ago

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Norman Dewmer Pomona, CA

Not satisfied. They promise me they would produce 65 % of my electric bill. Its been 35% instead. I do not get enough sun because of neighboring trees and I live in Hemet,Ca. the hot spot of Riverside county. They refuse to do anything about it.

7 years ago

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Nancy Spector Buffalo, NY

I had a contract with them and they canceled on me, telling me my roof wasn't strong enough. Another company locally provided my solar and said my roof was fine. I think they canceled me because for some reason it wasn't good enough business for them. It was a small job.

7 years ago

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John hakker

JD M was friendly and professional and finished my job in a timely manner thank you horizon John Hakker

7 years ago

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Cheryl Jensen Palm Desert, CA

four months to get solar panels on roof. Installed improperly, still not connected to SCE. roof leaked within 6 weeks causing damage to inside ceiling. Put a patch repair on roof and no response since then. I think they are scammers! BEWARE Starting legal action.

7 years ago

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calexicoheat Imperial, CA

Panels were installed approx. on 05/2016 and our weather for the summer reached up to 110 degrees. So far for the last 7 months we havent seen any help/reduction on the bill as it was promise. Wish I would never have installed them....think twice before installing them as saving money is not a real thing...well at least on our case.

8 years ago

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Will Neate Summit, NJ

The company didn't even want to pursue an installation on my 10 acre property ! Claimed my large flat roof wouldn't work but I suspect that my desire to derive some economic benefit by selling back to the grid didn't fit their model. Also stated that they don't do installations on the ground

8 years ago

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Charles Richey Wenham, MA

Great company. The System works great and we have not had an electrical bill since the installation just credits

8 years ago

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Sandy San Diego, CA

I'm a little disappointed that I still had to pay SDG&E almost $200 for the year. i expected to pay $0 or close to $0

8 years ago

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al Covina, CA

I was told my garage didn't meet their specks for weight so I spent $3500 reinforcing it and told it was not enough. You are dealing with a co. that is in san francisco. They did refund my down payment.

8 years ago

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Ron Podrazik Ballston Spa, NY

Easy to deal with. Very professional. Follows up to ensure client is happy. Great installers. Great pricing.

9 years ago

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Derek Albany, NY

I have been with Sungevity for almost 6 months and the total experience from start to finish has been excellent.

9 years ago

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Tristan Cronshaw Mooresville, NC

Great company that has great customer service and effortless quote process. Best referral rate in the industry too!

10 years ago

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Verified Customer

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Rodney C. Drew, Sr.

I’ve not been previously contacted as to whether or not my system is running, maintenance,...

4 years ago Edited September 14, 2021

Reply from Sungevity

Hello Rodney,
I am very sorry to hear this! I have reached out to you directly and will ensure our team works with you to help go over any questions or concerns you may have. I look forward to turning your experience around.

Blake Hazelrigg
Senior Manager
Blake.Hazelrigg@Sungevity.com

Sep. 4th, 2020

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Verified Customer

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Gene Peters

They use quality material and do what they say.

5 years ago

Reply from Sungevity

Hi Gene,
Glad to hear you had a 5 star experience. Thanks for choosing us!

Blake Hazelrigg
Senior Manager

Nov. 26th, 2019

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Verified Customer

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Chip Henderson, NV

Lots of information available about company

5 years ago

Reply from Sungevity

Hi Chip,

Thanks for the review!

Blake Hazelrigg
Senior Manager

Jul. 17th, 2019

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Verified Customer

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Biily Manteca, CA

Great Product/Service and Friendly installers.

6 years ago

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Verified Customer

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RB Escondido, CA

They ran a clean job and the workers were courteous.

6 years ago

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Verified Customer

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mo vaziri Redlands, CA

effecency and its effectivness on delivering its promisses

6 years ago

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Verified Customer

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Russell

The installation process was good and efficient.

6 years ago

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Verified Customer

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Morten L Johnson Kingsburg, CA

took a very long time to turn onbecause plans didnt pass with PG&E

6 years ago

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Verified Customer

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Portuguese

Communion where bad, technicians had to return 4 times.

6 years ago

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Verified Customer

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Parveen Bansiwal

They need have live system monitoring rather that just he daily monitoring.

6 years ago

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Verified Customer

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Anonymous Fort Thomas, KY

It took a few times to get the system up and running

7 years ago

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Verified Customer

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Bill Covina, CA

There was a few issues along the way during install

7 years ago

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Verified Customer

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Satisfied customer Desert Hot Springs, CA

I appreciated the emails on the progress of the project

7 years ago

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Verified Customer

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BIG DADDY La Puente, CA

Lack of communication. Sales person never returns phones calls and your installers show no respect for there actions.

