Name: Sunrun
Rating: 4.0

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Verified Customer

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Gary Haynie

The installation was completed as they indicated and system operates as advertised

5 years ago

Reply from Sunrun

We aim to make going solar as easy as possible. Congrats on going solar with Sunrun, and thank you for helping us create a planet run by the sun

Apr. 15th, 2019

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Verified Customer

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Mark Madera, CA

The service was great, I always knew what was going on. My service rep was great, kudos to him.

5 years ago

Reply from Sunrun

Communication is key and helps our customers understand what is going on during the process of going solar. We are happy to see you were content with the over service and your representative. Let's create a planet run by the sun.

Apr. 15th, 2019

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Verified Customer

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kml

Sunrun has been reliable through their operation including installation and customer services.

5 years ago

Reply from Sunrun

Thank you for your kind words kml. We love to see that you are happy. We will always be a phone call away if you need anything. Thank you for helping us create a planet run by the sun.

Apr. 15th, 2019

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Verified Customer

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Barbara Escondido, CA

The equipment is collecting a lot of sun and we have a very low electric bill. It all went very smoothly.

5 years ago

Reply from Sunrun

Barbara, we love to hear that you are saving money with your solar system! Let's create a planet run by the sun.

Mar. 19th, 2019

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Verified Customer

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Joseph Probst Oak Lawn, IL

No problem swith service or product but timiming needs to be better on when job to be finished

5 years ago

Reply from Sunrun

Woohoo, this is great news! We love to hear you had a seamless experience, let's power forward and create a planet run by the sun. Thank you, Joseph!

Mar. 11th, 2019

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Verified Customer

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Girloy customer

The whole process was excellent, installation was on time and were very professional.

5 years ago

Reply from Sunrun

Love love love your review! Thank you Girloy C. Professionalism is a huge part of our work ethic as well as time management. Making sure you were installed quickly shows we are doing a great job. Thank you for helping us create a planet run by the sun let's power forward.

Feb. 20th, 2019

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4 Thousand Oaks, CA

The installation process was actually quite good. The panels on the roof work just fine. I'm very pleased.

5 years ago

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Verified Customer

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4 Oceanside, CA

I haven't had a ton of experience with the customer service but one of the set up processes wasn't super smooth.

5 years ago

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Verified Customer

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1

What they told us wasn't correct. We were trying to save energy from all the electric companies and basically we are paying a little more than what was told that they would cover.

5 years ago

Reply from Sunrun

Hello Jed. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Feb. 20th, 2019

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Verified Customer

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Susanto Fairfield, CA

It was convenient. Installation went well and quick. I have no problem with the equipment.

5 years ago

Reply from Sunrun

Love to hear that the equipement is running better than expected. Time is important which is why we do our best to meet our installation timelines. Thank you for leaving this wonderful review Susanto. Welcome to the Sunrun Family.

Feb. 20th, 2019

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Verified Customer

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John San Diego, CA

It looks pretty good but I have seen better. They are not very responsive to my needs. I would like them to invest a little bit more in keeping their customers happy after set up.

5 years ago

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Verified Customer

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James Henderson, NV

They were very efficient with installation. I was really astounded by the reduction of my city electric bill.

5 years ago

Reply from Sunrun

Woohoo! Already seeing a difference in your utility bill, that is amazing. We also love that you are helping us create a better environment by helping us create a planet run by the sun. Let's power forward.

Feb. 20th, 2019

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Verified Customer

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J Barfield Kapolei, HI

They have very professional people who go far and beyond of scope of their job to help me.

5 years ago

Reply from Sunrun

Professionalism goes a long way with our customers! Thank you J. Barfield, this is what makes us the number one solar provider. We love hearing that you were taken care of in a Professional manner during the whole experience! Let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Susan LAUGHLIN Benicia, CA

Everyone I had anything to do with at SunRun was efficient and professional. No glitches!

5 years ago

Reply from Sunrun

Wow Susan L.! This is what we work for! To hear this kind of feedback from our customers that go solar. We are ecstatic to hear that everyone was efficient and professional. Now let's power forward!

Feb. 20th, 2019

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Verified Customer

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Anonymous Peoria, AZ

Now that our system has been in operation for over a year, i notice that its layout is not optimal, considering its surroundings.

