Sunrun

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Sunrun has helped over 180,000 customers save more than $100 million on their electricity bills with solar!
1-(866) 717-0232

There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.

After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.

The renewable energy company, which is based in San Francisco, California, has installed over 1460 megawatts of solar power and helped tens of thousands of consumers in 19 states and Washington D.C. to lower their electricity bills.

Sunrun is the pioneer of the solar-as-a-service model and continues to drive innovation of solar generation, storage, and energy services and technologies. The rooftop solar provider's mission is to create a planet run by the sun.

The Good

  • Payment Flexibility
  • Customized Solar Systems
  • Simple Solar Process
  • 20-Year Maintenance
  • Roof Warranties and Coverage for Solar Panels
  • Customer Care Team
  • Battery Storage Options
  • High Level of Transparency with Customers
  • Installation Experience
  • Extensive Availability
  • Helpful Website

Payment Flexibility

In order to fit the needs of almost any customer, Sunrun offers several financing options, including solar leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans.

Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost.

The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.

Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.

Customized Solar Systems

Sunrun understands that every customer's home, lifestyle, and savings goal is unique.

As a result, the company customizes every system it installs to the customer's needs using its own design technology called BrightPath. With just a few pieces of information and a satellite image of the rooftop, BrightPath can quickly create a custom solar system that will maximize energy production.

Simple Solar Process

Sunrun strives to make switching to clean energy as simple and hassle-free as possible for its customers. The rooftop solar provider helps save time by taking care of everything from scheduling to permitting and allowing people to follow their installation progress through the mySunrun mobile app. The design and installation process is as follows:

  • Step 1: Sunrun's experienced technicians will visit, measure, and evaluate the home; ensure that a solar system is the right fit; and design a customized solar plan.
  • Step 2: Sunrun's design experts will review and make any adjustments to the custom evaluation.
  • Step 3: Sunrun submits the design plans to the local city government for permitting.
  • Step 4: After the permit is granted, Sunrun's installers will come out to the home, go over the custom design with the customer, receive approval, and get to work.
  • Step 5: Once the system has been installed, the city or county will perform the final inspection.
  • Step 6: Sunrun will submit documents to the utility company and "Permission to Operate" will be granted.

20-Year Maintenance

If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.

Roof Warranties and Coverage for Solar Panels

Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased and a 20-year warranty on systems that are leased. Each solar customer's Sunrun contract also includes a roof warranty, which protects the roof from leaks or holes.

Additionally, Sunrun provides its solar customers with 24/7 system monitoring for no additional fee. The company's Monitoring Team oversees all all Sunrun systems and keeps an eye on production levels. If something happens or if performance dips, Sunrun will contact you as soon as possible to get things fixed.

Customer Care Team

Sunrun provides a US-based customer care team that is ready to answer questions and help resolve any issues that may arise.

Battery Storage Options

Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.

Additionally, Brightbox helps customers save money by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.

High Level of Transparency with Customers

Sunrun provides an abundance of information on its website and strives to be very transparent with its customers. The company's website includes a detailed FAQ section, a helpful guarantee page, and an informative "Plans and Services" page that will help customers better understand how to move forward with Sunrun and start taking advantage of solar power.

Installation Experience

When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 1460 megawatts of solar energy.

As a result, Sunrun has offset 1.7 million tons of carbon emissions and helped more than 180,000 customers to reduce their electricity bills and take advantage of net metering.

Extensive Availability

Sunrun currenty offers solar energy services in the following states: Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, Nevada, New York, Pennsylvania, Rhode Island, Texas, Vermont, Washington D.C., and Wisconsin.

Helpful Website

Sunrun's website includes a variety of blog posts and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, and more.

Considering doing business with Sunrun? Click here.

The Bad

  • Outsourcing Installations for Remote Homes

Outsourced Installations for Remote Homes

A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.

While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.

The Bottom Line

Overall, Sunrun is highly recommended to homeowners who are looking to go solar. Sunrun's high quality solar energy systems, variety of financing options, lengthy maintenance coverage and warranties, and customer service and transparency are attractive features that make breaking away from your utility company and switching to solar simple and affordable.

Interested in going solar with Sunrun? Click here. Want to learn more about Sunrun? Check out the Sunrun solar reviews from real customers below.

We'll Introduce You!

Call our recommended rep over at Sunrun below.

1-(866) 717-0232

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

3.4

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1059 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Brent
March 25th, 2019 Fallbrook, CA

They never contacted me to get a quote, therefore they get 1 star but should be zero.

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Albert and Diane
March 25th, 2019 DETAILS
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The service was excellent. We also appreciated that they were not high pressure sales.

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William Milne
March 25th, 2019 DETAILS
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Works as they said it would and so far so good

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W. Chin
March 25th, 2019 DETAILS
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They promise to complete the work on time.They completed on time.

