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Sunrun

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8.7

Overall Score

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Anonymous San Gabriel, CA

The salesman (David) was great. Thanks for the experience.

4 years ago

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Peter J Cirincione IV San Francisco, CA

Not warm and fuzzy. Confused about how the installation is done. Not sure of the Cost?

4 years ago

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Reply from Sunrun

Hello Peter, we want to make you feel warm by being a part of the Sunrun family! We are sorry this was not the case, please feel free to provide your contact information and we will reach out to you. Let us assist you in clearing up any confusion you have!

Apr. 5th, 2019

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MiMi DeMirjian Oceanside, CA

rep was unprofessional and rude; he rescheduled 1st appointment and when I later asked to reschedule he got angry and accusatory.

5 years ago

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Reply from Sunrun

Time is of the essence, we apologize that we had to reschedule Mimi. This is not the Sunrun norm, we have sent feedback to the representative in charge of your opportunity. If you would like us to review the information feel free to send us your contact information in a private response.

Feb. 20th, 2019

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Jsgroth Lake Havasu City, AZ

Got one phone call and I was told that I would receive a quote for my project but did not receive it??? There was no follow up from rep.

5 years ago

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Reply from Sunrun

Thank you for your feedback. We are sorry to hear that this was your experience with Sunrun. This is not the typical Sunrun experience, our drive is to make solar hassle-free by being attentive when explaining the product to our potential customers. This feedback will be shared with our sales leadership team. Thank you for your feedback. Please private message me your contact information.

Jul. 26th, 2018

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Anonymous unpermittable

On time, cogent discussion, upfront, no bull.

5 years ago

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Reply from Sunrun

This is a wonderful story! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

Jun. 21st, 2018

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Becky

Professional people and their customer focus

5 years ago

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Reply from Sunrun

Hello, Becky, we are glad that our sales representative was able to answer all your questions and educate you about solar and how it works. We are happy to know that you are excited about going solar and we look forward to having you apart of the Sunrun Family! Power Forward!

Jun. 13th, 2018

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Rick

Ronald from SunRun was prompt & his presentation was great!

5 years ago

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Reply from Sunrun

Thank you for your feedback, Rick. Our aim is to provide a customer experience that meets your expectations! We would be happy to further investigate this matter. Please private message us your contact information.

Jun. 13th, 2018

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Anonymous

They communicate very well and have people skills.

5 years ago

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Reply from Sunrun

This is wonderful to hear! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

Jun. 13th, 2018

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Dave S.

Very prompt. Willing to take any questions anytime.

5 years ago

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Reply from Sunrun

Hello Dave. Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! Thank you for your feedback.

Jun. 13th, 2018

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Nancy Dagle Henderson, NV

So far all they done was measure the roof it's been two weeks and still haven't heard back

5 years ago

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Reply from Sunrun

Hello Nancy, thank you for reaching out to us. We are so sorry to hear you haven't been contacted yet. We will go ahead and contact your Project Coordinator. You should be updated soon. Thank you for making the transition to solar and helping us create a planet run by the sun!

May. 22nd, 2018

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robbert Orlando, FL

pretty prompt service and the system is super reliable

5 years ago

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Reply from Sunrun

Thanks for sharing your wonderful story Robbert! It is a great system, we pride ourselves on the service we provide. We are very happy to hear you are a satisfied customer! Power Forward!

May. 17th, 2018

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Jerry Carlsbad, CA

Quality products and knowledgeable people.

5 years ago

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Reply from Sunrun

Thank you, Jerry, for taking the time to leave a review! We appreciate your feedback and are pleasantly pleased to hear you are happy with the product and the customer service.

May. 4th, 2018

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John Tracy, CA

Very professional and upfront with all the details.

5 years ago

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Reply from Sunrun

Thanks for making our John! Setting the standard in outstanding service is something we (seriously) obsess over. We also strive to make joining our effort in creating a planet run by the sun very clean and simple. Welcome to the Sunrun family, A M.! Power Forward!

