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Paul Palm Desert, CA

Responded to my email in a timely fashion and kept me advised of the progress to fulfill my request.

1 year ago

Reply from SunPower

Paul, it is great to read that you have received exceptional customer service. Thank you for helping us change the way our world is powered!

Jan. 23rd, 2023

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Ashley Romero Greeley, CO

The system has worked without fail since it was installed. The app is very easy to navigate and understand.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jan. 19th, 2023

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Steven Newman Berkeley, CA

I liked the quick turnaround when the permit was approved. I don’t like the constant emails for surveys

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Jan. 18th, 2023

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Ramez Abi-Akar Pekin, IL

We enjoyed the technology and appreciated the saving in cost. It's also good for the environment. However, we're not sure about the promised savings.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jan. 18th, 2023

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Kurt Cape Coral, FL

Our SunPower panel have been delivering ample power for our home and they look stunning on our roof.

1 year ago

Reply from SunPower

Glad to read you are enjoying your panels and system, Kurt. Thank you for helping us change the way our world is powered!

Jan. 11th, 2023

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Robert Churchton, MD

Very helpful in designing a system that generates sufficient energy to keep us off the grid most of the year.

1 year ago

Reply from SunPower

Robert, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Jan. 3rd, 2023

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Sue Orange, CT

Sunpower failed / fails to explain why their export to the grid meter shows more than my utility company import to the grid meter. I contacted both CT Atty General & CA Atty General. CT failed to get a reply to my question & referred to CA Atty General. Sunpower failed to respond to either of us. What are they hiding?

1 year ago

Reply from SunPower

Sue, we would like to investigate further into your experience. Please send us a private message with your account and contact information and we will have one of our specialists review your case and reach out. Your feedback and review are appreciated and we look forward to speaking with you.

Dec. 12th, 2022

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Baltazar Marceleño

I have sun pannel with sunpower for few years and I ready donot like this company and paying more money than before because I pay with sunpower about 100dlls and I have to pay san San Diego gas &eletrict anther 200dd mor every monch I asl my self where is my saving in my bill

1 year ago

Reply from SunPower

Baltazar, we apologize for any inconvenience and appreciate you bringing this to our attention. A case has been created on your behalf and submitted to our Executive Support Specialist Team for review. Once a case manager has been assigned and reviewed your case they will reach out. We look forward to speaking with you.

Nov. 29th, 2022

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Roxanne Laine San Jose, CA

in 2017 Horizon Energy Systems installed a solar system on our rooftop from Sunpower (18 modules and 1 Inverter). The inverter has failed twice and, therefore the solar system doesn't work -We have been told we need to remove the old system to install a new one - company doesn't respond - worst $32K I've ever spent.

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Aug. 22nd, 2022

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Logan Connolly Fort Worth, TX

SunPower owns Blue Raven Solar. Blue Raven Solar resorted to deceptive sales tactics, attempted a bait and switch then threatened legal action when I pushed back. There are plenty of good to great companies in the Solar industry, don't make the same mistake I did and sign with a predatory company.

2 years ago Edited August 17, 2022

Reply from SunPower

Logan, we appreciate the feedback and take your concerns seriously. We have assigned you an Executive Support Specialist to review your account and assist. They have reached out to assist you through email, and look forward to talking to you.

Aug. 17th, 2022

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Jared D Toronto, ON

They have the best panels, best service and best value I have found when doing my research on the market.

2 years ago

Reply from SunPower

We appreciate the feedback and review, Jared. Thank you for helping us change the way our world is powered!

Jun. 24th, 2022

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brian Parks Fayetteville, NC

This company is horrible and not responsive. Spent $55,000 on solar panels and they hooked them up wrong and I’m not getting and advantage in having solar. Called and got nothing from them. Got an email that didn’t answer the issues with my system. DO NOT BUY

2 years ago

Reply from SunPower

Hi Brian, thanks for bringing this to our attention. I truly apologize for the experience you have had with us after the installation. We can open a case with our executive specialist support team regarding the matter. So, they can better assist you and provide the best possible solution. When you have a moment, please private message us your account details. Thanks!

Feb. 28th, 2022

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MC Chico, CA

After paying extra for SunPower, believing it to be a quality product, we were mislead to think we could monitor the panels individually. Every other company offers this feature. Sun Power does not. It is not worth the extra money if you cannot accurately track the performance of such an expensive system. Buyer beware.

2 years ago

Reply from SunPower

Hi MC, we sincerely apologize for any inconvenience and would love the chance to restore your faith in SunPower. While it is not currently an app feature, the feature you mention is being worked on to be added to the app in 2022. We would be happy to have a representative reach out to you and speak further on the topic. Please send us a private message with your account information and we will have an Executive Support Specialist reach out. We sincerely appreciate your feedback and look forward to speaking with you.

