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Sunnova

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978 User Reviews

7.8

Overall Score

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Verified Customer

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Efrain Santiago

Good service and comunication. All crew members are A +.

1 year ago

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Reply from Sunnova

Hello Efrain! We aim to provide the best customer experience. We appreciate the positive feedback!*MV

Dec. 10th, 2020

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Verified Customer

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Glenn Schoen

Had other panels before Sunnova added more.When finished they turned on their panels but not the others.

1 year ago

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Reply from Sunnova

Hello Glenn Schoen, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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John McErlain

They were always keeping my best interests as a priority.

1 year ago

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Reply from Sunnova

Hello John, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Edward Meyer

From start to finish, all professionally done

1 year ago

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Reply from Sunnova

Hello Edward, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Lyle Nielsen

Great so far customer service has been outstanding

1 year ago

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Reply from Sunnova

Hello Lyle, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Ken McClenithan

Very professional very quick to install and explain

1 year ago

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Reply from Sunnova

Hello Ken, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Nelson Carvalho

Because they are supporting and care about the customer

1 year ago

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Reply from Sunnova

Good Morning Nelson, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Jos' Agosto Vista, CA

Great company and excellent customer service

1 year ago

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Reply from Sunnova

Good Morning Jo's, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Gail Murphy Gardner, MA

Professional and quick response toquestions

1 year ago

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Reply from Sunnova

Good Morning Gail, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Gail Franklin West Haven, CT

Miscommunication in the beginning with appointments but resolved immediately.

1 year ago

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Reply from Sunnova

Good Morning Nelson, Thank you for your feedback and Welcome to the Sunnova Family! ^M

Dec. 31st, 2019

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Verified Customer

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Debbie

I called about a problem, and they were here the next day.

1 year ago

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Reply from Sunnova

Good Morning Debbie, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Kathy wong Jamaica, NY

They provide a good job ,The service is great,

1 year ago

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Reply from Sunnova

Hello @Kathy Wong, Thank you so much for the 5- start rating. We aim to provide the best customer experience. *MV

Dec. 17th, 2020

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Verified Customer

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Anika B Ethila

Good commitment, customer service, good products

1 year ago

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Reply from Sunnova

Good Morning Anika, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Florence Gambino

Very seamless operation--very cooperative and informative

1 year ago

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Reply from Sunnova

Good Morning Florence, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Galen J. Norman

They've met all my expectations with service and production.

1 year ago

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Reply from Sunnova

Good Morning Galen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Margaret

Excellent service and support system to meet the need of customers

1 year ago

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Reply from Sunnova

Good Morning Margaret, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Fernando Guerra

because i seen my bill and I was pleased with it

1 year ago

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Reply from Sunnova

Good Morning Fernando, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Bev Surprise, AZ

They communicate very wrll, kept us updated.

1 year ago

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Reply from Sunnova

Hello Bev , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Claude Goguen

Process took too long. We had the panels on the roof in August didn't get turned on until October

1 year ago

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Reply from Sunnova

Hello Claude Goguen , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Steven Schaffer

Customer service not always prompt in replying. Phone lines are almost always on hold

1 year ago

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Reply from Sunnova

Good Morning Steven, Thank you for bringing this to our attention. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Susan Martinez

They expectations was great and so was the service

1 year ago

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Reply from Sunnova

Good Morning Susan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Maria Dillingham

I felt the installation process and final turn on took a very long time

1 year ago

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Reply from Sunnova

Good Morning Maria, Thank you for your feedback we use all of our customer comments to better out customer service programs. Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Julio adorno

poor customer service and no support. Try to reach then and I'm still waiting for them to contact myself to try to fix all the issues that i have

1 year ago

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Reply from Sunnova

Good Morning Julio, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Nguyen thuan

very good service , installation faster and quality parts

1 year ago

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Reply from Sunnova

Good Morning Nguyen, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Natalie

Great communication. Nicest customer service

1 year ago

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Reply from Sunnova

Good Morning Natalie, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Verified Customer

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Ray Arguello

Awesome company, fast and completed on time

1 year ago

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Reply from Sunnova

Good Morning Ray, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Verified Customer

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David Juzba

Great customer service and very knowledgeable

1 year ago

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Reply from Sunnova

Good Morning David, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Verified Customer

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Juan Carlos Murillo

Good service, very responsible and accurate on the job to be performed

1 year ago

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Reply from Sunnova

Hello Juan Carlos, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Nov. 15th, 2019

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Verified Customer

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Michael Pulling

Crew was very conscientious throughout the installation.

