There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.

After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.

Sunrun, which is the nation’s largest residential solar, storage, and energy service company, has installed over 1,600 megawatts of solar power and helped hundreds of thousands of consumers in 19 states, Washington D.C., and Puerto Rico to gain energy independence.

Sunrun is the pioneer of the solar-as-a-service model and continues to drive innovation of solar generation, storage, and energy services and technologies. The rooftop solar provider's mission is to create a planet run by the sun.

The Good

  • Payment Flexibility
  • Customized Solar Systems
  • Simple Solar Process
  • 25-Year Maintenance
  • Roof Warranties and Coverage for Solar Panels
  • Customer Care Team
  • Battery Storage Options
  • High Level of Transparency with Customers
  • Installation Experience
  • Extensive Availability
  • Helpful Website

Payment Flexibility

To fit customer needs, Sunrun offers several financing options, including solar leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans.

Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost.

The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.

Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.

Customized Solar Systems

Sunrun understands that every customer's home, lifestyle, and savings goal is unique.

As a result, the company customizes every system it installs to the customer's needs using its own proprietary Automated Site Modeling design technology. With just a few pieces of information and satellite imagery of the rooftop, Sunrun’s Automated Site Modeling software quickly designs a custom solar system to maximize energy production.

Simple Solar Process

Sunrun strives to make switching to clean energy as simple and hassle-free as possible for its customers. The rooftop solar provider saves time by taking care of everything from scheduling to permitting and allowing people to follow their installation progress through the mySunrun mobile app. The design and installation process is as follows:

  • Step 1: Sunrun's experienced technicians will visit, measure, and evaluate the home; ensure that a solar system is the right fit; and design a customized solar plan.
  • Step 2: Sunrun's design experts will review and make any adjustments to the custom evaluation.
  • Step 3: Sunrun submits the design plans to the local city government for permitting.
  • Step 4: After the permit is granted, Sunrun's installers will come out to the home, go over the custom design with the customer, receive approval, and get to work.
  • Step 5: Once the system has been installed, the city or county will perform the final inspection.
  • Step 6: Sunrun will submit documents to the utility company and "Permission to Operate" will be granted.

25-Year Maintenance

If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.

Roof Warranties and Coverage for Solar Panels

Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased and up to a 25-year warranty on systems that are leased. Each solar customer's Sunrun contract also includes a roof warranty, which protects the roof from leaks or holes.

In addition, Sunrun provides its solar customers with daily system monitoring for no additional fee. The company's monitoring team oversees all all Sunrun systems and keeps an eye on production levels. If something happens or if performance dips, Sunrun will contact you as soon as possible to get things fixed.

Customer Care Team

Sunrun provides a U.S.-based customer care team that is ready to answer questions and help resolve any issues that may arise.

Battery Storage Options

Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.

Brightbox also helps customers manage electricity costs by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.

High Level of Transparency with Customers

Sunrun provides an abundance of helpful information on its website and strives to be very transparent with its customers. The company's website includes detailed solar education and FAQ sections, a helpful Guarantee page, and an informative "Plans and Services" page that will help customers better understand Sunrun's products and how to start taking advantage of solar power.

Installation Experience

When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 1,600 megawatts of solar energy.

As a result, Sunrun has offset 3.7 million tons of carbon emissions and helped more than 240,000 customers to control their electricity bills.

Extensive Availability

Sunrun currenty offers solar energy services in the following states and territories:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Texas
  • Vermont
  • Washington, D.C.
  • Wisconsin
  • Puerto Rico

Helpful Website

Sunrun's website includes a variety of articles and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, local information, solar education, and more.

Considering doing business with Sunrun? Learn more.

The Bad

  • Outsourcing Installations for Remote Homes

Outsourced Installations for Remote Homes

A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.

While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.