Dec. 30th, 2021

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gaurav oberoi Farmingdale, NY

Do go sunpower. I spend $52k on there panels still getting a big bill from psegli . They promised to produce 18000kwph year but only produce 17000kwph/yer . When I asked about the guarantee they said they only guarantee the system not production.

2 years ago

Reply from SunPower

Hi Gaurav, thank you for the feedback. We apologize that the system is not meeting expectations so far. I'd love to help you get the issue resolved. I have opened a case that has been escalated to our support executive specialist team. A team member will contact you for further assistance.

Dec. 16th, 2021

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Devavrath Los Gatos, CA

We have been reaching out to sun power every single day to get the system fixed. All they say is scheduler will reach out to you and that has never happened. We didn’t get notified of the system being down and once we found out, we were assigned a person who never showed up. Very poor communication from them and we are very frustrated.

2 years ago

Reply from SunPower

Hi Devavrath, we apologize for the experience you've had. We would love the opportunity to restore your confidence in SunPower. Please expect a call from an Executive Support Specialist to discuss your concerns.

Dec. 1st, 2021

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Ken Phillips Yuba City, CA

Be careful. The system works great but, I have recently had an issue with my system and getting someone to come fix it has been nothing short of a nightmare. System has been down for a month and still trying to get it running again. Just can't seem to get anyone from Sunpower to take it seriously. Very disappointed

2 years ago

Reply from SunPower

Hi Ken, we're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Nov. 30th, 2021

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Redfox Brushhound Andersonville, TN

Made an appointment for an estimate. Took a day off of work only to have this company be a no-call no show. Got a "how did we do" survey the next day. Reported to the company they failed to show and got a call that it was due to covid. I call BS. This company isn't about following through.

2 years ago

Reply from SunPower

Hi Redfox Brushound, I truly apologize for the experience you had with us. I completely understand your frustration. You should not have been ignored like that which is unacceptable. I'd love the opportunity to restore your confidence in SunPower. When you have a moment, please provide us with your contact details for further assistance.

Nov. 22nd, 2021

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Warren De Young Torrance, CA

Terrible company. They do not reply to complaints, leave you on hold for ever. Our system was down, they said it was working and we received a huge invoice from our power company. SunPower has done nothing to resolve the issue.

3 years ago

Reply from SunPower

Hi Warren, I'm very sorry for the experience you have had with customer service. I will have an Executive Support Specialist contact you to discuss your concerns in detail and provide additional assistance. Thank you for bringing this to our attention.

Sep. 10th, 2021

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BMRM Albuquerque, NM

Terrible customer service. My solar panels came with the house I bought and are still under warranty. I called several times to schedule an appointment to discuss adding a battery storage system. Can't get anyone to call me back. Several phone calls and emails...nothing.

3 years ago

Reply from SunPower

Hi BMRM, I apologize that you have not received any communication returned. I would like to look into this further. When you have a moment, please send a private message with your contact details. Thank you for bringing this to our attention.

Sep. 7th, 2021

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Cindy Davis ,

WARNING: This is just another deceptive and unprofessional solar company, dont' waste your money and time. Please do your research and find an established and reputable solar company. There are plenty of Solar companies with great reviews and warranties.

3 years ago

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W. Thompson Grand Junction, CO

I was never able to get to view the production online after 8 years. It took WEEKS to get repair parts when the system quit working. I only found out it quit by accident.

3 years ago

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Sarah Jiang Covina, CA

Terrible customer service. Sunpower systems did not work since Augst and try to call them several times. They always say will take 7or 10 business days, but never reply to us. The teleology persons never call us. Do not choice this terrible company.

3 years ago

Reply from SunPower

Hi Sarah, I apologize for the lack of response from our technical support team. Please expect a callback from an Executive Service Specialist within the week to address your concerns and assist with the resolution of your open repair case.

Nov. 15th, 2020

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Roberta Stephenson Shingle Springs, CA

Mark was great with my solar problem and I highly recommend SunPower for Solar panels and other solar items.

3 years ago

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Kenia Solano Corona, CA

She's great! Edel helped me and our mutual client obtain docs. Wish other companies had someone as helpful as Edel!

4 years ago

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NPI Port Saint Lucie, FL

1) automated tool didn't work - it works fine for other companies that use satellite images to check my roof for solar panels 2) when it already takes 2 days for someone to reply in what is called a "chat" should I dare and ask how long any response from the company will once they got my hard earned money?

4 years ago

Reply from SunPower

Hello, I'm sorry to hear that your expectations have not been met. Please send me direct message with your contact information, and I would be happy to help you with any questions or concerns you may have. We appreciate your business and value your feedback.

