There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.

After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.

Sunrun, which is the nation’s largest residential solar, storage, and energy service company, has installed over 1,600 megawatts of solar power and helped hundreds of thousands of consumers in 19 states, Washington D.C., and Puerto Rico to gain energy independence.

Sunrun is the pioneer of the solar-as-a-service model and continues to drive innovation of solar generation, storage, and energy services and technologies. The rooftop solar provider's mission is to create a planet run by the sun.

The Good

  • Payment Flexibility
  • Customized Solar Systems
  • Simple Solar Process
  • 25-Year Maintenance
  • Roof Warranties and Coverage for Solar Panels
  • Customer Care Team
  • Battery Storage Options
  • High Level of Transparency with Customers
  • Installation Experience
  • Extensive Availability
  • Helpful Website

Payment Flexibility

To fit customer needs, Sunrun offers several financing options, including solar leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans.

Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost.

The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.

Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.

Customized Solar Systems

Sunrun understands that every customer's home, lifestyle, and savings goal is unique.

As a result, the company customizes every system it installs to the customer's needs using its own proprietary Automated Site Modeling design technology. With just a few pieces of information and satellite imagery of the rooftop, Sunrun’s Automated Site Modeling software quickly designs a custom solar system to maximize energy production.

Simple Solar Process

Sunrun strives to make switching to clean energy as simple and hassle-free as possible for its customers. The rooftop solar provider saves time by taking care of everything from scheduling to permitting and allowing people to follow their installation progress through the mySunrun mobile app. The design and installation process is as follows:

  • Step 1: Sunrun's experienced technicians will visit, measure, and evaluate the home; ensure that a solar system is the right fit; and design a customized solar plan.
  • Step 2: Sunrun's design experts will review and make any adjustments to the custom evaluation.
  • Step 3: Sunrun submits the design plans to the local city government for permitting.
  • Step 4: After the permit is granted, Sunrun's installers will come out to the home, go over the custom design with the customer, receive approval, and get to work.
  • Step 5: Once the system has been installed, the city or county will perform the final inspection.
  • Step 6: Sunrun will submit documents to the utility company and "Permission to Operate" will be granted.

25-Year Maintenance

If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.

Roof Warranties and Coverage for Solar Panels

Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased and up to a 25-year warranty on systems that are leased. Each solar customer's Sunrun contract also includes a roof warranty, which protects the roof from leaks or holes.

In addition, Sunrun provides its solar customers with daily system monitoring for no additional fee. The company's monitoring team oversees all all Sunrun systems and keeps an eye on production levels. If something happens or if performance dips, Sunrun will contact you as soon as possible to get things fixed.

Customer Care Team

Sunrun provides a U.S.-based customer care team that is ready to answer questions and help resolve any issues that may arise.

Battery Storage Options

Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.

Brightbox also helps customers manage electricity costs by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.

High Level of Transparency with Customers

Sunrun provides an abundance of helpful information on its website and strives to be very transparent with its customers. The company's website includes detailed solar education and FAQ sections, a helpful Guarantee page, and an informative "Plans and Services" page that will help customers better understand Sunrun's products and how to start taking advantage of solar power.

Installation Experience

When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 1,600 megawatts of solar energy.

As a result, Sunrun has offset 3.7 million tons of carbon emissions and helped more than 240,000 customers to control their electricity bills.

Extensive Availability

Sunrun currenty offers solar energy services in the following states and territories:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Texas
  • Vermont
  • Washington, D.C.
  • Wisconsin
  • Puerto Rico

Helpful Website

Sunrun's website includes a variety of articles and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, local information, solar education, and more.

Considering doing business with Sunrun? Learn more.

The Bad

  • Outsourcing Installations for Remote Homes

Outsourced Installations for Remote Homes

A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.

While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.

The Bottom Line

Overall, Sunrun is highly recommended to homeowners who are looking to go solar. Sunrun's high quality solar energy systems, variety of financing options, lengthy maintenance coverage and warranties, and customer service and transparency are attractive features that make breaking away from your utility company and switching to solar simple and affordable.

Interested in going solar with Sunrun? Find out more. Want to learn more about Sunrun? Check out the Sunrun solar reviews from real customers below.

We'll Introduce You!

Call our recommended rep over at Sunrun below.

1-(866) 717-0232

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Sunrun Frequently Asked Questions

How does going solar with Sunrun work?