The Bottom Line

Overall, Sunrun is highly recommended to homeowners who are looking to go solar. Sunrun's high quality solar energy systems, variety of financing options, lengthy maintenance coverage and warranties, and customer service and transparency are attractive features that make breaking away from your utility company and switching to solar simple and affordable.

Interested in going solar with Sunrun? Find out more. Want to learn more about Sunrun? Check out the Sunrun solar reviews from real customers below.

We'll Introduce You!

Call our recommended rep over at Sunrun below.

1-(866) 717-0232

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User Reviews

Star Rating

3.6
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1,528 Reviews

Review Breakdown

5 star
46%
4 star
17%
3 star
8%
2 star
6%
1 star
23%

Sentiment Criteria

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Christina B.

April 25th, 2018 Camarillo, CA DETAILS arrow_drop_down
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Never had a problem, good customer service when I called with a question.

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Reply from Sunrun

May 03, 2018

Thank you Christina B! This is such a wonderful review. We are so grateful for our customers, you are a huge part of creating a planet run by the sun. We always want to make sure our customer receive great service, Sunrun is customer obsessed. If you know anyone else who could benefit from going solar, be sure to take advantage of our referral program by visiting

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Mrs. Patterson

April 25th, 2018 Hemet, CA DETAILS arrow_drop_down
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they were friendly and through in their work,... always cleaned up each time .

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Reply from Sunrun

May 04, 2018

That's what we love to hear Mrs. Patterson! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

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Litch

April 25th, 2018 Yucaipa, CA DETAILS arrow_drop_down
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Service was fast. The company was able to install all equipment in one day. We experience a minor leak and when we notified the company they responded in a timely manner and repaired the water leak.

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Reply from Sunrun

May 04, 2018

We love to hear this, Litch! Thank you for taking the time to share! Our aim is to provide the best customer experience.

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Torise

April 25th, 2018 Helendale, CA DETAILS arrow_drop_down
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I've had no issues with the organization, they've been very proactive

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Reply from Sunrun

May 04, 2018

Thank you so much for sharing your experience Torise. This is such a wonderful review!

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Cherice L

April 25th, 2018 Beaumont, CA DETAILS arrow_drop_down
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Very fast service! They take care of everything.....

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Reply from Sunrun

May 04, 2018

Thankful for the wonderful words, Cherice! Setting the standard in outstanding service is something we (seriously) obsess over! So excited to welcome you to the Sunrun family! Power Forward! #savewiththesun Read less

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Samuel

April 25th, 2018 San Diego, CA DETAILS arrow_drop_down
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Service and reliability. All representatives in the process performed well.

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Reply from Sunrun

May 04, 2018

When you're happy, Samuel, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

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BNJ

April 25th, 2018 Lakeside, CA DETAILS arrow_drop_down
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everything SunRun does is top notch Starting from customer service to installation and even a transfer.

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Reply from Sunrun

May 04, 2018

Thanks for making our day BNJ! Providing a one-of-a-kind and hassle-free customer experience is what we strive for!

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Mo Men

April 25th, 2018 San Gabriel, CA DETAILS arrow_drop_down
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Because there customer service is very good and I have a credit with the Edison Company, just like Mo told us we would.

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Reply from Sunrun

May 04, 2018

This is wonderful to hear, Mo! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

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Stephanie E.

April 25th, 2018 Long Beach, CA DETAILS arrow_drop_down
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Excellent service. Very thorough and explained every step of the process. Fast installation and clean.

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Reply from Sunrun

May 04, 2018

That's what we love to hear, Stephanie! Providing the best customer experience is key when our mission is to create a planet run by the sun.

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Francisco Pineira

April 25th, 2018 Whittier, CA DETAILS arrow_drop_down
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Service was satisfactory customer care was good could be better set on my satisfied customer .

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Reply from Sunrun

May 04, 2018

Thanks for sharing your story, Francisco! We enjoyed reading your review. Please let us know how things are going, feel free to reach out to us!

