Name: Sunrun
Rating: 4.5

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Verified Customer

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David Yucaipa, CA

Love the panels and installation but once installed I never got a call back to help set up the app. Was told you can monitor each panel and it performance which was a lie.

4 years ago

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Verified Customer

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Alice or Raymond Poage Fresno, CA

Not one representative informed us of the yearly raise in our contract with you and I am very upset about it especially since my husband passed and I am faced with a yearly increase and my income will not.

4 years ago

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Verified Customer

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Margaret M. Henderson, NV

They didn't reply to my inquiry as to why we didn't get referral money from the customer we sent to them. They were also going to pigeon block our panels, but never got back to us on that either.

4 years ago

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Verified Customer

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Ann Marie

Fulfillment of their promise to price. We were quoted one price, and subsequently the sales rep left, however Sun Run made good on his commitments.

5 years ago

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Derek Denver, CO

Overall a good experience. Very responsive when there was an issue, but took them a while to notice the issue. Also, I don't think they sized my system properly.

5 years ago

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Verified Customer

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Yolanda Dunnigan, CA

Very neat. They put on booties when climbing in the attic. The first year the true up was very low like they said but every year its gone up almost double.

5 years ago

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Verified Customer

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Don Sun City West, AZ

Every Time I've had a question I've emailed and got an answer within a day. I haven't had any problems, what more can you ask!

5 years ago

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Verified Customer

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Judith

I have been trying to work with my representative for the last couple weeks and have been unable to connect with him. I think it's a great company but the after care has been less than.

5 years ago

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Verified Customer

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Nadine Silver Spring, MD

Always kept us informed and did what they said they would do. They put the panels up in day. The equipment is very good.

5 years ago

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Verified Customer

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Juan Fontana, CA

Installation was quick. They were there for a day and they cleaned up everything. They did clean work and there wasn't a mess.

5 years ago

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Verified Customer

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Juan

Customer service was on top of everything. We are extremely happy with out system and we are actually recommending friend to use the system.

5 years ago

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Verified Customer

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Chris Las Vegas, NV

They met my expectation and for the last 5 months by elect bill has been $14. through June 2019. We'll see what my July bill will be

5 years ago

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LA Lobo Torrance, CA

Installation, service and product quality are all outstanding. Orientation of the customer realtive to system monitoring was weak and can be improved.

5 years ago

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Verified Customer

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Karen Riverside, CA

The sales team listened to me. Unfortunetly, the inverter went out after two weeks so i miss out all the sun in the winter.

5 years ago

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Edwin Buckeye, AZ

I did not see any benefits to adding solar for the first year. I was still paying two full utility bills. Then at the end of the first year I suddenly started seeing credits against my normal electric bill from solar.

5 years ago

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Verified Customer

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Joseph Cendagorta Staten Island, NY

I am very satisfied with my service so far. The overall experience that i had from start to finish of install was terrific.

5 years ago

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Verified Customer

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Bwardjr

My inverter needed replacing after only 5 years. It took them two months to replace it, meanwhile my electric bill was astronomical. I was also told I had a buyout option. They gave me a price which was almost higher than if I had purchased them originally.

5 years ago

Reply from Sunrun

We are so sorry to hear you are experiencing service issues. Please send us a private message and we will address your concerns in detail. This is not the Sunrun norm and we want to make this right!

May. 4th, 2019

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Verified Customer

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Cynthya Gaffney, SC

Installation went well and customer support has been pretty much what I need them to be. The equipment does not do well on cloudy days but other than that no issues.

5 years ago

Reply from Sunrun

Hello, Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

May. 4th, 2019

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Walter Staten Island, NY

I trust them because they were advertised by Costco. It is as good of quality as you get. They were done installing it one day and it was handled great.

5 years ago

Reply from Sunrun

Hello Walter, gaining your trust is important. Thanks to partnering with Costco we were able to have you go solar with a trustworthy company. We are a great partnership, let's help create a planet run by the sun.