After you sign your Sunrun agreement, you’re ready for solar panel installation. The best part? You don’t have to lift a finger because we take care of everything from scheduling to submitting permits, to working with the city and utility, and securing your solar panels to your roof. Naturally you’ll have questions, and we’ll be right there with you answering them every step of the way.

Once you’re approved for a Sunrun solar installation, your home will undergo a site assessment and an expert solar technician will visit your home to confirm your system design.

After that, our solar design experts make any necessary adjustments to your design and get your final approval. Once you’ve approved your system design, we submit your design to the city for permitting. From there, either Sunrun or one of our local certified partners perform your solar installation. We only partner with the top-rated solar installers, so know you’ll have the highest quality solar installation available.

When your installation is complete, the city or county will perform a final inspection on your system. Once it’s approved, it will be connected to the grid, and we’ll submit your documents to the utility company. After your utility company grants Permission to Operate, you’re ready to start powering your home with the sun.

How much does a solar energy system from Sunrun cost?

Solar home solar system prices vary by home, your utility company, and your location. Contact Sunrun for a quote today.

What solar panels does Sunrun use in its installations?

Sunrun uses standard and high-performance solar panels in its installations.

How long does it take for Sunrun to install solar panels?

The process of having a home solar system installed on your roof can be relatively quick. Many Sunrun installations are completed in one day.

But before our crew comes to your house, we take a few weeks to prepare your project so that you have the smoothest installation day possible. You will have a team of experts working for you during this time who handle the tasks necessary for a smooth solar installation and keep you updated along the way. Our customer app also allows you to see your installation status during this time:

  • Conduct a site survey to look at your roof, attic and electrical panel
  • Finalize your custom design
  • Apply for permits and wait for approval
  • Collect other necessary approvals and documentation that is specific to your neighborhood, such as HOA approval

Your project coordinator will be in touch with you throughout this time to keep you up-to-date on your progress. When it comes time to install the system, your installation coordinator will let you know how long the construction process will take for your home.

 

How long is a Sunrun agreement?

In general, our Sunrun agreements last for up to 25 years. Contact a Sunrun solar advisor for more information.

What happens at the end of a Sunrun agreement?

When you reach the end of your Sunrun agreement, you have three options:

  1. You can purchase the solar system at the fair market value (excluding New York homeowners).
  2. You can renew your lease with us on an annual basis.
  3. Sunrun can remove the system at no cost to you.

When you reach the end of your agreement, the Sunrun Customer Care team will help you with moving forward however you choose.

Does Sunrun offer a warranty?

All of our solar equipment is backed by robust warranties. When you choose BrightSave, your solar system will also come with 24/7 monitoring and maintenance. So if it breaks, we’ll fix it, free of charge. Contact us to learn more about our Comprehensive Home Solar System Support.

Does Sunrun offer solar monitoring?

Yes! We have a monitoring team dedicated to keeping an eye on your home solar system. Here’s how it works:

  1. We record production (in real-time) — Your Sunrun meter counts your kilowatts as they’re produced.
  2. We collect your production data (every six hours) — Four times a day, your Sunrun meter sends your production data to our Denver-based monitoring team, where all production data is collected, stored, and analyzed.
  3. We evaluate your production (every day) — We compare your production to the estimates included in your contract to confirm that your system is working as expected. We also check the weather and other systems in your neighborhood to make sure you’re harvesting just as much sunshine as your neighbors.
  4. We fix what needs fixing (if necessary) — If your system isn’t working as expected, we will identify the issue and rectify the situation. If we cannot fix your system with remote troubleshooting, we may need to send a technician to take a look at your system in person.

How many states is Sunrun in?

Sunrun currently offers residential solar service in 22 states, plus the District of Columbia and Puerto Rico. Sunrun states are Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Massachusetts, Maryland, Nevada, New Hampshire, New Jersey, New Mexico, New York, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont and Wisconsin.

User Reviews

Star Rating

3.6
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1,388 Reviews

Review Breakdown

5 star
47%
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16%
3 star
7%
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6%
1 star
24%

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Time will tell
April 9th, 2018 DETAILS
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Not seeing much change in electricity bill

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Reply from Sunrun

Apr 11, 2018

We appreciate your feedback. If you would like Sunrun to run a savings analysis we can certainly do that as long as you have had the system over 1 year. This helps determine any change in usage and your cumulative savings.

