There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.

After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.

Sunrun, which is the nation’s largest residential solar, storage, and energy service company, has installed over 1,600 megawatts of solar power and helped hundreds of thousands of consumers in 18 states, Washington D.C., and Puerto Rico to gain energy independence.

Sunrun is the pioneer of the solar-as-a-service model and continues to drive innovation of solar generation, storage, and energy services and technologies. The rooftop solar provider's mission is to create a planet run by the sun.

The Good

  • Payment Flexibility
  • Customized Solar Systems
  • Simple Solar Process
  • 25-Year Maintenance
  • Roof Warranties and Coverage for Solar Panels
  • Customer Care Team
  • Battery Storage Options
  • High Level of Transparency with Customers
  • Installation Experience
  • Extensive Availability
  • Helpful Website

Payment Flexibility

To fit customer needs, Sunrun offers several financing options, including solar leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans.

Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost.

The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.

Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.

Customized Solar Systems

Sunrun understands that every customer's home, lifestyle, and savings goal is unique.

As a result, the company customizes every system it installs to the customer's needs using its own proprietary Automated Site Modeling design technology. With just a few pieces of information and satellite imagery of the rooftop, Sunrun’s Automated Site Modeling software quickly designs a custom solar system to maximize energy production.

Simple Solar Process

Sunrun strives to make switching to clean energy as simple and hassle-free as possible for its customers. The rooftop solar provider saves time by taking care of everything from scheduling to permitting and allowing people to follow their installation progress through the mySunrun mobile app. The design and installation process is as follows:

  • Step 1: Sunrun's experienced technicians will visit, measure, and evaluate the home; ensure that a solar system is the right fit; and design a customized solar plan.
  • Step 2: Sunrun's design experts will review and make any adjustments to the custom evaluation.
  • Step 3: Sunrun submits the design plans to the local city government for permitting.
  • Step 4: After the permit is granted, Sunrun's installers will come out to the home, go over the custom design with the customer, receive approval, and get to work.
  • Step 5: Once the system has been installed, the city or county will perform the final inspection.
  • Step 6: Sunrun will submit documents to the utility company and "Permission to Operate" will be granted.

25-Year Maintenance

If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.

Roof Warranties and Coverage for Solar Panels

Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased and up to a 25-year warranty on systems that are leased. Each solar customer's Sunrun contract also includes a roof warranty, which protects the roof from leaks or holes.

In addition, Sunrun provides its solar customers with daily system monitoring for no additional fee. The company's monitoring team oversees all all Sunrun systems and keeps an eye on production levels. If something happens or if performance dips, Sunrun will contact you as soon as possible to get things fixed.

Customer Care Team

Sunrun provides a U.S.-based customer care team that is ready to answer questions and help resolve any issues that may arise.

Battery Storage Options

Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.

Brightbox also helps customers manage electricity costs by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.

High Level of Transparency with Customers

Sunrun provides an abundance of helpful information on its website and strives to be very transparent with its customers. The company's website includes detailed solar education and FAQ sections, a helpful Guarantee page, and an informative "Plans and Services" page that will help customers better understand Sunrun's products and how to start taking advantage of solar power.

Installation Experience

When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 1,600 megawatts of solar energy.

As a result, Sunrun has offset 3.7 million tons of carbon emissions and helped more than 240,000 customers to control their electricity bills.

Extensive Availability

Sunrun currenty offers solar energy services in the following states and territories:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • Rhode Island
  • Texas
  • Vermont
  • Washington, D.C.
  • Wisconsin
  • Puerto Rico

Helpful Website

Sunrun's website includes a variety of articles and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, local information, solar education, and more.

Considering doing business with Sunrun? Learn more.

The Bad

  • Outsourcing Installations for Remote Homes

Outsourced Installations for Remote Homes

A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.

While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.

The Bottom Line

Overall, Sunrun is highly recommended to homeowners who are looking to go solar. Sunrun's high quality solar energy systems, variety of financing options, lengthy maintenance coverage and warranties, and customer service and transparency are attractive features that make breaking away from your utility company and switching to solar simple and affordable.

Interested in going solar with Sunrun? Find out more. Want to learn more about Sunrun? Check out the Sunrun solar reviews from real customers below.

We'll Introduce You!

Call our recommended rep over at Sunrun below.

1-(866) 717-0232

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

3.5
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1,276 Reviews

Review Breakdown

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Anonymous
October 30th, 2017 El Dorado Hills, CA DETAILS
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Aggressive sales technique (kept emailing electronic signature page & contract for weeks after I asked them to stop), expensive, no local representative.

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Marlon
October 30th, 2017 amaica, NY DETAILS
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Great costumer service. The installers were very professional, they answer all me questions without hesitation.

