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SunPower Reviews

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8.3

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Jon Grayslake, IL

Everything is working and has been working since it was installed on. Seems to be delivering what I was hoping for so I'm very pleased with the quality. I haven't had it too long a time so I I don't know if I can say so much about the quality but so far so good.

2 years ago

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Reply from SunPower

We are so happy to hear of your satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Sep. 28th, 2022

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Supratim San Diego, CA

You guys manufacture your own panels, few of the companies I checked don't manufacture their own panels so it's like a dependency. It's not pretty clear how much power the SunPower is generating so some extra information would be useful. Once I had a problem with my app on the phone. I didn't get the best support. It took a while to resolve the issue.

2 years ago

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Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Sep. 28th, 2022

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William Surprise, AZ

I only had one complaint over the last 7 years and then eventually they got resolved. One of my inverters went down and took about 45 days to replace it, but overall of the few times I've called they've been helpful. Other than the one inverter going down 2 or 3 years ago, it's worked very well.

2 years ago

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Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Sep. 28th, 2022

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Rene Bitolas Lancaster, CA

From the start of applying, representative, to installation I was always kept abreast of things and always had any questions I asked immediately. Professional and work ethics and professional is everything I experienced with sunpower. If the best is wanted I have no hesitation recommending sun power

2 years ago

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Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Sep. 22nd, 2022

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vincent o valerio Jamesburg, NJ

I live in a development. SunPower organized with the HOA directly to get the permits needed and supplied the required fees leaving me out of it. No problems so far. It did take longer than usual to get energized because the utility dragged their feet to inspect but was not their fault.

2 years ago

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Reply from SunPower

We appreciate you letting us know how we did. We're glad to hear that you received great service, Vincent. Thanks for helping us change how our world is powered.

Sep. 9th, 2022

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Kayla M Gray Los Angeles, CA

Great company! Made the process for getting solar easy. Appreciated all of help & patience from the sales personnel to customer service staff! And the pricing was very reasonable compared to other solar companies! I would highly recommend SunPower for your solar needs.

2 years ago

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Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Aug. 18th, 2022

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Randy Cheek, MFT Petaluma, CA

The Sunpower hardware works well but customer service needs a significant upgrade. I have been pleased with how my system is working keeping my household off the grid. This is important from both environmental and fiscal perspectives. Unfortunately after eighteen months the battery began malfunctioning. I wasted three weeks contacting Sunpower's tech support. My file was closed without service or notice. There was no offer of troubleshooting my system. I didn't get results until I contacted the contractor who installed the system. Then almost immediately I received service. Now with the system finally diagnosed I am waiting two weeks for a part that is currently not available. The AI driven response isn't clear in offering an explanation. Again the contractor is providing updates for me. Thank you All Bay.

2 years ago

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Reply from SunPower

Randy, , we are happy to hear you are satisfied with the product and yet, sorry to hear your expectations have not fully been met. We have been working with your dealer to resolve the issue and will send your case to our Executive Escalations Team for further review. We appreciate your feedback and look forward to talking to you.

Aug. 18th, 2022

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William Mays Landing, NJ

The guys who installed the system were good. I gave them a couple of suggestions and the panels look a little better. Everything I asked them to do, they did and were very professional. I've always had good support from SunPower. I've had them for about a year now and haven't had any problems at all.

2 years ago

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Reply from SunPower

We appreciate you letting us know how the install team did. We're glad to hear that you received great service, William. Thanks for helping us change how our world is powered.

Aug. 18th, 2022

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Anonymous Temple, TX

It's completely seamless. It's been a super good product, we have absolutely no complaints, no concerns. They make all the components. So it's just a one stop shop if we need service or anything like that, we only have one person to call instead of five.

2 years ago

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Reply from SunPower

It is great to read how satisfied you our with our product! We appreciate the feedback and thank you for helping us change the way our world is powered!

Aug. 15th, 2022

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George Santa Clarita, CA

We started with sixteen panels and we just upgraded an additional ten because we got a pool. I believe the inverters went out and they had to come out and replace them, but otherwise not a problem. The service has been good. It was a good process, they came on the day they had planned on at the time and they completed it during the day and the project manager kept us informed along the way was what we needed to do.

2 years ago

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Reply from SunPower

George, we appreciate you sharing your exceptional experience. It is always nice to hear how our team is doing. Thank you for helping us change the way our world is powered!

Aug. 15th, 2022

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Jerry East Peoria, IL

I talk to Gemma, the sales rep, and she was pretty upfront with me, but she wasn't pushy. It has been smooth, the guys are pretty courteous and told me what they were doing. Very good company, they answer my questions and any problems they answer. I'm pleased.

