Name: Sunrun
Rating: 3.9

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Verified Customer

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Julie

A friend recommended them. It was so simple and everything was explained. I just wish I wouldn't have waited so long.

4 years ago

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Verified Customer

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Jonathan Sahuarita, AZ

They installed it and got everything done as quickly as possible. It was quick, efficient, and no hassle to me.

4 years ago

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Anonymous Bluffton, SC

I am not happy with the outcome of the solar energy panels that I am receiving. I want to know why every year I am below the average energy levels for producing solar?!

4 years ago

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Donald K

Sunrun has been an exceptional service provider and we have been very happy with all they have done for us.

4 years ago

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Samuel

The only problem I have is the length of the time I have the system; twenty years is a long time. Everything went smoothly with installation.

4 years ago

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Gary Perris, CA

Some friends of mine had it on their house and when I saw it I decided to install it and am very happy. They seem to be working fine.

4 years ago

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Lloid Aiken, SC

The instilation process went smoothly and they were very professional. There customer service is always available.

4 years ago

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Michelle Winchester, CA

Because it would have been a zero if not for Tommy Fox and his intervention to get system fixed for the 3rd time!!!! And Travis for his excellent field service and knowledge

4 years ago

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Master Mechanic.

Roof leak that sunrun refuses to take responsibility for, the home was 5 years old when installed and leak free, after installation I had a leak caused by it. Also the monthly bill is ever increasing with no explanation.

4 years ago

Reply from Sunrun

We are sorry to hear that you are experiencing a roof leak, we want to make sure this issue is addressed we take this very seriously. Please private message us your contact information and we will have a representative contact you as soon as possible.

May. 4th, 2019

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Destyn Simi Valley, CA

The equipment is reliable and the customer service is great. I can always count on them if I have any problems.

4 years ago

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Stephen Prescott, AZ

The installation was extremely smooth. They knew what they were doing and they were very efficient. It has a reasonable price.

4 years ago

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Susan Kaneohe, HI

Customer service was very helpful through the process but now that the solar panels are on my roof I cannot get anyone to call me back. The panels are not producing and I am paying more for electricity than I was initially without the solar panels.

4 years ago

Reply from Sunrun

Hello Susan, we are so sorry to hear about the experience you had. This is disheartening, and not the Sunrun norm, we want to take the opportunity to change this experience around for you. Please feel free to private message us your contact information and we can review your case in detail.

Apr. 23rd, 2019

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Eric & Cindy W Newcastle, CA

Customer service, organization, industry experience and amazing project management and installation- they are amazing!

5 years ago

Reply from Sunrun

Thank you for your review, Eric and Cindy W.! We are so pleased to hear that you are happy with the overall experience. We are happy you went solar with Sunrun, let's create a planet run by the sun.

Apr. 17th, 2019

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Kendell Santa Cruz

They are awesome from start to finish. The product is great and I am saving money. Highly recommend.

5 years ago

Reply from Sunrun

We're pleased to hear your sales experience was a positive one. We aim to provide enough options for all our customers to find a solar solution that meets their needs. Welcome to the Sunrun family!

Apr. 15th, 2019

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Geraldine Danielson

Their customer service is awful. I went online o October 11. I continued to get bills from my original electric company for 5 months. I could not get anyone to listen to me. Finally I got a call fromOncor and they walked me through what needed to be done. I think it is finally working right.

5 years ago

Reply from Sunrun

Hello Geraldine D. Thank you for taking the time to provide us feedback. We understand this has not been an easy process due to the lack of communication. Please allow us to turn this experience around and have a Specialist reach out to you. Private message us your contact information so we can contact you.

Mar. 27th, 2019

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Manny Wong San Jose, CA

Produce power as expected. Customer service from sale phase to installation completion was very professional.

5 years ago

Reply from Sunrun

We are delighted to hear that you are finally live! Congrats on finally being solar, we can't wait to hear how you love the benefits!

Apr. 15th, 2019

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Verified Customer

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Mark Maxwell La Grange, CA

Great system and service. The system works great and everbody i worked with at sunrun has been great.

5 years ago

Reply from Sunrun

Happy to hear that great service was provided! We want to make sure that you are always provided with the best service! We are delighted you decided to go solar with us! Welcome to the Sunrun family.

