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Verified Customer

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Roy Pioneer, CA

So far everything is going well. Would like to have a second battery.

8 months ago

Reply from Sunrun

We're thrilled you are having a good experience, Roy! We really appreciate you taking the time to share your feedback. For battery questions please call our Solar Advisors at (833)-324-5886, they would be happy to assist you and provide you with the most up to date information regarding our batteries. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 5th, 2024

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David Swenson Denver, CO

I think their model is simple and straightforward. While I was researching systems and companies I talked with them and considered going with them. However, if you can find access to financing to own your own panels I really do not think their model is in the best interest of the homeowner. And I know when it comes time to sell a home (have several friends who have done this) with Sunrun leased panels it can be a headache and deterrent to some buyers. I would strongly recommend people to own their panels not lease them! Leasing saves in the short term, but provides no equity to the homeowner longterm!!!

2 years ago

Reply from Sunrun

Thank you for sharing your story, David. Your feedback helps us to keep improving your solar experience.

Jun. 29th, 2022

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Christina Sutu-Wallar Pittsburg, CA

Sunroom provided me with a quote to install solar on my home, and how it would work with my local gas and electric company. I appreciated the detail they provided me, and taking the time to explain things to me. I’m sure they explain it 10 times a day to 10 different people, but they never met me feel rushed, or like my questions were redundant.

2 years ago

Reply from Sunrun

This is awesome, Christina! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 22nd, 2022

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Anne Cabrera Mission Viejo, CA

The sales rep was recommended by a family member. We set up an appointment and he did all the work. We needed up getting a new roof ,solar panels and a battery. No issues and everything went smoothly. I just pay the company a flat rate and since I am producing energy, my Edison bill has been about $1/month.

2 years ago

Reply from Sunrun

Thanks for your review, Anne! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 22nd, 2022

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A A

Sunrun’s people were amazing to work with. The county of Hawaii was slow with permitting.

4 months ago

Reply from Sunrun

Thanks for your review, A A! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 15th, 2024

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jose MARTE QUITERIO

Great, I did a good decision last year when I sign the lease with sunrun, it's my opinion

4 months ago

Reply from Sunrun

Your review brightened our day, Jose! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 15th, 2024

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Valerie Young

Almost immediate help with the battery function. The Tech, Joseph, fixed the problem.

4 months ago

Reply from Sunrun

This is awesome, Valerie! Your positive feedback is like a ray of sunshine to us. We're so happy Joseph was able to help you! Thanks for choosing us!

May. 1st, 2024

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Verified Customer

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Roseann Bailey

It was very easy and to get set up and we now have a credit on our electricity bill.

4 months ago

Reply from Sunrun

Roseann, we're so delighted to hear that you're getting a credit with solar. We hope you continue to enjoy the benefits of clean energy for years. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

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Janet Estevez

They made the process very easy. The reps were professional and were available when needed.

4 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Janet!

Apr. 30th, 2024

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Verified Customer

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Malou Carlos

I will recommend Sunrun to any one who wants a solar equipment. It is really a good value.

4 months ago

Reply from Sunrun

Thanks for your review, Malou! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 30th, 2024

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Christine Rogers

5 months ago

Reply from Sunrun

Thanks for your review, Christine! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 2nd, 2024

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Verified Customer

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Jan David Palm Desert, CA

We love our solar panels and the reduction in monthly payments

10 months ago

Reply from Sunrun

Thanks for your review, Jan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 8th, 2023

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Verified Customer

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Gloria G Vasquez Tucson, AZ

I don't know if Sunrun is ever here and I don't get information on my system, which I don't understand

10 months ago

Reply from Sunrun

Hi Gloria! We are so sorry to hear you don't understand the system! We would love to review your system's performance and go over any other specific concerns you may have. Please send us a private message with your service address, and we will have a representative reach out. Thank you!

Nov. 2nd, 2023

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Verified Customer

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Robert

I think everything has been pretty good, we haven't had really many problems or anything.