2 years ago

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Reply from SunPower

We appreciate you letting us know how Gemma did. We're glad to hear that you received great service, Jerry. Thanks for helping us change how our world is powered.

Aug. 15th, 2022

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Peter Altamont, NY

They have the best technology on the market. The installation process went well, much better than the former power company we used. It took about a month and a half between system installation and when it was ready to turn on.

2 years ago

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Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Peter. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 15th, 2022

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David Lakeside, CA

I encourage everybody to use Sunpower. I'm very happy with their quality, everything I've read and it's performance so far has been spectacular. The installation was very clean. Everybody showed up on time, all the work was done. It took an extra day to get the inspection but it was flawless. Each team works their area expertly.

2 years ago

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Reply from SunPower

We are delighted to read about your exceptional experiences, David. Thank you for the feedback it is truly appreciated.

Aug. 15th, 2022

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JULIE BRUNESE

The staff was very helpful during the installation process. Kept me up to date on everything that was going to be done. As SunPower promised we were able to save money every month especially in the winter time when no A/C is running.

2 years ago Edited January 10, 2024

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Reply from SunPower

It's a pleasure to see your satisfaction with your SunPower experience. Please reach out to us in the future with any questions you may have. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

Aug. 11th, 2022

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Dennis Gans Austin, TX

Installation was professionally done, contract and pricing honored, and the system works well. I would have liked to know the invertor has fans that make noise, but it is only a minor inconvenience for us. We are very happy with the product.

2 years ago

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Reply from SunPower

Hi, thanks for leaving a review and providing us with your feedback. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Aug. 4th, 2022

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Martin Bera

Sakes rep is very responsive and helpful with questions

2 years ago Edited January 10, 2024

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Reply from SunPower

Thanks for reaching out, we’re sorry your experiencing problems. SunPower’s industry-leading warranty includes comprehensive product, power and workmanship coverage. We are the only U.S. solar company offering homeowners a single point of contact for all issues – including labor, shipping and parts. Sometimes though, accidents happen and repairs -- unrelated to a defect or issue-- are needed. Our trained technicians are here to help! And, if your issue is found to be under warranty, we will refund your deposit and resolve the issue.

Aug. 4th, 2022

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Adam Farino Winnetka, CA

I thought the tech and installation crew was very professional. The app is great and easy to read (even though it's been going through a two week update). The area for improvement is the length of time it took for the system to be activated.

2 years ago

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Reply from SunPower

We appreciate your feedback; it's essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 28th, 2022

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John Stevenson Ranch, CA

Definitely I would recommend them. I still haven't received my little monitor that they told me was supposed to be there last week of June. Trust with the company could be better. Installation was all done in one day. When they came they did put everything up there so that was very good.

2 years ago

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Reply from SunPower

Hi, we sincerely apologize for not meeting your expectations and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 27th, 2022

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Randy Fresno, CA

I haven't had any problems with customer support. Our electricity usage has decreased so we have been satisfied. I've already recommended sunpower to a number of friends. I would say that I am satisfied. They got the job done very quickly and there were no problems when they were finished.

2 years ago

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Reply from SunPower

Hi Randy, thank you for the wonderful review that your left us. It brings us joy to see the great results your getting from your system and you will be recommending it to your friends. We are glad to hear that the service went smoothly. Please don't hesitate to reach out if there is a question or concern we can address in the future. Thanks again!

Jul. 21st, 2022

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Mark Rosenberg, TX

The product looks nice and it looks good. It's the same price that I've gotten elsewhere. I already have recommend them to someone. Installation was great, the installers were really professional and really clean. I couldn't ask for anybody better.

2 years ago

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Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Jul. 21st, 2022

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Don Bloomington, IL

The entire experience from providing initial consultation, preliminary design, working with the project manager, site surveys, installation, and activation was extremely professional. Overall, the various individuals I worked with were beyond gracious and patient. I cannot recommend them more highly.

2 years ago

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Reply from SunPower

Don, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service. Thank you for helping us change the way our world is powered!

Jun. 2nd, 2022

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Rachel North Hollywood, CA

We had an excellent experience with SunPower, even with some pandemic delays (permitting from the City) and adjustments to our array. Every single person was knowledgeable, helpful, courteous, and kind. We recommend SunPower to everyone!

2 years ago

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Reply from SunPower

Rachel, we're glad to hear that you received great service. Thanks for helping us change how our world is powered.

Jun. 2nd, 2022

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Elisa Borrego LA Mesa, CA

I reviewed several solar panels and found SunPower at the top of most lists. Now that I own SunPower panels, I am very pleased with the energy they produce. And any time I have had a question regarding my system, the SunPower team has been very responsive.

