Sunrun Reviews

The worst solar company ever!!!! They installed the panels and after 2 years, the water started pouring into my home. My roofer checked and the did not properly install the panels and damaged my roof that I had to replace the whole thing for $30k!!! Their response was "We never promised to fix your roof so we are not paying for it"!!!!! DO NOT INSTALL SOLAR PANELS WITH THIS COMPANY!!!! THEY DO NOT STAND BY THEIR PRODUCT!!

This company is untrustworthy. I specifically told the salesperson that I did not want a lease agreement. I negotiated a purchase agreement that I electronically signed on 8/6/2022. As I later learned, the salesperson did not electronically sign that contract, but instead put my signature on a lease agreement. The panels were installed in August of 2022; however, it took three appointments before the city would sign off on the permit because the company representatives either didn't show up or failed to provide the necessary documentation. The solar panels didn't go online until January of 2023, which unfortunately caused me to lose out on the solar credits until 2023. After the final approval, I attempted to make my final payment. I was told that I didn't have a purchase agreement, but I had a lease agreement. Fortunately for me, I kept every electronic document, including my copy of the purchase agreement, emails, and text messages. It was nearly impossible to get anyone in that company to listen to me or to find someone who could actually help me, After eight months, the company relented and renegotiated a new purchase contract. Shame on them!

BUYER BEWARE! Please, if anyone from Sunrun approaches you, your door, from Costco or wherever DO NOT use this company. Read all the most recent reviews. I think they average a 1 dating back to June. What do you do when you see a restaurant rated a 1? Enough said. I signed on with them back in March. They still have not even started the work. Their excuse, PG&E. Of course.. how easy.. blame it on the other business. There is way more to this, but it starts with service and they lack this in every way. To start, the initial sale: Visit to the house, assure you they will stay with you and make sure you are taken care of. EVERYTHING perfect until you sign.. and of course they get their commission. I had 2 salesman, but one in particular who only cared about the sale is Mike G. I have tried to call and text him for months and nothing. Ghost. He used all the jargon, promised, total sales guy. nothing to back it up. Since March, I have been offered 2 dates to come up and do an electrical panel upgrade (not even install the solar yet), Thats 2 dates, in 5 months. I finally get a date in August and the guy comes out and says.."ohhhh we are probably going to need to move your panel to a different location" He could have come out much earlier to tell me that, but .. nope. So we are not in middle September and the whole company is basically leaving me hanging and blaming it on PG&E. 2 MAJOR things.. my bills due to the heat wave are super high so I am losing all that money that is the reason I went with solar. The 2nd I will likely get the panels installed when it gets dark at 5pm so I will not be able to store the energy. This company is poorly run, has awful customer service and if there is anything I can assure you of, you will be no different. Please choose any other company.. or you will be in for a lot of agony and empty promises.

Got 12 panels (490 watts) , 1 tesla battery 13.5 , i turn on 2 air cond. 1 is 12 btu , 1 is 18 btu turn both on at 10pm battery is out of energy by 3:am , Not happy at all ! would need 2 batteries to make them work not informed of this at time of selling. After wards was told by seller put temp. at 72° thats hot i want cold 60° . keep this in mind at time of purchase. c.s. said use 1 air cond. not much help..having 2 batteries for $240 . monthly for 25 yrs..that is helping ! NO HELP FROM SUNRUN ! STAY AWAY ! SHOULD THEY HELP ME I WILL REMOVE THIS REVIEW AND PUT A GOOD 1 IF NOT IT STAYS HERE FOR ALL TO READ. Aug. 29, 2023 - update - No help from sunrun , they say system is fine & battery don't turn on 2 air conditioners (heavy loads) so battery can last all night , wow some customer service! i'm in moca , P.Rico. These solar panels need more power & another battery to work efficiently ! I DO NOT RECOMMEND 12 SOLAR PANELS & 1 BATTERY YOU CANNOT OPERATE 2 AIR CONDITIONERS ! To sunrun : System has 25 year guarantee why do you want to send specialist to my house that charges me $190. for 1 visit amazing customer service !

Before installation of the solar panels SunRun provided a great plan and communication was excellent. The issues occurred after installation. Currently, it is July the process started in February and the panels were installed in April. My solar panels aren't active to this day. I was told everything would be up and running by June 29th at the latest. Not only are my panels not active, but I also have a leak in my roof in the office. It's a small leak that seems to expand every time it rains. I had to move my computer and put buckets on my hardwood floor hoping that the water doesn't get on them. I have contacted Sunrun and they give me dates that the roofer is available to come to fix the leak without providing a time. Finally, I scheduled a date and time with SunRun and they agreed to the time, but sent a roofer out 2 hours earlier than the agreed time. This roofer claimed to have fixed the leak without going into the house. My roof is still leaking. After that occurred they sent another roofer over who told my husband that he has to get his boss to look at the leak. Currently, SunRun got back to me and provided me with a date that the roofer could come, but no time. This has been a nightmare for us.

