There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.
After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.
Sunrun, which is the nation’s largest residential solar, storage, and energy service company, has installed over 1,600 megawatts of solar power and helped hundreds of thousands of consumers in 18 states, Washington D.C., and Puerto Rico to gain energy independence.
Sunrun is the pioneer of the solar-as-a-service model and continues to drive innovation of solar generation, storage, and energy services and technologies. The rooftop solar provider's mission is to create a planet run by the sun.
To fit customer needs, Sunrun offers several financing options, including solar leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans.
Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost.
The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.
Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.
Sunrun understands that every customer's home, lifestyle, and savings goal is unique.
As a result, the company customizes every system it installs to the customer's needs using its own proprietary Automated Site Modeling design technology. With just a few pieces of information and satellite imagery of the rooftop, Sunrun’s Automated Site Modeling software quickly designs a custom solar system to maximize energy production.
Sunrun strives to make switching to clean energy as simple and hassle-free as possible for its customers. The rooftop solar provider saves time by taking care of everything from scheduling to permitting and allowing people to follow their installation progress through the mySunrun mobile app. The design and installation process is as follows:
If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.
Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased and up to a 25-year warranty on systems that are leased. Each solar customer's Sunrun contract also includes a roof warranty, which protects the roof from leaks or holes.
In addition, Sunrun provides its solar customers with daily system monitoring for no additional fee. The company's monitoring team oversees all all Sunrun systems and keeps an eye on production levels. If something happens or if performance dips, Sunrun will contact you as soon as possible to get things fixed.
Sunrun provides a U.S.-based customer care team that is ready to answer questions and help resolve any issues that may arise.
Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.
Brightbox also helps customers manage electricity costs by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.
Sunrun provides an abundance of helpful information on its website and strives to be very transparent with its customers. The company's website includes detailed solar education and FAQ sections, a helpful Guarantee page, and an informative "Plans and Services" page that will help customers better understand Sunrun's products and how to start taking advantage of solar power.
When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 1,600 megawatts of solar energy.
As a result, Sunrun has offset 3.7 million tons of carbon emissions and helped more than 240,000 customers to control their electricity bills.
Sunrun currenty offers solar energy services in the following states and territories:
Sunrun's website includes a variety of articles and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, local information, solar education, and more.
A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.
While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.
Call our recommended rep over at Sunrun below.
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The service was excellent and I enjoy it.
They kept me in the loop during the whole process and made sure that it was done right
Very professional installation.I worked in maintenance for 45 years and was very impressed with the work in a short time Customer service is the best We love our solar system Thanks to all involved.
Prolonged installation process. Poor customers service
Very nice people to work with. Had it installed last fall. Up and running for about 6 weeks now. Can already tell a difference in the utility bill
Customer service was amazing from my project manager to each and every representative and technician. Communication was timely and very informative. I am extremely happy thus far. I've only had service for a month so I can't reply to much more than the initial process and hook up.
Excellent experience from beginning to end - when we started generating solar electricity; Dan was extremely personable, truthful and candid; Sold us on the system; The Sunrun team Delivered on promises and completed ahead of schedule; Was responsive, transparent and credible; It was truly a pleasure dealing with them and overall a very pleasant experience. I recommend Sunrun to my family and dearest friends.
Great sales presentation, follow up, installation, and great customer care for any questions
It took sunrun three days to install the system. The men worked steady and knew just what to do. Then I had to wait for BGE to come out and change the meter (6 weeks) before I was using the Sun for power. From what I see now, I should have done this years ago. I've only used 2000k in 50plus days and it's the winter time of the year. I received my BGE bill the other day and it stated that I owed them nothing for Nov. except for the contract for my two units. I know this isn't going to be the case the rest of the winter but it looks promising. This spring and summer will tell a better story when the sun stays up longer. The people at sunrun have been very helpful. They have checked on me to see if I need anything and how thing are. I would highly recommend them to anybody and have. I wish this company the best and good luck in the future.
Awesome!! Very happy with the service . Install was very professional. They informed me of everything they were going to do.
