There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.

After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.

Sunrun, which is the nation’s largest residential solar, storage, and energy service company, has installed over 1,600 megawatts of solar power and helped hundreds of thousands of consumers in 19 states, Washington D.C., and Puerto Rico to gain energy independence.

Sunrun is the pioneer of the solar-as-a-service model and continues to drive innovation of solar generation, storage, and energy services and technologies. The rooftop solar provider's mission is to create a planet run by the sun.

The Good

  • Payment Flexibility
  • Customized Solar Systems
  • Simple Solar Process
  • 25-Year Maintenance
  • Roof Warranties and Coverage for Solar Panels
  • Customer Care Team
  • Battery Storage Options
  • High Level of Transparency with Customers
  • Installation Experience
  • Extensive Availability
  • Helpful Website

Payment Flexibility

To fit customer needs, Sunrun offers several financing options, including solar leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans.

Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost.

The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.

Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.

Customized Solar Systems

Sunrun understands that every customer's home, lifestyle, and savings goal is unique.

As a result, the company customizes every system it installs to the customer's needs using its own proprietary Automated Site Modeling design technology. With just a few pieces of information and satellite imagery of the rooftop, Sunrun’s Automated Site Modeling software quickly designs a custom solar system to maximize energy production.

Simple Solar Process

Sunrun strives to make switching to clean energy as simple and hassle-free as possible for its customers. The rooftop solar provider saves time by taking care of everything from scheduling to permitting and allowing people to follow their installation progress through the mySunrun mobile app. The design and installation process is as follows:

  • Step 1: Sunrun's experienced technicians will visit, measure, and evaluate the home; ensure that a solar system is the right fit; and design a customized solar plan.
  • Step 2: Sunrun's design experts will review and make any adjustments to the custom evaluation.
  • Step 3: Sunrun submits the design plans to the local city government for permitting.
  • Step 4: After the permit is granted, Sunrun's installers will come out to the home, go over the custom design with the customer, receive approval, and get to work.
  • Step 5: Once the system has been installed, the city or county will perform the final inspection.
  • Step 6: Sunrun will submit documents to the utility company and "Permission to Operate" will be granted.

25-Year Maintenance

If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.

Roof Warranties and Coverage for Solar Panels

Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased and up to a 25-year warranty on systems that are leased. Each solar customer's Sunrun contract also includes a roof warranty, which protects the roof from leaks or holes.

In addition, Sunrun provides its solar customers with daily system monitoring for no additional fee. The company's monitoring team oversees all all Sunrun systems and keeps an eye on production levels. If something happens or if performance dips, Sunrun will contact you as soon as possible to get things fixed.

Customer Care Team

Sunrun provides a U.S.-based customer care team that is ready to answer questions and help resolve any issues that may arise.

Battery Storage Options

Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.

Brightbox also helps customers manage electricity costs by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.

High Level of Transparency with Customers

Sunrun provides an abundance of helpful information on its website and strives to be very transparent with its customers. The company's website includes detailed solar education and FAQ sections, a helpful Guarantee page, and an informative "Plans and Services" page that will help customers better understand Sunrun's products and how to start taking advantage of solar power.

Installation Experience

When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 1,600 megawatts of solar energy.

As a result, Sunrun has offset 3.7 million tons of carbon emissions and helped more than 240,000 customers to control their electricity bills.

Extensive Availability

Sunrun currenty offers solar energy services in the following states and territories:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Texas
  • Vermont
  • Washington, D.C.
  • Wisconsin
  • Puerto Rico

Helpful Website

Sunrun's website includes a variety of articles and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, local information, solar education, and more.

Considering doing business with Sunrun? Learn more.

The Bad

  • Outsourcing Installations for Remote Homes

Outsourced Installations for Remote Homes

A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.

While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.

The Bottom Line

Overall, Sunrun is highly recommended to homeowners who are looking to go solar. Sunrun's high quality solar energy systems, variety of financing options, lengthy maintenance coverage and warranties, and customer service and transparency are attractive features that make breaking away from your utility company and switching to solar simple and affordable.

Interested in going solar with Sunrun? Find out more. Want to learn more about Sunrun? Check out the Sunrun solar reviews from real customers below.

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Sunrun Frequently Asked Questions

How does going solar with Sunrun work?

After you sign your Sunrun agreement, you’re ready for solar panel installation. The best part? You don’t have to lift a finger because we take care of everything from scheduling to submitting permits, to working with the city and utility, and securing your solar panels to your roof. Naturally you’ll have questions, and we’ll be right there with you answering them every step of the way.

