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Amit Jain Round Rock, TX

They will install it for you but forget customer service and maintenance. I have called them three times in the last 6 months and on the phone they confirm that someone will call back. But that never happens.

5 years ago

Reply from SunPower

Hello Amit Jain, I'm sorry to hear about your negative experience. Providing excellent customer service is our main goal. I have reviewed the call logs on your account. There is no record of you calling in with any concerns to SunPower. Can you please send me a private message with the number you were calling. I will investigate further. We truly do value your feedback and your business. Thank you,

Jul. 18th, 2019

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Svetlana Zhuravskaya

Very good relations between company workers and customers. Promt response for any needs.

5 years ago

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Jerry Livermore, CA

Great planning and construction. Power production is better than estimated. Thanks!

5 years ago

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Frank Ortega Visalia, CA

We have saved a lot with these solar panels. It's nice to know that we dont have to watch our electric bill .

5 years ago

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Angie Johnson Brentwood, CA

Great, quick service. Knowledgeable employees which were very helpful thru the entire process.

5 years ago

Reply from SunPower

Congrats, Angie!

Jul. 10th, 2019

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Paul Rocklin, CA

Technician was great Kept me informed, was professional, respectful and polite.

5 years ago

Reply from SunPower

Thank you, Paul!

Jul. 10th, 2019

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Dinesh Shrimali Pleasanton, CA

Excellent all the way, From start to finish. Timely, Courteous installation & sales. Excellent App.

5 years ago

Reply from SunPower

Congrats! Glad you're enjoying the energy monitoring app.

Jul. 10th, 2019

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Laurel Vawter Oceanside, CA

Provided useful information and answered questions in timely manner. Friendly and helpful.

5 years ago

Reply from SunPower

Thanks, Laurel!

Jul. 10th, 2019

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Kimberly Harris Santa Clarita, CA

Very high pressure post sale. I mean it’s forced upon you at the sale of your home and then they call you every 24 hrs post closing. Way to much

5 years ago

Reply from SunPower

So sorry you had a negative experience, Kimberly. Please feel free to email me if there's anything I can help you with: .

Jul. 10th, 2019

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Wagdy Demyan Ripon, CA

Professional sales person great work fast and clean installation. The system works very well

5 years ago

Reply from SunPower

Thanks for choosing SunPower, Wagdy.

Jan. 22nd, 2019

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Kris C Pawcatuck, CT

Becky was amazing through this process. Everything was easy and taken care of with ease.

5 years ago

Reply from SunPower

Thanks, Kris!

Jan. 25th, 2019

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Daniel Duffy

Website has been getting progressively slower and less responsive last few months and Sunpower is failing to DO anything about it or communicate with customers about what's going on. They also refuse to accept feedback.

5 years ago Edited May 29, 2024

Reply from SunPower

Hello Daniel, I see that we've assigned a case manager and given your case our highest resolution priority. Please email me at if you haven't heard from the team yet, and I'll make sure someone gets in touch with you as soon as possible.

Dec. 12th, 2018

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Linda Dale Eloy, AZ

Their service is horrible. We have been waiting 5 weeks for replacement inverter. Calling SunPower and Solar Tops just gets me the runaround. No one ever calls back as promised.

6 years ago

Reply from SunPower

Hello Linda, I see from your case file that we resolved your inverter issue. We're sorry that you had trouble reaching us previously, and we've since expanded our customer service team to help avoid delays like this in the future. Please let us know if you need anything else.

Nov. 4th, 2018

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Paul Tremblay Apple Valley, CA

After $52,000.00 invested in 2006, my inverters, I have 2, have failed. Sunpower will not talk to me, or even a local installer that I hired, to troubleshoot the problems. THANK YOU VERY MUCH, SUNPOWER. My system stopped producing any power at this time. My options are to replace the 2 inverters, with a new single inverter. Estimated cast $4,000.00 Plus. Sta away from Sunpower. They have NO INTEGRITY.

6 years ago Edited September 14, 2021

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Livia S Shemansky Altadena, CA

We’ve had their panels on roof for over 3 years and they have never worked as advertised. Now they don’t work at all. Does the lemon law cover solar panels. They come out but never get it fixed.

6 years ago

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Jeff Jannarone Belmar, NJ

They absolutely fail at fixing their product in s timely fashion. They took 6 years to replace my failed system. Just in time for the 10 year warranty to expire. When the system works it is excellent. WHEN it works.

6 years ago

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J Allen Pensacola, FL

Very professional, explained all steps in the process. Very good customer service. Quick to start and finish.

1 year ago

Reply from SunPower

We are thrilled to see how satisfied you are with the installation process. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Oct. 19th, 2022

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Verified Customer

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Maynard Gillespie Sun City, AZ

It took way to long to get connected April to December 2022

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services.

Dec. 22nd, 2022

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Moises Salazar Fontana, CA

Did not meet up to expectations $2500 paid to Edison at the end of the year

1 year ago

Reply from SunPower

Hi, we're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Nov. 3rd, 2022

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Verified Customer

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Michael D Ross Wantagh, NY

I installed a new router and asked Support how to pair it and NOBODY HAS RESPONDED SINCE 11 DAY AGO

1 year ago

Reply from SunPower

Thank you for bringing this situation to our attention. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution.

Oct. 6th, 2022

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Verified Customer

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Bill Porterville, CA

The installation went well, and the equipment works well.

2 years ago

Reply from SunPower

We are thrilled to see how satisfied you are with the installation process. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Sep. 28th, 2022

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Verified Customer

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Mary Winchester, CA

Because the meter reading is not correct ever

2 years ago

Reply from SunPower

Hi Mary, we appreciate the feedback. I apologize for the issues you had with the meter reading so far. I'd love to provide you with assistance from our support executive team to resolve this issue. When you have a moment, please provide us with your account details. Thank again for leaving a review.