May. 4th, 2019

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Verified Customer

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Cassiem Newhall, CA

Their installation was poor and caused problems with our roof. They installed the bolts through the slope of the roof instead of the risers which weakened our roof. Because we live in California and we don't have a lot of rain they refused to remove the solar panels so we had to remove the solar panels to get the roof repaired.

5 years ago

Reply from Sunrun

Hello Cassiem we are so sorry to hear that the install was not what was expected. We want to take this opportunity to review the outcome and solutions. This is not the Sunrun norm. Please feel free to private message us your contact information.

Apr. 23rd, 2019

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Verified Customer

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Conejo Olivehurst, CA

I would get a call saying solar panels were not working as well they are supposed to, someone would come out to check them but nothing was ever done to correct the problem

5 years ago

Reply from Sunrun

Hello Conejo, thank you for sharing your feedback. We proactively monitor the system and advise you we will be coming out to service it. We apologize you did not receive any update. Please feel free to private message us your contact information and I can have a Specialist reach out to you.

Apr. 18th, 2019

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Verified Customer

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Fallon Vaughan and Rickey Sanchez Lincoln, CA

It was presented to me well, the financial part is so streamlined and the installation team were professional. My questions answered on every level.

5 years ago

Reply from Sunrun

We appreciate the shout-out for your sales rep and our team! We love hearing from our customers. We are so happy to have you as part of the Sunrun family.

Apr. 17th, 2019

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Verified Customer

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Paula Munoz

I'm paying SunRun $45 and Xcel $45 - up. I didn't see any savings over the winter, actually paying more with the combination of paying both, SunRun & Xcel. Also, I filled out a review a couple of months ago, soon after Victoria Espino-Customer care rep 3 reached out to me and asked me to explain. I did explain in depth and have yet to get a response to my concerns.

5 years ago

Reply from Sunrun

Hello Paula M. We are so sorry to hear about your experience with Customer Care. We want to make sure we are addressing our customer's issues by being responsive.
The Sunrun invoice will have the total amount produced. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.

Mar. 27th, 2019

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Noel Kalāheo, HI

The installation was okay. It took a while but this is the first time I've done it so I guess I'm satisfied. It's been working since 2013 and it's been pretty good.

5 years ago

Reply from Sunrun

We love hearing from our long term customers like you Noel. We are so pleased that after 6 plus year you are still happy with your system. Let's continue to power forward and create a better environment, and save you money!

Apr. 15th, 2019

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John Tucson, AZ

I stil have some issues I want to talk with the customer service about. I'm getting electric bills sent again and I thought they were going to monitor it.

5 years ago

Reply from Sunrun

Hello John, Once you go solar, your utility company will begin billing you as a "net energy metering" (NEM) customer. This means instead of billing you for all of your electricity usage, your utility will bill you for the difference between system production and how much total electricity your home needed for the month. For example, if the system generates 400 kWh of solar electricity and you used 600 kWh of electricity in your home, your utility company will only bill you for 200 kWh of electricity.

Apr. 15th, 2019

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Verified Customer

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Teri Swann

They were so professional from begining to end of installation. The whole process was very easy. Love having a guaranteed monthly rate.

5 years ago

Reply from Sunrun

Hello Teri Swann. Reading this marvelous review has made our day! Thank you for helping us create a planet run by the sun, you are helping us create a better environment. Love seeing the process was seamless, and flawless is amazing to hear!

Apr. 15th, 2019

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Verified Customer

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Thomas Laguna Niguel, CA

I went with them because they are through Costco. Everything was great, I am highly satisfied. the equipment is working great.

5 years ago

Reply from Sunrun

Hello Thomas. We love to hear that you went through our partner Costco and that your experience was tremendous!

Apr. 15th, 2019

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Julius Lady Lake, FL

At the moment they have a promotion going on with Xfinity, and I have Xfinity and have been trying to collect on that promotion and it has been months now and I still don't have my cards from them. The equipment is top notch as far as I can tell but I am waiting for my promotional card.

5 years ago

Reply from Sunrun

Hello Julius, we understand that you have not had the best experience. We want to turn this around, we want to work with you in resolving this. Please feel free to private message your contact information, thank you for your communication.

