SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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Charles Oregon, IL

They answered my phone calls and answered all my questions. Salesman and electricians were all very good to work with, the electricians were awesome. The only issue I had is when they buried the wire underground, to me looks like crap but it doesn't affect function or anything. SO far it is producing very well. Every salesman and electrician and installer was very knowledgeable and did good work.

2 years ago

Reply from SunPower

Hi Charles, we appreciate you taking the time out to post a review. We are sorry to hear you had some issues with the buried wire. We are happy to see that your system is performing at an optimal level and the team members there were helpful. Please reach out if there is a need we can assist with down the line.

Jan. 24th, 2022

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Verified Customer

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JoemarZ_0316Ort . Long Beach, NY

I'm quite happy with it. Installation was very smooth, they came on Friday they started they put up the steel rails but they couldn't do anything else and they work on some electricity and then it came on Monday and Tuesday and they finished on Tuesday and they connected me and it worked. I was very, very happy with them. I used aim power which is a local company and they were just superb in every way. They made commitments when they would come and they came on time they did everything professionally it was a pleasure working with them.

2 years ago

Reply from SunPower

We truly appreciate you taking the time out to provide us with wonderful feedback, Joemar.
It's great to see that you had a smooth experience with one of our authorized dealers and the installation process was a success with no issues. Please feel free to contact us if there are any needs we can assist with in the future. Thanks again!

Jan. 24th, 2022

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Verified Customer

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Michael La Mirada, CA

Like that it is an American company. The product is made in the United states. They are good with customer service. All my questions were an answered. I was basically given an education on solar power. It took longer than expected but it went smoothly. I like that is still provides power on a cloudy day. It makes a difference. I am happy to recommend them.

2 years ago

Reply from SunPower

Michael, we appreciate the kind review and wonderful feedback. We are so happy to hear you were able to learn more about solar while joining our solar family. We're ecstatic you would recommend us in the future and thank you for helping us change the way our world is powered!

Jan. 20th, 2022

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Verified Customer

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Joe Argyle, TX

So far I've been very pleased. They have been very responsive. I've had a couple of issues and customer service was quick to look into it and solve the problems. Installation was very smooth. The guys were very efficient. They cleaned up after themselves and did a great job. The equipment is functioning correctly. It is doing what it is supposed to and saving me money on my utility bill.

2 years ago

Reply from SunPower

What an excellent review! We are so happy to hear of your savings and satisfaction with our products. Here at SunPower, we stand behind our product and customer service. We are always here to listen and assist and just a call, message, or email away. Thanks for helping us change how our world is powered!

Jan. 20th, 2022

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Verified Customer

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Julio C Brentwood, CA

Any questions I had they were always there and if they don't answer they always give me a call back within a reasonable amount of time. It was fairly simple, more than anything it was just waiting for approval for the permit and all that, everything was pretty straightforward. I haven't had any issues with it. Overall great experience with the team and the equipment.

2 years ago

Reply from SunPower

It was a treat to read your review, Julio! It is wonderful to see how satisfied you are with our product and service. Send us a message any time you have any further questions or concerns as we would be love to assist. Thank you for helping us change the way our world is powered!

Dec. 21st, 2021

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Verified Customer

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Anonymous Farmingville, NY

The manager that I worked with saw the project from the beginning to end and if he wasn't available at the time he got right back to me. It was very convenient the way he just really controls everything witout too much interventions and he took care of whatever difficulties there were. They did a good job. They went basically above and beyond to get the system installed. I've been getting almost a hundred percent power since it's been installed.

2 years ago

Reply from SunPower

We are so happy to see that our teams were able to go above and beyond your expectations. Thank you for taking the time to leave feedback and a review. Congratulations on going solar, and thank you for helping us change the way our world is powered!

Dec. 21st, 2021

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Verified Customer

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Jermaine Antioch, CA

Best solar company on the market. Absolutely zero issues with install and then generate more power. They came out and installed the panels in a very clean and efficient manner. They made sure they clean up after they left. They were very communicative, letting us know the process, taking care of all of our concerns and needs all the way through installation.

2 years ago

Reply from SunPower

It has been a delight to read your review, and feedback, Jermaine. It is also wonderful to see your system is operating so efficiently, and how amicable your experience with our service teams has been. Congratulations on going solar and helping us change the way our world is powered!

Dec. 21st, 2021

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Verified Customer

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Glenn Sun City West, AZ

They told me it might take two days, was completed in one day and the crew was fantastic and it was up and running. They were a little bit pricey compared to some of the others but with the rebate I guess that was ultimately comparable. At every step I received information confirmation emails and told me exactly what was going on with the delays were if there were some from the city, so on and so forth.

2 years ago

Reply from SunPower

We are thrilled to see how happy you are with your system and how quick the installation process was for you, Glenn. We sincerely appreciate your review and feedback and would like to thank you for helping us change the way our world is powered!

Dec. 21st, 2021

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Verified Customer

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Ilene Pacific Palisades, CA

I'm very happy with them and I've recommended them to other people. When I've had problems I've called them and they come out and help me with the system. They did good work, I'm really happy with it. It seems to be excellent, performing well. The process was pretty easy, we had an initial set up on our garage and then we called them back to do it on the top roof.

2 years ago

Reply from SunPower

It is great to hear how satisfied you are with our service teams and your system, Ilene. We sincerely appreciate the review, as well as your feedback. Thank you for helping us change the way our world is powered!

Dec. 21st, 2021

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Verified Customer

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Janki Woodhaven, NY

I highly recommend SunPower to people was looking for a solar panel installation. From start to finish they were very helpful, they answered all my questions and they were very helpful in any concern that I had. They've been making decent output. It went smoothly, the installation took less than about 5 to 6 hours. The guy was very professional and did a very good job.

2 years ago

Reply from SunPower

Janki, we really appreciate the review, feedback, and recommendation. It is terrific to read about your amicable service experience and hope you will reach out in the future with any further questions or feedback. Thank you for helping us change the way our world is powered!

Dec. 21st, 2021

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Verified Customer

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Mary Round Rock, TX

Sometimes it takes a little longer for someone to get back to me when I have a question about something but other than that they have been really great. They are very personable and helpful. I like that I can watch how much energy I am getting from the panels on the app. They were very efficient getting it installed. I am looking forward to years of saving with them.

3 years ago

Reply from SunPower

Hi Mary, we appreciate the kind words; it brought us joy to read your review. Your feedback is essential to us in improving our services. We are so happy to hear that you are saving money and receiving clean energy. Please reach out to us if any questions or concerns in the future. We'd be more than happy to assist you. Thank you for taking the time out to post a review.

Dec. 17th, 2021

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Verified Customer

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Jason Los Angeles, CA

They're a big company with a lot of financial backing. The consultant was fantastic. She was easy to understand and explained things better than other sellers. They kept me up to date on everything that was going on. If there was an issue, they fixed it right it away. We had a problem with the inspection and they took care of resolving it and getting it reinspected. It was very organized. It works like it is supposed to. We are getting the power we are supposed to.

3 years ago

Reply from SunPower

Hi Jason, We are overwhelmed with joy to join our SunPower family. Thank you for the phenomenal feedback; it is nice to hear that you had a great experience with the sales team, and they provided excellent support. We are glad that see that the issues you were having before are resolved now. If you have any needs in the future, please reach out to us for help. Thank you!

Dec. 17th, 2021

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Verified Customer

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Anonymous Bakersfield, CA

I would totally recommend Sun Power to anyone interest in solar. They are very friendly and very informative. They seem very customer based. They always made sure I knew what was going on. No one came on site without speaking to me on some level to keep me informed. The claims they make about their product have come true as my bill down to zero and they are proving me with a credit.

3 years ago

Reply from SunPower

It is wonderful to read your review and see how well you were treated by our team. We sincerely appreciate the recommendation and hope you pass along the news to your friends and family. Congratulations on going solar and saving money while helping us change the way our world is powered.

Dec. 17th, 2021

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Verified Customer

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Mark San Francisco, CA

We're very pleased with every aspect of what sunpower did. They did what we wanted to do. Customer service is very professional and excellent. Our roof is complicated because it is covered with stones. There were lots of things that needed to be picked up and put back into place and the results were superb. They really worked with us more that expected. It has a reputation for being top quality.

3 years ago

Reply from SunPower

Hi Mark, we are thrilled to read your SunPower success story! We pride ourselves on our customer service and are delighted that we could exceed your expectations. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Dec. 17th, 2021

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Verified Customer

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Ruben Porterville, CA

I liked the way they came out and explained it to me in my initial dealing with them. They worked with me on the cost. I've had it for over a year now and we've really liked it. We have had no problems. I wish I would have done it a long time ago. The staff that installed it was nice and respectful and polite. They did a good job. They even cleaned up after themselves. We haven't needed much customer service but when we do they are right on it.

3 years ago

Reply from SunPower

Ruben, it was delightful reading your exceptional review and feedback. We are so happy to hear your expectations were met or exceeded every step of the way, and that you are satisfied with the system and production. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Verified Customer

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Bart South Jordan, UT

Its succeeding my expectations right now with how much power I am producing. Installation was kind of slow, the parts that were promised could be in quicker and just kind of took a little extra time to get it all set up. I am having a hard time getting a hold of my sales rep who promised me some incentive and he's not returning my emails or anything like that so that's kind of disheartening to me right now. Before he was right on top of things and now I've spent three emails to many has no response to me.

3 years ago

Reply from SunPower

Hi Bart, we really appreciate the feedback and review. We want to help get you back in touch with a rep and remedy this situation. If you could send us a direct message with your contact information we will open a new case for you and reach out as soon as possible. Thank you for helping us change the way our world is powered.

Nov. 16th, 2021

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Verified Customer

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Richard Bloom Lewisville, NC

SunPower delivers what it promises. I'm getting the KwH I expected and have had no issues with the panels of the inter-connect with the utility company. Since the panels have been operational just under 3 months it's hard to tell my exact savings, but so far I've paid less than 15% of what I would have paid without solar panels. The panels look good on my roof. If you want to track your savings SunPower has a great app and website, and downloadable spreadsheets showing the solar power produced and your usage which nets out to what you either imported or exported from/to the utility company.

3 years ago

Reply from SunPower

Thanks for taking the time out to post a review, Richard. We are glad you choose us as your solar energy provider. It brings us joy to see the difference that panels are making in helping you save money and the benefits it's providing. We want to welcome you to the SunPower family. Please contact us for any needs we can assist you with in the future. Our team is always ready to help.

Nov. 8th, 2021

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Verified Customer

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Anonymous Thornton, CO

My sales person made me feel comfortable with my choice. They were not pushy, which made me chose this company. They were also upfront and honest. Customer service is really good. I was always informed what the next part of the process was. All the installers were very professional, courteous, and friendly. The equipment is the most top of the line we could have gotten for our budget.

3 years ago

Reply from SunPower

So happy to read your review! It always brings a smile to our faces to see a client's experience from their first meeting all the way through the installation process be as exceptional as yours. We don't take customer service lightly and strive for excellence. We trust and believe in our product and appreciate your confidence in SunPower. Thank you for helping us change the way the world is powered!

Oct. 20th, 2021

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Verified Customer

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Shiloh Sun City, CA

Didn’t go as quickly as I would have liked but I am glad it is done. It took a long time for the permitting to get taken care of. It is probably going to happen no matter who you go with. I think it is the city. My installer was my cousin. He stands behind the panels. I trust them. I am happy with the installation. The loan was a little more than I would have liked.

3 years ago

Reply from SunPower

Shiloh, thank you for your feedback. We sincerely appreciate your understanding during the permitting process and do apologize that it could not be quicker. We value your time, and opinion and will consider your feedback for future procedures. That is so neat that your cousin installed your system, and just like him, we stand by the panels as well. Let us know if you have any further questions, or please reach out in the future if that changes. Thank you for choosing SunPower.

Oct. 20th, 2021

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Verified Customer

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Yaritza Fitchburg, MA

So far it is doing what is should be doing. I haven’t had any issues. I think it is working great. It took a little longer than I wanted to install it. There were a few issues. The company that did the installation didn’t do everything to code so they had to come back multiple times so it took like two months before the system could be turned on. Customer service is good about answering me for whatever I need.

3 years ago

Reply from SunPower

Hi Yartiza, we apologize for the delays and issues you had during the installation. We appreciate the positive feedback it is good to see that your questions were answered. If you ever have any needs in the future please feel free to contact us. Thanks again.

Oct. 20th, 2021

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Verified Customer

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Chuck Lewis Tustin, CA

Excellent overall experience--from planning through finished product, they did a great job. They designed a system to meet my needs and installed the panels in a way that is very pleasing. Unlike many solar systems where the tracks are sticking out from the edges and pipes are all over the roof, Sunpower delivers a super tight install. The system is delivering excellent results and we are very pleased.

3 years ago

Reply from SunPower

Hi Chuck, we so happy to see that you are expectations were met and the installation process went smoothly. Thank you for the wonderful review we enjoyed reading it. Enjoy your new system!

Oct. 12th, 2021

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Verified Customer

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Joe Colorado Springs, CO

Installation was flawless. They were great with coordination and the teams were professional. They cleaned up after themselves and explained everything they were doing. I was happy during the entire process. They took care of everything. It was pretty much turn key. I haven't had any issues with it since it has been turned on. It works has advertised.

3 years ago

Reply from SunPower

Joe, it is wonderful to read about your flawless experience with SunPower! Thank you for the kind words and please reach out in the future with any questions you may have down the road. Thank you for helping us change how the world is powered!

Oct. 16th, 2021

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Verified Customer

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Backy Mission Viejo, CA

Our neighbor referred them because they were happy with them. We also researched and found they have the best equipment. It is easy to use. We did have an issue where the reporting wasn't correct at first but they came out in about a week and made sure everything was reporting correctly. I thought it was great that they responded right away. I am pleased.

3 years ago

Reply from SunPower

Glad to hear you are happy with your system, Backy! It is always nice to see our customer service team quickly handling a client's needs just like how they handled your reporting issue. We hope you hold us to that standard and continue to report issues. Thank you for the kind review, and for helping change the way the world is powered!

Oct. 16th, 2021

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Verified Customer

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Michael Maryville, IL

I like the way it looks and I think the way it functions is very good right now. It went very well when they put it up, I was amazed. Right now the app is saying that one or more devices isn't working properly and I texted them and emailed them and I haven't heard nothing yet. I'm still producing energy but the app is saying something that it shouldn't be saying or something is really not working.

3 years ago

Reply from SunPower

Michael, we are so thrilled to see how satisfied you are with the way your SunPower system looks. We sincerely appreciate your feedback. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Oct. 28th, 2021

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Verified Customer

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Warren Oak Park, CA

I'm very happy with the panels we purchased a long time ago, and SunPower installed some more for us one day. They called me the day before installation and told us they'd be here in the morning. They came as promised and did it all in one day. Overall, it was a clean and efficient installation process. The panels look really good and I'm happy with the service we've been provided.

3 years ago

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Verified Customer

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Charlene Ventura, CA

SunPower is a little more expensive than other companies, but they were the only solar company willing to come down to our house for a quote. Our system works marvelously and the installation process went great. They sent us emails and called us with details on how everything would happen and what permits they were working on. They were very courteous and professional and the system can work with my phone and computer. The panels look great and we absolutely love this company.

3 years ago

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Verified Customer

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Jonathan Charlotte, NC

When my system had some issues, I contact customer service and they gave me very quick responses and took care of me. They cared about my needs and fixed everything. The installation went smoothly and the installers were amazing. They did everything as planned and went above and beyond. One thing I wish I had was access to the panel level statistics that tell me if a panel is underperforming or if something's gone wrong. I don't like having to rely on someone at the company to find something that is wrong because I'd rather report that myself.

3 years ago

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Verified Customer

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David Futch Kyle, TX

Rating a 5 on two parts. Part 1 is based on the work of Freedom Solar and their representative, Jonathan B, that helped in providing information, working the paperwork, and the installation. Great Service! Part 2 is on SunPower itself. Based on reviews of their products, seemed to be the best quality for the cost. I was interested in making sure the components all work together which is where SunPower excels. Additionally, solar panels degrade. SunPower's are slower on the degradation than many others and the output warranty ensures that standard is met.

3 years ago

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Verified Customer

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Janice H

The few times I've interacted with them they have been very responsive and very professional and provided great service. The equipment seems to be quality and it's performance is very efficient. With all my communications they make me feel like a very valuable customer.

3 years ago Edited January 10, 2024

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Verified Customer

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Sandra Glendale, AZ

From the start everyone has been very helpful. They took the time to explain the process. My son was helping me with the process and the salesman was willing to confer with him over the phone. We recently had to have the converter replaced in one of the panels. I was impressed that because of constant monitoring the prooblem was taken care of quickly. I would highly recommend SunPower

3 years ago

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Verified Customer

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Micheal Levandoski

Products are very good but watch who you hire to put in your SunPower system. The contractor we had did not communicate well and did not have a good knowledge of SunPower's rebates. We actually did our own rebate after our contractor told us we did not qualify. Contractor also cut through our electronic dog fence and never repaired it. Very poor contractor but the SunPower product is excellent up to this point

3 years ago

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Verified Customer

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Dr Joseph Helminiak CRNA

As a scientist, I did a great deal of research on the technology involved, as well as the company producing the panels. I felt that Sunpower provided the best option, at a price point that was acceptable. Additionally, the installation company representative was great - attentive, answered my questions, got back to me quickly with answers if he didn't know something immediately.

4 years ago

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Verified Customer

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John Wheeler

We are totally glad we chose SunPower as there were several Solar companies that spoke to us but only Sun Power could answer all our questions with very knowledgeable sales agent who explained everything in detail for us oldies who had trble understanding and really appreciate all our service contacts that followed were just as courteous and professional. We had one follow up necessary and the customer service and tech who came out reprd the problem within a couple of hours. The service is also outstanding. We do not question our choice at all.!!

4 years ago

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Verified Customer

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Robert Bromley

It was easy from the beginning. After interviewing 4 solar installation companies I settled on Sunpower. They were the most honest in answering my questions and were thorough in explaining the system and monthly costs. Installation was quick and smooth. The system looks integrated on my roof, like it belongs there. The electrical systems parts were neatly assembled on the backside of my home. All in all it was very neatly done. The whole experience was easier than I would have imagined.

4 years ago

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Verified Customer

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Eric Bradley

Sunpower has one of the best panels on the market today. The panels i had put on my roof are working great. The problem i have is with the monitoring. My system was upgraded on march 16th without my knowlege and my system stopped reporting to the monitoring website. When I reported that I could not check my system I was told that a new firmware was installed and I needed to power cycle the pvs6 component and that should fix the issue. I was also told that I needed to create a new login on the new website to see the monitoring system. I created the new account and installed the app on my phone. I do not like this new monitoring website or system. I can not see that any new information and the site is constanly not allowing me to sign in. The old site was always available and I could see everything on the first page. I would like to see the per panel stats to see how each one is working not just the total system output. To sum up I like the solar system but I dislike the monitoring and customer support.

4 years ago Edited September 14, 2021

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Verified Customer

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Sunuser Rosharon, TX

They are that good. The work is clean , looks great. Hadn't had it one year yet but so far so good. I have the Sunpower 415 watt system. Panels come with inverter built onto back of panels. Pretty cool to know that i have the same panels that powered the solar plane. To sum it up , Sunpower is just kick ass. The team for installation was from Freedom Solar. Go look them up, then go look at the work they have done. ( MIC drops ) The End

4 years ago

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Verified Customer

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Ed Hillsman

The quality of interaction I had with SunPower, from initial contact, through understanding their service, placing the order, having the panels installed, their handling all of the details of getting approval by the City and PNM, and follow-up when I had questions--was very smooth and professional. The panels have performed as expected. I have recommended them to several friends who have been considering getting photovoltaic panels installed.

4 years ago

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Verified Customer

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Chris J. (Arlington, VA) Arlington, VA

4 years ago

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Verified Customer

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Solar-Fit

Great product that is reliable. This is our second purchase of SunPower products. The first was to reduce our carbon footprint some 10 years ago, this time I wanted to add battery back-up and needed additional panels to ensure the batteries would be fully charged. It works very well here in Florida and I don't really understand why Solar is not required for new buildings given the amount of sun we enjoy, great way to conserve energy.

4 years ago

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Verified Customer

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Yosh

I'm enjoying the quality of the panels and the customer service thus far. I realize I should have added more panels as I'm more freely utilizing my system these days. I guess there's always opportunity to add more panels in the future. We'll see as the first summer with my panels is coming up. My representative was amazing, although the iphone app leaves a lot to be desired.

4 years ago

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Verified Customer

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Steve & Alyse

We had such a positive experiencewith from sales to the installation and completion of our solar project with Northern Pacific Power system. Extremely profesional and quick to make the project happen. It was a very easy process. We received four differnet bids and Northern Pacific was the most detailed and transparent out of all the solar companies we considered.

4 years ago

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Verified Customer

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Scubaman

I actually interviewed 3 companies and the SunPower Maxeon monocrystalline panels were the best product offered, because of their high efficiency rating and durability along with the 25 year warranty on the system. Jason the sales rep, provided detailed information on the products along with my concerns on batteries and the competition which I verified. Solar technology continues to evolve and improve, I believe it is important to be as close to the leading edge when making purchasing decisions seeing these panels will be utilized for many years.

4 years ago

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Verified Customer

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Tito Candelaria Pleasanton, CA

Ken W, made our solar buying experience 'painless' we did most our communication via email as my wife and I our very busy. We had to meet twice. We have had our solar for over a year now and have saved ( according to our online dashboard) over $5,000 dollars. Our solar is running / operating 100% and would highly recommend Renova Solar to anyone interested in solar.

5 years ago

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daniel wiltberger

If I could rate negative stars I would. I got sold on a solar lease that sounded great but turns out to be complete hassle. Had roof leaks multiple times due to installation issue that sunpower confirmed and stated they would reimburse me for. Was told in April of 2024 to have repairs done. Submitted receipts and was told payment was authorized and would be sent. I never received that $5250. Now I’m being told due to the bankruptcy that I may not receive my payment. We are a single income family of 6 as well as a disabled veteran. This is how they treat their clients. But don’t worry, I still have to pay my lease payments. For what, they don’t keep up on their end of the deal why should I. Complete scam. I wish I could tear this system off my house. I probably still won’t get an answer on my Payment after this review.

2 months ago

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Wayne DeLeeuw

I loved the sales team (Alex) from the Orlando Home Improvement show. On site the day of install and solved an issue when the installers put screw in out newly installed metal roof. Now several months into the install and operation they change their billing, out sourced, to another company. Now it is our problem to change and setup our automatic payments to another company. And guess what, to start out we are late in making payments. No the automatic payment out of our credit union cleared on 7/10/2024 the payment due date. Sunpower has no idea where it is. Awesome transition SUNPOWER!!!! YOU ARE RIGHT THERE WITH THE BULLSHIT SOLAR COMPANY WE HAD IN CALIFORNIA, Green day. AT THIS POINT DID NOT THINK ANYONE COULD MATCH THEIR INEPT ABILITIES.

5 months ago

Reply from SunPower

Wayne, we're sorry to read that you are currently experiencing billing issues and would be happy to help. Please send us a private message with your account and contact information and we will pass it along to our Finance Team for review and handling. We appreciate you bringing this to our attention and look forward to talking to you.

Jul. 25th, 2024

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Verified Customer

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Dave

They are very quick to respond to any questions or concerns I had. It went great. They came out in a couple days, had the holes up and another couple days they had the wires run and the panel's on, so it was very quick, very concise. I've been pleased with it so far.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Verified Customer

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James

It was difficult. Install was probably the most difficult part. Part of it was not on Sun Power but on local communities trying to get things approved. But I think part of it was not understanding the landscape when the team was going to arrive and when equipment was going to arrive and where I was going to be staged and and so forth. So there was a little bit of lack of collaboration and if I had not had some foresight that could have been a major mess, but we were able to work through that part. The installation itself, once it got going, was done probably in record time compared to other homes that I had heard from him. The guy that the main lead that installed. However, once the install was done, it took forever. Matter of fact, just recently did I actually have things working. So I guess what I'm saying in a nutshell is that last fall when we set all this up, it was determined that I would probably be getting installed sometime March, April and rolling along there and and literally it was just July before things actually got turned on.

1 year ago

Reply from SunPower

Hi there James. We appreciate you sharing your SunPower experience and generous feedback. It's always a goal to provide our customers with the best service possible. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Verified Customer

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Heidi

There has not been any follow up since it was installed and we had a hookup problem that I had to call them to come fix. Once I instigate communication, then they're on it, but they do not follow up outside of that, no training, no nothing. We were missing a part so solar was not working until that part came, or the app was not working until that part came, and then we had to do some adjustments after that.

1 year ago

Reply from SunPower

Hi Heidi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 25th, 2023

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Verified Customer

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Chris

I haven't had any issues and it looks great. They were in and out of here in two days. They were here probably six hours each day. It was pretty fast and convenient. Can't really beat it. Anytime I've called with any questions they giving me answers right away.

1 year ago

Reply from SunPower

Hi Chris, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 25th, 2023

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Verified Customer

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Jeffrey

It has all worked as advertised. The installation of the solar panels was quite and the people involved in the installation who came to the house were also nice and unobtrusive. They have always been quite responsive and pleasant in helping to solve any problems that arose.

1 year ago

Reply from SunPower

It is great to read that you had an amicable installation experience, Jeffrey. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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