Everyone I have talked to at Sunrun is very friendly and polite
My system was down for 10 weeks . Very poor customer service .They told me 2 weeks ,then four then we don't know.
I'm very impressed! In the beginning I was a bit skeptical. It sounded like a straight sales pitch, "Too good to be true". No money needed up front. I explained to the man standing at my front door that I had NO cash to put toward anything, but that I would be interested in lowering my monthly energy expenses. Things progressed, without any involvement from me, other than receiving updates of the progress. The team came to my home at the appointed time and did the inspection and evaluation. They notified me that my house would be a good candidate for solar. The installation team came to my home at the appointed time, worked around my schedule, notified me when it would be completed, and it was completed at the estimated time. They explained the process and showed me how to turn on the system once the final inspection was completed. I then got notification that inspectors would be coming. They sent me and email when all was ready to go and all I did was go outside and flip the switch. Within minutes, it showed me that I was producing energy. It cost me nothing out of pocket. Everyone involved was very professional, punctual and true to their word. The communication was above and beyond my expectations! I was constantly "up to date" on all activities taking place in the background. My first energy bill after installation, was $95 (expected lease with SunRun) and $24 from Duke Energy. total was approximately $45 less than my "normal" energy bill for this time of year. I'm very pleased with the whole SunRun system, sales, administration, installation team, and finally, energy production!! Thank you SunRun!!
Very efficient and wonderful service by Sunrun Team
Spurious and mendacious business practices.
We had a great experience with Sunrun. The whole team was very professional and we are thrilled with the results. Our electric bill has been cut more than half our usual usage. We would recommend Sunrun to everyone.
We have been with Sun Run since 2011. They are right on. Schedule, performance and monitoring. The only issue was turn on with the Grid which was more of a So Cal Edison issue. They clean based on performance monitoring. Just a real professional company.
Talking about Sunrun Solar. We meet with the reps. from that company. The system sounded real good . So we had it installed. Everything went fine with that end of the deal. We had a lot of calls from Sunrun while this end of the deal was going on. After the hook up that seems to be the end of all the calls from them. The system was suppose to take a day to install . it took four days. Haven't heard from them since. We have tried to contact the reps. that had contacted us though the whole setup approx. for 2 weeks now. We had question about the billing. Needless to say as of now we haven't heard a word from any of them . Seems like once they had there system installed, that was the end of it. They didn't care about you anymore .At least they could have the decency to return our calls. though out the installation they promised us a gift card for 350.00 dollars for the mix up in billing. Never got that. Made three or four calls to Ellen and the same to JC, leaving voice messages with both. Seems like they moved out from the face of the earth . If you are not able to contact your company. maybe they are not worth having. John PS Still has nothing been done. after all the promises
Outstanding experience from the initial sales visit to turning on the system. No sales pressure, outstanding service. What a wonderful company to do business with.
MY CONTRACT WAS SIGNED 9/26/16. SYSTEM WAS INSTALLED THE FIRST WEEK IN OCTOBER. AS OF 11/22/16 I AM STILL WAITING TO BE CONNECTED TO THE GRID. MEANWHILE I AM STILL PAYING MY REGULAR SDG&E. BILL
Hands down top tier company all the way!!! Excellent service, very professional, great price!!! I could not be happier!!!! Thanks Sunrun!!!
VERY expensive. John P tried to sell me a system for almost 32k or a PPA at 15 cents a kw and goes up 2.9% every year. I think SCE is at 14 cents kw currently. Great savings there! Told me that all companies offering solar were charging top dollar now because of demand. Lots of other info to scare me into buying this overpriced product. I ended up buying from Sungevity which I believed the salesman to be upfront and honest as well as saving me 10k compared to Sunrun's crazy pricing. A PPA with Sungevity if I went that route was at 9 cents kw. I ended up buying with a 10 year loan and paying less than Sunrun a month for a 20 year loan. Why is Sunrun #1 since they obviously try to rip off their perspective customers.
The salesman (Mark C) was top dog in helping with everything. He answered every question/ concern many times over and over. Customer service was there to help with every need we had even the dumb questions. I would recommend them even before seeing all the results. They were very professional with the installation and clean-up and showing us all the panels and boxes, then explaining how to turn it on when the inspections were completed.