Once you’re approved for a Sunrun solar installation, your home will undergo a site assessment and an expert solar technician will visit your home to confirm your system design.

After that, our solar design experts make any necessary adjustments to your design and get your final approval. Once you’ve approved your system design, we submit your design to the city for permitting. From there, either Sunrun or one of our local certified partners perform your solar installation. We only partner with the top-rated solar installers, so know you’ll have the highest quality solar installation available.

When your installation is complete, the city or county will perform a final inspection on your system. Once it’s approved, it will be connected to the grid, and we’ll submit your documents to the utility company. After your utility company grants Permission to Operate, you’re ready to start powering your home with the sun.

How much does a solar energy system from Sunrun cost?

Solar home solar system prices vary by home, your utility company, and your location. Contact Sunrun for a quote today.

What solar panels does Sunrun use in its installations?

Sunrun uses standard and high-performance solar panels in its installations.

How long does it take for Sunrun to install solar panels?

The process of having a home solar system installed on your roof can be relatively quick. Many Sunrun installations are completed in one day.

But before our crew comes to your house, we take a few weeks to prepare your project so that you have the smoothest installation day possible. You will have a team of experts working for you during this time who handle the tasks necessary for a smooth solar installation and keep you updated along the way. Our customer app also allows you to see your installation status during this time:

  • Conduct a site survey to look at your roof, attic and electrical panel
  • Finalize your custom design
  • Apply for permits and wait for approval
  • Collect other necessary approvals and documentation that is specific to your neighborhood, such as HOA approval

Your project coordinator will be in touch with you throughout this time to keep you up-to-date on your progress. When it comes time to install the system, your installation coordinator will let you know how long the construction process will take for your home.

 

How long is a Sunrun agreement?

In general, our Sunrun agreements last for up to 25 years. Contact a Sunrun solar advisor for more information.

What happens at the end of a Sunrun agreement?

When you reach the end of your Sunrun agreement, you have three options:

  1. You can purchase the solar system at the fair market value (excluding New York homeowners).
  2. You can renew your lease with us on an annual basis.
  3. Sunrun can remove the system at no cost to you.

When you reach the end of your agreement, the Sunrun Customer Care team will help you with moving forward however you choose.

Does Sunrun offer a warranty?

All of our solar equipment is backed by robust warranties. When you choose BrightSave, your solar system will also come with 24/7 monitoring and maintenance. So if it breaks, we’ll fix it, free of charge. Contact us to learn more about our Comprehensive Home Solar System Support.

Does Sunrun offer solar monitoring?

Yes! We have a monitoring team dedicated to keeping an eye on your home solar system. Here’s how it works:

  1. We record production (in real-time) — Your Sunrun meter counts your kilowatts as they’re produced.
  2. We collect your production data (every six hours) — Four times a day, your Sunrun meter sends your production data to our Denver-based monitoring team, where all production data is collected, stored, and analyzed.
  3. We evaluate your production (every day) — We compare your production to the estimates included in your contract to confirm that your system is working as expected. We also check the weather and other systems in your neighborhood to make sure you’re harvesting just as much sunshine as your neighbors.
  4. We fix what needs fixing (if necessary) — If your system isn’t working as expected, we will identify the issue and rectify the situation. If we cannot fix your system with remote troubleshooting, we may need to send a technician to take a look at your system in person.

How many states is Sunrun in?

Sunrun currently offers residential solar service in 22 states, plus the District of Columbia and Puerto Rico. Sunrun states are Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Massachusetts, Maryland, Nevada, New Hampshire, New Jersey, New Mexico, New York, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont and Wisconsin.

User Reviews

Star Rating

3.6
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1,584 Reviews

Review Breakdown

5 star
46%
4 star
17%
3 star
8%
2 star
6%
1 star
23%

Sentiment Criteria

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[email protected]

July 2nd, 2020 Surprise, AZ DETAILS arrow_drop_down
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My system stopped working in March A. service representative came out and found the invertor wasn’t working. This invertor was replaced two years ago.I’ve been patiently waiting for the new invertor. Sunrun keeps telling me two to three weeks. Of course, now COVID 19 is the excuse. Two things bother me. 1. They are still doing new installations. Lend me one until mine can be replaced. I’ve been a loyal Sunrun customer for eight years, singing their praises. 2. My June bill was over $300., when it should have been $10-$20. It’s never been that high and it’s not even extreme hot weather. I’m on the phone yet AGAIN waiting. They’re not answering.