May. 21st, 2020

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jon earl Pahrump, NV

sunpower has not performed any maintenance as promised by the salesman , i am a 74year old disabled senior and have had their system for one year, and it has not perfoemed as promised. they have not been cleaned,and are creating a fire hazard on my roof . we were sold the cleaning,and bird stop if needed.

4 years ago

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Sam Balaji Dublin, CA

I had a Sunpower 12 panel system installed in 2016. It was expected to generate 6000 kWh annually. Year 1 was 6500, year 2 was 3500 and year 3 was 2000. Several calls and emails later I am waiting on a technician who is only available in April almost 3 months after. Can someone from SunPower escalate this and help ?

4 years ago

Reply from SunPower

Hello Sam, I'm sorry to hear that your expectations have not been met. Please be expecting a call from a member of our executive specialist team. They will be able to help with your concerns.
We appreciate your business and value your feedback.

Feb. 20th, 2020

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Keswick Homes Asheville, NC

Transparent and knowledgeable, no gimmicks, tier one product, honest competitive pricing No negatives

4 years ago

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TehFeng Fang Northridge, CA

Ever since my system was installed, I have lost connection for three times, nothing has changed in the house, WiFi, internet, IPTV and all. I tried to reach online chat and help hotline, and every time is unsuccessful. If I had a choice, I'd never even consider sunpower. What a hoax!

4 years ago

Reply from SunPower

Hello TehFeng Fang, I'm sorry to hear that your expectations have not been met. I'd like to look into this a little further. Please be expecting a call from an executive service specialist to discuss your concerns in detail. We appreciate your business and value your feedback. Thank you,

Jan. 10th, 2020

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Rich Riverside, CA

I twice utilized SunPower’s online request for a solar system. They never contacted me. Poor service before I ever even was able to talk with them. Is this a sample of their company’s approach to customer service? Why would I even consider them as my solar company?

4 years ago

Reply from SunPower

Hello Bob, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Upon receipt, I will have an executive service specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback.

Dec. 30th, 2019

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Bruce Kirtley Scottsdale, AZ

It is a waste to choose this company and their sales people. The rep came to our house and said he was quoting a larger system then we would need. Apparently, he can't do math based on our electric bills because our lease and electric is about the same as before. Very minimal savings.

4 years ago

Reply from SunPower

Hello Bob, I'm sorry to hear that your expectations have not been met. I have reviewed your account. Per your account, you have been in contact with Michael Nagel. It is our understand that he has reached out to you and you discussed your system production in detail. Please feel free to contact him directly if you have any additional questions. We appreciate your business and truly value your feedback.

Nov. 21st, 2019

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Larry Becker Aurora, IL

I never got to see any product or talk to an installer. After setting up a consultation, they called back a few days later and said we were not good candidates for solar, even though my roof has is sunny all day. I am frustrated that I can’t even get someone out here to tell me why or explain what they think the problem is

4 years ago

Reply from SunPower

Hello Mr. Becker, I'm understand your frustration. The determination on what makes a good candidate for solar is based on several factors. Factors like Shading from trees or other obstructions, or the amount of daylight time in your area. Each of our authorized dealer creates their own form of determination. It appears that you were working with Certasun LLC. SunPower is not involved with their determination process and has no visibility to that information. I would advise that you contact your sales representative for more details.
Please send me a private message is you have any further questions. We truly appreciate your business. Thank you.

Oct. 18th, 2019

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Richard A. Jimison

No one contacted us. If we do not recognize a phone no., we hang up. If someone contacted us they left no message. What phone number was used to call us? Are you able to let us know what phone number we should expect to hear from? Thank you for your attention to this matter.

4 years ago

Reply from SunPower

Hello Mr. Jimison, I understand it can be frustrating if you don't know who exactly is reaching out to you. I would like to help but I am not seeing an open case where SunPower should be contacting to you. Can you please send me a private message with some additional details about the situation? I would be happy to help in any way I can. I look forward to hearing from you .

Oct. 15th, 2019

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Marie Salt Lake City, UT

I love the way they were fast and efficient, the work was quick, the people friendly and the paperwork was easy to understand

5 years ago

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Benjamin Burnett Plainville, CT

Excellent service from point of sale though the installation. Very professional crew and beautiful installation.

5 years ago

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edna gonzalez Bound Brook, NJ

This is the worst solar company, promising our bill would be almost to nothing from the electric company and its not, I'm pay the same or more with the solar panel. Company doesn't honor the contract, neither did they put the correct amount to sustain the usage. Do not use them at all.

5 years ago Edited September 14, 2021

Reply from SunPower

Hello Mrs Gonzalez, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Aug. 1st, 2019

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Monique Dixon, CA

Arrived on time and explained how to use system thoroughly along with providing great customer service.

5 years ago

Reply from SunPower

Congrats on going solar Monique!