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Terry Pullan
March 25th, 2019 DETAILS
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My solar power is becoming expensive. I signed up for a 3% escalation each year and I'm only half way through the lease. In addition, I believe that panels have degenerated and newer panels are more efficient than 10 year old technology.

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Tim and BarbJean
March 25th, 2019 DETAILS
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Top Notch Professional help. So far, everything has been true to what was said!

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David Stuart
March 25th, 2019 DETAILS
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every thing they said,came through. No cost instalation, my service is good/

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Renate
March 25th, 2019 DETAILS
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From the first encounter to the finish of installation, every person I dealt with was very knowledgeable and offered the best customer service I have ever received on a project like this.

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Paula Munoz
March 25th, 2019 DETAILS
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I'm paying SunRun $45 and Xcel $45 - up. I didn't see any savings over the winter, actually paying more with the combination of paying both, SunRun & Xcel. Also, I filled out a review a couple of months ago, soon after Victoria Espino-Customer care rep 3 reached out to me and asked me to explain. I did explain in depth and have yet to get a response to my concerns.

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Thank hou
March 25th, 2019 DETAILS
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Because it saves me money on my monthly bill.

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Herman Ehlers
March 25th, 2019 DETAILS
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My energy savings has been well worth the investment

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james
March 25th, 2019 DETAILS
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after purchase/contract really needs improvements!

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Gary Haynie
March 25th, 2019 DETAILS
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The installation was completed as they indicated and system operates as advertised

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Joe
March 25th, 2019 DETAILS
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from my experience in doing business with sunrun and their personnel's patience

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Geraldine Danielson
March 25th, 2019 DETAILS
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Their customer service is awful. I went online o October 11. I continued to get bills from my original electric company for 5 months. I could not get anyone to listen to me. Finally I got a call fromOncor and they walked me through what needed to be done. I think it is finally working right.

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Ellie
March 25th, 2019 DETAILS
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Could be cheaper each month since I still am paying a significant amount to SCE.

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Cathy
March 25th, 2019 DETAILS
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Has issues with underproduction. Took a while to straighten out

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Barry Moren
March 25th, 2019 DETAILS
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No problems but after being a good customer for many years plus referrals,l am a offended by your emails when I am late with my payments. Your tone needs to be less confrontational.

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Arizona Slim
March 25th, 2019 DETAILS
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Excellent except for installation coordinator in Kona, who is a disorganized disastet

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Jeff D
March 20th, 2019 Scottsdale, AZ DETAILS
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Lesson learned. If you prepay your entire array, sunrun has no incentive to service you. I had a small array, about 25 panels installed. Sunrun was the ongoing service provider. After 2 years, I’d lost nearly half of the panels. I called and called. It finally took an attorney to remind sunrun of their contractual service obligations. It was a 6 month grind of a service call that took a day to replace some cables. I can’t believe so many here have good things to say about their service. Perhaps it’s because being prepaid, there was no ongoing revenue, only liability and sunrun paid little to no attention to what the contract stated. If you’re going to prepay, be careful with your solar company not

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Maria Melgoza-Moore
March 18th, 2019 Oakley, CA

Great customer service and very knowledgeable representatives.

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smith cole
March 18th, 2019 Springfield Gardens, NY DETAILS
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always pront in replying to your request.

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Manny Wong
March 18th, 2019 San Jose, CA DETAILS
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Produce power as expected. Customer service from sale phase to installation completion was very professional.

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Anonymous
March 15th, 2019 Kapolei, HI DETAILS
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The customer support was responsive. The installation went pretty smooth. We got all of the solar panels including the battery and we got it there in reasonable time so we are happy about that.

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Dale
March 15th, 2019 Henderson, NV DETAILS
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The customer service gets back to me all the time. The installation team cleans up after themselves. They have great sales people and the customer service is outstanding.

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Noel
March 15th, 2019 Kalāheo, HI DETAILS
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The installation was okay. It took a while but this is the first time I've done it so I guess I'm satisfied. It's been working since 2013 and it's been pretty good.

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Jed
March 15th, 2019 Kapaa, HI DETAILS
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They seem to send refunds and communicate with me and I haven't needed anything else.

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Mark
March 15th, 2019 Madera, CA DETAILS
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The service was great, I always knew what was going on. My service rep was great, kudos to him.

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John
March 15th, 2019 Tucson, AZ DETAILS
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I stil have some issues I want to talk with the customer service about. I'm getting electric bills sent again and I thought they were going to monitor it.

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Ap
March 13th, 2019 Spring, TX

Customer service is poor. The rob call and texts were exhausting. After finally speaking to them I realized they would have been horrible had I signed up with them.

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Peter J Cirincione IV
March 13th, 2019 San Francisco, CA

Not warm and fuzzy. Confused about how the installation is done. Not sure of the Cost?

