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9.6

Overall Score

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brenda marquis Wethersfield, CT

At first it seemed too good to be true. We sat down with our Representative Matt from Trinity Solar and he explained the details. We just had our install and were given the okay to turn on our system! The team kept us informed the whole way, letting us know when permits were applied for, gave us our install date, ect. Everything went smoothly. Here we go on our new adventure with Solar Energy!

4 years ago

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Reply from Sunnova

Hello Brenda, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Jan. 2nd, 2020

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J. Silva West Warwick, RI

We had met with 5 other solar companies and always felt pressured or that they were uneducated on the actual system and making things up as they went. When meeting with our local Trinity Solar representative we were extremely impressed with the no frills, no bull approach. We had agreed to meet with 1 past company since they were highly recommended and very glad that we did. From the first meeting until the finished install we could not be happier. System has been up and running for 3 months now and we have had zero issues and can't wait for the continued savings.

4 years ago

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Reply from Sunnova

Hello J. Silva, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO

Dec. 13th, 2019

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Reyiner & Tomasina Salcedo Teaneck, NJ

Our experience has been great! We have been informed of the process all along and that makes a huge difference. Sunnova worked around our schedule, the rep assigned to us was very courteous and explained everything to us down to simplest form and more importantly he was always available to answer all of our questions and any concerns that came across when people told us differently from their experience with other sources.

4 years ago

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Reply from Sunnova

Hello Reyiner & Tomasina Salcedo, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Nov. 27th, 2019

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Christina Roos Ansonia, CT

I switched to solar 5 months ago. Every month since my bill has been less than $13 a month!!! I could not be happier with the whole experience if I tried. It look great. The boxes inside and outside are discreet and clean. The staff was very professional from beginning and end and my sales guy was amazing. And although I was told the process would take a few months the whole project was done in less than 1 month. If I didn't already have solar I'd definitely go with this company!! Thank you all so much from $350/ month to $13 I mean really how great is that!!!

4 years ago

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Reply from Sunnova

Hello Christina Roos, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Welcome to our Sunnova Family!^MO

Oct. 21st, 2019

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Sandra Winston Vail, AZ

From the start everyone I talked with was very knowledgeable, explained all details and advised me of my options. They kept me informed on all stages of installation and followed up with emails and phone called. The service was excellent. Even in the last stage of powering up I had the options of someone coming out, I could get instructions and do it myself or I could call and they would walk me through the process. Great business relationship!! I even got a rebate! I highly recommended them! You want be disappointed!

4 years ago

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Reply from Sunnova

Thank You Sandra Winston! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 26th, 2019

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Hank Williams Old Saybrook, CT

I can only say that we have been very happy with everything concerning our installation. From the very beginning, the salesman, installers, electricians and inspectors were all very good and certainly knew what they were doing and would answer any question that I had in regard to what they were doing at the time. The office staff was always cheerful and ready to answer my questions or direct me when I called.

4 years ago

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Reply from Sunnova

Thank You, Hank Williams! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 20th, 2019

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Kevin Blakley Lancaster, PA

The Sunnova experience has been unbelievably Flawless. From our first interaction with Chris (the Salesperson) all the way through the process with Ashley (Account Manager). The Installation Team was Highly Professional and exacting. Though there was minor damage to some of the Rain Gutters they came out and replaced them with out questions! I would recommend Sunnova to anyone interested in going the Solar Route!

4 years ago

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Reply from Sunnova

Hello Kevin, Thank you for your positive review, Welcome to the Sunnova family!^MO

Sep. 12th, 2019

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bob Salinas, CA

My rating is 10 + I bought a new home and decided to go solar. I did some checking on companies in my area and found Sunnova. From the 1st contact to actually the completion-I have been totally impressed. They have done everything they said they would. The person I dealt with was Michael T. He was always there to help me understand what was to be done and when. I can not say enough good about this company. They are PROS!!!!

4 years ago

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Reply from Sunnova

Hello Bob, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Sep. 11th, 2019

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Richard Giambalvo Howell Township, NJ

We had thought of solar power for sometime but the other solar companies just could not explain the process/benefits so I could clearly comprehend it all. When we decided to go with Sunnova, everything was clearly explained and described. When the crew came out to do the installation, they were professional, competent and left the area cleaner tan when they first arrived

4 years ago

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Reply from Sunnova

Thank You Richard Giambalvo ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Aug. 20th, 2019

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Wanda K. McIntosh Fresno, CA

I was very impressed with the manner in which they conduct business. They took time with me to make sure I understood the process and patiently answered all of my questions, The installation crew was also polite and professional and did a great job. Their communication style was direct and fast, informing me at every step what I could expect to happen and when.

