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Sunnova

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1,001 User Reviews

8.2

Overall Score

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Steve Centerville, MA

So far, so good. Everything has happened according to the plan. Only activated yesterday, so let’s see what the future has in store.

2 years ago

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Reply from Sunnova

Thank you for reaching out Steve, we appreciate your positive feedback. Welcome to the Sunnova Family! ^KM

Apr. 4th, 2019

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cindy Highland, CA

I was not sent a billing reminder 3 days in advance of my first bill and was waiting for this to pay my bill in full so I paid $49 more than my payoff amount and should have been reimbursed. I have tried to get to get reimbursed with no response.

2 years ago

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Reply from Sunnova

Hello Cindy, we are so sorry to hear this. I can definitely get you in touch with someone right away to discuss this issue. Would you please provide your System ID and/or contact information and a specialist will reach out to you shortly. ^JG

Dec. 19th, 2018

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Kay Park Fullerton, CA

Their website sucks - I haven't been able to get in to see the history of what I paid. The customer service sucks - they don't call you back. Our SoCal Edison bills are lower though, but since i can't see the history of what we paid to Sunnova, I don't know if we are saving money or not!

2 years ago

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Reply from Sunnova

Hello Kay, Thanks for bringing this to our attention. Can you please send us a private message with your system ID and and a phone number where we can reach you? Someone will reach out in less than 24 hours. ^JG

Nov. 14th, 2018

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bill donohue Paso Robles, CA

I am a zealot at turning off lights, electrical anything yet still I pay Sunnova a hefty bill every month and twice a year I pay a true up that amounts to about $200.00 a month in electrical charges. This is the worst deal I've ever had, and the worst part is that I had to buy it as it came with the house. I had no option to say no.

2 years ago

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Reply from Sunnova

Hello Bill, We would like to review your account and assist you with any concern you might have regarding your system performance. Please send us a private message with your system Id and contact information. Thank You!

Sep. 19th, 2018

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Theresa The Bronx, NY

Really valuable experience. Things went smoothly well. Always kept your promise. I can’t wait to enjoy my savings.

2 years ago

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Reply from Sunnova

Hello Theresa, we are excited to welcome you to the Sunnova Family! We appreciate your positive feedback.

Sep. 6th, 2018

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Carolyn Forbes Shippensburg, PA

Dropping the ball at the end. I was called that the system was on but no one has a record and to register i need a system id . You've lost me i don't know what to do?

2 years ago

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Reply from Sunnova

Hello Carolyn, we are sorry to hear you were having difficulties creating your customer portal account. We have created it for you An email has been sent to you with all the details.. We aim to provide the best customer service experience, please contact us if you need further assistance. KM

Aug. 25th, 2018

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Walter Geary Baldwin, NY

As of today I do not have power. These panels were installed on June 7th and nothing has worked. Today Trinity was at my house and checked on a problem with the inverter. What they found was that all the panels have to be replaced do to a faulty installation. I would like to have this issue addressed ASAP

2 years ago

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Reply from Sunnova

Thank you for bringing this to our attention Walter, we will look into this ASAP with our partner. We will provide you with an update today. ^KM

Aug. 1st, 2018

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floyd watson Laguna Hills, CA

Still in a learning curve. Not sure when my production actually started. Haven't received the first bill.

2 years ago

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Reply from Sunnova

Hello Floyd, we aim to provide the best customer service experience, and we are constantly working to make the solar system in service phase as easy as possible. Will send you a detailed email with the production and billing information to the email address on file. Welcome to the Sunnova family!

Jul. 31st, 2018

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JC Murrieta, CA

Stay away from Sunnova and any panel pusher they send to your door! They lied & deceived my wife and I. The salesperson pressured my wife with false promises and tricked us with an over priced solar scam! Paying way more for "Producing Energy" vs. usage, plus a bill from Edison at the end of the year! Predatory solar scam...............

3 years ago

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Reply from Sunnova

Thank you for reaching out, Carmen. We are very sorry to hear about your overall experience. We'll escalate your note to the appropriate department. Can you please send us a private message with your system ID and a phone number where we can reach you?^JD

May. 8th, 2020

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Zeremariam Goodyear, AZ

Please train your employees to answer simple question. Like who removes and reinstall panells if roof needed replacement. It is the most stupid answer We can’t reveal. Simple answer Sunnova or roofer. It took the company two weeks to give me the answer. Poor poor customer service.

