Name: Sunrun
Rating: 4.4

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Ivan Beivide

Everything went smooth every question I had was answered and the sales rep replied in a timely manner

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Ivan! Thanks for taking the time to share your feedback!

May. 1st, 2024

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Miwa K

The best part was the cash back from Costco and quick response from salesperson and customer support at Sunrun.

2 months ago

Reply from Sunrun

Hi Miwa! Thanks for the feedback! We're so happy our team could assist you!

Apr. 30th, 2024

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Crystal Duran

Super quick process from start to finish! I’m enjoying low bills monthly and my family is as well.

2 months ago

Reply from Sunrun

Thanks for your review, Crystal! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 30th, 2024

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Tony Coby

So far I am satisfied with my SunRun solar system. I have not had any problems or issues.thanks to the backup battery i was not affected by two power outages in my area.

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Tony! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 27th, 2024

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Veronica Arellano

Sunrun has always been prompt to answer my questions and or concerns. The team is friendly and professional I highly recommend them

3 months ago

Reply from Sunrun

Veronica, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Apr. 24th, 2024

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Tom Pearce

Good quote. Everything they said they would do they did. On schedule. Good workmanship. Great service from start to finish.

3 months ago

Reply from Sunrun

This is awesome,Tom! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 23rd, 2024

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Mary Terese

I have had Sunrun solar for over 4 years and I can't imagine being without it. Great company, good attitudes and terrific system.

3 months ago

Reply from Sunrun

Mary, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Apr. 20th, 2024

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Trini

I've had these panels on my roof for like 6 yrs now, and started having roof leaks. when i called Sunrun they never sent anyone out to look at the roof. But wanted to push that my roof warranty had expired 6 months earlier. And are not accommodating with assistance on replacing my roof. Now i have to get a brand new roof and I'm being told i have to pay for the panels to come off my roof.

3 months ago

Reply from Sunrun

Hello, Trini! We appreciate you letting us know about the roof leak, and we are genuinely sorry for the inconvenience it has caused you. Our team is here to assist you promptly. In order for us to look into this further for you, we will be sending you a private message requesting additional account information. Once we verify your account we will assign an Escalation Expert to help you further. Thanks!

Apr. 3rd, 2024

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Richieb Burn (Richie7666*)

Our experience with Sunrun has been fantastic. After a year after install we are please with the process from beginning to current status. We would recommend.

5 months ago

Reply from Sunrun

Richieb Burn, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you are having a good experience, while helping us create a planet run by the sun!

Feb. 21st, 2024

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Kristin Campbell McCullough Derby, KS

This was a seamless process from sales to install in getting our panels up and running. Everyone from SunRun has been too-notch. I highly recommend them.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Kristin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Feb. 20th, 2024

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L S Natick, MA

Don’t buy any services or products. They just lie left and right. Their sales rep was helpful at first and promised to help to solve issues and do some reimbursement but later ignored my messages and never called back. His name is Michael T, pure liar. I noticed severe decline in production after the first month of installation. After 6.5 months the production is only 1933 verses their 10980 annual estimates and they claim nothing is wrong with the system. I’ve contacted them requiring to remove the system immediately from the house. Just filed a complaint with BBB and will take also legal action if they don’t remove it.

5 months ago Edited March 1, 2024

Reply from Sunrun

Thank you for bringing this to our attention, L S. We are so sorry to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, we will be sending you a private message so that we can assign an Expert to thoroughly assess your account and provide you with an update. Our commitment is to resolve your concerns as quickly and effectively as possible. Thank you for your patience and understanding. Thank you!

Feb. 16th, 2024

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Bob Hays Baltimore, MD

The process was very easy. Dan explained everything and communicated very effectively. The installation went very smoothly and everything was done professionally.

5 months ago

Reply from Sunrun

This is awesome, Bob! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Feb. 12th, 2024