2 years ago

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Reply from SunPower

Hi Elisa, you made a great decision to look at your options and ultimately decide to go with us. It is great to have your part of the SunPower family and helping us create more clean energy. Please don't hesitate to reach out for any concerns or question you may have later down the road.

May. 23rd, 2022

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Wade Barrett Bakersfield, CA

SunPower is simply the best investment we've made to our home. The solar panels are so sleek and low profile we get compliments from our neighbors all the time. They are super effective and generate more power than we expected and it's great to use the interactive app to see just how much power we are sending back to the grid for credit.

2 years ago

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Reply from SunPower

It was a pleasure to read your satisfaction and enjoyment of your system, Wade. How great it is to hear your neighbors are complimenting your system and also your enjoyment with the app. Thank you for helping us change the way our world is powered!

Apr. 28th, 2022

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Wayne

It’s been a really positive experience. The installation process was smooth. The guy showed up when it was thirteen degrees and worked through it. It has worked very well. The equipment is great. It is efficient. I wish the app had some teachers. My sales person did a great job with the project planning She knew exactly what I needed.

2 years ago

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Reply from SunPower

We appreciate the review and feedback, Wayne. It was wonderful to read how satisfied you are with your system and sales rep. If you have any further questions you can reach out through private message here or u can use the chat feature on our website and someone will happily assist you. Thank you for helping us change the way our world is powered!

Apr. 26th, 2022

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Jennifer Austin, TX

The look is good. I have seen others that are not as strategically placed. The product itself is great. There was a bit of delay with the installation because it was windy but they accommodated me. It was taken care of. All my questions are addressed immediately.

2 years ago

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Reply from SunPower

Hi Jennifer, thank you for the glowing review. We are glad to see that you installation went smoothly and all your concerns were addressed by the team. Pleas feel free to reach out if there is anything we can take care of for you in the future. Thanks again!

Apr. 25th, 2022

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Jack Sequim, WA

I like the way they designed it. Each panel has its own inverter. The long range is very good. It was expensive but that is helped with the tax credit. It is a really good company. I called any time I have questions. It took a little longer than I thought it would to get it installed but it was worth it.

2 years ago

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Reply from SunPower

Hi Jack, thanks for all the amazing things you had say about our panels. We always strive to provide the best products and services to our customers. It great to see overall happy with your new system. Please let us know if there anything we can do for you later down the road.

Apr. 25th, 2022

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Donald Hercules, CA

Its competitively priced. It was a good experience. Based on what I've read it's good equipment. Install went very quickly, very smoothly and no mess. I had to call customer support to get the app on my phone operating properly and they they got it working.

2 years ago

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Reply from SunPower

Hi Donald, thank you for the positive feedback. We strive to provide our customers with the best possible product and service. It brings us joy to see customers like you experience that. Please reach out to us if there is something we can help with in the future. Our team is always ready to help.

Apr. 20th, 2022

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Matthew Temecula, CA

I was impressed by their solar panels and the output. They had some issues with application provided but customer service is very helpful in solving things. The installation process was very smooth and very helpful, we did have some hiccups with getting things approved by the city but other than that the process was very good.

2 years ago

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Reply from SunPower

Thanks for the very kind words, Matthew. We are excited to hear that installation process went great and you received the proper help from our team members for any issues you had. Let us know if there is a need we can take care of later down the road. Our team would more than happy to help.

Apr. 20th, 2022

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Robert Lagrangeville, NY

The only problems I had were some connectivity issues with the app and difficulty in changing the password. If it was something I couldn't do I had to call customer service. The people were very friendly and professional and the installation went very smoothly we had absolutely no issues.

2 years ago

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Reply from SunPower

Happy to help and hope you reach out any time you have a question, Robert. Thank you for helping us change the way our world is powered!

Apr. 20th, 2022

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Dennis Brower Surprise, AZ

SunPower handled all the paperwork and permits required so I did not have to do anything but sign the contract. Also, the construction of the solar panel sold me on their durability. The installers were very professional, worked quickly and clean up very well after the installation.

2 years ago

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Reply from SunPower

It's such a delight to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Mar. 30th, 2022

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Brett El Dorado Hills, CA

Customer service kept in contact with me and made sure I was aware and understood what was going on. They did the work needed to be done to get it installed. Everything seems to be working well from what I see on a regular basis. The sales person was outstanding. He was very knowledgeable and let us know the whole process.

2 years ago

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Reply from SunPower

We are thrilled to hear that the installation process went amazing, Brett. Thanks for taking the time out to leave us a wonderful review with feedback. Feel free to reach out if there is a need we can take care of down the line. Thanks again!

