There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.

After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.

Sunrun, which is the nation’s largest residential solar, storage, and energy service company, has installed over 1,600 megawatts of solar power and helped hundreds of thousands of consumers in 18 states, Washington D.C., and Puerto Rico to gain energy independence.

Sunrun is the pioneer of the solar-as-a-service model and continues to drive innovation of solar generation, storage, and energy services and technologies. The rooftop solar provider's mission is to create a planet run by the sun.

The Good

  • Payment Flexibility
  • Customized Solar Systems
  • Simple Solar Process
  • 25-Year Maintenance
  • Roof Warranties and Coverage for Solar Panels
  • Customer Care Team
  • Battery Storage Options
  • High Level of Transparency with Customers
  • Installation Experience
  • Extensive Availability
  • Helpful Website

Payment Flexibility

To fit customer needs, Sunrun offers several financing options, including solar leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans.

Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost.

The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.

Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.

Customized Solar Systems

Sunrun understands that every customer's home, lifestyle, and savings goal is unique.

As a result, the company customizes every system it installs to the customer's needs using its own proprietary Automated Site Modeling design technology. With just a few pieces of information and satellite imagery of the rooftop, Sunrun’s Automated Site Modeling software quickly designs a custom solar system to maximize energy production.

Simple Solar Process

Sunrun strives to make switching to clean energy as simple and hassle-free as possible for its customers. The rooftop solar provider saves time by taking care of everything from scheduling to permitting and allowing people to follow their installation progress through the mySunrun mobile app. The design and installation process is as follows:

  • Step 1: Sunrun's experienced technicians will visit, measure, and evaluate the home; ensure that a solar system is the right fit; and design a customized solar plan.
  • Step 2: Sunrun's design experts will review and make any adjustments to the custom evaluation.
  • Step 3: Sunrun submits the design plans to the local city government for permitting.
  • Step 4: After the permit is granted, Sunrun's installers will come out to the home, go over the custom design with the customer, receive approval, and get to work.
  • Step 5: Once the system has been installed, the city or county will perform the final inspection.
  • Step 6: Sunrun will submit documents to the utility company and "Permission to Operate" will be granted.

25-Year Maintenance

If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.

Roof Warranties and Coverage for Solar Panels

Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased and up to a 25-year warranty on systems that are leased. Each solar customer's Sunrun contract also includes a roof warranty, which protects the roof from leaks or holes.

In addition, Sunrun provides its solar customers with daily system monitoring for no additional fee. The company's monitoring team oversees all all Sunrun systems and keeps an eye on production levels. If something happens or if performance dips, Sunrun will contact you as soon as possible to get things fixed.

Customer Care Team

Sunrun provides a U.S.-based customer care team that is ready to answer questions and help resolve any issues that may arise.

Battery Storage Options

Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.

Brightbox also helps customers manage electricity costs by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.

High Level of Transparency with Customers

Sunrun provides an abundance of helpful information on its website and strives to be very transparent with its customers. The company's website includes detailed solar education and FAQ sections, a helpful Guarantee page, and an informative "Plans and Services" page that will help customers better understand Sunrun's products and how to start taking advantage of solar power.

Installation Experience

When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 1,600 megawatts of solar energy.

As a result, Sunrun has offset 3.7 million tons of carbon emissions and helped more than 240,000 customers to control their electricity bills.

Extensive Availability

Sunrun currenty offers solar energy services in the following states and territories:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • Rhode Island
  • Texas
  • Vermont
  • Washington, D.C.
  • Wisconsin
  • Puerto Rico

Helpful Website

Sunrun's website includes a variety of articles and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, local information, solar education, and more.

Considering doing business with Sunrun? Learn more.

The Bad

  • Outsourcing Installations for Remote Homes

Outsourced Installations for Remote Homes

A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.

While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.

The Bottom Line

Overall, Sunrun is highly recommended to homeowners who are looking to go solar. Sunrun's high quality solar energy systems, variety of financing options, lengthy maintenance coverage and warranties, and customer service and transparency are attractive features that make breaking away from your utility company and switching to solar simple and affordable.

Interested in going solar with Sunrun? Find out more. Want to learn more about Sunrun? Check out the Sunrun solar reviews from real customers below.