10 months ago

Reply from Sunrun

Robert, thank you for helping us to create a planet run by the sun and for your positive feedback, we are so happy you are enjoying your solar experience !

Oct. 24th, 2023

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Verified Customer

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R Kelly Matchett-Morris San Francisco, CA

Easy to work with and professional. Accurate timeline. Would hire again.

11 months ago

Reply from Sunrun

This is awesome! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 3rd, 2023

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Verified Customer

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Albert Morris Plains, NJ

Excellent service and very affordable compared to the competition.

11 months ago

Reply from Sunrun

Albert, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 3rd, 2023

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Verified Customer

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Thomas

Very slow, took a long time for solar to be added in and turned on. The equipment seems to be working very well.

11 months ago

Reply from Sunrun

Thank you for sharing your story, Thomas.We are so sorry for the delay that you experienced and your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 29th, 2023

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Verified Customer

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Kory

They're very efficient but there were too many problems they had to fix.

11 months ago

Reply from Sunrun

We are so sorry to hear that you are having some problems with your system, Kory. Our team would love the opportunity to speak with you further about your concerns. In order for us to best assist you, we will be sending you a private message requesting additional account information so we can help resolve any concerns you have. Thanks so much!

Sep. 29th, 2023

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Verified Customer

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Tobias

They respond and it's been good so far, although we have one cracked panel.

11 months ago

Reply from Sunrun

Hi, Tobias! Thank you so much for your positive review. Our team is committed to resolving your concerns, and we'd be more than happy to look into the cracked panel to see how we can help. We will be sending you a private message requesting additional account information so we can help resolve your concerns. We look forward to assisting you further!

Sep. 29th, 2023

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Verified Customer

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Baljit

I’m still paying high electricity bill.its more than a year my problem doesn’t get resolved. I’m in great pain because of this. I don’t know what to do

11 months ago

Reply from Sunrun

Hi Baljit. We are so sorry that you are not saving money with us. We would love to review your system's performance and any other specific concerns you have to get this resolved. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Sep. 28th, 2023

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Verified Customer

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David Lexington, SC

the rack pack completed in one day and were very professional

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 27th, 2023

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satish patel

The worst solar co.. very poor service.

1 week ago

Reply from Sunrun

Hello Satish,
My name is Aulana , and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to assist you, can you please provide me with your service address and details of your concerns?

Thank You,
Aulana

Sep. 9th, 2024

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Foodivers Fort Lauderdale, FL

Sunrun did not install correct equipment specified on agreement and refuses to resolve. They have sent me to 2 outside collection agents who are smart enough to know what was done to me is nothing short of fraud and breach of contract.

7 months ago

Reply from Sunrun

We’re truly saddened to hear about the challenges you’ve encountered with the installation of your equipment, Foodivers. Your satisfaction matters to us, and we’re eager to better understand your situation and address your concerns promptly. Please be on the lookout for a private message requesting additional account information. Once we are able to verify your account we will assign an Escalation Expert who will help resolve your concerns as soon as possible. Thank you!

Jan. 26th, 2024

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Verified Customer

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Toniann McLaughlin Scotch Plains, NJ

Sun run has been responsive kind and knowledgeable! They have answered my every question and been extremely helpful.

7 months ago

Reply from Sunrun

This is awesome, Toniann! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jan. 25th, 2024

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Harry Whittington Victorville, CA

I can't say anything other than: I can't believe that they perfected service & setup. It was an awesome experience.

8 months ago

Reply from Sunrun

We're thrilled you had a good experience, Harry! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 17th, 2024

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EDWARD LUKASZEWSKI Milford, CT

Excellent company to work with from beginning to end I would recommend sun run to all my friends and co workers.

8 months ago

Reply from Sunrun

Your review brightened our day, Edward! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 17th, 2024

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Verified Customer

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Barbara Bernhart Rockville, CT

Having solar over the last several years has definitely saved me quite a bit of money.

