Name: Sunrun
Rating: 4.4

check_circle

Verified Customer

star star star star star

Anonymous Prince Frederick, MD

You save money on your electric bill and save energy.

5 years ago

Reply from Sunrun

You save money and you're saving the planet! Thank you for helping us create a better environment, let's create a planet run by the sun. What a wonderful review.

Sep. 7th, 2018

check_circle

Verified Customer

star star star star star_border

none Gloucester City, NJ

I have had no issues and am very pleased with the lack of high electric bills

5 years ago

Reply from Sunrun

Thank you for sharing your story. We love to hear you are saving with your solar system. Thanks for helping create a better environment as well.

Sep. 6th, 2018

check_circle

Verified Customer

star star star star star

Anonymous Acampo, CA

This is second system we have leased. Good Service.

6 years ago

Reply from Sunrun

Thanks for making our day! Setting the standard in outstanding service is something we strive for on a daily basis with our customers. To hear you are seeing a difference in your bill makes us tremendously excited for you!

May. 25th, 2018

check_circle

Verified Customer

star star star star star

MBT

Met all expectations. Very happy and saving money already

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience MBT. This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. PowerForward!

May. 22nd, 2018

check_circle

Verified Customer

star star star star star

Julie Tracy, CA

Good job, professional, timely quiet prompt knowledgeable

6 years ago

Reply from Sunrun

When you're happy, Julie, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 22nd, 2018

check_circle

Verified Customer

star star star star star_border

Al

The time between installation and going online was way to long.

6 years ago

Reply from Sunrun

Hello Al. Thank you so for your feedback, there is always an area of opportunity and we appreciate you bringing this information forward. We will submit this feedback to our leadership team. Thank you for taking the time to rate us!

May. 15th, 2018

check_circle

Verified Customer

star star star star star_border

Anonymous

Good Customer Service and they gave me credit for underpreforming

6 years ago

Reply from Sunrun

Hello, thank you so much for your advocacy! We love to take care of our customer's and assist when there are service issues. If the system is leased and you are paying for the power the system produces you have a performance guarantee, which is a great benefit. Thank you for taking the time to leave a review! Power Forward.

May. 15th, 2018

check_circle

Verified Customer

star star star star star

Bryan Swackhammer

They were great to work with installing my equipment.

6 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Bryan S.! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward! #savewiththesun

May. 15th, 2018

check_circle

Verified Customer

star star star star star

Bob Johns Moore, SC

The representative I spoke to was fantastic.

6 years ago

Reply from Sunrun

Thank you for your communication. We strive to always provide outstanding service and are happy to hear you are happy with your system.

May. 11th, 2018

check_circle

Verified Customer

star star star star star

Horace Henry

Customer service and product performance

6 years ago

Reply from Sunrun

Thank you, Horace! Reading this review made our day. We are happy if you're happy!

May. 10th, 2018

check_circle

Verified Customer

star star star star star

Mdeplasco Brandon, FL

Easy process from ordering to installing.

6 years ago

Reply from Sunrun

Thankful for the wonderful words, Mdeplasco! Setting the standard in outstanding service is something we (seriously) obsess over! So excited to welcome you to the Sunrun family! Power Forward! #savewiththesun

May. 4th, 2018

check_circle

Verified Customer

star star star star star

Scotty G

Your customer service (Dale) is second to none!

6 years ago

Reply from Sunrun

We love to hear this, Scotty G! Thank you for taking the time to share! Our aim is to provide the best customer experience. That means, being your guide to everything solar when you first meet with us. Then, meeting all expectations while being organized, professional, and communicative. So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

May. 4th, 2018

check_circle

Verified Customer

star star star star star_border

Marcia Leonhardt Burlingame, CA

Love the solar but now I am getting a charge I don't understand?

6 years ago

Reply from Sunrun

Marcia thank you for taking the time to leave your review! You made our day. In regards to the charge you are not understanding, we have assigned a specialist to your case and you will be contacted. Thank you for creating a planet run by the sun!

