Sungevity: Read 1,993 User Reviews From Real Homeowners

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Stephen Herman San Francisco, CA

I am so far pleased, but we do not yet have the permit and need to get the solar panels installed. Still a way to go.

5 years ago

Reply from Sungevity

Hello Stephen,
Thank you for the review! I have touched base with the team that is managing you project to ensure we are doing all we can to get your permit as quickly as possible. It won't be long until you're producing green clean energy!

Blake Hazelrigg
Senior Manager

Oct. 21st, 2019

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Nayeli Leverett, MA

Bill was very knowledgeable with solar and breaking it down to how we could understand everything.

5 years ago

Reply from Sungevity

Great to hear Nayeli! Let us know how we can help you as you consider your decision.

Blake Hazelrigg
Senior Manager

Oct. 2nd, 2019

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SRChan Hemet, CA

Speedy process. Customer service was helpful. Workers cleaned up neatly. Highly recommended.

5 years ago

Reply from Sungevity

Hello SRChan,
Thank you for the review. Glad to hear everything went well and was quick.

Blake Hazelrigg
Senior Manager

Aug. 29th, 2019

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Linda I. Tustin, CA

Sungevity was able to beat my next best price. Anthony really fought to get me the best price.

5 years ago

Reply from Sungevity

Hi Linda,
Glad to hear you got just the pricing you were looking for! Please don't hesitate to reach out to any of the Sungevity team with questions or concerns as we move forward.

Blake Hazelrigg
Senior Manager

Aug. 15th, 2019

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Lori Nessi Bloomington, CA

It was a long process, but overall worth it to save on my electric bills! Good people!!!

5 years ago

Reply from Sungevity

Hello Lori,
Thank you for the awesome review! We are sorry to hear things took a long time with your project but we love hearing you are saving money! If you ever need any solar service, please just let us know!

Blake Hazelrigg
Senior Manager

Aug. 8th, 2019

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Brian Oakland, CA

Conpany was quick to respond and provide a quote. Alex was very proactive and professional.

5 years ago

Reply from Sungevity

Hello Brian,
Thank you so much for the 5 star feedback! Alex is one of our top reps and I'll make sure he gets a shout out for your review of his services.

Blake Hazelrigg
Senior Manager

Jul. 30th, 2019

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gerardo i martinez Adelanto, CA

Had a great experience with my install and had great response from Rosa T at Horizon. Thank you

5 years ago

Reply from Sungevity

Hi Gerado,
We are so glad you had a great experience with Rosa! We will make sure she is aware of your feedback as well as her manager. Happy Solar!

Blake Hazelrigg
Senior Manager

Jul. 16th, 2019

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WILLIAM SHEA East Islip, NY

They called on a Sunday night while we were having dinner and I asked the girl to call me the next day between 12-4 and she said I'll see and hung u . Never heard from them again . VERY DISAPPOINTED

5 years ago

Reply from Sungevity

Hi William,
We are very sorry to hear that you did not hear back from us following the Sunday evening call. We know how important it is that we follow through with things when we say we will do something. I have passed your feedback along to the leadership on our sales staff. Please expect to hear from them soon. Also, if there is anything I can do in the meantime to help turn your experience around, I hope you will not hesitate to let me know.

Blake Hazelrigg
Senior Manager

Jul. 1st, 2019

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Fidencio Gonzalez Perris, CA

Shari R , Did a great job on keeping me posted on updates and when we reached PTO .

5 years ago

Reply from Sungevity

Hello Fidencio,
We are so glad to hear that Shari took such good care of you. We also are very happy you chose us as your solar provider. Please reach out to us with anything.

Blake Hazelrigg
Senior Manager

Jul. 3rd, 2019

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Christopher Servello Redlands, CA

From the beginning to the end every step was explained and seamless. they were great to work with.

5 years ago

Reply from Sungevity

Hi Christopher,
We really appreciate the great review. There are a lot of different moving parts and we always work hard to ensure our customers are aware of what is going on and our game-plan. Glad to hear our hard work paid off! Let us know if any questions or concerns come up.

Blake Hazelrigg
Senior Manager

Jul. 1st, 2019

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RAYMOND J SCOTT Hemet, CA

Rosa T informed me by phone every step of the way from start (March 12, 2019) to finish (June 11, 2019)

5 years ago

Reply from Sungevity

Hi Raymond,
Thank you for the great review about your experience with Rosa. We are glad to hear she kept you informed. Please don't hesitate to reach out to us moving forward with any questions or concerns.

Blake Hazelrigg
Senior Manager

Jun. 13th, 2019

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Derek Hara Sacramento, CA

Quick response. Very friendly, polite and professional. Perfect customer service.

