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Sunrun

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9.2

Overall Score

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Gerardo Quino

Excellence info to communicate between each others.

2 weeks ago

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Reply from Sunrun

This is awesome, Gerardo! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Ramachandran Balasubramanian

Best decision to have solar because saving money

3 weeks ago

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Reply from Sunrun

Thanks for your review, Ramachandran! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 4th, 2024

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Sumaiya Sarawat

I like being able to communicate with a real human being

3 weeks ago

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Reply from Sunrun

We like being there for you, Sumaiya! Thanks for choosing us!

May. 1st, 2024

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Lorna Santarossa

Sunrun did a fabulous job installing our solar we love it

3 weeks ago

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Reply from Sunrun

This is awesome, Lorna! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 1st, 2024

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jbarry471

Easy to work with and work performed was outstanding.

3 weeks ago

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Reply from Sunrun

Thanks for your review, JBarry471! We're so happy to hear that the team was easy to work with and we appreciate you sharing this with others! Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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William Checkvala

It was a very positive experience from start to finish.

3 weeks ago

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Reply from Sunrun

We're thrilled you had a good experience, William! Thanks for taking the time to share your feedback. Welcome to the Sunrun family!

May. 1st, 2024

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Patrick Ortman

Sunrunn's customer service is exceptional

3 weeks ago

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Reply from Sunrun

This is awesome, Patrick! Your positive feedback is like a ray of sunshine to us. We're so happy our team could guide you through your solar experience. Thanks for choosing us!

May. 1st, 2024

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Olga Valdivia

Happy to have gone solar! Sun run through Costco.

3 weeks ago

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Reply from Sunrun

You've brightened our day, Olga! We aim to make going solar easy and enjoyable, and we love getting feedback like yours. Welcome to the Sunrun family!

May. 1st, 2024

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Boxer M15

Customer Service great and very easy going.

3 weeks ago

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Reply from Sunrun

We're thrilled you had a good experience, Boxer M15! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 30th, 2024

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Yolanda Asbury

I like the fact that I can save money and the environment

3 weeks ago

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Reply from Sunrun

Thanks for your review, Yolanda! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Apr. 30th, 2024

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Ron Grant

Matt was knowledgeable, personable and genuine

3 weeks ago

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Reply from Sunrun

This is awesome, Ron! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 30th, 2024

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W Urbina

Great service, friendly and very clear information.

3 weeks ago

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Reply from Sunrun

Thank you for helping us to create a planet run by the sun W Urbina!

Apr. 30th, 2024

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Martin Przybylski Schaumburg, IL

I have been up and running for a little longer than 6 months now and am amazed at how efficient my system is. My electric bill has dropped to about $15.00 per month, which is just for small taxes and the electricity delivery charge per month. I am extremely pleased with the system.

10 months ago

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Reply from Sunrun

Thanks for your review, Martin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 19th, 2023

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Paul Oettinger

Sunrun delivers on their promise and has great value for the money.

1 month ago

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Reply from Sunrun

Thanks for your review, Paul! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 23rd, 2024

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Rosalynn Perez

Its so refreshing to work with a team of professionals from start to finish!

1 month ago

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Reply from Sunrun

Thanks for your review, Rosalynn! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 23rd, 2024

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Marco Martinez

Excellent customer service. System work great. A lot of savings in energy.

1 month ago

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Reply from Sunrun

This is awesome, Marco! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 23rd, 2024

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Elizabeth Johnson

Easy to deal with, very good communication and follow through.

1 month ago

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Reply from Sunrun

Thank you for taking the time to share your experience with us, Elizabeth! We are so happy to hear that you had a smooth experience throughout the entire process. We appreciate you sharing your feedback with others. Thank you so much!

Apr. 20th, 2024

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Deborah Duwe

I enjoyed working with Johannes throughout the entire process, from conception and design to the final installation and fully operational status of the solar system. He, and the rest of the Sunrun team made me feel confident in my decision to lease a solar system with them. I look forward to a positive experience with the system now that it is up and running, and hope that the support I experienced over the last several months will be there for me in the future.

1 month ago

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Reply from Sunrun

Thanks for your review, Deborah! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 25th, 2024

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Amparo Santiago Boston, MA

Ron D showed up at my house two years ago I think an I was A little unsure about doing business at the door like that but he seemed very respectful and informative so I let him in. I have to say everything he said lined up and we have been saving so much money more than we actually expected. I will definitely refer him to anybody because he said the right expectations with us and stayed in contact the whole way through!