4 years ago

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Reply from Sunnova

Hello Wanda K. McIntosh , Our aim is to provide a customer experience that meets your expectations. Welcome to the Sunnova family!^OA

Aug. 20th, 2019

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PHILENE Swearengin Casa Grande, AZ

I liked that I could lease it, good at my age I liked that my monthly payment is less than first quoted to me ..I am on a fixed income and have less income than my monthly bills. A worry to me. I am 84 yrs old. So solar has helped me a lot. I like that the payment is drawn from my bank account. I really. really, liked the service of most all who came to do their job. Now I am glad for every day that the sun shines!!! thank you very much.

4 years ago

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Reply from Sunnova

Hello PHILENE Swearengin, Thank you for your positive review, Welcome to the Sunnova family!^OA

Aug. 20th, 2019

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The McLovins Plainfield, CT

The best choice my husband and I ever made was going solar. Most of all with our experience through the whole process of Trinity Solar installing the panels, to the customer service and knowledgeable teams was fantastic! They are excellent to work with and extremely professional, friendly and courteous. We have never been treated with such high importance and respect. We highly recommend Sunnova and Trinity Solar! So happy to have made a great investment and decision to go solar.

4 years ago

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Reply from Sunnova

Good Morning McLovins, Thank you for your positive feedback and Welcome to The Sunnova Family!. Thank you^MP

Jul. 25th, 2019

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Carl DeLucia Hamden, CT

Overall experience with Trinity Solar and Sunnova is very positive. Installation was faultless, electric bills are now much less than before and I have not had any problem so far. The only negative is that my son who already had a solar installation done and recommended that I proceed with Trinity/Sunnova was told he would get a rebate check for referring a customer. The Trinity rep said it would happen and it never did, so although I would not hesitate to recommend Trinity /Sunnova to a friend, your promises for rewards are rather hollow!

4 years ago

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Reply from Sunnova

Hello Carl DeLucia, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

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JAMES C BRADFORD Ft. Washington, MD

Sonnova delivered my solar system with experienced technicians and expertise. Solar Consultant Catie M was with us all the way through the process. The technicians were knowledgeable and expert at their job. All of my contacts with Sonnova personnel were friendly and professional. Now I'm helping the environment and saving money on my energy use. Thank you Sonnova.

4 years ago

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Reply from Sunnova

Good Morning James, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Annmarie Elmwood Park, NJ

The sales Rep was very informative , was not pushy He answered all our questions. They explained how everything works and Sunova explained it also. THe amount im being billed is exactly what they said it is from day 1 The installation went smoothly. All in all I have not had any problems and all the people I have come in connect with were very nice

4 years ago

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Reply from Sunnova

Good Morning Annmarie, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Ons gezin Valley Stream, NY

From the first meeting on we have been pleased with Sunnova. The representative was knowledgeable. I had done my homework and had a list with 30 questions (with answers ) and he knew all the answers. They took care of the permit, all went smooth. The installation went smooth. We needed a new fuse box and they took care of that. Follow up was great. I called last Sunday with a question and they took promptly care of it.

4 years ago

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Reply from Sunnova

Thank you Ons Gezin! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle free as possible. Welcome to Sunnova Family!^MP

May. 24th, 2019

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Mildred Ferraro Catskill, NY

From the very beginning, our initial meeting with Roger W was very informative as well as “no pressure”. Installation day was a VERY cold winter day in upstate NY but the 3 young men who installed our system did an excellent job! We were well informed during the entire process and all of our contacts were very professional. I love going to the app each day as the sun does its job to make our system work! The billing department is very easy to work with.

4 years ago

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Reply from Sunnova

Thank you Mildred! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! ^MO

Apr. 10th, 2019

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Bruce Giff Santa Monica, CA

I do not understand the bad reviews I see. It sounds like most of the customers that are complaining have to take it up with the solar company that sold them the deal, NOT Sunnova. Went through with a monthly PPA with it has saved me a ton. One of my panels went out and they were out in a day to come fix. They actually knew about the malfunction before I did. Sunnova is a great company!!

5 years ago

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Reply from Sunnova

Hello Bruce, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback, we are glad to have you as part of the Sunnova Family!