5 years ago

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Verified Customer

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Markcher1 Bakersfield, CA

My PGE bill shot up last 2 mos from 0! Called and found out I have a case number they are investigating and NO ONE called to let us know!

5 years ago

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Verified Customer

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Guy Las Vegas, NV

It's a good company. I always recommend Sunrun to my friends and neighbors. They have an excellent backup service.

5 years ago

Reply from Sunrun

Thank you for your review Guy! We are ecstatic to hear that you love your system and you are recommending us. We love to hear that our Service Field team was there when you needed us! Let's keep your system producing and create a planet run by the sun!

Jan. 30th, 2019

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Verified Customer

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C sims Honea Path, SC

It is has not been very valuable yet. My power bills are still around $100 a month plus my $119 a month to sun run???????

5 years ago

Reply from Sunrun

Hello C Sims. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.

The sum of the total production from the system and the additional amount purchased from the utility is your total usage. Unfortunately, Sunrun does not have access to the utility company's internal billing and metering, so we cannot tell you how much energy was stored as a credit to them.
Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Sep. 17th, 2018

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Verified Customer

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Bob McP - Peoria Peoria, AZ

SunRun worked with me to locate my solar panels for maximum sun energy collection.

5 years ago

Reply from Sunrun

Thank you for your feedback, Bob. We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.

Sep. 11th, 2018

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Verified Customer

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Bradley

Excellent customer care, installation and explanation of their product and services

5 years ago

Reply from Sunrun

What a spectacular review! This is amazing, and what we strive for, We want customers to feel great when speaking to customer care. Knowing how you're happy with you solar makes us happy. Power Forward Bradley.

Sep. 7th, 2018

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Verified Customer

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Misti Scott

Everything as promised. Lower rates and saving money. Misti in Sales follow up visits.

5 years ago

Reply from Sunrun

Welcome to the Sunrun family, thank you for taking the time to leave a review. We love to hear you are happy with the lower rates we provide.

Sep. 7th, 2018

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Verified Customer

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Anonymous Morgan Hill, CA

All was great except the referral program. I referred several neighbors who purchased and received NOTHING.

5 years ago

Reply from Sunrun

Thank you so much for sharing your experience, Justin! We really enjoyed reading your review. We would also like to take the opportunity to assist you with your referrals. Please feel free to reach out with your contact information.

Sep. 4th, 2018

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Verified Customer

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Dylan Murphy Columbia, SC

Poor customer service, still waiting on a response to a message I sent a week ago, which was a reminder after already waiting a week on my previous message.

5 years ago

Reply from Sunrun

Thanks for bringing this to our attention, Dylan M. We hate to hear your service was not what you expected. We would like to take this opportunity to help clarify any questions you have.

Sep. 4th, 2018

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Verified Customer

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Debra Rankin North Augusta, SC

The nicest people wonderful company love the ease of the installation and the web site

5 years ago

Reply from Sunrun

We are delighted to know you had a wonderful customer experience and you are satisfied with your solar system. Welcome to the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 7th, 2018

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Verified Customer

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Barbara

They were customer focused, friendly & answerered any questions that came up, promptly

5 years ago

Reply from Sunrun

Thank you for sharing your story, Barbara! We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.

May. 22nd, 2018

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Verified Customer

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H.A Chula Vista, CA

Everyone was great to work with, friendly, and helpful. They got it installed and running and we're good to go.

5 years ago

Reply from Sunrun

When you're happy, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 14th, 2018

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Verified Customer

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Bunny Hall Wickenburg, AZ

Everything was front up, they are on top of everything and I am extremely happy.

5 years ago

Reply from Sunrun

Thanks for making our day, Bunny H.! We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience!

May. 14th, 2018

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Verified Customer

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Ron and Cathy Adams

Great people working for SunRun - able to answer all questions. If not, will find out

5 years ago

Reply from Sunrun

Hello, Ron and Cathy A. We appreciate the review and are very pleased to hear all your questions were answered. If you have any additional questions feel free to contact us! Power Forward!

May. 10th, 2018

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Verified Customer

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Fabio

It provides all the energy I need. I would to recommend that we get a monthly report of energy production

6 years ago

Reply from Sunrun

That's what we love to hear, Fabio! We aim to provide the best customer experience, and are constantly working to take care of our customers! Thank you for taking the time to leave this wonderful review.