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Jim M

April 25th, 2018 Las Vegas, NV DETAILS arrow_drop_down
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They have lived up to all of their promises. I really didn't expect them to.

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Reply from Sunrun

May 04, 2018

Hello Jim, thank you for sharing your story! Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

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Doug Chester

April 25th, 2018 Cornville, AZ DETAILS arrow_drop_down
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Everything works just as promised and I have had no electricity bill for 5 years.

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Reply from Sunrun

May 04, 2018

Thank you so much for sharing your experience, Doug. We sincerely appreciate your support, it means a lot as a growing company.

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Janet Kenney

April 25th, 2018 Sun City, AZ DETAILS arrow_drop_down
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My solar panels are working great! Very pleased!

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Reply from Sunrun

May 04, 2018

Grateful for your wonderful feedback, Janet! After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

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Carrie B

April 25th, 2018 Beverly Hills, CA DETAILS arrow_drop_down
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I was very impressed with the level and service I received from their installers. They arrived on time and were very professional. They answered all the questions I had and did a great job with the entire process. I will not hesitate to recommend them to my neighbors, family and friends!

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Reply from Sunrun

May 03, 2018

Hello Carrie! That's what we love to hear. We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

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Thomas Bergen

April 25th, 2018 Sun City, CA DETAILS arrow_drop_down
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My system was installed Oct 2016. It worked good till August 2017 when there was some type of failure. First learned of this when I received a $ 900.00 bill from Edison Dec 2017. I called and repair man was out in Jan., Feb., Mar., April, and it still is not working correctly. I have accumulated a new bill of $ 500.00 so far with Edison plus making payments to Sun run. Last repair man said they need to check something they have already checked.. So far eight months with a broke system. No one seems to know what they are doing and put repairs off after they try and blame something else. I see them once a month for my monthly attempt. Tom

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Reply from Sunrun

May 03, 2018

Hello Thomas! Offering an outstanding customer experience is what we strive for. Meeting expectations is so important and to understand your experience wasn't up to this standard is frustrating! We see a Sunrun Manager has reached out to you via email in order to work towards a resolution. We apologize for any frustration this service issue may have caused.

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Sabrina DeGrande

April 23rd, 2018 Yuma, AZ DETAILS arrow_drop_down
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I filled out all the forms and got approved to have solar on but they never contacted to put them up its been almost a year since I have been waiting.

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Reply from Sunrun

May 03, 2018

Hello Sabrina, thank you for taking the time to share your feedback. I have shared your experience with our Sales Leadership team. It's disheartening to understand your interaction with customer support fell short of expectations.

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J

April 23rd, 2018 Maricopa, AZ DETAILS arrow_drop_down
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Never head back from them when I placed request for info. No email no nothjng

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none

April 23rd, 2018 DETAILS arrow_drop_down
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it was much much better than other companies we talked top

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Reply from Sunrun

Apr 25, 2018

Thanks for sharing your wonderful story! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward! #savewiththesun

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JOHN FRUGONE

April 23rd, 2018 Phoenix, AZ

Excellent company and great technicians. Had the whole process was done in 3 months. Russell C. and Jon R. were in constant contact with me all along the way and kept me up to date which every step . Originally I was told it would be up and running hopefully by the middle of May but was completed by April 15th.

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Reply from Sunrun

Apr 25, 2018

That's what we love to hear, John! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

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Audrey Boudreaux

April 23rd, 2018 Kelseyville, CA DETAILS arrow_drop_down
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Rating should be “ minus” one...Had to laugh while reading all the 5 star reviews..Wait until you have a small leak in your roof, it’s not going to make you happy when you call “ customer Non-service” for help...We made so many calls, had soooo many roofers say, leakage was caused by Solar Panel installed wrong, Sunrun gave us the “run-a-round”..Find another Company for the job...

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Reply from Sunrun

May 03, 2018

Hello Audrey B. Providing an outstanding customer experience is our goal! That's why valuing your time by meeting expectations is so important. To understand your experience wasn't up to this standard is frustrating! We will have a specialist reach out to you!