1 year ago

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Reply from Sunrun

Thanks for your review, Amparo! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 14th, 2022

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Tim Lawler Kihei, HI

I have had my Sunrun Solar system for over one year. Anna our sales rep she explained everything and answered all my questions. I highly recommend Anna , she guided me through every step of the way through the installation. The hardware is zero maintenance and the software they use runs great. The installation & setup was quick then waited for my city and electric company approvals. You can review your systems progress or run a report anytime you want from anywhere you want.

1 year ago

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Reply from Sunrun

Thanks for your review, Tim! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun! 🌎🌞

Aug. 23rd, 2022

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RosieLafrance Hyannis, MA

Thiago B stopped by my house 4 years ago and set us up for solar, we saw a lot of neighbors getting solar and thought it made sense to save money. Our usage is very high and we have ended up saving over $1,000 annually. I want to thank Thiago for always being available and answering any questions. Recently I had trouble setting up my billing on the sunrun app and Thiago stopped by to help me out. 10/10

1 year ago

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Reply from Sunrun

Your review brightened our day, Rosie! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 1st, 2022

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David Adams Attleboro, MA

Ron D came to my house about a year and a half ago and I was a little hesitant because I know nothing is for free. But I let them in to hear his pitch and it turns out there is a program that you can qualify for to get solar at no cost. Luckily this company was able to do upgrades to my home because I needed a roof in some electrical work done and they were able to do everything to get my Home to code and also save me money on my electricity without any out-of-pocket expense. I would highly recommend Ron and Son run because my overall experience has been exceptional.

1 year ago

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Reply from Sunrun

Thanks for your review, David! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 1st, 2022

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Christopher Stargiotti Tucson, AZ

Every step of the process went smoothly, and more importantly, as expected. From the initial consultation the process was laid out with realistic timelines. The consultant also explained how he designed the system and why he recognized what he did. I actually went with one more panel than he originally recommended. There was no upselling. I did this because the info he had from the prior year was inaccurate due to us being out of town. Overall it was an outstanding experience.

2 years ago

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Reply from Sunrun

Thanks for your review, Christopher! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 23rd, 2022

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Jim Stark Denver, CO

We're just beginning to speak with SunRun, but their initial presentation has us very enthused. They even have a way to incorporate the tax incentive into the cost offset, so that we (who don't qualify for the tax incentive, that is, we do not have a tax liability) are still able to benefit from the tax incentive. John B was our first contact person, and we believe after looking at at least five other company's presentations, his presentation is by far the best.

2 years ago

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Reply from Sunrun

We're so happy to hear that you had a good experience with us, Jim! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. We hope that you join us in creating a planet run by the sun!

Feb. 15th, 2022

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Kenneth Coleman Raynham, MA

The installers were on point, they didn’t waste their time and did a wonderful job setting up the solar panels. They all worked like a well oiled machine, which shows that they are good at their job and enjoy doing it. I am very excited and happy I decided to get the solar panels, and with a team like your installers and your service rep John P. You can’t go wrong with saving the environment with Sun Run. Very happy customers, Ken and Stephanie C Brockton Ma

2 years ago

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Reply from Sunrun

Hello Ken & Stephanie,
Very happy to hear your installation was not stressful, the way it should be! It's empowering to create your own, clean energy and glad you're doing your part to help the environment.

Aug. 25th, 2021

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Robert Martinez Scottsdale, AZ

I have dealt with many companies in my life, but I must say the people that work for Sunrun are incredible. Cristian and Jessica were my main contacts. They responded quickly, always answered all my questions and were very helpful. I cannot express how fearful I was about getting solar. My system is now up and running and I feel very comfortable about it - mainly due to these 2 people. Thanks

4 years ago

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Joshua Melbourne, FL

Phenomenal experience that my family and I had from SUN RUN, from the consultation, installation, and down to showing you how to use your system. The communication link was always there to let you know what step of the process you were in. Nobody left us hanging which I really appreciate a lot. I would definatley give SunRun a referral to anyone wanting a system installed. Thank you guys for the awesome experience of doing business with you.