May. 4th, 2018

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Verified Customer

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Doug Chester Cornville, AZ

Everything works just as promised and I have had no electricity bill for 5 years.

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience, Doug. We sincerely appreciate your support, it means a lot as a growing company.

May. 4th, 2018

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Verified Customer

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PC

Like the customer service and service they provide. We had it now for about 7 years and have been satisfied. Thank you

6 years ago

Reply from Sunrun

That's what we love to hear, P.C! We aim to provide the best customer experience thank you for taking the time to share your story! We love that throughout the 7 years you are happy and satisfied.

Apr. 17th, 2018

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Verified Customer

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r.m.

leasing solar gets this rating. I know that solar companies learned how to make money off consumers.

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience R.M. We also provide the options of pre-paying for the energy the system produces. If you are leasing you will also have the option to purchase the system after your 5th year anniversary. Setting the standard in outstanding service is something we (seriously) obsess over!

Apr. 16th, 2018

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Verified Customer

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Coach K

Pricing. Professionalism. Innovation. Ease of use. Great communication. Backed by Costco

6 years ago

Reply from Sunrun

Hello Coach K. Thank you for sharing your experience, quality and reliability are major values we uphold, so exceeding your expectations is possible. We are grateful for your review!

Apr. 16th, 2018

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Verified Customer

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Rtslas

Did what they said, and all work completed on time. Workman were polite an efficient.

6 years ago

Reply from Sunrun

Thank you for taking the time to share your feedback! It's awesome to learn, you've enjoyed your experience with Sunrun and that the overall initial process was a success! Power forward.

Apr. 13th, 2018

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Verified Customer

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stan

have never needed service ,on time install,no electric bills , best deal out there

6 years ago

Reply from Sunrun

Thanks for sharing your wonderful story! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

Apr. 13th, 2018

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Verified Customer

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KerriB

They've been attentive, professional and friendly. I would recommend working with them.

6 years ago

Reply from Sunrun

Thanks for making our day, Kerri B! We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family!

Apr. 13th, 2018

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Verified Customer

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Richard Abbey

They were efficient and neat, came when they said they would, explained everything very well.

6 years ago

Reply from Sunrun

That's what we love to hear, Richard A ! We aim to provide the best customer experience, and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

Apr. 13th, 2018

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Verified Customer

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AmyI

This was literally the easiest install on any system we've ever had put into/onto our home.

6 years ago

Reply from Sunrun

So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Mariana Garcia

Keept in touch always and easy to use. Answered all questions and fast service.

6 years ago

Reply from Sunrun

Thanks for sharing your story we enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting R

Apr. 11th, 2018

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Verified Customer

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Positive news.

It keeps me informed on our solar production which is a key factor for signing up.

6 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important

Apr. 11th, 2018

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Mark Hardy

Value for money, ease of installation and the people we worked with during the process.

6 years ago

Reply from Sunrun

That's what we love to hear, Mark! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 10th, 2018

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John Coan Roebuck, SC

The representative that I talked to before I got it was nice. I have it installed but I want a cheaper rate.

6 years ago

Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Mike Sullivan Phoenix, AZ

I contacted multiple companies and settled on them because of the price. They are great.

6 years ago

Reply from Sunrun

We sincerely appreciate your support. We are thrilled that our installation team was able to complete the job to your satisfaction! Thanks for joining us in our mission to create a planet run by the sun.

Apr. 5th, 2018

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Scott Lemay Dunlap, IL

I arranged for a Sunrun representative to come to my home and quote me on a residential solar system. The representative was arrogant and not knowledgable. His approach was to talk a lot of non-sense and try to convince me to overpay. A solar system installed cost should be around $3.20 per Watt. Sunrun wasn't close, and worse they planned to keep the Illinois Shine incentive for themselves! Don't overpay for solar, and don't waste your time with Sunrun.

9 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Scott. We are so sorry to hear about your experience. This does not represent the values of Sunrun, and we can assure you that we do not condone this type of behavior. We would love the opportunity to make things right and speak to you further on this matter. In order to best assist you, please send us your address and the details of your interaction to [email protected], so that we can take steps to get this escalated immediately. Thank you!