Our roof leaked from installation over a year ago and was fix by a Helio Power tech and not a roofer. Several weeks ago it leaked again so told them they need to get a roofer which they said they'd do and that's been weeks ago and still promising. Would I use them again.... Big No! as they also really under paneled us with our usage.
We have solar for several months and it has not worked correctly. They send service personnel who Have no idea how to fix it. When you call and complain you speak with a sarcastic employee who knows Nothing. Each month they bill us but the unit is off at the present time. We cannot get a qualified service person To work on the install. We are very disappointed and will not pay another bill until the unit is Fixed. We have tried the nice approach which does not work. Now we are withholding their payment. Let's see if that works.
we could not have make a better decision. we would recommend your company to everyone we know.Good work.
Our 2 ground arrays are already over producing almost 2 to 1. The installation, service and overall dealings with SunRun have been nothing short of an excellent experience! Leasing, not owning was a no brainer!
The sales person was fantastic. Knowledgeable about solar energy and products. He had a strong engineering background and provided no pressure, as the product speaks for itself. Installation went without surprises Customer service followed up is monitoring the system....
I am delighted with my Sunrun solar panels. The entire experience has been totally positive, from a knowledgable and informative sales rep, Laura N, to my coordinator, Crystal, the installation team, New Team and the follow up from customer service to make sure that everything was working as well as assuring me that I would get prompt service if I have any future questions or issues. Now, I am anxious to see my power bill after a full month of solar panels working hard to save me $$.
This company has high expectation for their work, Scheduling, and neatness in what they do in all aspect from the sales person to the end. I ask question they were answer or I will give you the answer in a few days. I ask for a hoody with their name on it was mailed within three days to me at the house. I am proud to advertise the company that is going green for future generation.
I have sun run solar panels on my roof. It has been a great experience and I would recommend them to anyone, in fact I have. Many of my neighbors also went with sun run and are loving there low power bill, sun run is great!
We have had our solar for only 9 months and the system continues to stop working. We get a fault error. It takes weeks for someone to even come check out our system. Maybe because we are not leasing, we are buying the system. The inverter was already replaced once and now the system is saying we have 49 panels, however we have 50. This company is ridiculous and is selling an inferior product. We went through Costco, hoping for a superior product.
A great choice over all. The best in the industry. From customer service to performance. Always there to answer your questions. They save you money and time. Now, I got to enjoy the rewards program that pays my electric bill. Thank you Sunrun.
From start to completion, we were fully informed on a regular basis, all schedules were met - with cooperation - installation done properly and on time. Just great. Most competitive of the four we discussed the project with. Fully 16% better than another well known company !
Don't be fooled. Made appt. week in advance, get call saying the technician had to change the date (to the date I had already told them wouldn't work for me), I had to cancel. Made 2nd appt. for 8am, guy never called or showed up. Why doesn't anyone believe in customer service anymore.
I have SunRun solar and when the Sales person first came to my door, I told them I did not want solar at this time because my roof needs to be replaced. The sales person told me it was no big deal, they just come out, remove them and after the roof is installed, they re-install them. They portrayed this as no big deal. I am now replacing my roof and it turns out it IS a big deal. The roof costs $9,800 to replace it for labor and materials. I have 22 panels on only 1 side of my roof. It costs $4,918 to remove/re-install the panels. That is MORE than HALF the costs of a new roof. I would have waited to have the solar installed AFTER I had the new roof installed had I not been mislead by SunRun. When I called Sun Run customer service, all they did was quote Section 9 of their Contract. No accountability for misleading me so that I got the sale and I installed then vs waiting til after the roof. They only have ONE PARTNER that does the removal and install and they aren't even local. The partner even put charges for TRAVEL time in their estimate. I am very concerned that Sun Run mislead me on the cost of removal/re-install to make a sale. I am very concerned that Sun Run doesn't have local partners and they charge extra since they are not local. I am VERY un-satisfied. Their entire sales pitch was about SAVING me money. With the added cost of removal/install .. I am in the hole. I have NO cost savings. They also recently came around and tried to get me to install solar on the other side of my roof. Again pitching the savings of the solar. If I had solar on both side of my roof, I would be paying around $10K for the removal/install and another $10K for the roof .. making a new roof cost $20K vs. $10K due to the solar.