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REBECCA BROPHY

April 20th, 2018 Rancho Cucamonga, CA DETAILS arrow_drop_down
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This company has the worst customer service skills zI have ever encountered. Poor service from top to bottom. When I originllay leased my solar system from them I was informed via verbal from sales rep that the cost to remove and replace panels (30) in case later on down the road I needed to re-roof was told that the cost for such a project would be $1000 - $ $1500 max, well I now need to re-roof and now the cost is $500.00 for remove and $100.00 per panel for re-install bringing total cost to $3500.00. Explained to them that I was quoted no more than $1500.00 and their response was did you get it in writing which I didn't my fault for being trusting. Anyways contacted original sales rep and he made everything right sticking to quoted price but has to be preformed by a third party. Do not trust this company, get everything in writing.

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Reply from Sunrun

Apr 20, 2018

Hello Rebecca, thank you for your feedback. Our aim is to provide a customer experience that meets your expectations! This begins with our unwavering dedication to delivering outstanding service. We are so sorry to hear there was a miscommunication with the cost of a removal and a reinstall. Your feedback will be shared will our leadership team. I have contacted Solarmax and we are working together to get you going for the removal and reinstall.

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Jon Stockford

April 19th, 2018 Oakdale, CT DETAILS arrow_drop_down
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Everything is great when the system works but when you have a problem they make all these promises to get someone out but they are extremely slow to respond. This is the 3rd time in 4 years my system has been down. Once for a month, once for 3 months and it has been 8 days this 3rd time and was told someone would contact me within 2 days. I called again yesterday and was told they would call me right back with a answer. Still have heard nothing. Service could not be worse.

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Reply from Sunrun

Apr 20, 2018

Hello Jon, thank you for your feedback! We are so sorry to hear you are having issues. We have assigned a specialist to reach out so we can get you taken care of!

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Evelina

April 18th, 2018 Staten Island, NY DETAILS arrow_drop_down
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Fantastic job by Javier, Holving, Mike, Russel and Tom from Sunrun! Thank You! Everything went super smooth and fast. It took one day to install everything. They were professional, nice and a pleasure to work with. Highly recommend them!

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Reply from Sunrun

Apr 18, 2018

That's what we love to hear, Evelina! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

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David

April 16th, 2018 Vail, AZ DETAILS arrow_drop_down
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No problems and seem to know what there doing.

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Reply from Sunrun

Apr 17, 2018

Thank you David. We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

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PC

April 16th, 2018 DETAILS arrow_drop_down
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Like the customer service and service they provide. We had it now for about 7 years and have been satisfied. Thank you

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Reply from Sunrun

Apr 17, 2018

That's what we love to hear, P.C! We aim to provide the best customer experience thank you for taking the time to share your story! We love that throughout the 7 years you are happy and satisfied.

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Anonymous

April 16th, 2018 DETAILS arrow_drop_down
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Sunrun is very professional. Everyone in the company that I dealt with understood everything involved with solar power. They were able to answer any question I had. I am very satisfied.

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Reply from Sunrun

Apr 17, 2018

Thanks for making our day! Setting the standard in outstanding service is something we (seriously) obsess over.

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Luke Caldwell

April 16th, 2018 DETAILS arrow_drop_down
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Professional attitude, courteous, kept me informed regarding progress, good to work with. Latest electric bill $10.02!!

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Reply from Sunrun

Apr 17, 2018

This is wonderful to hear, Luke! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

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Jean - Staten Island

April 16th, 2018 DETAILS arrow_drop_down
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Company is week organized , well managed with excellent customer communication

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Reply from Sunrun

Apr 17, 2018

That's what we love to hear, Jean! Providing the best customer experience is key!

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John

April 16th, 2018 DETAILS arrow_drop_down
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They are up front, excellent service, and are fighting for their customers.