May. 3rd, 2018

check_circle

Verified Customer

star star star star star

Mona Auburn, CA

Excellent customer service at every stage

6 years ago

Reply from Sunrun

Mona, thank you for your kind words! It means a lot to us to hear we have provided hassle-free customer service. We are customer obsessed! We're only happy when you are! So thrilled you're with Sunrun! Power Forward!

May. 3rd, 2018

check_circle

Verified Customer

star star star star star_border

James Bass Mountain Ranch, CA

Good customer relationship-- helpful and pleasant employees

6 years ago

Reply from Sunrun

Thanks for sharing, James B! We love hearing stories like yours! After all, we strive to take care of our customers. Reading your review validates we are doing so, thank you for taking the time to share your experience.

May. 3rd, 2018

check_circle

Verified Customer

star star star star star_border

Mrs. Patterson Hemet, CA

they were friendly and through in their work,... always cleaned up each time .

6 years ago

Reply from Sunrun

That's what we love to hear Mrs. Patterson! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 4th, 2018

check_circle

Verified Customer

star star star star star

Cherice L Beaumont, CA

Very fast service! They take care of everything.....

6 years ago

Reply from Sunrun

Thankful for the wonderful words, Cherice! Setting the standard in outstanding service is something we (seriously) obsess over! So excited to welcome you to the Sunrun family! Power Forward! #savewiththesun Read less

May. 4th, 2018

check_circle

Verified Customer

star star star star star

Janet Kenney Sun City, AZ

My solar panels are working great! Very pleased!

6 years ago

Reply from Sunrun

Grateful for your wonderful feedback, Janet! After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

May. 4th, 2018

check_circle

Verified Customer

star star star star star

Anonymous

Good plan and good savings. Four years and no problems.

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience. This is such a wonderful review. We are so grateful to our customers! If you know anyone else who could benefit from going solar, be sure to take advantage of our referral program by visiting

Apr. 16th, 2018

check_circle

Verified Customer

star star star star star

ChrisSolar

Everything they did was excellent, courteous and on time.

6 years ago

Reply from Sunrun

Thanks for sharing your wonderful experience, Chris! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

Apr. 16th, 2018

check_circle

Verified Customer

star star star star star

CMN

Prompt, knowledgeable about products, fair price

6 years ago

Reply from Sunrun

Thank! This is a great experience, and you made our day by sharing it! We appreciate you taking the time leave a review. Welcome to the Sunrun family, power forward.

Apr. 16th, 2018

check_circle

Verified Customer

star star star star star

RAGHUVIR LAVARI

Good company that provide nice reliable service

6 years ago

Reply from Sunrun

Grateful for your wonderful feedback Raghuvir L. Thank you so much for sharing your experience and being a Sunrun customer. Power forward!

Apr. 16th, 2018

check_circle

Verified Customer

star star star star star

steve b.

they explained everything from start to finish.

6 years ago

Reply from Sunrun

Thank you Steve B. That's amazing to hear! Providing the best customer service is important when our mission is to create a planet run by the sun. Thank you for sharing your experience!

Apr. 16th, 2018

check_circle

Verified Customer

star star star star star

Anonymous

been very responsive when I had a leak problem

6 years ago

Reply from Sunrun

This is wonderful to hear, Anonymous! Providing the best customer experience is our aim, and getting you taken care of in any type of situation is our goal.

Apr. 13th, 2018

check_circle

Verified Customer

star star star star star_border

Lawrence F Houston

Inflexible billing schedule is problematic for budget keeping families.

6 years ago

Reply from Sunrun

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company.

Apr. 13th, 2018

check_circle

Verified Customer

star star star star star_border

Dave

You do not offer a back up battery and that is why you do not get five stars.