1 year ago

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Reply from Sunnova

Hello Michael, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 15th, 2019

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Verified Customer

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Marrima Hawkins

Customer service is excellent, they explain everything

1 year ago

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Reply from Sunnova

Hello Marrima, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Carol Vayda

So far, so good. All went well & I'm up & running

1 year ago

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Reply from Sunnova

Good Morning Carol, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Nov. 4th, 2019

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Verified Customer

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Colleen DeMarco

Reputation and service, quality of solar panels

1 year ago

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Reply from Sunnova

Hello Colleen, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Valerie Blalock

It's been a slow process and the job isn't quite complete yet. Still waiting for Pepco to do work.

1 year ago

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Reply from Sunnova

Hello Valerie, thank you for bringing this to our attention. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MO

Nov. 4th, 2019

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Verified Customer

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Nkodev

Dylan answered my texts and concerns immediately

1 year ago

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Reply from Sunnova

Good Morning Nkodev, Thank you for your positive feedback and Welcome To the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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Colin

Good responsive customer service and reliability

1 year ago

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Reply from Sunnova

Good Morning Colin, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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julie

good followup, make it easy for the customers

1 year ago

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Reply from Sunnova

Good Morning Julie, Thank you for your positive feedback and Welcome To the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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Kenny D

Because I was impressed by their professionalism and responsiveness.

1 year ago

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Reply from Sunnova

Hello Kenny D, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. Thank you!^MO

Oct. 29th, 2019

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Verified Customer

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Jerry Wilson

We have received a red tag which to our knowledge has not been fixed

1 year ago

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Reply from Sunnova

Hello Jerry, thank you for your feedback. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you shortly. Thank you!

Oct. 29th, 2019

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Verified Customer

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Anh tuan duong

They did good a job and are prompt in there work.

1 year ago

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Reply from Sunnova

Good Morning Anh, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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david cruz

very professional and accomidating with schedule and calls.

1 year ago

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Reply from Sunnova

Good Morning David, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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Noufou Kirakoya Hyattsville, MD

Energy saver in this environment changing world

1 year ago

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Reply from Sunnova

Hello Noufou Kirakoya, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 21st, 2019

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Verified Customer

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Laura Hoffman Muncy, PA

Very good service, excellent customer service

1 year ago

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Reply from Sunnova

Hi Laura! Thank you, we are so happy to hear your experience reflected what we strive for. *MV

Dec. 10th, 2020

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Verified Customer

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Paolo bennici Staten Island, NY

Very effective and fast with all the paper work

1 year ago

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Reply from Sunnova

Hello Paolo, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 21st, 2019

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Verified Customer

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Charlotte McCarthy Lake Shasta, CA

They worked diligently to get our system up and running

1 year ago

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Reply from Sunnova

Good Morning Charlotte, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 21st, 2019

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Verified Customer

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Dottie

If you were the man left wire a wire hanging from my roof and didn't fix it

1 year ago

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Reply from Sunnova

Good Morning Dottie, Thank you for bringing this to our attention. If you could please send us a private message with your system id/phone number where we can reach you?. We will look into this right away. Thank you^MP

Oct. 14th, 2019

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Verified Customer

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Raymond Gomes Waianae, HI

Great Workmanship Great Response Times Great Communication

1 year ago

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Reply from Sunnova

Good Morning Raymond, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 8th, 2019

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Verified Customer

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James P. Whelan

Salesman not clear on the rentalpart but the installation was good.

1 year ago

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Reply from Sunnova

Thank You James P. Whelan! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Michael

Customer service is really great, but their portal and billing details in the portal are awful.

1 year ago

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Reply from Sunnova

Thank you Michael for your feedback Ernesto. We are sorry to hear that this was your experience with . Customer Service. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.^OA

Oct. 1st, 2019

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Verified Customer

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madolin

professional. knowledgable. friendly. timely.

1 year ago

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Reply from Sunnova

Good Morning Madolin, Thank you for your positive feedback and Welcome to the Sunnova Family!. Thank you^MP

Sep. 26th, 2019

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Verified Customer

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Maria Cajigas Kissimmee, FL

Too long to install. Other company give you gift for installing with them. They donot

1 year ago

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Reply from Sunnova

Thank you for your feedback Maria Cajigas . We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customer.^OA

Sep. 17th, 2019

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