There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.

After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.

Sunrun, which is the nation’s largest residential solar, storage, and energy service company, has installed over 1,600 megawatts of solar power and helped hundreds of thousands of consumers in 19 states, Washington D.C., and Puerto Rico to gain energy independence.

Sunrun is the pioneer of the solar-as-a-service model and continues to drive innovation of solar generation, storage, and energy services and technologies. The rooftop solar provider's mission is to create a planet run by the sun.

The Good

  • Payment Flexibility
  • Customized Solar Systems
  • Simple Solar Process
  • 25-Year Maintenance
  • Roof Warranties and Coverage for Solar Panels
  • Customer Care Team
  • Battery Storage Options
  • High Level of Transparency with Customers
  • Installation Experience
  • Extensive Availability
  • Helpful Website

Payment Flexibility

To fit customer needs, Sunrun offers several financing options, including solar leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans.

Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost.

The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.

Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.

Customized Solar Systems

Sunrun understands that every customer's home, lifestyle, and savings goal is unique.

As a result, the company customizes every system it installs to the customer's needs using its own proprietary Automated Site Modeling design technology. With just a few pieces of information and satellite imagery of the rooftop, Sunrun’s Automated Site Modeling software quickly designs a custom solar system to maximize energy production.

Simple Solar Process

Sunrun strives to make switching to clean energy as simple and hassle-free as possible for its customers. The rooftop solar provider saves time by taking care of everything from scheduling to permitting and allowing people to follow their installation progress through the mySunrun mobile app. The design and installation process is as follows:

  • Step 1: Sunrun's experienced technicians will visit, measure, and evaluate the home; ensure that a solar system is the right fit; and design a customized solar plan.
  • Step 2: Sunrun's design experts will review and make any adjustments to the custom evaluation.
  • Step 3: Sunrun submits the design plans to the local city government for permitting.
  • Step 4: After the permit is granted, Sunrun's installers will come out to the home, go over the custom design with the customer, receive approval, and get to work.
  • Step 5: Once the system has been installed, the city or county will perform the final inspection.
  • Step 6: Sunrun will submit documents to the utility company and "Permission to Operate" will be granted.

25-Year Maintenance

If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.

Roof Warranties and Coverage for Solar Panels

Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased and up to a 25-year warranty on systems that are leased. Each solar customer's Sunrun contract also includes a roof warranty, which protects the roof from leaks or holes.

In addition, Sunrun provides its solar customers with daily system monitoring for no additional fee. The company's monitoring team oversees all all Sunrun systems and keeps an eye on production levels. If something happens or if performance dips, Sunrun will contact you as soon as possible to get things fixed.

Customer Care Team

Sunrun provides a U.S.-based customer care team that is ready to answer questions and help resolve any issues that may arise.

Battery Storage Options

Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.

Brightbox also helps customers manage electricity costs by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.

High Level of Transparency with Customers

Sunrun provides an abundance of helpful information on its website and strives to be very transparent with its customers. The company's website includes detailed solar education and FAQ sections, a helpful Guarantee page, and an informative "Plans and Services" page that will help customers better understand Sunrun's products and how to start taking advantage of solar power.

Installation Experience

When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 1,600 megawatts of solar energy.

As a result, Sunrun has offset 3.7 million tons of carbon emissions and helped more than 240,000 customers to control their electricity bills.

Extensive Availability

Sunrun currenty offers solar energy services in the following states and territories:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Texas
  • Vermont
  • Washington, D.C.
  • Wisconsin
  • Puerto Rico

Helpful Website

Sunrun's website includes a variety of articles and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, local information, solar education, and more.

Considering doing business with Sunrun? Learn more.

The Bad

  • Outsourcing Installations for Remote Homes

Outsourced Installations for Remote Homes

A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.

While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.

The Bottom Line

Overall, Sunrun is highly recommended to homeowners who are looking to go solar. Sunrun's high quality solar energy systems, variety of financing options, lengthy maintenance coverage and warranties, and customer service and transparency are attractive features that make breaking away from your utility company and switching to solar simple and affordable.

Interested in going solar with Sunrun? Find out more. Want to learn more about Sunrun? Check out the Sunrun solar reviews from real customers below.

We'll Introduce You!

Call our recommended rep over at Sunrun below.

