Name: Sunnova
Rating: 4.7

star star star star star

PHILENE Swearengin Casa Grande, AZ

I liked that I could lease it, good at my age I liked that my monthly payment is less than first quoted to me ..I am on a fixed income and have less income than my monthly bills. A worry to me. I am 84 yrs old. So solar has helped me a lot. I like that the payment is drawn from my bank account. I really. really, liked the service of most all who came to do their job. Now I am glad for every day that the sun shines!!! thank you very much.

4 years ago

Reply from Sunnova

Hello PHILENE Swearengin, Thank you for your positive review, Welcome to the Sunnova family!^OA

Aug. 20th, 2019

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The McLovins Plainfield, CT

The best choice my husband and I ever made was going solar. Most of all with our experience through the whole process of Trinity Solar installing the panels, to the customer service and knowledgeable teams was fantastic! They are excellent to work with and extremely professional, friendly and courteous. We have never been treated with such high importance and respect. We highly recommend Sunnova and Trinity Solar! So happy to have made a great investment and decision to go solar.

4 years ago

Reply from Sunnova

Good Morning McLovins, Thank you for your positive feedback and Welcome to The Sunnova Family!. Thank you^MP

Jul. 25th, 2019

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Carl DeLucia Hamden, CT

Overall experience with Trinity Solar and Sunnova is very positive. Installation was faultless, electric bills are now much less than before and I have not had any problem so far. The only negative is that my son who already had a solar installation done and recommended that I proceed with Trinity/Sunnova was told he would get a rebate check for referring a customer. The Trinity rep said it would happen and it never did, so although I would not hesitate to recommend Trinity /Sunnova to a friend, your promises for rewards are rather hollow!

4 years ago

Reply from Sunnova

Hello Carl DeLucia, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

star star star star star

JAMES C BRADFORD Ft. Washington, MD

Sonnova delivered my solar system with experienced technicians and expertise. Solar Consultant Catie M was with us all the way through the process. The technicians were knowledgeable and expert at their job. All of my contacts with Sonnova personnel were friendly and professional. Now I'm helping the environment and saving money on my energy use. Thank you Sonnova.

4 years ago

Reply from Sunnova

Good Morning James, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Annmarie Elmwood Park, NJ

The sales Rep was very informative , was not pushy He answered all our questions. They explained how everything works and Sunova explained it also. THe amount im being billed is exactly what they said it is from day 1 The installation went smoothly. All in all I have not had any problems and all the people I have come in connect with were very nice

4 years ago

Reply from Sunnova

Good Morning Annmarie, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Ons gezin Valley Stream, NY

From the first meeting on we have been pleased with Sunnova. The representative was knowledgeable. I had done my homework and had a list with 30 questions (with answers ) and he knew all the answers. They took care of the permit, all went smooth. The installation went smooth. We needed a new fuse box and they took care of that. Follow up was great. I called last Sunday with a question and they took promptly care of it.

4 years ago

Reply from Sunnova

Thank you Ons Gezin! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle free as possible. Welcome to Sunnova Family!^MP

May. 24th, 2019

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Mildred Ferraro Catskill, NY

From the very beginning, our initial meeting with Roger W was very informative as well as “no pressure”. Installation day was a VERY cold winter day in upstate NY but the 3 young men who installed our system did an excellent job! We were well informed during the entire process and all of our contacts were very professional. I love going to the app each day as the sun does its job to make our system work! The billing department is very easy to work with.

5 years ago

Reply from Sunnova

Thank you Mildred! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! ^MO

Apr. 10th, 2019

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Bruce Giff Santa Monica, CA

I do not understand the bad reviews I see. It sounds like most of the customers that are complaining have to take it up with the solar company that sold them the deal, NOT Sunnova. Went through with a monthly PPA with it has saved me a ton. One of my panels went out and they were out in a day to come fix. They actually knew about the malfunction before I did. Sunnova is a great company!!