6 years ago

Reply from Sunrun

Thank you for your interest in Brightbox. We're working on a retrofit for existing customers since the invertor would need replacing. Currently, Brightbox is only for new solar customers but you'll be contacted as soon as a retrofit is available. We understand how important this system is to current customers and we are working our hardest to find a solution.

Apr. 13th, 2018

check_circle

Verified Customer

star star star star star

Anonymous

GREAT CUSTOMER SERVICE FROM SALES TO INSTALL AND AFTER

6 years ago

Reply from Sunrun

That's what we love to hear! Providing the best customer experience is key because our mission is to create a planet run by the sun.

Apr. 12th, 2018

check_circle

Verified Customer

star star star star star

Hugh McClimon

design of system and quality of installation

6 years ago

Reply from Sunrun

That's exactly why, we invest in the best talent to make sure customers like you are satisfied and happy with your experience!

Apr. 12th, 2018

check_circle

Verified Customer

star star star star star

Tim and Janet Haley

Beautiful system and it works great. Met our expectations.

6 years ago

Reply from Sunrun

Grateful for your wonderful feedback thank you so much for sharing your experience.

Apr. 12th, 2018

check_circle

Verified Customer

star star star star star

j.martinez

easy to work with, good follow up, high quality work

6 years ago

Reply from Sunrun

We are happy to hear that you are being taken care of to the highest standard. Thank you for being part of the Sunrun family and creating a planet run by the sun!

Apr. 12th, 2018

check_circle

Verified Customer

star star star star star

tom

great service - saves money and the environment

6 years ago

Reply from Sunrun

That's what we love to hear! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 12th, 2018

check_circle

Verified Customer

star star star star star

Taylor Canderly

Good service timely answers professional people

6 years ago

Reply from Sunrun

Happy to hear Taylor, so thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 12th, 2018

check_circle

Verified Customer

star star star star star

Anonymous

No worry installation, no worry operation

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience!

Apr. 11th, 2018

check_circle

Verified Customer

star star star star_border star_border

Jeffrey Ishmael

The install was good, but follow up was poor- we wanted to add more panels and they were unhelpful.

6 years ago

Reply from Sunrun

Wonderful! Thanks for your advocacy, Jeffrey! From start to finish, providing the best customer experience is our aim. Thank you for the feedback, there are always areas of opportunity! Thank you for helping us create a planet run by the sun.

Apr. 11th, 2018

check_circle

Verified Customer

star star star star star_border

Anonymous

Outstanding customer serivce and active communcations to clinets

6 years ago

Reply from Sunrun

That's what we love to hear, Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 11th, 2018

check_circle

Verified Customer

star star star star star

Brandon Poni

They're always in constant communication with customers

6 years ago

Reply from Sunrun

Thank you for the great review, that's what we love to hear! Reading your review made our day. Thank you for creating a planet run by the sun!

Apr. 11th, 2018

check_circle

Verified Customer

star star star star star

none

Excellent service and no problems since the installation.

6 years ago

Reply from Sunrun

Thank you again for sharing this special moment with us, going solar is such an amazing experience and we were glad to be a part of it! Power forward.

Apr. 11th, 2018

check_circle

Verified Customer

star star star star star

George Maha

Very satisfied, big saving will recommendation to friend.

6 years ago

Reply from Sunrun

Thanks for the great review, George!We are thrilled you’re so satisfied with your savings! Thank you for taking the time and sharing your experience!

Apr. 11th, 2018

check_circle

Verified Customer

star star star star star

Case

Customer service and professionalism is tops

6 years ago

Reply from Sunrun

Thank you for your amazing review. We appreciate you taking the time to share the experience you’ve had with Sunrun!

Apr. 11th, 2018

check_circle

Verified Customer

star star star star star

milo gardner

good company excellent installation crew

6 years ago

check_circle

Verified Customer

star star star star star

Kelly Hargrave

We are saving money, and making money from referrals .

