Name: Sunrun
Rating: 4.0

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RONALD WHITE Show Low, AZ

I personally leased this system from SunRun through our local Costco for our temporary home until my daughter could purchase the house from us. The system is still in our name, no problem with SunRun. They were very professional in the whole transaction including customer service after the system was installed. We had to have them come out to remove the system for an install of a new replacement roof just last year. They only charged us $500 for this and it included updating the rack and other electrical connections. I highly recommend SunRun for through Costco for a solar system lease or purchase.

2 years ago

Reply from Sunrun

Thanks for your review, Ronald! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 2nd, 2021

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Karen M Woonsocket, RI

Solar is the best you can do for your electricity. We chose Sunrun they are the best for getting the job done quickly and professionally

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Karen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 30th, 2023

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Kathryn Stringer Solvang, CA

I really appreciated all the customer care I was given by Scott. He answered all my questions promptly with up to date information.

4 months ago

Reply from Sunrun

Kathryn, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 19th, 2023

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Emily Markwood Wood Dale, IL

All the staff are very personable and helpful throughout the process. I’ve been really happy with my entire experience.

4 months ago

Reply from Sunrun

Your review brightened our day,Emily! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 18th, 2023

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Rose Elam Arlington, TX

I signed for my solar panel to be put in 2017. In 2018 I had them put in and I have not had a decreased electricity bill since that time. I have called and due to me not being able to be there on an 0800 to 1700 schedule Monday through Friday, they had no service for me. I final stop working a full time job and 2023 and they said the problem was the control panel. The electricity bill has not to this day come down to the quoted price before signing the leasing contract of $50.00. My bills are always. $200.00 or more. To get out of the contract, I have to Pay $16,083.00. What a bunch of crap.

6 months ago

Reply from Sunrun

Hey there, Rose! We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. They can take a few business days to review your account information so please don't hesitate to send us a private message if you have any questions in the meantime. Thanks!

Oct. 25th, 2023

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Michael Adams Dallas, TX

I HAVE AN INTELLECTUAL DISABILITY, NO ONE EXPLAINED TO ME HOW ANY OF THIS WORKS. I WAS GIVEN PANELS AND PLANS THAT DIDN'T SUIT MY NEEDS AND ENERGY CONSUMPTION AND STUCK WITH BILLS THAT WERE/HIGHER THAN WHAT I HAD BEFORE. NONE OF WHAT I AM CURRENTLY GOING THROUGH WAS EXPLAINED TO ME AND NONE OF IT ACTUALLY FITS MY NEEDS. NO ONE EXPLAINED WHAT ANY OF THIS MEANS WHEN GOING THROUGH THE PROCESS. WHOEVER DESIGNED MY PLANS AND INSTALLED MY PANELS DID SO UNDER THE GUISE THAT MY CURRENT ENERGY CONSUMPTION WOULD COVERED UNDER THE SOLAR PANEL PLAN I WAS GIVEN. THIS WAS NEVER TOLD TO ME OR EXPLAINED. NO ONE CARES THAT I WAS GIVEN A PLAN THAT WAS NEVER EXPLAINED TO ME WITH VERBIAGE THAT WAS NEVER EXPLAINED TO ME. NO ONE CARES THAT I WAS GIVEN A PLAN THAT THE ONLY WAY IT MAKES ANY SENSE TO HAVE IS TO REDUCE MONTHLY CONSUMPTION DRASTICALLY. IF NOT I ACTUALLY WILL PAY NEARLY DOUBLE WHAT MY UTILITY BILL IS. NO SALES REP EXPLAINED THIS, NO ONE AT THE COMPANY CAN EXPLAIN THIS IN A MANNER THAT ACTUALLY MAKES SENSE FOR ME AS A CUSTOMER TO HAVE.

6 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Michael. Let me start by saying we are so sorry to hear about this situation. Our team would love the opportunity to speak with you further about your concerns to see how we can help turn this situation around. In order for us to best assist you, we will be sending you a private message requesting additional account information so we can assign an Expert to your case. Thanks!