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Peg Foster Aptos, CA

I have one years experience leasing Sunrun panel and battery. In this time I have found their equipment to be faulty, their customer service to be atrocious and feel that I was miss led during the contract signing process. I understood that per the contract if I had difficulties, these difficulties would be resolved in arbitration. What I know was if there was a problem with their equipment, they would deflect and try to make it all my fault. Every problem was answered with I am using too much power. I live in a small 2 bedroom house and asked for them to build a system that would be big enough so I could turn my spa back on (which I haven't done) and would also handle an electric car if I got one. My appliances are energy star and all my lights are LED. I am not a big energy user. The last few months have been horrendous. In the middle of Dec. they asked if they could come out to inspect my battery. After the inspection I was told that everything was in good working order. The next day it stormed and my power went out for two hours. I let Sunrun know via email that their battery failed. They made no contact. I then got hit the next week with a $700.00 bill from PG&E. I asked PG&E solar customer service to come out and inspect their meter. They came and did a 3 hour inspection. They came to the conclusion that the problem was on Sunrun's side. They even offered to connect with Sunrun and share their findings. This could go on and on like it has for me, so I'll bottom line. Many emails have gone back and forth. I ask questions, they don't answer the questions. They just talk about how much they want to help and go back to their blame-game process. Next PG&E bill, $441.00. The final blow was the big storm that went through this last weekend and I had no power until this morning. I am 77 year old disabled woman that needs oxygen at night and often during the day. No power, no oxygen and I am paying for a battery that offers me no protection. By the time my neighbors checked on me I was in bad shape. What really galls me is that, I have learned is I am stuck in a 25 year contract with this awful company.

5 months ago

Reply from Sunrun

We appreciate you bringing this to our attention, Peg. Let me start by saying we are so sorry to hear that you are having several issues with your system and to hear that you had no power for a period of time. Your safety is our number one priority and we want to do everything on our end to help resolve this issue for you. In order for our team to look into this further, we will be sending you a private message requesting additional account information. Once we verify your contact information we will then assign an Escalation Expert who will help answer any questions you have. Thanks!

Feb. 7th, 2024

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Verified Customer

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Cheryl

Employees from start to finish were wonderful, polite, and thorough. Very responsive, very little problems. Very easy, very quick.

9 months ago

Reply from Sunrun

Thanks for your review, Cheryl! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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Wendell

They answered every question we needed and they've been there if we've needed them in between. Our experience has been great, with no problems.

9 months ago

Reply from Sunrun

Wendell, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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Barbara

If I ever have questions, they're there to answer. I generate more power than I use, and the panels seem to be working well.

9 months ago

Reply from Sunrun

Thanks for your review, Barbara! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Carol

I don't have any problems with them at all. It saves me a lot of money to have SunRun on my roof and I don't have to pay all that electric bill.

9 months ago

Reply from Sunrun

Carol, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Sep. 29th, 2023

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Verified Customer

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Dave Jensen

Sunrun provided an excellent buying experience! They clearly communicated our next steps, when to expect progress, and were friendly throughout.

9 months ago

Reply from Sunrun

Dave, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 27th, 2023

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Verified Customer

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Paul Bordas

The ease of adding panels to my home. The clarification as to how the system works and how it would affect my electric costs.

10 months ago

Reply from Sunrun

Paul, thank you so much for your review. We are so happy to hear that you had a great experience with us and welcome to the Sunrun family!

Sep. 27th, 2023

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Verified Customer

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Tammy Woods Orland Park, IL

All has been really great, the panels are working we are producing energy, ComEd is charging a handling fee but that is to be expected. All is well.

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Tammy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 22nd, 2023

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Verified Customer

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John

My system failed on 9/6 while I was on vacation. No notice or action from SunRun. Scheduled repair10/5. My system has worked for many years at rated output with out fail.

10 months ago Edited September 20, 2023

Reply from Sunrun

John, thank you for your review and we are so happy you have enjoyed your services with us. We will be sending you a private message for additional information so we can look into your concerns for you. Thank you!

Sep. 20th, 2023

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Verified Customer

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Scott Sewell, NJ

The installers that were at my house said they would be returning to cut a few pieces that were too long. They never came back and I haven’t been able to get anyone back. There are 3 pieces that extend past my roof and it doesn’t look good at all. Also, we were offered a $1000 referral for anyone that we recommended SunRun to as long as they also purchased solar. We never received that $1000.

10 months ago

Reply from Sunrun

Oh no, Scott! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Sep. 20th, 2023

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Verified Customer

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Gregory Los Angeles, CA

Very happy with my solar panel system. My $11,500 (20 yr) lease will be recovered at the end of this year (6.7yrs). No problems EVER!!

10 months ago

Reply from Sunrun

Gregory, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 5th, 2023

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Verified Customer

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Cheryl Haines City, FL

I’m getting electric bills that are 223.84 that’s awful plus I’m paying you guys a 101.00 not like this at all especially with things being so much money we are seniors so this is hard

10 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Cheryl. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 5th, 2023

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Dan Redwood City, CA

SunRun presented a plan, keep within the agreed upon pricing, installed the system efficiently and followed up with system use and understanding the billing post-system activation.