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Reply from Sunrun

Jul 06, 2020

This is not the Sunrun norm! We would like to take this opportunity and review what specific issues you are concerned about regarding your bill. We know waiting to get the system installed this long is not ideal please feel free to contact our Customer Care team and we can address this issue.

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BillAZ

July 1st, 2020 Sun City West, AZ DETAILS arrow_drop_down
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Our system was installed in May 2019. It didn’t work until August 2019. The investor needed to be replaced. It took 2 months to get it changed out. It took forever to get the investor considering this was a new system. Poor and very slow customer service.

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Linda Hawkes

July 1st, 2020 Henderson, NV DETAILS arrow_drop_down
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Solar panels are working as promised, our electric bill has noticeably reduced.

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Paul Huber

July 1st, 2020 Las Vegas, NV DETAILS arrow_drop_down
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My power system is excellent. Does everything I expect from it. SunRun service is at fault. When I talk to Representatives, they are always pleasant and seem to have concern over my issues. But it end there. I get referred to other departments or to subcontractors who just done close back with me. I call SunRun back to follow up and nice sounding people commit to getting the work done, but it never happens.

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Reply from Sunrun

Jul 06, 2020

Thank you for your communication in regards to the experience you've encountered. We've saddened to see that this has not been since you're having system issues and you're not able to save. We can certainly address this issue and reach out to you for more details. We'd like to turn this experience around this is not the Sunrun norm.

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Colin

June 23rd, 2020 Castro Valley, CA DETAILS arrow_drop_down
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Not able to expand or add more panels. Backup battery system not available.

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Anonymous

June 23rd, 2020 Oceanside, CA DETAILS arrow_drop_down
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Very satisfied with service. Install and money that we are saving

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Daravi

June 23rd, 2020 Fontana, CA DETAILS arrow_drop_down
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Good product, friendly service and good prices.

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Lillia hunt

June 23rd, 2020 Rescue, CA DETAILS arrow_drop_down
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Bad customer service, something wrong with my panel, they said they never touched it, so how you hook up solar

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Reply from Sunrun

Jul 06, 2020

Hello, we are so sorry to hear that your expectations were met. Please know this is not the Sunrun norm and we want to address your concerns. Please provide me the full name on the account or feel free to call into Customer Care so we can start a case! Let's power forward!

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Kevin

June 23rd, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Customer Service not great! Lack of note from employees on past calls

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Reply from Sunrun

Jul 06, 2020

Thank you for sharing your experience. We appreciate your feedback and understand service issues can be very inconvenient and unexpected and that there is always room for improvement, appreciate you pointing this out. We are very happy to hear that overall you were happy with the experience! if you have any questions please feel free to reach out to Customer Care (855-478-6786)

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Kay

June 23rd, 2020 Clovis, CA DETAILS arrow_drop_down
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They are very responsive and easy to speak with

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Huggins/Boyle Home

June 23rd, 2020 Henderson, NV DETAILS arrow_drop_down
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Were very efficient, fast and professional from setup to functionality.

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Lourdes Perez

June 23rd, 2020 Daly City, CA DETAILS arrow_drop_down
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I have an issue that they cannot resolve until now. Spoke to Ritter and now Dania no results yet

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Reply from Sunrun

Jul 06, 2020

Thank you for your communication in regards to the experience you've encountered. We've saddened to see that this has not been since you're having system issues and you're not able to save. We can certainly address this issue and reach out to you for more details. We'd like to turn this experience around this is not the Sunrun norm.

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wont save you money

June 23rd, 2020 La Grange, CA DETAILS arrow_drop_down
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system saves no money even though they claim otherwise.

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Reply from Sunrun

Jul 06, 2020

Thank you for your communication. We certainly understand your concerns over these high utility bills you've bee receiving. We'd love the opportunity to look into these savings concerns. Please reach out to Customer Care we'd love to take this opportunity to turn your experience around.

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Zee L Snyder

June 23rd, 2020 Rockville, MD DETAILS arrow_drop_down
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finally brought back the ability to see production on a custom date range.

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Harley

June 23rd, 2020 Chino Valley, AZ DETAILS arrow_drop_down
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They didn't install an adequate # of panels, yet we pay as much as others with more panels. Our neighbors with the exact same model home got 2 more panels than we did, they make the same monthly payment and they get bigger refunds from our local power company, but Sunrun said, "Hey you're stuck with your contract"!

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Bob K.

