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Verified Customer

star star star star star

Robert A Maine Valencia, CA

Competitive quote, good pre-install coordination, great communication while install going on, work done efficiently, swapping out of breaker box done at no charge to us (as promised), good power production & helpful monitoring software.

1 year ago

Reply from SunPower

Thank you for your 5-star review, Robert A Maine! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 23rd, 2022

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Verified Customer

star star star star star

Jason Marysville, CA

They have quality products and professional people. They're ahead of their game compared to other solar companies. There was no issues. They were in and out and everything was clean. I was able to get ahold of them anytime that I wanted to talk to somebody about the experience.

1 year ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Nov. 16th, 2022

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Verified Customer

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C. Calabasas, CA

They were responsive immediately. They took care of everything as soon as I brought something up. It was very smooth, I mean took two days. There were no problems. The quality of the work was excellent. Very efficient and an excellent installation.

1 year ago

Reply from SunPower

It's terrific to read that you had a great experience with the sales team and that they provided excellent support too. Please reach out to us with any questions or concerns in the future. Thank you for helping us change how the world is powered!

Nov. 16th, 2022

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Verified Customer

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Phil Torrance, CA

It's good reputable company. They've done the things they said they would do and and I'm very pleased. I've had no trouble and seems to be working fine for a year now. It went smoothly. They kept me informed about what stages they were in. The people responded to me pretty well most of the time.

1 year ago

Reply from SunPower

It's fantastic to read that you experienced responsive service. We appreciate your feedback and review. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Verified Customer

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Morton Brooklyn, NY

It took a little longer than normal because I have a strangely shaped roof and they had to use my garage, but it was okay. I haven't had any troubles, but it's only been there for a couple of years. Everyone I worked with was wonderful and they're very kind.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Verified Customer

star star star star star

Avrum Chicago, IL

As a whole, they were very good. There were some hiccups and it might have been because of COVID at the same time, but getting stuff here on time was definitely a problem as far as that goes, scheduling wise. It's a good product and I would recommend to my friends.

1 year ago

Reply from SunPower

Thanks for the review, Avrum. It's nice to hear you are enjoying your system. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Verified Customer

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Jonathan Ramirez Mahomet, IL

I am very pleased with my solar panels and my solar app that allows me to see instant energy usage and production. It is very helpful and informative. I feel very confident with the warranty and service and am looking forward to many years of free solar power.

1 year ago

Reply from SunPower

We are thrilled to hear of your pleasant experience! We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Nov. 3rd, 2022

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Verified Customer

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Scott Wilson Lakeside, CA

Great product integrates with my existing SunPower system. Really wish they could have connected the new monitoring system to the older system (5yrs) that I already had. They said they could not because my current system was paid for by a loan. What sense does that make?

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Oct. 27th, 2022

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Verified Customer

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Lloyd Arlington, TX

They do a good job. I have no complaints. Install went smoothly, not any problems, everything went as they said when advertised. Anything that was an issue was taken care of right away, I'm happy with it. I would definitely recommend them to anybody else. Everything's working fine but I know there's probably some way that the system could be made cheaper.

1 year ago

Reply from SunPower

Thank you for sharing your experience. It's a delight to know that you had a great installation experience with the team, and that they provided excellent support. We are glad to see that your concerns were immediately resolved and completed to your satisfaction. If you have any needs in the future, please reach out to us for help. Thank you!

Oct. 21st, 2022

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Verified Customer

star star star star star

Rodney Mantle East Peoria, IL

I like that you can lease your solar panels.. they take care of them they also stand bt there panels saying if they lose more than 8 percent of the power over 20 years they will either replace or refund .0ver all my experence with sunpower has been great

1 year ago Edited January 10, 2024

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Oct. 20th, 2022

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Verified Customer

star star star star star

Christian Vacaville, CA

Everything came as expected. A delivery of the material came by actually quicker than was originally planned for, so overall turnaround was faster than the original timeline, so I'm quite happy with that. So far everything has been working properly.

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Oct. 19th, 2022

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Verified Customer

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Benjamin Hudson, IL

We sent out a request for bids and SunPower responded right away. I think they had a sales agent out to our house the next day. We ran into a couple of issues during the turn up and they were very responsive and took care of all of my concerns. It works and we've not had any trouble since it was turned up.

1 year ago

Reply from SunPower

Benjamin, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Oct. 19th, 2022

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Verified Customer

star star star star star

Stephen Alexis Chicago, IL

I can tell everything is working fine. It was very easy, they took care of everything, so I didn't really have much to deal with in terms of permitting and all of that stuff, it just was very easy. I had an issue with transponder that was not sending information and it took a while for that to get fixed but everything else has been great.

2 years ago

Reply from SunPower

We are delighted to read about your exceptional experiences, Stephen. Thank you for the feedback it is truly appreciated.

Sep. 30th, 2022

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Verified Customer

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Richard Pasadena, CA

It was straightforward, professional. The only glitch was they lost count of the number of panels, but otherwise it was fine. Overall it was okay. I'm only getting about sixty percent of the installed capacity out of the panels.

2 years ago

Reply from SunPower

Thank you for providing feedback Richard and we apologize for any inconveniences that may have occurred. Please e-mail us at customersuccess@sunpowercorp.com or send us a private message with your account details if you would like to discuss this further, we would be happy to help make any processes in the future run as smooth as possible. Thank you for helping us change the way our world is powered!

Sep. 30th, 2022

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Verified Customer

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Howard Cox Bakersfield, CA

SunPower has the best panels. They said that they would be there at a certain time and I think they had it installed within the amount of time they though,t however the power didn't get turned on for about three weeks after it was installed. Anytime that we have a question or something needs to be done SunPower does it.

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Howard. Thank you for helping us change how our world is powered!

Sep. 30th, 2022

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Verified Customer

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Robert Staten Island, NY

It ended on a positive note, but I had some some issues in the beginning. They helped me settle dispute, I did have to push back a bit. After escalating and speaking to the proper people I was actually able to get a resolution and for that I was very very happy. They were very flexible and they fit into their schedule they were very accommodating.

2 years ago

Reply from SunPower

Thanks for the review, Robert! We love hearing feedback like this. It's always nice to hear how our team is doing.

Sep. 30th, 2022

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Verified Customer

star star star star star

David Lindenhurst, NY

Very well made product and I'm glad I purchased it. Had it for 5 years because it's worked very good and then the problems I've had with it they take care of. They were excellent, they did a wonderful job and were a pleasure to work with.

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product is continuing to meet your expectations, David. Thank you for helping us change how our world is powered!

Sep. 30th, 2022

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Verified Customer

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William Surprise, AZ

I only had one complaint over the last 7 years and then eventually they got resolved. One of my inverters went down and took about 45 days to replace it, but overall of the few times I've called they've been helpful. Other than the one inverter going down 2 or 3 years ago, it's worked very well.

2 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Sep. 28th, 2022

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Verified Customer

star star star star star

Jon Grayslake, IL

Everything is working and has been working since it was installed on. Seems to be delivering what I was hoping for so I'm very pleased with the quality. I haven't had it too long a time so I I don't know if I can say so much about the quality but so far so good.

2 years ago

Reply from SunPower

We are so happy to hear of your satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Sep. 28th, 2022

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Verified Customer

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Supratim San Diego, CA

You guys manufacture your own panels, few of the companies I checked don't manufacture their own panels so it's like a dependency. It's not pretty clear how much power the SunPower is generating so some extra information would be useful. Once I had a problem with my app on the phone. I didn't get the best support. It took a while to resolve the issue.

2 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Sep. 28th, 2022

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Verified Customer

star star star star star

Rene Bitolas Lancaster, CA

From the start of applying, representative, to installation I was always kept abreast of things and always had any questions I asked immediately. Professional and work ethics and professional is everything I experienced with sunpower. If the best is wanted I have no hesitation recommending sun power

2 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Sep. 22nd, 2022

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Verified Customer

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vincent o valerio Jamesburg, NJ

I live in a development. SunPower organized with the HOA directly to get the permits needed and supplied the required fees leaving me out of it. No problems so far. It did take longer than usual to get energized because the utility dragged their feet to inspect but was not their fault.

2 years ago

Reply from SunPower

We appreciate you letting us know how we did. We're glad to hear that you received great service, Vincent. Thanks for helping us change how our world is powered.

Sep. 9th, 2022

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Verified Customer

star star star star star

Kayla M Gray Los Angeles, CA

Great company! Made the process for getting solar easy. Appreciated all of help & patience from the sales personnel to customer service staff! And the pricing was very reasonable compared to other solar companies! I would highly recommend SunPower for your solar needs.

2 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Aug. 18th, 2022

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Verified Customer

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Randy Cheek, MFT Petaluma, CA

The Sunpower hardware works well but customer service needs a significant upgrade. I have been pleased with how my system is working keeping my household off the grid. This is important from both environmental and fiscal perspectives. Unfortunately after eighteen months the battery began malfunctioning. I wasted three weeks contacting Sunpower's tech support. My file was closed without service or notice. There was no offer of troubleshooting my system. I didn't get results until I contacted the contractor who installed the system. Then almost immediately I received service. Now with the system finally diagnosed I am waiting two weeks for a part that is currently not available. The AI driven response isn't clear in offering an explanation. Again the contractor is providing updates for me. Thank you All Bay.

2 years ago

Reply from SunPower

Randy, , we are happy to hear you are satisfied with the product and yet, sorry to hear your expectations have not fully been met. We have been working with your dealer to resolve the issue and will send your case to our Executive Escalations Team for further review. We appreciate your feedback and look forward to talking to you.

Aug. 18th, 2022

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Verified Customer

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William Mays Landing, NJ

The guys who installed the system were good. I gave them a couple of suggestions and the panels look a little better. Everything I asked them to do, they did and were very professional. I've always had good support from SunPower. I've had them for about a year now and haven't had any problems at all.

2 years ago

Reply from SunPower

We appreciate you letting us know how the install team did. We're glad to hear that you received great service, William. Thanks for helping us change how our world is powered.

Aug. 18th, 2022

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Verified Customer

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George Santa Clarita, CA

We started with sixteen panels and we just upgraded an additional ten because we got a pool. I believe the inverters went out and they had to come out and replace them, but otherwise not a problem. The service has been good. It was a good process, they came on the day they had planned on at the time and they completed it during the day and the project manager kept us informed along the way was what we needed to do.

2 years ago

Reply from SunPower

George, we appreciate you sharing your exceptional experience. It is always nice to hear how our team is doing. Thank you for helping us change the way our world is powered!

Aug. 15th, 2022

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Verified Customer

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Anonymous Temple, TX

It's completely seamless. It's been a super good product, we have absolutely no complaints, no concerns. They make all the components. So it's just a one stop shop if we need service or anything like that, we only have one person to call instead of five.

2 years ago

Reply from SunPower

It is great to read how satisfied you our with our product! We appreciate the feedback and thank you for helping us change the way our world is powered!

Aug. 15th, 2022

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Verified Customer

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Peter Altamont, NY

They have the best technology on the market. The installation process went well, much better than the former power company we used. It took about a month and a half between system installation and when it was ready to turn on.

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Peter. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 15th, 2022

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Verified Customer

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Jerry East Peoria, IL

I talk to Gemma, the sales rep, and she was pretty upfront with me, but she wasn't pushy. It has been smooth, the guys are pretty courteous and told me what they were doing. Very good company, they answer my questions and any problems they answer. I'm pleased.

2 years ago

Reply from SunPower

We appreciate you letting us know how Gemma did. We're glad to hear that you received great service, Jerry. Thanks for helping us change how our world is powered.

Aug. 15th, 2022

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Verified Customer

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David Lakeside, CA

I encourage everybody to use Sunpower. I'm very happy with their quality, everything I've read and it's performance so far has been spectacular. The installation was very clean. Everybody showed up on time, all the work was done. It took an extra day to get the inspection but it was flawless. Each team works their area expertly.

2 years ago

Reply from SunPower

We are delighted to read about your exceptional experiences, David. Thank you for the feedback it is truly appreciated.

Aug. 15th, 2022

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Verified Customer

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JULIE BRUNESE

The staff was very helpful during the installation process. Kept me up to date on everything that was going to be done. As SunPower promised we were able to save money every month especially in the winter time when no A/C is running.

2 years ago Edited January 10, 2024

Reply from SunPower

It's a pleasure to see your satisfaction with your SunPower experience. Please reach out to us in the future with any questions you may have. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

Aug. 11th, 2022

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Verified Customer

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Dennis Gans Austin, TX

Installation was professionally done, contract and pricing honored, and the system works well. I would have liked to know the invertor has fans that make noise, but it is only a minor inconvenience for us. We are very happy with the product.

2 years ago

Reply from SunPower

Hi, thanks for leaving a review and providing us with your feedback. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Aug. 4th, 2022

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Verified Customer

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Martin Bera

Sakes rep is very responsive and helpful with questions

2 years ago Edited January 10, 2024

Reply from SunPower

Thanks for reaching out, we’re sorry your experiencing problems. SunPower’s industry-leading warranty includes comprehensive product, power and workmanship coverage. We are the only U.S. solar company offering homeowners a single point of contact for all issues – including labor, shipping and parts. Sometimes though, accidents happen and repairs -- unrelated to a defect or issue-- are needed. Our trained technicians are here to help! And, if your issue is found to be under warranty, we will refund your deposit and resolve the issue.

Aug. 4th, 2022

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Verified Customer

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Adam Farino Winnetka, CA

I thought the tech and installation crew was very professional. The app is great and easy to read (even though it's been going through a two week update). The area for improvement is the length of time it took for the system to be activated.

2 years ago

Reply from SunPower

We appreciate your feedback; it's essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 28th, 2022

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Verified Customer

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John Stevenson Ranch, CA

Definitely I would recommend them. I still haven't received my little monitor that they told me was supposed to be there last week of June. Trust with the company could be better. Installation was all done in one day. When they came they did put everything up there so that was very good.

2 years ago

Reply from SunPower

Hi, we sincerely apologize for not meeting your expectations and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 27th, 2022

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Verified Customer

star star star star star

Mark Rosenberg, TX

The product looks nice and it looks good. It's the same price that I've gotten elsewhere. I already have recommend them to someone. Installation was great, the installers were really professional and really clean. I couldn't ask for anybody better.

2 years ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Jul. 21st, 2022

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Verified Customer

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Randy Fresno, CA

I haven't had any problems with customer support. Our electricity usage has decreased so we have been satisfied. I've already recommended sunpower to a number of friends. I would say that I am satisfied. They got the job done very quickly and there were no problems when they were finished.

2 years ago

Reply from SunPower

Hi Randy, thank you for the wonderful review that your left us. It brings us joy to see the great results your getting from your system and you will be recommending it to your friends. We are glad to hear that the service went smoothly. Please don't hesitate to reach out if there is a question or concern we can address in the future. Thanks again!

Jul. 21st, 2022

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Verified Customer

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Don Bloomington, IL

The entire experience from providing initial consultation, preliminary design, working with the project manager, site surveys, installation, and activation was extremely professional. Overall, the various individuals I worked with were beyond gracious and patient. I cannot recommend them more highly.

2 years ago

Reply from SunPower

Don, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service. Thank you for helping us change the way our world is powered!

Jun. 2nd, 2022

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Verified Customer

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Rachel North Hollywood, CA

We had an excellent experience with SunPower, even with some pandemic delays (permitting from the City) and adjustments to our array. Every single person was knowledgeable, helpful, courteous, and kind. We recommend SunPower to everyone!

2 years ago

Reply from SunPower

Rachel, we're glad to hear that you received great service. Thanks for helping us change how our world is powered.

Jun. 2nd, 2022

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Verified Customer

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Elisa Borrego LA Mesa, CA

I reviewed several solar panels and found SunPower at the top of most lists. Now that I own SunPower panels, I am very pleased with the energy they produce. And any time I have had a question regarding my system, the SunPower team has been very responsive.

2 years ago

Reply from SunPower

Hi Elisa, you made a great decision to look at your options and ultimately decide to go with us. It is great to have your part of the SunPower family and helping us create more clean energy. Please don't hesitate to reach out for any concerns or question you may have later down the road.

May. 23rd, 2022

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Verified Customer

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Wade Barrett Bakersfield, CA

SunPower is simply the best investment we've made to our home. The solar panels are so sleek and low profile we get compliments from our neighbors all the time. They are super effective and generate more power than we expected and it's great to use the interactive app to see just how much power we are sending back to the grid for credit.

2 years ago

Reply from SunPower

It was a pleasure to read your satisfaction and enjoyment of your system, Wade. How great it is to hear your neighbors are complimenting your system and also your enjoyment with the app. Thank you for helping us change the way our world is powered!

Apr. 28th, 2022

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Verified Customer

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Jennifer Austin, TX

The look is good. I have seen others that are not as strategically placed. The product itself is great. There was a bit of delay with the installation because it was windy but they accommodated me. It was taken care of. All my questions are addressed immediately.

2 years ago

Reply from SunPower

Hi Jennifer, thank you for the glowing review. We are glad to see that you installation went smoothly and all your concerns were addressed by the team. Pleas feel free to reach out if there is anything we can take care of for you in the future. Thanks again!

Apr. 25th, 2022

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Verified Customer

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Wayne

It’s been a really positive experience. The installation process was smooth. The guy showed up when it was thirteen degrees and worked through it. It has worked very well. The equipment is great. It is efficient. I wish the app had some teachers. My sales person did a great job with the project planning She knew exactly what I needed.

2 years ago

Reply from SunPower

We appreciate the review and feedback, Wayne. It was wonderful to read how satisfied you are with your system and sales rep. If you have any further questions you can reach out through private message here or u can use the chat feature on our website and someone will happily assist you. Thank you for helping us change the way our world is powered!

Apr. 26th, 2022

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Verified Customer

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Jack Sequim, WA

I like the way they designed it. Each panel has its own inverter. The long range is very good. It was expensive but that is helped with the tax credit. It is a really good company. I called any time I have questions. It took a little longer than I thought it would to get it installed but it was worth it.

2 years ago

Reply from SunPower

Hi Jack, thanks for all the amazing things you had say about our panels. We always strive to provide the best products and services to our customers. It great to see overall happy with your new system. Please let us know if there anything we can do for you later down the road.

Apr. 25th, 2022

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Verified Customer

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Matthew Temecula, CA

I was impressed by their solar panels and the output. They had some issues with application provided but customer service is very helpful in solving things. The installation process was very smooth and very helpful, we did have some hiccups with getting things approved by the city but other than that the process was very good.

2 years ago

Reply from SunPower

Thanks for the very kind words, Matthew. We are excited to hear that installation process went great and you received the proper help from our team members for any issues you had. Let us know if there is a need we can take care of later down the road. Our team would more than happy to help.

Apr. 20th, 2022

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Verified Customer

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Robert Lagrangeville, NY

The only problems I had were some connectivity issues with the app and difficulty in changing the password. If it was something I couldn't do I had to call customer service. The people were very friendly and professional and the installation went very smoothly we had absolutely no issues.

2 years ago

Reply from SunPower

Happy to help and hope you reach out any time you have a question, Robert. Thank you for helping us change the way our world is powered!

Apr. 20th, 2022

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Verified Customer

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Donald Hercules, CA

Its competitively priced. It was a good experience. Based on what I've read it's good equipment. Install went very quickly, very smoothly and no mess. I had to call customer support to get the app on my phone operating properly and they they got it working.

2 years ago

Reply from SunPower

Hi Donald, thank you for the positive feedback. We strive to provide our customers with the best possible product and service. It brings us joy to see customers like you experience that. Please reach out to us if there is something we can help with in the future. Our team is always ready to help.

Apr. 20th, 2022

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Verified Customer

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Dennis Brower Surprise, AZ

SunPower handled all the paperwork and permits required so I did not have to do anything but sign the contract. Also, the construction of the solar panel sold me on their durability. The installers were very professional, worked quickly and clean up very well after the installation.

2 years ago

Reply from SunPower

It's such a delight to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Mar. 30th, 2022

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Verified Customer

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John Fresno, CA

The installation process went very well. It only took three weeks from when we decided to go with for them to install it. I thought that was very quick. It was done in one day. There haven’t been any issues. I think the profile is better than some others I see. Less obvious. It is performing the way it is supposed to. I feel they are the best.

2 years ago

Reply from SunPower

Thanks for the very kind words, John. It is pleasure to have you part of the SunPower family and help us change how the world is powered. We hope you continue to enjoy your system and the benefits that you get out of it too. If there is a need we can address in the future, please reach out to us.

Feb. 21st, 2022

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Verified Customer

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Brett El Dorado Hills, CA

Customer service kept in contact with me and made sure I was aware and understood what was going on. They did the work needed to be done to get it installed. Everything seems to be working well from what I see on a regular basis. The sales person was outstanding. He was very knowledgeable and let us know the whole process.

2 years ago

Reply from SunPower

We are thrilled to hear that the installation process went amazing, Brett. Thanks for taking the time out to leave us a wonderful review with feedback. Feel free to reach out if there is a need we can take care of down the line. Thanks again!

Feb. 21st, 2022

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