6 months ago

Reply from Sunrun

Thanks for your review, Dan! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 25th, 2024

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brett white Cambridge, MA

I like how we know how much our electric bill is every month as we lease the panels. If we use more than the panels make it’s only a little bit more in the hot summer months

6 months ago

Reply from Sunrun

Thanks for your review, Brett! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 25th, 2024

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Arthur Glazer

What I am most impressed with is that all the was promised, planned and documented actually happened without any glitches or excuse's. A year into it we find the system working perfectly.

6 months ago

Reply from Sunrun

Thanks for your review, Arthur! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 10th, 2024

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Lana Younker

Matthew and his staff of installers were great to work with. They answered all our questions and helped us set up a super app that keeps us updated on our storage as well as usage.

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Lana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 2nd, 2024

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Ashley Peterson

The SunRun team that I worked with was very friendly and easy to work with. They communicated clearly and were easily accessible for any sort of questions related to the entire process, which was appreciated!

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Ashley! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 20th, 2023

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Ed Rothschild Vernon Hills, IL

The installation went smoothly and the system has worked perfectly for more than three years now. The cost was more than offset by the huge drop in monthly electric bills, from $250-350 a month to less than $20

7 months ago

Reply from Sunrun

Thanks for your review, Ed! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 4th, 2023

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Lasteveia Dixon Bakersfield, CA

Sunrun is a great company to work without! All the professionals are friendly and very knowledgeable. The process was smooth and any questions we had were answered speedily. Choose Sunrun for all your solar needs.

8 months ago

Reply from Sunrun

Your review brightened our day, Lasteveia! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 21st, 2023

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R. C. Writes Milpitas, CA

The two is based on the missing service for installing a new system for a new customer. 1) The installation did not pass inspection. The Sunrun crew stayed a few hours, applying fixes for the reported faults, and stated the follow-up should be in about a week. 2) No appointment was set up. After no call-back, for two weeks, I scheduled an appointment. They NEVER updated the available days - for a while it was only 2 days a week - which became full week like everyone else. I told them twice - they NEVER updated their work order. 3) I was NOT informed that staying around to label the breakers was part of the PGE inspection. 4) The installation was Oct 14, 2023. With all the delays, and the reschedule to pass the inspection - the best they can offer is Dec 14, just before christmas break. 5) If solar panels are approved and activated before 2024, I will consider it a lucy day and buy a lottery ticket. 6) No solar power until half of winter has passed - with the winter heating bills. The flexible payment plans are great. Everything is great until installation has be corrected before the service is actually available.

8 months ago

Reply from Sunrun

Thanks for letting us know, R.C. My name is Frances, and I am part of Sunrun's Social Media Team. Let me start by saying that we are so sorry it's taking longer than you had expected to get the system installation completed. We want to do everything we can on our end to help resolve this as quickly as possible. In order to best assist you we will be sending you a private message requesting more information.

Nov. 20th, 2023

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Verified Customer

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Sharon Nelson Palm Desert, CA

I have Sunrun Solar on my house in Redwood City, CA and I would rate my experience with that installation and operations a 5, however, I am now trying to get Sunrun Solar system on my house in Palm Desert, CA and they are taking a long time to get me the site visit report and installation design information that I needs for the HOA approvals.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Sharon. Your feedback helps us to keep improving your solar experience. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!

Jun. 30th, 2022

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Verified Customer

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Vanessa Orlando, FL

The whole process from beginning up to now has been very good. We felt supported and heard anytime we had a question about something. App is easy to use to track data too

2 years ago

Reply from Sunrun

Thanks for your review, Vanessa! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Greg Salt Lake City, UT

My system is producing more than expected and never had an issue. Going solar with SunRun was the best decision I made for my household. Highly recommend!

2 years ago Edited October 25, 2023

Reply from Sunrun

We're thrilled you had a good experience, Greg! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Marina

It's working out pretty good, it was the right company for me. Whenever I had questions they were able to answer them and take care of my needs. It was easy for me.

2 years ago

Reply from Sunrun

Thanks for your review, Marina! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Craig

The people were nice and talked and showed us how to use it. They worked very quickly and were very clean and picked up afterwards. I've had no problem with it.

2 years ago

Reply from Sunrun

Thanks for your review, Craig! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Margaret

It's beautiful, it works, and I'm saving money. Very professional. They arrived, they installed it, they cleaned up, and they left. They were wonderful.

2 years ago

Reply from Sunrun

Thanks for your review, Margaret! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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John

They were very very friendly, they were very thoughtful and very precise at explaining everything. They were hearing done installing in one day. I'm pretty happy.

2 years ago

Reply from Sunrun

Thanks for your review, John! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Otis

I've always had good experiences and outcomes with customer service. The product is very good quality and it looks great. It is very fast and efficient.