1 year ago

Reply from Sunrun

Thanks for your review, Barbara! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 5th, 2023

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Verified Customer

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Maureen Medill Hemet, CA

I like the box I got and the neat installation I received in the garage and the outside wall.

1 year ago

Reply from Sunrun

This is awesome, Maureen! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 5th, 2023

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Verified Customer

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maria Tracy, CA

All my concerns were answered. Any time you have question there always to answered your questions.

2 years ago

Reply from Sunrun

Thank you, Maria, for helping us to create a planet run by the sun!

Jun. 30th, 2022

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Verified Customer

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Mary Richardson Reedley, CA

The people that came to our house were great & so far it seems to be good for us.

2 years ago

Reply from Sunrun

Your review brightened our day, Mary! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 30th, 2022

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Verified Customer

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Rafael V Fall River, MA

Because they was very nice good atender every time I call they answer my questions,

2 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Rafael!

Jun. 30th, 2022

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Verified Customer

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Lin Hayward, CA

excellence service, friendly and professional from everybody involved from start to finish

2 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Randy A Renk San Clemente, CA

Great product, great sales team, great installation team, great post-sales customer service.

2 years ago

Reply from Sunrun

This is awesome, Randy! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 23rd, 2022

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Verified Customer

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Shea Noel Scheuer Santa Maria, CA

Because my sales consultant, Brian S, was very knowledgeable and walked me through every step!

2 years ago

Reply from Sunrun

Thanks for your review, Shea! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Roger Elstad Broomfield, CO

Just had our first full month of solar production in a very sunny and lots of sun in May (long days) and still had a electric bill

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Roger! Please send us a private message with your service address and an overview of your concerns so we can assist you further. Thanks!

Jun. 23rd, 2022

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Verified Customer

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Sandra Figner Toms River, NJ

Prompt service and the fact that they sent a representative to meet with inspectors.

2 years ago

Reply from Sunrun

Sandra , your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Joan Wilkerson-Pierre Providence, RI

I have never had any problems with this product its really is reliable and efficient

2 years ago

Reply from Sunrun

Thanks for your review, Joan! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Chuck Buell Phoenix, AZ

Sunrun always keeps me updated on my production and what's going on in the solar world.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Chuck! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Andrea Alexander Sunnyvale, CA

Very communicative, they always met or beat the time estimates and they never left a mess.

2 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Andrea!

Jun. 16th, 2022

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Verified Customer

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c j newman Wildwood, NJ

no problems since it was installed and the electric bills are lowest that i ever had

2 years ago

Reply from Sunrun

Thanks for your review, CJ! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Mehendra Sieunarine Yonkers, NY

Sunrun team is wonderful installation was nice and easy and customer service is awesome mobile

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Mehendra! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Hector

It's been working fine so far. They really worked on the problems. It was the right choice.

2 years ago

Reply from Sunrun

Hector, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Lester

I really was satisfied with them. Very good equipment, I've never had a problem.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Lester! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Anonymous

We've had no problems, everybody's been very very pleasant very nice and helpful. We're pleased.

2 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Theodore

The installation process was perfect and I would recommend this company to a friend.

2 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun! We really appreciate your feedback.

May. 25th, 2022

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Thomas

It seems like it works well and it was installed quickly. I like the cost and ease. It was prompt on the installation.

2 years ago

Reply from Sunrun

Your review brightened our day, Thomas! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 25th, 2022

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Verified Customer

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SM Hillside, IL

no problems since beginning the process. Any questions I had were quickly answered.

4 years ago

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Verified Customer

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Al Lachman! Fremont, CA

Best practices. Totally projo people from sales start to finish Under promised and over delivered.

4 years ago

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Verified Customer

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Denise Quinlan Yucca Valley, CA

The person who presented it was very knowledgeable. Our bill is much lower than it was at all.

4 years ago

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Verified Customer

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Bruce Malloy

Its been a year now and Im still amazied at how well it works and how much money Im saving

4 years ago

Sunrun Reviews