Nov. 7th, 2018

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Christopher Green Rancho Cucamonga, CA

My experience with Sunnova has been great. The representative that we worked with was great and knowledgeable. The Solar representative that initially began the process explained every step that would be taking place with the process of adding solar to our home. He explained that the interface with Sunnova would take place and be a very quick and smooth process. It certainly was. I would recommend Sunnova to others as well.

5 years ago

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Reply from Sunnova

Thank you for sharing your story Christopher! we are thrilled you made the decision to go solar. Welcome to the Sunnova family!

Sep. 27th, 2018

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Robert O'Donnell Bethpage, NY

I found some things confusing at 'inspection time'. I receive from my electric co. (PSEG) a letter stating "I" had to arrange for connections; I did not expect this. A call to Trinity resolved this issue. I find issue with the number of companies involved, i.e. Sunnova, Trinity, and a few others like the installers, etc.. These companies seem to be located all over the U.S.A. I'm confused with the meaning of a Email received from Sunnova indicating, in essence, I will receive two (2) "bills" monthly; one from Sunnova (I guess) and another from the utility co. Haven't I signed up for automatic payment to Trinity/Sunnova?? However, I found talking with all persons, Sales Rep. Daygon, Office person, 'Steph', and the installers pleasing , and helpful.

5 years ago

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Reply from Sunnova

Thank you for reaching out Robert! We value your feedback and will use it to improve.
We will be contacting you within the following hour to address any concerns you might have regarding your solar panels system. KM

Nov. 2nd, 2018

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Toni Bellflower, CA

I had some issues with how I wanted my panels placed. Sunnova went above and beyond to appease me. Before I signed on I spent over 2 hours asking every question I could think of. Even had the rep sit here while I went on line to find questions I might not of thought of. The installers were great. But the Rep (Kay) was the best. Always returned my calls and text asap. Even on the weekends. My actual service just started 3 days ago so I will come back periodically to give my opinion of the actual service. But thus far I strongly recommed them.

6 years ago

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Reply from Sunnova

Thank you for your message, Toni. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!! HV

Mar. 9th, 2023

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Theresa Walker San Francisco, CA

I received excellent sales representation from the first contacts (Jarom Morely and Jose of VISION). They remained in contact with me through the full installation of the solar. Each stage of the installation was a pleasure meeting each person. They were polite and informative. The electrician, inspector, and each technician that addressed my installation was fantastic! Thank you as well.

7 years ago

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Danielle Mitchell Fort Myers, FL

Loved the way they let you know step by step how they was going on your project.

2 months ago

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Reply from Sunnova

Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 19th, 2024

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Frank Sandlin St Louis, MO

No cost way to go solar. The install was very quick so far everything is working as it should.

2 months ago

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Reply from Sunnova

Frank Sandlin, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jan. 15th, 2024

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Michelle Swarthmore, PA

Sunnova did all the work. They kept me in the loop on how everything was progressing

2 months ago

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Reply from Sunnova

Hello Michelle, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 10th, 2024

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Bobby Bay Shore, NY

No complaints Ryan was very helpful the work was done thoroughly just waiting to see how it helps me in the future

2 months ago

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Reply from Sunnova

Hello, Bobby. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Jan. 4th, 2024

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Hugh Rooney Millville, NJ

I had my Sunnova system installed several years ago. I have never had any problems with the system. Installation was fast and professional. I have saved a lot of money on power bills during this time. I would highly recommend Sunnova to anyone. Specially new home owners. Don't get stuck paying high electricity bills right from the start of your home ownership.

9 months ago

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Reply from Sunnova

Hi Hugh! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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KATARINA VIGIL DAVIS

I have been very impressed with Sunnova's professionalism in all levels. I have not had to worry for one minute .... no one second .... regarding the installation of the solar panels from the beginning. I have received updates and all the workers have been beyond professional. I began receiving updates from the time that I signed the papers accepting the solar program. Yes I am amazed.

9 months ago

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Reply from Sunnova

Hello Katarina Vigil Davis, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LG*

Jun. 6th, 2023

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Maria Leon Tucson, AZ

It took a long time to get it set up. Communicating was not that great. Appointments were set up without our input and they would come to our home when we were at work.

3 months ago

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Reply from Sunnova

Hello Maria Leon, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Alfred Manrriquez La Salle, IL

I was pleased with the level of communication, and I liked the way they explained what I should be expecting.

3 months ago

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Reply from Sunnova

Hello Alfred Martinez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Tom Nolan Port Saint Lucie, FL

I am very happy with Sunnova so far. The solar system I purchased from Sunnova has worked as promised.