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milo gardner
April 9th, 2018 DETAILS
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good company excellent installation crew

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Kelly Hargrave
April 9th, 2018 DETAILS
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We are saving money, and making money from referrals .

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Reply from Sunrun

Apr 10, 2018

Thank you Kelly, we are truly grateful to have customers such as yourself that love to express their great experience with Sunrun, Power forward!

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Mark Hardy
April 9th, 2018 DETAILS
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Value for money, ease of installation and the people we worked with during the process.

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Reply from Sunrun

Apr 10, 2018

That's what we love to hear, Mark! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

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vegasbill
April 9th, 2018 DETAILS
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They stay in touch periodically throughout the year. When there has been a problem they have acted fairly promptly to get it solved.

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Reply from Sunrun

Apr 11, 2018

Thank you for the feedback! We love reading your review, and thank you for helping create a planet run by the sun.

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Bill McMeekin
April 9th, 2018 DETAILS
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Did not care for sales rep and when I called the company they would not let me talk to anyone else. M

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Reply from Sunrun

Apr 10, 2018

Hello Bill M. Thanks for your communication We strive to deliver an individualized customer experience that exceeds your expectations. This is why your sales rep is your best point of contact when you are in the process of going solar. We apologize if have had any difficulties, please feel free to reach out with any questions you have, we will be happy to assist!

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Swapneel Kulkarni
April 9th, 2018 DETAILS
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the sales rep , michael brown was great.

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Seekonk
April 9th, 2018 DETAILS
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They never showed up to two appointments.

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Reply from Sunrun

Apr 10, 2018

Thank you for your communication Seekonk. It is disheartening to hear that we did not show up for your appointments. We would like to take a further look into your issues and turn this around for you. Please private message us your contact information and a Specialist will reach out you!

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Rosemarie Goffredo
April 9th, 2018 Washingtonville, NY DETAILS
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Sun Run is the worst company ever they don't live up to their agreements and when something is wrong you wait for ever for them to call you back which never come I would not recommend them to anyone. They are not there for the customer. who as to wait a month for an electrical problem which could cause a fire? Still waiting on a problem that I had in Aug of 2017 they refuse to comply that makes the contract Null and Void. Don't go with them you will be sorry, I know I am.

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Reply from Sunrun

Apr 10, 2018

Thank you for your feedback Rosemarie. We apologize for any issues, this is not the typical customer experience and we provided this feedback to the sales leadership. We want to take this chance to address your concerns, I pulled up the service agreement and reviewed your production you are currently not having production problems if you would like to monitor your production you can do so by logging in to mySunrun.com

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Nicole
April 9th, 2018 Egg Harbor City, NJ

I submitted an online inquiry to receive information regarding Sunrun solar panel leases because a neighbor a few doors down was in the process of getting solar panels installed. Within 5 minutes of submission, a Sunrun rep calls me and we begin to go through the process to see if my home qualifies. After learning we qualify, I informed the rep that I wanted a ground mount installation. He proceeded to to tell me ground mount would cost more due to the additional trenching required. He then informed me that Sunrun does not do ground mount installation in my area which surprised me being as though the home 2 doors down was having a ground mount system installed that very same day. I explained to him that I drove by my neighbors home and they clearly have a ground mount system. The rep then told me that could not be possible and the telephone conversation soon became adversarial in which I recommended that he contact directly and confirm with actual sales rep who signed up my neighbors. I was supposed to receive a call back the following day but never did. I would of rather the telephone rep do proper research before insinuating what I saw was incorrect.

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Reply from Sunrun

Apr 10, 2018

Hello Nicole, we are so sorry to hear about your experience this is not our standard business practice. Your feedback is valuable, and we will it shared with our Sales Leadership team.

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Mary Anne Wiktorowicz
April 9th, 2018 Maplewood, NJ

Got my panels from Sunrun via Trinity Solar. The guys from Trinity were courteous, friendly, knowledgeable and explained everything in detail and answered all my questions.

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Reply from Sunrun

Apr 10, 2018

Mary Anne we loved reading your review! We are ecstatic to hear you had a great experience, congratulations on making the move to solar and welcome to the Sunrun family!

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Adanech Bekele
April 6th, 2018 Las Vegas, NV

Our experience was great, they were such professional installers and made sure to follow up to ensure everything was working great. Thank you so much Sun Run!