Mar. 11th, 2019

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Verified Customer

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Jeff Burns

Fast, efficient and honest installers. Very proffesional company. Explained system and how it works.

5 years ago

Reply from Sunrun

Hello Jeff B. We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.

Feb. 20th, 2019

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5 Wagener, SC

It was zero money out of my pocket, which was nice. I thought the customer service people did a good job.

5 years ago

Reply from Sunrun

We are extactic to hear that you didn't have to pay anything out of pocket! Love to hear that our Customer Care team has also been there to support you. Welcome to the Sunrun family, let's create a planet run by the sun.

Feb. 20th, 2019

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Mary Spartanburg, SC

Installation was great. They fixed my rafters in the ceiling and they were always here when they should have been.

5 years ago

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Gratitude Stockton, CA

System works just fine,no problems. Also need info.on back up battery system 2 store my power until needed.

5 years ago

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Anonymous San Jacinto, CA

when I got it I was told my electric bill would be no more than 11 dollars a month, I have paid over 50 dollares the last 2 month on top of my SunRun bill.

5 years ago

Reply from Sunrun

Thank you for your communication. The Sunrun invoice will have the total amount produced. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.

Sep. 17th, 2018

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Mario Helmetta, NJ

Sales person was told me that we will pay some amount of money every month. Reality is, we pay to Sunrun and separate check to utilitie company every month

5 years ago

Reply from Sunrun

Thank you for reaching out to us, Mario. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Sep. 4th, 2018

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Verified Customer

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Ahronya Merced, CA

Fantastic customer service. Workmanship was excellent. Installers were thorough. We love our solar system.

5 years ago

Reply from Sunrun

Thank you for your review Ahronya! We are so happy to hear of your great experience with Sunrun and your installation! It sounds like we did a great job at keeping up great communication. Congrats on going solar!

Sep. 7th, 2018

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Verified Customer

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Jill Williams

The communication process you they have is awful. I apparently had a system issue and not once of many trips out to my house (based on what they said) did I ever get a phone call or follow up to the problem.

5 years ago

Reply from Sunrun

Thank you for reaching out to us, Jill W. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience. Please private message me your contact information.

Sep. 7th, 2018

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Li San Jose, CA

The people coming over to install were very knowledgeable and responsible. They were kind, patient, and friendly with us.

5 years ago

Reply from Sunrun

Hello Li. We pride ourselves on knowing our Consultants deliver a great experience when providing information about Sunrun. This is fantastic. Let's create a planet run by the Sun!

Aug. 24th, 2018

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Verified Customer

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Julie Hathaway

Nice and friendly reps in and out of the office. So far no problems with my solar panels or billing.

5 years ago

Reply from Sunrun

Thank you, Julie! Reading your review made our day, thank you for the amazing advocacy! You are helping create a planet run by the sun and are having the environment as well. Power Forward.

May. 15th, 2018

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Paul

I now have a pigeon problem thanks to having solar panels. I am not the only person who experienced this. SunRun should have been upfront about this issue.

5 years ago

Reply from Sunrun

This is not the Sunrun norm, and we would love an opportunity to review what went wrong here so that we may provide the necessary feedback to our team. Please private message us your contact information.

May. 10th, 2018

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Steve

Great system. Good administrative team. Great installers. Terrible app and system performance tools. Excellent sales rep.

5 years ago

Reply from Sunrun

Hello Steve, thank you for taking the time to leave a review. We appreciate you sharing your experience. Thank you for the app feedback, there is always room for improvement I will share the information with our app engineers. Welcome to the Sunrun family, power forward!

May. 10th, 2018

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Melissa Ainsworth

Very transparent. They did everything they said they would and on schedule with constant communication

5 years ago

Reply from Sunrun

That's what we love to hear, Melissa! We aim to provide the best customer experience and are constantly working to make the transition to solar hassle free.

May. 4th, 2018

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Tom Simi Valley, CA

Only 2 occasions to call. One was great and handled...the second, we never heard back from them. Equipment seems to be ok but based on experience, customer service is 50/50.

5 years ago

Reply from Sunrun

Hello Tom. We aim to provide the best customer experience and are constantly working o improve. We are sorry to hear we did not get back to you in regards to your concern. We will be more than happy to turn this around, please private message me your contact information. We would like to address any questions you may have.

