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Sunrun

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8.6

Overall Score

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Jack Orlando, FL

Rep was not aware of tier 2 limits put in by Duke

6 years ago

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Reply from Sunrun

Thank you for your feedback, Jack. Our aim is to provide a customer experience that meets your expectations! We would be happy to further investigate this matter. Please private message us your information and a Specialist will reach out to you and go over any questions you may have.

Feb. 6th, 2018

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ART SAUER Danbury, CT

SYSTEM UNDER PERFORMS CONTINUOUSLY . TECH SAYS SYSTEM SHOULD NEVER BEEN INSTALLED DOES NOT MEET REQUIREMENTS.ALL I GET IS A RUN AROUND. IF THIS COMPANY APPROCHES YOU RUN DON'T LOOK BACK KEEP ON RUNNING IF YOU DON'T YOU WILL REGRET IT. BE FOREWARNED

6 years ago Edited September 14, 2021

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Reply from Sunrun

Hello Art S, thank you for providing feedback and giving us a chance to fix this. This is frustrating, and not the standard Sunrun customer experience. We would like you to be happy with your solar. We can have a Specialist reach out to you and look into this further. Please private message us your detailed information so with the necessary details. If you're willing to give us another chance, we can figure this out together!

Jan. 26th, 2018

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Scott Beach Haven, NJ

Price was high, their sales rep was competent and showed up on time

6 years ago

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Anonymous El Mirage, AZ

Project suppose to be finished and turned on over a month ago

6 years ago

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Denise 8043

good at first then the service went downhill fast. Horrible company Im sorry I referred it friends

6 years ago

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JOHNNY 85377

POSITIVE EXPERIENCE THROUGHOUT PROCESS TO DATE.

6 years ago

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Stay Away 93312

The customer service is very bad and will take forever to hear back from Sunrun's support members.

6 years ago

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Zoe Watt Adelanto, CA

took 1 1/2 years to install and there are STILL issues!!! would NOT recommend this company!

6 years ago

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Jason Doremus Darlington, SC

Promised me 85% nowhere close , my electric bill is higher now than before! A scam!!

7 years ago

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Steve Nebel Sun City, AZ

You really don,t want me to rate you. Billing is a major problem. Have a nice day.

7 years ago

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Glenn Kelly Phoenix, AZ

High $/kWh, less efficient/effective panels, multiple inverters.

7 years ago

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Bertram Wong Kailua Kona, HI

They do not do what theysay . They say thing and do something else cant trust them

7 years ago Edited September 14, 2021

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Kempers Rio Verde, AZ

Dop not want to do business with me because SunRun does not like my Utility

5 years ago

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Reply from Sunrun

Hello Kempers. We are sorry to hear you that you are not part of the Sunrun family, that is disheartening to hear. We work with a variety of Utility companies we can look at your situation in detail to see why were are not able to partner with them. Please feel free to private message us your contact information to reach out to you.

Mar. 27th, 2019

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andy safarik Tybo, NV

They never contacted me when I was told that they would in 48 hours

5 years ago

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Reply from Sunrun

We certainly hate to hear this Andy. We want to help with your situation and initiate our goal of providing a positive customer experience. Please private message us your contact information and we look into this further for you.

Jan. 23rd, 2019

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DRKORAK Las Vegas, NV

I applied my information twice online and never received a call or an email.

5 years ago

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Reply from Sunrun

Hello, we are so sorry to hear this was your experience. This is not the Sunrun norm. It's disheartening to hear your sales experience was not great. Please feel free to private message me and we will be more than willing to work with you. Thank you for your feedback.

Dec. 10th, 2018

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walter g maple

i was never contacted yet still waiting to hear offer and get hooked up

5 years ago

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Reply from Sunrun

Hello Walter Q. We are not happy to hear that this has been your experience. We want to make sure your questions are being addressed. Feel free to private message me your contact information and I will gladly have someone reach out to you.

Dec. 5th, 2018

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Chris Redding, CT

They cancelled 1hr prior to the meeting and never called back to reschedule

5 years ago

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Reply from Sunrun

Hello Chris, thank you for reaching out. We strive to always provide outstanding service. In keeping with this, operating with the highest level of integrity happens without question! This is not the Sunrun norm and we have provided your feedback to the designated department.

Jul. 26th, 2018

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See above

That act like car salemen, must be on commission

5 years ago

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Reply from Sunrun

Thank you for your communication, providing a one-of-a-kind customer experience that fits in with your expectations is what we strive for. We are so sorry to hear this was not the case, it is very disheartening. Please provide your contact information so we can have someone follow up with you immediately!