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Susan
October 30th, 2017 Chatsworth, CA DETAILS
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They are friendly and professional. The two guys that have been to my house have been great. But it is taking a long time to get my final plans prepared

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October 30th, 2017 North Dartmouth, MA DETAILS
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Very knowledgeable at their craft and do a good job explaining every step of the way

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Scott
October 30th, 2017 Beach Haven, NJ DETAILS
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Price was high, their sales rep was competent and showed up on time

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Sarah Hunter
October 30th, 2017 Buckeye, AZ DETAILS
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We had solar installed over 5 weeks ago and we aren't even close to be activation. SunRun didn't show up for an inspection/appointment when the electrical company did.

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Mr. Ed
October 30th, 2017 Cathedral City, CA DETAILS
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No other company gave me credit. Sunrun did. I now have a PV Solar system and reaping rewards.

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Anonymous
October 30th, 2017 El Mirage, AZ DETAILS
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Project suppose to be finished and turned on over a month ago

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john a williams
October 30th, 2017 Lincoln, CA DETAILS
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they are very responsive professional and cordial.

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Anonymous
October 30th, 2017 Goodyear, AZ DETAILS
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They weren't pushy, they were responsive, approachable, and had Costco benefits.

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Sandytoes
October 26th, 2017 Hanalei, HI

I have had a Sunrun installation on my home in Hawaii for over a decade. I can highly recommend them.

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Anonymous
October 26th, 2017 Tustin, CA

Professional. Clean. Clear. The person who showed up to my home what well informed.

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[email protected]
October 25th, 2017 Mission Viejo, CA DETAILS
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Bought my system from rec solar got through Costco, before they got together together. I had diminished power for about a year, and tried to find recsolar, finally found sunrun. It took over a year to replace the faulty panels (lots of E-mails and phone calls). Finally called Costco and they tried to help. God knows what would have happened if they didn't help

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Graham McCabe
October 24th, 2017 Harwich Port, MA DETAILS
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I have 2 homes with panels from their now defunct partner Sungevity. When 6 months ago Sunrun took over 100% of the contracts I had a dead converter at my house on Cape cod. It took them over 3 months and at least a dozen phone calls to repair the system while all along I was making lease payments. I can find NO record of Sunrun reimbursing me for lost energy charges. As a matter of fact I can't tell from my local electric bills or from Sunrun whether I receive Solar credit as of today!!! I've called both parties and they point at each other.

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David Bedford
October 23rd, 2017 94550

Very professional sales, survey and installation.

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Dissatified
October 23rd, 2017 92101

I thought it was a good company. However I had a very poor experience with them, I quickly realized their lack of attention to customer satisfaction and decided to seek another provider.

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Jim
October 23rd, 2017 95492

Not as formal and professional compared to some of the other solar companies that I have had experience with. Did not receive any formal response for 2 weeks after meeting with representative and in found out from a phone call that your company could not put solar on to my house for supposedly safety reasons when no other company previously had identified that as an issue. Currently have solar and happy with the provider I went with.

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Paul
October 23rd, 2017 33328

I interviewed over 10 companies. My overall impression of all of the was "SNAKE OIL SALESMEN".i got a different estiomate of the amount of panels I needed from every company.The possibility of me ever getting solar panels has been destroyed. My wife will not even discuss it anymore.

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anon
October 23rd, 2017 91104

They were useless to me, telling me I had too much shade for solar panels. I am having panels installed by another company next week.

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Denise
October 23rd, 2017 8043

good at first then the service went downhill fast. Horrible company Im sorry I referred it friends

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Ken Smith
October 23rd, 2017 94112

Sun run was a total mess. I received three different stories of the outcome of my house inspection, all of them incompatible, and then total lack of follow up from my main contact.

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Jim W
October 23rd, 2017 92840

They use off short panels and really push power purchase which I am very schepticle about

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SFiertl
October 23rd, 2017 85379

Highly recommended, customer service is reliable.

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Marty
October 23rd, 2017 92692

Sales representative didn't have enough expertise.

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Joseph & Selene Olms
October 23rd, 2017 93908

Very professional throughout the entire process. Pick them because they are connected with Costco and represented themself with the same integrity.

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Donald Trump
October 23rd, 2017 8886

O.K., Enthusiastic sales reps. Compared to other solar power companies, Sunrun offers more to homeowners.

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pressure sales with the tools to offer good alternative plans
October 23rd, 2017 91752

pushy, inability to actively listen and respond to the concerns of potential clients

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Tom
October 23rd, 2017 85375

So far it has been excellant, waiting now for the installment to happen.

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Forgotten
October 23rd, 2017 18324

Never heard back from them. Never heard back from them!!

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John H
October 23rd, 2017 94534

Friendly, Knowledgeable, Thorough, handling EVERYTHING and I mean EVERYTHING from Start to Finish !!!

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JOHNNY
October 23rd, 2017 85377

POSITIVE EXPERIENCE THROUGHOUT PROCESS TO DATE.

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AL
October 23rd, 2017 95209

Very knowledgeable technical people . They were very punctual in coming on the date of the installation of panels on the roof. The paint on the electrical conduits was perfectly matched to the paint of the house. Very professional people. Very highly recommended.