I bought Sunrun last year. They finished the installation at the end of October but didn't have it inspected until February of this year. I complained numerous times about it taking so long to no avail. It started up in February. I got a Tesla battery as part of the equipment for backup in case of an outage. I live in California and outages happen too often. I just noticed that the Tesla batter is at 0% charge and has been for some time. It started dropping off shortly after start up but I did not realize there was a problem. A couple of weeks ago there was an outage but I wasn't home. The flashing clocks indicate that it did not switch over. I contacted Sunrun about this and they said they would have someone look at on August 16th. Why so long? I asked Sunrun to move it up and provide compensation repeatedly but no one has gotten back to me. It is very frustrating! There were other problems with Sunrun that should not have happened but these are the main ones. I would not recommend them.

I could give a -5 I would. A SunRun Sales Manager literally forged my signature on a Solar Contract. I came home to find a sub contractor digging a trench on my property. I have only been able to speak with customer service and fill out an ethics violation form. No return calls from anyone in the Visalia office. Not even an apology for running such a company that someone could forge my name and impersonate me on the phone. He literally used his phone number as my contact number as well as his email address for the DocuSign Contract. Not one of the many people that work these projects found this. Also, how in the world did I get financing if I never gave my social security information? Do not use SunRun. If they hires crooks, we’ll then…

Installed sun run about 3-4 years ago everything is great except Initial roofing diagram for panels were to install on main roof and car port. However my car port roof was to old so they revised the diagram for just the house I was told if I got the car port roof done then they could add on well I'm calling to add on and they tell me they are not adding in my area If I new this initially I would have gone with another company So don't promise what you cant deliver

We purchased our Sunrun Solar system and it was installed in August 2015. It was great ... until it wasn't. Our system as been nonfunctional for nearly a year (July 2022 to date). I initially contacted Sunrun Inc. in August 2022 and, other than charging me $300 in October 2022 for a “cell Swap Upgrade” that has nothing to do with the defective inverter that was finally determined to be the issue, it took until December 2022 for Sunrun to engage Synchro Solar in Portland Oregon to assist us. The technician came out promptly and determined the issue was a defective inverter (that Sunrun has known about but failed to recall) and they have been waiting for the replacement inverter from Sunrun now for 6 months. I'm not told that it could be September before the part will be available to repair my unit (which is under warranty BTW). We've lost 10 months of functionality (our electric bill for the last two months was $438) with no repair date even scheduled. I'm not sure how Sunrun receives such high customer ratings, other than those customers haven't needed service yet.

I feel compelled to share my harrowing experience with Sunrun, as the company name itself, along with a barrage of one-star reviews, speaks volumes about their lackluster service. If you value your peace of mind and hard-earned money, I implore you to steer clear of this company. My first encounter with Sunrun was through their representative at Costco, who manipulated us into booking an appointment due to Southern California Edison's recent changes in their NEM program. From the very beginning, their solar consultant exhibited an aggressive and pushy demeanor, solely focused on getting our signature. It became evident that Sunrun's team consisted of dishonest individuals. To add to their deceit, our consultant insisted that the agreement was a Power Purchase Agreement (PPA) and not a lease, despite them being essentially the same thing. This discrepancy raised doubts about the transparency and integrity of their sales tactics. Furthermore, the prospect of increasing monthly payments year after year left a sour taste in my mouth. Sensibly, I requested time for thorough calculations and research before committing to any agreement. In the process, I sought advice from my next-door neighbor, who happened to have a SunPower system installed. Their recommendation was to consider SunPower as well. After booking a consultation appointment with SunPower, I was thoroughly impressed by their superior product, comprehensive consultation, and excellent customer service. However, due to their premium products and higher prices, I made the unfortunate decision to opt for Sunrun—a mistake I deeply regret. The nightmare began with the installation of my Sunrun system three months ago. Not only did their technicians damage my roof and skylights, but they also had the audacity to demand a hefty $5,000 payment for their mess, despite the supposed 20-year coverage. After much back-and-forth, they eventually fixed the roof, but my troubles were far from over. To my dismay, the Sunrun system proved to be a disappointment as it failed to generate any power. Now, I find myself paying $180 per month for a dysfunctional system and an additional $320 to Edison. Despite making countless calls and sending numerous emails, Sunrun has shown complete disregard by providing no response or assistance. In conclusion, I cannot emphasize enough how crucial it is to avoid Sunrun at all costs. The multitude of negative reviews and my own personal nightmare are testament to their incompetence and lack of accountability. There is a reason why they appear to be cheaper than their competitors. Spare yourself the headaches, financial loss, and frustration—run away from this company and explore reputable alternatives.