May. 4th, 2018

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BNJ Lakeside, CA

everything SunRun does is top notch Starting from customer service to installation and even a transfer.

5 years ago

Reply from Sunrun

Thanks for making our day BNJ! Providing a one-of-a-kind and hassle-free customer experience is what we strive for!

May. 4th, 2018

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Mo Men San Gabriel, CA

Because there customer service is very good and I have a credit with the Edison Company, just like Mo told us we would.

5 years ago

Reply from Sunrun

This is wonderful to hear, Mo! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 4th, 2018

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Stephanie E. Long Beach, CA

Excellent service. Very thorough and explained every step of the process. Fast installation and clean.

5 years ago

Reply from Sunrun

That's what we love to hear, Stephanie! Providing the best customer experience is key when our mission is to create a planet run by the sun.

May. 4th, 2018

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Luke Caldwell

Professional attitude, courteous, kept me informed regarding progress, good to work with. Latest electric bill $10.02!!

6 years ago

Reply from Sunrun

This is wonderful to hear, Luke! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

Apr. 17th, 2018

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kelly mellin

we were very impressed wth them, they answered all question and kept in contact with us thru the entire process

6 years ago

Reply from Sunrun

That's what we love to hear, we aim to provide the best customer experience. So thrilled you're now a new member of our Sunrun family!

Apr. 12th, 2018

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Kaidely

Everything went smoothly and fast too! Project coordinator had to be nudged every few days to expedite things up, but he always followed through.

6 years ago

Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why we're known for processing the fastest system installations and giving the best customer service.

Apr. 12th, 2018

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Glenn Hagemann

they were good at explaining the monitay value, the installation, and set-up. The only is after the installation the salesman can't be found.

6 years ago

Reply from Sunrun

You’re the best, Glenn H. Thank you again for sharing such a positive experience. It means the world to us.

Apr. 11th, 2018

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Ellen Dickson Anderson, SC

I was interested in solar because I wanted to save some money. The customer service rep was excellent, very courteous.

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience Ellen D! We are thrilled that our installation team was able to complete the job to your satisfaction! Thanks for joining us in our mission to create a planet run by the sun.

Apr. 5th, 2018

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Marvin Shingler Surprise, AZ

We are very happy with Sunrun. Our experience with them was very positive and we're not interested in looking for anything else.

6 years ago

Reply from Sunrun

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 5th, 2018

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Shack Walker

Two of my neighbors recommended this to me. The salesman that came out was very nice so I signed up.

6 years ago

Reply from Sunrun

We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power

Apr. 5th, 2018

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tenille wright Markham, IL

Before installation of the solar panels SunRun provided a great plan and communication was excellent. The issues occurred after installation. Currently, it is July the process started in February and the panels were installed in April. My solar panels aren't active to this day. I was told everything would be up and running by June 29th at the latest. Not only are my panels not active, but I also have a leak in my roof in the office. It's a small leak that seems to expand every time it rains. I had to move my computer and put buckets on my hardwood floor hoping that the water doesn't get on them. I have contacted Sunrun and they give me dates that the roofer is available to come to fix the leak without providing a time. Finally, I scheduled a date and time with SunRun and they agreed to the time, but sent a roofer out 2 hours earlier than the agreed time. This roofer claimed to have fixed the leak without going into the house. My roof is still leaking. After that occurred they sent another roofer over who told my husband that he has to get his boss to look at the leak. Currently, SunRun got back to me and provided me with a date that the roofer could come, but no time. This has been a nightmare for us.

8 months ago

Reply from Sunrun

Oh no, Tenille! We're so sorry to hear about the damage to your roof and apologies for the delay in resolving your concerns. We definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thank you!

Jul. 24th, 2023

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james B martin Alamo, CA

I bought Sunrun last year. They finished the installation at the end of October but didn't have it inspected until February of this year. I complained numerous times about it taking so long to no avail. It started up in February. I got a Tesla battery as part of the equipment for backup in case of an outage. I live in California and outages happen too often. I just noticed that the Tesla batter is at 0% charge and has been for some time. It started dropping off shortly after start up but I did not realize there was a problem. A couple of weeks ago there was an outage but I wasn't home. The flashing clocks indicate that it did not switch over. I contacted Sunrun about this and they said they would have someone look at on August 16th. Why so long? I asked Sunrun to move it up and provide compensation repeatedly but no one has gotten back to me. It is very frustrating! There were other problems with Sunrun that should not have happened but these are the main ones. I would not recommend them.

