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Sunrun

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9.0

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Alice North Highlands, CA

I have Sun run solar on the roof. It was free and it cut back the bills. I wish they would offer the choice of having a battery to go with it but I know they are very good. They're very thorough. They keep in touch with us all the time and we're happy.

5 years ago

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Reply from Sunrun

Reading your review made our day Alice. We love to hear that you've cut back on your bills! We also love that you have solar because you are making a difference in the environment. If you would like to discuss your options about adding a battery please private message and we can go into detail. Thank you for helping us create a planet run by the sun!

Jan. 30th, 2019

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Susan Klawitter Sun City, AZ

I wish there was more immediate information on their site, My Sun Run, available to me. I know others who have Sun Run and they can access all kinds of real time information, how much they are producing, what amount APS is buying. I find all I get is bare bones information, How many Kwh produced the day before.I find it hard to judge what kind of service I am getting with such limited information.

5 years ago

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Reply from Sunrun

Thanks for reaching out, Susan! We believe communication is key. We can help review your plan with Sunrun as well as recommending you to contact APS. Providing the best customer experience is our mission and also to create a planet run by the sun. Thanks for sharing your story! Power Forward!

Sep. 11th, 2018

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Patty L. Rock Hill, SC

They have provide excellent customer service the 2 years I have been with them, including a credit back when my system did not perform to the expectations due to a wire that was disconnected. The crew came in, assessed the problem, repaired it and gave me a credit. I am very pleased with the quick response and quality of their work.

5 years ago

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Reply from Sunrun

Thank you for sharing your wonderful story Patty. We love to hear the success stories that our customer share. Thank you for helping us create a planet by the sun.

Sep. 11th, 2018

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Rimshaw San Juan Capistrano, CA

Scheduling for the construction process took longer than I had expected. Required a second inspection which could have been avoided in my view. The partnership with Costco required full payment (financed) before construction would begin even though SunRun didn't get paid until after final inspection. Costco paid a 3% rebate however. I was told that the conduit would be painted to match the house and that never occurred.

5 years ago

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Reply from Sunrun

Thank you for sharing your experience Rimshaw. We want to take the opportunity to work with you. Please private message me your contact information.

Sep. 6th, 2018

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Anonymous Stockton, CA

The professionalism of the crew that installed the panels. The fact that my breaker box was outdated and they put a new breaker box in for me and did not charge me. Overall they have been 100% in everything they said that they would do

5 years ago

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Reply from Sunrun

Thanks for your communication. We appreciate your kind words! We love that you are passing along the word of clean energy. Cheers to you! Read less

Sep. 4th, 2018

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My Poway, CA

So far everything has been pretty smooth. We don't have any problems or issues. Everything seems to have worked out. We like that SunRun covers the services along with our contract so we don't have to use the leasing program.

5 years ago

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Reply from Sunrun

Hello My. . Thank you so much for your taking to the time to leave this wonderful review. We are happy to hear you would use us again. Thank you for helping us create a planet run by the sun! Power Forward!

Aug. 24th, 2018

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Timothy Hickox Casa Grande, AZ

All I wanted was to reduce my bill in the summer, but they were very professional, and they have excellent communication skills when it comes to my system. They monitor it and come out to fix it if anything is wrong. Now everything is great, I love it.

6 years ago

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Reply from Sunrun

Thanks for sharing your wonderful story, Timothy H! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience, which is why we strive to service the system and monitor it as we do!

May. 14th, 2018

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Anthony Coleman Mount Holly, NJ

I was interested in saving money and keeping up with the latest technology, and I definitely think it's better for nature and the economy. The representative that I talked to was very professional and informative and that's what led me to make the decision to sign up.

6 years ago

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Reply from Sunrun

This is wonderful to hear, Anthony! Providing the best customer experience is our aim, and it all starts with doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 14th, 2018

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Larry Miller

Everything was perfect. Elmer my salesman and Jill in customer service kept me informed throughout the entire process. Install is neet and clean, system works great, and I started saving money the first month. I have recommended the company to several friends and they have had the same great experience. I wish I could rank them higher than a 5.

6 years ago

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Reply from Sunrun

That's what we love to hear, Larry M! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

Apr. 13th, 2018

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Don MacNeil

I have noticed a difference in my electricity bills during the summer months. Yes, I have to pay a fee in order to use SunRun each month but it is a steady amount. The electric bill changes from month to month. Just recently, both the gas and electric bills have increased. I'm glad that I signed up for SunRun when I did.

6 years ago

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Reply from Sunrun

Thanks! That's what we love to hear! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 12th, 2018

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Sandra Meza Phoenix, AZ

What convinced me of going with it was the service agreement that we got from them. Everything was easy to do from the very beginning. It was clear from the get go that there was not going to be any heat in the framework, so we didn't have to worry about that.

6 years ago

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Reply from Sunrun

Thanks for sharing your story Sandra M! We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Apr. 5th, 2018

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James Burns Whitestone, NY

The price was just right for us. The people we talked to were excellent, very professional and explained everything well. The installation people were very clean and did everything they said they would do. We're very satisfied with them

6 years ago

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Regina Reynolds Jackson, CA

We had Sunrun installed some six months ago. We called a bunch of people and they came out first, their representative was just excellent. The main reason we signed up with them was that Costco backed them. We're happy with it.

6 years ago

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Reply from Sunrun

That's what we love to hear, Mike B! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 5th, 2018

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Jeanne Kolb Harrison, NY

My experience with them has been very positive. I had it installed in my previous house, I had just decided to try it then and everything worked very well. The installation was good and it saved me a lot of money. So, when we moved to another house, I just looked them up again and had it all installed. Their price was still reasonable and they did a good job putting things up. They were very efficient and did what they said they would do.

6 years ago

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Reply from Sunrun

Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun!

Apr. 5th, 2018

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Ronald Blackwell Las Vegas, NV

We signed up for it because of a friend's referral. Basically, we wanted to save money and be self sufficient. Their installation people should make sure that everything is plugged in and working before they leave though. When they did our installation they forgot to plug in one area of the roof and we kind of missed out on a couple of weeks of energy.

6 years ago

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Reply from Sunrun

We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Mary Lee San Diego, CA

I had a young man come by and talk to me about solar. At that time California had a thing where, if you put solar on your house, they would re-evaluate your house. I told him to bring that to me in writing to make sure it was all true, he did, and I went ahead and put the solar system on. He was a very good and knowledgeable young man. The installation people were very good. They told me what was going on and did things right on schedule. After that they gave me a website that I can go to to check how much energy my system is generating on a daily basis.

6 years ago

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Reply from Sunrun

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. Thankful for the wonderful words!

Apr. 5th, 2018

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Richard Spilton Poway, CA

I have a complete Sunrun solar system on my house. I'm very familiar with them. Their representatives are fabulous, everything they told me has been true. I feel very confident in what they told me and I trust that it's all 100% accurate. I've gotten more than what I expected from them.

6 years ago

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Reply from Sunrun

Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward!

Apr. 5th, 2018

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Clif

Sunrun is a HORRIBLE company. They have bad customer service, hardly ever follow through on issues or complaints, do not give honest information and are only interested in up selling and stealing your money. Run from Sunrun if they approach you!

1 month ago

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Reply from Sunrun

Clif, we’re genuinely apologetic for the difficulties you’ve faced. We’re here to support you, and we invite you to share more details with us. We will be sending you a private message requesting additional account information. Once we have a better idea of what you are having issues with, we can personally assign an Expert to your case that can help. Thanks!

Jun. 12th, 2024

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VPEP

The whole team has been great! Efficient, helpful, always on top of things. I confidently recommend their services to all my friends and family!

2 months ago

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Reply from Sunrun

VPEP, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 7th, 2024

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Frank McCann

Excellent service and communication led to a very quick professional install at a very competitive price. Highly recommended for your solar needs !!

2 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Frank! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 1st, 2024

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Glenn Bach

System works great. Can’t see the solar panels from the street. Even after a year, I can’t believe how small if any my electrical bill is.

2 months ago

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Reply from Sunrun

Thanks for your review, Glenn! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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Milt baldwin

Everyone we worked with went above and beyond. All was as we were told and completed weeks ahead of projected schedule.

2 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Milt! Thanks for taking the time to share your feedback. Welcome to the Sunrun family!

May. 1st, 2024

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Aaron zhou

Overall it’s pretty good! However, I did have to reach out for customer support couple times to resolve an issue related to the battery that I have, took about 2 months

2 months ago

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Reply from Sunrun

Hi Aaron. Thank you for letting us know! We're sorry it took longer than expected to get you assistance. If you need any additional help we'd be happy to assist at resolutions@sunrun.com

Apr. 30th, 2024

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Michelle Gazarik

Their team of sales, technical estimators, electrical subcontractors and service technicians work well together and are highly skilled.

2 months ago

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Reply from Sunrun

This is awesome, Michelle! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 30th, 2024

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Lianne Rasmussen

Easy to sign up. Easy to help the planet while saving money. The company stands behind the panels and I am always ale to see how they are producing. Happy customer here !!

3 months ago

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Reply from Sunrun

Thanks for your review, Lianne! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 30th, 2024

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Keith & Candace Kwan

Sunrun is an excellent company to take care of your solar needs, everyone from sales staff to installation technicians were courteous and very professional highly recommend.

3 months ago

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Reply from Sunrun

We're thrilled you had a good experience,Candace & Keith! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 27th, 2024

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Ashley Vandertorre

They had an extremely knowledgeable sales person. He was able to show us that this would save us lots of money over time. Installation was professional and quick.

3 months ago

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Reply from Sunrun

Thanks for your review, Ashley! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 27th, 2024

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Michael Kendall

My project was a bit complicated and required attention during the construction. My Sunrun manager was on-the-job the whole time and carried us to completion.

3 months ago

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Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 23rd, 2024

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Nassar Rwashdeh

My system is working perfectly. The installation was great. A few broken roof panels but the crew came back later and replaced them. All in all, 5 stars for sunrun!

3 months ago

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Reply from Sunrun

Thank you immensely for taking the time to share your wonderful experience with us, Nassar! It brings is immense joy to know that you were able to get the assistnace you needed with getting your panels replaced. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission!

Apr. 20th, 2024

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karen kiang Gaithersburg, MD

1 . Poor communication: After waiting for a month for an appointment, Sunrun sent me an email notifying me that someone would arrive on 11/16/23, but nobody showed up. I called them and they said they did not have a work order for that day, even though an email reminder was sent confirming the appointment. So, they set up another appointment for 11/17/23, and no one showed up for that appointment either. 2. Poor management I have had three different case manager for just this one work order of reinstalling five solar panels. 3. Unexpected arrival with late notice

6 months ago

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Reply from Sunrun

Hi Karen, we’re genuinely apologetic for the difficulties you’ve faced. If you could send us an email to resolutions@sunrun.com containing your service address and a summary of the issues you’re dealing with, we’d be happy to help. Your willingness to reach out allows us to explore ways to assist you better. Thanks!

Jan. 2nd, 2024

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Brandon Omaha, NE

5 Stars minus 4 Stars for the number of phone calls. I like the website and ease of use, however they won’t stop calling. They typically call 3 times a day and leave a voicemail. When I finally answered the call I was sent to sales to sell me another solar system. The sales person was informative and helpful, but answering the phone called increased the number of times they call per day and week! It doesn’t end!

6 months ago

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Reply from Sunrun

Thank you for bringing this to our attention, Brandon. We would love the opportunity to make things right and speak to you further on this matter. To best assist you, please send us your address and the details of your interaction to resolutions@sunrun.com, so that we can take steps to resolve your system issues! Thank you!

Jan. 2nd, 2024

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Patrick Lombard, IL

Customer Review Video

9 months ago

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Reply from Sunrun

This is awesome, Patrick! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 20th, 2023

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Wendy Ormont Jack Hemler

The system haa been reliable. In 5 years we had 1 panel or wire go bad and Sunrun fixed it in 3 weeks. We missed a lot of summer production but the process was really smooth and easy. (Amazing is not my comment)

9 months ago

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Reply from Sunrun

Thank you for sharing your story, Wendy. Your feedback helps us continue to improve your solar experience. We're glad to hear your panels were fixed! If you ever need additional help, feel free to reach out to us directly! Thanks for choosing us as your solar provider!

Oct. 4th, 2023

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John Panek Ludlow, MA

It works as promised and has had only one problem in all the years it has been on the roof. The problem was not with the hardware but an oversite by a technician.

9 months ago

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Reply from Sunrun

Thanks for your review, John! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 3rd, 2023

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Kevin

they just took care of everything all at once, no problem. It was very easy and it's working well. We're very happy with it, and our True Up bill is almost zero.

9 months ago

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Reply from Sunrun

Thanks for your review, Kevin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 29th, 2023

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Leslie Santa Barbara, CA

I would give it 5 stars except Sunrun has failed in painting my conduits, which they promised to do almost 2 years ago. I have tried contacting people in many roles there & no one does a thing about it.

10 months ago

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Reply from Sunrun

Thank you for bringing this to our attention, Leslie. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 20th, 2023

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Clarence Palm Springs, CA

Since buying out my lease 9.months ago, there has virtually been no communication with Sunrun which is disconcerting as well as disappointing I can only assume that the system is operating efficiently.

10 months ago

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Reply from Sunrun

Thank you for sharing your story, Clarence. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 20th, 2023

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Roxanne Randall Sonoma, CA

I’m a customer of Sunrun and I really appreciate your customer service and you’re a good company. You call ahead to let me know when you’re coming and I really appreciate that and I really love Nicole. She’s a good sales person and I’m really lucky to have your service. Thank you very much.

6 months ago

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Reply from Sunrun

We're delighted to hear that your representative, Nicole, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Roxanne!

Jan. 10th, 2024

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Shawn Cleary Westerly, RI

My first meeting with Levon was very informative and friendly. I was very happy with the installers and electricians. Everyone was so great and explained everything along the way and I have recommended a friend already to meet with Levon and get the ball rolling for them. So far it has been a great company to deal with.

6 months ago

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Reply from Sunrun

Thanks for your review, Shawn! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 8th, 2024

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Janet Kitson Melbourne, FL

We had a nearly perfect experience with Sunrun. They installed our panels, explained everything and got it all working. However, our salesman had offered to throw in two electric car charging units for our garage. I asked about this a couple of times during the installation but the guys said they didn't do that. After the job was completed, I contacted the salesman about the chargers and he said he followed up with the company and at the time he took another job, he was told it had all been completed. I then contacted SunRun and forwarded the text mails between the salesman and I. The texts clearly show that he and I both expected this to be done but it was not in the contract. Sunrun offered me $100 for my inconvenience, watch out for the bait and switch.

7 months ago

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Reply from Sunrun

Thanks for reaching out to us, Janet! We would love to discuss this further and will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Dec. 22nd, 2023

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Marjorie Tye

Matthew S went above and beyond to make sure I stayed informed of what was happening. I was leery about going solar but not any longer. We were referred to Sunrun and Matthew by our lifelong friends. We’re happy this came together.

7 months ago

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Reply from Sunrun

Marjorie, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 22nd, 2023

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E K

What’s been the greatest thing about working with Sunrun Titan, from signing the contract to getting some improvements done on my house, which they did, and paid for, to the installation to updates of equipment. It’s all been completely stress-free.

7 months ago

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Reply from Sunrun

We're thrilled you had a good experience, E K! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 30th, 2023

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Marsha Landreth Las Vegas, NV

We recently replaced our 30 year old roof. To do so we needed to have a crew come out and remove the solar panels and then replace them once the roof was done. The entire process was painless. The set-up, the crew, storage of the panels, replacement. It all went as smooth as silk.

8 months ago

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Reply from Sunrun

We're thrilled you had a good experience,Marsha! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 27th, 2023

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Edwin Hermanson Palmer, MA

I was very happy with the entire process. the person I dealt with ( Gabe ) was great ! Very polite, understanding, and knowledgeable about his job. Always keeping me informed and up to date. Answered any and all questions that I had. Wasn't pushy ! I like that. I would recommend Gabe to anyone Thank you

8 months ago

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Reply from Sunrun

This is awesome, Edwin! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 27th, 2023

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Richard Lybarger Tucson, AZ

Easy process throughout the entire experience. The representatives on Sunrun were friendly, knowledgeable, and very active in keeping me informed on everything leading up to and after the installation.

2 years ago

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Reply from Sunrun

Your review brightened our day, Richard! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 30th, 2022

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Linda Richardson Colorado Springs, CO

So far I thought the hookup to the utility company was only $5/mo. It's been running $15/mo. I also put in a request to check connections due to lights flickering. One guy came out, tightened the electrical panel. Happened again. I called, was given a case number and then no follow up. Thankfully it stopped, but happened in 3 rooms. Still, no call and no follow up.

2 years ago

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Reply from Sunrun

Oh no, Linda! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.

Jun. 30th, 2022

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Michael ODONNELL Tucson, AZ

since first dealing with Sunrun, I have been impressed and have had no reason to feel that I have made a mistake. They have done a very good job at delivering on their promises.

2 years ago

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Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2022

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Bob Schneider Bakersfield, CA

Sunrun responded to my request to bring my system to 100% capacity for solar electrical generation quickly and effectively. The options for lease/buy were reasonable and competitive.

2 years ago

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Reply from Sunrun

Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2022

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Janet A. Hill Riverside, CA

Sunrun, are not conniving, manipulating, money robbing liars. Who I appreciate their constant communications with me; letting me know every step of the way, what's going on with me as a customer.

2 years ago

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Reply from Sunrun

Thanks for your review, Janet! We're so happy you've had a good experience! Thank you for going solar with us!

Jun. 16th, 2022

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Review Source

star star star star star

Cynthia Mccabe

Easy, efficient, affordable, good communication

2 years ago Edited January 10, 2024

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Reply from Sunrun

Thanks for the review, Cynthia! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. We're happy to hear it was resolved quickly!

Jun. 16th, 2022