June 23rd, 2020 Simi Valley, CA DETAILS arrow_drop_down
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The rate I am paying is higher than I remember being told initially, and the combination of the two electric bills does not seem like an improvement over my original single bill with SCE.

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Al Lachman!

June 23rd, 2020 Fremont, CA DETAILS arrow_drop_down
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Best practices. Totally projo people from sales start to finish Under promised and over delivered.

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Jim

June 23rd, 2020 Hesperia, CA DETAILS arrow_drop_down
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Personnel always courteous and there have been no issues since installation.

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SM

June 23rd, 2020 Hillside, IL DETAILS arrow_drop_down
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no problems since beginning the process. Any questions I had were quickly answered.

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Linda Richardson

June 23rd, 2020 Clovis, CA DETAILS arrow_drop_down
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Very easy to work with, prompt and knowledgeable

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John H

June 23rd, 2020 Phoenix, AZ DETAILS arrow_drop_down
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The people and service was great, responsive and installed as planned. Cost higher than others and the app has less information than others I have seen.

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NATH

June 23rd, 2020 Washington, DC DETAILS arrow_drop_down
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GGOD SERVICE and GOOD PRODUCT and SAVE MONEY

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Ram K

June 22nd, 2020 Fremont, CA DETAILS arrow_drop_down
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Hello Consumers: I would like to share my ongoing experience with SunRun solar company. I had solar installed at my residence 2 years ago. Couple of months ago I noticed that solar is not generating production and same time we kept our home on sale (April, 2020) I called Sunrun customer service to schedule an appointment. This is during COVID pandemic. 2.5 weeks later service guy visited and found that inverter needs to be replaced and I was told that in 2-3 weeks inverter will be replaced because they need to order, don't have any in stock. this happened in 2nd week of May. As I mentioned earlier that our home is on sale, we got offer, pricing finalized, sale process started and planning to close escrow soon. unfortunate thing is I cannot close escrow because solar is not working. so I called Sunrun customer service in 1st week of June, they said they are still working, may be another 2-3 weeks. I explained them the urgency and I was bit frustrated. On June 12th, I called customer service again and asked to escalate the issue further. one of their manager/case representative talked to me, said that he a good news, they got the inverter and someone from company called Sun Systems Technologies will call me in 2-3 days to schedule an appointment. Guess what today is 6/20, nothing happened. I called customer service again on 6/18 to check on status as I did not received any call from Sun Systems Technologies, I was told to contact them directly instead of calling SunRun. So I did (its like we are at the mercy of Sunrun) called Sun Systems Technologies, they said they had a question for Sunrun about my service request and question was sent on 6/16 but they don't have reply yet to schedule an appointment. Again I called SunRun (same day) to find out the status, its like I am working for them. then I was told by SunRun that they talked to Sun Systems Technologies and I will receive call in 2 days. As I said before today is 6/20. nothing happened. I guess Sun Systems Technologies is closed today, I called them, no response. As expected its been 40 mins now, I am still on call & waiting for someone to answer my call at SunRun customer service. Now, I am worried that escrow closing will get further delayed and buyer will be frustrated as they have commitments to move from old house to new house and of course my blood pressure is high too because of this nonsense, pathetic customer service. Also I am contacting legal to get some advise to file a case, as my escrow closing is getting delayed and circumstances of delay are bad for me and for my buyer. I never experienced such a pathetic customer service, SunRun is typical UPSELLING COMPANY. No service commitments. I am sure their management will learn more if they ever heard recorded calls. Here are the worst parts of this experience. 1. whenever you call customer service you have to wait minimum 20-30 minutes if you're lucky you may need to wait more than 30 mins. Now we are going through COVID pandemic, its an excuse for them to say that customers needs to wait longer than waiting period. 2. Its a $850 million dollar revenue company, cannot even carry sufficient inventory to service their customers. I guess they don't understand about customer service. they can only sell using tax credit technique. 3. No escalation management and ofcourse no ownership. 4. seriously worst customer service. many times they don't know what they are talking about. 5. Though I explained the need of inverter replacement, no one seems to be understanding. I waited for almost 2 months and still waiting. Here is my request(s). 1. PLEASE DONT BUY SOLAR INSTALLATION FROM SUNRUN.THEY ARE PURELY AN UPSELLING COMPANY. IF YOU ASK FOR INSTALLATION, WITHIN 24 HOURS SOMEONE WILL CALL YOU. IF YOU ASK FOR SERVICE, NOW YOU ARE ON THIER MERCY, YOU BETTER BE AWAY FROM THEM. 2. I KNOW THAT SUNRUN HAS A BOOTH IN SOME COSTCO STORES. DONT FALL IN TO SUNRUN TRAP WHEN THEY EXPLAIN YOU TECHNIQUES, COSTCO CARDS/DISCOUNTS AND TAX CREDITS ( ONCE I WAS VICTIM OF THIS TRICK). TAX CREDITS, YOU CAN GET FROM FEDERAL IF YOU INSTALL SOLAR FROM ANY REGISTERED SOLAR COMPANY(NOTHING TO DO WITH SUNRUN). AND FOR FEW HUNDREDS DOLLARS OF COSTCO CARDS/DISCOUNTS ITS NOT WORTH, LATER YOU HAVE TO SPEND MANY HUNDREDS OF DOLLARS VISITING DOCTORS BECUASE OF HIGH BLOOD PRESSURE AND FRUSTRATION. Actually they deserve minus stars. Thanks for reading this review, hope my experience may help you to make decision to go with SunRun. I still need to wait to get inverter replaced before I close the escrow of home sale. Good luck and best wishes. Ram Koppula