3 months ago

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Reply from Sunnova

Hello Tom Nolan, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jan. 3rd, 2024

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Ricardo Morales

Excellent service and attendance. I count with their service for more than 3 years and i always recommend them.

3 months ago

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Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Gabriela Arizan Milford, PA

Planning was very detailed, execution was flawless! Communication of all steps was timely and clear . Thank you!

3 months ago

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Reply from Sunnova

Hello Gabriela Arizan, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 2nd, 2024

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Ralph Rienzo

Very friendly and professional team did a very neat and tidy installation of our system would definitely recommend them

3 months ago

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Reply from Sunnova

Thank you, Ralph! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Daniel Siple Sanford, FL

My solar panels work well and my electric bills have gone down. I love watching how much energy my system produces

3 months ago

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Reply from Sunnova

Thank you, Daniel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Karen Smith St. Petersburg, FL

Good company , works are great, clean up after they are done. This company dose what it said they will do.

3 months ago

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Reply from Sunnova

Thank you, Karen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Maritssa Torres

I am extremely satisfied with my system. Power has gone many times and we don't even realize it. Find out by the app.

3 months ago

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Reply from Sunnova

We appreciate your review, Maritssa Torres. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. We appreciate your support!

Dec. 26th, 2023

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David Medina Kapolei, HI

Great product and responsive customer service. Best warranty in the business and excellent financing options.

3 months ago

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Reply from Sunnova

Hello, David Medina. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Dec. 26th, 2023

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Keniel Rivera Chico

I have done different type of formalities with Sunnova and everything have been excellent since the beginning.

3 months ago Edited December 22, 2023

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Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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Bruce Green

Great Sales and installation teams. Customer service highly responsive but took multiple calls to solve issues

3 months ago

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Reply from Sunnova

Thank you, Bruce! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Eva Lerner-Lam Tenafly, NJ

The sales representative, Justin G was knowledgeable, courteous and responsive to my questions and concerns

3 months ago

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Reply from Sunnova

Eva Lerner-Lam, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Dec. 26th, 2023

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Chris Burns Lincoln, NE

Good communication of the product. Very efficient installation in one day. Very helpful in working with HOA

3 months ago

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Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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Bruce Smalley Wildomar, CA

Service has been wonderful and my transition from our previous home to the new home have been amazing.

3 months ago

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Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 27th, 2023

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Baudilio J Perez

Absolute nightmare with this solar panel company. Wrong color panels, a mess left around my property, property damage, and a missing item from my garage. No response from them, and I'm stuck dealing with the aftermath. Avoid at all costs!

3 months ago

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Reply from Sunnova

Hi Baudilio J Perez, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. Please email us at [email protected] with your system ID and telephone number. We will contact you right away.

Dec. 20th, 2023

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Juan

Trustworthy system. Still in process of understanding the use and applications, but in general , beginning to maximize the benefits.

3 months ago

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Reply from Sunnova

Hi Juan, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 15th, 2023

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Leo Rodriguez Punta Gorda, FL

Great deal on solar lease, customer service is great and they follow up on installation permits and process.

3 months ago

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Reply from Sunnova

Hello Leo Rodriguez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 14th, 2023

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Craig TX

With the panels provided based on my energy consumption I'm only at around 17 percent Entergy independent.i assume they miss calculated the amount of panels I needed. I'm disappointed my solar system doesn't put out more kwh's. Also i never received my 500$ gift card even after calling about it.

3 months ago

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Reply from Sunnova

Hi Craig, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to [email protected] so we can address your concerns?

Dec. 12th, 2023

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Ken Zimmerman

Easy process. Everyone was polite and informative - and there really was $0 out of pocket. It was easy.

3 months ago

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Reply from Sunnova

We appreciate your review, Ken Zimmerman. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Dec. 12th, 2023

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Roy Cutter Merchantville, NJ

We love low electric bills . Hassle free service if we ever need it. Great for the future and climate change.

3 months ago

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Reply from Sunnova

Hello Roy Cutter, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 8th, 2023

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William Hoopes

For this, I cannot even give one star from the unprofessional sales people to the unprofessional follow up people with scheduling to the inactivity for months until I can get my solar system running, and the fact that I have not been taught how to read, operate, or do anything with the solar system since it’s been turned on is a joke

3 months ago

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Reply from Sunnova

Hello William Hoopes, please send us an email with your system ID or case number to [email protected] so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 7th, 2023