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Kempers
March 13th, 2019 Rio Verde, AZ

Dop not want to do business with me because SunRun does not like my Utility

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Steve K
March 13th, 2019 DETAILS
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The entire process has been seamless and as expected

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Spencer
March 13th, 2019 DETAILS
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Friendly, efficient, great customer service

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Polk family
March 13th, 2019 DETAILS
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Good communication, quick responses, great customer service.

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Lower production than quoted and expected
March 13th, 2019 DETAILS
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Unwilling to add more panels to improve production

Sunrun Logo

Reply from Sunrun

Mar 21, 2019

Hello, Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar.

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kml
March 13th, 2019 DETAILS
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Sunrun has been reliable through their operation including installation and customer services.

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Johann Lo
March 13th, 2019 DETAILS
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I got excellent service from sales, install, and service.

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James Walsh
March 13th, 2019 DETAILS
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When we signed up several years ago there were not that many options. It is my impression that there are far more now and that some of the deals would be more advantageous to me. Secondly, because of my finances I never set up automatic payments from my bank account. Banks are unforgiving if you live month to month and sometimes run short. I'd be happy to set up autopay with my credit card but that is not an option you offer. Too bad. The situation is irritating to us both.

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Reply from Sunrun

Mar 21, 2019

Hello James W. We are happy to hear that you are one of our long term customers! Thank you for helping us create a planet run by the sun. Sunrun prefers that customers sign up for autopay because it ensures that a payment is made on time each month. This reduces the amount of time and resources dedicated to collecting payments from customers. It is a convenient option for customers because it occurs automatically and they don't have to worry about due dates and sending checks.

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Ed and Lauren Bassard
March 13th, 2019 DETAILS
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From the moment we began working with Luke Johnson, everything went smoothly. We were always kept informed. Even the subcontractors who needed to work on our electrical panel were pleasant and concerned I knew the power would be off temporarily. The PayPal system has been easy, too.

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Richard and Anne King
March 13th, 2019 DETAILS
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We were very impressed with their contact with us when we needed to ask so many questions and with the people they had working for them that actually did the job.

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Trinni
March 13th, 2019 DETAILS
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SunRun is attentive and professional. They are informative and competitive. They are only 4 stars because I have 2 residences that I had install solar and the billing was not set up properly and requires multiple follow ups on our part to straighten out

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Reply from Sunrun

Mar 21, 2019

Hello Trini, thank you for your feedback. We love to hear that you were well informed and found our cost competitive. We're saddened to hear about the encountered billing issues, feel free to private message us your contact infomation.

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Teri Swann
March 13th, 2019 DETAILS
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They were so professional from begining to end of installation. The whole process was very easy. Love having a guaranteed monthly rate.

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Thomas
March 11th, 2019 Laguna Niguel, CA DETAILS
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I went with them because they are through Costco. Everything was great, I am highly satisfied. the equipment is working great.

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Deborah
March 11th, 2019 Sumter, SC DETAILS
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They have done everything they said they would do and I didn't have to do much myself. Everything was installed on the roof and in just a couple of days and the man from the electric company made sure everything was done right. I haven't saved sixty to eighty dollars on month on my electric bill yet but I am hoping I will start saving soon. I have recommend it to some family and friends.

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Julius
March 11th, 2019 Lady Lake, FL DETAILS
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At the moment they have a promotion going on with Xfinity, and I have Xfinity and have been trying to collect on that promotion and it has been months now and I still don't have my cards from them. The equipment is top notch as far as I can tell but I am waiting for my promotional card.

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Reply from Sunrun

Mar 21, 2019

Hello Julius, we understand that you have not had the best experience. We want to turn this around, we want to work with you in resolving this. Please feel free to private message your contact information, thank you for your communication.

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Winston
March 11th, 2019 Rowlett, TX DETAILS
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So far everything is working smoothly. There was a bit of a rocky start in terms of installation but everything is in place. Customer support always responds to my questions efficiently.

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Ronald
March 11th, 2019 DETAILS
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Everything seems to be working fine. I haven't had to pay any additional with the electric company. Installation went pretty good and they have answered all my questions.

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Lisa
March 11th, 2019 Tucson, AZ DETAILS
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The people who came by and told me everything were very good at communication and very responsive. Whatever question I had, I got a quick answer. I haven't had any problems with the equipment and installation went quickly according to schedule.

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Nikola
March 11th, 2019 Yonkers, NY DETAILS
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I feel I was misled on how sun run works and I am constantly paying two bills for electrical, so it's not worth it. The equipment is working but it's not working at max capacity as promised. They put me into a contract to lease their equipment and guarantee me at installation a reduced bills to only one payment but I am still making another payment.

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Reply from Sunrun

Mar 21, 2019

Hello Nikola, we are so sorry to hear about your experience this is not the Sunrun norm. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

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