Great service on Oahu. Went the Prepaid lease route and from $350/month to less than $20/month. Had to move off island after about 2 years, sold the house very quickly (less than a week) due to the great solar installation. Transfer to new owners was impossibly easy. Looking to build a new home and will definitely be contacting SUNRUN again! One inverter failed, SUNRUN immediately replaced it and refunded the cost of the grid's electricity during the short wait.
Been a customer for a year they are great system is over performing . The installers are great.
I have tried several times to contact them. They respond 50% of the time. Tell you they will call back but never do.
I am a new customer -- Great Experience ---- Great Advice Excellent --- Right down to the installers --- Pure professionals
Horrible experience! Do not call this company unless you are interested in paying more money for an inferior product and virtually no customer service. After being misdirected by the sales rep into a product that was not the correct one for me, I could find no one who would assist me in straightening out what has become a financial nightmare. Finally went with another company and have never been happier!
Worst experience ever and sun run could care less. They don't respond to complaints or concerns. They have the worst subs anywhere that just want to hack your house up and haul ass . Quantity not quallity. 7 month nightmare til pto granted and not even an apology
High $/kWh, less efficient/effective panels, multiple inverters.
Sunrun was great until our inverter went out 3 years later. It has been a nightmare. This started 9/20/16 with a phone call from Sunrun telling me there was a problem with the solar system. Four phone calls later a tech finally comes out and looks at the code and says the inverter is bad. I gave the Sunrun rep. the code my 1st phone call to them. Tech said inverter would arrive within 3 days and it should be installed in two weeks. Today is 2 weeks. Called Sunrun again and gal told me to call ABB who makes the inverter. Gave me phone number and reference number (this should be Sunruns job, not mine). Called ABB and parts are back ordered for inverter until end of Nov. I will be without my solar system working for 2 months. NEVER, NEVER would I refer Sunrun to ANYONE.
I am the owner of a 7 year Sunrun PPA solar agreement. When I signed up, they made many promises and were good about them until this year. Now, they are saying that the panel washing I was getting annually to this point was not in writing and only done as a courtesy- Bull****! Company's word means nothing. MAKE SURE TO GET EVERYTHING IN WRITING IF YOU DECIDE TO USE THEM!!!!!!!
Sunrun has been a great company to work with as everyone explains things, answers questions, and communicates clearly and directly. Their use of e-mail is also very effective in guiding the process. Moreover, their pricing is very reasonable and we are happy to be contributing to cleaner air!
We interviewed 4 companies before we chose SUNrun. They were flexible and let us choose the more efficient panels, they also had 3 payment choices for us; to own outright or to lease over time. The math worked out and we're able to save about 40% off our monthly bill. Installation was quick, professional and efficient. Overall, I'd recommend them for any residential installation.
I am Paying 25 cents per kilowatt on their leasing program which is much higher than other companies.
Sun Run is the best service to get. It wasn't crazy expensive like many other brands. Great service and they were installed FAST.
Right now I am not a happy camper with SunRun. First, I feel I made the sad mistake of leasing. My mistake, I didn't truly understand solar. I just wanted to reduce my electric bill and was under the assumption by going solar I wouldn't have a bill that I would be getting paid for putting electricity on the grid. Wrong mistake on my part. Our grid is with Southern California Edison who I end up paying at the end of the year almost $900.00 for taxes, and fees they still charge. Plus the payments I make to SunRun monthly. I was with the understanding I would be producing more electricity than I would require. I was also with the understanding SunRun, since I am leasing, would maintain my system. Well the inverter that was installed is no longer working. I have been without solar now since the 22nd of June 2016 and it's now 19 August 2016. SunRun outsourced the repair to another company, Helio Power, and I am told there is a backlog of inverters which need to be required. I will purchase the solar system which has been installed and am actively searching for another company to install more panels, and who can deliver on their promises.