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Reply from Sunrun

Apr 17, 2018

That's what we love to hear, John! We aim to provide the best customer experience and are constantly working hard for our customers!

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Marlene

April 16th, 2018 DETAILS arrow_drop_down
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It took over 7 months for this whole process to work. Can understand the first couple of months, but panels were on the roof Nov. 6, 2017 and ecetrical box was upgraded 12/20/17 and I never got up and running until 4/6/18, consequently and additional an additonal $627.37 was charged tome form APS druing this time

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Reply from Sunrun

Apr 17, 2018

Hello Marlene, thank you for your feedback. We are constantly working to cut down our installation process time. We can understand this can cause frustration and we apologize for any inconvenience, thank for sharing your feedback. So thrilled you're now a new member of our Sunrun family!

Verified Customer

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good company

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the panels produce what they promised and cut my electric bill

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Reply from Sunrun

Apr 17, 2018

Thank you so much for sharing your experience. This is such a wonderful review!

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Regina Ryskind

April 16th, 2018 DETAILS arrow_drop_down
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Customer service is excellent! Every department is the best at what they do.

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Reply from Sunrun

Apr 16, 2018

When you're happy, Regina, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

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Anonymous

April 16th, 2018 DETAILS arrow_drop_down
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Good plan and good savings. Four years and no problems.

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Reply from Sunrun

Apr 16, 2018

Thank you so much for sharing your experience. This is such a wonderful review. We are so grateful to our customers! If you know anyone else who could benefit from going solar, be sure to take advantage of our referral program by visiting

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r.m.

April 16th, 2018 DETAILS arrow_drop_down
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leasing solar gets this rating. I know that solar companies learned how to make money off consumers.

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Reply from Sunrun

Apr 16, 2018

Thank you so much for sharing your experience R.M. We also provide the options of pre-paying for the energy the system produces. If you are leasing you will also have the option to purchase the system after your 5th year anniversary. Setting the standard in outstanding service is something we (seriously) obsess over!

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Josie

April 16th, 2018 DETAILS arrow_drop_down
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They did a very good job,but it Was slow

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Reply from Sunrun

Apr 16, 2018

We love to hear this great feedback Josie! Thank you for taking the time to share!

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ChrisSolar

April 16th, 2018 DETAILS arrow_drop_down
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Everything they did was excellent, courteous and on time.

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Reply from Sunrun

Apr 16, 2018

Thanks for sharing your wonderful experience, Chris! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

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James Romero

April 16th, 2018 DETAILS arrow_drop_down
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Their service is great from sign-up through installation and servicing. Everyone i interacted with was helpful, knowledgeable, and made sure all of my questions were answered.

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Reply from Sunrun

Apr 16, 2018

Thanks for sharing, James R! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for.

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Listen carefully.

April 16th, 2018 DETAILS arrow_drop_down
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I feel some of the things said about saving alot of money on electric, just aren't true.

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Reply from Sunrun

Apr 16, 2018

Thank you for your communication. We strive to deliver an individualized customer experience that exceeds your expectations! Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening!

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Jerry H

April 16th, 2018 DETAILS arrow_drop_down
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Overall excellent quality in hardware, service and performance

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Reply from Sunrun

Apr 16, 2018

Thank you for your communication, Jerry H. We strive to deliver an individualized customer experience that exceeds your expectations!

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Coach K

April 16th, 2018 DETAILS arrow_drop_down
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Pricing. Professionalism. Innovation. Ease of use. Great communication. Backed by Costco

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Reply from Sunrun

Apr 16, 2018

Hello Coach K. Thank you for sharing your experience, quality and reliability are major values we uphold, so exceeding your expectations is possible. We are grateful for your review!

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CMN

April 16th, 2018 DETAILS arrow_drop_down
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Prompt, knowledgeable about products, fair price

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Reply from Sunrun

Apr 16, 2018

Thank! This is a great experience, and you made our day by sharing it! We appreciate you taking the time leave a review. Welcome to the Sunrun family, power forward.