5 years ago

Reply from Sungevity

Hi Derek,
Thank you for the glowing review. We are glad to hear you had a positive experience and hope you feel that you can count on us for the years to come!

Blake Hazelrigg
Senior Manager

Jun. 3rd, 2019

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Le Ronda Gaines Hercules, CA

Very pleasant experience. No-pressure sales. Sales person was knowledgeable and friendly.

5 years ago

Reply from Sungevity

Hi Le Ronda,
Thank you for the great 5 star feedback about your experience with William. We are very glad you reached out to us. Please let us know if there is ever anything we can do to further assist you in the future.

Blake Hazelrigg
Senior Manager

May. 17th, 2019

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Ralph Passwater Riverside, CA

Felicity was very helpful and made the process very comfortable transitioning to solar.

5 years ago

Reply from Sungevity

Hello Ralph,
We are very glad to hear you had a positive experience with Felicity. It isn't uncommon for us to hear this sort of feedback from her customers and we will ensure she gets recognized. Please let us know if you have any additional questions or concerns.

Blake Hazelrigg
Senior Manager

May. 17th, 2019

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Juli Vitale North Haven, CT

Pat S was awesome very professional and helpful . I total recommend doing business with pat

5 years ago

Reply from Sungevity

Hi Juli,
Thanks for the 5 star feedback from your experience with Pat! He is one of our top reps and works hard day in and day out to provide our customers with the best experience in the industry. Please let us know if there is ever anything we can do to assist you!

Blake Hazelrigg
Senior Manager

May. 14th, 2019

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Leo Kelley Surprise, AZ

I am still waiting for the 3 quotes I requested. I believe this company called in on a Saturday evening after 7 pm. That is totally unprofessional. It will not let me give a -10 rating

5 years ago

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Dave Nemo San Diego, CA

By far the easiest and most comprehensive consult/sign up I've dealt with. Thanks Patrick.

5 years ago

Reply from Sungevity

Hi Dave,
We are glad to hear that Pat gave you all of the insight you were looking for. He has been in the industry for a long time and really knows his stuff. Please don't hesitate to reach out to us with any additional questions.

Blake Hazelrigg
Senior Manager

Apr. 30th, 2019

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Juan carlos gallego Laguna Beach, CA

I was helped by Patrick S. He was very efficient, courteous, and clear. Thank you, Patrick.

5 years ago

Reply from Sungevity

Hi Juan Carlos,

We appreciate the time you took to provide this feedback. I have shared with Patrick's manager to ensure he receives some recognition. Thank you so much for considering us as your solar provider and we hope you will keep us in mind for all your solar needs.

Blake Hazelrigg
Senior Manager

Apr. 19th, 2019

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Andrew Attleboro, MA

Professional, courteous, knowledgeable. Great experience. Highly recommended.

5 years ago

Reply from Sungevity

Hey Andrew,
Thank you for taking the time to share some feedback. We are so glad you reached out to us.

Blake Hazelrigg
Senior Manager

Apr. 11th, 2019

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Monica El Dorado Hills, CA

Very nice and helpful. Answered all my questions and helped me through everything!

5 years ago

Reply from Sungevity

Hi Monica,
Thank you for the awesome 5 star review!

Blake Hazelrigg
Senior Manager

Apr. 11th, 2019

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Lionel Alaniz Riverside, CA

I got one call we talked about what he needed from me and the after I told the sale person about my KW usage for the year he said he would get back to me in a half hour. It’s been a week! And no calls .

5 years ago

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Lisa Girvin Blackstone, MA

I'd like a call back in regards to the message I left weeks ago. Our electric bill is still high, we have seen no savings. Our bills this year are the same as before we had the panels installed.

5 years ago

Reply from Sungevity

Hi Lisa,
I am sorry to hear you aren't feeling the savings you were expecting. I have attempted to reach out to you to review your recent utility charges paired with your solar production so I can provide a savings analysis. When you have a moment, if you would please touch base with me so I can obtain your utility bills, I would be happy to work on this for you and help you determine savings. I look forward to working on this for you. Please also let me know if there is anything else I can assist you with. Thank you!

Blake Hazelrigg
Senior Manager

Dec. 19th, 2018

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Doug R San Jose, CA

Submitted online quote request on 11/11/18 and received a call back within an hour. Gave preliminary info. Nothing since then, 9 days later. Other companies have made apps for onsite visits already

5 years ago

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Benny Zheng Groton, CT

Jacob was very professional and answered all questions respectfully and adequately.

6 years ago

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Bob jenkins Oceanside, CA

Too much of a hard sell. Pushed the lease option too much. We can decide for ourselves which option is best for us. Panels are not American made . Cost was too expensive for the system .