9 months ago

Reply from Sunrun

Thank you for bringing this to our attention, James. We are so sorry to hear that you are having issues with your battery, and our team would be more than happy to look into this further for you. We will be sending you a private message requesting additional account information so we can personally connect you with an Expert that can help. Thanks!

Jul. 19th, 2023

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Sofia Nauth La Mesa, CA

Where do I even start, i’m so frustrated with this company Shame Costco for advertising this horrible company! We were scammed and lied the guy that we welcome to our house pretty much lied to us about everything, he made us sign a contract that was totally fraud. We’ve had our solar since May 2022, it’s been over a year we have not had anybody call us back. We did a fraud claim. And yet nobody has even tried to reach out to us. We call almost everyday and they tell us the same story, they’ll have someone call us back and get no one does. We are finally getting a Lawyer to handle this case. Whoever , is reading this I hope you don’t ever have to deal with this company.

9 months ago

Reply from Sunrun

Hello Sofia,thank you so much for reaching out to us and we are so sorry to hear about your frustration, and we want to do everything we can to resolve it quickly for you. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thank you!

Jul. 18th, 2023

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Rebecca Tucker Oakland, CA

I could give a -5 I would. A SunRun Sales Manager literally forged my signature on a Solar Contract. I came home to find a sub contractor digging a trench on my property. I have only been able to speak with customer service and fill out an ethics violation form. No return calls from anyone in the Visalia office. Not even an apology for running such a company that someone could forge my name and impersonate me on the phone. He literally used his phone number as my contact number as well as his email address for the DocuSign Contract. Not one of the many people that work these projects found this. Also, how in the world did I get financing if I never gave my social security information? Do not use SunRun. If they hires crooks, we’ll then…

9 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Rebecca. We are so sorry to hear about your experience. This does not represent the values of Sunrun, and we can assure you that we do not condone this type of behavior. We would love the opportunity to assist you and speak to you further on this matter. In order to best assist you, please send us your address and the details of your interaction to [email protected], so that we can take steps to get this escalated immediately. Thank you!

Jul. 3rd, 2023

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kbates Bristol, CT

Installed sun run about 3-4 years ago everything is great except Initial roofing diagram for panels were to install on main roof and car port. However my car port roof was to old so they revised the diagram for just the house I was told if I got the car port roof done then they could add on well I'm calling to add on and they tell me they are not adding in my area If I new this initially I would have gone with another company So don't promise what you cant deliver

10 months ago

Reply from Sunrun

Oh no! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Jun. 7th, 2023

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Penny Godwin Happy Valley, OR

We purchased our Sunrun Solar system and it was installed in August 2015. It was great ... until it wasn't. Our system as been nonfunctional for nearly a year (July 2022 to date). I initially contacted Sunrun Inc. in August 2022 and, other than charging me $300 in October 2022 for a “cell Swap Upgrade” that has nothing to do with the defective inverter that was finally determined to be the issue, it took until December 2022 for Sunrun to engage Synchro Solar in Portland Oregon to assist us. The technician came out promptly and determined the issue was a defective inverter (that Sunrun has known about but failed to recall) and they have been waiting for the replacement inverter from Sunrun now for 6 months. I'm not told that it could be September before the part will be available to repair my unit (which is under warranty BTW). We've lost 10 months of functionality (our electric bill for the last two months was $438) with no repair date even scheduled. I'm not sure how Sunrun receives such high customer ratings, other than those customers haven't needed service yet.

10 months ago

Reply from Sunrun

Hello Penny,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?