3 years ago

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Robert Sullivan Little Ferry, NJ

Year and a half to install and activate through Momentum Solar, Could not get the auto pay to work, charged for the inability, refused to budge on the disputed payment attempts, returned calls. You can do better than this company.

3 years ago

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Ron Maas Bridgeville, DE

They are the worst company I have ever dealt with. I don't mean worst solar company, I mean worst company. I am trying to get the lease assigned to me so I can buy the house. You can not get anyone to take your phone call. they lie to you, t

3 years ago

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Wayne Athol, MA

Since installation June 2016, my monthly costs have increased for electricity. They said I would save money, instead I have a monthly average NGrid bill of $120 and solar is $105, so total $225. Before solar average monthly was $135. Where is the savings???????

3 years ago

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Irene Segovia Martinez, CA

Had to pay to remove and reinstall system to get a new roof 2750.00. They used 3rd party contractor who is now holding my panels hostage due to non payment by Sunnova. No one at Sunnova calls back and now I am without my system. I have not had system since August 4, 2017 and no resolution in sight...

3 years ago

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shirley deel

I have true up each year besides PGE bill and $122. a mo to Sunnova. The true up is 1500, dollars a year. It is from PGE for electricity used but not covered by solar. It is awful. Isn't there a way out of this ?

4 years ago

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Julio Abislaiman

This company has absolutely no customer service. For close to three months I have been complaining about my systems performance and the only actions I see from Sunnova is their collection department calling me to collect. They are the worst.

4 years ago

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WIlliam Keyes Folsom, CA

Buyer beware. Sales associate will say that its easy to transfer the lease to a new owner even if its a company buyout which is not supported by their inflexible management. They are in this strictly for the money are not flexible at all for the customer.

4 years ago

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Jim UT

We are charged $300 more per year than if we did not have a solar unit on the house. I am not saving any money. They say that their rates do not go that low for the area we are in. Also, it did not add value to the house. After trying to sell it, nobody wants to pay extra for it. We are stuck with a lemon!!!

4 years ago

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Tony Capasso Runnemede, NJ

not good service at all. had to wait almost one year before it was turn on. then it was turned on in the summer months, and received a high electric bill along with the lease bill. They never said I would receive a large bill from the electric company For them to be rated where they are it is to high.

4 years ago

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Gloria Cryer San Francisco, CA

Everyone I worked with was professional and kept me informed all the way through the entire process.

5 years ago

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William Applegate San Francisco, CA

Service was always great! Everyone who I spoke with and all the installers were respectful and polite.

5 years ago

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Alex San Diego, CA

One of the worst solar company. There is no customer service. Every bill they over charge me and I placed call after call with no result. Poor quality, poor service. if you want to go solar do your homework and go with another company. This company does not wort your money and time. Stay away. Do not do same mistake I did.

5 years ago

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Carol Freelin Kissimmee, FL

Lack of communication, entire process slow.

4 months ago

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Reply from Sunnova

Hello Carol, sorry to hear this has been you r experience with Sunnova. Can you send a email to  [email protected] with your system ID and phone number where we can reach you? Thank you!**MV

Mar. 1st, 2021

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Louis Lessard Suffield, CT

excellent sales person...installers did a great job

8 months ago

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Reply from Sunnova

Louis, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Nov. 2nd, 2020

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Ms. Aleasher Bryant Dallas, TX

Good Service and Product and Saving me Money

1 year ago

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Reply from Sunnova

Ms. Bryant, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

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Howard Guia Highland Mills, NY

Fast, honest, and transparent. Efficient

1 year ago

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Reply from Sunnova

Hello Howard Guia , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^OA

Apr. 16th, 2020

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O.O

my appliances are shutting off if the iron and microwave are being use at the same time.

1 year ago

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Reply from Sunnova

Good morning O.O, Thank you for bringing this to our attention . If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Rob Einhorn

Very good people but have nothing to compare them to

1 year ago

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Reply from Sunnova

Good morning Rob, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Proxy Saunders

They did a great job they finish on time and and save money

1 year ago

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Reply from Sunnova

Hello Proxy, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Kathleen Resch Denton

I haven't been with them long enough to give an honest opinion

1 year ago

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Reply from Sunnova

Hello Kathleen, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Keith

Jsut started with them being live so not much to go on bu tinstall.