5 years ago

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Reply from Sunrun

We love to hear from you and your family were happy every step if the way. Let's create a planet run by the sun. Welcome to the Sunrun family.

Apr. 23rd, 2019

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Karen B Shingle Springs, CA

Mark B and the Sunrun team delivered an incredible experience. This is our second home with a solar (went with a different company on the first.. mistake). So happy with this decision. The team called and check in on us even if there was no new news. Also, the system was installed much quicker than expected. Call Mark B and Sunrun if you are even thinking about going solar.

5 years ago

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Reply from Sunrun

Karen! Thank you so much for sharing this wonderful experience. We are delighted to see that the process was a success and your system was installed quickly! Sunrun loves to see that we are walking our customers through the process, step by step. Let's create a planet run by the sun, and welcome to the Sunrun family!

Dec. 19th, 2018

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Barbara Okken Phoenix, AZ

I was incredibly impressed with Sunrun through the entire process before "flipping the switch" to turn on solar power. It took 3 - 4 months from 1st sales contact to final turning on due in large part to lots of "red tape" with the local electrical supplying company. Sign-off email at completion of installation said to continue watching electrical use during high cost hours. I questioned why (by email), but never heard back. It took my first high electrical bill to sort out just how this whole process works. My last (4th) electric bill was the smallest - $54.00. I was told it would only be about $20 monthly for "connectivity". I have, also, since been told by a realtor that there will be problems for a buyer purchasing the home if there is still money owed on the contract. I will be 95 at the end of this! I've since had an issue with some work that a subcontractor did and have had a lengthy process trying to get the issue resolved. The case was finally turned over to someone who would review and get back to me. 10 days later she hasn't called and has not returned 2 phone calls. Do thorough research before investing in any solar. Don't be fooled by "there's absolutely no money out of your pocket".

5 years ago

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Reply from Sunrun

Thank you for reaching out. We are so sorry to hear this was your experience. We will share your feedback with our leadership team.

Oct. 25th, 2018

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carl riggs Yuma, AZ

Have gone solar since 2/17 and the panels have produced what was promised. Our home is 2500sf with a split existing a/c system (2) outside units. When we purchased the house in 5/16 monthly APS bills averaged about 350$$ a month in the summer and appox 275$$ a month in the winter. We have found that for 8-1/2 months our APS bill is appox 35-50 a month mostly taxes etc. The other 3-1/2 months we're averaging appox 175-325 APS bill. Our goal was to average about 200$ a month year round. We're not quite there yet because our existing A/C units are 13 years old and one will get replaced this winter with a new efficient unit. Anyone thinking you will get 100 percent away from APS forget it they still bill you for many different things. So in a nut shell we're getting what was sold to us and am satisified. Hopefully with the new A/C unit our summer rates will decrease.

5 years ago

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Reply from Sunrun

Wow, what an amazing review. Thank you Carl R. for sharing your fantastic experience with us. We are proud to hear how satisfied our customers are. We are here to create a planet run by the sun and you are a part of this as well, thank you! Power forward!

Sep. 18th, 2018

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WAYNE BARBOUR Shingle Springs, CA

I researched a lot of solar companies. I asked many of my friends that had solar installed. At that time, 2014, there were very few that offered a PPA plan. Sunrun was one. I talked with their Rep. He was very helpful and informative. I was convinced the PPA was for me. No cost at all. How could I go wrong to not cough up 20 to 30 thousand dollars for a loan to own and maintain my system. With the PPA plan Sunrun takes care of everything. I recommended Sunrun to my friends. They were equally happy with all the results from Sunrun. Thanks guys!

5 years ago

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Reply from Sunrun

Hello Wayne, thank you for sharing your awesome review. We aim to keep things simple by setting just expectations and providing you with the most supportive customer service. We're happy this was the experience throughout your solar transformation Power Forward!

Jul. 9th, 2018

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Chuck Fraley Carlsbad, CA

We went thru Costco for the extra security. Sunrun's installation was neat, well organized and well coordinated with a new roof we installed at the same time. We chose a lesser percent (roughly 75% of our previous years usage) and have now gone almost two years and our balance with the electric company is under $100, when our monthly bills ran $265 on average. Great experience.

6 years ago

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Reply from Sunrun

Thanks for sharing your wonderful story, Chuck F! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward!