Thank You,
Aulana

Jun. 5th, 2023

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Sam Joseph Glendale, CA

I feel compelled to share my harrowing experience with Sunrun, as the company name itself, along with a barrage of one-star reviews, speaks volumes about their lackluster service. If you value your peace of mind and hard-earned money, I implore you to steer clear of this company. My first encounter with Sunrun was through their representative at Costco, who manipulated us into booking an appointment due to Southern California Edison's recent changes in their NEM program. From the very beginning, their solar consultant exhibited an aggressive and pushy demeanor, solely focused on getting our signature. It became evident that Sunrun's team consisted of dishonest individuals. To add to their deceit, our consultant insisted that the agreement was a Power Purchase Agreement (PPA) and not a lease, despite them being essentially the same thing. This discrepancy raised doubts about the transparency and integrity of their sales tactics. Furthermore, the prospect of increasing monthly payments year after year left a sour taste in my mouth. Sensibly, I requested time for thorough calculations and research before committing to any agreement. In the process, I sought advice from my next-door neighbor, who happened to have a SunPower system installed. Their recommendation was to consider SunPower as well. After booking a consultation appointment with SunPower, I was thoroughly impressed by their superior product, comprehensive consultation, and excellent customer service. However, due to their premium products and higher prices, I made the unfortunate decision to opt for Sunrun—a mistake I deeply regret. The nightmare began with the installation of my Sunrun system three months ago. Not only did their technicians damage my roof and skylights, but they also had the audacity to demand a hefty $5,000 payment for their mess, despite the supposed 20-year coverage. After much back-and-forth, they eventually fixed the roof, but my troubles were far from over. To my dismay, the Sunrun system proved to be a disappointment as it failed to generate any power. Now, I find myself paying $180 per month for a dysfunctional system and an additional $320 to Edison. Despite making countless calls and sending numerous emails, Sunrun has shown complete disregard by providing no response or assistance. In conclusion, I cannot emphasize enough how crucial it is to avoid Sunrun at all costs. The multitude of negative reviews and my own personal nightmare are testament to their incompetence and lack of accountability. There is a reason why they appear to be cheaper than their competitors. Spare yourself the headaches, financial loss, and frustration—run away from this company and explore reputable alternatives.

10 months ago

Reply from Sunrun

Thank you for reaching out and letting us know, Sam. Let me start by saying we are so sorry to hear that your system is not generating any power, and our team would be more than happy to look into your system's performance so we can help resolve your concerns. We will be sending you a private message requesting additional account information so we can personally connect you with an Escalations Expert. Thanks!

May. 30th, 2023

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Lorrene Salazar Patterson, CA

Please do not use Sunrun. My bills have never been higher for PG&E, and everytime I call them, I am told that the system is working. For two years in a row, we have received a True-up bill over $2,000.00. So divided that is approximately $200.00 per month, plus the $125.00 for the panels plus our PG&E Bill. To top it off, we are stuck paying for these panels for 16 more years. We did not order this junk, we moved into a house that already had it. If we had known, we would have choose a different house. We pay more know than we did on our last home with no solar that was 1,000 square feet bigger. I have called to complain numerous times and when I did finally get an answer, they offered to let me pay 1/2 the payment so I could owe for 32 years instead of 16. We had two people at Sunrun tell us we needed more panels to truly benefit, then we were told, Sorry we cannot add any more panels. There is no room. If I could take the panels off I would and just pay the monthly bill. We freeze in the winter and bake in the summer and we are still paying between $450 - $600 per month. If a representative from Sunrun comes to your door, SLAM IT and if you see them in Costco RUN AWAY. I HATE THIS COMPANY AND PRAY THEY GO OUT OF BUSINESS SO THEY CANNOT STEAL FROM ANYONE ELSE.

11 months ago

Reply from Sunrun

Hello Lorrene,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?

Thank You,
Aulana

May. 22nd, 2023

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Stephen Bogert Stony Brook, NY

sun run sucks! 2 reasons , 1. I have been with them a bit over one year, after that 1 year the bill went up almost 3% When I was being 'sold the system, a BIG part of the sales pitch was that the cost would NOT increase! Obviously they got me in the fine print! 2. My billing cycle for autopay is awkward for me, sometimes it at the end of a month, other times at the start of the next. The months end is also about my charge accounts cycle, so I wanted them to move the date back or forth a week, They said impossible to move!!! They advised I drop autopay option and pay $7 extra fee monthly. Screw them!

11 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Stephen. We are so sorry to hear that you are having issues with your autopay in your billing cycle, and our team would be more than happy to look into this further. We've assigned an Expert, who will review your account and reach out to you as soon as possible to help resolve your concerns. They do take a few business days to reach out to you, so please feel free to send us a private message if you have any questions in the meantime. Thanks!

May. 9th, 2023