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RAGHUVIR LAVARI

April 16th, 2018 DETAILS arrow_drop_down
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Good company that provide nice reliable service

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Reply from Sunrun

Apr 16, 2018

Grateful for your wonderful feedback Raghuvir L. Thank you so much for sharing your experience and being a Sunrun customer. Power forward!

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Ten-China hsiao

April 16th, 2018 DETAILS arrow_drop_down
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Good in general, few mistakes at beginning g

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Reply from Sunrun

Apr 16, 2018

That's what we love to hear! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

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steve b.

April 16th, 2018 DETAILS arrow_drop_down
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they explained everything from start to finish.

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Reply from Sunrun

Apr 16, 2018

Thank you Steve B. That's amazing to hear! Providing the best customer service is important when our mission is to create a planet run by the sun. Thank you for sharing your experience!

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Pat

April 16th, 2018 Apple Valley, CA DETAILS arrow_drop_down
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I bought this house 3 years ago that has Sunrun Solar on my house I was pleased with the amount of energy it was producing and my bill didn't understand it at all but I'm still pleased with it but recently I had a few storms up here it was really windy one day and rain and my roof got tore up really bad I needed to solar be taken off so I can repair my roof and I found out they were unable to help me but they want to charge me $500 for someone to come out here take them off and then $100 per panel to me that's not good customer service after your Leasing there's solar and I also found out from the roofer that my roof that I bought the house from is over 20 years old and he should have been put on there in the first place should have had a new roof put on it before the solar was put on but now I got to find some how to get the solar off without pain and arm and leg for a repair job it's going to cost less than what they want to charge me to take the solar off to me that's unfair that's not great customer service just want to tell everybody else out there watch out if you have any damage to your roof they're going to be charging you an arm and leg

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Reply from Sunrun

Apr 16, 2018

Pat, thank you for your feedback. We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. It is our priority to ensure every customer has a great experience, and it is disheartening this was not the case. We will share your feedback with our leadership team.

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Anonymous

April 9th, 2018 DETAILS arrow_drop_down
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been very responsive when I had a leak problem

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Reply from Sunrun

Apr 13, 2018

This is wonderful to hear, Anonymous! Providing the best customer experience is our aim, and getting you taken care of in any type of situation is our goal.

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Larry Miller

April 9th, 2018 DETAILS arrow_drop_down
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Everything was perfect. Elmer my salesman and Jill in customer service kept me informed throughout the entire process. Install is neet and clean, system works great, and I started saving money the first month. I have recommended the company to several friends and they have had the same great experience. I wish I could rank them higher than a 5.

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Reply from Sunrun

Apr 13, 2018

That's what we love to hear, Larry M! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

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Rtslas

April 9th, 2018 DETAILS arrow_drop_down
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Did what they said, and all work completed on time. Workman were polite an efficient.

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Reply from Sunrun

Apr 13, 2018

Thank you for taking the time to share your feedback! It's awesome to learn, you've enjoyed your experience with Sunrun and that the overall initial process was a success! Power forward.

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Sun Lover

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After one year the monthly bill from Sun Run was increased

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Reply from Sunrun

Apr 13, 2018

Thanks for the communication. As you stated, there was an increase, depending on what agreement you are on there can be a yearly escalator. This is brought up during the proposal and is on the first page of the agreement. Please reach out to us if you have any questions or would like a copy of the agreement.

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Mike Carnemolla

April 9th, 2018 DETAILS arrow_drop_down
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I feel i was mislead with pricing and the first 2 months ive had solar ive paid more money than i would without solar

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Reply from Sunrun

Apr 13, 2018

Thank you for your communication, Mike C. We strive to deliver an individualized customer experience that exceeds your expectations! That's exactly why, we invest in the best talent, and actually employ our project management staff directly. Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening!