Sunrun
8.3
Overall Score
Filter by:
Sort by:
Richard Phoenix, AZ
It is so refreshing to find people that are truly honest.
About 5 years ago I researched Solar for my home and could not see where it was going to save me anything worthwhile. Out of over a dozen companies that I interviewed not one would admit that they couldn’t save me money. Recently I was told that the cost of the systems has become more affordable, their efficiency, and their quality have improved.
So far, I have been seeing the same trend. Some salesman will try to show me systems that only produce enough power to just offset my peak usage. Whether I buy the system, lease, or just use a solar company in place of my utility service like they tell me, I just don’t see the savings.
This morning I interviewed with Sunrun Solar. Their Representative ran my numbers, KWH used and how much I spend for electricity. He was the first person to show me why solar won’t save me much money. He explained everything in simple easy to understand terms. I use a load controller and budget my usage so that my bill is kept to a minimum.
If you are considering Solar, I highly recommend that you call Sunrun. At least the representative I met with is very knowledgeable and has been doing it long enough to know what he is doing. GOOD LUCK!
4 years ago
Reply from Sunrun
Richard thank you so much for your wonderful word. We hope to keep this positive momentum all the way through installation and beyond! Congrats on making the decision to go solar, and thank you for helping us create a planet run by the sun!
Jan. 23rd, 2019
Danniel Henderson, NV
Sunrun fulfilled everything promised and more. The sales agent, Noah, followed through on everything in a professional and timely manner. The installation team said install would take a day and it took only half a day. The installation was top notch and the explanation of how to operate the system was thorough. It’s winter and our system is producing 85 to 90% of peak power. When spring and summer arrives our output should exceed expectations. To make all this even greater the rebates from Costco saved us nearly $1100. I already referred Sunrun to our neighbors and their system was just installed. I can’t recommend enough Sunrun system purchased through Costco.
4 years ago
Reply from Sunrun
Thank you so much for leaving this review Danniel. We enjoy reading about your experience. There are areas of opportunity, for example, the time it can take to install the panels we appreciate the feedback. We're also delighted to hear the sales representative made your experience that much better. Welcome to the Sunrun family!
Dec. 31st, 2018
michael t sniscal jr Nesquehoning, PA
I am writing this review as a customer and a retired contractor of 30 years from Pa. Have winter home in Fl. where panels were installed. This review is covering installation. Will update as time goes on. Team No Limit as they called themselves, did the install. They arrived on time and I can not say enough about theses gentlemen. Hector,Raymond, Chris and Nick. Were true professionals. Answered all my additional questions. They were always courteous and friendly. They are all business and professional. Each had a job and they worked together like a well oiled machine. They hardly talked to each other. Each was ready and knew his job duties. When job was completed, site was clean as it was when they arrived. They thanked me for choosing Sunrun and each one shook my hand before they left and asked if all the work was done to my complete satisfaction. . As a past contractor I could not have asked for a better crew. The rest of the Sunrun team Joe , Matt, Jose, Job well done . Oh, must apologize there was a Female rep. I have forgotten her name but I am sure the company will know she was involved with my install. She was very helpful. Took care to see if all was going well. Sorry for my lapse in memory. If you are considering solar this is the company to contact. I researched all the materials they use and they have the best on the present day market. Warranty,the best period...
5 years ago
Tricia L Fountain Valley, CA
Today I received our electric bill and it showed that we are using 2% more energy than our neighbors. I live with my elderly father and my adult brother with Down Syndrome and both have medical issues that require electronic monitoring, a cool environment and other factors that cause us to use a lot of electricity. I have spoken to several companies today that all promised me much lower bills with their solar programs and in the end all of them left me feeling confused and most of all, pressured.
After reading the reviews for Sunrun, I had to try one more company. Peter P (from the Scottsdale center) called me and was by FAR the most honest salesman I have ever encountered! After we discussed my situation, he asked me several questions that none of the others asked...….. they just wanted me to commit to a home visit IMMEDIATELY!!
Once Peter realized that we are on the CARE program, he explained that we probably wouldn't save much money using solar AND HE EVEN TOLD ME ABOUT ANOTHER PROGRAM WE MAY BE ELIGIBLE FOR!!! I am also in sales and pride myself on my honesty and integrity in my work and know a good salesperson when I hear one ......today's call was so FAR ABOVE my expectations! Peter P could have easily made his appointment quota if he wanted to. If he is a representative of this companies ethics, SunRun is the company to go with!
5 years ago
Reply from Sunrun
That's what we love to hear, Tricia L.! We aim to provide the best customer experience and are constantly working to make sure our product fits our customer needs. So thrilled you shared your sales experience. Thank you for taking the time to rate us.
May. 17th, 2018
Darl G Murrieta, CA
**SATISFIED CUSTOMER-AMAZING EXPERINCE WITH SUNRUN**
I decided to go solar when my SCE bill spiked in February. I spoke to Chris K., Senior Regional Consultant at SUNRUN Murrieta Branch regarding the procedures, amount of solar panels that are needed and how much we would be saving. He was very knowledgeable and answered all my questions and concerns. From the time I signed the contract with SUNRUN, I received a phone call from Genevieve, Project Coordiantor, about the design, HOA Approval Request, building permit and the installation expectation. Once we received the permit approval, I received a phone call phone Ainsley to schedule the installation. A few days later, William and his team showed up to install 20 panels and an inverter, which only took 5 hours to complete. A few days later, Alex, SUNRUN Electrician came to inspect the installation with the county inspector. Prior to their departure I was notified that we have passed the inspection. Two days after that I received Permission to Operate (PTO) from SCE.
Within 10 days, my solar panels produced enough energy to cover my monthly usage.
If you decide to go solar, contact Chris K. with SUNRUN Murrieta Branch.
5 years ago
Reply from Sunrun
Thanks for sharing your wonderful story, Darl G! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward! #savewiththesun
May. 8th, 2018
Eddie Maher Huntington Beach, CA
Unless your a verified purchaser of a solar system by Sunrun then your probably a relative of one of the other companies offering solar and bashing a good company who really cares about there customers. Anyways I had Greg over and he was transparent during the consultation. I cancelled my other 2 appointments because of that. I’m going with them and can’t wait to help Mother Earth by going green. Down payment of 1k has been put down and the ball is rolling. I’ll do another review after it’s all buttoned up. Going all cash saved me a ton along with the tax credit I’ll receive in 2019 for 2018. To all the verified purchasers most of them gave 5 stars so please don’t do a review unless you have been verified as a purchaser because it’s a waste of my time to read them!!!!
5 years ago
Reply from Sunrun
That's what we love to hear, Eddie M! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!
May. 4th, 2018
Mike Gutierrez Albuquerque, NM
I was installed with Sunrun in October 2017. My project went very smooth. I bought my house 3 years ago and getting my brand new roof was scary, but Sunrun was professional and took care of my roof the way a roofing company would. My first month installed my system was producing as promised. I have not had a month go by that was not fully covered by my solar. I would recommend anyone looking to go Solar to consider Sunrun first. Now that PNM has passed another rate increase, I am pleased that I am worry free of that burden! The only thing that was delayed through the project was PNM on doing their part, but HEY that is why I moved on!
5 years ago
Reply from Sunrun
That's what we love to hear, Mike! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!
Mar. 2nd, 2018
Bill Newmarket, NH
Installation was fast and excellent. I know something about things electrical, electronic and structural, so I watched closely. Production in the winter was quite low, although I boosted it by using a snow rake to remove snow from panels after storms. Bottom line: they guaranteed production of at least 89% of our previous year's (before panels) consumption. Now a year has passed, and Sun Run installation produced over the guaranteed KWH's; in fact over 100% the basis for the 89% guarantee. If the panels had under-produced, I would have not been so happy because Sun Run refunds under production at a slightly lower rate than they charge for the guaranteed production. As I said, in our case, no problem. One only saves a little money, but that is not the point. the point is that we have reduced out electrical carbon footprint to zero. That is, we put more into th grid than we used.
6 years ago
Rob Leavitt Newbury Park, CA
Our experience with Sunrun was excellent! From the initial sales presentation through the installation, and follow up, the service left nothing to be desired. We were ecstatic to see our first bill of 98 cents!
We were going to use cash from a refi, but their loan option was even better (The power of Costco!) We can pay it off as fast as we want with no penalty. No matter how much we choose to pay per month, we end up saving hugely!
Let them run your numbers, and you'll see! ...And they cover maintenance and repair for the first 20 years, with the option to pay them monthly to continue covering all maintenance and any repairs!
6 years ago
Penelope Gorby
My experience with sunrun has been wonderful!!! When I saw the sales force outside Home Depot, my first thought was to go out a different door to avoid them. By the time I left, my thought had changed to it wouldn't hurt to learn a more about solar energy. Now I'm so happy that I am a sunrun customer!
The salesperson estimated that the solar panel design he developed for my house would take care of about 95% of my use. Actually, over 100% of my electrical use was provided during my first year. He volunteered an aerial view and technical write-up to help me with my HOA architectural review. The young looking installation group worked quietly and efficiently in placing all the panels on the roof and connecting the lines and new meters. At every stage all my questions (and all the questions of the neighbors) were answered pleasantly and fully.
My only complaint is probably with the SC legislature as the utility company SCE&G only paid me about 25% as much for my excess kilowatt-hours as they charge us customers for the kilowatt-hours we use.
Sunrun has more than met all expectations in my solar experience. I've saved some money for sure, but more importantly I'm using God's natural sunlight and leaving other energy resources for future generations!
6 years ago
Tom Fisher Greer, SC
My experience with Sunrun has been one of my best business experiences, if not THE BEST! From initial presentation to "going solar" was seamless. I was kept informed or every step (before, during, & after). Each and every person in Sunrun, with whom I had contact was clear, concise, and helpful beyond words. I am a "senior" with 53 years experience in the business world. Speaking candidly and honestly, I can recall no prior experience when everything was delivered as promised and on time. Best of all, it was stress-free for me and my wife. We recommend Sunrun without reservation. We are now planning where to vacation with our savings!!
6 years ago
Christy B Staten Island, NY
I can't say enough GOOD things about this company. Jon, our representative was awesome, he really took the time to explain everything. Everything went quickly once our county and electric provider approved everything. They came out and installed the entire system in 1 day. And the best part is the panels look great, there is no shiny silver wiring showing on the roof or exterior of the house like I've seen on other company's installation. They only thing that you can see on our roof is the black panels themselves, everything else is hidden. Now that we have been using the system for approximately a month we really love it, we especially love the app that lets you see how much energy you are producing in a given day. Great company, I would and have recommended them to all of our friends and family.
6 years ago
Dennis Garcia Morgan Hill, CA
I had "turned away" about a dozen solar company "salesmen" over the past few years after they said "I don't know" when asked questions about the panels, the installation, the inverter, or other important aspects of going "solar". Sunrun was the first company that had ALL the answers to my questions and made the process easy to understand. They handled all the permits/reg.s and partnering with PG&E was seamless. They waited for my approval every step of the way, and worked with me for the "design configuration" of the panel installation and kept the "street-view" unchanged from pre-solar appearance. They delivered and installed the equipment without any problems and workmanship was top-notch. I had no "issues" with going solar because they KNEW what to do, and how to do it the best way possible. It has been almost 1 year since my installation and I am VERY pleased with the results.
6 years ago
tuesday graham
had called serval solar company's this is the one I choose , why, be cause they explain things that other companies didn't like most has to hook up to youre internet this one does not , they have their own which is one plus , two the time it took to install and hook up and start up was fast , I would recommend them because they do the right things they do not push , they allow you time to shop and get the facts , I have had our system up since October of 2016 and this is march and we are going strong , infact PG&E isn't liking us right now when it comes to the true up I doubt I owe PG&E anything .the installation group the wookies was awesome , no issue professional and great people
thanks sunrun from newman ca
6 years ago
Kim Rupert
We purchased our Sunrun system through Costco, which made the whole process very easy. Because Costco was behind the program, we didn't worry about the company being a fly-by-night concern nor getting any glitches resolved. Sunrun was here when they said they would be, did what they said they would do, installed everything quickly and efficiently and we are now approaching our one year true-up with PG&E. If true-up were today, we would owe less than $25 TOTAL for electricity for the past ten months. With hotter weather on the way, we expect to actually receive a little money back from PG&E instead of owing them anything. The Sunrun system has worked perfectly, with NO issues at all. One of the best parts is, the company IS a roofing company and they offer a 15 year roof penetration warranty on their installations. We received the service, peace of mind and our money's worth!
6 years ago
Donald Shabkie Greenville, SC
For over 40 years, I have been extremely concerned about our environment as well as individual conservation efforts. Being a middle class American, I have made many efforts along these lines, but due to the expense, I never thought I would be fortunate enough to have solar panels. Thanks to Sunrun, that is no longer the case.
My panels have been operating for about three weeks now, and already they have generated more KWHs than I used the previous month without them. These are very very impressive results. For someone who cares deeply about the environment, the fact that my panels are generating a lot more power than I'm using---that is a dream that has become reality.
6 years ago
Michael Lyons Murrieta, CA
All I can say is that the Sunrun programs sell themselves. From my first discussion the value was obvious as accepting free money - it seemed too good to be true but has worked out exactly as promised thus far. My electric bill fell from the mid $300s to the low $200s with solar installed but not connected to the grid. Now that my system is on the grid I'm not paying for grid energy and my total bill for solar is less than 1/2 my old electric bill...this summer the reduction will be even bigger! Not to say everyone will have the same experience but my system was installed ONE WEEK after I signed the contract - unbelievable! Utility connection to the grid took another month but that was expected. I can't believe I waited this long to find this program...a review of your home for solar costs nothing but an hour of your time - take the time and your monthly budget will thank you.
6 years ago
Michael Gaudynski Watsonville, CA
I have had Sunrun for about a year and a half. Having solar has saved me hundreds of dollars already. With any service there have been a few hiccups along the way. This review is about the customer service I have received. We recently received a lot of rain for the first time since my system was installed. I noticed a water spot forming on my ceiling. I contacted my sales rep LAUREN MORGANSTEIN on a Saturday. She messaged me back almost immediately giving me the info I needed to have service come out. Service was there Early Monday morning. Blew my mind. They inspected my roof and found that it was not from the solar but more of the flashing on the roof. Roofing company confirmed. Lauren has always gone out of her way to take care of me as a customer two years after she sold me the system. Sunrun's service was quick and the guys went out of their way to find the issues with my roof. Happy Customer!
6 years ago
Peter Fontana Wrentham, MA
We had a residential solar PV system installed on our home. Sunrun's offering had competitive pricing and their sales rep (Len Olson) was very knowledgable, informative, transparent and responsive. Their analysis team was prompt, competent and courteous and came back with a solid proposal for how to make the most power while meeting our aesthetic needs. Their installation team was top-rate, quick, competent and even dealt very effectively with some stumbling by our local electrical inspector. Our installation is cleanly laid out and well done. Sunrun has been an exemplary partner helping us through each phase of the project. I wish all contractors were as competent, responsible, professional and responsive. Thank you!
6 years ago
John Mauck
It took sunrun three days to install the system. The men worked steady and knew just what to do. Then I had to wait for BGE to come out and change the meter (6 weeks) before I was using the Sun for power. From what I see now, I should have done this years ago. I've only used 2000k in 50plus days and it's the winter time of the year. I received my BGE bill the other day and it stated that I owed them nothing for Nov. except for the contract for my two units. I know this isn't going to be the case the rest of the winter but it looks promising. This spring and summer will tell a better story when the sun stays up longer. The people at sunrun have been very helpful. They have checked on me to see if I need anything and how thing are. I would highly recommend them to anybody and have. I wish this company the best and good luck in the future.
6 years ago
Michael Ventura Madison, WI
I'm very impressed! In the beginning I was a bit skeptical. It sounded like a straight sales pitch, "Too good to be true". No money needed up front. I explained to the man standing at my front door that I had NO cash to put toward anything, but that I would be interested in lowering my monthly energy expenses. Things progressed, without any involvement from me, other than receiving updates of the progress. The team came to my home at the appointed time and did the inspection and evaluation. They notified me that my house would be a good candidate for solar. The installation team came to my home at the appointed time, worked around my schedule, notified me when it would be completed, and it was completed at the estimated time. They explained the process and showed me how to turn on the system once the final inspection was completed. I then got notification that inspectors would be coming. They sent me and email when all was ready to go and all I did was go outside and flip the switch. Within minutes, it showed me that I was producing energy. It cost me nothing out of pocket. Everyone involved was very professional, punctual and true to their word. The communication was above and beyond my expectations! I was constantly "up to date" on all activities taking place in the background. My first energy bill after installation, was $95 (expected lease with SunRun) and $24 from Duke Energy. total was approximately $45 less than my "normal" energy bill for this time of year. I'm very pleased with the whole SunRun system, sales, administration, installation team, and finally, energy production!! Thank you SunRun!!
6 years ago
Joyce Muirhead Simi Valley, CA
Our a solar system was installed by Sunrun in Sept 2014 purchased through Costco.. The installation of 21 panels took a day and a half, even though the temperature was well over 100 degrees. There was a large crew of at least ten men installing the panels and electricians setting up the electrical. We took advantage of the 30% tax credit. We produce almost all of our energy now. Our electric bill is approximatelyt $10.00 per month for use of the power grid and any unused energy is banked for a period of 12 months. We couldn't be happier with our system and the service we received. We would highly recommend Sunrun to anyone.
7 years ago
Cutis Bush Gadsden, AL
I had been looking into getting a solar system install on my home for a year and a half. I had talk to several solar company and I just didn't have a good feeling with them from their salesman to their products, service, and guarantee / warranty and no communication from their customer service at all. But when I talk to Sunrun about their programs, product and the great customer service that I received was above and beyond what I expected. Sunrun kept me informed every step of the way during the whole process of my installation and they took care of everything all the way up to the system being turned on. It was always easy to make contact with them if you needed help in understanding something. The work they did for my install was outstanding. Great company to do business with. My son have had solar install on his home from Sunrun also.
7 years ago
Gregory J. DiLalo Sr East Brunswick, NJ
The decision to go with a Sunrun power purchase plan turned out far better than I expected. We received a $0 utility bill for the first full month since the permit to operate and had a huge power credit to apply in the power hungry summer months. On a bright sunny day we currently produce three times the power we consume. On a cloudy day, our system still produces about what we use that day on average. The whole installation went extremely smoothly and even our utility has been highly cooperative. This was truly a "no brainer" decision that everyone who has unshaded roof exposure should consider. We have a 45 panel 12 kW system, which is on the large side and would have been very costly to purchase outright. The zero cost power purchase plan made the most sense for us.
7 years ago
Mark Frisbie Walnut Creek, CA
Well, I don't know that I would call a "10" awesome rather than excellent, but there isn't anything I can think of that would have been an improvement. I received responsive and informative communication from the beginning. I had some specific questions about "qualifying" my system at the highest capacity possible with PG&E, since I had only recently bought an all-electric car and my prior year usage record did not reflect the increase in usage that I knew I would experience. The questions got answered with referral to an experienced manager at SunRun. The installation foreman and team were on time, organized, courteous, and left the work area clean. The website where I monitor my daily production is a breeze to use. I highly recommend SunRun.
7 years ago
Trudi J. Arrington Scottsdale, AZ
My neighbor was considering the purchase of a solar system from Sunrun and asked for my opinion. He provided me with the information Sunrun had given him and wanted to know if he was missing anything. I gave him 2 or 3 additional questions and asked him to let me know how Sunrun responded. When he gave me the answers to my questions I asked him for the name of his sales representative. I called the sales representative on a Friday morning and we made an appointment for that afternoon. My wife and I met with the sales representative for about an hour and purchased a solar system for our home.
Buying is easy but then comes the installation and service, which are not always easy and can at times make you wish you hadn't made the purchase. This was not the case with Sunrun. They provided me with all of the information on how they would proceed with the installation and did what they said they would do on the date they said they would do it. The installation team headed by Gabriel was outstanding. For example; they wanted to put their equipment on the inside garage wall closest to the electrical meter on the outside of the wall. This is a requirement of the electric company. On that wall was 2 large ladders on hangers that I had installed. It was the only place that the equipment could be installed to meet the electrical company requirements. I gave them the approval to install it and without asking they removed the hangers and ladders, patched and painted the holes where the hangers had been installed and reinstalled them at a different but convenient location. In addition they did a better job of installing the hangers and ladders than I had done. They finished the installation on time, notified the electric company and came back prior to the electric company installation to show me exactly what was going to happen and how to turn the equipment on and off. They offered me another option by having Sunrun come out and turn the system on. Turning the system on was so simply I did it myself. Once installed I called the sales representative and asked him to come out and show me how to access the system from my computer so I could view the operation and output of the system. I will close by saying I'm a happy camper and feel I made a great financial decision with the right company.
Thank you Sunrun.
7 years ago
Andrew Boulder, CO
Sunrun is a wonderful company when getting rooftop solar for your home. They have well-trained consultants, professional designers and installers, and a variety of financing options that can best fit your needs. When comparing the Sunrun Lease with competitors programs, Sunrun simply gives the customer the most peace of mind, which is important to me. Sunrun does a great job communicating with their customers before and after the project has been installed. Obviously, my friends, neighbors, and family were curious about solar after seeing my solar panels, and Sunrun rewards me with generous gift cards for referring my friends to them. I can't think of a more focused, stable, and customer-obsessed solar company than Sunrun. 10/10
8 years ago
Hugh Harfield Paso Robles, CA
My family just had beautiful, efficient, planet loving, clean energy SUNRUN solar panels installed on our property. You need to check out this Power Forward Company. They have a fantastic, friendly and helpful, project staff and a remarkable customer care team that is ready to assist you with any questions or concerns. We could not be happier or more satisfied. The savings will be remarkable; probably 30% to 50%, and no upfront costs. I am sure there is no Company that could compete with the excellent service and support this company offers. By the way, they service the product whenever repairs are needed. Give them a CALL, you will not be disappointed!
8 years ago
Natalie N Michael Chappelle Lihue, HI
We put Sunrun panels on our roof through Rising Sun on Maui, HI. We had a friend that used to be in the business. He did a lot of research and referred us to Rising Sun. We chose the prepaid option and couldn't have been happier. The whole process went smooth timing, installation, usage etc. Only wish we had done it sooner. We referred them to friends and received referral checks as promised. Due to jobs relocation we had to sell our home after only 1 1/2 years with Sunrun but the transfer to the new owner was quick and painless. We figured we probably received double the investment back in the sale price of home. We were so impressed that we are in the middle of added them to our new home on Kauai. Mahalo Rising Sun and Sunrun for your excellent partnership!
8 years ago
P Malla Moncks Corner, SC
Beware of needing customer support from Sunrun. They are all great until they sell / install the panels. If you ever need removal / reinstallation work, they'll just ghost you. It's been a nightmare trying to get them to removal the panels so that I can get a roof redone (also something they didn't tell me was needed). Just avoid it
2 months ago
Reply from Sunrun
Hi there, P Malla! Thank you for bringing this to our attention. Let me start by saying we are so sorry to hear that you are having a frustrating experience with removing your panels. Our team would like to look into this further to see how we can help. We will be sending you a private message requesting additional account information so that we can personally assign an Expert to your case that can help. Thanks!
Sep. 6th, 2023
Review Source
Siham Polus El Cajon, CA
The installation and customer service are extremely poor. The installation crew was a complete nightmare as they screwed it up, my roofing is leaking by them and I called them to come remove it I’ll fix the roof my self even tho they’re liable for it they send a guy got on the roof didn’t even bother to go inside the attic and then they said ohh it’s not our fault to cover their end , total scam I demand my free temporary removal so I can fix the roof instead they want to charge me 170 for a panel
3 months ago
Reply from Sunrun
Hello Siham, we are so sorry to hear this, and we would love the opportunity to improve your experience with us. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.
Sep. 5th, 2023
tenille wright Markham, IL
Before installation of the solar panels SunRun provided a great plan and communication was excellent. The issues occurred after installation. Currently, it is July the process started in February and the panels were installed in April. My solar panels aren't active to this day. I was told everything would be up and running by June 29th at the latest.
Not only are my panels not active, but I also have a leak in my roof in the office. It's a small leak that seems to expand every time it rains. I had to move my computer and put buckets on my hardwood floor hoping that the water doesn't get on them. I have contacted Sunrun and they give me dates that the roofer is available to come to fix the leak without providing a time.
Finally, I scheduled a date and time with SunRun and they agreed to the time, but sent a roofer out 2 hours earlier than the agreed time. This roofer claimed to have fixed the leak without going into the house. My roof is still leaking. After that occurred they sent another roofer over who told my husband that he has to get his boss to look at the leak.
Currently, SunRun got back to me and provided me with a date that the roofer could come, but no time. This has been a nightmare for us.
4 months ago
Reply from Sunrun
Oh no, Tenille! We're so sorry to hear about the damage to your roof and apologies for the delay in resolving your concerns. We definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thank you!
Jul. 24th, 2023
james B martin Alamo, CA
I bought Sunrun last year. They finished the installation at the end of October but didn't have it inspected until February of this year. I complained numerous times about it taking so long to no avail. It started up in February. I got a Tesla battery as part of the equipment for backup in case of an outage. I live in California and outages happen too often. I just noticed that the Tesla batter is at 0% charge and has been for some time. It started dropping off shortly after start up but I did not realize there was a problem. A couple of weeks ago there was an outage but I wasn't home. The flashing clocks indicate that it did not switch over. I contacted Sunrun about this and they said they would have someone look at on August 16th. Why so long? I asked Sunrun to move it up and provide compensation repeatedly but no one has gotten back to me. It is very frustrating! There were other problems with Sunrun that should not have happened but these are the main ones. I would not recommend them.
4 months ago
Reply from Sunrun
Thank you for bringing this to our attention, James. We are so sorry to hear that you are having issues with your battery, and our team would be more than happy to look into this further for you. We will be sending you a private message requesting additional account information so we can personally connect you with an Expert that can help. Thanks!
Jul. 19th, 2023
Review Source
Sofia Nauth La Mesa, CA
Where do I even start, i’m so frustrated with this company Shame Costco for advertising this horrible company! We were scammed and lied the guy that we welcome to our house pretty much lied to us about everything, he made us sign a contract that was totally fraud. We’ve had our solar since May 2022, it’s been over a year we have not had anybody call us back. We did a fraud claim. And yet nobody has even tried to reach out to us. We call almost everyday and they tell us the same story, they’ll have someone call us back and get no one does. We are finally getting a Lawyer to handle this case. Whoever , is reading this I hope you don’t ever have to deal with this company.
4 months ago
Reply from Sunrun
Hello Sofia,thank you so much for reaching out to us and we are so sorry to hear about your frustration, and we want to do everything we can to resolve it quickly for you. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thank you!
Jul. 18th, 2023
Rebecca Tucker Oakland, CA
I could give a -5 I would. A SunRun Sales Manager literally forged my signature on a Solar Contract. I came home to find a sub contractor digging a trench on my property. I have only been able to speak with customer service and fill out an ethics violation form. No return calls from anyone in the Visalia office. Not even an apology for running such a company that someone could forge my name and impersonate me on the phone. He literally used his phone number as my contact number as well as his email address for the DocuSign Contract. Not one of the many people that work these projects found this. Also, how in the world did I get financing if I never gave my social security information? Do not use SunRun. If they hires crooks, we’ll then…
5 months ago
Reply from Sunrun
Thank you for bringing this to our attention, Rebecca. We are so sorry to hear about your experience. This does not represent the values of Sunrun, and we can assure you that we do not condone this type of behavior. We would love the opportunity to assist you and speak to you further on this matter. In order to best assist you, please send us your address and the details of your interaction to [email protected], so that we can take steps to get this escalated immediately. Thank you!
Jul. 3rd, 2023
kbates Bristol, CT
Installed sun run about 3-4 years ago everything is great except
Initial roofing diagram for panels were to install on main roof and car port.
However my car port roof was to old so they revised the diagram for just the house
I was told if I got the car port roof done then they could add on
well I'm calling to add on and they tell me they are not adding in my area
If I new this initially I would have gone with another company
So don't promise what you cant deliver
5 months ago
Reply from Sunrun
Oh no! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.
Jun. 7th, 2023
Verified Customer
Review Source
Wendy Ormont Jack Hemler
The system haa been reliable. In 5 years we had 1 panel or wire go bad and Sunrun fixed it in 3 weeks. We missed a lot of summer production but the process was really smooth and easy. (Amazing is not my comment)
1 month ago
Reply from Sunrun
Thank you for sharing your story, Wendy. Your feedback helps us continue to improve your solar experience. We're glad to hear your panels were fixed! If you ever need additional help, feel free to reach out to us directly! Thanks for choosing us as your solar provider!
Oct. 4th, 2023
Verified Customer
Review Source
John Panek Ludlow, MA
It works as promised and has had only one problem in all the years it has been on the roof. The problem was not with the hardware but an oversite by a technician.
1 month ago
Reply from Sunrun
Thanks for your review, John! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Oct. 3rd, 2023
Verified Customer
Review Source
Sharon Nelson Palm Desert, CA
I have Sunrun Solar on my house in Redwood City, CA and I would rate my experience with that installation and operations a 5, however, I am now trying to get Sunrun Solar system on my house in Palm Desert, CA and they are taking a long time to get me the site visit report and installation design information that I needs for the HOA approvals.
1 year ago
Reply from Sunrun
Thank you for sharing your story, Sharon. Your feedback helps us to keep improving your solar experience. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!
Jun. 30th, 2022
Verified Customer
Review Source
Vanessa Orlando, FL
The whole process from beginning up to now has been very good. We felt supported and heard anytime we had a question about something. App is easy to use to track data too
1 year ago
Reply from Sunrun
Thanks for your review, Vanessa! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Jun. 23rd, 2022
Verified Customer
Review Source
Greg Salt Lake City, UT
My system is producing more than expected and never had an issue. Going solar with SunRun was the best decision I made for my household. Highly recommend!