Jun. 21st, 2018

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Doug A

Product Sales are too hardcore. Too much like timeshare.

5 years ago

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Reply from Sunrun

Thank you for your feedback Dough A. We apologize if our sales representative came on too strong, because this is not how Sunrun treats potential customers. We will share this feedback with our sales leadership team.

Jun. 13th, 2018

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Patrick

Never heard back from them after requesting 2 different times

5 years ago

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Reply from Sunrun

So sorry to hear this! Please send us a private message with your full name and phone number, so that we may locate your information and get back to you! Thank you for your feedback.

Jun. 13th, 2018

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Dissatisfied

Never responded to my request for contact. Went with another company.

5 years ago

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Reply from Sunrun

We are so sorry to hear about this, it's very disheartening because we work hard for the potential customers looking to go solar. This is not the Sunrun norm, and we apologize this was your experience.

Jun. 13th, 2018

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Curt Wegener

Submitted information for a solar system and never heard from them

5 years ago

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Reply from Sunrun

Thank you for your feedback, Curt. This is not the typical customer experience and we provided this feedback to the sales leadership. We want to take this chance to turn things around for you, feel free to private message me your contact information.

Jun. 13th, 2018

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John

Many financial questions prior to getting any product information

5 years ago

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Reply from Sunrun

Thank you for reaching out, John. We are sorry to hear that this was your experience with Sunrun. This is not the Sunrun norm. Thank you for taking the time to provide us feedback.

Jun. 13th, 2018

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Tina

Not willing to work with people who don't have good credit

5 years ago

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Reply from Sunrun

Thank you for your communication, Tina. This is not the typical customer experience and we provided this feedback to the sales leadership. Thank you for the feedback.

Jun. 13th, 2018

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Rich B Peoria, AZ

They left no proposal and i still have not heard back from them.

5 years ago

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Reply from Sunrun

Hello Rich B. Thank you for your communication, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. We are so sorry to hear this was not the case, it is very disheartening. Please provide your contact information so we can have someone follow up with you immediately!

Jun. 6th, 2018

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tony Las Vegas, NV

The sales person was ill informed and did not know her product

5 years ago

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Reply from Sunrun

Thank you for reaching out, Tony. We are sorry to hear that this was your experience with Sunrun. This is not the typical Sunrun experience, our drive is to make solar hassle-free by being attentive when explaining the product to our potential customers. This feedback will be shared with our sales leadership team. Thank you for your feedback.

Jun. 6th, 2018

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Staci Portland, OR

Constant billing issues since taking over the lease of previous homeowner.

5 years ago

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Reply from Sunrun

Hello Staci, thank you for your feedback. We strive for a seamless service transfer when you are purchasing a home that has our solar panels. We are so sorry to hear you are experiencing billing issues, this is certainly not the Sunrun norm. We'd be more than happy to review the billing issue and assist you. Please private message us your contact information. Thank you for helping run a planet run by the sun.

May. 23rd, 2018

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poor Honoka'a, HI

couldgive mea straight answer to qusetions

5 years ago

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Reply from Sunrun

Hello, it is important to us to make sure any questions are answered. We are sorry this was not your case, it is disheartening. We strive to always provide outstanding service, and we want to turn this experience around. Please private message me your questions and contact information, I will be more than happy to respond.

May. 15th, 2018

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J Maricopa, AZ

Never head back from them when I placed request for info. No email no nothjng

5 years ago

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Best Solar Companies 92399

Nice salesman but inferior product and higher price

6 years ago

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Rob 11702

Seemed positive but big let down in the end.

6 years ago

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Dwight Randall

Prolonged installation process. Poor customers service

7 years ago

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Jim Kershaw Yuba City, CA

Extreme lack of product knowledge by your sales rep.,

4 years ago

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Trish Howell Concord, CA

They never got back to me, my request was ignored.

5 years ago

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Reply from Sunrun

Thank you for bringing this to our attention, Trish. We sincerely apologize for the lack of communication and service surrounding this matter. Please rest assure this is not how we do business and we'll work to turn this experience around. We've shared your experience with our leadership team.

Nov. 28th, 2018

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Kyle Nicotre Clifton, TX

I emailed them and never heard from them.