Please do not use Sunrun. My bills have never been higher for PG&E, and everytime I call them, I am told that the system is working. For two years in a row, we have received a True-up bill over $2,000.00. So divided that is approximately $200.00 per month, plus the $125.00 for the panels plus our PG&E Bill. To top it off, we are stuck paying for these panels for 16 more years. We did not order this junk, we moved into a house that already had it. If we had known, we would have choose a different house. We pay more know than we did on our last home with no solar that was 1,000 square feet bigger. I have called to complain numerous times and when I did finally get an answer, they offered to let me pay 1/2 the payment so I could owe for 32 years instead of 16. We had two people at Sunrun tell us we needed more panels to truly benefit, then we were told, Sorry we cannot add any more panels. There is no room. If I could take the panels off I would and just pay the monthly bill. We freeze in the winter and bake in the summer and we are still paying between $450 - $600 per month. If a representative from Sunrun comes to your door, SLAM IT and if you see them in Costco RUN AWAY. I HATE THIS COMPANY AND PRAY THEY GO OUT OF BUSINESS SO THEY CANNOT STEAL FROM ANYONE ELSE.

sun run sucks! 2 reasons , 1. I have been with them a bit over one year, after that 1 year the bill went up almost 3% When I was being 'sold the system, a BIG part of the sales pitch was that the cost would NOT increase! Obviously they got me in the fine print! 2. My billing cycle for autopay is awkward for me, sometimes it at the end of a month, other times at the start of the next. The months end is also about my charge accounts cycle, so I wanted them to move the date back or forth a week, They said impossible to move!!! They advised I drop autopay option and pay $7 extra fee monthly. Screw them!

In December of last year my system wasn’t working. It had been off for a couple of weeks. We were not notified by Sunrun that there was an issue with our system. One day I was looking at the inverter in my garage and saw red light alarm on. I looked at the panel and saw that it had faulted for an arch alarm. I reset the panel myself. I waited for Sunrun to contact me about the alarm. I got no response. I called Sunrun myself and for several months got the run around. Things like having my service ticket cancelled by their sales rep. No response at all and finally I talked to a supervisor and he told me that my system looks fine, I told them it had an arch alarm and didn’t care. They would only send a tech out for a healthy system check at a cost of $190.00 . This is a fee I don’t think I should have to pay for due to the arch alarm. I am to happy with their customer service!

We installed solar panels about 10 years ago renting them from Sunrun. They stopped working in July of 2022. We called for service and after attempts at fixing the equipment, they said that the panels were shorting out and they would have to replace them. This diagnosis was done in January of 2023. It is April of 2023 and we are still waiting with no information about estimated date to replace. In contacting the person who is in charge of our project, she sent an email basically saying don’t bug her weekly, just check in monthly. This is sad since before the shorting out issue, we enjoyed our solar agreement and recommended Sunrun to our friends.

Longtime Costco Member! Purchased solar in 2019 thru Costco’s company, Sunrun. First rainstorm after install, garage flooded. Sunrun came to repair leak couple weeks later. Late 2022 with heavy rains, experienced another leak in bedroom directly under solar install. Sunrun sent team, was told leak was repaired. Sadly with next large rainstorm, leak began again except worse pouring onto hardwood floor and causing damage. We had leak inspected by private company. Damages more extensive than initially told by Sunrun. Now dealing with mold. Inspection reports/photos/images of damage all provided to Sunrun. Despite knowing we have mold and health issues involved with living with mold, over past 4 weeks, no one has called to follow up. Now forced to get an attorney to deal with issue. To say Costco and Sunrun have neglected us is an understatement! We will be taking any and all legal action against both Costco and Sunrun.

I am having the same problem as must of the customers here. When the sales rep came to my home he told me if any of the parts (sunrun) or myself would not agree with the performance of the system the contract could be cancel, guess what after I called customer service 5 times they told me I would have to pay them 20k or buy the system to have that removed out my roof. I think customers should get together, contact a good law firm and open a collective lawsuit against sunrun. I even contacted the department of energy of MA but it seems they are all working together, someone needs to be making money I guess. And now I am paying double on my electric bill and sunrun as well.