6 years ago

Reply from Sunrun

Thank you Kelly, we are truly grateful to have customers such as yourself that love to express their great experience with Sunrun, Power forward!

Apr. 10th, 2018

star star star star star

nick georgopoulos Lansing, IL

It's a great system. We have no issues at all. The system was installed two years ago.

10 months ago

Reply from Sunrun

Nick, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 22nd, 2023

star star star star star

Heidi Chino Valley, AZ

I like knowing I'm using the sun's energy. The company has always been courteous and helpful.

11 months ago

Reply from Sunrun

This is awesome, Heidi! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 28th, 2023

star star star star star

Alma Rosa Villagarcia Hollister, CA

The team helped me to all process Happy now me and family that we can saved money

11 months ago Edited September 7, 2023

Reply from Sunrun

Your review brightened our day, Alma! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 16th, 2023

star star_border star_border star_border star_border

Marian S Prescott, AZ

Run Run! We live in the desert and when it's 120 degrees outside in the HOT summer, we are supposed to turn off our AC because it's the ONLY plan APS has with solar. If we did that, we'd die! Then on top of having a HIGH electric bill, we have a Sunrun bill for 20 years. Really!!

1 year ago

Reply from Sunrun

We're so sorry to hear this, Marian. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!

Jul. 11th, 2023

star star_border star_border star_border star_border

Lauren Giangrasso Fort Mill, SC

If I could give zero stars I would . WORST customer service hands down. They never transferred a set of panels to the new home owner - we’ve been paying and it need to stop like yesterday. NO one calls you back. NO one answers their phone extension. NO one even emails you back. Awful - run from Sun Run.

1 year ago

Reply from Sunrun

Oh no, Lauren! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Jun. 14th, 2023

star star_border star_border star_border star_border

James McCormick

I found an Sunrun to be a very large corporate company with very little customer service, and no way to get any problems solved. I do not recommend !!!much higher prices than competing companies and far lower quality of services

1 year ago

Reply from Sunrun

Hello, James! We are so sorry to hear that you are having some problems with your system, and we would love the opportunity to speak with you further about your concerns. We will be sending you a private message requesting additional account information so we can personally connect you with an Expert that can help resolve your concerns. Thanks!

May. 30th, 2023

star star_border star_border star_border star_border

Sandy Woodland, CA

Purchased a new house w Solar already installed 10 months later just now fixed. In the meen time large pge monthly costs and huge true up bill. I’ve never had Solar before. Check ur units they do not reach out if problems with system

1 year ago

Reply from Sunrun

We are so sorry to hear this, Sandy! My name is Aulana, and I am part of Sunrun's Social Media Team. We would love to review your system's performance and any other concerns you may have, so that we can help you enjoy the benefits of having solar. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can assist you. Thank you!

Apr. 10th, 2023

star star_border star_border star_border star_border

Paula Littlefield

My system has been down for 8 months and it's only 4 years old. It hasn't been the first time it's been down either. We purchased our system. The service from the company isn't worth the 1 star. They have no clue what good service is. I plan on filing a complaint with the Attorney General.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Paula. We are so sorry to hear that your system has been down for eight months, and we would be more than happy to look into this further to see how we can help. We will be sending you a private message requesting additional account information so we can personally assign an Expert to your case. Thanks!

Mar. 28th, 2023

star star_border star_border star_border star_border

Danquad Rancho Cucamonga, CA

RUN!!! RUN FAR AWAY FROM SUNRUN. We pay twice as much if not more with solar. Ever since the system went down, they took 4 months to fix it. Since the update, our solar bill skyrocketed. DO NOT GO WITH SUNRUN. YOU HAVE BEEN WARNED.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Danquad! We are so sorry to hear that your bill has significantly gone up since your system was fixed, and our team would be happy to look into this further to see what caused this increase. We will be sending you a private message requesting additional account information so we can assign an Expert to your case that can help. Thanks!

Feb. 22nd, 2023