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Sunrun

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8.7

Overall Score

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Joseph

They're always available and it saved me a lot of money.

6 months ago

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Reply from Sunrun

Thanks for your review, Joseph! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 29th, 2023

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Lu

Perfect, flawless. I've had no problems.

6 months ago

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Reply from Sunrun

This is awesome, Lu! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 29th, 2023

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William Broomfield, CO

I like what it's saving me on the Excel bill!

6 months ago

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Reply from Sunrun

Thanks for your review, William! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 20th, 2023

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Nancy Woodard

Like the Solar & everyone has been very nice & helpful

6 months ago

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Reply from Sunrun

Nancy, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 20th, 2023

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gary bernabe Trenton, NJ

very easy to contact and follow progress.

6 months ago

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Reply from Sunrun

Thanks for your review, Gary! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 20th, 2023

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Charlane Kapaa, HI

Saving me $$, good service and nice employees

6 months ago

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Reply from Sunrun

Thanks for your review, Charlane! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 14th, 2023

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David Swenson Denver, CO

I think their model is simple and straightforward. While I was researching systems and companies I talked with them and considered going with them. However, if you can find access to financing to own your own panels I really do not think their model is in the best interest of the homeowner. And I know when it comes time to sell a home (have several friends who have done this) with Sunrun leased panels it can be a headache and deterrent to some buyers. I would strongly recommend people to own their panels not lease them! Leasing saves in the short term, but provides no equity to the homeowner longterm!!!

1 year ago

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Reply from Sunrun

Thank you for sharing your story, David. Your feedback helps us to keep improving your solar experience.

Jun. 29th, 2022

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Christina Sutu-Wallar Pittsburg, CA

Sunroom provided me with a quote to install solar on my home, and how it would work with my local gas and electric company. I appreciated the detail they provided me, and taking the time to explain things to me. I’m sure they explain it 10 times a day to 10 different people, but they never met me feel rushed, or like my questions were redundant.

1 year ago

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Reply from Sunrun

This is awesome, Christina! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 22nd, 2022

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Anne Cabrera Mission Viejo, CA

The sales rep was recommended by a family member. We set up an appointment and he did all the work. We needed up getting a new roof ,solar panels and a battery. No issues and everything went smoothly. I just pay the company a flat rate and since I am producing energy, my Edison bill has been about $1/month.

1 year ago

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Reply from Sunrun

Thanks for your review, Anne! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 22nd, 2022

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P Malla Moncks Corner, SC

Beware of needing customer support from Sunrun. They are all great until they sell / install the panels. If you ever need removal / reinstallation work, they'll just ghost you. It's been a nightmare trying to get them to removal the panels so that I can get a roof redone (also something they didn't tell me was needed). Just avoid it

6 months ago

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Reply from Sunrun

Hi there, P Malla! Thank you for bringing this to our attention. Let me start by saying we are so sorry to hear that you are having a frustrating experience with removing your panels. Our team would like to look into this further to see how we can help. We will be sending you a private message requesting additional account information so that we can personally assign an Expert to your case that can help. Thanks!

Sep. 6th, 2023

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Ronnie Lee Peoria, IL

Had one of the field reps come out and set up a meet with one of the company techs and i was denied before anyone ever came out. I received a text telling me they couldn't fit my roof with panels. That's a first, i thought it was a custom fit solar install? Thoght i would see a person before i was shut down....

6 months ago

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Reply from Sunrun

Ronnie, thank you for bringing this to our attention and we are so sorry for this experience. We will be sending you a private message to look into this for you. Thank you!

Sep. 5th, 2023

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Jan Holt Tempe, AZ

My power bill is $21-23 a month!!! And I have not had a problem with my panels in the 7 years I have owned them.

7 months ago

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Reply from Sunrun

Thank you for your review, Jan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Aug. 16th, 2023

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Rick Martinez Houston, TX

Straight to the point and very patient and informative. Great guy to speak with. Answers all my questions

7 months ago

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Reply from Sunrun

Rick, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 15th, 2023

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Marian S Prescott, AZ

Run Run! We live in the desert and when it's 120 degrees outside in the HOT summer, we are supposed to turn off our AC because it's the ONLY plan APS has with solar. If we did that, we'd die! Then on top of having a HIGH electric bill, we have a Sunrun bill for 20 years. Really!!

8 months ago

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Reply from Sunrun

We're so sorry to hear this, Marian. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!

Jul. 11th, 2023

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maria Tracy, CA

All my concerns were answered. Any time you have question there always to answered your questions.

1 year ago

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Reply from Sunrun

Thank you, Maria, for helping us to create a planet run by the sun!

Jun. 30th, 2022

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Mary Richardson Reedley, CA

The people that came to our house were great & so far it seems to be good for us.

1 year ago

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Reply from Sunrun

Your review brightened our day, Mary! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 30th, 2022

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Rafael V Fall River, MA

Because they was very nice good atender every time I call they answer my questions,

1 year ago

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Reply from Sunrun

Thank you so much for being part of our Sunrun family, Rafael!