This review is for their customer service. We don't have any problems with the solar panels, however, we have been calling almost every day to have the panels taken off so we can have a new roof installed due to the roof leaking. They keep telling us they will have someone call to schedule a time and date but no one has called back to schedule. This has been going on for over 2 months. We have not received any calls from their contractor/s to schedule a time. If we don't have someone call us within the next few days we will turn this matter over to our attorneys. This has gone on way too long!!!

IF i could i would give them a zero they installed a system that is under performing which caused me to receive an SCE bill of over $1600 for the year as well as pay Sunrun's monthly bill that's bait in switch ive called customer service multiple times they make promises to resolve my issues then i never hear from them again there reason is im using more energy then usual so SCE is charging me for the difference thats (BS} now there recommend that i get more panels install at a higher monhtly cost of course then they offered me $100 dollars for my inconvenience ,then had the audacity to request that i refer friends and family to do business with them. unbelievable. Time TO CONSULT WITH MY ATTORNEY. MY ACCOUNT # IS 02360941b4 and the California state department for contract fraud. john miller.

If you are considering solar energy and hiring SUNRUN, please read my experience with this company. I have been approached by a SUNRUN employee at COSTCO and I agreed to receive a NO COST/NO COMMITMMENT consultation from SUNRUN. The next day, on April 07, 2023, a SUNRUN’s Solar Consultant visited my home. He explained how solar panels worked, provided me with an initial estimate for the service, yet to be confirmed when the roof was examined, and described the next steps, if I was interested. When asked, he confirmed that all the steps were cost free and I had the right to decide if I would hire SUNRUN only after the assessment was completed and the final cost of the services were presented for my approval. In spite of that he tried to collect a $500 deposit, that I did not agree to pay. With his assurance that there was no commitment, I consented to have my roof inspected to get an accurate estimate for the service costs. To check if I qualified for the financing, I informed the consultant the last four digits of my SSN. Without disclosing any terms, without my consent, and my knowledge SUNRUN consultant, from his computer, signed a service contract of $43,114.86 as well as applied for bank loan on my behalf. I am pretty sure that this completely illegal. I refused to sign the bank loan I received by email and he did not insist further. The next day, I received a copy of the contract with SUNRUN, unlawfully signed by SUNRUN consultant, without my knowledge. When I saw the contract, I immediately requested its cancellation, which I had, according to its terms, the right to do within ten days. The consultant contacted me assuring that the contract was terminated. Suspicious of his word, a couple of hours after talking to the consultant, I called SUNRUN Customer service. This was on April 07, 2023, at 12:45 pm ET. Then, I learned that the contract had not been cancelled as I was told. Again, I requested the customer representative to cancel it immediately and email a confirmation of the cancellation. He said he cancelled the contract and emailed me a confirmation. Two hours later, I had not received the confirmation. I called SUNRUN customer service again, around 2:45 pm. This time, the customer representative said it would take 24-48 hours to process my cancellation request. On April 10, I called SUNRUN again, and the contract had not been cancelled yet. This time, the customer representative agreed to send me an email that stated that SUBRUN was still working in the cancellation, provided me a case number (108259450,) and said it would take several days to complete the process. Besides multiples calls, I have contacted Costco, wrote a letter to SUNRUN president Mary P, had the case escalated to the superiors of the SUNRUN’s consultant who frauded me, and I simply cannot get the requested proof of cancellation of a contract with SUNRUN, that I have never signed. No one at SURVEY seems to care.

Would give zero stars if possible: Received bill from electric company for $3,600, which brought to my attention Sunrun system was not working. Contacted Sunrun to find out the system hadn’t been online for a year, and they weren’t monitoring it as stated they would in the contract that I’d paid in full; over $29k. Was given run around and no return calls for 9 months. “Case Manger”finally told me it was a nation wide glitch and their working in hopes it won’t happen again, offered me $100, and said she understands how I feel. The sales and installation may be great, but those are typically contractors. The service after the sale is a giant fail by Sunrun should anything go wrong with their system. Looking to pursue legal action for this breach of contract.

I purchased my house in 2020, it already had the Sunrun contract so I took over payments. I recently had the opportunity to check and understand the system. It turns out the system is broken, it has not been producing since 2019. I have called sunrun several times and that's when they found out there was something wrong with the system, they claim in the contract that they check the system on a daily basis, its not true. They do make sure I get charged every month though. Anyways. everytime a reachout to them they promise to send a technician. This has not happen in a month. And im still paying hi prices in electricity and for sunrun's system that as of today it still useless. What a headache!