We'll Introduce You!

Call our recommended rep over at Sunrun below.

1-(866) 717-0232

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User Reviews

Star Rating

3.6
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1,314 Reviews

Review Breakdown

5 star
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anonymous
September 9th, 2019 DETAILS
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Good service and knowledgeable people that give answers on the spot.

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D Chin
September 4th, 2019 Flushing, NY DETAILS
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I wish I could give them zero stars. Solar array was disassembled on 12/26/18, and today 5/4/19 the panels are still sitting in my driveway. Workmen came on 4/16/19, did some work, but due to winds could not put the panels back on my roof. Next available appointment is 5/22/19. That puts it close to 5 months down. hopefully it's not a windy day or it'll probably another month of waiting. My panels were put back into service on 5/22/19 after being down since 12/26, 2018, at that time it was discovered that a meter connected to my system was not working. Since then Sunrun has scheduled 2 appointments that they did not show up for. Sunrun has no time frame when they will have the part or when the repair will be finished. Until the system is fully repaired I can not get a settlement for the almost 5 months of down time.

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David Wada
September 4th, 2019 Lihue, HI DETAILS
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I leased a 83 panel unit for $55K, 4 1/2 years ago. This is a 20 year lease program. The first full year of installation I got a rebate from the electric company for $900. The second and third year, I kind of broke even. The forth year the panels were not work properly, so I ended paying for electric in the winter months. They then said all panels needed to be replaced. 6 months ago in installed 2 Tesler batteries. The company I used, was the same person who sold me the sunrun panels but worked for another company now. Sun run left our island and so did the techs. While they were installing they also confirmed that the panels needed replacement. They also notified Sunrun that 3 of the 4 inverters were turned off because it was not working. For over 6 months my unit has been working with just one inverter on or 25% production and the two batteries. I now have $300 monthly electric bills. They now claim it is the fault of the Tesler batteries. How can that be? Don't have to be a genius to figure out why it it not working, 75% of the unit is switched off because the panels are faulty. They are not replying to my questions and seemed to have abandoned their system. Very bad service. If you are in Hawaii, Haleakala Solar does a better job.

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Cooper
September 3rd, 2019 DETAILS
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Very efficient, they did whay they said they would do.

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Rickie Beal
September 3rd, 2019 DETAILS
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No call back after installed how it''s working

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rakrasner
September 3rd, 2019 DETAILS
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I like SunRun, but haven't got response from them as far as cleaning the panels

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Dan
September 3rd, 2019 DETAILS
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They did a good job, but they did not tell me that I would noy be powering my house, I would be powering the grid. Even in the event of a blackout I would not have access to the power generated by my own panels.

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Ashim Chanda
September 3rd, 2019 DETAILS
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Professionalism and great savings. I regret for not having earlier. My cost went down over 80%. Workmanship from the technicians are the best. Also it gives my house a super cool look. Anyone in the market looking for solar please check Sunrun

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Lecont Court Pioneers
September 3rd, 2019 DETAILS
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Helped us finance partly our obligation to repair the roof and electrical panel

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Ed & Marie Watson
September 3rd, 2019 DETAILS
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As of this date (08-27-2019) our system is not working and hasen't since 08-13-2019! NV Energy bill for 0ver $200.00!! d it cost us around $500.00 for the last time it didn't work. We are retired, on a fixed income, and cannot afford these energy bills AND the mortgage bills for the solar system. A complaint has been made with SunRun and they said that they would give us a call in next 3 to 5 working days. That is unacceptable! We are going to have to pay NV Energy for all this time that your system is not working. We need to talk to Management and we would like to request our money back. )

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Bobbie maguire
August 30th, 2019 Neptune City, NJ DETAILS
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I am beyond upset with the customer service that Sunrun has not provided me. Sunrun failed to seal holes into my inverter unit and when wasps made their home inside the electric inverter I was told Sunrun does not come and take care of it. How am I as a homeowner responsible for opening a electrical panel that is not my equipment nor have knowledge of opening such a unit. But none the less I was told to bad hire a exterminator to the tune of several hundred dollars. I would understand if the wasps built on outside of unit but they did not a hole was left in bottom of inverter that was not closed off. I felt Sunrun should take responsibility. They would not. I have video of wasps entering said hole and still they said they would not help me. I would not recommend Sunrun as a solar company if they leave people hanging like that. I have two dogs who play in yard next to those inverters and was less than pleased about their unwillingness to help not to mention how am I to know what type of shock I could get from opening up a sealed electrical unit . Seriously regretting my decision to use Sunrun