May. 4th, 2018

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none

it was much much better than other companies we talked top

5 years ago

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Reply from Sunrun

Thanks for sharing your wonderful story! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward! #savewiththesun

Apr. 25th, 2018

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David Vail, AZ

No problems and seem to know what there doing.

5 years ago

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Reply from Sunrun

Thank you David. We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

Apr. 17th, 2018

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Swapneel Kulkarni

the sales rep , michael brown was great.

5 years ago

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Robert Harlan Clovis, CA

Very poor follow up on system problems with production. I have to tell them when the system is not working. Poor local service and repair people

5 years ago

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Reply from Sunrun

Thank you for your communication Robert Harlan. We strive to deliver an individualized customer experience that exceeds your expectations! Sunrun proactively monitors your system. I see we hand an appointment setup for March the 20th, our tech showed up to the home and no one was available, our tech tried to reach you but was not successful. Please reach out to customer care, and we can get your appointment rescheduled.

Apr. 5th, 2018

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John Sun City, CA

Useful product, comparable to other companies.

5 years ago

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Reply from Sunrun

Thanks! That's what we love to hear, John! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward!

Mar. 6th, 2018

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Valton Berisha Rancho Cucamonga, CA

Very unprofessional, made appointments and disnt show up. They showed up a day latter without calling, wile i was away. And so on ...

6 years ago

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Reply from Sunrun

Thank you for your contact, Valton B. Providing an outstanding customer experience is our goal! That's why valuing your time by meeting expectations is so important. To understand your experience wasn't up to this standard is frustrating! We also want to take this chance to see how to make things right for you!Please private message us your contact information, so we can chat right away and help.

Feb. 27th, 2018

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steve Hilo, HI

I am happy to report that sun run is taking care of my concern .

6 years ago

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Reply from Sunrun

Thanks for bringing this to our attention! We hate to hear you experienced such poor customer service and we would like to use this as a training opportunity. Please feel free to private message me your detailed information. We can look into this further for you.

Jan. 27th, 2018

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john a williams Lincoln, CA

they are very responsive professional and cordial.

6 years ago

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David Bedford 94550

Very professional sales, survey and installation.

6 years ago

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anon 91104

They were useless to me, telling me I had too much shade for solar panels. I am having panels installed by another company next week.

6 years ago

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North San Jose 95132

The agent is very knowledgable. Honest, Sincere.

6 years ago

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Al P 1741

Fantastic service, installation and follow up. Very professional.

6 years ago

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Lugerd 85335

good experience sevice provided by sales person was great

6 years ago

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Jeff Houde

From the time the sales guy knocked on my door and the 46 panel, two inverter system was installed and approved, the experience was nothing short of excellent. The system has performed as advertised other than one small glitch that was immediately addressed and resolved. Information was readily available and any questions/concerns were responded to quickly and professionally. About the only issue was PG&E dragging their feet through the approval process. I would heartily recommend the Sunrun team to anyone seeking a solar solution. Thank you to Josh and Troy and Jake. You guys were great!!

6 years ago

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Thamara Alanis

Excellent service and very friendly and helpful team

6 years ago

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Sumar Prasad Sacramento, CA

Very efficient and wonderful service by Sunrun Team

7 years ago

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Weyand Irvine, CA

I am Paying 25 cents per kilowatt on their leasing program which is much higher than other companies.

7 years ago

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Ashley auger Hartford, CT

Sunrun is awesome and has helped save me money!

7 years ago

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Monte Vacarelli Albany, NY

Awesome

8 years ago

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Shahid Saleemi Antelope, CA

Good experience with this company.

8 years ago

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Jed Draper, UT

Excellent.

8 years ago

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stan letus New Paltz, NY

Installation was some what bad, but since turn on its been GREAT

9 years ago

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Mimi Gulacsi Hyannis, MA

Up and running for 15 months and very happy with the savings for us

9 years ago

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wont save you money La Grange, CA

system saves no money even though they claim otherwise.