Feb. 21st, 2022

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John Fresno, CA

The installation process went very well. It only took three weeks from when we decided to go with for them to install it. I thought that was very quick. It was done in one day. There haven’t been any issues. I think the profile is better than some others I see. Less obvious. It is performing the way it is supposed to. I feel they are the best.

2 years ago

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Reply from SunPower

Thanks for the very kind words, John. It is pleasure to have you part of the SunPower family and help us change how the world is powered. We hope you continue to enjoy your system and the benefits that you get out of it too. If there is a need we can address in the future, please reach out to us.

Feb. 21st, 2022

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Joshua Desert Hot Springs, CA

We’ve gotten great customer support. They have been responsive answering question. The installers showed up on time and kept us in the loop. It all went smoothly and well. I like that I can look at the mobile ap to see how the equipment is functioning.

2 years ago

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Reply from SunPower

We appreciate you taking the to give us great feedback, Joshua. It is great to hear that all your questions and inquiries were taken care of in a professional manner. Please feel free to reach out for any assistance in the future.

Feb. 21st, 2022

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Lydia Pangilinan Rodgers Brooklyn, NY

Total straightforward professionalism...every single worker who wrre involve in this project were very businesslike...wanted to get in do their job and get out...online support was unbelievable...well infrmed...well trained and made it so easy for me...thanks SunPower...

2 years ago

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Reply from SunPower

Lydia, it has been wonderful to read about your amicable experience. We sincerely appreciate your feedback and are delighted to see how satisfied you are with our team and product. Thank you for helping us change the way our world is powered!

Feb. 16th, 2022

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Craig Sun City, CA

Everybody was very responsive and they actually know what they were doing and they were professional. Installation went smoothly. We got the system up and running with no problem. So far so good. The application tells me how much energy is being produced versus how much being consumed.

2 years ago

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Reply from SunPower

It is wonderful to read how satisfied you are with your system and experience, Craig. Being able to see your consumption and generation is a wonderful thing. Let us know any time you have a question, we are always here and happy to assist. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Jerry

I haven't had it that long but at this point and time I'm very happy with it. The people who did it were very efficient, they were they cleaned up after themselves and it was just a great group of guys that were here and did the job. Any problem I had or any concerns that I have they were very responsive to it.

2 years ago

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Reply from SunPower

We are so happy to see you satisfied so far with our services, Jerry, We look forward to hearing from you about your experience along the way. Our team is trained to deliver excellent service with the product it is great to see the positive results from it. Feel free to contact us if there are any needs we can assist with later on.

Feb. 15th, 2022

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Timothy

I was very pleased with the product that they put up on the house and the way they did the job. I'm just enjoying the savings in the power bill, the equipment is performing very well and I'm just very excited about having it on top of my roof.

2 years ago

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Reply from SunPower

It is wonderful to hear that your new system is saving you money on the power bill along with optimal performance. We are happy to hear you are pleased so far with how everything has gone along so far. Feel free to reach out if there is something we can assist later on with.

Feb. 15th, 2022

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Herbert Riverview, FL

After install and they were very attentive to my needs and came out the same day actually. The installation process was all good. They use the top rated equipment, the sunpower panels have one of the top rated converters. And I'm really happy about that.

2 years ago

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Reply from SunPower

Herbert, it is great to read how quickly your installation was handled. It is also exciting to see how satisfied you are with your panels and system. We appreciate the feedback and thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Judy Shafter, CA

I think they're a great company. I think they're doing an excellent job with the reduction, everything has been really good. Everything has gone well with us and doing great. Installation was really good. They did an excellent job and the crew and everything from the sales person to the installers they did really good.

2 years ago

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Reply from SunPower

What a wonderful review, Judy. We are delighted to have read your feedback and ecstatic to have seen how well your experience has been from start to finish. We hope you reach out any time you have a question. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Antonio Forney, TX

The only time I used customer service they had really quick response and they fixed the problem. I didn't have any problem doing the installation are anything after that. Works as expected, I haven't had any problem either with the hardware or software installation and support, everything is just perfect.

2 years ago

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Reply from SunPower

Thanks for leaving us an excellent review, Antonio. Sorry to hear about the problem you had. It's great to see that the right response was taken from the customer care team to get it resolved. We always strive to provide the best for our customers. If there are any other issues in the future, please feel free to reach out.

Feb. 15th, 2022

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Kim G Encino, CA

We had a great experience with SunPower. The entire process went smoothly and quickly (aside from the permitting delays with the city/county). Everyone at SunPower is professional, helpful and responsive. And once we went live we saw immediate savings in our energy bill.

