There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out. After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points. The company, which is based in San Francisco, California, has installed over 950 megawatts of solar power and helped consumers in 21 states to lower their electricity bills.
- Payment Flexibility
- 20-Year Maintenance
- Roof Warranties and Coverage for Solar Panels
- Battery Storage Options
- High Level of Transparency with Customers
- Installation Experience
- Extensive Availability
- Helpful Website
In order to fit the needs of almost any customer, Sunrun offers several financing options, including solar leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans. Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost. The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments. Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.
If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.
Roof Warranties and Coverage for Solar Panels
Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased, a 20-year warranty on systems that are leased, and 24/7 system monitoring (provided by Sunrun).
Battery Storage Options
Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout. Additionally, Brightbox helps customers save money by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.
High Level of Transparency with Customers
Sunrun provides an abundance of information on its website and strives to be very transparent with its customers. The company's website includes a detailed FAQ section, a helpful guarantee page, and an informative "Plans and Services" page that will help customers better understand how to move forward with Sunrun and start taking advantage of solar power.
When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 950 megawatts of solar energy. As a result, Sunrun has offset 1.7 million tons of carbon emissions and helped more than 160,000 customers to reduce their electricity bills and take advantage of net metering.
Sunrun currenty offers solar energy services in the following 21 states: Arizona, California, Colorado, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, New York, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Washington D.C., and Wisconsin.
Sunrun's website includes a variety of blog posts and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, and more.
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- Outsourcing Installations for Remote Homes
Outsourced Installations for Remote Homes
A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach. While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.