1-(866) 717-0232

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User Reviews

Star Rating

3.6
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1,528 Reviews

Review Breakdown

5 star
46%
4 star
17%
3 star
8%
2 star
6%
1 star
23%

Sentiment Criteria

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Mike Carnemolla

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I feel i was mislead with pricing and the first 2 months ive had solar ive paid more money than i would without solar

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Reply from Sunrun

Apr 13, 2018

Thank you for your communication, Mike C. We strive to deliver an individualized customer experience that exceeds your expectations! That's exactly why, we invest in the best talent, and actually employ our project management staff directly. Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening!

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stan

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have never needed service ,on time install,no electric bills , best deal out there

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Reply from Sunrun

Apr 13, 2018

Thanks for sharing your wonderful story! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

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Dave

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You do not offer a back up battery and that is why you do not get five stars.

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Reply from Sunrun

Apr 13, 2018

Thank you for your interest in Brightbox. We're working on a retrofit for existing customers since the invertor would need replacing. Currently, Brightbox is only for new solar customers but you'll be contacted as soon as a retrofit is available. We understand how important this system is to current customers and we are working our hardest to find a solution.

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KerriB

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They've been attentive, professional and friendly. I would recommend working with them.

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Reply from Sunrun

Apr 13, 2018

Thanks for making our day, Kerri B! We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family!

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Richard Abbey

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They were efficient and neat, came when they said they would, explained everything very well.

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Reply from Sunrun

Apr 13, 2018

That's what we love to hear, Richard A ! We aim to provide the best customer experience, and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

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Bucky & Connie Caldwell

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Great results and friendly customer care! They took the necessary time to sit down and explain everything to us step by step.

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Reply from Sunrun

Apr 12, 2018

Thankful for the wonderful words! Setting the standard in outstanding service is something we (seriously) obsess over!

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Anonymous

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GREAT CUSTOMER SERVICE FROM SALES TO INSTALL AND AFTER

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Reply from Sunrun

Apr 12, 2018

That's what we love to hear! Providing the best customer experience is key because our mission is to create a planet run by the sun.

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WHM

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Ease of understanding,connection with Costco,great installation

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Reply from Sunrun

Apr 12, 2018

Thanks for making our day! Setting the standard in outstanding service is something we (seriously) obsess over.

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Tom

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So far my bill has gone down approx. $20 per month. Service (explanation, installation, billing, etc.) thru SunRun was efficient and painless.

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Reply from Sunrun

Apr 12, 2018

Thank you for taking the time to share! Our aim is to provide the best customer experience. That means, being your guide to everything solar when you first meet with us.

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james noto

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Everything went smooth as clockwork. professional, reasonable, timely

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Reply from Sunrun

Apr 12, 2018

So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Verified Customer

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Joann

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I am new to the company, but like their app and customer service

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Reply from Sunrun

Apr 12, 2018

Thanks for sharing Joann! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for.

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Hugh McClimon

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design of system and quality of installation

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Reply from Sunrun

Apr 12, 2018

That's exactly why, we invest in the best talent to make sure customers like you are satisfied and happy with your experience!

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Tim and Janet Haley

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Beautiful system and it works great. Met our expectations.

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Reply from Sunrun

Apr 12, 2018

Grateful for your wonderful feedback thank you so much for sharing your experience.

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kelly mellin

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we were very impressed wth them, they answered all question and kept in contact with us thru the entire process

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Reply from Sunrun

Apr 12, 2018

That's what we love to hear, we aim to provide the best customer experience. So thrilled you're now a new member of our Sunrun family!

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AmyI

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This was literally the easiest install on any system we've ever had put into/onto our home.

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Reply from Sunrun

Apr 12, 2018

So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Verified Customer

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CathyC

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Everyone was wonderful from salesperson to installation and beyond.

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Reply from Sunrun

Apr 12, 2018

Grateful for your wonderful feedback. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

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j.martinez

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easy to work with, good follow up, high quality work

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Reply from Sunrun

Apr 12, 2018

We are happy to hear that you are being taken care of to the highest standard. Thank you for being part of the Sunrun family and creating a planet run by the sun!

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Schnabel1

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The customer service is great and the installment people were very friendly

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Reply from Sunrun

Apr 12, 2018

Thanks for allowing us to provide an individualized customer experience that exceeds your expectations!

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tom

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great service - saves money and the environment

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Reply from Sunrun

Apr 12, 2018

That's what we love to hear! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

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Taylor Canderly

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Good service timely answers professional people

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Reply from Sunrun

Apr 12, 2018

Happy to hear Taylor, so thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

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Kaidely

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Everything went smoothly and fast too! Project coordinator had to be nudged every few days to expedite things up, but he always followed through.