1 year ago

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Reply from Sunnova

Hello Jeffrey, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! If you have any concerns please send your contact information to .^MO

Jan. 24th, 2020

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Felix

They showed up on time and performed the task at hand.

1 year ago

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Reply from Sunnova

Hello Felix, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Mom Sicklerville, NJ

Only had minimal interaction with them so far

1 year ago

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Reply from Sunnova

Good Morning Mom, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Gail Titus

Things took much longer than anticipated.

1 year ago

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Reply from Sunnova

Good Morning Gail, Thank you for your feedback and Welcome to the Sunnova Family. ^MO

Dec. 10th, 2019

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Bryan Oakley La Mesa, NM

customer service, professionalism and follow up

1 year ago

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Reply from Sunnova

Hello Bryan Oakley, we appreciate the positive feedback. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Ed

Because i have not had the system that long to give an honest opion

1 year ago

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Reply from Sunnova

Good Morning Ed, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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kurt

not good communication between sales and installation

1 year ago

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Reply from Sunnova

Good Morning Kurt, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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STAN JOHNSON

Good installation job, but took months to complete.

1 year ago

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Reply from Sunnova

Good Morning Stan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Chris

Quick to Install but still have not fixed the hole they put in my ceiling it's been a month

1 year ago

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Reply from Sunnova

Hi Chris, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will give you a call.^MO

Nov. 15th, 2019

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Phoebe Guinoo

They are good and but waiting time to call sometimes is long

1 year ago

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Reply from Sunnova

Good Afternoon Phoebe, Thank you for your feedback we use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!. ^MP

Nov. 4th, 2019

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Steven Smith

my electric bill is still pretty high and I,m disappointed. Thanks Steve

1 year ago

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Reply from Sunnova

Hello Steven Smith, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^OA

Nov. 5th, 2019

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Chris Bradley

the contract process is terrible, the phone staff is rude. the billing is last minute.... if I could give a 0 I would

1 year ago

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Reply from Sunnova

Hello Chris, thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolution Specialists will contact you to discuss your concerns. Thank you! ^MO

Oct. 29th, 2019

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Moira Turnan Hannon Putnam, CT

Good communication; courteous, no pressure service

1 year ago

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Reply from Sunnova

Good Morning Moira, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 21st, 2019

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Dianne Auburn, MA

Nothing happened as stated first bills coming in do not reflect savings instead an increase

1 year ago

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Reply from Sunnova

Hello Dianne, we are sorry to hear this was your experience with Sunnova, this is not a typical Sunnova experience. Our drive is to make Solar hassle-free by being attentive. Could you please send us a private message with your system id or contact number so we can reach you? Thank you!^MO

Oct. 21st, 2019

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Ashley Hamblin Lebanon, PA

Lack of communication, system has retired and been off line more than on and producing

1 year ago

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Reply from Sunnova

Hello Ashley, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system or contact number. We will escalate your concern to the appropriate department to contact you.^MO

Oct. 21st, 2019

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Richard Guillen Madera, CA

Good customer service and good quality product

1 year ago

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Reply from Sunnova

Richard Guillen, Thank you for your positive review, Welcome to the Sunnova family! ^OA

Sep. 17th, 2019

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David corporan Warwick, RI

These guys were professional and quick. This process was harmless and worth it

10 months ago

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Reply from Sunnova

Hello David Corporan! We work hard to make sure you understand every step of the process. Thank you for helping us convert more homes into energy-saving powerhouses. Welcome to our Sunnova Family!^IS

Sep. 1st, 2020

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TG105 North Dartmouth, MA

Trinity Solar is great to work with especially salesman named Kyle. Sunnova was uncooperative when we tried to cancel & their customer service was rude/terrible.

1 year ago

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Reply from Sunnova

Hello Jillian, thank you for reaching out. We are very sorry to hear about your experience with the cancellation. One of our agents will reach out to you to discuss the conversation that took place. Thank you. ^JD

Jul. 20th, 2020

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Walter Palacios Lancaster, CA

excellent service I recommend saving money and I have no problems with the system

1 year ago

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Reply from Sunnova

Thank you for the note, Walter. Welcome to the Sunnova Family!^JD

Jun. 29th, 2020

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Ronald S Munson Bullhead City, AZ

The entire staff from Sales to installation was friendly, proffesional and efficient.

1 year ago

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Reply from Sunnova

Mr. Munson, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 25th, 2020

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