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Daniel
August 30th, 2019 Staten Island, NY DETAILS
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I was very pleased with SunRun Solar until I actually needed some help with a repair. My solar service has been down since February this year. In 10 days that will mark 7 months from the time of this review without solar service due to a necessary repair. In July my case manager indicated that it would finally be repaired soon, but it's still down. Now I can't even get him on the phone, and nobody is communicating with me. Stay away from SunRun.

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esther
August 26th, 2019 DETAILS
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because my bill is very high and have 21 panels ??

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GCC
August 26th, 2019 DETAILS
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Great to work with, delivered on all of their commitments

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Fred
August 26th, 2019 DETAILS
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They did exactly what they said they would do. Installation was timely and precise.

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Anonymous
August 26th, 2019 DETAILS
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The PPA is hard to understand and not what was sold to us

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Barbara
August 26th, 2019 DETAILS
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I have found they cost more than others with homes the same size as mine.

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Rebecca figliozzi
August 26th, 2019 DETAILS
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My solor bill now almost 3 years later is just as much as my BGE bill at the start of this. There is no saving for sure . We not told up front that the rate increase each year . Should have stayed with out solor for this rate

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Robert Campbell. Newport, PA
August 26th, 2019 DETAILS
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Our system has been down since July 22, customer service is unresponsive to our calls. We have lost a month of power and still are paying our lease.

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Ann Marie
August 26th, 2019 DETAILS
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Fulfillment of their promise to price. We were quoted one price, and subsequently the sales rep left, however Sun Run made good on his commitments.

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Al Addis
August 26th, 2019 DETAILS
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Had two problems with leaks as a result of panel mount installers missing roof studs. Had to pay for a service call to fix one of the leaks. Otherwise OK.

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T. Savage
August 26th, 2019 Loomis, CA DETAILS
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submited wrong plan to city to get stamped/approved; two years later i still can't get them to property set up my inverter which should have been done during installation.

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Leroy
August 26th, 2019 Davenport, FL DETAILS
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The salesperson and installers were very professional

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J. S.
August 26th, 2019 El Cajon, CA DETAILS
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One of the panels was not working and it took them longer to fix it than I would have liked.

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Roger
August 26th, 2019 Chatsworth, CA DETAILS
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no recent activity to talk about. Which is good. in the past equipment repair took too long to respond

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Anonymous
August 26th, 2019 North Hollywood, CA DETAILS
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Salesman offered me extra incentive but I was given the runaround before actually getting it.

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JL
August 26th, 2019 Delmar, NY DETAILS
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They are okay. They don't have a fix for running their website on firefox. You have to use IE.

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Kiran
August 26th, 2019 DETAILS
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Friendly, easy to work with, no complaints, and I don't have to worry about how much my electric bill will be.

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Derek
August 26th, 2019 Denver, CO DETAILS
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Overall a good experience. Very responsive when there was an issue, but took them a while to notice the issue. Also, I don't think they sized my system properly.

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manny watson
August 26th, 2019 El Cerrito, CA DETAILS
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i love the back up battery, the system works well.

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Very satisfied.
August 26th, 2019 Cedar Hill, TX DETAILS
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Excellent service. Outstanding customer service.

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Roger Koyannagi
August 26th, 2019 Huntington Beach, CA DETAILS
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Mike the sales rep was really informative and always called back

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Joel
August 26th, 2019 DETAILS
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The only problems I have had involved confusion with the electric utility (Eversource)

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Jose Ochoa
August 26th, 2019 DETAILS
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So far no problems. The system has been operating in great conditions. I will recommend to my friencs.