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Reply from Sunrun

Apr 12, 2018

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why we're known for processing the fastest system installations and giving the best customer service.

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Don MacNeil

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I have noticed a difference in my electricity bills during the summer months. Yes, I have to pay a fee in order to use SunRun each month but it is a steady amount. The electric bill changes from month to month. Just recently, both the gas and electric bills have increased. I'm glad that I signed up for SunRun when I did.

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Reply from Sunrun

Apr 12, 2018

Thanks! That's what we love to hear! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

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John

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I am impressed with the installation, follow up and customer service

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Reply from Sunrun

Apr 12, 2018

Thank you so much for sharing your experience, we are thrilled to hear your great experience!

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Ron Mariani

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Had Sunrun in 2 homes, never a problem that was not handled quickly.

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Reply from Sunrun

Apr 12, 2018

Wonderful! Thanks for your advocacy thanks for sharing your story!

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Anonymous

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No worry installation, no worry operation

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Reply from Sunrun

Apr 11, 2018

Thank you so much for sharing your experience!

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Mariana Garcia

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Keept in touch always and easy to use. Answered all questions and fast service.

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Reply from Sunrun

Apr 11, 2018

Thanks for sharing your story we enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting R

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Positive news.

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It keeps me informed on our solar production which is a key factor for signing up.

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Reply from Sunrun

Apr 11, 2018

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important

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Jeffrey Ishmael

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The install was good, but follow up was poor- we wanted to add more panels and they were unhelpful.

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Reply from Sunrun

Apr 11, 2018

Wonderful! Thanks for your advocacy, Jeffrey! From start to finish, providing the best customer experience is our aim. Thank you for the feedback, there are always areas of opportunity! Thank you for helping us create a planet run by the sun.

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Mark Daquilla

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sunrun is a great company, I am saving so much money with my solor panels

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Reply from Sunrun

Apr 11, 2018

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

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Anonymous

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Outstanding customer serivce and active communcations to clinets

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Reply from Sunrun

Apr 11, 2018

That's what we love to hear, Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

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Brandon Poni

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They're always in constant communication with customers

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Reply from Sunrun

Apr 11, 2018

Thank you for the great review, that's what we love to hear! Reading your review made our day. Thank you for creating a planet run by the sun!

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Joyce Haas

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They are very unresponsive to their customers problems.

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Reply from Sunrun

Apr 11, 2018

Joyce H we’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every customer is taken care of, we appreciate the feedback.

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ScotchFreckles

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There was suppose to be a $500 credit card after installation was completed. Having questioned SunRun about this twice there still has not been a response. Customer Service has been easy to work with. I opted to lease my solar system over purchase which puts the onis on SunRun to monitor their equiptment and keep it up to day.

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Reply from Sunrun

Apr 11, 2018

Thanks for the great review, Scotch ! Sunrun is thrilled you’re so happy with your system. We feel so lucky to have you as a customer. We hope you’d like to share your experience with your friends and family. Welcome to the Sunrun team!

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Excellent service and no problems since the installation.

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Reply from Sunrun

Apr 11, 2018

Thank you again for sharing this special moment with us, going solar is such an amazing experience and we were glad to be a part of it! Power forward.

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Jessica & Eric Shimoda

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We are happy with Sunrun and especially our low electric bill

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Reply from Sunrun

Apr 11, 2018

Thank you for your kind words about our business. We strive to provide the best service, and it means a lot to hear you are happy with Sunrun!

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George Maha

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Very satisfied, big saving will recommendation to friend.

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Reply from Sunrun

Apr 11, 2018

Thanks for the great review, George!We are thrilled you’re so satisfied with your savings! Thank you for taking the time and sharing your experience!

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Case

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Customer service and professionalism is tops

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Reply from Sunrun

Apr 11, 2018

Thank you for your amazing review. We appreciate you taking the time to share the experience you’ve had with Sunrun!

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George Homer

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Clear contract. Clean installation. Guaranteed generation. Great warranty.

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Reply from Sunrun

Apr 11, 2018

Wow! We’re so blown away by your review, thank you for taking the time to share your experience. It made our day here at Sunrun, power forward!

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Glenn Hagemann

April 9th, 2018 DETAILS arrow_drop_down
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they were good at explaining the monitay value, the installation, and set-up. The only is after the installation the salesman can't be found.

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Reply from Sunrun

Apr 11, 2018

You’re the best, Glenn H. Thank you again for sharing such a positive experience. It means the world to us.