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Reply from Sunrun

Jul 06, 2020

Thank you for your feedback. We hate to hear that your experience with us has been unsatisfactory. Our goal has always been to be as transparent as possible when advising on solar. It is disheartening to hear this was not the case for you. We do work with trusted partners, who complete installations and solar advising for us, but the agreement is with Sunrun. Please feel free to contact us at 855-478-6786 if you wish to discuss the matter further.

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Jerome

June 16th, 2020 Stockton, CA DETAILS arrow_drop_down
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There is always room for improvement. The equipment is good and my panels are getting a lot of sun and making my energy stay low. One thing I would note is that Sun Run didn’t say up front that your bill will go up every year. They might want to really put that out up front when they are promoting or selling because we didn’t know until I called about it and they said it was in the contract. Also if you sell the house and they new owners don’t want solar the previous owners are still liable for the solar. Those are two negatives I have with Sun Run. Just be up front with your customers.

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Doug Smith

June 16th, 2020 Palm Desert, CA DETAILS arrow_drop_down
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A customer service oriented company, they’re very good and responsive and always available and follow up. Installation was fine. they did a very good job.

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Yuriy

June 16th, 2020 Sacramento, CA DETAILS arrow_drop_down
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People are nice and work well. I have no complaints with SunRun .

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Warren

June 16th, 2020 Fresno, CA DETAILS arrow_drop_down
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The service has been okay but they did break forty tiles while putting the panel in. I was not happy with the cost of installation but since then it has been working fine.

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Anonymous

June 16th, 2020 Victorville, CA DETAILS arrow_drop_down
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I live in the high desert. It is very hot here. I think it is worth while. I got the tax refund for it. I did have a problem understanding the instructions and I had to call them. I have liked the service, it is convenient.

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Vance

June 16th, 2020 Lowell, MA DETAILS arrow_drop_down
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It seems like everything works well. It is the best price and the people are professional. All my questions are answered promptly. When I needed someone to come out, it was done very quickly and the issue was resolved. Installation was relatively easy and professionally.

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Michael

June 16th, 2020 Fairfield, CA DETAILS arrow_drop_down
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I didn’t have to spent a lot of money to have a solar put on my house with the offer that was presented. Everything has worked out according to plan. Everything is good: customer service, installation, and equipment.

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Anonymous

June 16th, 2020 Cottonwood, AZ DETAILS arrow_drop_down
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They’re just fine. There were not delays or problems with installing it. the inspected the roof. They were actually very good. I produce more electricity than I use with the house but it still costs me ninety eight dollars a month, but before it would cost me up to two hundred and thirty dollars in the winter and less in the summer so I don’t know if we are coming out very far ahead. Customer service is very good and they are there.

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Fred

June 16th, 2020 Apple Valley, CA DETAILS arrow_drop_down
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We shop at Costco and we found the company there and we went with them because we wanted the best company. They answered all out questions. It has gone quickly and we’ve had no problems.

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Jack

June 9th, 2020 Huntington Beach, CA DETAILS arrow_drop_down
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I think the customer service is great. They followed through withevery step of the way and kept me posted on what was going on. The only thing about the customer service is the sales guy said they were going to give me a hundred dollar gift certificate if we signed up and we got a twenty dollar gift certificate and a flower. Installation was very clean and professional. WHen my city inspector came he said Wow whoever did this did a really nice insulation job. I'm very satisfied with the installation, the customer service, and the equipment performance.