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Reply from Sunrun

Apr 06, 2018

Hello Adanech! Thank you for the shout out! We loved to read your review, and please do not hesitate to reach us if you have any questions! Congrats on going solar and creating a planet run by the sun.

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Gabriel
April 4th, 2018 Lathrop, CA DETAILS
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I give it a one-start because I can't leave a review without clicking on a star. My experience with Sunrun has been really bad, to say the least. I only had my panels for 5 months and already ran into problems. My solar panels were not producing any power for 2 weeks and had I not noticed it and checked the inverter and the meter I would not have known about it. I thought Sunrun monitors the systems but apparently they don't. I tried flipping the switches, per customer support guidance, including the breaker and it made the meter and inverter lit up and showed something. After a week, I checked again and it actually worked for a few hours since I flipped the breaker switch. The panels have not been producing power for 3 weeks now and the earliest Sunrun can send a technician to check the system is the 2 weeks away. What a pain. I'm looking for options now to get out of this Sunrun misery. If they just un-install my panels, I'm fine with it. I will go find another provider that really cares about customers.

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Reply from Sunrun

Apr 05, 2018

Thank you for your feedback, Gabriel. Our aim is to provide a customer experience that meets your expectations! We would be happy to further investigate this matter. A Specialist has sent you a private message asking for more details. Once you respond, we can look into this.

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Paul Boys
April 2nd, 2018 Sun City, AZ

Several of my neighbors had already used them so when we heard about them we asked for a rep to come over and give us a proposal. He was very knowledgeable, friendly, and not pushy at all, so we signed up for it. I had already bought a solar system for a previous house, so I knew that it could cost quite a bit of money. We really liked the option they gave us of not paying a lot of capital upfront for their equipment. They seem to have a pretty good system to keep you informed through the process. They either email or call on every step of the way. Their construction team was very efficient too and as far as I know they did their job right.

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Reply from Sunrun

Apr 05, 2018

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

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Denise Morel
April 2nd, 2018

The people that actually installed and did the service were great.

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Reply from Sunrun

Apr 05, 2018

Thank you for the great feedback Denise, we are ecstatic to welcome you to the Sunrun family! Power forward!

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Michael Battistoni
April 2nd, 2018 Bakersfield, CA

They were available through Costco. My conversation with their representative was great and, since it all seemed very reasonable, I decided to sign up for the service.

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Reply from Sunrun

Apr 05, 2018

Thank you so much for sharing your experience, Michael B! We know service issues can be aggravating, and we are thrilled this was handled in a satisfactory manner.

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Sandra Meza
April 2nd, 2018 Phoenix, AZ

What convinced me of going with it was the service agreement that we got from them. Everything was easy to do from the very beginning. It was clear from the get go that there was not going to be any heat in the framework, so we didn't have to worry about that.

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Reply from Sunrun

Apr 05, 2018

Thanks for sharing your story Sandra M! We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting sunrun.com/referral

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Peter Pundys
April 2nd, 2018

My son actually recommended it to us, that's why we got the panels. They have been a good company so far, very responsive.

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Reply from Sunrun

Apr 05, 2018

Thanks for your advocacy, Peter P! From start to finish, providing the best customer experience is our aim! It's why trusted retailers stand behind our brand! As well, having local branches in most every state we operate ensures speedy and efficient installations for your project. So happy you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

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James Burns
April 2nd, 2018 Whitestone, NY

The price was just right for us. The people we talked to were excellent, very professional and explained everything well. The installation people were very clean and did everything they said they would do. We're very satisfied with them

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Dean Campbell
April 2nd, 2018 Lexington, SC

I got interested in solar because I was getting high electrical bills. I had to do something to cut my costs so I went for it. The installation was done efficiently and faster than what I thought. It also had no cost, all I have to pay is the monthly fee. My contract is for 20 years, so for that time I don't have to worry about it. It has cut about 40% off of my electric bill already. The biggest problem that we ran into was with the Homeowners Association. They slowed everything down and stopped us from doing what we wanted to do in our home. I had to go 3 or 4 times and do all these things to get it all approved. I don't think they should even be involved, I mean, I'm putting up panels on my own house, it should be my own choice. Hopefully they can get the lawmakers involved and straighten things out. That way they may realize that, you know, it's the customer's choice to put things on their home. No one else should have to get involved or put up restrictions on what we can or can't do. It should be up to me not the HUAC.