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Tejay
August 26th, 2019 DETAILS
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it's been a positive exsperince every step of the way

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Jeff
August 26th, 2019 DETAILS
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Complete service that minimizes excess inconvenience, and time

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Keith Truehart
August 26th, 2019 DETAILS
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Easy system for payment and good service as needed

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Hazen Culley
August 26th, 2019 DETAILS
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From start to finish they were excellent. Now that we are getting Kw from the sun our electric bill is noticeably lower. Great decision to go with SunRun.

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Very Unhappy Customer!!!!!!!
August 26th, 2019 DETAILS
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I had a problem arise with my system and it is taking 2 weeks before I can get anyone to even come out and look at problem I am very, very unhappy with c/s. My sales rep was great...

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Rick Shipley
August 20th, 2019 Las Vegas, NV DETAILS
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A little over 2 years ago I purchased a new home. I had considered solar and a Sunrun rep came knocking on my door one day offering a system that would reduce my power bill by 97% with no money down and low monthly lease rates. This all sounded great but the system the salesman tried showing me first was like 4 or 5 solar panels. I voiced my concerns that it wouldn't generate enough power and he came back some time later with a 10 panel system and said that I would be set to save 97% off of my power bill. After the system was installed, I was paying MORE with Sunrun on my house than going with only NV Energy...I was shocked and dismayed. I got a lesson in solar and how it works from NV Energy and they informed me just two months after having Sunrun installed, is too small to offset my power bill by any significant amount. I called Sunrun right away to voice my concerns and they told me that couldn't do anything for me until I hit the 1 year mark to do a "Savings Analysis"..... It's been over a year and the system saved me $26.83 for the whole year, next year the amount of the lease goes up and I will save absolutely nothing and as the Sunrun lease goes up in price every year, I will be PAYING to have Sunrun on my home for 20 years. Keep in mind that my power bill WITH a solar rate was $1,227.11 for the year and saving 97% of that does not equal out to be $26.83 According to Sunrun's "Savings Analysis" they feel that they have fulfilled their end of the contract (a contract that I did not sign I have to mention). They "make no claims of saving customers money" and the customer has no recourse or action even when it is clear they sold me into a bad deal. The representatives from Sunrun were deceptive from the beginning, their Customer Service is not committed to helping their customers and unless you know everything about solar before talking to them, they will take advantage of you by talking you into a system that will not have a significant impact on your power bill but you will be paying on for 20+years. I would say stay away from Sunrun because deceptive business practices, forgery and an unwillingness to make things right for their customers.

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Joel
August 19th, 2019 Prescott Valley, AZ DETAILS
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Got the installation done in a short period of time. No problems.

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Yolanda
August 19th, 2019 Dunnigan, CA DETAILS
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Very neat. They put on booties when climbing in the attic. The first year the true up was very low like they said but every year its gone up almost double.

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Annmarie
August 19th, 2019 DETAILS
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They came and installed it all in one day. Haven't had any problems so I think it's pretty solid equipment.

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Amado
August 19th, 2019 Laguna Hills, CA DETAILS
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I think it's great. Haven't had any issues. I would like for them to consider letting you buy a battery as a separate stand alone.

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Don
August 19th, 2019 Sun City West, AZ DETAILS
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Every Time I've had a question I've emailed and got an answer within a day. I haven't had any problems, what more can you ask!

Verified Customer

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Ronald
August 19th, 2019 Chino Valley, AZ DETAILS
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Everybody was very respectful and they took care of business. The system was up and running before they had promised. They were here on the day they told me they would be here and the installation was complete on that day.

Verified Customer

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Carole
August 19th, 2019 Cypress, CA DETAILS
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It looks great it's working great and I have had no problem. They did an awesome job. Very quick and professional. I wasn't sure I wanted to do this but after the results I got I'm very happy I choose solar with Sun Run.

Verified Customer

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Patricia
August 19th, 2019 Sumter, SC DETAILS
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Very cooperative and helpful. I'm very pleased.

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Judith
August 19th, 2019 DETAILS
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I have been trying to work with my representative for the last couple weeks and have been unable to connect with him. I think it's a great company but the after care has been less than.

Verified Customer

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Nadine
August 19th, 2019 Silver Spring, MD DETAILS
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Always kept us informed and did what they said they would do. They put the panels up in day. The equipment is very good.