Oct. 18th, 2023

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Edward Sarinas Chula Vista, CA

This company is untrustworthy. I specifically told the salesperson that I did not want a lease agreement. I negotiated a purchase agreement that I electronically signed on 8/6/2022. As I later learned, the salesperson did not electronically sign that contract, but instead put my signature on a lease agreement. The panels were installed in August of 2022; however, it took three appointments before the city would sign off on the permit because the company representatives either didn't show up or failed to provide the necessary documentation. The solar panels didn't go online until January of 2023, which unfortunately caused me to lose out on the solar credits until 2023. After the final approval, I attempted to make my final payment. I was told that I didn't have a purchase agreement, but I had a lease agreement. Fortunately for me, I kept every electronic document, including my copy of the purchase agreement, emails, and text messages. It was nearly impossible to get anyone in that company to listen to me or to find someone who could actually help me, After eight months, the company relented and renegotiated a new purchase contract. Shame on them!

7 months ago

Reply from Sunrun

Edward, we are so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case to help improve your experience with us. Thank you!

Sep. 19th, 2023

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jlwgraphics San Jose, CA

BUYER BEWARE! Please, if anyone from Sunrun approaches you, your door, from Costco or wherever DO NOT use this company. Read all the most recent reviews. I think they average a 1 dating back to June. What do you do when you see a restaurant rated a 1? Enough said. I signed on with them back in March. They still have not even started the work. Their excuse, PG&E. Of course.. how easy.. blame it on the other business. There is way more to this, but it starts with service and they lack this in every way. To start, the initial sale: Visit to the house, assure you they will stay with you and make sure you are taken care of. EVERYTHING perfect until you sign.. and of course they get their commission. I had 2 salesman, but one in particular who only cared about the sale is Mike G. I have tried to call and text him for months and nothing. Ghost. He used all the jargon, promised, total sales guy. nothing to back it up. Since March, I have been offered 2 dates to come up and do an electrical panel upgrade (not even install the solar yet), Thats 2 dates, in 5 months. I finally get a date in August and the guy comes out and says.."ohhhh we are probably going to need to move your panel to a different location" He could have come out much earlier to tell me that, but .. nope. So we are not in middle September and the whole company is basically leaving me hanging and blaming it on PG&E. 2 MAJOR things.. my bills due to the heat wave are super high so I am losing all that money that is the reason I went with solar. The 2nd I will likely get the panels installed when it gets dark at 5pm so I will not be able to store the energy. This company is poorly run, has awful customer service and if there is anything I can assure you of, you will be no different. Please choose any other company.. or you will be in for a lot of agony and empty promises.

7 months ago

Reply from Sunrun

Thanks for letting us know, jlwgraphics! We're so sorry it's taking longer than you had expected to get the system installed. We want to do everything we can to help resolve this. Be on the lookout for a private message from us, requesting additional account information so we can get an Expert personally assigned to your case.

Sep. 14th, 2023

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TRUCKMAN2017 Denville, NJ

The service is great customer service is good better than anything. I ever experience it’s not a machine l like there service they treat you like a person.

8 months ago Edited August 22, 2023

Reply from Sunrun

Thanks for your review! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Aug. 15th, 2023

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T. C.

Got 12 panels (490 watts) , 1 tesla battery 13.5 , i turn on 2 air cond. 1 is 12 btu , 1 is 18 btu turn both on at 10pm battery is out of energy by 3:am , Not happy at all ! would need 2 batteries to make them work not informed of this at time of selling. After wards was told by seller put temp. at 72° thats hot i want cold 60° . keep this in mind at time of purchase. c.s. said use 1 air cond. not much help..having 2 batteries for $240 . monthly for 25 yrs..that is helping ! NO HELP FROM SUNRUN ! STAY AWAY ! SHOULD THEY HELP ME I WILL REMOVE THIS REVIEW AND PUT A GOOD 1 IF NOT IT STAYS HERE FOR ALL TO READ. Aug. 29, 2023 - update - No help from sunrun , they say system is fine & battery don't turn on 2 air conditioners (heavy loads) so battery can last all night , wow some customer service! i'm in moca , P.Rico. These solar panels need more power & another battery to work efficiently ! I DO NOT RECOMMEND 12 SOLAR PANELS & 1 BATTERY YOU CANNOT OPERATE 2 AIR CONDITIONERS ! To sunrun : System has 25 year guarantee why do you want to send specialist to my house that charges me $190. for 1 visit amazing customer service !

