There are many solar companies out there, but which one actually provides the most value for consumers? We've made it our mission to find out. After conducting exhaustive research on the industry, we've weighed the good and the bad and discovered Sunrun to be a top dog based on a variety of criteria points.
- Payment Flexibility
- 20-Year Maintenance Coverage
- Panel and Roof Warranties
- High Transparency with Customers
In order to fit the needs of almost any customer, Sunrun offers several financing options, including leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans. Leases and PPAs give customers the chance to reap the benefits of a home solar system for zero to little upfront cost. The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments. Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.
20-Year Maintenance Coverage
If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the system on their roof ever underperforms.
Panel and Roof Warranties
Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased, a 20-year warranty on systems that are leased, and 24/7 system monitoring (provided by Sunrun).
High Transparency with Customers
Sunrun provides an abundance of information on its website and strives to be very transparent with its customers. The company's website includes a detailed FAQ section, a helpful guarantee page, and an informative "Plans and Services" page that will help customers better understand how to move forward with Sunrun.
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- Outsourcing Installations for Remote Homes
Outsourced Installations for Remote Homes
A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the system themselves, which is ideal. Occasionally, Sunrun will contract other installers to work on homes that are too remote for Sunrun itself to reach. While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.