5 years ago

Reply from Sunnova

Hello Bruce, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback, we are glad to have you as part of the Sunnova Family!

Nov. 7th, 2018

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Christopher Green Rancho Cucamonga, CA

My experience with Sunnova has been great. The representative that we worked with was great and knowledgeable. The Solar representative that initially began the process explained every step that would be taking place with the process of adding solar to our home. He explained that the interface with Sunnova would take place and be a very quick and smooth process. It certainly was. I would recommend Sunnova to others as well.

5 years ago

Reply from Sunnova

Thank you for sharing your story Christopher! we are thrilled you made the decision to go solar. Welcome to the Sunnova family!

Sep. 27th, 2018

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Robert O'Donnell Bethpage, NY

I found some things confusing at 'inspection time'. I receive from my electric co. (PSEG) a letter stating "I" had to arrange for connections; I did not expect this. A call to Trinity resolved this issue. I find issue with the number of companies involved, i.e. Sunnova, Trinity, and a few others like the installers, etc.. These companies seem to be located all over the U.S.A. I'm confused with the meaning of a Email received from Sunnova indicating, in essence, I will receive two (2) "bills" monthly; one from Sunnova (I guess) and another from the utility co. Haven't I signed up for automatic payment to Trinity/Sunnova?? However, I found talking with all persons, Sales Rep. Daygon, Office person, 'Steph', and the installers pleasing , and helpful.

5 years ago

Reply from Sunnova

Thank you for reaching out Robert! We value your feedback and will use it to improve.
We will be contacting you within the following hour to address any concerns you might have regarding your solar panels system. KM

Nov. 2nd, 2018

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Toni Bellflower, CA

I had some issues with how I wanted my panels placed. Sunnova went above and beyond to appease me. Before I signed on I spent over 2 hours asking every question I could think of. Even had the rep sit here while I went on line to find questions I might not of thought of. The installers were great. But the Rep (Kay) was the best. Always returned my calls and text asap. Even on the weekends. My actual service just started 3 days ago so I will come back periodically to give my opinion of the actual service. But thus far I strongly recommed them.

6 years ago

Reply from Sunnova

Thank you for your message, Toni. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!! HV

Mar. 9th, 2023

star star star star star

Theresa Walker San Francisco, CA

I received excellent sales representation from the first contacts (Jarom Morely and Jose of VISION). They remained in contact with me through the full installation of the solar. Each stage of the installation was a pleasure meeting each person. They were polite and informative. The electrician, inspector, and each technician that addressed my installation was fantastic! Thank you as well.

7 years ago

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Williams Phoenix, AZ

Lack of communication and visibility. Website timelines not updated and rarely received updates regarding project, changes to timelines, approval failures, etc.

2 months ago

Reply from Sunnova

Greetings Williams, thank you for submitting your review. We take your feedback to heart and would like to extend our apologies for any inconvenience. Please write us at [email protected] with your system ID or phone number and we will gladly reach out to assist or clarify with any question or concern.

Feb. 15th, 2024

star star star star star

Abby Walborn Dauphin, PA

Great customer service by everyone from the salesperson to the installer, to the support team

2 months ago

Reply from Sunnova

Hello, Abby Walborn. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Feb. 13th, 2024

star star star star star

Hugh Rooney Millville, NJ

I had my Sunnova system installed several years ago. I have never had any problems with the system. Installation was fast and professional. I have saved a lot of money on power bills during this time. I would highly recommend Sunnova to anyone. Specially new home owners. Don't get stuck paying high electricity bills right from the start of your home ownership.

10 months ago

Reply from Sunnova

Hi Hugh! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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KATARINA VIGIL DAVIS

I have been very impressed with Sunnova's professionalism in all levels. I have not had to worry for one minute .... no one second .... regarding the installation of the solar panels from the beginning. I have received updates and all the workers have been beyond professional. I began receiving updates from the time that I signed the papers accepting the solar program. Yes I am amazed.