2 years ago

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Reply from SunPower

Hi, we appreciate the kind words. It brought joy to read your review. We are so happy to hear that you are saving money and receiving clean energy. Please reach out to us with any questions or concerns in the future. We'd be more than happy to assist you. Thank you for taking the time out to post a review.

Feb. 1st, 2022

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Hall Albany, CA

Great company to work with from the sales person to the installation. They took care of everything, kept in constant contact with me so I knew what to expect. They quickly answered any questions or concerns I had. This is one of the BEST companies I worked with.

2 years ago

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Reply from SunPower

Hall, we are so pleased to read your review and feedback. It is wonderful to know your expectations were met and all your questions and concerns were quickly handled. Congratulations on going solar and thank you for helping us change the way our world is powered!

Jan. 25th, 2022

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James Moreno Valley, CA

So far they've come through with everything I requested. I just appreciated observing how they installed it and so forth and their safety protocols that are in place. The equipment seems like it's very well put together. The crew was very professional and I observed how they did it I was very well pleased with how they perform.

2 years ago

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Reply from SunPower

Hi James, thank you for leaving an amazing review. We are glad to see that the installation crew handled the entire service in the most professional manner. When it comes to installation projects safety is our priority for both parties. Please feel free to contact us if there is anything we can assist with in the future.

Jan. 24th, 2022

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Jaromir

It was great. That was really no issues, the team was quite flexible. We had to cancel once and they just rescheduled it very well and it was it was pretty quick. The monitoring is not great. Sunpower doesn't really give us a lot of feedback on how much we consume per day. They were good to respond every time we needed that help.

2 years ago

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Reply from SunPower

Hi Jaromir, thank for you providing us with detailed feedback. We are sorry to hear that our monitoring system is not meeting your expectations. If there is something we can help with regarding the monitoring system, please message, So, we can further assist you. Thank again!

Jan. 24th, 2022

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Chuck Tehachapi, CA

The staff is always available to keep me in the loop. They always acted very professional whenever I was dealing with him. I think we've got the premium panels that are currently available the wifi connectivity as far as keeping me abreast of how the system is functioning is very easy to use and usually all the feedback that I need regarding the status of the entire system and separate fee from the generate unit that give me updates as needed.

2 years ago

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Reply from SunPower

Hi Chuck, thank you for providing us with your feedback. We are happy to see that you made the right choice to go with our premium quality panels that have the best-in-class design and performance. We hope the system continues to deliver excellent results, please contact us if there are any issues in the future. Our team would be more than happy to assist. Thanks again!

Jan. 24th, 2022

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Anonymous Windham, CT

My son put it up on his own house and was very satisfied with it so I got it too. Everything has gone nicely. They worked with my roofing company and it went very smoothly. They answered all my questions and I was not treated like an idiot.

2 years ago

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Reply from SunPower

We are so happy to see how satisfied you are with your SunPower system and how smoothly your installation went. Please reach out in the future with any further questions that may arise or any additional feedback. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Welcome aboard!

Jan. 20th, 2022

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Arnold Kingsburg, CA

Sales rep paid attention to details and was not pushy. He was thoroughly knowledgeable of the product. The product is quality and it is a good value. They were really fast getting it put up. I thought it was going to take longer but they had it done in a day. They were very thorough. There was no inconvenience to me in any way.

2 years ago

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Reply from SunPower

Hi, we are overwhelmed with joy to hear that you had a great experience with the sales team and that they provided excellent support. Don't hesitate to reach out in the future with any questions or concerns. We sincerely appreciate the feedback and thank you for helping us change the way our world is powered!

Jan. 20th, 2022

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Matt Lake Isabella, CA

Once my paperwork was done all went every smoothly They are great panels. The installations looks very clean. It looks nice on the house. I m super happy with the customer service. They are always available for questions. They get back to me as soon as possible.

2 years ago

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Reply from SunPower

We are so privileged to be able to read stories like yours. Thank you for the kind review and feedback. Here at SunPower, we stand behind our product and customer service. We are always here to listen and assist and just a call, message, or email away. Thank you again for helping us change the way our world is powered.

Jan. 20th, 2022

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Kevin Corona, CA

It was fully installed with a day with like a month to get it commissioned. I think their panels are the best in the industry. The battery is new so it is really good. Everything is awesome. They were really helpful all the way through. I had some questions early on and they were great.

2 years ago

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Reply from SunPower

Hi Kevin, we are so happy to see how satisfied you are with your SunPower system and how smooth your installation went. Please reach out in the future with any further questions that may arise or any additional feedback. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Welcome aboard!

Jan. 20th, 2022