3 years ago

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Reply from Sunrun

Thank you for your communication. We certainly understand your concerns over these high utility bills you've bee receiving. We'd love the opportunity to look into these savings concerns. Please reach out to Customer Care we'd love to take this opportunity to turn your experience around.

Jul. 6th, 2020

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No Stockton, CA

No customer support and can't deliver what was purchased

4 years ago

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Disorganized, confused, too many people in supply chain

Long delayed installation after 10 months

4 years ago

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Reply from Sunrun

We are sorry to hear that communication may have been confusing. Please private message us your questions we will be happy to answer and address any concerns.

May. 4th, 2019

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Anonymous Chula Vista, CA

Sent two emails the past 2 weeks and no replies.

5 years ago

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Reply from Sunrun

Thanks for your feedback. We really hate to hear this. We always pride ourselves on contacting and helping our customers. Please private message us your contact information, and we will have a Specialist reach out to you.

Sep. 11th, 2018

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R.Anderson Kailua-Kona, HI

poor performance/paying more electric than before-alot more

5 years ago

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Reply from Sunrun

Hello, thank you for your feedback. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Sep. 6th, 2018

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Joyce Haas

They are very unresponsive to their customers problems.

5 years ago

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Reply from Sunrun

Joyce H we’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every customer is taken care of, we appreciate the feedback.

Apr. 11th, 2018

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Diane Hardie Rancho Mirage, CA

This co.is terrible, poor installation, broke tiles on our new roof, system does not work half the time

1 year ago

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Reply from Sunrun

We are so sorry to hear this, Diane! My name is Aulana, and I am part of Sunrun's Social Media Team. We would love to review your system's performance and any other specific concerns you have, so that we can help get this resolved for you. In order to best assist you, please send your address and an overview of your concerns to [email protected], so that we can personally connect you with an Escalations Expert that can help you. Thank you and apologies!

Feb. 14th, 2023

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Douglas Jones Las Vegas, NV

Very bad experience tried to have me replace my roof they must have a roofing company partnership beware of this scam.

2 years ago

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Reply from Sunrun

Oh no, Douglas! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send us a private message with your service address so that we can help resolve your concerns. Thanks!

Oct. 15th, 2021

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Carolyn Witcover Apex, NC

It took ten months to get operational and the system is woefully inadequate. I won't recognize any savings. A big lie.

2 years ago

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Reply from Sunrun

We appreciate the feedback. We're sorry to hear this. While savings will vary widely based on your usage, location, etc. we definitely want to make sure you're getting the most out of your solar system. Please feel free to call us at 855-478-6786, or email us at [email protected].

Jun. 24th, 2021

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Randall viola Vail, CO

0 stars. They confirmed the appointment 2x. They did not show up. I wasted a morning waiting for them

4 years ago

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Anonymous

Unprepared for initial presentation, after being somewhat difficult to contact, not very impressive

4 years ago

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Matt Johnson

Over billed me by $500. Their comp. device was faulty. Billing treated me terrible. Terrible service.

5 years ago

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Reply from Sunrun

Hello Matt J. This is not the Sunrun norm and we are not happy to hear about your experience. We want to make sure we are correcting the issue. If you would like to address this in detail feel free to private message me your contact information.

Feb. 20th, 2019

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William Nowicki Kea‘au, HI

Waste of money. Savings for 1 year is 12$ ??? All promises, no results. They will do NOTHING for you.

5 years ago

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Reply from Sunrun

Hello William N. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

Oct. 12th, 2018

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Beth Brutvan Lincoln, CA

The sales rep was extremely knowledgeable

5 years ago

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Reply from Sunrun

Hi Beth! We are delighted to know you had a wonderful customer experience and you are satisfied with your solar system. Welcome to the Sunrun family. Thank you for helping us create a planet run by the sun!

Jun. 27th, 2018