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R

April 9th, 2018 DETAILS arrow_drop_down
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Overall good experience and production. Work was done by Sunrun staff in sunrun vehicles. Production of the panels has brought my electricity down as agreed.

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Reply from Sunrun

Apr 11, 2018

It's great to hear your experience has been great! One of our Sunrun values is to be customer-obsessed, and to hear our representatives have taken care of your issues is amazing! Thank you for helping create a planet run by the sun.

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Time will tell

April 9th, 2018 DETAILS arrow_drop_down
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Not seeing much change in electricity bill

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Reply from Sunrun

Apr 11, 2018

We appreciate your feedback. If you would like Sunrun to run a savings analysis we can certainly do that as long as you have had the system over 1 year. This helps determine any change in usage and your cumulative savings.

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milo gardner

April 9th, 2018 DETAILS arrow_drop_down
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good company excellent installation crew

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Kelly Hargrave

April 9th, 2018 DETAILS arrow_drop_down
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We are saving money, and making money from referrals .

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Reply from Sunrun

Apr 10, 2018

Thank you Kelly, we are truly grateful to have customers such as yourself that love to express their great experience with Sunrun, Power forward!

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Mark Hardy

April 9th, 2018 DETAILS arrow_drop_down
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Value for money, ease of installation and the people we worked with during the process.

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Reply from Sunrun

Apr 10, 2018

That's what we love to hear, Mark! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

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vegasbill

April 9th, 2018 DETAILS arrow_drop_down
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They stay in touch periodically throughout the year. When there has been a problem they have acted fairly promptly to get it solved.

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Reply from Sunrun

Apr 11, 2018

Thank you for the feedback! We love reading your review, and thank you for helping create a planet run by the sun.

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Bill McMeekin

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Did not care for sales rep and when I called the company they would not let me talk to anyone else. M

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Reply from Sunrun

Apr 10, 2018

Hello Bill M. Thanks for your communication We strive to deliver an individualized customer experience that exceeds your expectations. This is why your sales rep is your best point of contact when you are in the process of going solar. We apologize if have had any difficulties, please feel free to reach out with any questions you have, we will be happy to assist!

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Swapneel Kulkarni

April 9th, 2018 DETAILS arrow_drop_down
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the sales rep , michael brown was great.

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Seekonk

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They never showed up to two appointments.

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Reply from Sunrun

Apr 10, 2018

Thank you for your communication Seekonk. It is disheartening to hear that we did not show up for your appointments. We would like to take a further look into your issues and turn this around for you. Please private message us your contact information and a Specialist will reach out you!

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Rosemarie Goffredo

April 9th, 2018 Washingtonville, NY DETAILS arrow_drop_down
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Sun Run is the worst company ever they don't live up to their agreements and when something is wrong you wait for ever for them to call you back which never come I would not recommend them to anyone. They are not there for the customer. who as to wait a month for an electrical problem which could cause a fire? Still waiting on a problem that I had in Aug of 2017 they refuse to comply that makes the contract Null and Void. Don't go with them you will be sorry, I know I am.

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Reply from Sunrun

Apr 10, 2018

Thank you for your feedback Rosemarie. We apologize for any issues, this is not the typical customer experience and we provided this feedback to the sales leadership. We want to take this chance to address your concerns, I pulled up the service agreement and reviewed your production you are currently not having production problems if you would like to monitor your production you can do so by logging in to

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Nicole

April 9th, 2018 Egg Harbor City, NJ

I submitted an online inquiry to receive information regarding Sunrun solar panel leases because a neighbor a few doors down was in the process of getting solar panels installed. Within 5 minutes of submission, a Sunrun rep calls me and we begin to go through the process to see if my home qualifies. After learning we qualify, I informed the rep that I wanted a ground mount installation. He proceeded to to tell me ground mount would cost more due to the additional trenching required. He then informed me that Sunrun does not do ground mount installation in my area which surprised me being as though the home 2 doors down was having a ground mount system installed that very same day. I explained to him that I drove by my neighbors home and they clearly have a ground mount system. The rep then told me that could not be possible and the telephone conversation soon became adversarial in which I recommended that he contact directly and confirm with actual sales rep who signed up my neighbors. I was supposed to receive a call back the following day but never did. I would of rather the telephone rep do proper research before insinuating what I saw was incorrect.

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Reply from Sunrun

Apr 10, 2018

Hello Nicole, we are so sorry to hear about your experience this is not our standard business practice. Your feedback is valuable, and we will it shared with our Sales Leadership team.