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Reply from Sunrun

Apr 05, 2018

Happy to hear, Dean C! Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

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Robert Davis
April 2nd, 2018 Riverside, CA

Initially I learned about Sunrun because I knew one of their representatives. I certainly liked the idea of going green and saving money on my electrical utility bills with them. When I talked to the representative they were fantastic. They had confidence in their numbers and were really professional so I signed up. The installation was great and everything works well, I've had no issues with them whatsoever

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Reply from Sunrun

Apr 05, 2018

Grateful for your wonderful feedback, Robert Davis! After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

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Edward Cartlidge
April 2nd, 2018 Bethlehem, PA

I have 10 years of experience in the solar business. I'm an independent business owner that represents Zoom Solar and they use SunRun to do their installations. We already had a SunRun run facility in Bethlehem and I wanted to talk to them about getting another one installed up in Lake Harmony. It seems like they're not up there yet though. The representative that we talked to was very good. They were very professional and proactive when I called in for information regarding the process. From start to finish that takes about 3 months, with most of the process being related to permits. I feel very good about working with them. Since I work for Zoom Solar, I get a residual income every month for using the system.

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Reply from Sunrun

Apr 05, 2018

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

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James Olson
April 2nd, 2018 Platteville, CO

The main reason why I looked into it was that I was curious. I talked to a rep that was really nice. We signed up and got everything hooked up. We really liked the people that worked on it, they did a nice job putting it up. I haven't had it for long enough to really tell how much it's going to cost us or anything though.

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Reply from Sunrun

Apr 05, 2018

Thank you so much for sharing your experience James! We are thrilled this was handled in a satisfactory manner. If you know someone who might also benefit from Sunrun, you can take advantage of our referral program by going to sunrun.com/referral. Thanks for joining us in our mission to create a planet run by the sun!

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Khawaja Ghori
April 2nd, 2018 Irvine, CA

They were great. We decided to install it and it's all up and running.

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Reply from Sunrun

Apr 05, 2018

Thank you for your advocacy Khawaja! We are so happy to hear you are satisfied and your system is producing, welcome to the Sunrun family. Power Forward!

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Francis Marsh
April 2nd, 2018 Patchogue, NY

They had a representative that came around who was excellent. I was interested in the product, so I signed up. They seemed to be a very reliable company and had a good presentation.

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Reply from Sunrun

Apr 05, 2018

We loved reading your review and are so pleased to hear you had an excellent experience with our representative! Welcome to the Sunrun family, power forward!

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Ellen Dickson
April 2nd, 2018 Anderson, SC

I was interested in solar because I wanted to save some money. The customer service rep was excellent, very courteous.

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Reply from Sunrun

Apr 05, 2018

Thank you so much for sharing your experience Ellen D! We are thrilled that our installation team was able to complete the job to your satisfaction! Thanks for joining us in our mission to create a planet run by the sun.

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Joseph Hamm
April 2nd, 2018 Phoenix, AZ

When I moved to Phoenix I had a lot of companies come by offering solar. At church I actually talked with someone that turned out to be the manager for SunRun. Since I hadn't been around for too long, I wasn't really eligible for solar but once I hit the one year mark I talked to the SunRun manager and got everything figured out. All around they did a great job, everything was done seamlessly. I met a lot of representatives and they were all very polite and professional. They're extremely busy so sometimes it took them a little while to get back to me, but they always called back. The welder installation team did a fantastic job. There were a lot of things coming onto the roof and they did a very professional job. My electric bills are now lower.

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Reply from Sunrun

Apr 05, 2018

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

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Regina Reynolds
April 2nd, 2018 Jackson, CA

We had Sunrun installed some six months ago. We called a bunch of people and they came out first, their representative was just excellent. The main reason we signed up with them was that Costco backed them. We're happy with it.

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Reply from Sunrun

Apr 05, 2018

That's what we love to hear, Mike B! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

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John Coan
April 2nd, 2018 Roebuck, SC

The representative that I talked to before I got it was nice. I have it installed but I want a cheaper rate.

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Reply from Sunrun

Apr 05, 2018

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

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Christian Hartmann
April 2nd, 2018 Las Vegas, NV

Their price was right, that's why I signed up. So far my experience with their rep has been excellent. It's not perfect, they could improve on their feedback whenever I call, but it's pretty good. My system is guaranteed for 20 years so, if it breaks, they will come down and fix it. I'm satisfied and very happy with it.