1 year ago Edited October 25, 2023
Reply from Sunrun
We're thrilled you had a good experience, Greg! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jun. 16th, 2022
Verified Customer
Review Source
Marina
It's working out pretty good, it was the right company for me. Whenever I had questions they were able to answer them and take care of my needs. It was easy for me.
1 year ago
Reply from Sunrun
Thanks for your review, Marina! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 26th, 2022
Verified Customer
Review Source
Craig
The people were nice and talked and showed us how to use it. They worked very quickly and were very clean and picked up afterwards. I've had no problem with it.
1 year ago
Reply from Sunrun
Thanks for your review, Craig! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 26th, 2022
Verified Customer
Review Source
Margaret
It's beautiful, it works, and I'm saving money. Very professional. They arrived, they installed it, they cleaned up, and they left. They were wonderful.
1 year ago
Reply from Sunrun
Thanks for your review, Margaret! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
May. 26th, 2022
Verified Customer
Review Source
John
They were very very friendly, they were very thoughtful and very precise at explaining everything. They were hearing done installing in one day. I'm pretty happy.
1 year ago
Reply from Sunrun
Thanks for your review, John! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 26th, 2022
Verified Customer
Review Source
Otis
I've always had good experiences and outcomes with customer service. The product is very good quality and it looks great. It is very fast and efficient.
1 year ago
Reply from Sunrun
Thank you for helping us to create a planet run by the sun!
May. 25th, 2022
Verified Customer
Review Source
Robert
I was really impressed with the workmanship. The whole thing took one day and the craftsman that installed it did a very good job. They have good panels and everything is neat and clean.
1 year ago
Reply from Sunrun
Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 25th, 2022
Verified Customer
Review Source
Rogelio Bellflower, CA
So let me tell you about Sunrun. They are great when they're trying to get your money, but once you have a problem they pretty much disappear and neglect you. I signed up through Costco. The guy that came was great. He was very knowledgeable. I was sold. One of the things he sold me was a battery which they call a BrightBox. This BrightBox cost me $5,000 and some dollars. For a year and a half I was happy with the equipment and I was telling my friends and family about Sunrun. Well that was before any problems started. Now, back in June, My BrightBox went out. I contacted the company they said they would schedule someone to come out and take a look. OK. So a few weeks later a guy comes out and explains that LG makes the BrightBox and the fuse is blown but LG does not allow them to change a fuse. Instead he'll have to order a new BrightBox and install it in a couple of weeks. A couple of weeks turned into a month. Now, on August 25th a new guy comes out and since I am working from home I told him to go into the garage and do his thing. I come out on my break to see the new battery, but there is no new battery. Same old battery. I call the guy to see what's going and you know what he tells me???? He says, " Oh, your fuse is blown I have to order you a new battery." I say, "No! We know the fuse is blown. You're supposed to install a new battery." He says, " I'll check the work order." Does he ever call back? NO! I call Sunrun, and an hour later an agent takes my info and says someone will call me back within two days. I send customer service an email. To be honest a very upset email. Did anyone ever call me back? NO!!! Did anyone ever email me? NO!!! In short I have a piece of worthless aluminum hanging on my garage wall which I paid $5,000 and some dollars for. Sunrun doesn't care that I've been without it for TWO MONTHS now. If you're interested in solar that's great, but I would not recommend Sunrun as your company.
3 years ago
Reply from Sunrun
Rogelio, We are sorry to hear about this negative experience and would like the opportunity to address any specific concerns you have regarding your system's performance. Please send us a private message with your address and we have a Specialist reach out.
Jan. 29th, 2021
Verified Customer
Review Source
BillAZ Sun City West, AZ
Our system was installed in May 2019. It didn’t work until August 2019. The investor needed to be replaced. It took 2 months to get it changed out. It took forever to get the investor considering this was a new system. Poor and very slow customer service.
3 years ago
Verified Customer
Review Source
Harley Chino Valley, AZ
They didn't install an adequate # of panels, yet we pay as much as others with more panels. Our neighbors with the exact same model home got 2 more panels than we did, they make the same monthly payment and they get bigger refunds from our local power company, but Sunrun said, "Hey you're stuck with your contract"!
3 years ago