8 months ago Edited September 6, 2023

Reply from Sunrun

We appreciate you bringing this to our attention, T.C. We are so sorry to hear that you are having issues with your battery and our team would be more than happy to look into this further to see what the issue is. We will be sending you a private message requesting additional account information so we can assign an Expert to your case that can help you further. Thanks!

Aug. 15th, 2023

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Verified Customer

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Andrew Jones Evergreen Park, IL

From sales to installation, the process was seamless. The salesperson addresses our concerns and the panels are aesthetically appealing.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Andrew! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Robert Klinger Florence, AZ

We've been with Sun Run for five years and it's exceeded our expectations. All equipment has been excellent and panels have saved us a lot of money.

1 year ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Jesus Miranda Yuma, AZ

We had amazing representatives understand the importance of using solar energy. They explained everything in a way we could understand

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Jesus!

Jun. 16th, 2022

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Verified Customer

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Jim Meyer Schaumburg, IL

The leasing process was very straight forward and there have been no problems in the 2+ years they have been in operation.

1 year ago

Reply from Sunrun

We're thrilled you having a good experience, Jim! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Robert Hays Galena, MD

Very reliable equipment and service. I've only had one issue since the system was installed and it was taken care of immediately.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Robert! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Pauline

I was happy the way that they performed work. They are very good, very fast. It looks all good. They were very pleasant to deal with.

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Pauline!

May. 26th, 2022

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Verified Customer

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Michael

I think everyone should go solar. Sunpro has the latest technology. The individual I worked with really knew his job and knew what he was doing.

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

May. 26th, 2022

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Verified Customer

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William

The customer service was very helpful and they took care of my situation quick. I never had any problem with the power energy so far.

1 year ago

Reply from Sunrun

Thanks for your review, William! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Brenda

I'm really pleased with my power bills from the power company. Installation went very well and quickly. The salesman that came to the door was very convincing.

1 year ago

Reply from Sunrun

Thanks for your review, Brenda! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Nancy

I'm disappointed that I can't add on a battery after installation. I've never had a problem with the equipment. Installation was very smooth.

1 year ago

Reply from Sunrun

Thank you for your interest in our backup battery, Nancy. We are working on a retrofit solution for existing customers and expanding our home battery solution to more states. As soon as a retrofit is available, we will let our customers know. Thanks!

May. 26th, 2022

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Verified Customer

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Ed

The salesman that came was outstanding. Everything went smooth, very smooth. In six years I haven't had a problem with my system.

1 year ago

Reply from Sunrun

We're thrilled you're having a good experience, Ed! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Beth

Once they got out here to install the panels it went very quickly and smoothly. We've not had any trouble with the equipment.

1 year ago

Reply from Sunrun

Beth, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Diane

They've always been there when I needed them. I thought the installation process went very well and I had no complaints.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Diane! Thanks for taking the time to share your feedback. We really appreciate hearing from you. Thanks for playing such an important role in our solar community and helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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John

We don't have any problems, they are doing a good job. We also save money by using them. They did a great job with installation.

1 year ago

Reply from Sunrun

Thanks for your review, John! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Kevin

They are always able to take care of all my needs. All seems to be working good. The installation process went very smoothly.

1 year ago

Reply from Sunrun

Thanks for your review, Kevin! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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John H Phoenix, AZ

The people and service was great, responsive and installed as planned. Cost higher than others and the app has less information than others I have seen.

3 years ago

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Verified Customer

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Warren Fresno, CA

The service has been okay but they did break forty tiles while putting the panel in. I was not happy with the cost of installation but since then it has been working fine.

3 years ago

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Verified Customer

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Scott Fresno, CA

They are generally excellent but there was a complicated billing issue where they changed the address for mailing three times in two months and lost everything.

3 years ago

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Verified Customer

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Jerry Bryantown, MD

No problems with the completion of the project or the solar panels. From the time of schedule to the time they finished was great.

3 years ago

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Verified Customer

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Ron Sebastopol, CA

They haven't shown up for the last two scheduled appointments I sat and waited for 4 hours on each one. I've been pleased with the equipment. Their installation is fine the sales people were fine but the maintenance people are irresponsible.

3 years ago

Reply from Sunrun

Thank you for sharing your concerns with us. We apologize that you had a negative experience during the installation process. We take damage claims very seriously. Please rest assured this is not the typical experience please reach out to Customer Care (855-478-6786) and we will further investigate this issue.