Mar. 21st, 2019

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Verified Customer

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Robert Marana, AZ

They got right to work and got it done pretty quickly and stress free. I have called a couple of times with issues and they have resolved it.

5 years ago

Reply from Sunrun

Time is of the essences Robert, which is why we want you to be up and running quick! We need to fight climate change and create a better environment. Thank you for creating a planet run by the sun!

Apr. 11th, 2019

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Verified Customer

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Michele Phoenix, AZ

It was great customer service. We've been very satisfied with the follow up and we're kept in the loop at all times. They were efficient.

5 years ago

Reply from Sunrun

Thank you for taking the time to leave this wonderful review, Michele, power forward!

Mar. 19th, 2019

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Rhonda Schauberger

We have not received the amount of savings that was presented to us at the initial consultation appointment. In addition, we have had trouble receiving the $300 referral fees that we were promised.

5 years ago

Reply from Sunrun

Rhonda, we would be more than happy to assist you with your referral issues. Please private message us your contact information. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Feb. 21st, 2019

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Lauren North Las Vegas, NV

Installation was good but they did not put enough panels, I think there should be more up there. I never got a rebate so I would not recommend SunRun because my neighbor did get one.

5 years ago

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Don Monterey, CA

I was a little disappointed in the first installation. It went almost too fast, they should have taken a little more time. Other than that it has been pretty good.

5 years ago

Reply from Sunrun

Time is of the essence Don, but also attention to detail. We appreciate the feedback you've provided. We love to hear that you were satisfied overall and the experience was great! Let's create a better environment.

Feb. 20th, 2019

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Gloria Mayer, AZ

Great service. They follow through with what they said they'd do. It works great in the summertime when the days are longer and more sunshine.

5 years ago

Reply from Sunrun

Hello Gloria, thank you for your wonderful review. We love to hear that you had a great experience and love the system! The summer is where you will see the most production, it's great to create a planet run by the sun.

Feb. 20th, 2019

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Bonita Hesperia, CA

They were just one of the companies that responded to me and after talking to them, they had the best deal for me. It was a no brainer. They maintain everything.

5 years ago

Reply from Sunrun

Hello Bonita, We're pleased to hear your sales experience was a positive one. We have a variety of plans that meet our customer needs and we're happy to hear this was your case. Sunrun will strive to make the process to go solar seamless!

Jan. 30th, 2019

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Ken A Vail, AZ

Everything from signing documents to actually starting up my system went pretty smooth other than waiting on power company and county approvals.

5 years ago

Reply from Sunrun

Thank you for your feedback, Ken A. We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.

Sep. 17th, 2018

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BethCM

Saving me money. Sales guy was great. Issues with billing not answering calls or returning messages for bills I did not owe but otherwise good customer service.

6 years ago

Reply from Sunrun

Thank you, Beth, for sharing your wonderful experience. We want to make sure we are communicating with you. Please private message me any questions you may have.

Sep. 7th, 2018

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Norman Battarbee

Good company personnel, excellent service, except the installation crew came to work but didn't have the right amount of equipment for the job that day.

6 years ago

Reply from Sunrun

That's what we love to hear, Norman B! Providing the best customer experience is key because our mission is to create a planet run by the sun.

May. 14th, 2018

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Matthew goelze Escondido, CA

Sales and install process great. After the fact they drop you and can't even send someone out to show you their website or system codes/meanings so you understand how to ensure your system is producing at its max

6 years ago

Reply from Sunrun

Hello Matthew. We are sorry to hear about your experience after the install. This is not the Sunrun norm. We want customers to feel that we are supporting them and guiding them. Looking at your system it's doing great. Please sign in to to review the production. Feel free to reach out to if you have any more questions. Power Forward.

Sep. 6th, 2018

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Bobby Singh Rocklin, CA

Disappointing customer support; very shabbily run. No responses to any ticket or emails submitted online. Phone calls have wait times of minimum 30 minutes. Often do not respond back on follow ups. Proactive monitoring of the unit is a failure, they never find out or act proactively on any issue with the system via monitoring they promise to have in place by Sales team.