Jul. 3rd, 2023

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William Farrell Trenton, NJ

I contracted with Sunrun a year ago to install solar panels They changed the install plan during installation without consulting me It was a lazy change and with crooked wiring running across my roof. They have refused to fix and now I am going to have everything removed and another new roof installed. Instead of increasing the value of my house it has decreased it significantly The only professional thing about this company is the runaround I get. I am unable to pay as this is a complete mess William Farrell

10 months ago

Reply from Sunrun

Thank you for bringing this to our attention, William. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jun. 6th, 2023

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Wes Chandler Ladera Ranch, CA

My system has been underperforming my contract guarantee for over a year. My customer service rep has changed numerous times and my current one assigned doesn't respond to emails. All I've been told is that they are waiting on parts, for a year now, and they will review my account once its fixed. Again, more than a year now. Terrible customer service. Just terrible.

11 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Wes. My name is Aulana. As part of Sunrun's Social Media Team, I can assure you that we would be happy to look into this for you in order to get it resolved. In order to best assist you, please send your address and an overview of your concerns to [email protected], so that we can personally connect you with an Escalations Expert that can help escalate your case and resolve your concerns. Thank you and we truly want to provide you with a better customer experience!

May. 17th, 2023

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Etta Mohn Payson, AZ

This company is a ripoff. They raised the bill 5 times in 4 years with out warning. They make excuses and blame the customer for everything. They refused to refund the months they charged us because it was our fault the buyer took so long to complete the transfer. They refuse to let you speak to a manager so don’t waste your breath. They ut you on long holds and don’t give you any information. Save your money and run from Sunrun.

11 months ago

Reply from Sunrun

Thank you for reaching out to us, Etta. Let me start by saying we are so sorry to hear that you are having issues with getting a refund for the months the transfer was being complete. Our team would be more than happy to look into this further for you to see how we can help you. We will be sending you a private message requesting additional account information so we can personally connect you with an Expert that can help. Thanks!

May. 3rd, 2023

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Nancy Burrus Sacramento, CA

Our bill is higher than when we didn't have solar. The customer service is terrible!!

1 month ago

Reply from Sunrun

Thank you for bringing this to our attention, Nancy! Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Mar. 6th, 2024

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Jan Westerhoff Natick, MA

We installed solar panels about 10 years ago renting them from Sunrun. They stopped working in July of 2022. We called for service and after attempts at fixing the equipment, they said that the panels were shorting out and they would have to replace them. This diagnosis was done in January of 2023. It is April of 2023 and we are still waiting with no information about estimated date to replace. In contacting the person who is in charge of our project, she sent an email basically saying don’t bug her weekly, just check in monthly. This is sad since before the shorting out issue, we enjoyed our solar agreement and recommended Sunrun to our friends.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Jan. My name is Aulana. As part of Sunrun's Social Media Team, I can assure you that we would be happy to look into this for you in order to get it resolved. To best assist you, please send your address and an overview of your concerns to [email protected], so that we can personally connect you with an Escalations Expert that can help you with this. Thank you and apologies, we definitely want to improve your customer experience with us!

Apr. 19th, 2023

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PayamR Porter Ranch, CA

Longtime Costco Member! Purchased solar in 2019 thru Costco’s company, Sunrun. First rainstorm after install, garage flooded. Sunrun came to repair leak couple weeks later. Late 2022 with heavy rains, experienced another leak in bedroom directly under solar install. Sunrun sent team, was told leak was repaired. Sadly with next large rainstorm, leak began again except worse pouring onto hardwood floor and causing damage. We had leak inspected by private company. Damages more extensive than initially told by Sunrun. Now dealing with mold. Inspection reports/photos/images of damage all provided to Sunrun. Despite knowing we have mold and health issues involved with living with mold, over past 4 weeks, no one has called to follow up. Now forced to get an attorney to deal with issue. To say Costco and Sunrun have neglected us is an understatement! We will be taking any and all legal action against both Costco and Sunrun.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, PayamR! We are so sorry to hear that there is extensive damage to your home, and we would like to look into this further to see how we can resolve this quickly. We will be sending you a private message requesting additional account information so we can personally connect you with an Expert that can help. Thanks!

Apr. 12th, 2023