5 years ago

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Reply from Sunrun

Thank you for reaching out Kyle N. We apologize you were not reached out too, this is not the Sunrun norm. Please feel free to private message your contact information, or go to there's a chat team online that can assist.

Aug. 21st, 2018

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Gary Uftring Scottsdale, AZ

They never called me back! Still waiting for call

5 years ago

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Reply from Sunrun

Thank you for reaching out Gary U. It's upsetting to hear that you've not been contacted, this is not the Sunrun norm. Please provide your contact information so we can have the correct department contact you.

Aug. 16th, 2018

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Ed Escondido, CA

They Can't (or won't) bid on a 1, 3, or 5kW system.

5 years ago

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Reply from Sunrun

Hello Ed, thanks for reaching out. We want to take this chance to better understand your review. Please private message us your contact information, and we further discuss your inquiry, thank you.

Jun. 27th, 2018

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Chris Watsonville, CA

Great Web Pages, excellent sales personnel

5 years ago

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Reply from Sunrun

Thank you for taking the time to review us, we appreciate your feedback. Power Forward!

Jun. 27th, 2018

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Wasted Time

I asked them to call me back and no one did.

5 years ago

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Reply from Sunrun

Thanks for your contact! Our aim is to provide a customer experience that meets your expectations! We are so sorry to hear this was the case. Please feel free to send me a private message with your contact information, we would like to have someone reach out to you.

Jun. 21st, 2018

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Unreliable

They said they would call but never did, unreliable

5 years ago

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Reply from Sunrun

Thank you for your feedback. Our aim is to always provide great customer service that meets your needs, it's disheartening to hear this was not the case! We would be happy to further investigate this matter. Please private message us your contact information so we can look further into this!

Jun. 21st, 2018

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No show salesman

Appt cancelled salesman was double booked

5 years ago

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Reply from Sunrun

Thank you for reaching out, we are so sorry to hear that you did not receive any sort of contact from the sales rep. Please provide us your contact information so we can make sure we reach out to you. Thank you for your communication.

Jun. 13th, 2018

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gerie

They never called us for an appointment.

5 years ago

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Reply from Sunrun

Thank you for your communication Gerie. So sorry to hear this! Please send us a private message with your full name and phone number so we can make sure you are contacted for an appointment. This is not the Sunrun norm.

Jun. 13th, 2018

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MA

They didn't get back to me after my request on their site

5 years ago

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Reply from Sunrun

Hello MA, Thank you for taking the time to share your feedback. We apologize that you were not contacted, feel free to private message me your contact information so we can assist you further. Thank you.

Jun. 13th, 2018

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Rob

Extremely poor planning and customer care

5 years ago

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Reply from Sunrun

Thank you for your communication. We strive to always provide outstanding service. In keeping with this, operating with the highest level of integrity happens without question! That's why we immediately shared your experience with our sales leadership team. To hear you received poor service is disheartening and not the Sunrun norm.

May. 22nd, 2018

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Dwayne Denver, PA

No one ever contacted me or no info was sent.

5 years ago

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Reply from Sunrun

Thank you for reaching out, Dwayne. We are sorry to hear that this was your experience with Sunrun. Feel free to private message me your contact information and I will be more than happy to have a Specialist reach out to you.

May. 22nd, 2018

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Sol Bellmore, NY

I have not to date recieved a response for estimates

5 years ago

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Reply from Sunrun

Thank you for the communication. This is not the typical customer experience and we provided this feedback to the sales leadership.

May. 22nd, 2018

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Ds Fort Worth, TX

Very rude salesman. I was unable to proceed.

5 years ago

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Reply from Sunrun

We are so sorry you experienced this, it is very disheartening to hear, it is not the Sunrun norm. Please give us the chance to turn things around for you, feel free to private message me your contact information. We can have a specialist reach out to you.

May. 15th, 2018

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Anonymous San Jose, CA

Because they stink and they try to force you into something

5 years ago

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Reply from Sunrun

Thank you for your communication. Our goal is to deliver a top-notch customer experience and to hear that you received anything less is disheartening. This is not the Sunrun norm, and we are sincerely sorry.

May. 4th, 2018

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Seekonk

They never showed up to two appointments.

6 years ago

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Reply from Sunrun

Thank you for your communication Seekonk. It is disheartening to hear that we did not show up for your appointments. We would like to take a further look into your issues and turn this around for you. Please private message us your contact information and a Specialist will reach out you!

Apr. 10th, 2018

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Marty 92692

Sales representative didn't have enough expertise.

6 years ago