10 months ago

Reply from Sunnova

Hello Katarina Vigil Davis, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LG*

Jun. 6th, 2023

star star star star star

Eileen Bassett

I don't dislike anything. the folks that installed the panels on my rooftree very nice and polite

1 month ago

Reply from Sunnova

Hello, Eileen Bassett. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Rooftree!

Mar. 26th, 2024

star star star star star

Juan Medero

Excellent service!!!!! Great service provider. Experience has been good by now.

1 month ago

Reply from Sunnova

Juan Medero, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Darcy Nodwell

Very pleased with our system and the savings. Great customer case and quality system.

1 month ago

Reply from Sunnova

Thank you, Darcy Nodwell! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

star star star star star

Suberita Harrison-Smith

They continue to call to see if my gas meter is connected. I was assigned helper

1 month ago

Reply from Sunnova

Hi Suberita Harrison-Smith! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Larry Fol

Super simple process and people on the phone were very easy to deal with and super helpful

1 month ago

Reply from Sunnova

Hi Larry Fol! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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John Mix

They came in and got the job done, no stress or concerns to ourselves, the homeowner

1 month ago

Reply from Sunnova

Hello John Mix, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 21st, 2024

star star star star star

Joseph Paresi

Rafael State on top of every step of the way to get it installed and ready for operation

1 month ago

Reply from Sunnova

Thank you, Joseph Paresi, for taking the time to write us a kind review. Glad to hear that Rafael delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

star star star star star

Stacey Sopha Deltona, FL

Daniel F did an awesome job keeping us informed and getting everything moving despite delays on our interconnect

3 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jan. 22nd, 2024

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Robert Foley

I've been with Sunnyvale for almost a year I just added some more solar panels so far I'm happy with the results

3 months ago

Reply from Sunnova

Thanks for reaching out to us, Robert Foley. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Jan. 15th, 2024

star star star star star

Omar Visbal

Reliable service, is a lottle bit expensive but worth it. 3 years of service and not a single compliant so far.

3 months ago

Reply from Sunnova

Hello Omar Visbal, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 9th, 2024

star star star star star

Jerry Gode Tucson, AZ

Government subsidized. Well organized with cooperating agencies. Great product. Functions perfectly liked promised.

3 months ago

Reply from Sunnova

Hello Jerry Gode, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 8th, 2024

star star star star star

Eilene dela Cruz 'Ewa Beach, HI

Good customer service. They’re very helpful throughout the installation process and even after the installation.

3 months ago

Reply from Sunnova

Hello Eilene dela Cruz, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 8th, 2024

star star star star star

ombiogno etete Las Vegas, NV

Great customer service Mr Mars S was extremely professional with the whole process his deserved 10stars

3 months ago

Reply from Sunnova

Hi ombiogno etete, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 4th, 2024

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Christopher Cranford, NJ

Throughout the process, I knew more of what was going on than my contacts from SunnyMac. Other than that, terrific experience!!!

3 months ago

Reply from Sunnova

Hello Christopher, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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George McGee Fitchburg, MA

What I did not like it took months to get the job done and then it took Unitil 2 months to change the metter.As for Sunnova your people where very good at there jobs

3 months ago

Reply from Sunnova

Thank you, George! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

star star star star star

Scott howard Hornbeck Beverly Hills, FL

Excellent and Professional service , Installation explained and confirmed. Constant contact to make sure everything went smoothly.

4 months ago Edited January 1, 2024

Reply from Sunnova

Thanks for your positive feedback, Scott Howard Hornbeck! We're incredibly excited that you've decided to go solar & join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future.

Jan. 3rd, 2024

star star star star star

carol morgani Port Charlotte, FL

So far our system seems to be doing well. We have not seen a significant savings, but we have only had 1.5 months in operation.