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Harshel

June 9th, 2020 Visalia, CA DETAILS arrow_drop_down
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The total experience with them was awesome. The equipment so far is working in excellent condition. Installation process was really smooth. They showed up on time and completed on time and then everything was cleaned up afterwards. They gave me an excellent customer service. They provided all the information initially.

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Patrica

June 9th, 2020 Arroyo Grande, CA DETAILS arrow_drop_down
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Installation was good. I'm starting to pay for electricity again and I don't know if it's because panels are dirty and need to be cleaned. I'm not getting any response back from you people. I was told my bill would go down. I don't think I'm getting the proper information.

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John

June 9th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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Installation was fast. They were in and out of here in two and a half hours. If you do nont do a direct pull out of a bank account or credit card they charge you the $75 processing fee which is a joke.

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Robert

June 9th, 2020 San Clemente, CA DETAILS arrow_drop_down
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They did a good job. Installation seemed to take a long time.

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Denise Quinlan

June 9th, 2020 Yucca Valley, CA DETAILS arrow_drop_down
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The person who presented it was very knowledgeable. Our bill is much lower than it was at all.

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Dennis L Sr

June 9th, 2020 Aurora, CO DETAILS arrow_drop_down
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All the pricing was pretty much even, but the customer service starting with the sales rep and all the way through the process has been top notch. Everyone is kind and knowledgeable. It was like I was the only customer and they want to make sure everything went right through. The installation went without a hitch and was a lot faster than I thought it was going to be. It was very hands off. I didn't have to do anything, it was just too easy. Everything works perfectly. I've had no issues and it's very eays to understand the app when you're looking at the power or what you're using. Everything is user friendly. Specifically Brandon, my service rep, has been outstanding in this process and I really depend on him. He finds out answers to my questions in a timely manner and get's back to me so he's a top notch employee.

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Scott

June 9th, 2020 Loomis, CA DETAILS arrow_drop_down
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They've always been responsive to the requests or questions. They were very considerate and careful with the installation. They took care of my request such as tiles for my roof that were borken. They took care of that and even came up with some new ones so I was pleased.

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Anonymous

June 9th, 2020 Westminster, MA DETAILS arrow_drop_down
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The roof was replaced at cost with someone that SunRun had arranged and then their people came and put everything in a day. The ydid locate the inverter and to ther equipment where I wanted it more so than where the company might put it so by default I was pleased with that. So far I haven't had issues with the equipment. I haven't really had to do a lot with them after installation.

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Enrique

June 9th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Panels to not work very well - the quality is poor. There is not good customer service and the quality of the jobs are not good.

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Reply from Sunrun

Jul 06, 2020

Thank you for your feedback Lucy, we are sorry to hear that this was your experience with Sunrun. We will share your communication with our Leadership team.

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Cynthia

June 9th, 2020 Portola Valley, CA DETAILS arrow_drop_down
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Great to work with. They were very efficient, nice, and responsive to our needs.

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Glenn

June 9th, 2020 Winthrop Harbor, IL DETAILS arrow_drop_down
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We've got a great rep that keeps us informed of what's going on. Installing the panels went as smooth as it could be. We're looking forward to getting the battery packs with it.

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Annonymous

June 9th, 2020 Englewood, CO DETAILS arrow_drop_down
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I haven't heard from them since they install the solar panels

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Scott

June 9th, 2020 Fresno, CA DETAILS arrow_drop_down
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They are generally excellent but there was a complicated billing issue where they changed the address for mailing three times in two months and lost everything.

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Jerry

June 9th, 2020 Bryantown, MD DETAILS arrow_drop_down
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No problems with the completion of the project or the solar panels. From the time of schedule to the time they finished was great.

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Marsha

June 9th, 2020 North Las Vegas, NV DETAILS arrow_drop_down
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Very friendly, very knowledgeable. When they said they were coming at a certain time they were there and they cleaned up their mess. They were really wonderful. The system seems like it is working well.

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Tim

June 9th, 2020 Orange, CA DETAILS arrow_drop_down
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Cost of having has worked out well. From the salesman to the installer to the follow up it was good. We have had some issues with the city and they just took care of it all, so they did a really good job just handling the people aspect. The installation process went on without a hitch.

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Tabitha

June 9th, 2020 Aiken, SC DETAILS arrow_drop_down
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They only took one day and the installers are very professional and very unique. My solar panels look like they are in good shape.