Aug. 5th, 2019

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Tony Van Nuys, CA

SunPower's installation team was fantastic. However, follow-up customer service has frequently been slow and incomplete.

5 years ago

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Joseph Locoteta Bergenfield, NJ

After I was talking to signing up I was promised the world. Absolutely nothing. No help from anybody I had to contact the Better Business Bureau just to get a response from your home office once you sign up they leave you high and dry I have been having problems since day one and nobody has addressed it at all

5 years ago

Reply from SunPower

Hello Mr. Locoteta. I'm so sorry to hear of your negative experience. Providing excellent customer service is our main goal. Upon review of your account it appears that you have been in contact with Gabe. Please be expecting a call from him to discuss your concerns in details. We appreciate your business and truly value your feedback.

Jul. 18th, 2019

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Pete measso Belvidere, NJ

As of right now . I give u 1 star I had to have adverters replaced, a panel replace , The outside module is having issues all within a 2 years . I’m paying for a lease plus full price on my electric bill . The other problem is no one is going to read this . So I wasted 10 minutes in your survey .

5 years ago

Reply from SunPower

Hello Mr Measso, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Upon receipt, I will have an executive service specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback.

Jul. 16th, 2019

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Tim Overcashier Peyton, CO

Had my panels installed August 2018. Worked well until we had a blizzard and now the system isn't work as it is supposed to. SunPower is warranty won't repair the system. Do not buy this product. It is incapable of handling extreme weather.

5 years ago

Reply from SunPower

Hello Mr. Overcashier, I am very sorry to hear your expectations have not been met. We understand how frustrating it is when unforeseen events damage our property. Based on the inspection that was conducted on your system, it was determined that the damages were a result of the blizzard. Per the warranty, under Sec.4, Exclusion and Limitations, any conditions exceeding the voltage, wind, and snow load specifications would not be covered. A blizzard would be considered an "act of god" and damages resulting from the blizzard would not be covered under the warranty. Please send me a PM with any additional questions you may have. We truly appreciate your feedback. Thank you.

Jul. 8th, 2019

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Jim Weir Fort Worth, TX

Excellent in all respects! I am totally satisfied with all the aspects of Sunpower I have dealt with.

5 years ago

Reply from SunPower

Thanks, Jim!

Jul. 10th, 2019

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Jesse Sacramento, CA

Service was quick and to the point. Technician was friendly, knowledgeable, and well trained. Excellent experience.

5 years ago

Reply from SunPower

Glad to hear this, Jesse!

Jul. 10th, 2019

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Maxwell Shelman Boston, MA

Great professional sales experience. I was able to understand the product and see the potential savings.

5 years ago

Reply from SunPower

Thanks, Maxwell!

Jul. 10th, 2019

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Vasily San Ramon, CA

Sunpower process was efficient from start to finish. I had my panels producing just a month after install

5 years ago

Reply from SunPower

That's awesome to hear, Vasily!

Jul. 10th, 2019

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Paul Odum Simi Valley, CA

Very poor customer service . There Customer Service reps are located in the Phillipines. they waste time taking information. They cannot really help the customer. I've tried contacting my sales rep with no luck. They won't allow backup systems so when a grid outage occurs there is not power.

5 years ago

Reply from SunPower

Hello Mr. Paul Odum. I'm sorry to hear your expectation have not been met. I would look into this issue a little further. Please expect a call from an Executive Service Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback. Thank you!

Jun. 17th, 2019

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Manuel Moreno Valley, CA

Great customer service by Michael J. Explained everything I needed to know with patience and professionalism.

5 years ago

Reply from SunPower

Thanks, Manuel!

Jul. 10th, 2019

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Sab Staten Island, NY

I wish I never dealt with Sunpower. Their dealer went out of business, and never filed my tax paper work. The Sunpower rep told me to seek advice from a tax preparer. So all the tax credits I was promised when signing my contract never happened.

5 years ago

Reply from SunPower

Hello , We apologized for any frustration you’ve experienced. We'd really like to look into this further. Please sent me a private message with your contact information and i will have Executive Support Specialist reach out to you to discuss your concerns in detail, and provide additional assistance. We appreciate your business and truly value your feedback.

May. 24th, 2019

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Kersali Johnson Arverne, NY

I have 2 bad roof leaks. No one cares about. I just bought my house a year ago . Brand new. They came out repaired the leak. After that no one called nor came by to check on it again. Also no one repaired the damage done in the inside due to the roof leak.

5 years ago

Reply from SunPower

Hello Kersali,
An escalation specialist emailed you on Jan 30th to address your concerns. Please let us know if you did not receive it.

Feb. 1st, 2019

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Valarie Stockton, CA

I had my hand held from the inception of the project and was kept very informed throughout the process.

5 years ago

Reply from SunPower

Thank you, Valarie!

Jan. 22nd, 2019

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