6 years ago

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Lynda Hendrix Lakewood, CA

Andrew was very thorough, he answered all of my questions with professionalism and knowledge. He was sensitive to my requests and offered alternatives. I felt very "solar educated" after my conversation with Andy.

6 years ago

Reply from Sungevity

Hi Lynda,

We are glad to hear it sounds like you had a great experience although your 1 star rating doesn't necessarily reflect that. I will reach out to you to learn more about your solar journey and see what there is I can do to help!

Blake Hazelrigg
Senior Manager
925.241.1531

Jul. 13th, 2018

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Resist Hard Sell Hayward, CA

We were turned off by the insistent hard sell. Telling them it wouldn't work with us fell on deaf ears. Not to mention their proposal was the highest by $10,000 over any other.

6 years ago

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Fernando Herrera

JD was great.. nice and quick with his task... would recommend to anyone. Fernando H.

6 years ago

Reply from Sungevity

Hi Fernando,
First, I would like to thank you for choosing Horizon Solar Power/Sungevity to purchase your Solar System and let you know how much we appreciate you taking the time to leave us such a thoughtful review and giving JD the awesome shout-out!
Now that you have experienced the many benefits of going Solar with us let us reward you with up to $2000. Here’s how
• Earn $500 for your first referral.
• Earn $1,000 for your second referral.
• Earn $2,000 for your third referral and every referral thereafter. *
We make it as easy as 1, 2, 3, to share your love of Solar with family, friends, and neighbors. Login to the Ambassador portal.
Straight from your portal you can share your Link on social media or enter referrals manually by using the direct entry form.
For Assistance Call: (844) 765-2780 or Email

Warm Regards, Liz D.

Jun. 22nd, 2018

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Kelvin Grullon Bloomingdale, NJ

Jacob C. was very helpful ,pleasant and answer every my question to the best of his ability

6 years ago

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Dont-cut-trees Saratoga, CA

They said that they cannot do solar at my house without cutting trees. They did not come out and assess the situation. Others have come out and I have proposals for solar that make sense.

6 years ago

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Anthony Manteca, CA

Called me bavk exactly when they said they would. Anthony was very knowledgeable.

6 years ago

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Disappointed

After buying out a previous company going under, reviews indicate how difficult it was for customers to get issues resolved. Poor customer service.

6 years ago

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Excellent

They took the time to explain in detail their system and how it would benefit me.

6 years ago

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Jeff

They have gone over everything, answered questions and always have had given us any information we need

6 years ago

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Peiwen

Sales representative - Scott did s great job explaining the system and being honest

6 years ago

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Dennis M Smith Laguna Niguel, CA

They went out of their way to get me the solar system I needed, despite the objection of our HOA.

6 years ago

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Paul pena Fontana, CA

Company does not have a good customer service. They don’t own any of their own products. Everything has to be approved by managers that don’t return any calls. Don’t do business with this company

6 years ago

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Claudia Inacio Brockton, MA

Kyle was great help! He was quick and extremely helpful. I enjoyed working with him!

6 years ago

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Eric Potter Corona, CA

JD M. was professional and explained the remainder of my solar setup. I am pleased with his visit.

6 years ago

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Not a customer Carmichael, CA

They insisted on authorization of allowing them to give out my contact information prior to receiving product information.

6 years ago

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Joseph L Gonzalez Perris, CA

Very professional. Took the time to explain everything and made it easy for us to understand.

7 years ago Edited September 14, 2021

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Sean Flandermeyer Sun City, CA

Had an personal issue with one of the employees, which was dealt with in the appropriate manner

7 years ago

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Robert Trousdell Haverhill, MA

They did a very clean and professional job. The town inspector said they went above and beyond electrically.

7 years ago

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Kenneth Weiss Oregon House, CA

Zac O. and others worked for several months on my installation plans, even got them approved by the county, then found out they didn't have installers who could actually implement them.

7 years ago

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Ryan Loyalton, CA

Solar Spectrum representative gave a kind and thorough explanations and is trustworthy.

7 years ago

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Bill Schramer Walnut Creek, CA

Everything works exactly as ordered. My installation crew was very Professional.

7 years ago

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wallace 93560

confident, but, did not continue buying because representative did not send an email explaining the process of how the panels were attached to the roof.

7 years ago

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Edward Parlee 1879

They have very qualified employees!! I selected Solar Spectrun because I had a discount coupon.

7 years ago

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Jesse Ellington 28607

I think I called them and spoke to someone. Said they would call back and schedule a visit but they never did. I found other more responsive companies. I assumed they were a typical "web-site" but no employees place.

7 years ago

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Don't care 11735

They where great. I did not choose them because the disqualified one of my roofs.

7 years ago

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