Jul. 6th, 2020

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Verified Customer

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Tabitha Aiken, SC

They only took one day and the installers are very professional and very unique. My solar panels look like they are in good shape.

3 years ago

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Verified Customer

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Nathan Jeffcoat

The best person in the whole experience was the initial salesperson, Nathan. I was not a fan of the project manager, who was very difficult to get ahold of for me.

4 years ago

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Verified Customer

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Stephen Tucson, AZ

It keeps breaking down. I have had a very bad experience with SunRun in terms of their telling a subcontractor to disconnect my system for non payment when I had prepaid a twenty year lease up front for sixteen thousand dollars. It was embarrassing and I had to spend a lot of time correcting this.

4 years ago

Reply from Sunrun

If you're experiencing chronic under-performance we definitely want to look into this and find the root cause of the issue. We're disappointed to hear you haven't been able to get assistance previously. Please feel free to private message us.

Mar. 25th, 2020

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Verified Customer

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Garnet Waianae, HI

Didn't met our expectations, we told agent What we wanted at the first meeting and he assured us to get what we want but it didn't happened. We can't do anything now cause we're bound with their contract

4 years ago

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Verified Customer

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Steve Morrison, CO

4 years ago

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Verified Customer

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Anne Scottsdale, AZ

Initially, SunRun told me that it would save me on my bill and it would install enough solar panels to cover all my bills. But It doesn't cover even half of my electricity bill's. I was told it would do. The installation did go smoothly and the company had good communication

4 years ago

Reply from Sunrun

This is not the Sunrun norm! We would like to take this opportunity and review what specific issues you are concerned about regarding your bill. We know waiting to get the system installed this long is not ideal please feel free to contact our Customer Care team and we can address this issue.

Jul. 6th, 2020

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Verified Customer

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W. Hamilton Bellflower, CA

Sunrun has saved us a lot of money. Our rep was patient with us in deciding. We got over good2 panels put on and that has helped our electrical bill tremendously.

4 years ago

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Verified Customer

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Andoy Buckeye, AZ

Project scope, schedule and budget spot on. Home analysis review, install and actual operational performance certainly met expectations

4 years ago

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Verified Customer

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Richard Prescott Valley, AZ

Customer service was good. He answered all our questions. There was one person that knew what he was doing. He knew what he was doing and similar to what we wanted.

4 years ago

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Verified Customer

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Stephen Fairfield, CA

I did have to move some of the units further away from the gutter because I felt it was too close for the run off. We haven't had any problems with anything.

4 years ago

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Verified Customer

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Duane Buckeye, AZ

Everything's been seamless since installation other than one equipment failure but that was fixed quickly. SunRun has been dependable.

4 years ago

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Verified Customer

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Robert Valencia, CA

The overall process was very very good. SunRun came and basically put the whole panels on the roof in one day with staying connected. Everything was done in a day.

4 years ago

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Verified Customer

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David Yucaipa, CA

Love the panels and installation but once installed I never got a call back to help set up the app. Was told you can monitor each panel and it performance which was a lie.

4 years ago

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Verified Customer

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Alice or Raymond Poage Fresno, CA

Not one representative informed us of the yearly raise in our contract with you and I am very upset about it especially since my husband passed and I am faced with a yearly increase and my income will not.

4 years ago

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Verified Customer

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Margaret M. Henderson, NV

They didn't reply to my inquiry as to why we didn't get referral money from the customer we sent to them. They were also going to pigeon block our panels, but never got back to us on that either.

4 years ago

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Verified Customer

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Ann Marie

Fulfillment of their promise to price. We were quoted one price, and subsequently the sales rep left, however Sun Run made good on his commitments.

4 years ago

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Verified Customer

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Derek Denver, CO

Overall a good experience. Very responsive when there was an issue, but took them a while to notice the issue. Also, I don't think they sized my system properly.

4 years ago

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Verified Customer

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Yolanda Dunnigan, CA

Very neat. They put on booties when climbing in the attic. The first year the true up was very low like they said but every year its gone up almost double.

4 years ago

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Verified Customer

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Don Sun City West, AZ

Every Time I've had a question I've emailed and got an answer within a day. I haven't had any problems, what more can you ask!

4 years ago

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Verified Customer

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Judith

I have been trying to work with my representative for the last couple weeks and have been unable to connect with him. I think it's a great company but the after care has been less than.

4 years ago