6 years ago

Reply from Sunrun

Thanks for bringing this to our attention, Bobby S. We hate to hear your service was not what you expected. We would like to take this opportunity to help clarify any questions you have. Please feel free to private message me your contact information.

Sep. 4th, 2018

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Fred Zanger Santa Margarita, CA

They were willing to negotiate what I wanted to achieve and move location of collectors, the install was quick and crew was great

6 years ago

Reply from Sunrun

This is great! We pride ourselves in making solar a hassle-free transition for customers. Glad to hear about your amazing experience. Let's create a planet run by the sun.

Sep. 7th, 2018

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Jonathan Fresno, CA

Customer service agent was rude and obnoxious. Harnessing debt collection calls when my account wasn't past due. The auto payment penalty charge is unfair and discriminating Exploitation of customers!

6 years ago

Reply from Sunrun

Thank you for reaching out, Jonathan. We are sorry to hear that this was your experience with Sunrun. This is not the Sunrun norm. Our aim is to provide a customer experience that meets your expectations! We would be happy to further investigate this matter. Please private message me your contact information.

May. 25th, 2018

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RJ

From start to finish the customer service has been excellent. Their sales Rep, Ryan Y, was involved and in touch through all phases.

6 years ago

Reply from Sunrun

Thank you, RJ for sharing your experience and taking the time to rate us! We are happy to hear that you have experienced great customer service from beginning to end, that's what we strive for. Communication is key when customers are making the move to solar and we are happy to hear you had great overall experience!

May. 15th, 2018

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Jeffrey Austin

The salesmen and the installer were excellent. However the project manager was very unreliable throughout the project in terms of promising to return phone calls

6 years ago

Reply from Sunrun

Thank you for your feedback Jeffrey A. We will be providing the communication feedback to our Project coordination leadership team. We are happy to hear everything else went smoothly, That's what we love to hear! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 14th, 2018

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Verified Customer

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Bruce Sentas Hanson, MA

The warranty and guarantee are very fine. The agent I spoke with was fine and got back to us with any questions he couldn't answer at the time.

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience Bruce S. This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company!

May. 14th, 2018

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Dale and Joyce Wickard

We have tried for over 3 months with no assist to work with our electric co to get the proper meter. NO HELP...paying sunrun and have lost all our solar power because they did not handle the coordination of getting the proper meter from our electric company(met-ed). I have no recourse but to contact the PA attorney general for assistance. They wont help!! They apparently don't know how a simple installation goes. It's a shame! My disability is exasperated by stress. I would NEVER recommend sunrun!!!

6 years ago

Reply from Sunrun

This is not the Sunrun norm, and we would love an opportunity to review what went wrong here. Please private message us your contact information and we can have a Specialist follow up with you.

May. 11th, 2018

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Gail H. Johnson

SunRun takes care of customers in the old fashion way by being available and ready to take care of situations in a timely manner.

6 years ago

Reply from Sunrun

Thanks for sharing, Gail H.! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 4th, 2018

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Marlene

It took over 7 months for this whole process to work. Can understand the first couple of months, but panels were on the roof Nov. 6, 2017 and ecetrical box was upgraded 12/20/17 and I never got up and running until 4/6/18, consequently and additional an additonal $627.37 was charged tome form APS druing this time

6 years ago

Reply from Sunrun

Hello Marlene, thank you for your feedback. We are constantly working to cut down our installation process time. We can understand this can cause frustration and we apologize for any inconvenience, thank for sharing your feedback. So thrilled you're now a new member of our Sunrun family!

Apr. 17th, 2018

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Bucky & Connie Caldwell

Great results and friendly customer care! They took the necessary time to sit down and explain everything to us step by step.

6 years ago

Reply from Sunrun

Thankful for the wonderful words! Setting the standard in outstanding service is something we (seriously) obsess over!

Apr. 12th, 2018

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Tom

So far my bill has gone down approx. $20 per month. Service (explanation, installation, billing, etc.) thru SunRun was efficient and painless.

6 years ago

Reply from Sunrun

Thank you for taking the time to share! Our aim is to provide the best customer experience. That means, being your guide to everything solar when you first meet with us.

Apr. 12th, 2018