Jan. 12th, 2022

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Verified Customer

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Garry Attridge Alta Loma, CA

Still waiting for the $1200 signing incentive.

2 years ago

Reply from SunPower

Hi Garry, we're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Dec. 30th, 2021

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Verified Customer

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Suzan Martignetti Rancho Mirage, CA

The install was great the follow up has been terrible.

2 years ago

Reply from SunPower

Thanks for the feedback, Suzan. We apologize for the poor experience you had with the follow-up visit. Please contact us if there is anything we can still assist with.

Dec. 7th, 2021

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Lisa Callaway Venus, TX

Problems with my app, problems with incorrect grid info.

3 years ago

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Verified Customer

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Stan Holtman Bakersfield, CA

Their App is not accessible with Voice Over.

3 years ago

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Verified Customer

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Gerard Weick Bay Shore, NY

The system does not seem to work & I have called them at least 5 times & they'd not call back

3 years ago

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Verified Customer

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Jerry

This company's communication is terrible.

3 years ago

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Verified Customer

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Beaver Ingleside, IL

After 3 week still waiting for my dahboard to work.

4 years ago

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Verified Customer

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S McBride

System is not working as it should be. It has been over a month and it still has not been fix

4 years ago

Reply from SunPower

Hello, I'm sorry to hear that your expectations have not been met. Please send me direct message with your contact information, and I would be happy to help you with any questions or concerns you may have. We appreciate your business and value your feedback.

May. 21st, 2020

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Verified Customer

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Shanon christiansen Pacifica, CA

System down too often Comes back on but takes a few hours

4 years ago

Reply from SunPower

Hello Mrs. Christiansen, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Apr. 29th, 2020

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Verified Customer

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Sunny Prescott, AZ

Good units but not enough panels for our needs

4 years ago

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Verified Customer

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Randy Redmond Sierra Vista, AZ

Lack of service. It has been over a month and only have an appt. No repair.

5 years ago

Reply from SunPower

Thank you for bringing this to our attention. Please expect a call from an esclation specialist.

Dec. 10th, 2018

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Verified Customer

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no name Lincoln, CA

Poor customer service. No communication when their software stopped working.

5 years ago

Reply from SunPower

Hello, I’m sorry to hear that your expectations have not been met. When you have a moment, please send us a private message with your contact details.

Dec. 10th, 2018

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Richard Penn Valley, CA

One of the most professional contractors I have had the pleasure to work with.

1 year ago

Reply from SunPower

Richard, we are happy to read your satisfaction with your contractor. Thank you for helping us change the way our world is powered!

Jul. 26th, 2023

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George San Antonio, TX

HIGH QUALITY PRODUCT, INSTALLATION, CARE FREE OPERATION REDUCED ENERGY COSTS

1 year ago

Reply from SunPower

George, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 26th, 2023

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Stephen Matawan, NJ

Everything was completed when they said it would be done. Very happy with product and service.

1 year ago

Reply from SunPower

Hi Stephen, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 26th, 2023

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DAVID DALTON Las Cruces, NM

Great customer support. Also solar production is meeting specifications

1 year ago Edited July 26, 2023

Reply from SunPower

Hi David, we appreciate your feedback and glad your system is working as promised. If you have additional questions regarding your case please send us a private message here and we will be happy to assist you. Thank you for helping us change the way our world is powered!

Jul. 19th, 2023

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Susan Palm Coast, FL

Everything is working great. We have had no problems so far.

1 year ago

Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Susan. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Theresa San Diego, CA

Appreciate savings on SDGE bills and the system reliability.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Jhalman Sacramento, CA

Great customer service. Every month pay the same amount for solar energy.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 11th, 2023

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Tom

Even on cloudy days, I still produce enough electricity to run my house

1 year ago

Reply from SunPower

We're delighted to know that you are enjoying your system, Tom. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Kristina Peoria, AZ

The solar power has been of a great savings during the summer months.

1 year ago

Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Kristina. Thank you for helping us change the way our world is powered!

May. 12th, 2023

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Verified Customer

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Christine South Yarmouth, MA

App is easy to use. Panels are working to produce power. Happy me

1 year ago

Reply from SunPower

We appreciate the feedback, happy Christine. It is wonderful to read that you are enjoying the app and your panels. Thank you for helping us change the way our world is powered!

May. 10th, 2023

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Verified Customer

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dana kyles

Very professional. Exceptional communication, great installation.

1 year ago

Reply from SunPower

Dana, we are thrilled to read you have an amicable experience with our team during your installation. Thank you for helping us change the way our world is powered!

May. 10th, 2023

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Lourdes Gutierrez Albuquerque, NM

JaGa Networks was really professional, we will always recommend Sunpower

1 year ago

Reply from SunPower

We appreciate you sharing your experience, Lourdes. Thank you for helping us change the way our is powered!

May. 10th, 2023

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Verified Customer

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Roberta Rudnick Santa Barbara, CA

My SunPower solar panels (installed Dec. 2020) have worked flawlessly.

1 year ago

Reply from SunPower

That is wonderful to read! We appreciate the feedback, Roberta. Thank you for helping us change the way our world is powered!

May. 10th, 2023

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Verified Customer

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Amith San Jose, CA

Seamless coordination and execution; great customer service.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Apr. 28th, 2023

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LouAnn Papp

I am a real estate agent and they refuse to fix the problem and no answers for the last 2 months. We can't get a new roof until they send out a contractor. Very frustrated!

1 year ago

Reply from SunPower

We sincerely apologize for your experience and would like to investigate this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Apr. 28th, 2023

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Verified Customer

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Lonnie Lincoln, CA

The company has the best product and warranty in the industry

1 year ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Apr. 12th, 2023

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