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Reply from Sunrun

Apr 05, 2018

Grateful for your wonderful feedback. After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

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Gordon Beaver
April 2nd, 2018 San Lorenzo, CA

I researched about 10 different companies and they came up with the best deal for me. We signed up for the service and it didn't cost me anything to get it up on the roof. Eric, the representative that I talked to, was absolutely perfect. He came all the way out of town substituting for someone else and did a great job. He came back out a second time because we needed to talk with him some more and he did a nice job.

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Reply from Sunrun

Apr 05, 2018

Thanks for your advocacy, from start to finish, providing the best customer experience is our aim! It's why trusted retailers stand behind our brand! As well, having local branches in most every state we operate ensures speedy and efficient installations for your project. So happy you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

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Juan Vigil
April 2nd, 2018 North Las Vegas, NV

The representative that I talked to was excellent and did a great job. I went and signed up with them and they've already installed everything. It's all operational and generating all the stuff we need.

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Reply from Sunrun

Apr 05, 2018

We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting sunrun.com/referral.

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Esmeralda Becerra
April 2nd, 2018 Coalinga, CA

The representative that we talked to really listened to us and understood what we needed. I also liked that they were located in our own city.

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Reply from Sunrun

Apr 05, 2018

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company. Make sure if you are referring your friends and family you take advantage of our referral program by visiting sunrun.com/referral. Welcome to the Sunrun family!

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Mike Sullivan
April 2nd, 2018 Phoenix, AZ

I contacted multiple companies and settled on them because of the price. They are great.

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Reply from Sunrun

Apr 05, 2018

We sincerely appreciate your support. We are thrilled that our installation team was able to complete the job to your satisfaction! Thanks for joining us in our mission to create a planet run by the sun.

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Marvin Shingler
April 2nd, 2018 Surprise, AZ

We are very happy with Sunrun. Our experience with them was very positive and we're not interested in looking for anything else.

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Reply from Sunrun

Apr 05, 2018

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

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P.T.
April 2nd, 2018 Novato, CA

I was looking for solar so I called different companies. The people I talked to were excellent. They just seem to know their stuff well, gave me good information, and worked with us. I have Sunrun solar now.

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Reply from Sunrun

Apr 05, 2018

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why we're known for processing the fastest system installations and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

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Cathy Mardsen
April 2nd, 2018 Anderson, SC

We wanted a way to bring our electric bill down. We researched a couple of places and talked to different companies. The representative from Sunrun was excellent and, honestly, they gave us what seemed to be the best deal, so we signed up.

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Reply from Sunrun

Apr 05, 2018

Grateful for your wonderful feedback. After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

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Richard Hoffman
April 2nd, 2018 Oceanside, CA

We started looking through Costco since they have good merchandise and got their name that way. We were just interested in solar, but we had heard horror stories from other people that had used other solar energy companies. The customer service rep that we talked to as very enlightening though. He came out to our house and explained everything to us. In the end we just decided to go with Sunrun. So far our experience has been excellent.

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Reply from Sunrun

Apr 05, 2018

We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward!

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Preston Moore
April 2nd, 2018 Columbia, SC

There is just one electrical company out here where I live. Because they don't have any competition, they can choose to charge me whatever they want, whenever they want. At the time I was paying them more than $200 for my electric utilities, even though I live on my own. One day I went shopping at Home Depot and saw Sunrise. I spoke with a guy there that explained solar to me, looked at my situation, and offered me a better deal and price for everything. He told me that, if I got solar, I would be able to save money on my electrical bills. It was all lies though. Since I got the system up in December, I've been getting higher bills for my electric utilities. Now I pay more than $300 a month for both and that was just not what we agreed to. What I've noticed is that, whenever our solar goes down, the electric bill goes up, and vice versa. It just doesn't make any sense to me. As I said, I live on my own, have all LED lights in my house, keep the temperature to 68-69, and even use a space heater most of the time instead of the central heating. I've done everything I could to reduce my electricity usage so I don't understand where it's all coming from. Both Sunrise and the electrical company need to speak some truth and actually give me the right information.

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Reply from Sunrun

Apr 05, 2018

Thank you for your communication Prestone M. We strive to deliver an individualized customer experience that exceeds your expectations! That's exactly why, we invest in the best talent, and actually employ our project management staff directly. Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening! We want to take this opportunity to get things straightened out for you by connecting with you. A Specialist has sent you a message. Please respond with the necessary details, so we can help.