Mar. 9th, 2018

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Howard Lyn-Kew Odenton, MD

I was aware of solar energy but not until Mr. Jonathan N. approached me about installation that my interest was piqued. Since that initial meeting, I had it installed and he recently visited to ensure the system is meeting my expectations and provide more general information about solar energy. He is motivated, enthusiastic, and that along with the savings I am already realizing validated that I made the right decision. He is truly an outstanding employee.

6 years ago

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Reply from Sunrun

That's what we love to hear, Howard! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

Feb. 27th, 2018

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Kathryn Crawford Fullerton, CA

So sorry for those folks who had a bad experience with this company. I am very pleased with the installation process and my saleslady was and is very professional. Inspection scheduled and then an ok to turn this system on. The crew who did the installation was quick, professional and cleaned up everything. All concerns were addressed and taken care of. They first installed new roof tiles where the panels go because my roof tiles have 10 years left, and this is a 20 year installation project. All went well.

6 years ago

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Kevin Dyer Newbury Park, CA

We finally jump on the band wagon to get solar in our lives. We decided on SunRun Panels after talking to several neighbors that had experience with SunRun and other companies solar products. We did not go through SunRun directly, but a contractor that installed their products. The panels are beautiful and very efficient. The installation was on time and very quick, only one day for 14 panels. We are looking forward to adding our first Electric vehicle to our family and going solar seemed the right choice.

6 years ago

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Ronald F

Thank you Sunrun, the Solar experience was outstanding. From the management team, coordinators & staff the professionalism shown was exceptional. Everyone was knowledgeable & explain the process before each installation. The cleanup afterwards was immaculate. I would without a doubt, recommend the Sunrun team to all. You will definitely notice the difference in your bill, SOLAR is the way to go. Thank you again, SUNRUN it was AWESOME!!!!

6 years ago

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Janet Sims

I can only rate Sunrun on the installation of my panels so far,the team of Highpowered, did an excellent job on the installation, yes there was noise (to be expected. They left their work area clean of debris, and all the men worked together very well, (pleasant surprise). I am in the process of waiting for the final inspections to be done before the system is turn on. So far so Good.

6 years ago

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Robert

I opted for Sun Run because they were promoted and backed by Costco. Their salesperson was knowledgable and honest, and I investigated the panels they were offering and they were very efficient, though maybe not the absolute best. It took a couple of months to get all the local and state approvals and for the panels to arrive. The installation went pretty quickly considering there were over 30 panels (I wanted to cover Tiers 1 and 2 - we are with LA DWP) and I went up on our flat roof a few times to take pictures etc. They finished their work and replaced carefully all the tiles that had to be removed to access the roof safely. Here is the good news/bad news. The day after they completed, it poured buckets. I woke up to find a waterfall in the family room because two of the anchor holes they have to drill to protect their workers on the roof, were not plugged like the others. The good news part is that we discovered the problem right away and they came out to verify the problem and temporarily stop the holes. They also stepped up to pay for the cleaning of the Persian Rug, the sofa, refinish the wood table, refinish the entire wood floor in the family room, gave us $350 in gift certificates as additional compensation. So although they made a terrible mistake, and we were inconvenienced for several weeks, they took charge and provided first class service to fix everything. After five months of use, no problems, and my electric bill has been the minimum $11/month fixed fee, and I have accumulated credits to use if I go over my production. The communications during this process were quick and regular. I have read the other reviews and most of the unhappy ones were from the East coast and not from California or the rest of the West, although many had no geographic identification.

6 years ago

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Jennifer Garcia West Sacramento, CA

It is early on in my SunRun journey. I've been Solar for only one month. But, this was a very easy transition. I was supported through and have had an easy time getting answers to all my questions. I hope this ends up bring the financial savings I am hoping for. I already know we are making a positive impact on the environment with this change. Happy Customer! Solar Geek! Jen Garcia

6 years ago

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Joyce Pierson Phoenix, AZ

I have been using my solar system designed by SUNRUN since January 2017, 6 months. After several delays in installation, I am happy to see results now, more than 200 kWh weekly. The ideal is to produce what we use to avoid the high bills during peak usage in hot summer months in Arizona. Currently I have produced over 2000 kWh in excess of usage. That should allow us full use of our central air without high monthly bills to our electric company. I must also say that most of the problems we encountered were due to the age and structure of this house. When the inspector failed the completed job, SUNRUN stepped in & worked directly with the installer and me to get our system working. Their customer service department was excellent in follow up throughout my frustrations. I am also very satisfied with my sales rep throughout. He continues to be available & interested in any questions or concerns I might have about my system and it's impact on electric energy consumption. Lastly, I love the mobile app that SUNRUN has linked to my system enabling me to monitor production by day, week, month and year. It is fantastic!