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Best Solar Companies
October 23rd, 2017 92399

Nice salesman but inferior product and higher price

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Brad
October 23rd, 2017 93444

It was easy to get started, going thru Costco was very nice. Everything went smooth but 2 months after installing I still don't have permission to turn on kinda disappointing considering I already payed for the system and can't benefit from it.

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My full name
October 23rd, 2017 9203

Low to Mediocre - Website was amateurish, in that it displayed a single inverter attached on a house. Most of those familar with solar want individual inverters per panell. Saw diagram and was turned off immediately Secondly when website required phone # I was put on notice that this indicates high pressure sales.

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Marsha
October 23rd, 2017 85326

Good, Steve was awesome and answered all of our questions. He kept in contact thru the process.

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Ian Bamer
October 23rd, 2017 94561

Sales Rep (Ian) had a lot of good information and patiently answered every question I had. The project manager has now taken over (Jessica) and is good about keeping me informed every step of the way. We are currently waiting for the permit package to be submitted.

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Stay Away
October 23rd, 2017 93312

The customer service is very bad and will take forever to hear back from Sunrun's support members.

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North San Jose
October 23rd, 2017 95132

The agent is very knowledgable. Honest, Sincere.

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Frank Kochan
October 23rd, 2017 6516

I interviewed 4 solar companies and Sunrun'S reputation and honesty, and generation rate were all positive points that assisted with my decision. Great communication throughout the process.

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Graz
October 23rd, 2017 11766

Unprofessional never showed for appointments

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Rob
October 23rd, 2017 11702

Seemed positive but big let down in the end.

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Al P
October 23rd, 2017 1741

Fantastic service, installation and follow up. Very professional.

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Lugerd
October 23rd, 2017 85335

good experience sevice provided by sales person was great

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Jeef
October 23rd, 2017 95111

Great, they didn't start high and make me work them, they can in low with a positive attitude.

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Margie Caracciolo
October 17th, 2017 Goose Creek, SC

My neighbor had panels installed through Sunrun (well, 3rd party vendor because they do not do their own installs). I called because I want to save money too. Had to leave a message and still have never received a response. A month later he called for me and I haven't received a response from then either. All told it's been over 5 months. Also, once my neighbor had the panels installed it took over 2 months for the inspection to take place for him to even start using the panels. Sunrun didn't care. They had their money. I have talked to him about his deal. Apparently his lease amount will increase after a set amount of time and after that it can increase at Sunrun's discretion. I don't like the sound of that. I started doing my own research. I am now in negotiations with Arres. They are local! They do the design, install, service, etc themselves. Based in Cottageville. If Sunrun wouldn't contact me for a sale, why would anyone think they would call if you needed service. They've shown themselves to be a take your money and run (Sunrun) kind of company.

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Robert Crebar
October 13th, 2017

They talked us out of buying and leasing instead. What a mistake. Their customer service has been dismal and we are not getting the savings we were told.

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LIDIA GRANADOS
October 13th, 2017 Rialto, CA

ENDED UP PAYING A HIGH MONTHLY RATE, THEY CLAIMED TO BE UNABLE TO ADJUST. UNABLE TO GET OUT OF CONTRACT SINCE IM PAYING FOR BOTH SOLAR AND SC EDISON. TURNS OUT I NOW HAVE A BILL FROM SCE FOR USAGE, WHICH IS NOW HIGHER THAN THE SOLAR BILL. I HAVE ATTEMPTED TO CONTACT SOMEONE FROM CUSTOMER SERVICE, NO RESPONSE, LEFT MESSAGE AND NO ONE HAS CALLED BACK. EITHER THE PANELS ARE DEFECTIVE OR THIS IS SIMPLY A SCAM.

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Kevin Dyer
October 10th, 2017 Newbury Park, CA

We finally jump on the band wagon to get solar in our lives. We decided on SunRun Panels after talking to several neighbors that had experience with SunRun and other companies solar products. We did not go through SunRun directly, but a contractor that installed their products. The panels are beautiful and very efficient. The installation was on time and very quick, only one day for 14 panels. We are looking forward to adding our first Electric vehicle to our family and going solar seemed the right choice.

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Constance Royval
October 9th, 2017 Rosamond, CA

My fault for not noticing my payment will go up every year. I kept telling my sales rep and the staff at SunRun the #s did match up to me. I only paid $167 on level pay as it was due to a medical base line credit. So I save $20 per month,$10 of that is because of direct payment from my checking account. By year 10 I will be in the hole. I did learn a lot about Nigeria,my sales reps home country tho. I tell everyone at my medical office to stay away from Solar,which should be fantastic in the High Desert. But the savings is non-existent . I HATE being lied to,even if it's just by things being not shown to me as the rep talks about other matters. He KNEW how cheap my bill was and that I disabled.Other companies has said my bill was so low there was no reason to go Solar. I keep the AC at 72 during the summer due to MS flares,so it's not as if we don't use the power. So jut be very careful as I normally am.