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Robert Gardner
April 2nd, 2018 Livermore, CA

We talked to some people in Costco about solar and came up with SunRun. Everything sounded really safe so we decided to go with it. The people that came to install it were very good workers, very pleasant to have around.

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Reply from Sunrun

Apr 05, 2018

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

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Jeanne Kolb
April 2nd, 2018 Harrison, NY

My experience with them has been very positive. I had it installed in my previous house, I had just decided to try it then and everything worked very well. The installation was good and it saved me a lot of money. So, when we moved to another house, I just looked them up again and had it all installed. Their price was still reasonable and they did a good job putting things up. They were very efficient and did what they said they would do.

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Reply from Sunrun

Apr 05, 2018

Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun!

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Ronald Blackwell
April 2nd, 2018 Las Vegas, NV

We signed up for it because of a friend's referral. Basically, we wanted to save money and be self sufficient. Their installation people should make sure that everything is plugged in and working before they leave though. When they did our installation they forgot to plug in one area of the roof and we kind of missed out on a couple of weeks of energy.

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Reply from Sunrun

Apr 05, 2018

We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

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Mary Lee
April 2nd, 2018 San Diego, CA

I had a young man come by and talk to me about solar. At that time California had a thing where, if you put solar on your house, they would re-evaluate your house. I told him to bring that to me in writing to make sure it was all true, he did, and I went ahead and put the solar system on. He was a very good and knowledgeable young man. The installation people were very good. They told me what was going on and did things right on schedule. After that they gave me a website that I can go to to check how much energy my system is generating on a daily basis.

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Reply from Sunrun

Apr 05, 2018

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. Thankful for the wonderful words!

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Gabriela Peschiera
April 2nd, 2018 Anderson, SC

They were referred to us by a friend. The rep that we talked to was very good and in the end we signed up because it was all easy to install and maintain.

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Reply from Sunrun

Apr 05, 2018

Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

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Shack Walker
April 2nd, 2018

Two of my neighbors recommended this to me. The salesman that came out was very nice so I signed up.

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Reply from Sunrun

Apr 05, 2018

We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power

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Richard Spilton
April 2nd, 2018 Poway, CA

I have a complete Sunrun solar system on my house. I'm very familiar with them. Their representatives are fabulous, everything they told me has been true. I feel very confident in what they told me and I trust that it's all 100% accurate. I've gotten more than what I expected from them.

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Reply from Sunrun

Apr 05, 2018

Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward!

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Robert Bolt
April 2nd, 2018 Taylors, SC

I had solar panels and I needed an issue to be taken care of. I went with them because I get any upfront calls and things were easy to explain.

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Reply from Sunrun

Apr 05, 2018

We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.

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Theodoro Fleming
April 2nd, 2018 The Bronx, NY

I signed up for free with them. They just had a really good work ethic and track record.

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Reply from Sunrun

Apr 05, 2018

Hello Theodoro F! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

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Silvia Ozkahveci
April 2nd, 2018 Centereach, NY DETAILS
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Stay away from SUN RUN it is the worst company, now in my 2nd year with them and instead saving my electric bill is $80 - $100 more from September to May. My home is a ranch and surrounded with trees which are twice the size of the house. I have spoken to several customer service representative each of them told me " you should never gotten solar" well that's just words and no action. Now my attorney is handling this problem and I will go all the way until they remove those panels and give me a new roof. In the mean time I see that Sun Run has stands in retail stores like Home Depot. I am now retired and all my free time will be traveling to those stands and warn people God Bless me. Silvia Oz

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Reply from Sunrun

Apr 05, 2018

We aim to keep things simple by setting just expectations and providing you with the most supportive customer service. To understand this was not your experience is frustrating! Immediately, we relayed this information to sales. Also, we want to take this opportunity to get things figured out, and see how to help! Please private message me with the necessary details, so we can look into this for you.

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Robert Harlan
March 30th, 2018 Clovis, CA DETAILS
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Very poor follow up on system problems with production. I have to tell them when the system is not working. Poor local service and repair people

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Reply from Sunrun

Apr 05, 2018

Thank you for your communication Robert Harlan. We strive to deliver an individualized customer experience that exceeds your expectations! Sunrun proactively monitors your system. I see we hand an appointment setup for March the 20th, our tech showed up to the home and no one was available, our tech tried to reach you but was not successful. Please reach out to customer care, and we can get your appointment rescheduled.