6 years ago

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Donna Dougherty

We are fairly new as our system started up in late October. But....so far, so good. I have no complaints what so ever. We loved working with Joe A (Solar Universe). Wonderful man! The only issue to remember for those interested is that the "day" your power turns on is your actual billing date, and cannot be changed. Other than that, this is a terrific company, way better than other's I looked into. Highly recommended. Thank you all for a positive experience.

7 years ago

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Peter Faller Lodi, NJ

Have had Sunrun for 5 years, the system has paid for itself. Between the Srec's and credit on my PSEG electric bill my savings have paid for the system. It helps in the summer by shading the roof and keeping the attic where my AC air handler is located cooler and to protecting the shingles from the summer sun. The house is worth more when you tell the buyer you only pay to rent the electric meter and at the end of the year you get a check for over producing that just about covers the meter rental.

7 years ago

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Jerry Klepadlo

I've had Sunrun since May 2016. I have to say from the initial call and to this very day -they have been outstanding. Whenever I need something I call the person who got me started with Sunrun, Tom H. Tom is beyond amazing. Any issues, concerns, referrals, or even just to say hello-Tom is there for you. My system has been running since May and everything is good with it-no complaints. I did my homework before choosing a solar company and Sunrun is the best.

7 years ago

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Dorothea E Rogers Baltimore, MD

I loved the experience of the delivery of my new Solar System. The entire process was great, starting with Hannah in sales, then the Hotel installation Team. I had a small problem in the beginning, but the Project Manager, handled it immediately !!! They made me feel like, my opinion mattered. So... for that reason, I have already referred a family. Sunrun..YOU ROCK!!! Thank for all you do! Dorothea E. Rogers

7 years ago

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Sam Elters Chandler, AZ

Excellent experience from beginning to end - when we started generating solar electricity; Dan was extremely personable, truthful and candid; Sold us on the system; The Sunrun team Delivered on promises and completed ahead of schedule; Was responsive, transparent and credible; It was truly a pleasure dealing with them and overall a very pleasant experience. I recommend Sunrun to my family and dearest friends.

7 years ago

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Betty Tilley

I am delighted with my Sunrun solar panels. The entire experience has been totally positive, from a knowledgable and informative sales rep, Laura N, to my coordinator, Crystal, the installation team, New Team and the follow up from customer service to make sure that everything was working as well as assuring me that I would get prompt service if I have any future questions or issues. Now, I am anxious to see my power bill after a full month of solar panels working hard to save me $$.

7 years ago

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Thomas McElhattan Springfield, MA

This company has high expectation for their work, Scheduling, and neatness in what they do in all aspect from the sales person to the end. I ask question they were answer or I will give you the answer in a few days. I ask for a hoody with their name on it was mailed within three days to me at the house. I am proud to advertise the company that is going green for future generation.

7 years ago

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Juan Navarrete

Great service on Oahu. Went the Prepaid lease route and from $350/month to less than $20/month. Had to move off island after about 2 years, sold the house very quickly (less than a week) due to the great solar installation. Transfer to new owners was impossibly easy. Looking to build a new home and will definitely be contacting SUNRUN again! One inverter failed, SUNRUN immediately replaced it and refunded the cost of the grid's electricity during the short wait.

7 years ago

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Nancy Porter Dunstable, MA

The salesman (Mark C) was top dog in helping with everything. He answered every question/ concern many times over and over. Customer service was there to help with every need we had even the dumb questions. I would recommend them even before seeing all the results. They were very professional with the installation and clean-up and showing us all the panels and boxes, then explaining how to turn it on when the inspections were completed.

7 years ago

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Tony New City, NY

We interviewed 4 companies before we chose SUNrun. They were flexible and let us choose the more efficient panels, they also had 3 payment choices for us; to own outright or to lease over time. The math worked out and we're able to save about 40% off our monthly bill. Installation was quick, professional and efficient. Overall, I'd recommend them for any residential installation.

7 years ago