7 years ago

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Verified Customer

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Matt Palm Springs, CA

Prompt attention, good work, lots of information provided

7 years ago

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Verified Customer

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Augie Temecula, CA

they were very fast and skilled. Good customer service

7 years ago

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Verified Customer

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DH San Francisco, CA

I like Sungevity for the price and responsiveness.

7 years ago

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Verified Customer

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Barry Hunt Chadwicks, NY

The installation was very quick, very good, very neat.

7 years ago

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Verified Customer

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Stanley Hilton Worcester, MA

Installation was easy and they always responded quickly.

7 years ago

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Verified Customer

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Maurice E Burrowes Bronx, NY

They were very responsive to any issue I found.

7 years ago

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USAMA HALIM Oakland, CA

I bought the system it should generate 17000hwh a year but it generates less than half the expected power as per their monitoring system and PG&E bill. I tried many times to contact them but no response

4 years ago

Reply from Sungevity

Hi Usama,
We are sorry to hear that your system is having an issue. After troubleshooting with SolarEdge we have found that it is producing as designed however there is a known issue with the monitoring function of your system. We have a work order opened with our service partner and plan to be to your household soon to address. Please expect to hear from us shortly with a scheduling update. Please do not hesitate to reach out to me directly in our open email thread or by telephone if there is anything else I can do to further assist you.

Blake Hazelrigg
Senior Manager
Blake.Hazelrigg@Sungevity.com

Aug. 3rd, 2020

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Shannon Gedamoske Baldwinsville, NY

Rosanna took great care and follow up with my request. Wonderful customer service.

4 years ago

Reply from Sungevity

Hi Shannon,
Thank you leaving us a 5 star review. I will make sure Rosanna gets a big shout out!

Blake Hazelrigg
Senior Manager

Mar. 17th, 2020

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Adrian Eric Velarde Palm Desert, CA

They answered all my questions and was able to increase my knowledge about solar use.

4 years ago

Reply from Sungevity

Hi Adrian,
We are so glad you had a positive experience with us.

Blake Hazelrigg
Senior Manager

Mar. 11th, 2020

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Sal Antioch, CA

A+ Very helpful, answer all of my questions and I will recomended to my friends!

4 years ago

Reply from Sungevity

Hi Sal,
We are glad to hear you had a great experience. Don't forget we have a very good referral program that you can take advantage of if any of your friends you send our way get a system installed. Thanks for the very nice review.

Blake Hazelrigg
Senior Manager

Feb. 28th, 2020

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Praveen Fremont, CA

James is best consultant I have ever worked with he helped to make things simple

4 years ago

Reply from Sungevity

Hi Praveen,
Thank you for the 5 star review! We are glad to hear you had a positive experience.

Blake Hazelrigg
Senior Manager

Feb. 19th, 2020

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Twila Seattle, WA

Good service so far any time I have needed it. Have not had any problems dealing with this company.

4 years ago

Reply from Sungevity

Hi Twila,
Thank you for the 5 star review. Glad to hear things have been smooth sailing. Please just give us a ring if anything comes up along your solar journey and our customer service team will be happy to help you out.

Blake Hazelrigg
Senior Manager

Feb. 6th, 2020

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Wagdy Youssef , PA

Very professional team, great experience I have gone through a lot of providers they are the best

4 years ago

Reply from Sungevity

Hello Wagdy,
Thank you for the great review. We so glad to hear that you had a fantastic experience.

Blake Hazelrigg
Senior Manager

Jan. 21st, 2020

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Henry Gardena, CA

They really take their time explaining the process and provided clear information, good experience!

5 years ago

Reply from Sungevity

Hi Henry,
Thanks for the review. We are so happy that you chose us to be your solar provider.

Blake Hazelrigg
Senior Manager

Dec. 2nd, 2019

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Scott

Excellent presentation by Joe D. Answered all questions. Made solar easy to understand.

5 years ago

Reply from Sungevity

Hi Scott,
We are glad to hear Joe took great care of you. If you have any additional questions or if we can ever provide further assistance, please just let us know! Thank you for the review.

Blake Hazelrigg
Senior Manager

Nov. 26th, 2019

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Robert Crossman Berkeley, CA

Pleasant,personable,prompt and professional.A pleasure doing business with Bill.l would recommend Sungevity highly.

5 years ago

Reply from Sungevity

Hello Robert,
We are glad you enjoyed your experience with Bill. Thanks for the review!

Blake Hazelrigg
Senior Manager

Oct. 30th, 2019

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roger wood San Jose, CA

Let me research solar needed. Helped resolve tax credit problem, thanks ROGER

5 years ago

Reply from Sungevity

Hi Roger,
Thanks for the review. We are so glad you are looking into powering your home with clean energy.

Blake Hazelrigg
Senior Manager

Oct. 25th, 2019

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