This company is aweful. My credit card from Vivint was no longer accepted by sunrun after they bought the company so they called be for late payment. The former owners of my house had added panels after the fact so sun run has two seperate accounts for my house. When I paid they credited the wrong account and have been harassing me for the last year because they can’t figure out I already paid and they just need to credit the correct account. Also the lease has it so they should be servicing our panels. I have lost two days of work waiting on no shows so I asked them to schedule a Saturday and they booked a Monday instead. Lots of apologies but no actual results fixing my problems. On top of that I was stuck with the former owners contract which might be the worse solar deal ever signed. The service it’s a rip off with terrible customer service. Do not use this company

I’ve had Sunrun solar for 7 years. We purchased our solar through Costco. I’m finding these reviews of 8 months interesting. Just wait until you need service. We had to have a panel fix because it wasn’t producing. Now our panels are under producing solar so we don’t generate enough electricity to offset out SCE bill. We actually have had to pay every year now for the last 3 years. Then when we try to get Sunrun to check system they want us to upgrade our meter because the power company is upgrading their equipment and they want 300 dollars to do this. They don’t monitor our system but can access our system through other resources(inverter) they use. So, all you new solar people buckle up for the ride!

Buyer beware!!! Sunrun and Costco are not the preferred solar provider. It's a joke and a rip-off. I was in the Costco in my city (City of Commerce,CA) shopping and always had an interest in solar and spoke with a representative in the Costco and signed on for solar in 3/2022. Here we are in January 2023 and still no installation of solar panels. I never heard of Sunrun but trusted them because of Costco. I was told the panels would be installed in 7/2022. In October I was contacted by the funding company (Goodleap) to be informed that billing would begin n November 2022. So far I have made payments for three months and no solar installation. In this month (January 2023) Goodleap pulled back the funding from Sunrun because of delays and I had to sign new loan documents so Sunrun could have the money for the panels. This whole experience gets worse because the communication between the sales department and the installation department is so convoluted that one hand does not know what the other hand is doing. To quote the sales person indicated that she only a " Messenger " and has no control over the installaation. On 1-13-2023 I was conatcted to schedule the installation by a Derin H with an agreed installation date of 1/24/2023 and no one showed up, no phone call, nothing! As of this writing I have no idea where I stand with regard to my solar installation. Its a sad situation when Costco teams up with a company like SUNRUN they should be ashamed, I trusted in Costco and have been let down. There is more drama but I am limited in this rating. All future customers that shop at COSTCO should stay away from SUNRUN as a provider of solar.

This company is unethical and dishonest. I bought a house that had two solar systems. One paid for and one a Sunrun PPA. The old paid off system produced 3,500 watts at its peak today. Someone told the previous owner, I am going to give you a FREE solar system and he bought the lie for 25c per kwh. Sunrun proceeded to install an additional 22 panels to the existing 18 panels, 40 panels. 4,500 stated watts added to 3,500 estimated watts. The house is 2,500 sq ft. Last year, in spite of the system repeatedly malfunctioning, I still paid .25c times 5,500 kwh. $1,250 donated to the grid and refunded at 4 cents. Before it started malfunctioning, when it was new, Sun Runs system produced 7,000 kwh per year. This system is and was never needed. No idea how they sold this to the previous owner, some people think they will get paid full rate for excess electricity. When the system was designed the goal of solar was to keep your rate in tier one which was always less than 25 cents. The system makes no sence yet their engineers and salesman collected a massive rebate from the government. They ripped off the government-you and their customers. I estimate the tax rebate at the time to be $10,000 plus 78,000 kwh at 25 cents. Totalling almost $30,000 they have collected on a system priced at 24,000 yet I recently received a letter saying they want $24,000. They turned me over to a collection agency a couple years back for the same amount. I talked to the agency and since they were NOT idiots, they dissapeared from the situation. These people are dispicable.

I'm very upset with Sunrun. On 12.28.22 I received an email asking me to call to make an appointment due to the loss of communication of our solar. This has been done 3 times. An appointment was made for 1.20.23 between 8 and 12 and once again, no one came AND no one bothered to call to update the appointment. Considering this is the first time I've been required to request your attention you are not showing us much concern ~ SO stop asking me how you did. WHAT DO I DO NOW? It is noticed that you're quick to take $ but you're not so quick to respond to your customers needs. R. Gardenheir Surprise, AZ