Jun. 30th, 2022

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Lin Hayward, CA

excellence service, friendly and professional from everybody involved from start to finish

1 year ago

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Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jun. 23rd, 2022

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Randy A Renk San Clemente, CA

Great product, great sales team, great installation team, great post-sales customer service.

1 year ago

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Reply from Sunrun

This is awesome, Randy! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 23rd, 2022

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Shea Noel Scheuer Santa Maria, CA

Because my sales consultant, Brian S, was very knowledgeable and walked me through every step!

1 year ago

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Reply from Sunrun

Thanks for your review, Shea! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2022

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Roger Elstad Broomfield, CO

Just had our first full month of solar production in a very sunny and lots of sun in May (long days) and still had a electric bill

1 year ago

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Reply from Sunrun

Thank you for bringing this to our attention, Roger! Please send us a private message with your service address and an overview of your concerns so we can assist you further. Thanks!

Jun. 23rd, 2022

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Sandra Figner Toms River, NJ

Prompt service and the fact that they sent a representative to meet with inspectors.

1 year ago

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Reply from Sunrun

Sandra , your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2022

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Joan Wilkerson-Pierre Providence, RI

I have never had any problems with this product its really is reliable and efficient

1 year ago

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Reply from Sunrun

Thanks for your review, Joan! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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Chuck Buell Phoenix, AZ

Sunrun always keeps me updated on my production and what's going on in the solar world.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Chuck! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Andrea Alexander Sunnyvale, CA

Very communicative, they always met or beat the time estimates and they never left a mess.

1 year ago

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Reply from Sunrun

Thank you so much for being part of our Sunrun family, Andrea!

Jun. 16th, 2022

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c j newman Wildwood, NJ

no problems since it was installed and the electric bills are lowest that i ever had

1 year ago

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Reply from Sunrun

Thanks for your review, CJ! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

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Mehendra Sieunarine Yonkers, NY

Sunrun team is wonderful installation was nice and easy and customer service is awesome mobile

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Mehendra! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Hector

It's been working fine so far. They really worked on the problems. It was the right choice.

1 year ago

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Reply from Sunrun

Hector, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 26th, 2022

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Lester

I really was satisfied with them. Very good equipment, I've never had a problem.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Lester! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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Anonymous

We've had no problems, everybody's been very very pleasant very nice and helpful. We're pleased.

1 year ago

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Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

May. 26th, 2022

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Theodore

The installation process was perfect and I would recommend this company to a friend.

1 year ago

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Reply from Sunrun

Thank you for helping us to create a planet run by the sun! We really appreciate your feedback.

May. 25th, 2022

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Thomas

It seems like it works well and it was installed quickly. I like the cost and ease. It was prompt on the installation.

1 year ago

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Reply from Sunrun

Your review brightened our day, Thomas! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 25th, 2022

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SM Hillside, IL

no problems since beginning the process. Any questions I had were quickly answered.

3 years ago

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Al Lachman! Fremont, CA

Best practices. Totally projo people from sales start to finish Under promised and over delivered.

3 years ago

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Denise Quinlan Yucca Valley, CA

The person who presented it was very knowledgeable. Our bill is much lower than it was at all.

3 years ago

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Bruce Malloy

Its been a year now and Im still amazied at how well it works and how much money Im saving

4 years ago

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Kelly

Has not saved money. Our power bill is still about the same it's always been plus we have to add the fee monthly for Sunrun.

4 years ago

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Edwin Makawao, HI

It got installed rather quickly but the follow up maintenance hasn't happened. We haven't had maintenance in the last two or three years.

4 years ago

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Happy solar panel customer

To date no problem with the product. Installation was performed in a neat and quick manner.

4 years ago

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Anonymous Kailua-Kona, HI

GREAT PEOPLE AND PRODUCT, QUICK AND PLEASANT , MADE ME FEEL LIKE I AM IMPORTANT

4 years ago

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Dennis Tucson, AZ

The customer service answered every question that I had. I haven't had any problems with it.'

4 years ago

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Judith Portland, OR

So far everything has been working well, and when I have called with questions or requests, they responded promptly.

4 years ago

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Narendra Phoenix, AZ

They always follow up after the installation and see how we are doing and if we have any questions.

4 years ago

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Phoenix Revived Novato, CA

There support takes a long time to respond and the repair they promised has still not been delivered

4 years ago

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Randy Hallows Cave Creek, AZ

Because they are a very well run company. There crews are efficient and conscious of their work.

4 years ago

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Bewill Los Angeles, CA

Poor Customer Service, no follow-up with utilities company to get system turn on. I worked with utilities company to get ok.

4 years ago

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Matthew Singer Cotati, CA

Sunrun does not tell the truth about their product or service. They do not support their customers and I have to take them to court in order to resolve the conflicts that I have.

4 years ago

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Anonymous Citrus Heights, CA

They told me when they were going to be there and they were there and took care of it.

4 years ago

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Fred

They did exactly what they said they would do. Installation was timely and precise.

4 years ago

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T. Savage Loomis, CA

submited wrong plan to city to get stamped/approved; two years later i still can't get them to property set up my inverter which should have been done during installation.

4 years ago