2 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Robert

I was really impressed with the workmanship. The whole thing took one day and the craftsman that installed it did a very good job. They have good panels and everything is neat and clean.

2 years ago

Reply from Sunrun

Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Rogelio Bellflower, CA

So let me tell you about Sunrun. They are great when they're trying to get your money, but once you have a problem they pretty much disappear and neglect you. I signed up through Costco. The guy that came was great. He was very knowledgeable. I was sold. One of the things he sold me was a battery which they call a BrightBox. This BrightBox cost me $5,000 and some dollars. For a year and a half I was happy with the equipment and I was telling my friends and family about Sunrun. Well that was before any problems started. Now, back in June, My BrightBox went out. I contacted the company they said they would schedule someone to come out and take a look. OK. So a few weeks later a guy comes out and explains that LG makes the BrightBox and the fuse is blown but LG does not allow them to change a fuse. Instead he'll have to order a new BrightBox and install it in a couple of weeks. A couple of weeks turned into a month. Now, on August 25th a new guy comes out and since I am working from home I told him to go into the garage and do his thing. I come out on my break to see the new battery, but there is no new battery. Same old battery. I call the guy to see what's going and you know what he tells me???? He says, " Oh, your fuse is blown I have to order you a new battery." I say, "No! We know the fuse is blown. You're supposed to install a new battery." He says, " I'll check the work order." Does he ever call back? NO! I call Sunrun, and an hour later an agent takes my info and says someone will call me back within two days. I send customer service an email. To be honest a very upset email. Did anyone ever call me back? NO!!! Did anyone ever email me? NO!!! In short I have a piece of worthless aluminum hanging on my garage wall which I paid $5,000 and some dollars for. Sunrun doesn't care that I've been without it for TWO MONTHS now. If you're interested in solar that's great, but I would not recommend Sunrun as your company.

3 years ago

Reply from Sunrun

Rogelio, We are sorry to hear about this negative experience and would like the opportunity to address any specific concerns you have regarding your system's performance. Please send us a private message with your address and we have a Specialist reach out.

Jan. 29th, 2021

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Verified Customer

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BillAZ Sun City West, AZ

Our system was installed in May 2019. It didn’t work until August 2019. The investor needed to be replaced. It took 2 months to get it changed out. It took forever to get the investor considering this was a new system. Poor and very slow customer service.

4 years ago

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Verified Customer

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Harley Chino Valley, AZ

They didn't install an adequate # of panels, yet we pay as much as others with more panels. Our neighbors with the exact same model home got 2 more panels than we did, they make the same monthly payment and they get bigger refunds from our local power company, but Sunrun said, "Hey you're stuck with your contract"!

4 years ago

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Verified Customer

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Bob K. Simi Valley, CA

The rate I am paying is higher than I remember being told initially, and the combination of the two electric bills does not seem like an improvement over my original single bill with SCE.

4 years ago

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Verified Customer

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Anonymous Victorville, CA

I live in the high desert. It is very hot here. I think it is worth while. I got the tax refund for it. I did have a problem understanding the instructions and I had to call them. I have liked the service, it is convenient.

4 years ago

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Verified Customer

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Doug Smith Palm Desert, CA

A customer service oriented company, they’re very good and responsive and always available and follow up. Installation was fine. they did a very good job.

4 years ago

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Verified Customer

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Glenn Winthrop Harbor, IL

We've got a great rep that keeps us informed of what's going on. Installing the panels went as smooth as it could be. We're looking forward to getting the battery packs with it.

4 years ago

Reply from Sunrun

We're thrilled you had a good experience, Glenn! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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TFS

disappointed with the gentleman who was our contact person, never returned calls or answered questions when asked...If not for Denim W I would have terminated installation ed

4 years ago

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Verified Customer

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Kalee Buckeye, AZ

Installation went fine people came out on time and they got it up when they said they were going to. It's almost impossible to get a hold of a real person and have them actually call you back when they say they're going to call you back and if you ever do get them to call you back they don't offer to help and they don't send anybody out to help you they just give you the run around the entire time. The equipment doesn't work the way they say it's going to work and they're not willing to fix it to make it work. I would tell people to not use their company and if I could go back in time and not use their company I would not use their company. I wouldn't get solar at all.

4 years ago

Reply from Sunrun

We would like to apologize for your negative experience with Sunrun. We are saddened to hear that your experience has not been the greatest. We want to make sure we are fixing any service issues promptly. We'd like to learn more about your specific situation and make things right. We will direct message for more information, and so we can also collect your contact information.

Mar. 25th, 2020