4 months ago

Reply from Sunnova

Thank you, carol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

star star star star star

Cynthia jones

I’m leasing the panels and haven’t had any problems with them it has Been cost efficient and has a nice look for your home

4 months ago

Reply from Sunnova

Thank you, Cynthia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

star star star star star

Darlene P Chula Vista, CA

I am very satisfied with the functionality of the system they provided and they were clear and accurate about the cost and performance.

4 months ago

Reply from Sunnova

Thank you, Darlene! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Taya Bridgeport, CT

People who sign me in with Solar were friendly, professional, answered/explained all my questions. Appreciate very much!

4 months ago

Reply from Sunnova

Thank you, Taya! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Christina Mauger

very helpful in understanding the process and when i have questions they are always available and wonderful to work with

4 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

star star star star star

I Arzuaga

So far, we have good communication with the seller, having doubts about the adjustments. And we have had no problems with the equipment.

4 months ago

Reply from Sunnova

Thank you, I! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Robert Clement Phoenix, AZ

Sunnova is a great company handling quality products. My system has performed flawlessly since its installation over 3 years ago.

4 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Rj

Very simple process. Employees were knowledgeable when had questions or concerns. All work done in a timely and professional manner.

4 months ago

Reply from Sunnova

Thank you, Rj! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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ec pj Allentown, PA

As previously stated the whole process was smooth, I was informed of every step. Also in the first 8 days I saved $70 in November

4 months ago

Reply from Sunnova

Thank you, ec! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Carlos Amador

They worked fast on my case. Iam very pleased with the experience and dedication making sure I understand all the process.

4 months ago

Reply from Sunnova

Thank you, Carlos! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Tanya Stevens

Everyone involved was very professional and knew the answers to any questions I had. So far I am very happy with our solar experience!

4 months ago Edited March 25, 2024

Reply from Sunnova

Thank you, Tanya! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Cindi Wood Fuquay-Varina, NC

We have had the solar panels on our home now for over 2 months and still are not able to use them. No calls about what is going on. Inspector been 3 times and still has not approved. Not happy from the beginning, really worried about the future with this company. If I had to do it all again, I would NOT!!!!!! I am ready to call you to come take them down.

4 months ago

Reply from Sunnova

We apologize for the inconvenience. We will look into this for you right away and ensure you receive the assistance you need. Please send us an email to [email protected] with your case detail we will gladly reach out to assist.

Dec. 21st, 2023

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Jeff Snell Roswell, GA

The sales team was helpful until the contract was signed. Information provided during initial meetings was incomplete and misleading. After contract was signed I was told they would walk us through the process but this was not the case.

4 months ago

Reply from Sunnova

Hello Jeff Snell, Please send us an email to [email protected] with your system ID or case number so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 20th, 2023

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Cynthia Clauser

Basically they did the job well. Even helped me solve a problem that NV energy said they did but didn't do. Overall I liked the staff a lot.

4 months ago Edited March 21, 2024

Reply from Sunnova

Thank you, Cynthia Clauser, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 15th, 2023

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steve dunn Glendale, AZ

The system was installed APS came out and instsalled metor and I had to turn system on myself and its been 2 wks and have not even got a phone call to make appointment to install monitoring system.

4 months ago

Reply from Sunnova

We appreciate you letting us know about your experience. Please feel free to contact us at [email protected] with your system ID and phone number. We would be glad to help.

Dec. 15th, 2023

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MARIA PEREZ

My electrical service provider has been Sunnova for a year and my experience has been excellent. I have a totally reliable and secure system.

4 months ago

Reply from Sunnova

Thanks for reaching out to us, Maria Perez. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 14th, 2023

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Lee Arnett Del Rio, TX

So far so good has cut the electric bill a great deal I’m hoping continues to work efficiently and we will be very happy thank you

4 months ago

Reply from Sunnova

Thank you Lee Arnett, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 7th, 2023

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John CA

Great and prompt sales representatives, customer support and installation crew are well knowledgeable as well as professional

4 months ago Edited December 22, 2023

Reply from Sunnova

John, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Dec. 7th, 2023